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We're here to help! Create a case with our Online Product Support team by completing and submitting the form below.聽 聽
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Create a case with our Online Product Support team by completing and submitting the form below. </span></h3> <form method="post" action="https://www.tfaforms.com/api_v2/workflow/processor" class="hintsSide labelsAbove" id="4970176" enctype="multipart/form-data"> <div class="htmlSection" id="tfa_6015668635655"><div class="htmlContent" id="tfa_6015668635655-HTML"><b>Experiencing access issues on thePoint? <a href="https://wkhlrp.my.site.com/LippincottOnlineHelpCenter/s/article/thePoint-Product-Access-Troubleshooting" target="_blank">Click here</a> before contacting us for a few simple steps that we have found resolve most access issues.</b> </div></div> <fieldset id="tfa_6015668635622" class="section"> <legend id="tfa_6015668635622-L">Your Information </legend> <div id="tfa_6015668635623" class="section inline group"> <div class="oneField field-container-D " id="tfa_6015668635575-D"> <label id="tfa_6015668635575-L" class="label preField reqMark" for="tfa_6015668635575">First Name</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_6015668635575" name="tfa_6015668635575" value="" title="First Name" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_6015668635577-D"> <label id="tfa_6015668635577-L" class="label preField reqMark" for="tfa_6015668635577">Last Name</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_6015668635577" name="tfa_6015668635577" value="" title="Last Name" class="required"></div> </div> </div> <div id="tfa_6015668635624" class="section inline group"> <div class="oneField field-container-D hintsTooltip " id="tfa_6015668635566-D"> <label id="tfa_6015668635566-L" class="label preField reqMark" for="tfa_6015668635566">Email</label><br><div class="inputWrapper"> <input aria-required="true" type="text" id="tfa_6015668635566" name="tfa_6015668635566" value="" aria-describedby="tfa_6015668635566-HH" title="Email" class="validate-email required"><span class="field-hint-inactive" id="tfa_6015668635566-H"><span id="tfa_6015668635566-HH" class="hint">Please provide the email address associated with your account with us if you have ever had online access for one of our products. If you have never had online access to one of our products, please enter the email address you would prefer to use.</span><button id="tfa_6015668635566-HH-close-button" class="field-hint-close-button" type="button" tabindex="-1" aria-hidden="true" aria-label="Close"> x </button></span> </div> </div> <div class="oneField field-container-D " id="tfa_6015668635567-D"> <label id="tfa_6015668635567-L" class="label preField reqMark" for="tfa_6015668635567">Phone Number</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_6015668635567" name="tfa_6015668635567" value="" title="Phone Number" class="validate-integer required"></div> </div> </div> <div class="oneField field-container-D " id="tfa_6015668635586-D"> <label id="tfa_6015668635586-L" class="label preField reqMark" for="tfa_6015668635586">Please choose your customer type:</label><br><div class="inputWrapper"><select aria-required="true" id="tfa_6015668635586" name="tfa_6015668635586" title="Please choose your customer type:" class="required"><option value="">Please select...</option> <option value="tfa_6015668635587" id="tfa_6015668635587" class="">Individual </option> <option value="tfa_6015668635588" id="tfa_6015668635588" class="">Student </option> <option value="tfa_6015668635589" id="tfa_6015668635589" class="">Instructor </option> <option value="tfa_6015668635591" id="tfa_6015668635591" class="">Professional </option></select></div> </div> </fieldset> <fieldset id="tfa_6015668635625" class="section"> <legend id="tfa_6015668635625-L">Case Information </legend> <div class="htmlSection" id="tfa_6015668635656"><div class="htmlContent" id="tfa_6015668635656-HTML"><b>Please complete as many fields as possible. Inquiries received without requested information will result in the delayed handling of your case. </b></div></div> <div id="tfa_6015668635653" class="section inline group"> <div class="oneField field-container-D " id="tfa_6015668635631-D"> <label id="tfa_6015668635631-L" class="label preField reqMark" for="tfa_6015668635631">What can we help you with?</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_6015668635631" name="tfa_6015668635631" value="" data-maxwords="10" title="What can we help you with?" class="required count-words"></div> </div> <div class="oneField field-container-D hintsBelow " id="tfa_6015668635594-D"> <label id="tfa_6015668635594-L" class="label preField reqMark" for="tfa_6015668635594">What is the product?</label><br><div class="inputWrapper"><select aria-required="true" id="tfa_6015668635594" name="tfa_6015668635594" title="What is the product?" class="required"><option value="">Please select...</option> <option value="tfa_6015668635635" id="tfa_6015668635635" class="">Lippincott Connect</option> <option value="tfa_6015668635632" id="tfa_6015668635632" class="">CoursePoint/CoursePoint+</option> <option value="tfa_6015668635636" id="tfa_6015668635636" class="">DocuCare</option> <option value="tfa_6015668635637" id="tfa_6015668635637" class="">eBooks/Vitalsource</option> <option value="tfa_6015668635638" id="tfa_6015668635638" class="">Grant's Anatomy Lab </option> <option value="tfa_6015668635639" id="tfa_6015668635639" class="">Lippincott Clinical Experiences </option> <option value="tfa_6015668635648" id="tfa_6015668635648" class="">Passpoint</option> <option value="tfa_6015668635650" id="tfa_6015668635650" class="">Physical book/book resources</option> <option value="tfa_6015668635633" id="tfa_6015668635633" class="">PrepU</option> <option value="tfa_6015668635641" id="tfa_6015668635641" class="">Skills</option> <option value="tfa_6015668635642" id="tfa_6015668635642" class="">Stedmans</option> <option value="tfa_6015668635643" id="tfa_6015668635643" class="">vSim</option> <option value="tfa_6015668635640" id="tfa_6015668635640" data-conditionals="#tfa_6015668635607" class="">Other</option> <option value="tfa_6015668635654" id="tfa_6015668635654" class="">Not related to a product</option></select></div> </div> <div class="oneField field-container-D hintsBelow " id="tfa_6015668635607-D"> <label id="tfa_6015668635607-L" class="label preField reqMark" for="tfa_6015668635607">What is the name of the product? </label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_6015668635607" name="tfa_6015668635607" value="" data-condition="`#tfa_6015668635640`" title="What is the name of the product? " class="required"></div> </div> </div> <div class="oneField field-container-D hintsTooltip " id="tfa_6015668635580-D"> <label id="tfa_6015668635580-L" class="label preField " for="tfa_6015668635580">ISBN (if known):</label><br><div class="inputWrapper"> <input type="text" id="tfa_6015668635580" name="tfa_6015668635580" value="" maxlength="13" aria-describedby="tfa_6015668635580-HH" title="ISBN (if known):" class="validate-float"><span class="field-hint-inactive" id="tfa_6015668635580-H"><span id="tfa_6015668635580-HH" class="hint">Our ISBN numbers are 13 digits (without dashes) and they begin with 978.</span><button id="tfa_6015668635580-HH-close-button" class="field-hint-close-button" type="button" tabindex="-1" aria-hidden="true" aria-label="Close"> x </button></span> </div> </div> <div id="tfa_6015668635652" class="section inline group"> <div class="oneField field-container-D hintsTooltip " id="tfa_6015668635579-D"> <label id="tfa_6015668635579-L" class="label preField " for="tfa_6015668635579">Book/Digital Product Access Code:</label><br><div class="inputWrapper"> <input type="text" id="tfa_6015668635579" name="tfa_6015668635579" value="" aria-describedby="tfa_6015668635579-HH" title="Book/Digital Product Access Code:" class="validate-alphanum"><span class="field-hint-inactive" id="tfa_6015668635579-H"><span id="tfa_6015668635579-HH" class="hint">An Access Code is a alpha-numeric code (typically 12 characters) that you purchased or received on the inside front cover of your textbook. It is also possible that it was provided to you as part of your tuition. This is the code that provides you with access to the product content. Access Codes will generally begin with WK2, ECOM, TRIAL, SRAC or TEST. </span><button id="tfa_6015668635579-HH-close-button" class="field-hint-close-button" type="button" tabindex="-1" aria-hidden="true" aria-label="Close"> x </button></span> </div> </div> <div class="oneField field-container-D hintsTooltip " id="tfa_6015668635585-D"> <label id="tfa_6015668635585-L" class="label preField " for="tfa_6015668635585">Class/Course ID: </label><br><div class="inputWrapper"> <input type="text" id="tfa_6015668635585" name="tfa_6015668635585" value="" aria-describedby="tfa_6015668635585-HH" title="Class/Course ID: " class="validate-alphanum"><span class="field-hint-inactive" id="tfa_6015668635585-H"><span id="tfa_6015668635585-HH" class="hint">A Class/Course ID is the 8-12 character alpha-numeric code that is provided to you by your instructor. This code allows you to view the assignments and specific content that your instructor has set up for you and allows your instructor to track your progress.</span><button id="tfa_6015668635585-HH-close-button" class="field-hint-close-button" type="button" tabindex="-1" aria-hidden="true" aria-label="Close"> x </button></span> </div> </div> </div> <div id="tfa_6015668635628" class="section inline group"> <div class="oneField field-container-D " id="tfa_6015668635582-D"> <label id="tfa_6015668635582-L" class="label preField " for="tfa_6015668635582">What is the website URL you are being directed to? (exactly as it appears on the inside front cover of your book, if applicable):</label><br><div class="inputWrapper"><input type="text" id="tfa_6015668635582" name="tfa_6015668635582" value="" title="What is the website URL you are being directed to? (exactly as it appears on the inside front cover of your book, if applicable):" class=""></div> </div> <div class="oneField field-container-D " id="tfa_6015668635583-D"> <label id="tfa_6015668635583-L" class="label preField " for="tfa_6015668635583">What is the website URL you are experiencing issues with? (if applicable):</label><br><div class="inputWrapper"><input type="text" id="tfa_6015668635583" name="tfa_6015668635583" value="" title="What is the website URL you are experiencing issues with? (if applicable):" class=""></div> </div> </div> <div class="oneField field-container-D " id="tfa_6015668635561-D"> <label id="tfa_6015668635561-L" class="label preField reqMark" for="tfa_6015668635561">Please provide a descriptive explanation of the problem you are experiencing. <b>Please include/attach relevant error messages and/or screenshots. </b></label><br><div class="inputWrapper"><textarea aria-required="true" id="tfa_6015668635561" name="tfa_6015668635561" title="Please provide a descriptive explanation of the problem you are experiencing. Please include/attach relevant error messages and/or screenshots. 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