Usluge rješavanja sporova | Hrvatska obrtnička komora

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g-font-weight-600" href="#!" id="mega-menu-label-1">POSTANI OBRTNIK <span class="sr-only">(current)</span> <i class="hs-icon hs-icon-arrow-bottom g-font-size-8 g-ml-4"></i> </a>   <div class="hs-mega-menu u-shadow-v11 g-text-transform-none font-weight-normal g-brd-top g-brd-primary g-brd-top-2 g-mt-17 g-mt-7--lg--scrolling" aria-labelledby="mega-menu-label-1" style="right: auto !important;"> <div class="row align-items-stretch"> <div class="col-lg-12"> <section class="g-pa-20"> <ul class="list-unstyled"> <li> <a href="/gospodarstvo-i-savjetovanje/zasto-bas-obrt" class="nav-link g-px-0 g-color-primary--hover">ZAŠTO BAŠ OBRT?</a> </li> <li> <a href="/gospodarstvo-i-savjetovanje/obrtnicka-pocetnica/kalkulator-dobro-je-biti-obrtnik-0" class="nav-link g-px-0 g-color-primary--hover">KALKULATOR „DOBRO JE BITI OBRTNIK“</a> </li> <li> <a href="/gospodarstvo-i-savjetovanje/obrtnicka-pocetnica" class="nav-link g-px-0 g-color-primary--hover">OBRTNIČKA POČETNICA</a> </li> <li> <a href="/gospodarstvo-i-savjetovanje/poslovne-knjige-i-obveze-obrtnika" class="nav-link g-px-0 g-color-primary--hover">POSLOVNE KNJIGE I OBVEZE OBRTNIKA</a> </li> </ul> </section> </div> </div> </div>  </li>   <li class="hs-has-mega-menu nav-item g-mx-10--lg" data-animation-in="fadeIn" data-animation-out="fadeOut" data-event="click" data-position="right"><a aria-expanded="false" aria-haspopup="true" class="nav-link g-px-0 g-font-size-15 g-color-black g-font-weight-600" href="#!" id="mega-menu-label-1">POGODNOSTI ZA ČLANSTVO <span class="sr-only">(current)</span> <i class="hs-icon hs-icon-arrow-bottom g-font-size-8 g-ml-4"></i> </a>   <div class="hs-mega-menu u-shadow-v11 g-text-transform-none font-weight-normal g-brd-top g-brd-primary g-brd-top-2 g-mt-17 g-mt-7--lg--scrolling" aria-labelledby="mega-menu-label-1"> <div class="row align-items-stretch"> <div class="col-lg-12"> <section class="g-pa-20"> <ul class="list-unstyled"> <li> <a href="/o-hok-u/nase-usluge" class="nav-link g-px-0 g-color-primary--hover">NAŠE USLUGE</a> </li> <li> <a href="/pogodnosti/uclanite-se-u-hrvatsku-obrtnicku-komoru" class="nav-link g-px-0 g-color-primary--hover">UČLANITE SE U HRVATSKU OBRTNIČKU KOMORU</a> </li> <li> <a href="/pogodnosti/hok-obrtnik-plus" class="nav-link g-px-0 g-color-primary--hover">HOK OBRTNIK PLUS </a> </li> <li> <a href="/pogodnosti/hok-obrtnik-plus/partneri" class="nav-link g-px-0 g-color-primary--hover">PARTNERI</a> </li> <li> <a href="/pogodnosti/hok-super-e-racun" class="nav-link g-px-0 g-color-primary--hover">HOK SUPER E-RAČUN</a> </li> <li> <a href="/novosti-iz-hok/humanitarna-akcija-hrvatske-obrtnicke-komore-obrtnici-za-stradale-od-potresa" class="nav-link g-px-0 g-color-primary--hover">HUMANITARNA AKCIJA HOK-A <br> "OBRTNICI ZA STRADALE OD POTRESA" </a> </li> </ul> </section> </div> </div> </div>  </li> <li>  <div class="d-none d-lg-block"><a aria-controls="searchform-1" aria-expanded="false" aria-haspopup="true" class="g-font-size-22 g-color-black" data-dropdown-animation-in="fadeInUp" data-dropdown-animation-out="fadeOutDown" data-dropdown-duration="300" data-dropdown-target="#searchform-1" data-dropdown-type="css-animation" href="#!"><i class="fa fa-search"></i> </a>  <form action="/search" class="u-searchform-v1 u-dropdown--css-animation u-dropdown--hidden g-bg-white g-pa-10 g-mt-25--lg g-mt-20--lg--scrolling" id="searchform-1" method="get"> <div class="input-group g-brd-primary--focus"><input class="form-control rounded-0 u-form-control" name="title" placeholder="Unesite pojam za pretragu..." type="search" /> <div class="input-group-addon p-0"><button class="btn rounded-0 btn-primary btn-md g-font-size-14 g-px-18" type="submit">Traži</button><br />  </div> </div> </form> </div>  </li> </ul> </div>   </div> </nav> <div class="container g-pb-20 d-lg-none"> <form action="/search" class="ug-bg-white g-pa-10 g-mt-25--lg g-mt-20--lg--scrolling" method="get"> <div class="input-group g-brd-primary--focus"> <input class="form-control rounded-0 u-form-control" name="title" placeholder="Unesite pojam za pretragu..." type="search"> <div class="input-group-addon p-0"><button class="btn rounded-0 btn-primary btn-xl g-font-size-14 g-px-18" type="submit">Traži</button>  </div> </div> </form> </div> </div> </header>   <div class="shortcode-html"> <section class="g-bg-hok-grey g-py-10 g-py-15--lg"> <div class="container"> <div class="d-lg-flex text-center"> <div class="align-self-center d-none d-lg-block"> <h2 class="h3 text-uppercase g-font-weight-300 w-100 g-mb-10 g-mb-0--md">Usluge rješavanja sporova</h2> </div> <div class="align-self-center g-line-height-1_1 ml-auto g-max-width-60x--lg"> <ul class="u-list-inline"> <li class="list-inline-item g-mr-5"> <a class="u-link-v5 g-color-main" href="https://www.hok.hr/"><i class="fa fa-home g-font-size-18"></i></a> </li> <li class="list-inline-item g-mr-5"> <i class="fa fa-angle-right g-ml-7"></i> Usluge rješavanja sporova </li> </ul> </div> </div> </div> </section> </div>    <section id="page" class="g-pt-30 g-pb-50 g-bg-hok-gray-light"> <div class="container"> <div class="row"> <div class="col-lg-3 page-lsidebar">  <form action="/search" method="get"> <input type="hidden" name="tid" value="175"> <div class="input-group"> <input class="form-control rounded-0 form-control-md" name="title" placeholder="Pretraži odjel..." type="text" /> <div class="input-group-append"><button class="form-control btn btn-md rounded-0" type="submit"><i class="fa fa-search"></i></button></div> </div> </form> <nav class="myAccordion g-mb-10"> <div class="myAccordion__inner"> <ul class="myAccordion-list ac ac--animation g-bg-primary"> <li class="ac-list-item is-open"> <a href="/usluge-rjesavanja-sporova" data-drupal-link-system-path="node/62049" class="is-active">Usluge rješavanja sporova</a> </li> <li class="ac-list-item ac-has-child"> <a href="/usluge-rjesavanja-sporova/sud-casti" data-drupal-link-system-path="node/320">Sud časti</a> <ul> <li class="ac-list-item ac-has-child"> <a href="/usluge-rjesavanja-sporova/sud-casti/rjesavanje-potrosackih-sporova" data-drupal-link-system-path="node/307">Rješavanje potrošačkih sporova</a> <ul> <li class="ac-list-item"> <a href="/rjesavanje-potrosackih-sporova/sud-casti/vrste-potrosackih-sporova" data-drupal-link-system-path="node/308">Vrste potrošačkih sporova</a> </li> <li class="ac-list-item"> <a href="/rjesavanje-potrosackih-sporova/sud-casti/pokretanje-postupka-pred-sudom-casti" data-drupal-link-system-path="node/309">Pokretanje postupka pred Sudom časti</a> </li> <li class="ac-list-item"> <a href="/rjesavanje-potrosackih-sporova/sud-casti/najcesce-postavljena-pitanja" data-drupal-link-system-path="node/311">Najčešće postavljena pitanja</a> </li> </ul> </li> <li class="ac-list-item ac-has-child"> <a href="/usluge-rjesavanja-sporova/sud-casti/rjesavanje-trgovackih-i-komorskih-sporova-te-sporova-iz-naukovanja" data-drupal-link-system-path="node/312">Rješavanje trgovačkih i komorskih sporova te sporova iz naukovanja</a> <ul> <li class="ac-list-item"> <a href="/rjesavanje-potrosackih-sporova/sud-casti/rjesavanje-trgovackih-i-komorskih-sporova-te-sporova-iz-naukovanja/pokretanje-postupka" data-drupal-link-system-path="node/313">Pokretanje postupka</a> </li> </ul> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/objava-presuda" data-drupal-link-system-path="node/62010">Objava presuda</a> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/sud-casti/potvrde-suda-casti" data-drupal-link-system-path="node/314">Potvrde Suda časti</a> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/sud-casti/organizacija-suda" data-drupal-link-system-path="node/315">Organizacija Suda</a> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/iskustva-stranaka" data-drupal-link-system-path="node/62078">Iskustva stranaka</a> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/sud-casti/korisni-linkovi" data-drupal-link-system-path="node/317">Korisni linkovi</a> </li> </ul> </li> <li class="ac-list-item ac-has-child"> <a href="/usluge-rjesavanja-sporova/centar-za-mirenje" data-drupal-link-system-path="node/321">Centar za mirenje</a> <ul> <li class="ac-list-item ac-has-child"> <a href="/usluge-rjesavanja-sporova/centar-za-mirenje/rjesavanje-potrosackih-sporova" data-drupal-link-system-path="node/322">Rješavanje potrošačkih sporova</a> <ul> <li class="ac-list-item"> <a href="/rjesavanje-potrosackih-sporova/centar-za-mirenje/rjesavanje-potrosackih-sporova/vrste-potrosackih-sporova" data-drupal-link-system-path="node/323">Vrste potrošačkih sporova</a> </li> <li class="ac-list-item"> <a href="/rjesavanje-potrosackih-sporova/centar-za-mirenje/rjesavanje-potrosackih-sporova/podnosenje-prijedloga-za-mirenje" data-drupal-link-system-path="node/324">Podnošenje prijedloga za mirenje</a> </li> <li class="ac-list-item"> <a href="/rjesavanje-potrosackih-sporova/centar-za-mirenje/rjesavanje-potrosackih-sporova/najcesce-postavljana-pitanja" data-drupal-link-system-path="node/325">Najčešće postavljana pitanja</a> </li> </ul> </li> <li class="ac-list-item ac-has-child"> <a href="/usluge-rjesavanja-sporova/centar-za-mirenje/rjesavanje-trgovackih-komorskih-i-sporova-iz-naukovanja" data-drupal-link-system-path="node/326">Rješavanje trgovačkih, komorskih i sporova iz naukovanja</a> <ul> <li class="ac-list-item"> <a href="/rjesavanje-potrosackih-sporova/centar-za-mirenje/rjesavanje-trgovackih-komorskih-i-sporova-iz-naukovanja/podnosenje-prijedloga-za-mirenje" data-drupal-link-system-path="node/327">Podnošenje prijedloga za mirenje</a> </li> </ul> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/centar-za-mirenje/organizacija-centra-za-mirenje" data-drupal-link-system-path="node/328">Organizacija Centra za mirenje</a> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/iskustva-korisnika" data-drupal-link-system-path="node/62079">Iskustva korisnika</a> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/centar-za-mirenje/iz-medija" data-drupal-link-system-path="node/61989">Iz medija</a> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/centar-za-mirenje/korisni-linkovi" data-drupal-link-system-path="node/330">Korisni linkovi</a> </li> </ul> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/povjerenstva-hok-za-reklamacije-javnih-usluga" data-drupal-link-system-path="node/319">Povjerenstva HOK-a za reklamacije javnih usluga</a> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/consumer-adr-0" data-drupal-link-system-path="node/61985">Consumer ADR</a> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/novosti-i-dogadanja" data-drupal-link-system-path="node/61999">Novosti i događanja</a> </li> <li class="ac-list-item ac-has-child"> <a href="/usluge-rjesavanja-sporova/sud-casti/medunarodna-konferencija-o-alternativnom-rjesavanju-sporova" data-drupal-link-system-path="node/28817">Međunarodna konferencija o alternativnom rješavanju sporova</a> <ul> <li class="ac-list-item"> <a href="/najave/10-medunarodna-konferencija-alternativno-rjesavanje-sporova-suradnja-uprave-i-pravosuda-s" data-drupal-link-system-path="node/28818">10. Međunarodna konferencija o alternativnom rješavanju sporova</a> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/medunarodna-konferencija-o-alternativnom-rjesavanju-sporova/ranije-mars-konferencije" data-drupal-link-system-path="node/62054">Ranije MARS konferencije</a> </li> </ul> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/projekti" data-drupal-link-system-path="node/62008">Projekti</a> </li> <li class="ac-list-item ac-has-child"> <a href="/usluge-rjesavanja-sporova/zakonski-i-drugi-propisi" data-drupal-link-system-path="node/61988">Zakonski i drugi propisi</a> <ul> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/zakonski-i-drugi-propisi/sud-casti-hok-a" data-drupal-link-system-path="node/316">Sud časti HOK-a</a> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/zakonski-i-drugi-propisi/centar-za-mirenje" data-drupal-link-system-path="node/329">Centar za mirenje</a> </li> </ul> </li> <li class="ac-list-item"> <a href="/usluge-rjesavanja-sporova/kontakt" data-drupal-link-system-path="node/318">Kontakt</a> </li> </ul> </div> </nav> <div class="g-pt-10"> <div class="g-brd-around g-brd-gray-light-v4 g-brd-2 g-brd-primary-top g-line-height-1_8 g-pa-15 g-mb-20 u-shadow-v18 g-bg-white"> <address class="text-uppercase mb-0"> <div class="d-flex g-mb-20"> <div class="u-icon-size--sm g-font-size-20 g-color-black-opacity-0_8 g-mr-10"><i class="fa fa-phone"></i></div> <div class="align-self-center g-font-weight-500 g-font-size-14">Telefon:<br /> <a href="tel:01 4806 617" class="g-color-gray-dark-v2"><strong>01 4806 617</strong></a><br /> </div> </div> <div class="d-flex g-mb-20"> <div class="u-icon-size--sm g-font-size-20 g-color-black-opacity-0_8 g-mr-10"><i class="fa fa-envelope"></i></div> <div class="align-self-center g-font-weight-500 g-font-size-14">Email:<br /> <a class="g-color-gray-dark-v2 g-color-gray-dark-v2--hover text-lowercase" href="mailto:sud-casti@hok.hr"><strong>sud-casti@hok.hr</strong></a> <br> <a class="g-color-gray-dark-v2 g-color-gray-dark-v2--hover text-lowercase" href="mailto:mirenje@hok.hr"><strong>mirenje@hok.hr</strong></a> </div> </div> <div class="text-center"> <a href="/kontakt/posaljite-upit" class="btn u-btn-teal g-font-weight-600 g-letter-spacing-0_5 text-uppercase g-brd-2 rounded-0 g-mb-10"><i class="fa fa-info-circle g-ml-3"></i> Pošaljite upit </a> </div> </address> </div> </div>  </div> <div class="col-lg-9 page-rsidebar"> <div class="hok-page-content g-bg-white g-brd-around g-brd-gray-light-v4 g-pt-40 g-pt-50--lg g-px-25 g-px-60--lg g-pb-20 u-shadow-v25"> <div class="text-uppercase u-heading-v2-4--bottom g-brd-primary g-mb-40"> <h2 class="h2 u-heading-v4__title g-line-height-1_3 g-font-weight-600 g-color-black g-mb-minus-20">Usluge rješavanja sporova</h2> </div> <div data-drupal-messages-fallback class="hidden"></div> <article data-history-node-id="62049" role="article" about="/usluge-rjesavanja-sporova" typeof="schema:WebPage" class="node node--type-page node--view-mode-full clearfix"> <header> <span property="schema:name" content="Usluge rješavanja sporova" class="hidden"></span> </header> <div class="node__content clearfix"> <p>Pri HOK-u djeluju dva tijela koja pružaju usluge rješavanja sporova na brz, financijski povoljan ( besplatno ili uz minimalnu naknadu ) i kvalitetan način, s ciljem sklapanja nagodbe među strankama u sporu, uz naglašenu povjerljivost cijelog postupka i sa ciljem očuvanja poslovnih odnosa stranaka. Sporovi se rješavaju pred Sudom časti HOK-a ( besplatno ) i pred Centrom za mirenje pri HOK-u ( uz minimalnu naknadu ). <a href="/usluge-rjesavanja-sporova/zakonski-i-drugi-propisi/sud-casti-hok-a" title="Sud časti HOK-a"><strong>Sud časti HOK-a</strong></a> ima javnu ovlast temeljem Zakona o obrtu i ima značajnu ulogu u zaštiti ugleda hrvatskih obrtnika obrta i zaštite prava potrošača.</p> <p>U sklopu <strong><a href="/usluge-rjesavanja-sporova/centar-za-mirenje" title="Centar za mirenje">Centra za mirenje</a> </strong>usluge mirenja (medijacije) pružaju educirani izmiritelji (medijatori) s Liste Centra za mirenje, odnosno po izboru stranaka. Postupak mirenja pred Centrom za mirenje je od početka do kraja potpuno dobrovoljan i u skladu sa sporazumom stranaka povjerljiv. Oba tijela HOK-a notificirana su od strane Europske komisije i za rješavanje preko graničnih potrošačkih sporova u koju svrhu se može koristiti i on line platforma Europske komisije. Prijave Sudu i prijedlozi Centru mogu se podnijeti i na engleskom.</p> </div> </article> <hr class="u-divider-db-dashed g-brd-gray-light-v2 g-mb-40 g-mt-20"> </div> </div> </div> <div id="stickyblock-end"></div> </div> </section> <section class="g-mt-30 g-bg-secondary u-shadow-v15"> <div class="container g-pt-60 g-pb-80"> <div class="text-uppercase text-center u-heading-v2-4--bottom g-brd-hok-bluev g-mb-40"> <h4 class="h6 g-font-weight-600 g-font-size-12 g-letter-spacing-2 g-color-hok-bluev g-mb-20">HOK OBRTNIK PLUS</h4> <h2 class="h1 u-heading-v2__title g-line-height-1_3 g-font-weight-600 g-font-size-40 g-color-hok-bluev g-mb-minus-10">PARTNERI</h2> </div> <div class="js-carousel" data-speed="4000" data-autoplay="true" data-infinite="true" data-slides-show="6" data-responsive='[{ "breakpoint": 1200, "settings": { "slidesToShow": 4 } }, { "breakpoint": 992, "settings": { "slidesToShow": 3 } }, { "breakpoint": 768, "settings": { "slidesToShow": 2 } }, { "breakpoint": 576, "settings": { "slidesToShow": 1 } }]'> <div class="js-slide u-block-hover g-height-150 g-bg-white g-pa-30 g-mx-5 g-rounded-3 g-brd-around g-brd-gray-light-v4"> <a href="/pogodnosti/hok-obrtnik-plus/partneri/hep-opskrba" class="u-shadow-v1-5"> <img class="img-fluid mx-auto u-block-hover__main--zoom-v1 g-max-height-100x" src="/sites/default/files/styles/hok_small_300x168px/public/hok-zna-partneri/logo/hep_opskrba_d_o_o.jpg?h=4c331274&itok=hLe42A20" alt="HEP OPSKRBA"> </a> </div> <div class="js-slide u-block-hover g-height-150 g-bg-white g-pa-30 g-mx-5 g-rounded-3 g-brd-around g-brd-gray-light-v4"> <a href="/pogodnosti/hok-obrtnik-plus/partneri/hrvatski-telekom" class="u-shadow-v1-5"> <img class="img-fluid mx-auto u-block-hover__main--zoom-v1 g-max-height-100x" src="/sites/default/files/styles/hok_small_300x168px/public/hok-zna-partneri/logo/hrvatski-telekom.jpg?h=65855239&itok=rlCaLpXL" alt="Hrvatski telekom"> </a> </div> <div class="js-slide u-block-hover g-height-150 g-bg-white g-pa-30 g-mx-5 g-rounded-3 g-brd-around g-brd-gray-light-v4"> <a href="/pogodnosti/hok-obrtnik-plus/partneri/zagrebacka-banka" class="u-shadow-v1-5"> <img class="img-fluid mx-auto u-block-hover__main--zoom-v1 g-max-height-100x" src="/sites/default/files/styles/hok_small_300x168px/public/hok-zna-partneri/logo/zagrebacka-banka-logo.jpg?h=65855239&itok=4YgUFHjh" alt="Zagrebačka banka"> </a> </div> <div class="js-slide u-block-hover g-height-150 g-bg-white g-pa-30 g-mx-5 g-rounded-3 g-brd-around g-brd-gray-light-v4"> <a href="/pogodnosti/hok-obrtnik-plus/partneri/pevex-dd" class="u-shadow-v1-5"> <img class="img-fluid mx-auto u-block-hover__main--zoom-v1 g-max-height-100x" src="/sites/default/files/styles/hok_small_300x168px/public/hok-zna-partneri/logo/pevex-d-d-logo.jpg?h=65855239&itok=8A3lBwUY" alt="PEVEX D.D."> </a> </div> <div class="js-slide u-block-hover g-height-150 g-bg-white g-pa-30 g-mx-5 g-rounded-3 g-brd-around g-brd-gray-light-v4"> <a 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