Download, install, or reinstall Microsoft 365, Office 2024, or Office 2021 on a PC or Mac

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href="/en-us/office/where-to-enter-your-office-product-key-0a82e5ae-739e-4b92-a6f4-2ec780c185db">Enter your product key</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="5" href="/en-us/office/using-product-keys-with-office-12a5763a-d45c-4685-8c95-a44500213759">Product key FAQ</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="6" href="/en-us/office/change-your-office-product-key-d78cf8f7-239e-4649-b726-3a8d2ceb8c81">Change your product key</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="7" href="/en-us/office/find-your-product-key-for-office-2010-1e8ef39c-2bd4-4581-a0ae-5cf25ebed489">Product key for Office 2010</a> </li> </ul> </div> <div class="supLeftNavCategory"> <div class="supLeftNavCategoryTitle"> <a class="supLeftNavLink" data-bi-slot="4" href="/en-us/office/activate-office-5bd38f38-db92-448b-a982-ad170b1e187e">Activate Office or Microsoft 365</a> </div> <ul class="supLeftNavArticles"> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="5" href="/en-us/office/activate-office-5bd38f38-db92-448b-a982-ad170b1e187e">Activate Office or Microsoft 365</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="6" href="/en-us/office/deactivate-an-installation-of-office-767e3560-96ed-4b1c-806d-2fe01c529b1b">Deactivate an installation of Office or Microsoft 365</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="7" href="/en-us/office/unlicensed-product-and-activation-errors-in-office-0d23d3c0-c19c-4b2f-9845-5344fedc4380">Unlicensed Product error</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="8" href="/en-us/office/activate-office-for-mac-7f6646b1-bb14-422a-9ad4-a53410fcefb2">Activate Office or Microsoft 365 for Mac</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="9" href="/en-us/office/activate-office-2010-1fe7340c-50e2-458f-8677-f57f5a140f46">Activate Office 2010</a> </li> </ul> </div> <div class="supLeftNavCategory"> <div class="supLeftNavCategoryTitle"> <a class="supLeftNavLink" data-bi-slot="5" href="/en-us/office/language-accessory-pack-for-microsoft-365-82ee1236-0f9a-45ee-9c72-05b026ee809f">Language, 32/64-bit, and other options</a> </div> <ul class="supLeftNavArticles"> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="6" href="/en-us/office/language-accessory-pack-for-microsoft-365-82ee1236-0f9a-45ee-9c72-05b026ee809f">Language pack for Office or Microsoft 365</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="7" href="/en-us/office/choose-between-the-64-bit-or-32-bit-version-of-office-2dee7807-8f95-4d0c-b5fe-6c6f49b8d261">64-bit or 32-bit version of Office or Microsoft 365</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="8" 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href="/en-us/office/end-of-support-for-office-2016-and-office-2019-818c68bc-d5e5-47e5-b52f-ddf636cf8e16">End of support for Office 2016 and Office 2019</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="12" href="/en-us/office/end-of-support-for-office-2013-90e4b0d1-098f-4656-b6e7-8b13b67ed62f">End of support for Office 2013</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="13" href="/en-us/office/end-of-support-for-office-2010-3a3e45de-51ac-4944-b2ba-c2e415432789">End of support for Office 2010</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="14" href="/en-us/office/end-of-support-for-office-2019-for-mac-f2cbba0a-0773-4b2c-b417-b20b5bb2c757">End of support for Office 2019 for Mac</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="15" href="/en-us/office/end-of-support-for-office-2016-for-mac-e944a907-bbc8-4be5-918d-a514068d0056">End of support for Office 2016 for Mac</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="16" href="/en-us/office/what-windows-end-of-support-means-for-office-and-microsoft-365-34e28be4-1e4f-4928-b210-3f45d8215595">What Windows end of support means for Office and Microsoft 365</a> </li> </ul> </div> <div class="supLeftNavCategory"> <div class="supLeftNavCategoryTitle"> <a class="supLeftNavLink" data-bi-slot="10" href="/en-us/office/troubleshoot-installing-office-35ff2def-e0b2-4dac-9784-4cf212c1f6c2">Troubleshoot and uninstall</a> </div> <ul class="supLeftNavArticles"> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="11" href="/en-us/office/troubleshoot-installing-office-35ff2def-e0b2-4dac-9784-4cf212c1f6c2">Troubleshoot installing Office or Microsoft 365</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="12" href="/en-us/office/can-t-find-office-applications-in-windows-10-windows-8-or-windows-7-907ce545-6ae8-459b-8d9d-de6764a635d6">Find Office or Microsoft 365 applications</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="13" href="/en-us/office/office-is-taking-long-to-install-0f09f357-3fef-42a6-b8aa-cef4c6c44bdf">Office or Microsoft 365 is taking long to install</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="14" href="/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8">Uninstall Office or Microsoft 365 from a PC</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="15" href="/en-us/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3">Uninstall Office or Microsoft 365 for Mac</a> </li> </ul> </div> </div> <main id="supArticleContent" class="col-3-5 supLeftNavArticleContent" data-bi-area="content" tabindex="-1"> <header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Download, install, or reinstall Microsoft 365, Office 2024, or Office 2021 on a PC or Mac</h1> </header> <section class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"><summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Office 2024</span> <span class="appliesToItem">Office 2024 for Mac</span> <span class="appliesToItem">Office 2021</span> <span class="appliesToItem">Office 2021 for Mac</span> <span class="appliesToItem">Office 2019</span> <span class="appliesToItem">Microsoft 365 for home</span> <span class="appliesToItem">Office for business</span> <span class="appliesToItem">Office 365 Small Business</span> <span class="appliesToItem">Microsoft 365 admin</span> <span class="appliesToItem">Office 365 operated by 21Vianet</span> <span class="appliesToItem">Office 365 operated by 21Vianet - Admin</span> <span class="appliesToItem">Microsoft 365 for Mac</span> <span class="appliesToItem">Office 365 Germany - Enterprise</span> <span class="appliesToItem">Office 365 Germany - Enterprise admin</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section class="ocpIntroduction"> <p></p> </section><section aria-labelledby="" class="ocpSection"> <div data-bi-view="Grid 1x1" class="supARG supLined"> <div class="supARG-row"> <div class="supARG-column-1-1" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x1"> <p> <span class="icon-mdl2 icon-lightbulb" aria-hidden="true"></span> <b class="ocpLegacyBold">Tip:</b> </p> <p>Get expert advice, dedicated support, and personalized guidance from business specialists. With Business Assist, get help making Microsoft 365 products work for you and everyone in your business.</p> <p> <a href="https://go.microsoft.com/fwlink/p/?LinkID=2215951" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-view="Grid 1x1" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Learn more</a> </p> </div> </div> </div> </section><section aria-labelledby="ID0EFH" class="ocpSection"> <h2 id="ID0EFH" class="">Ready to install?</h2> <p>Before you begin, make sure your PC or Mac meets the <a href="https://www.microsoft.com/microsoft-365/microsoft-365-and-office-resources?ocid=cmmp54kwmxn" target="_blank" class="ocpExternalLink" data-bi-type="anchor">system requirements</a>.</p> <p>If you already redeemed a product key, you're simply reinstalling the apps, or you know you have an assigned license through work or school, you can skip ahead and go to the section <a href="#bkmk_signintodownload" class="ocpInlineLink" aria-label=" sign in to download and install Microsoft 365 or Office" data-bi-type="anchor">sign in to download and install Microsoft 365 or Office</a>. However, if this is the <i class="ocpItalic">first time</i> you're installing Microsoft 365 or Office, you may have some steps to do first. Expand the <b class="ocpLegacyBold">Learn more</b> section below for more info. </p> <p></p> <div data-bi-view="Grid 1x1" class="supARG supLined"> <div class="supARG-row"> <div class="supARG-column-1-1" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x1"> <p> <b class="ocpLegacyBold">Guided support in your browser can provide digital solutions for Office problems</b> </p> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2244153" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-view="Grid 1x1" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Try guided support</a> </p> </div> </div> </div> <div class="ocpSection" id="bkmk_selecthere" data-bi-id="bkmk_selecthere"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EDBH-button" aria-controls="ID0EDBH-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none"> <b class="ocpLegacyBold">Learn more</b> about product keys, assigned licenses, Workplace Discount Program, and volume license versions</div></button></h3> <div class="ocpebw" id="ID0EDBH-panel" aria-labelledby="ID0EDBH-button" role="region"> <div class="ocpExpandoBody"> <p>If this is the first time you're installing Microsoft 365 or Office, you may have to complete a set of pre-installation steps or you may need to follow different steps than what's shown below. What you do depends on if your copy of Microsoft 365 or Office is a <a href="/en-us/office/office-for-home-and-office-for-business-plans-28cbc8cf-1332-4f04-9123-9b660abb629e?wt.mc_id=SCL_InstallOffice_Home#" class="ocpArticleLink" data-bi-area="BKMK_SelectHere" data-bi-type="anchor">home</a> or a <a href="/en-us/office/office-for-home-and-office-for-business-plans-28cbc8cf-1332-4f04-9123-9b660abb629e?wt.mc_id=SCL_InstallOffice_Home#" class="ocpArticleLink" data-bi-area="BKMK_SelectHere" data-bi-type="anchor">business</a> product and whether or not you have a product key that you still need to redeem, an account already associated with your product, or a pre-assigned license.</p> <p></p> <div data-bi-view="Grid 1x2" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x2"> <p> <b class="ocpLegacyBold"> Microsoft 365 or Office for home</b> </p> <p>If you have a <a href="/en-us/office/office-for-home-and-office-for-business-plans-28cbc8cf-1332-4f04-9123-9b660abb629e?wt.mc_id=SCL_InstallOffice_Home#" class="ocpArticleLink" data-bi-area="BKMK_SelectHere" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">home</a> product and it came with a product key<b class="ocpUI">*</b>, before installing for the first time (or <a href="/en-us/office/install-or-reinstall-office-or-microsoft-365-through-microsoft-workplace-discount-program-d99c6e4a-6756-4ece-99a0-b1df654ec7d3" class="ocpArticleLink" data-bi-area="BKMK_SelectHere" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">sharing</a> it if you have Microsoft 365 Family), you need to redeem your product key first.</p> <p>Go to <a href="https://office.com/setup" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SelectHere" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">office.com/setup</a> and sign in with an existing or new <a href="/en-us/office/why-you-need-a-microsoft-account-with-some-microsoft-365-or-office-products-d1b81992-d824-4e3f-8351-e2c03172df62" class="ocpArticleLink" data-bi-area="BKMK_SelectHere" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Microsoft account</a> and then enter your product key to redeem it<b class="ocpUI">*</b>. Redeeming your key is what adds your Microsoft 365 or Office license to your Microsoft account, and you only have to do this once per product key. If you're renewing a Microsoft 365 subscription with a new product key, use the same Microsoft account you previously associated with your expired version subscription.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpTip">Tip: </b>Once this is done, anytime you need to install or reinstall Microsoft 365 or Office you can go straight to the next section, <a href="#bkmk_signintodownload" class="ocpInlineLink" aria-label=" Sign in to download Microsoft 365 or Office" data-bi-area="BKMK_SelectHere" data-bi-type="anchor">Sign in to download Microsoft 365 or Office</a> and select the tab for help to install on a PC or Mac. Be sure to sign in with the same Microsoft account you used to redeem your product key at office.com/setup.</p> </div> </div> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x2"> <p> <b class="ocpLegacyBold"> Microsoft 365<b class="ocpLegacyBold"> for business</b></b> </p> <p>If your <a href="/en-us/office/office-for-home-and-office-for-business-plans-28cbc8cf-1332-4f04-9123-9b660abb629e?wt.mc_id=SCL_InstallOffice_Home#" class="ocpArticleLink" data-bi-area="BKMK_SelectHere" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">business</a> subscription plan includes the desktop version of the Microsoft 365 apps you won't see an option to install it unless someone in your organization assigned a license to you.</p> <p>Learn how to check this in <a href="/en-us/office/what-microsoft-365-business-product-or-license-do-i-have-f8ab5e25-bf3f-4a47-b264-174b1ee925fd?wt.mc_id=SCL_InstallOffice_Home#" class="ocpArticleLink" data-bi-area="BKMK_SelectHere" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">What Microsoft 365 business product or license do I have?</a> or if you're a Microsoft 365 admin responsible for assigning licenses to people in your organization, see <a href="https://docs.microsoft.com/microsoft-365/admin/add-users/add-users?view=o365-worldwide" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SelectHere" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Assign licenses to users</a>.</p> <p>Once you verify you have a license, anytime you need to install or reinstall Microsoft 365 you can go straight to the section below, <a href="#bkmk_signintodownload" class="ocpInlineLink" aria-label=" Sign in to download Office" data-bi-area="BKMK_SelectHere" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Sign in to download Office</a> and select the tab for steps to install on a PC or Mac. You'll sign in with your work or school account for these versions of Microsoft 365.</p> </div> </div> </div> <p> <b class="ocpLegacyBold">*If you don't have a product key or an account</b> </p> <p>Some versions of Microsoft 365 such as <b class="ocpUI">Office Professional Plus</b>, <b class="ocpUI">Office Standard</b>, or a stand-alone app such as <b class="ocpLegacyBold">Word</b> or <b class="ocpUI">Project </b>don't have an associated Microsoft account, or work or school account.</p> <p>The steps to install these versions can be different depending if you got Microsoft 365 through one of the following ways:</p> <div data-bi-view="Grid 1x3" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-3" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x3"> <p> <b class="ocpUI">Workplace Discount Program</b>:<br aria-hidden="true"> You bought Microsoft 365 for personal use through your company benefit program and have a product key, see <a href="/en-us/office/install-or-reinstall-office-or-microsoft-365-through-microsoft-workplace-discount-program-d99c6e4a-6756-4ece-99a0-b1df654ec7d3?wt.mc_id=SCL_InstallOffice_Home#" class="ocpArticleLink" data-bi-area="BKMK_SelectHere" data-bi-view="Grid 1x3" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Install Office through the Workplace Discount Program</a>.</p> </div> <div class="supARG-column-1-3" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x3"> <p> <b class="ocpUI">Volume license versions</b>:<br aria-hidden="true"> IT departments might use a different method when installing Microsoft 365 for people in their organization. Talk to your IT department for install help.</p> </div> <div class="supARG-column-1-3" data-bi-compnm="row-1,col-3" data-bi-view="Grid 1x3"> <p> <b class="ocpUI">Third-party seller</b>:<br aria-hidden="true"> You bought Microsoft 365 from a third-party and you're <a href="/en-us/office/where-to-enter-your-office-product-key-0a82e5ae-739e-4b92-a6f4-2ec780c185db#BKMK_BlockedKey" class="ocpInlineCrossLink" data-bi-area="BKMK_SelectHere" data-bi-view="Grid 1x3" data-bi-compnm="row-1,col-3" data-bi-type="anchor">having problems with the product key</a>.</p> </div> </div> </div> </div> </div> </div> </section><section aria-labelledby="ID0EDF" class="ocpSection" id="bkmk_signintodownload" data-bi-id="bkmk_signintodownload"> <h2 id="ID0EDF" class="">Sign in to download and install Microsoft 365 or Office</h2> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpTip">Tip: </b>Get tech expertise with Business Assist. Connect with our small business advisors for help making Microsoft 365 products work for you and everyone in your business. <a href="https://go.microsoft.com/fwlink/p/?LinkID=2215951" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Learn more</a>.</p> </div> <div class="supTabControl" id="InstallSteps" tab-control-with-os-targeting="false" tab-control-with-office-version-targeting="false" tab-control-with-windows-version-targeting="false"> <div class="supTabControlHeaderContainer"> <div role="tablist" ms.pagearea="Body" ms.cmpgrp="tabs" ms.interactiontype="11" class="supTabControlHeader " ms.defaulttab="InstallSteps,1" ms.activetab="InstallSteps,1"><a href="javascript:" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="" tab-hash="InstallSteps=Install_on_a_PC" referenced-content-position="1" aria-label="Install on a PC" id="InstallSteps-supTabControlHeader-1" class="supTabControlTabHeader supTabControlHeaderActive" name="installsteps=install_on_a_pc" aria-selected="true">Install on a PC</a><a href="javascript:" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="" tab-hash="InstallSteps=Install_on_a_Mac" referenced-content-position="2" aria-label="Install on a Mac" id="InstallSteps-supTabControlHeader-2" class="supTabControlTabHeader" name="installsteps=install_on_a_mac" aria-selected="false">Install on a Mac</a><a href="javascript:" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="" tab-hash="InstallSteps=Need_help?" referenced-content-position="3" aria-label="Need help?" id="InstallSteps-supTabControlHeader-3" class="supTabControlTabHeader" name="installsteps=need_help?" aria-selected="false">Need help?</a></div> </div> <div class="supTabControlContent"> <div id="InstallSteps-supTabControlContent-1" class="supTabControlTabContent"> <section aria-labelledby="ID0EDFBBFDBF" class="ocpSection" id="bkmk_pc_signin" data-bi-id="bkmk_pc_signin"> <h3 id="ID0EDFBBFDBF" class="">Sign in to download Microsoft 365 or Office</h3> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Go to <a href="https://www.office.com" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">www.office.com</a> and if you're not already signed in, select <b class="ocpUI">Sign in</b>.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>If you're using Microsoft 365 operated by 21 Vianet, sign in with your work or school account to <a href="https://login.partner.microsoftonline.cn" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">login.partner.microsoftonline.cn</a>. <br aria-hidden="true"><br aria-hidden="true"> If you're using Microsoft 365 Germany, sign in with your work or school account to <a href="https://portal.office.de" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">portal.office.de</a>.</p> </div> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Sign in with the account you associated with this version of Microsoft 365. This account can be a Microsoft account, or work or school account. <a href="/en-us/office/i-forgot-the-account-i-use-with-microsoft-365-eba0b4a2-c0ae-472c-99f6-bc63ee2425a8?wt.mc_id=SCL_InstallOffice_Home#" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">I forgot the account I use with Office</a></p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>After signing in, follow the steps that match the type of account you signed in with.</p> <div data-bi-view="Grid 1x2" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x2"> <p> <b class="ocpUI">You signed in with a Microsoft account</b> <br aria-hidden="true"> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/ee907d18-39a7-437c-9852-073694f74c84.png" loading="lazy" alt="Line"></picture> </p> <ol type="a" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>From the Microsoft 365 home page select <b class="ocpUI">Install apps</b>.</p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/9e279f97-5f46-4727-9bd5-e4f5d2699315.png" loading="lazy" alt="Screenshot of Office.com home page after signing in"></picture> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Install</b> (or depending on your version, <b class="ocpUI">Install apps></b>).</p> <meta itemprop="position" content="2"> </li> </ol> </div> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x2"> <p> <b class="ocpUI">You signed in with a work or school account</b> <br aria-hidden="true"> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/ee907d18-39a7-437c-9852-073694f74c84.png" loading="lazy" alt="Line"></picture> </p> <ol type="a" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>From the home page select <b class="ocpUI">Install apps </b>(If you set a different start page, go to <a href="https://aka.ms/office-install" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">aka.ms/office-install</a>.)</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li> <p>For Microsoft 365 operated by 21 Vianet go to <a href="https://login.partner.microsoftonline.cn/account" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">login.partner.microsoftonline.cn/account</a>.</p> </li> <li> <p>For Microsoft 365 Germany go to <a href="https://portal.office.de/account" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">portal.office.de/account</a>.</p> </li> </ul> </div> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/4d96bcbc-ed1b-41a7-a365-f71a41cab2bb.png" loading="lazy" alt="Screenshot of Office.com if signing in with a work or school account"></picture> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Microsoft 365 apps</b> to begin the installation.</p> <meta itemprop="position" content="2"> </li> </ol> </div> </div> </div> <p>The 64-bit version is installed by default unless Microsoft 365 or Office detects you already have a 32-bit version of Microsoft 365 or Office (or a stand-alone app such as Project or Visio) installed. In this case, the 32-bit version of Microsoft 365 or Office will be installed instead.</p> <p>To change from a <a href="/en-us/office/choose-between-the-64-bit-or-32-bit-version-of-office-2dee7807-8f95-4d0c-b5fe-6c6f49b8d261?wt.mc_id=SCL_InstallOffice_Home#" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">32-bit version to a 64-bit version</a> or vice versa, you need to <a href="/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">uninstall</a> Microsoft 365 first (including any stand-alone Microsoft 365 apps you have such as Project of Visio). Once the uninstall is complete, sign in again to <a href="https://www.office.com" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">www.office.com</a> and select <b class="ocpUI">Other install options</b>, choose the language and version you want (64 or 32-bit), and then select <b class="ocpUI">Install</b>. (See <a href="/en-us/office/install-visio-or-access-visio-for-the-web-f98f21e3-aa02-4827-9167-ddab5b025710" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Install Visio</a> or <a href="/en-us/office/install-project-7059249b-d9fe-4d61-ab96-5c5bf435f281" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Install Project</a> if you need to reinstall those stand-alone apps.)</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li> <p>For Microsoft 365 operated by 21 Vianet go to <a href="https://login.partner.microsoftonline.cn/account" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">login.partner.microsoftonline.cn</a>.</p> </li> <li> <p>For Microsoft 365 Germany go to <a href="https://portal.office.de/account" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">portal.office.de</a>.</p> </li> </ul> </div> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>This completes the download of Microsoft 365 to your device. To complete the installation, follow the prompts in the "Install Microsoft 365" section below.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpTip">Tip: </b> <b class="ocpLegacyBold">Don't see an install option after signing in?</b> There could be an issue with your account. Select <a href="#installsteps=need_help" class="ocpInlineLink" aria-label=" Need help?" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Need help?</a> from above and review the solutions under <b class="ocpUI">Account questions</b>.</p> </div> <meta itemprop="position" content="4"> </li> </ol> </section> <section aria-labelledby="ID0EFDBBFDBF" class="ocpSection" id="bkmk_pc_install" data-bi-id="bkmk_pc_install"> <h3 id="ID0EFDBBFDBF" class="">Install Office</h3> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Depending on your browser, select <b class="ocpUI">Run</b> (in Microsoft Edge or Internet Explorer), <b class="ocpUI">Setup</b> (in Chrome), or <b class="ocpUI">Save File</b> (in Firefox).</p> <p>If you see the User Account Control prompt that says, <b class="ocpUI">Do you want to allow this app to make changes to your device?</b> select <b class="ocpUI">Yes</b>.</p> <p>The install begins.</p> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/37afcb50-4ee1-4850-a5ab-5adaac941fdb.png" loading="lazy" alt="Shows the progress dialog box that appears when Office is installing"></picture> </p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Your install is finished when you see the phrase, <b class="ocpUI">"You're all set! Office is installed now"</b> and an animation plays to show you where to find Microsoft 365 applications on your computer. Select <b class="ocpUI">Close</b>.</p> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/2843cdf3-5877-4ad4-98d5-32fa6e4e8d98.png" loading="lazy" alt="Office is installed now. Select Close"></picture> </p> <meta itemprop="position" content="2"> </li> </ol> <section aria-labelledby="ID0EDBBDBBFDBF" class="ocpSection"> <h4 id="ID0EDBBDBBFDBF" class="">Installation or sign in issues?</h4> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpTip">Tip: </b>For help with Microsoft 365 installation issues on a PC, please go to <a href="/en-us/office/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">About the Microsoft Support and Recovery Assistant</a>.</p> </div> <p>If you're having an installation issue such as Microsoft 365 taking long to install, try <a href="#installsteps=need_help" class="ocpInlineLink" aria-label=" Need help?" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Need help?</a> for a list of common issues.</p> </section> </section> <section aria-labelledby="ID0EDBBBFDBF" class="ocpSection" id="bkmk_pc_activate" data-bi-id="bkmk_pc_activate"> <h3 id="ID0EDBBBFDBF" class="">Activate Microsoft 365 or Office</h3> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>To open an app, select the <b class="ocpUI">Start</b> button (lower-left corner of your screen) and type the name of an app, like <b class="ocpUI">Word</b>.</p> <p>If you have Windows 8.1 or 8.0, type the name of an Microsoft 365 app on the <b class="ocpUI">Start</b> screen. <a href="/en-us/office/can-t-find-office-applications-in-windows-10-windows-8-or-windows-7-907ce545-6ae8-459b-8d9d-de6764a635d6" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Can't find your Office apps?</a></p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>To open the app, select its icon in the search results.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>When the app opens, accept the license agreement. Microsoft 365 or Office is activated and ready to use.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>The Activation Wizard appears if Microsoft 365 or Office has trouble activating. Complete the steps in the wizard to finish activation.</p> </div> <meta itemprop="position" content="3"> </li> </ol> </section> </div> <div id="InstallSteps-supTabControlContent-2" class="supTabControlTabContent ocHidden"> <section aria-labelledby="ID0EDHBBDDBF" class="ocpSection" id="bkmk_mac_signin" data-bi-id="bkmk_mac_signin"> <h3 id="ID0EDHBBDDBF" class="">Sign in and install Microsoft 365 or Office</h3> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Go to <a href="https://www.office.com" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">www.office.com</a> and if you're not already signed in, select <b class="ocpUI">Sign in</b>.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>If you're using Microsoft 365 operated by 21 Vianet, sign in with your work or school account to <a href="https://login.partner.microsoftonline.cn" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">login.partner.microsoftonline.cn</a>. <br aria-hidden="true"><br aria-hidden="true"> If you're using Microsoft 365 Germany, sign in with your work or school account to <a href="https://portal.office.de" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">portal.office.de</a>.</p> </div> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Sign in with the account you associated with this version of Microsoft 365 or Office. This account can be a Microsoft account, or work or school account. <a href="/en-us/office/i-forgot-the-account-i-use-with-microsoft-365-eba0b4a2-c0ae-472c-99f6-bc63ee2425a8?wt.mc_id=SCL_InstallOffice_Home#" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">I forgot the account I use with Office</a></p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>After signing in, follow the steps that match the type of account you signed in with.</p> <div data-bi-view="Grid 1x2" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x2"> <p> <b class="ocpUI">You signed in with a Microsoft account</b> <br aria-hidden="true"> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/ee907d18-39a7-437c-9852-073694f74c84.png" loading="lazy" alt="Line"></picture> </p> <ul class="ocpNoBullet"> <li> <p>From the Microsoft 365 home page select <b class="ocpUI">Install Office</b> to start the download.</p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/9e279f97-5f46-4727-9bd5-e4f5d2699315.png" loading="lazy" alt="Screenshot of Office.com home page after signing in"></picture> </li> </ul> </div> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x2"> <p> <b class="ocpUI">You signed in with a work or school account</b> <br aria-hidden="true"> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/ee907d18-39a7-437c-9852-073694f74c84.png" loading="lazy" alt="Line"></picture> </p> <ol type="a" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>From the Microsoft 365 home page select <b class="ocpUI">Install Office </b>(if you set a different start page, go to <a href="https://aka.ms/office-install" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">aka.ms/office-install</a>).</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li> <p>For Microsoft 365 operated by 21 Vianet go to <a href="https://login.partner.microsoftonline.cn/account" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">login.partner.microsoftonline.cn/account</a>.</p> </li> <li> <p>For Microsoft 365 Germany go to <a href="https://portal.office.de/account" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">portal.office.de/account</a>.</p> </li> </ul> </div> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/4d96bcbc-ed1b-41a7-a365-f71a41cab2bb.png" loading="lazy" alt="Screenshot of Office.com if signing in with a work or school account"></picture> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Office 365 apps</b> to begin the download.</p> <meta itemprop="position" content="2"> </li> </ol> </div> </div> </div> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b> <b class="ocpLegacyBold">Don't see an install option after signing in?</b> There could be an issue with your account. Select <a href="#installsteps=need_help" class="ocpInlineLink" aria-label=" Need help?" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Need help?</a> from above and review the issues listed in the section <b class="ocpUI">Account questions</b>.</p> </div> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Follow the instructions below to complete installing your Microsoft 365 apps.</p> <meta itemprop="position" content="4"> </li> </ol> </section> <section aria-labelledby="ID0EDFBBDDBF" class="ocpSection" id="bkmk_mac_install" data-bi-id="bkmk_mac_install"> <h3 id="ID0EDFBBDDBF" class="">Install Microsoft 365 or Office</h3> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Once the download has completed, open Finder, go to <b class="ocpUI">Downloads</b>, and double-click <b class="ocpUI">Microsoft Office installer.pkg</b> file (the name might vary slightly).</p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/bc0fbc7a-cae8-4d09-98a5-a216d9ea1503.png" loading="lazy" alt="The Downloads icon on the Dock shows the Office 365 installer package"></picture> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpTip">Tip: </b>If you see an error that says the <b class="ocpUI">Microsoft Office installer.pkg</b> can't be opened because it is from an unidentified developer, wait 10 seconds and move the downloaded file to your desktop. Hold <b class="ocpUI">Control</b> + click the file to launch the installer.</p> </div> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>On the first installation screen, select <b class="ocpUI">Continue</b> to begin the installation process.</p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/a9a51709-4676-4cda-8438-2a9a74c00070.png" loading="lazy" alt="First Mac 2016 installation screen with "Continue" highlighted"></picture> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Review the software license agreement, and then click <b class="ocpUI">Continue</b>.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Agree</b> to agree to the terms of the software license agreement.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Choose how you want to install Microsoft 365 and click <b class="ocpUI">Continue</b>.</p> <meta itemprop="position" content="5"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Review the disk space requirements or change your install location, and then click <b class="ocpUI">Install</b>.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>If you want to only install specific Microsoft 365 apps and not the entire suite, click the <b class="ocpUI">Customize</b> button and uncheck the programs you don't want.</p> </div> <meta itemprop="position" content="6"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter your Mac login password, if prompted, and then click <b class="ocpUI">Install Software</b>. (This is the password that you use to log in to your Mac.)</p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/92db1f50-e8ab-445a-a313-141bbbc2257b.png" loading="lazy" alt="Enter your admin password to begin installing"></picture> <meta itemprop="position" content="7"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>The software begins to install. Click <b class="ocpUI">Close</b> when the installation is finished. If Microsoft 365 installation fails, see <a href="/en-us/office/what-to-try-if-you-can-t-install-or-activate-office-for-mac-5efba2b4-b1e6-4e5f-bf3c-6ab945d03dea?wt.mc_id=SCL_InstallOffice_Mac#" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">What to try if you can't install or activate Office for Mac</a>.</p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/d9761500-d0a8-47f6-bf34-95b161385aa7.png" loading="lazy" alt="Shows the final page of the installation process, indicating that the installation was successful."></picture> <meta itemprop="position" content="8"> </li> </ol> </section> <section aria-labelledby="ID0EDDBBDDBF" class="ocpSection" id="bkmk_mac_activate" data-bi-id="bkmk_mac_activate"> <h3 id="ID0EDDBBDDBF" class="">Launch an app and start the activation process</h3> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Click the <b class="ocpUI">Launchpad</b> icon in the Dock to display all of your apps.</p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/e9939c41-e90e-40de-afb9-29a8a4040047.png" loading="lazy" alt="Shows the Launchpad button in the Dock"></picture> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Click the <b class="ocpUI">Microsoft Word</b> icon (or another Microsoft 365 or Office icon) in the Launchpad.</p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/b5cd5367-4a9d-4f3f-9441-417eafbbc3cb.png" loading="lazy" alt="Shows the Microsoft Word icon in a partial view of the Launchpad"></picture> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>The <b class="ocpUI">What's New</b> window opens automatically when you launch Word. Click <b class="ocpUI">Get Started</b> to start activating. If you need help activating Microsoft 365 or Office, see <a href="/en-us/office/activate-office-for-mac-7f6646b1-bb14-422a-9ad4-a53410fcefb2?wt.mc_id=SCL_InstallOffice_Mac#" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Activate Microsoft 365 or Office for Mac</a>. If activation fails, see <a href="/en-us/office/what-to-try-if-you-can-t-install-or-activate-office-for-mac-5efba2b4-b1e6-4e5f-bf3c-6ab945d03dea?wt.mc_id=SCL_InstallOffice_Mac#" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">What to try if you can't install or activate Microsoft 365 or Office for Mac</a>.</p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/ef5c0f36-0cd7-4353-bdc2-f3b7ec28ab40.png" loading="lazy" alt="Start activating Word 2016 for Mac"></picture> <meta itemprop="position" content="3"> </li> </ol> </section> <section aria-labelledby="ID0EDBBBDDBF" class="ocpSection"> <h3 id="ID0EDBBBDDBF" class="">Installation notes</h3> <p> <b class="ocpLegacyBold">Installation notes</b> </p> <p> <b class="ocpLegacyBold">How do I pin the </b> <b class="ocpLegacyBold">app icons to the dock? </b> </p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Go to <b class="ocpUI">Finder</b> > <b class="ocpUI">Applications</b> and open the Office app you want.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>In the Dock, Control+click or right-click the app icon and choose <b class="ocpUI">Options</b> > <b class="ocpUI">Keep in Dock</b>.</p> <meta itemprop="position" content="2"> </li> </ol> <p> <b class="ocpLegacyBold">Can I install </b> Microsoft 365 <b class="ocpLegacyBold"> on my iPhone or iPad?</b> </p> <p>Yes, see <a href="/en-us/office/install-and-set-up-office-on-an-iphone-or-ipad-9df6d10c-7281-4671-8666-6ca8e339b628?wt.mc_id=SCL_InstallOffice_Mac#" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Install and set up Microsoft 365 apps on an iPhone or iPad</a> and <a href="/en-us/office/set-up-the-outlook-app-for-ios-b2de2161-cc1d-49ef-9ef9-81acd1c8e234?wt.mc_id=SCL_InstallOffice_Mac#" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">set up email on an iOS device (iPhone or iPad)</a>.</p> </section> </div> <div id="InstallSteps-supTabControlContent-3" class="supTabControlTabContent ocHidden"> <section aria-labelledby="ID0EDFBBBDBF" class="ocpSection"> <h3 id="ID0EDFBBBDBF" class="">Sign in or installation FAQ</h3> <p>The following are a few of the more common questions or issues when trying to install Microsoft 365 or Office.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpTip">Tip: </b>Don't see your issue listed? Try <a href="https://support.office.com/article/35ff2def-e0b2-4dac-9784-4cf212c1f6c2?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Troubleshoot installing Microsoft 365 or Office</a> for additional issues and their possible solutions.</p> </div> </section> <section aria-labelledby="" class="ocpSection"> <section aria-labelledby="ID0ED0FB0BDBBBDBF" class="ocpSection"> <h4 id="ID0ED0FB0BDBBBDBF" class="">Account questions:</h4> </section> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0DB0BDBBBDBF-button" aria-controls="ID0E0DB0BDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">I don't have a Microsoft account yet, or I forgot my username or password</div></button></h4> <div class="ocpebw" id="ID0E0DB0BDBBBDBF-panel" aria-labelledby="ID0E0DB0BDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>Before you can install Microsoft 365 or Office you need to associate it with a Microsoft account, or work or school account.</p> <p>If you have an <a href="/en-us/office/office-for-home-and-office-for-business-plans-28cbc8cf-1332-4f04-9123-9b660abb629e" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">home</a> product and bought Microsoft 365 or Office at a retail store or online store, but don't have a Microsoft account, it's possible you haven't redeemed your product key yet (if you got one), or you missed the step for linking your recent purchase with an account. Do the following to link an account with Microsoft 365 or Office.</p> <div data-bi-view="Grid 1x2" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x2"> <p>For an <a href="/en-us/office/office-for-home-and-office-for-business-plans-28cbc8cf-1332-4f04-9123-9b660abb629e" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Office for home</a> product, go to <a href="https://office.com/setup" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">office.com/setup</a> and create a new Microsoft account or sign in with an existing one, then follow the remaining steps on that page such as entering your product key (if you have one). Your account is successfully associated with Microsoft 365 or Office when you see the page, <b class="ocpUI">My Office Account</b> followed by your Microsoft account email address, and a button to install the apps. Select the <b class="ocpUI">PC</b> or <b class="ocpUI">Mac</b> tabs above to help you with the rest of the install process.</p> </div> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x2"><picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/2833178a-4d93-46f5-8a79-a3476de35f61.png" loading="lazy" alt="Screenshot of Install page on My Account"></picture></div> </div> </div> <p>If the Microsoft account or work or school account isn't working, see <a href="https://support.office.com/article/eba0b4a2-c0ae-472c-99f6-bc63ee2425a8?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">I forgot the username or password for the account I use with Office</a>.</p> </div> </div> </div> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0BB0BDBBBDBF-button" aria-controls="ID0E0BB0BDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">I don't see an option to install Microsoft 365 or Office after signing in with my work or school account</div></button></h4> <div class="ocpebw" id="ID0E0BB0BDBBBDBF-panel" aria-labelledby="ID0E0BB0BDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>After signing in with your work or school account you don't see an option to install the desktop applications on the Microsoft 365 home page, go directly to the <a href="https://aka.ms/office-install" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Microsoft 365 Software</a> page instead. Select the language and bit-version you want (PC users can choose between 32-bit and 64-bit), and then click <b class="ocpUI">Install</b>. See Step 2 and 3 on the <b class="ocpUI">PC</b> or <b class="ocpUI">Mac</b> tabs above to help you with the rest of the install process.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li> <p>If your organization uses Microsoft 365 operated by 21Vianet in China, sign in to the Microsoft 365 Software page at <a href="https://portal.partner.microsoftonline.cn/OLS/MySoftware.aspx" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">https://portal.partner.microsoftonline.cn/OLS/MySoftware.aspx</a>.</p> </li> <li> <p>If your organization uses Microsoft 365 Germany, sign in to the Microsoft 365 Software page at <a href="https://portal.office.de/OLS/MySoftware.aspx" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">https://portal.office.de/OLS/MySoftware.aspx</a>.</p> </li> </ul> </div> <p>If you still don't see an option to install Microsoft 365 on the Microsoft 365 Software page, it's possible your admin hasn't assigned a license to you. <a href="https://support.office.com/article/f8ab5e25-bf3f-4a47-b264-174b1ee925fd?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Find out if you have a license to install Microsoft 365</a>.</p> <p>If you're a student or teacher and your institution didn't give you a license, find out if you're eligible to <a href="https://www.microsoft.com/education/products/office?ocid=cmmd70cv8d0" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Get Microsoft 365 for free</a>.</p> </div> </div> </div> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E6BDBBBDBF-button" aria-controls="ID0E6BDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">I can't sign in with my work or school account</div></button></h4> <div class="ocpebw" id="ID0E6BDBBBDBF-panel" aria-labelledby="ID0E6BDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you're trying to sign in with your work or school account to www.office.com and your sign in is blocked, it likely means your Microsoft 365 administrator set up a security policy that's preventing you from signing in to that location.</p> <p>To install Microsoft 365, try signing in directly to the <a href="https://aka.ms/office-install" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Microsoft 365 Software</a> page instead. Select the language and bit-version you want (PC users can choose between 32-bit and 64-bit), and then click <b class="ocpUI">Install</b>. See Steps 2 and 3 on the <b class="ocpUI">PC</b> or <b class="ocpUI">Mac</b> tabs above to help you with the rest of the install process.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li> <p>If your organization uses Microsoft 365 operated by 21Vianet in China, sign in to the Microsoft 365 Software page at <a href="https://portal.partner.microsoftonline.cn/OLS/MySoftware.aspx" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">https://portal.partner.microsoftonline.cn/OLS/MySoftware.aspx</a>.</p> </li> <li> <p>If your organization uses Microsoft 365 Germany, sign in to the Microsoft 365 Software page at <a href="https://portal.office.de/OLS/MySoftware.aspx" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">https://portal.office.de/OLS/MySoftware.aspx</a>.</p> </li> </ul> </div> <p>If you're still not able to sign in, contact your administrator.</p> </div> </div> </div> <section aria-labelledby="ID0ED4BDBBBDBF" class="ocpSection"> <h4 id="ID0ED4BDBBBDBF" class="">Product key, purchase, and installing older versions of Microsoft 365:</h4> </section> <div class="ocpSection" id="bkmk_needhelpkey" data-bi-id="bkmk_needhelpkey"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E2BDBBBDBF-button" aria-controls="ID0E2BDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Product keys for Microsoft 365</div></button></h4> <div class="ocpebw" id="ID0E2BDBBBDBF-panel" aria-labelledby="ID0E2BDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>Not all versions of Microsoft 365 include a key, but if yours did, you need to redeem it before you can install Microsoft 365. Go to <a href="https://office.com/setup" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">office.com/setup</a> and sign in with an existing Microsoft account or create a new one, then enter your product key. Follow the remaining prompts to finish linking your Microsoft account with this version of Microsoft 365.</p> <p>No product key or not sure if you need one? See <a href="/en-us/office/using-product-keys-with-office-12a5763a-d45c-4685-8c95-a44500213759" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Using product keys with Office</a>.</p> </div> </div> </div> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EZBDBBBDBF-button" aria-controls="ID0EZBDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">How do I buy the latest version of Microsoft 365 or Office?</div></button></h4> <div class="ocpebw" id="ID0EZBDBBBDBF-panel" aria-labelledby="ID0EZBDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>The steps in this topic assume you have Microsoft 365 or Office and you're ready to install or reinstall it. Don't have the latest version yet?</p> <p> <a href="https://www.microsoft.com/microsoft-365/buy/compare-all-microsoft-365-products?ocid=cmmt408m13k" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Buy or try Microsoft 365</a> </p> <p>Learn more about the <a href="https://support.office.com/article/ed447ebf-6060-46f9-9e90-a239bd27eb96?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">differences between Microsoft 365 and non-subscription versions</a>.</p> </div> </div> </div> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EXBDBBBDBF-button" aria-controls="ID0EXBDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">How do I install Office 2019, Office 2016, Office 2013, or Microsoft 365</div></button></h4> <div class="ocpebw" id="ID0EXBDBBBDBF-panel" aria-labelledby="ID0EXBDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p> <b class="ocpLegacyBold">Installation help for older versions of Office: </b> </p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="/en-us/office/download-and-install-or-reinstall-office-2019-office-2016-or-office-2013-7c695b06-6d1a-4917-809c-98ce43f86479" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Office 2019, Office 2016, or Office 2013</a> </p> <meta itemprop="position" content="1"> </li> </ul> </div> </div> </div> <section aria-labelledby="ID0EDVBDBBBDBF" class="ocpSection"> <h4 id="ID0EDVBDBBBDBF" class="">Install questions or errors during install</h4> </section> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ETBDBBBDBF-button" aria-controls="ID0ETBDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">How many computers can I install Microsoft 365 or Office on?</div></button></h4> <div class="ocpebw" id="ID0ETBDBBBDBF-panel" aria-labelledby="ID0ETBDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <div data-bi-view="Grid 1x2" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x2"> <p> <b class="ocpLegacyBold">For Microsoft 365 subscriptions only:</b> You can install Microsoft 365 on all your devices and be signed in to five at the same time. To learn more, see <a href="/en-us/office/how-sign-in-works-in-microsoft-365-1d646e83-1585-4278-8daf-d4a2cc0905e0" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">How sign in works in Microsoft 365</a>.</p> <p>If you have Microsoft 365 Family, you can also <a href="https://support.office.com/article/b389b9ce-3ae3-4a82-9017-39d79972fcba?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">share your Microsoft 365 Family subscription</a> with up to five family members or other people. Each person can install Microsoft 365 on all their devices and be signed in to five at the same time.</p> </div> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x2"> <p> <b class="ocpLegacyBold">For a one-time purchase of Office such as Office Home, Office Home & Business, or Office Professional: </b>You can install these non-subscription versions of Office on only one computer. However, you may transfer Office to another computer that belongs to you if you experience a hardware failure, or you buy a new computer. For more information, see the <a href="https://www.microsoft.com/useterms" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-view="Grid 1x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Microsoft License Terms</a>.</p> </div> </div> </div> </div> </div> </div> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ERBDBBBDBF-button" aria-controls="ID0ERBDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Check you have administrator rights on your computer</div></button></h4> <div class="ocpebw" id="ID0ERBDBBBDBF-panel" aria-labelledby="ID0ERBDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>When installing Office on a PC, you must be an administrator on the PC computer where you want to install Office. If you're not sure, see <a href="https://support.office.com/article/EDC2F78A-E6B7-4041-917B-8136AFB0A654?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Check if you have local admin rights to install Office</a>.</p> </div> </div> </div> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EPBDBBBDBF-button" aria-controls="ID0EPBDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">How do I install stand-alone office apps such as Visio or Project?</div></button></h4> <div class="ocpebw" id="ID0EPBDBBBDBF-panel" aria-labelledby="ID0EPBDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you bought a stand-alone version of an Office app, for example Visio or Word, in most cases you install this app in the same way you install the Microsoft 365 or Office suite, by signing in to <a href="https://www.office.com" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">www.office.com</a> with your Microsoft account, or work or school account and selecting <b class="ocpUI">Install</b> for your stand-alone product.</p> <p>If you have a subscription to <b class="ocpUI">Project Online Professional</b>, <b class="ocpUI">Project Online Premium</b>, or <b class="ocpUI">Visio Pro</b>, see <a href="https://support.office.com/article/7059249b-d9fe-4d61-ab96-5c5bf435f281?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Install Project</a>, or <a href="https://support.office.com/article/Install-Visio-f98f21e3-aa02-4827-9167-ddab5b025710?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Install Visio</a> for the steps to install the apps that are part of those subscriptions.</p> </div> </div> </div> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ENBDBBBDBF-button" aria-controls="ID0ENBDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">How do I install Microsoft 365 or Office apps on my mobile device?</div></button></h4> <div class="ocpebw" id="ID0ENBDBBBDBF-panel" aria-labelledby="ID0ENBDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>The Microsoft 365 or Office apps are available to install on your iPhone, iPad, or Android device. See <a href="https://support.office.com/article/7dabb6cb-0046-40b6-81fe-767e0b1f014f?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Set up Microsoft 365 apps and email on a mobile device</a>.</p> </div> </div> </div> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ELBDBBBDBF-button" aria-controls="ID0ELBDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none"> Microsoft 365 or Office is taking very long to install</div></button></h4> <div class="ocpebw" id="ID0ELBDBBBDBF-panel" aria-labelledby="ID0ELBDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If Microsoft 365 or Office seems to be taking a very long time to install, this may be caused by problems with your internet connection, firewall, or anti-virus software. For possible solutions, see <a href="https://support.office.com/article/0f09f357-3fef-42a6-b8aa-cef4c6c44bdf?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Microsoft 365 or Office is taking long to install</a>.</p> <p> Microsoft 365 can also take long to install because of a slow internet connection. If you don't have a good connection, install Microsoft 365 using the <a href="https://support.office.com/article/f0a85fe7-118f-41cb-a791-d59cef96ad1c?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Use the offline installer</a>.</p> </div> </div> </div> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJBDBBBDBF-button" aria-controls="ID0EJBDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">I received an error during install</div></button></h4> <div class="ocpebw" id="ID0EJBDBBBDBF-panel" aria-labelledby="ID0EJBDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p> <b class="ocpLegacyBold"> Microsoft 365 </b> <b class="ocpUI"> or Office won't install:</b> Your computer must be running a supported operating system to install Microsoft 365 or Office. You can find a list of which systems are supported on the <a href="https://www.microsoft.com/microsoft-365/microsoft-365-and-office-resources?ocid=cmmp54kwmxn" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">system requirements</a> page. For example, your install won't be successful if you're trying to install Microsoft 365 or Office on a computer running Windows Vista or Windows XP operating system. If your computer can't install the full desktop version of Microsoft 365 or Office, try the free <a href="https://www.microsoft.com/microsoft-365/free-office-online-for-the-web?ocid=cmmsv26ibz3" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Microsoft 365 apps</a> from your browser.</p> <p> <b class="ocpLegacyBold">I received an error message:</b> If you got an error message while trying to install Microsoft 365 or Office and it has a <b class="ocpUI">Learn More</b> link, select it to get information for how to troubleshoot that particular error. If there wasn't a link, see <a href="https://support.office.com/article/35ff2def-e0b2-4dac-9784-4cf212c1f6c2?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Troubleshoot installing Microsoft 365 or Office</a>.</p> <p> <b class="ocpLegacyBold">I received an unsupported operating system message:</b> If you got an unsupported operating system error message you may be trying to install Microsoft 365 or Office on an unsupported device such as installing the Mac version of Microsoft 365 Office on a PC or vice versa, or trying to install Microsoft 365 or Office on a Chromebook or other mobile device. See <a href="https://support.office.com/article/98821981-6818-4cd2-aacc-cfcc8345ad4d?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Unsupported operating system error when installing Office</a> or <a href="https://support.office.com/article/7dabb6cb-0046-40b6-81fe-767e0b1f014f?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Set up Office apps and email on a mobile device</a>.</p> </div> </div> </div> <section aria-labelledby="ID0EDHBDBBBDBF" class="ocpSection"> <h4 id="ID0EDHBDBBBDBF" class="">Help with specific applications, and help for Microsoft 365 admins:</h4> </section> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EFBDBBBDBF-button" aria-controls="ID0EFBDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">I've installed Microsoft 365, but I don't see OneNote</div></button></h4> <div class="ocpebw" id="ID0EFBDBBBDBF-panel" aria-labelledby="ID0EFBDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>For information about how to download the desktop version of OneNote 2016 see <a href="/en-us/office/onenote-is-missing-after-installing-office-2019-or-microsoft-365-1844ba87-7248-4bd8-a735-66a52f98e6e5" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">OneNote is missing after installing Office 2019 or Microsoft 365</a>.</p> </div> </div> </div> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EDBDBBBDBF-button" aria-controls="ID0EDBDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none"> Microsoft 365 or Office is installed, but I'm not sure how to do something or want to learn more</div></button></h4> <div class="ocpebw" id="ID0EDBDBBBDBF-panel" aria-labelledby="ID0EDBDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If Microsoft 365 or Office is installed, but you need help with basics, or want to learn how to do a specific task such as print a document, set up an account in Outlook, or use VLOOKUP in Excel, go to the top of this page (if viewing in a web browser) and select <b class="ocpLegacyBold">Products</b>.</p> <p>You can also search for what you're looking for using the <b class="ocpUI">search bar</b> in the upper-right corner.</p> </div> </div> </div> <div class="ocpSection"> <h4 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EBBDBBBDBF-button" aria-controls="ID0EBBDBBBDBF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">I'm an Microsoft 365 admin, how do I assign licenses to users in my organization or buy more licenses?</div></button></h4> <div class="ocpebw" id="ID0EBBDBBBDBF-panel" aria-labelledby="ID0EBBDBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you're the <a href="https://docs.microsoft.com/microsoft-365/admin/add-users/about-admin-roles?view=o365-worldwide" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Microsoft 365 admin</a> of an <a href="/en-us/office/office-for-home-and-office-for-business-plans-28cbc8cf-1332-4f04-9123-9b660abb629e" class="ocpArticleLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Office for business</a> plan, users in your organization can only install Microsoft 365 using the steps in this topic as long as your plan includes the desktop version of Microsoft 365, and you've assigned the user a license and given them permission to install Microsoft 365 (<a href="https://docs.microsoft.com/DeployOffice/manage-software-download-settings-office-365" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Manage software download settings in Microsoft 365</a>).</p> <p>For information about how to assign licenses, see <a href="https://support.office.com/article/997596B5-4173-4627-B915-36ABAC6786DC?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Assign licenses to users in Microsoft 365 for business</a>.</p> <p>If you've run out of licenses and need to purchase more, see <a href="https://support.office.com/article/36081d8d-b3fa-4948-8c34-e217bba825e1?wt.mc_id=SCL_InstallOffice_NeedHelp" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Buy licenses for your Microsoft 365 for business subscription</a>.</p> </div> </div> </div> </section> <section aria-labelledby="ID0EDBBBBDBF" class="ocpSection"> <h3 id="ID0EDBBBBDBF" class="">Contact Microsoft</h3> <p>If you weren't able to resolve your problem, try contacting <a href="https://support.microsoft.com/contactus/" target="_blank" class="ocpExternalLink" data-bi-area="BKMK_SignIntoDownload" data-bi-type="anchor">Microsoft support</a>.</p> </section> </div> </div> </div> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpTip">Tip: </b>If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit <a href="https://go.microsoft.com/fwlink/?linkid=2224585" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Small business help & learning</a>.</p> </div> <p></p> </section><section aria-labelledby="ID0EDD" class="ocpSection"> <h2 id="ID0EDD" class="">Recommended articles</h2> <p> <a href="/en-us/office/download-and-install-or-reinstall-office-2019-office-2016-or-office-2013-7c695b06-6d1a-4917-809c-98ce43f86479" class="ocpArticleLink" data-bi-type="anchor">Download and install or reinstall Office 2019 or Office 2016</a> </p> <p> <a href="/en-us/windows/how-to-use-the-pc-health-check-app-9c8abd9b-03ba-4e67-81ef-36f37caa7844" class="ocpArticleLink" data-bi-type="anchor">How to use the PC Health Check app</a> </p> <p> <a href="/en-us/office/i-forgot-the-account-i-use-with-microsoft-365-eba0b4a2-c0ae-472c-99f6-bc63ee2425a8" class="ocpArticleLink" data-bi-type="anchor">I forgot the account I use with Office</a> </p> <p> <a href="/en-us/office/choose-between-the-64-bit-or-32-bit-version-of-office-2dee7807-8f95-4d0c-b5fe-6c6f49b8d261" class="ocpArticleLink" 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