Satisfaction - Publications - Faculty & Research

<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml" lang="en"> <head runat="server"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <title>Satisfaction - Publications - Faculty & Research - Harvard Business School</title> <link rel="stylesheet" type="text/css" href="https://webassets.hbs.edu/libs/framework/1.0/css/framework-async.min.css?v=1.0"><script>var MTIProjectId='7104cb2a-976d-4c0f-803f-1a83c9190762';</script><script defer type="text/javascript" src="https://webassets.hbs.edu/libs/framework/1.0/js/mtiFontTrackingCode.js"></script><meta name="HBSSearchUrl" content="/faculty/Pages/search.aspx"><meta name="PageBuildDateTime" content="2024-11-27 08:30:33 PM on "><meta name="viewport" content="width=device-width,initial-scale=1"><link rel="icon" href="https://webassets.hbs.edu/sites/home/favicon.ico"> <style> /* styles */ .facetctrl-results .facetctrl-isotope-results .media { margin-bottom: 28px; } #facet-navigation-mobile .facet-container-0 .facet-clear, #facet-navigation .facet-container-0 .facet-clear { padding-top: 0; 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width:100%; z-index: 20000; top:0; } .facetctrl-sticky.active { display:block; } .facetctrl-isotope-element { width: 228px; } .expanded-grid-framework .pattern-framework .facetctrl-isotope-element .tile .icon-play { display: none; } .expanded-grid-framework .pattern-framework .facetctrl-isotope-element .tile .icon-play.icon-play-svg { display: block!important; } .pattern-framework .facet-pattern2 .facet-list { margin-top:15px; } .pattern-framework .facet-pattern2 .facet-list li { padding-bottom:0; margin-bottom:8px; margin-top:8px; } .pattern-framework .facet-pattern2 .facet-list li .facet-link {text-indent:0;margin-left:-21px;margin-bottom:3px} .pattern-framework .facet-pattern2 .facet-list li .facet-link-icon {float:left} .pattern-framework .facet-pattern2 .facet-list li .facet-link-icon .icon-checkbox, .pattern-framework .facet-pattern2 .facet-list li .facet-link-icon .icon-checkbox-checked {position:relative;top:-2px} .pattern-framework .facet-pattern2 .facet-list li .facet-link-label {overflow:hidden} @media screen and (max-width: 650px) { .facetctrl-isotope-element { max-width: 328px; 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} } .facetctrl-isotope-element-span4 { width: 312px; } /*@media screen and (max-width: 920px) { .search1-embedded .vrule3h, .search1-embedded .vrule6h, .search1-embedded .vrule3h {background:none;} }*/ .websearch-input { background-color: rgba(255,255,255,.5) !important; border-color:rgba(255,255,255,.7) !important; box-shadow:none; transition: all .2s linear; } .websearch-input:focus { background-color: rgba(255,255,255,.8) !important; box-shadow: 0 0 5px rgba(255,255,255,.8) !important; } .facetctrl-appended { position:relative; -webkit-animation:slidein .5s; -moz-animation:slidein .5s; -o-animation:slidein .5s; animation:slidein .5s } @-webkit-keyframes slidein{ from{top:-10px;opacity:0} to{top:0px;opacity:1} } @-moz-keyframes slidein{ from{top:-10px;opacity:0} to{top:0px;opacity:1} } @keyframes slidein{ from{top:-10px;opacity:0} to{top:0px;opacity:1} } .facetctrl-fade { transition: opacity .6s; } .facetctrl-loading .facetctrl-fade { opacity: .5; } #search1-app .rendered-visible { visibility:hidden; 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float:left; margin-right: 8px; } .facetctrl-page-list li a { background-color:#ebebeb; padding:3px 6px; text-decoration:none; } .facetctrl-page-list li a:hover { background: black; color:white !important; } #facet-navigation .facet-pattern2 .facet-control h3 { margin: 0; } .color-framework .hbsred-onhover:hover {color: #a41034 !important;} /* This was removed for this page http://authqa.hbswk.hbs.edu/Pages/browse.aspx @media screen and (max-width: 919px) and (min-width: 651px) { #search1-app .tablet-span8 { margin-left: 0; } } */ .icon-svg { background-image: none !important; } /*new for wide grid*/ .facet-search table {width: 100%;} .facet-search table td:last-child {width: 41px;} .expanded-grid-framework .cap { margin-bottom:34px !important;} .expanded-grid-framework .search-right-sidebar .img-container-16x9 img{width:100% !important; height:100% !important;} @media (min-width:920px){ .expanded-grid-framework .facetctrl-ajax-classes>*{margin-left:20px} .expanded-grid-framework .facetctrl-ajax-classes .facetctrl-results .media-list9 div.media div.row div.span7 {margin-right:-20px;} .expanded-grid-framework .facetctrl-ajax-classes>table,.expanded-grid-framework .facetctrl-ajax-classes>.ms-rtestate-field{margin-left:0} .expanded-grid-framework .facetctrl-ajax-classes>table>*,.expanded-grid-framework .facetctrl-ajax-classes>.ms-rtestate-field>*{margin-left:20px} .expanded-grid-framework .facetctrl-ajax-classes *[webpartid]>*,.expanded-grid-framework .facetctrl-ajax-classes .ms-WPBody>*{margin-left:20px} .expanded-grid-framework .facetctrl-ajax-classes *[webpartid]>.hr,.expanded-grid-framework .facetctrl-ajax-classes .ms-WPBody>.hr{margin-left:0} .expanded-grid-framework .facetctrl-ajax-classes .ms-rtestate-read{display:block} .expanded-grid-framework .facetctrl-ajax-classes .hr,.expanded-grid-framework .facetctrl-ajax-classes .hr4{margin-left:0} .expanded-grid-framework .facetctrl-ajax-classes .facetctrl-results .vrule3h { background-position: 281px 0; } .expanded-grid-framework .facetctrl-ajax-classes .facetctrl-results .vrule6h { background-position: 576px 0; } @media screen and (min-width: 920px) and (max-width: 1220px) { .expanded-grid-framework .facetctrl-ajax-classes .facetctrl-results .vrule3h { background-position: 206px 0; } .expanded-grid-framework .facetctrl-ajax-classes .facetctrl-results .vrule6h { background-position: 425px 0; } } } /*Accessibility skip-links*/ .skipto.hideme:focus{ left: 0px; top: 0px; background-color: white; padding: 6px; width: auto; height: auto; position:relative; }</style><script> // scripts /* ---------------------------------------------- * * Facet DateTime * * ---------------------------------------------- */ function FacetDate(args) { this.disabled = false; for (key in args) { this[key] = args[key]; } } FacetDate.prototype.render = function() { var SearchDateRange = "Search Date Range"; var to = "TO"; var h = this.facetCtrl.facetStartHTML(this); var today = new Date(); var facetKey = this.key; var facetState = this.facetCtrl.getState(this.key); var facetData = this.facetCtrl.getData(this.key); var fromdate = this.minDate || (today.getMonth() + 1) + '/' + today.getDate() + '/' + (today.getFullYear() - 3) var fromMinDate = fromdate; var todate = this.maxDate || (today.getMonth() + 1) + '/' + today.getDate() + '/' + today.getFullYear() var maxToDate = todate; if (facetData && facetData.length > 0) { fromdate = facetData[0].breadcrumb.split(' - ')[0] todate = facetData[0].breadcrumb.split(' - ')[1] } if (this.datePicker) { h += '<div>' h += '<div class="datepicker-container-inline"></div>' h += '<div class="shim8"></div>'; h += '</div>'; } else { h += '<div>' h += '<div class="shim12"></div>'; h += '<div class="datepicker-container" style="float:left"><input name="startdate" aria-label="Start Date" type="text" class="field date-range" data-minDate="'+fromMinDate+'" value="'+fromdate +'" placeholder="mm/dd/yyyy" data-mask="date" style="width: 81px;padding-left: 7px;font-size: 12px; padding-right: 0px;" /><a href="#skipStartDate" class="link-skipdates hideme skipto">Skip start date picker</a></div> '; h += '<div class="mu" style="padding:8px 5px;float:left;">' + to + '</div>'; h += '<div class="datepicker-container" style="float:left"><input name="enddate" id="skipStartDate" aria-label="End Date" type="text" class="field date-range" data-maxDate="'+ maxToDate +'" value="'+todate +'" placeholder="mm/dd/yyyy" data-mask="date" style="width: 81px;padding-left: 7px;font-size: 12px; padding-right: 0px;" /><a href="#skipEndDate" class="link-skipdates hideme skipto">Skip end date picker</a></div>'; h += '<div class="clear"></div>'; h += '<div class="shim16"></div> <input id="skipEndDate" type="button" class="btn-submit facetctrl-ajax-date" value="' + SearchDateRange + '" />'; h += '<div class="shim8"></div>'; h += '</div>'; } h += this.facetCtrl.facetEndHTML(this.label,this.key,this.toggleOption); return h; } FacetDate.prototype.disable = function(){ this.disabled = true; } FacetDate.prototype.enable = function(){ this.disabled = false; } /* Test */ FacetDate.prototype.bindEvents = function(){ var self = this; self.facetCtrl.jQuery('.facet-name-'+this.key).find('input.date-range').keypress(function(e) { if(e.which == 13) { self.facetCtrl.jQuery('.facet-name-'+self.key).find(".facetctrl-ajax-date").click() return false; } else { return true; } }); this.facetCtrl.jQuery('.facet-name-'+this.key).on("click","input.facetctrl-ajax-date",function(){ var fromDate = $(this).parent().find("input[name='startdate']").val() != "" ? $(this).parent().find("input[name='startdate']").val() : self.minDate; var toDate = $(this).parent().find("input[name='enddate']").val() != "" ? $(this).parent().find("input[name='enddate']").val() : self.maxDate; if(datevalidation(fromDate,toDate)) { var from = new Date(fromDate); var to = new Date(toDate); var qstr = from.getFullYear() + '-' + (from.getMonth() + 1) + '-' + from.getDate() + 'TO' + to.getFullYear() + '-' + (to.getMonth() + 1) + '-' + to.getDate(); var href = self.facetCtrl.setFilterHref(self.key,qstr); self.facetCtrl.history.pushState(null, null, href); if ($(this).parents('.facetctrl-sticky-target').length) { self.facetCtrl.closeFacets = true; } } }); function datevalidation(objFromDate,objToDate) { var date_regex = /^(0?[1-9]|1[0-2])\/(0?[1-9]|1\d|2\d|3[01])\/(19|20)\d{2}$/ ; if (!date_regex.test(objFromDate) && objFromDate.length) { alert(objFromDate + " is not valid date. Please enter valid date."); return false; } if (!date_regex.test(objToDate) && objToDate.length) { alert(objToDate + " is not valid date. Please enter valid date."); return false; } if (!objFromDate.length && !objToDate.length) { return false; } if (!objFromDate.length || !objToDate.length) { return true; } var FromDate = new Date(objFromDate); var ToDate = new Date(objToDate); var valCurDate = new Date(); valCurDate = valCurDate.getMonth()+1 + "/" + valCurDate.getDate() + "/" + valCurDate.getYear(); var CurDate = new Date(valCurDate); if(FromDate > ToDate) { alert(objFromDate+ " should be less than " + objToDate); return false; } return true; } } /* ---------------------------------------------- * * Facet BreadcrumbOnly * * ---------------------------------------------- */ function FacetBreadcrumbOnly(args) { this.disabled = false; for (key in args) { this[key] = args[key]; } } FacetBreadcrumbOnly.prototype.render = function() { return ''; } FacetBreadcrumbOnly.prototype.disable = function(){ this.disabled = true; } FacetBreadcrumbOnly.prototype.enable = function(){ this.disabled = false; } FacetBreadcrumbOnly.prototype.bindEvents = function(){ } /* ---------------------------------------------- * * Facet Search * * ---------------------------------------------- */ function FacetSearch(args) { this.disabled = false; for (key in args) { this[key] = args[key]; } } FacetSearch.prototype.render = function() { var facetKey = this.key; var facetState = this.facetCtrl.getState(facetKey); var query = ''; for (var key in facetState) { query += key; } var hasQuery = document.location.search != '' if (document.location.search == '?_es=1') hasQuery = false; if (this.searchWithin && hasQuery) query = ''; var label = this.label || "Search"; var h = '<div class="facet-control facet-search facet-name-' + this.key + '"><table><tr>'; var auto = this.autocomplete ? 'facetctrl-autocomplete' : ''; var typeahead = this.typeaheadPrefetch ? ' typeahead-container ' : ''; var typeaheadPrefetch = this.typeaheadPrefetch ? ' data-typeahead-prefetch="'+this.typeaheadPrefetch+'" ' : ''; h += '<td class="'+typeahead+'"'+typeaheadPrefetch+'><input type="text" name="q" autocomplete="on" maxlength="50" placeholder="" aria-label="Search text" style="height:38px" class="field facetctrl-ajax-textq '+auto+'" value="' + decodeURI(query).replace(/"/g,'"') + '" /><div class="facetctrl-autocomplete-container" style="position:absolute"></div></td> '; h += '<td><button type="submit" style="font-size:13px;height:38px" class="btn-submit facetctrl-ajax-search" value="Search" aria-label="Search this page"><span class="icon-search-white"></span></button></td>'; h += '</tr></table>'; if (this.advanced){ h += '<div class="nu" style="margin-bottom:-10px;margin-top:16px"><a href="#" class="facetctrl-adv-search">+ Advanced Search</a></div>' } if (this.searchWithin && hasQuery){ h += '<div role="radiogroup" aria-label="search options">'; if (this.searchWithinNew) { h += '<label class="field-radio nu" style="margin-top:12px;display:block;"><input name="q-option" checked="checked" value="new" type="radio" role="radio"><span class="field-radio-btn" style="margin-right:7px;"></span>New Search</label>' h += '<label class="field-radio nu" style="margin-top:6px;margin-bottom:-8px;display:block;"><input name="q-option" value="within" type="radio" role="radio"><span class="field-radio-btn" style="margin-right:7px;"></span>Search Within Results</label>' } else { h += '<label class="field-radio nu" style="margin-top:12px;display:block;"><input name="q-option" value="within" checked="checked" type="radio" role="radio"><span class="field-radio-btn" style="margin-right:7px;"></span>Search Within Results</label>' h += '<label class="field-radio nu" style="margin-top:6px;margin-bottom:-8px;display:block;"><input name="q-option" value="new" type="radio" role="radio"><span class="field-radio-btn" style="margin-right:7px;"></span>New Search</label>' } h += '</div>'; } h += '</div>' return h; } FacetSearch.prototype.disable = function(){ this.disabled = true; } FacetSearch.prototype.enable = function(){ this.disabled = false; } FacetSearch.prototype.bindEvents = function(){ var self = this; var facetKey = self.key; var $facet = this.facetCtrl.jQuery('.facet-name-'+facetKey); $('.facetctrl-ajax-textq',$facet).keypress(function(e) { if(e.which == 13) { var selectedVal = $facet.find('input.facetctrl-ajax-textq').val(); var href = ''; if ($("input:radio[name='q-option']:checked",$facet).val() == 'within') { href = self.facetCtrl.addFilterHref('q',selectedVal); } else { href = '?q='+encodeURIComponent(selectedVal); } self.facetCtrl.history.pushState(null, null, href); $(this).blur(); return false; } else { return true; } }); $facet.on("click",".facetctrl-adv-search",function(){ $(self.facetCtrl.container).find(".facetctrl-adv-search-container .toggle-button").eq(0).click() return false; }) $facet.on('select','.typeahead-container',function(){ $facet.find(".facetctrl-ajax-search").trigger('click') }) $facet.on("click",".facetctrl-ajax-search",function(){ if ($(this).parents('.facetctrl-sticky-target').length) { self.facetCtrl.closeFacets = true; } var selectedVal = $facet.find('input.facetctrl-ajax-textq').val(); var href = ''; if ($("input:radio[name='q-option']:checked",$facet).val() == 'within') { href = self.facetCtrl.addFilterHref('q',selectedVal); } else { href = '?q='+encodeURIComponent(selectedVal) } if (self.facetCtrl.ajax) { self.facetCtrl.history.pushState(null, null, document.location.pathname + href); } else { document.location.href = href; } return false; }); } /* ---------------------------------------------- * * Subsets List * * ---------------------------------------------- */ function SubsetsList(args) { this.disabled = false; this.moreExpanded = false; for (key in args) { this[key] = args[key]; } } SubsetsList.prototype.render = function() { return 'works'; } SubsetsList.prototype.bindEvents = function(){ } /* ---------------------------------------------- * * Facet List * * ---------------------------------------------- */ function FacetList(args) { this.disabled = false; this.moreExpanded = false; for (key in args) { this[key] = args[key]; } } FacetList.prototype.render = function(args) { var args = args || {}; var facetData = this.facetCtrl.getData(this.key); var facetState = this.facetCtrl.getState(this.key); this.facetState = this.facetCtrl.getState(this.key); if (facetData.length == 0 && !this.deferLoad) return ''; var h = this.facetCtrl.facetStartHTML(this); if (args.simple) h = ''; var tree = this.makeDataTree(facetState,facetData); if (facetData.length > 0) { h += this.recursiveRender(0,facetState,facetData,tree,undefined,args); } if (!args.simple) { h += this.facetCtrl.facetEndHTML(this.label,this.key,this.toggleOption); } return h; } FacetList.prototype.makeDataTree = function(facetState,facetData) { var tree = {}; tree[undefined] = {}; tree[undefined].children = []; tree[undefined].seenChildren = {}; for (var i = 0; i < facetData.length; i++) { var v = facetData[i]; v.param = v.param || v.id; if (this.labelfn) {v.label = this.labelfn(v.label,v,0)} var termID = v.id; var termParent = v.parentID || undefined; if (!tree[termParent]) { tree[termParent] = {}; tree[termParent].children = []; tree[termParent].seenChildren = {}; } if (!tree[termID]) { tree[termID] = {}; tree[termID].children = []; tree[termID].seenChildren = {}; } if (!tree[termParent].seenChildren[termID]) { tree[termParent].seenChildren[termID] = 1; tree[termParent].children.push(termID); if (facetState[v.param]) { tree[termID].checked = true; } tree[termID].node = v; } } // mark checks on parent terms for (var j = 0;j<4;j++) { for (var i in tree) { if (!tree[i].node || !tree[i].node.parentID) continue; var parent = tree[i].node.parentID; if (tree[i].checked || tree[i].softchecked) { tree[parent].softchecked = true; } } } // if I am checked, add to my parent checked count for (var i in tree) { if (tree[i].checked) { var parent = tree[i].node.parentID; if (parent) { tree[parent].checkedChildren = tree[parent].checkedChildren ? (tree[parent].checkedChildren + 1) : 1; } } } return tree; } FacetList.prototype.renderAllButton = function(facetState,facetData) { var h = ''; if (this.displayAllButton) { var label = this.allLabel || "All"; if (!this.facetCtrl.jQuery.isEmptyObject(facetState)) { var href = this.facetCtrl.removeFilterHref(this.key); h += '<li class="facetlist-all"><a class="ink mu facetctrl-ajax-link facet-link" href="'+href+'"><div class="facet-link-icon">'+this.facetCtrl.getIcon('checkbox',label)+'</div><div class="facet-link-label">'+label+'</div></a></li>'; } else { h += '<li class="facetlist-all"><span class="ink mu inactive facet-link"><div class="facet-link-icon">'+this.facetCtrl.getIcon('checkbox-checked',label)+'</div><div class="facet-link-label">'+label+'</div></span></li>'; } } return h; } FacetList.prototype.disable = function(){ this.disabled = true; } FacetList.prototype.enable = function(){ this.disabled = false; } FacetList.prototype.bindEvents = function(){ var self = this; // change the icon if (this.facetCtrl.ajax) { this.facetCtrl.jQuery('.facet-name-'+this.key).on("icontoggle","a.facetctrl-ajax-link",function(){ if (self.facetCtrl.isLoading()) { return false; } if ($(this).parent().hasClass('facetlist-all')) return; var link = $(this); link.removeClass('checked'); $("span",this).each(function(){ if ($(this).hasClass('icon-checkbox-checked')) { $(this).replaceWith(self.facetCtrl.getIcon('checkbox','')) link.addClass('checked'); } else if ($(this).hasClass('icon-checkbox')) { $(this).replaceWith(self.facetCtrl.getIcon('checkbox-checked','')) link.addClass('checked'); } }); }); } this.facetCtrl.jQuery('.facet-name-'+this.key).on("click",".default-more a",function(){ $(this).parent().hide(); var $hidden = $(this).parent().parent().find('li:hidden') $hidden.show(); $hidden.eq(0).find('a').focus(); self.moreExpanded = true; return false; }) this.facetCtrl.jQuery('.facet-name-'+this.key).on("click",".az-more a",function(){ var h = ''; h += '<div id="az-results">Loading</div>' window.dlg = new framework.Dialog({ body: h, animation: 'slidedown', title: self.label, width: '905px' }); window.dlg.open(); framework.progress.start(); $.ajax({ url: '?' + document.location.search.replace('?','') + '&_autocomplete=1&step=9999&facet='+self.key, dataType: 'json', contentType: 'application/json; charset=utf-8', success: function(data, status, resp) { var h = '<div class="facet-pattern2 nu"><ul class="facet-list" style="padding:0;float:left;">'; data = data.sort(function(a,b){ if (a.t < b.t) return -1; return 1; }) var checked = {}; for (var j = 0;j<self.facetCtrl.parsedFacetState.length;j++) { var d = self.facetCtrl.parsedFacetState[j]; var facetKey = d[0]; var facetValue = d[1]; if (facetKey == self.key) { checked[facetValue] = 1; } } var num = 0; for (var i = 0;i<data.length;i++){ var d = data[i]; if (checked[d.t]) { var href = self.facetCtrl.removeFilterHref(self.key,d.t); h += '<li style="float:left;width:30%;margin-left:24px;box-sizing:border-box;"><a href="'+href+'" class="facetctrl-ajax-link ink add-val">' + this.facetCtrl.getIcon('checkbox-checked','') + d.t + ' ('+d.c+')</a></li>' } else { var href = self.facetCtrl.addFilterHref(self.key,d.t); h += '<li style="float:left;width:30%;margin-left:24px;box-sizing:border-box;"><a href="'+href+'" class="facetctrl-ajax-link ink add-val">' + this.facetCtrl.getIcon('checkbox','') + d.t + ' ('+d.c+')</a></li>' } } h += '</ul></div><div class="clear"></div><br/>'; $("#az-results").html(h); framework.progress.done(); } }); return false; }) this.facetCtrl.jQuery('.facet-name-'+this.key).on("click","input.facetctrl-ajax-date",function(){ var fromDate = $(this).parent().find("input[name='startdate']").val(); var toDate = $(this).parent().find("input[name='enddate']").val(); if (fromDate && toDate) { var from = new Date(fromDate); var to = new Date(toDate); var qstr = from.getFullYear() + '-' + (from.getMonth() + 1) + '-' + from.getDate() + 'TO' + to.getFullYear() + '-' + (to.getMonth() + 1) + '-' + to.getDate(); var href = self.facetCtrl.setFilterHref(self.key,qstr); self.facetCtrl.history.pushState(null, null, href); } }); } FacetList.prototype.recursiveRender = function(depth,facetState,facetData,tree,parent,args){ var h = ''; var self = this; var children = tree[parent].children; var displayZeros = (typeof this.displayZeros != 'undefined') ? this.displayZeros : true; if (!parent) { if (self.singleSelect) { h += '<ul class="facet-nav facet-radio-buttons">'; } else { h += '<ul class="facet-list">'; } h += this.renderAllButton(facetState,facetData); } else { h += '<ul>' if (typeof this.facetHeaders === 'function') h += this.facetHeaders(depth); } if (this.sortfn){ children.sort(function(a,b){ var nodea = tree[a].node; var nodeb = tree[b].node; return self.sortfn(nodea,nodeb); }); } else if (this.sort == 'Alpha') children.sort(function(a,b){ // if it is a set of numbers, then sort naturally, else sort alphabetically var nodea = tree[a].node.label.toLowerCase(); var nodeb = tree[b].node.label.toLowerCase(); var ai = parseInt(nodea); var bi = parseInt(nodeb); if (isNaN(ai) || isNaN(bi)) { if(nodea < nodeb) return -1; if(nodea > nodeb) return 1; return 0; } else { if(ai < bi) return -1; if(ai > bi) return 1; return 0; } }) var hasCheckedChild = false; for (var i = 0; i < children.length; i++) { var childID = children[i]; if (tree[childID].checked == true || tree[childID].softchecked == true) { hasCheckedChild = true; } } var hasMore = false; var childrenCount = 0; for (var i = 0; i < children.length; i++) { var childID = children[i]; if (!childID) continue; var node = tree[childID].node; var safeId = this.key + childID.replace('"','\"'); var liStyle = ' data-term-id="'+safeId+'" data-term-count="'+node.count+'"'; if (!args.simple && this.moreLimit && childrenCount > (this.moreLimit - 1) && !tree[childID].checked && depth == 0 && !self.moreExpanded && (this.moreStyle != 'Default' || !hasCheckedChild)) { liStyle += ' style="display:none"'; hasMore = true; } if ((node.count > 0 && !displayZeros) || displayZeros) childrenCount += 1; // single select if (node['class'] == 'custom-date') { var fromval = ''; var toval = ''; for (var key in this.facetState) { if (key.indexOf('TO') > -1) { var from = new Date(key.split('TO')[0]); var to = new Date(key.split('TO')[1]); fromval = (from.getMonth() + 1) + '/' + from.getDate() + '/' + from.getFullYear() + '' + (from.getMonth() + 1) + '-' + from.getDate() toval = (to.getMonth() + 1) + '/' + to.getDate() + '/' + to.getFullYear() + '' + (to.getMonth() + 1) + '-' + to.getDate() // + 'TO' + to.getFullYear() + '-' + (to.getMonth() + 1) + '-' + to.getDate(); } } h += '<li class="toggle-container"><a href="#" class="toggle-button ink">'+node.label + '</a>'; h += '<div class="toggle-show">' h += '<div class="shim12"></div>'; //h += '<input name="startdate" type="text" class="field" data-mask="date" placeholder="mm/dd/yyyy" value="'+fromval+'" style="width: 84px;padding-left: 7px;font-size: 13px; padding-right: 0px;" /> '; //h += '<span class="mu" style="padding-left:2px;padding-right:5px;">TO</span>' //h += '<input name="enddate" type="text" class="field" data-mask="date" placeholder="mm/dd/yyyy" value="'+toval+'"style="width: 84px;padding-left: 7px;font-size: 13px; padding-right: 0px;" />'; h += '<div class="datepicker-container" style="float:left"><input name="startdate" type="text" class="field date-range" value="'+fromval +'" placeholder="mm/dd/yyyy" data-mask="date" style="width: 81px;padding-left: 7px;font-size: 12px; padding-right: 0px;" aria-label="Start Date" /></div> '; h += '<div class="mu" style="padding:8px 5px;float:left;">TO</div>'; h += '<div class="datepicker-container" style="float:left"><input name="enddate" type="text" class="field date-range" value="'+toval +'" placeholder="mm/dd/yyyy" data-mask="date" style="width: 81px;padding-left: 7px;font-size: 12px; padding-right: 0px;" aria-label="End Date" /></div>'; h += '<div class="clear"></div>'; h += '<div class="shim16"></div>'; h += '<input type="button" class="btn-submit facetctrl-ajax-date" value="Search Date Range" />'; h += '<div class="shim8"></div>'; h += '</div></li>'; } else if (self.singleSelect && (node.count > 0 || self.alwaysActive)) { var facetHref = this.facetCtrl.removeFilterHref(this.key); facetHref = this.facetCtrl.addFilterHref(this.key,node.param,facetHref); var color = tree[childID].checked == true ? 'mu ink' : 'ink' h += '<li'+liStyle+'><a href="'+facetHref+'" class="'+color+' facetctrl-ajax-link">'+node.label; if (this.displayCounts) h += this.facetCtrl.formatCount(node); h += '</a>'; if (tree[childID].checked || tree[childID].softchecked == true) { h += this.recursiveRender(depth+1,facetState,facetData,tree,node.id,args); } h += '</li>'; // disabled single select } else if (self.singleSelect) { var facetHref = this.facetCtrl.removeFilterHref(this.key); facetHref = this.facetCtrl.addFilterHref(this.key,node.param,facetHref); var color = tree[childID].checked == true ? 'ink' : 'ink' h += '<li'+liStyle+' class="facet-disabled"><a href="'+facetHref+'" class="'+color+' facetctrl-ajax-link">'+node.label; if (this.displayCounts) h += this.facetCtrl.formatCount(node); h += '</a>'; h += '</li>'; } else if ((tree[childID].checked == true && node.count > 0) || (tree[childID].checked == true && node.count == 0 && displayZeros)) { var facetHref = this.facetCtrl.removeFilterHref(this.key,node.param); facetHref = this.removeChildLinks(node.id,facetHref,facetData); // if there is a parent, and no siblings are selected if (node.termParent) { facetHref = this.facetCtrl.addFilterHref(this.key,node.termParent,facetHref); } if (this.href) facetHref = this.href(facetHref); h += '<li'+liStyle+'><a class="ink nu facetctrl-ajax-link checked facet-link" href="'+facetHref+'" rel="nofollow"><div class="facet-link-icon">'+this.facetCtrl.getIcon('checkbox-checked', node.label)+'</div><div class="facet-link-label">'+node.label; if (this.displayCounts) h += this.facetCtrl.formatCount(node); h += '</div></a>'; h += this.recursiveRender(depth+1,facetState,facetData,tree,node.id,args); h += '</li>'; } else if (tree[childID].softchecked == true) { // parent of checked elements var facetHref = this.facetCtrl.addFilterHref(this.key,node.param); facetHref = this.removeChildLinks(node.id,facetHref,facetData); if (this.href) facetHref = this.href(facetHref); h += '<li'+liStyle+'><a class="ink nu facetctrl-ajax-link softchecked facet-link" href="'+facetHref+'" rel="nofollow"><div class="facet-link-icon">'+this.facetCtrl.getIcon('checkbox', node.label)+'</div><div class="facet-link-label">'+node.label; if (this.displayCounts) h += this.facetCtrl.formatCount(node); h += '</div></a>'; h += this.recursiveRender(depth+1,facetState,facetData,tree,node.id,args); h += '</li>'; } else if (node.count == 0 && displayZeros) { // disabled h += '<li'+liStyle+' class="facet-disabled"><a class="ink nu facet-link" href="#"><div class="facet-link-icon">'+this.facetCtrl.getIcon('checkbox', node.label)+'</div><div class="facet-link-label">'+node.label; if (this.displayCounts) h += this.facetCtrl.formatCount(node); h += '</div></a>'; h += '</li>'; } else if (node.count > 0 || (node.count == 0 && displayZeros)) { // a normal link var facetHref = this.facetCtrl.addFilterHref(this.key,node.param); if (this.multiple == false) facetHref = this.facetCtrl.setFilterHref(this.key,node.param); facetHref = this.removeParentLinks(node.parentID,facetHref,facetData); if (this.href) facetHref = this.href(facetHref); h += '<li'+liStyle+'><a class="ink nu facetctrl-ajax-link facet-link" href="'+facetHref+'" rel="nofollow"><div class="facet-link-icon">'+this.facetCtrl.getIcon('checkbox', node.label)+'</div><div class="facet-link-label">'+node.label; if (this.displayCounts) h += this.facetCtrl.formatCount(node); h += '</div></a>'; h += '</li>'; } } if (h == '<ul>') return ''; if (this.links && this.links.length > 0) { for (var i = 0;i<this.links.length;i++) { var html = this.links[i]; h += '<li class="text-link"><a href="'; h += html.link + '" class="' h += html.class + '">'; h += html.text + '</a></li>'; } } h += '</ul>'; if (this.addValue) { h += '<div style="margin: 3px 0 0 1px;" class="toggle-container"><a href="#" class="ash toggle-button toggle-hide">+ Add</a><input type="text" class="toggle-show toggle-focus facetctrl-autocomplete" data-facet="'+this.key+'"/><div class="facetctrl-autocomplete-container facetctrl-autocomplete-small" style="position:absolute"></div></div>'; } if (hasMore && this.moreStyle == 'Default') { h += '<div class="more default-more" style="margin: 8px 0 8px"><span class="txt-arrow" aria-hidden="true">→</span> <a href="#" role="button" title="Load More '+this.label+' Filters">'+ (this.moreText || 'More') +'</a></div>'; } if (hasMore && this.moreStyle == 'AZList') { h += '<div class="more az-more" style="margin: 8px 0 8px"><span class="txt-arrow" aria-hidden="true">→</span> <a href="#" role="button" title="Load More '+this.label+' Filters">'+ (this.moreText || 'More') +'</a></div>'; } return h; } FacetList.prototype.removeChildLinks = function(parentTermID,href,facetData){ for (var i = 0; i < facetData.length; i++) { var v = facetData[i]; var termID = v.id; var termParent = v.parentID; if (termParent == parentTermID) { href = this.facetCtrl.removeFilterHref(this.key,v.param || v.id,href); href = this.removeChildLinks(termID,href,facetData); } } return href; } FacetList.prototype.removeParentLinks = function(parentTermID,href,facetData){ if (!parentTermID) return href; href = this.facetCtrl.removeFilterHref(this.key,parentTermID,href); return href; } /* ---------------------------------------------- * * Facet AZList * * ---------------------------------------------- */ function FacetAZList(args) { for (key in args) { this[key] = args[key]; } } FacetAZList.prototype.render = function() { var h = this.facetCtrl.facetStartHTML(this); var facetKey = this.key; if (this.facetCtrl.getData(this.key).length > 0) { h += '<div class="az-list" role="group" aria-label="Filter by first letter for ' + this.label+ '">'; var letters = "A B C D E F G H I J K L M N O P Q R S T U V W X Y Z".split(' '); for (var i = 0; i < letters.length; i++) { var l = letters[i]; if (this.hasAZListResults(l)) { h += '<a href="#" role="button" aria-label="Letter '+l+' - Filter for ' + this.label + '" class="letter" data-letter="'+l+'" data-facet="'+facetKey+'">'+l+'</a>'; } else { h += '<a class="disabled" role="button" aria-label="Letter '+l+' - Filter for ' + this.label + '" data-letter="'+l+'" data-facet="'+facetKey+'">'+l+'</a>'; } } h += '</div>'; h += '<div class="clear"></div>' h += '<div class="az-results"></div>'; h += this.facetCtrl.facetEndHTML(this.label,this.key,this.toggleOption); return h; } return ''; } FacetAZList.prototype.hasAZListResults = function(letter) { var facetData = this.facetCtrl.getData(this.key); var displayZeros = (typeof this.displayZeros != 'undefined') ? this.displayZeros : false; for (var i = 0; i < facetData.length; i++) { var v = facetData[i]; if (v.label.toLowerCase().indexOf(letter.toLowerCase()) == 0 && (v.count > 0 || displayZeros)) { return true; } } return false; } FacetAZList.prototype.renderAZListResults = function(letter) { var container = this.facetCtrl.jQuery('.facet-name-'+this.key).find('.az-results'); var h = ''; var facetData = this.facetCtrl.getData(this.key); facetData = facetData.sort(function(a,b){ if (a.label < b.label) return -1; return 1; }) var facetState = this.facetCtrl.getState(this.key); var displayZeros = (typeof this.displayZeros != 'undefined') ? this.displayZeros : false; h += '<br/><ul class="unbulleted">'; for (var i = 0; i < facetData.length; i++) { var v = facetData[i]; var termLabel = v.label; var termID = v.id; var count = ''; if (this.displayCounts) count += this.facetCtrl.formatCount(v); if (termLabel.toLowerCase().indexOf(letter.toLowerCase()) == 0) { if (facetState[termID] == true && v.count > 0) { var href = this.facetCtrl.removeFilterHref(this.key,termID); h += '<li><a class="nu ash facetctrl-ajax-link" href="'+href+'" rel="nofollow" role="button">'+termLabel+count+'</a></li>'; } else if (facetState[termID] == true && displayZeros) { var href = this.facetCtrl.removeFilterHref(this.key,termID); h += '<li class="facet-disabled">'+termLabel+count+'</li>'; } else if (v.count > 0) { var href = this.facetCtrl.addFilterHref(this.key,termID); h += '<li><a class="nu ink facetctrl-ajax-link" href="'+href+'" rel="nofollow" role="button">'+termLabel+count+'</a></li>'; } else if (displayZeros) { var href = this.facetCtrl.addFilterHref(this.key,termID); h += '<li class="facet-disabled">'+termLabel+'</li>'; } } } h += '</ul>' container.html(h); } FacetAZList.prototype.bindEvents = function(){ var self = this; this.facetCtrl.jQuery('.facet-name-'+this.key).on("click","a.letter",function(){ $(this).parent().find(".active").removeClass("active"); $(this).addClass("active"); self.renderAZListResults($(this).data('letter')); return false; }); var facetData = this.facetCtrl.getData(this.key); var facetState = this.facetCtrl.getState(this.key); if (facetState) { for (var key in facetState) { for (var i = 0; i < facetData.length; i++) { var v = facetData[i]; var termLabel = v.label; var termID = v.id; var letter = termLabel.toUpperCase().substring(0,1); if (termID == key) { this.facetCtrl.jQuery('.facet-name-'+this.key).find("a.letter[data-letter='"+letter+"']").click();; } } } } } /* ---------------------------------------------- * * Facet Select * * ---------------------------------------------- */ function FacetSelect(args) { this.disabled = false; for (key in args) { this[key] = args[key]; } } FacetSelect.prototype.render = function() { var h = this.facetCtrl.facetStartHTML(this); var id = this.facetCtrl.newGuid() h += '<div class="row"><div class="span1 mu" style="margin-top:5px;margin-bottom:5px;"><label for="'+id+'">' + this.selectLabel + "</label></div><div class='span2'>" h += '<div class="field-select2 nu field-select2-mini">'; h += '<select id="'+id+'">'; var facetState = this.facetCtrl.getState(this.key); for (var i = 0;i<this.options.length;i++) { var termID = this.options[i][1]; var termLabel = this.options[i][0]; if (facetState[termID] == true ) { h += '<option value="'+termID+'" selected="selected">'+termLabel+'</option>'; } else { h += '<option value="'+termID+'">'+termLabel+'</option>'; } } h += '</select></div></div></div>'; h += this.facetCtrl.facetEndHTML(this.label,this.key,this.toggleOption); return h; } FacetSelect.prototype.bindEvents = function(){ var self = this; this.facetCtrl.jQuery('.facet-name-'+this.key+'').on("change","select",function(){ var selectedVal = $('option:selected',this).attr('value'); var href = self.facetCtrl.setFilterHref(self.key,selectedVal); if (self.facetCtrl.ajax) { self.facetCtrl.history.pushState(null, null, href); } else { document.location.href = href; } return true; }); } FacetSelect.prototype.disable = function(){ this.disabled = true; } FacetSelect.prototype.enable = function(){ this.disabled = false; } /* ---------------------------------------------- * * Facet Boolean * * ---------------------------------------------- */ function FacetBoolean(args) { for (key in args) { this[key] = args[key]; } } FacetBoolean.prototype.render = function() { var h = this.facetCtrl.facetStartHTML(this); h += '<div class="nu">'; for (var i = 0;i<this.options.length;i++) { var termID = this.options[i][1]; var termLabel = this.options[i][0]; h += ' <input type="checkbox" name="'; h += this.groupName + '" value="' + termID + '"></input>'; h += ' ' + termLabel + '<br/>'; } h += '</div>'; h += this.facetCtrl.facetEndHTML(this.label,this.key,this.toggleOption); return h; } FacetBoolean.prototype.bindEvents = function(){} /* ---------------------------------------------- * * Facet Clear * * ---------------------------------------------- */ function FacetClear(args) { for (key in args) { this[key] = args[key]; } } FacetClear.prototype.render = function() { var canClear = false; var href = this.facetCtrl.getFilterHref(); for (var i = 0;i<this.facetCtrl.parsedFacetState.length;i++) { var d = this.facetCtrl.parsedFacetState[i]; var facetKey = d[0]; var facetVal = d[1]; if(this.facetCtrl.isFacet(facetKey)){ href = this.facetCtrl.removeFilterHref(facetKey,facetVal,href); canClear = true; } } if (canClear) { return '<div class="facet-control facet-clear"><a href="'+href+'" class="btn-submit facetctrl-ajax-link facet-clear-all facetctrl-event-clear">Clear All Selections</a></div>'; } else { return ''; } } FacetClear.prototype.bindEvents = function(){} /* ---------------------------------------------- * * Facet HTML * * ---------------------------------------------- */ function FacetHTML(args) { for (key in args) { this[key] = args[key]; } } FacetHTML.prototype.render = function() { return this.html; } FacetHTML.prototype.bindEvents = function(){} /* ---------------------------------------------- * * Facet Group * * ---------------------------------------------- */ function FacetGroup(args) { for (key in args) { this[key] = args[key]; } this.children = []; } FacetGroup.prototype.append = function(facet){ this.children.push(facet); } FacetGroup.prototype.getFacets = function(){ var k = [] for (var i = 0; i < this.children.length; i++ ) { k.push(this.children[i]) } return k; } FacetGroup.prototype.render = function(){ var h = ""; if (this.label) h += this.facetCtrl.facetStartHTML(this); h += '<div class="facet-group">'; var lastType = ''; for (var i = 0; i < this.children.length; i++ ) { var fhtml = this.children[i].render(); lastType = this.children[i].constructor.name if (fhtml) { h += '<div class="facet-container-'+ ( this.children[i].key || i ) +'">'; h += '<div class="hr3"></div>' h += fhtml; h += '</div>'; } } if (lastType != 'FacetHTML') { h += '<div class="hr3 facet-last-hr"></div>' } h += '</div>'; if (this.label) h += this.facetCtrl.facetEndHTML(this.label,this.key,this.toggleOption); return h; } FacetGroup.prototype.bindEvents = function(){ for (var i = 0; i < this.children.length; i++ ) { this.children[i].bindEvents(); } $(".toggle-container",this.facetCtrl.container).each(function(){ var $c = $(this); if ($(this).hasClass('analytics-bound')) return; $(this).addClass('analytics-bound'); $('> div > .kappa-uc > .toggle-button',$c).on('click',function(){ var id = $c.attr('id'); if (!id) return; if ($(this).find('.icon-plusbox').length == 0) { if (window.analytics) analytics.event(id.toLowerCase()+'-closed') } else { if (window.analytics) analytics.event(id.toLowerCase()+'-opened') } return true; }) }) } /* ---------------------------------------------- * * Facet Controller * * ---------------------------------------------- */ function FacetController(args) { for (key in args) { this[key] = args[key]; } this.ajaxCache = {}; this.ajaxEventsBound = false; this.ajaxConnectionActive = false; this.jQuery = FacetController.libs.jQuery; this.history = FacetController.libs.History; this.imagesLoaded = FacetController.libs.ImagesLoaded; this.facets = []; this.language = 'en'; if (document.location.href.indexOf('/cn/') > -1) { this.language = 'cn'; } } FacetController.prototype.bindEvents = function(){ if (this.group) this.group.bindEvents(); if (this.groupMobile) { this.groupMobile.bindEvents(); } if (this.ajax && this.history && this.ajaxEventsBound == false) { this.bindAjaxEvents(); } this.autocompleteEvents(); // add accessibility tags $(".facetctrl-ajax-html,.facetctrl-results").attr('aria-live','polite') } FacetController.prototype.newGuid = function() { return 'Axxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx'.replace(/[xy]/g, function(c) { var r = Math.random() * 16 | 0, v = c == 'x' ? r : (r & 0x3 | 0x8); return v.toString(16); }).toUpperCase(); } FacetController.prototype.autocompleteEvents = function(){ if(typeof $(".facetctrl-autocomplete").autocomplete == 'function' && $(".facetctrl-autocomplete").not('.autocomplete-installed').length > 0){ $.ui.autocomplete.prototype._renderItem = function( ul, item) { var t = item.label; var parts = this.term.split(' '); for (var i = 0;i<parts.length;i++) { if (parts[i]) { var re = new RegExp(parts[i], "ig"); t = t.replace(re,'<b>' + parts[i] + "</b>"); } } t = t.replace(/<<b>b<\/b>>/g,'<b>'); t = t.replace(/<\/<b>b<\/b>>/g,'</b>'); if (t.indexOf('<b>') == -1 && item.highlight) t = item.highlight if (item.collection) t = t + ' <b class="sub">in ' + item.collection + '</b>'; return $( "<li></li>" ) .data( "item.autocomplete", item ) .append( "<a>" + t + "</a>" ) .appendTo( ul ); }; $(".facetctrl-autocomplete").each(function(){ var container = $(this).parent().find('.facetctrl-autocomplete-container'); $(this).autocomplete({ source: function(request,response) { var facet = $(this.element).data('facet'); var extra = ''; if (facet) { extra = facet = '&facet='+facet} $.ajax({ url: '?' + document.location.search.replace('?','') + '&_autocomplete=1&step=6&_q='+encodeURIComponent(request.term) + extra, //url: '?_autocomplete=1&q='+encodeURIComponent(request.term) + extra, dataType: 'json', contentType: 'application/json; charset=utf-8', success: function(data, status, resp) { var r = []; r = $.map(data,function(item,index){ var t = item.t; var v = item.t; if (t.indexOf('|l=') > -1) { v = t.split('|t=')[1].split('|')[0]; t = t.split('|l=')[1].split('|')[0]; } return { label: t, highlight: item.highlight, value: v } }) response(r); } }); }, minLength: self.minLength ? self.minLength : 1, delay: self.delay ? self.delay : 0, select: function( event, ui ) { var href = ''; var facet = $(this).data('facet'); if (facet) { href = self.facetCtrl.addFilterHref(facet || 'q',ui.item.value); } else { href = self.facetCtrl.setFilterHref(facet || 'q',ui.item.value); } if (self.facetCtrl.ajax) { self.facetCtrl.history.pushState(null, null, href); } else { document.location.href = href; } }, appendTo: container }) $(this).addClass('autocomplete-installed'); }) } } FacetController.prototype.bindAjaxEvents = function(){ var self = this; self.ajaxEventsBound = true; try { // course schedule viewer iframe doesn't like this this.state = this.history.getState(); } catch (error) { } $(window).unbind('.search1'); this.history.Adapter.bind(window,'statechange.search1',function(){ if (window.analytics) analytics.pageView(document.location.href); self.updateState(); }); $(this.container).on('reload',function(){ self.updateState({force:true}); }) window.wcmReload = function(){ self.updateState({force:true, timeout:30000}); } $(this.container).on("click",".facetctrl-ajax-link",function(e){ // nasty history.js bug https://github.com/balupton/history.js/pull/64 // use this version instead https://github.com/andreasbernhard/history.js if (self.isLoading()) { return false; } $(this).trigger('icontoggle') if ($(this).parents('.facetctrl-sticky-target').length) { self.facetCtrl.closeFacets = true; // looks like a bug } if (window.analytics) { if ($(this).hasClass('facetctrl-event-clear')) analytics.event("clear-search") } if ($(this).hasClass('facetctrl-scroll-top')) { if (document.getElementById('s4-workspace')) { $('#s4-workspace,html,body').animate({scrollTop: 0}, 0,'swing',function(){ }); } else { $('html,body').animate({scrollTop: 0}, 0,'swing',function(){ }); } } var href = this.href; /*if (href.indexOf('page=') > -1){ href += '&_ajax_pagination=1' }*/ if (!e.screenX) { // keyboard click self.saveFocus($(this).parent().data('term-id')); } self.history.pushState(null, null, href); return false; }) $(this.container).on("click","a.facetctrl-ajax-nextpage",function(){ // load more results, but don't change the facets or the URL if (window.analytics) analytics.event("show-more") if (self.isLoading()) { return false; } var href = this.href; self.nextPage(href); return false; }) $(this.container).on("click","a.facetctrl-ajax-pages",function(){ // load more results, but don't change the facets if (self.isLoading()) { return false; } var href = this.href; self.nextPage(href); return false; }) function inputchange(el){ var name = $(el).attr('name'); var val = $(el).val(); var oldval = framework.URI().search(true)[name]; var oldhref = self.getFilterHref(); var href = self.setFilterHref(name,val); if (oldhref != href && val != oldval) { self.history.pushState(null, null, href); } } $(this.container).on("blur update",".facetctrl-ajax-input",function(){ inputchange(this); }); $(this.container).on("focus",".facetctrl-ajax-input",function(){ $(this).unbind('keypress.facetctrl'); $(this).bind('keypress.facetctrl',function(e){ if (e.which == 13) { inputchange(this); $(this).trigger('enter'); return false; } }) }); /* $(this.container).on("keydown",".facetctrl-ajax-input",function(e){ if(e.which == 13) { alert('inputchange'); //inputchange(this); e.preventDefault(); return false; } else { return true; } return false; }); */ $(this.container).on("change",".facetctrl-radio-grp input",function(){ var name = $(this).attr('name'); var val = $(this).val(); var href = self.setFilterHref(name,val); self.history.pushState(null, null, href); }) $(this.container).on("closed",".facetctrl-ajax-facet",function(){ $(".facetctrl-ajax-facet-target",this).html(''); }) function drawFacet(thisInput,refresh) { var facet = $(thisInput).data('facet'); if (!refresh) { $(".facetctrl-ajax-facet-target",thisInput).html('Loading...'); } $(".facetctrl-ajax-facet-target",thisInput).addClass('facetctrl-loading'); var url = framework.URI().setQuery({"_autocomplete":1,"step":"9999","facet":facet}).removeQuery("debug").search() $.ajax({ url: url, dataType: 'json', contentType: 'application/json; charset=utf-8', success: function(data, status, resp) { var checked = {}; for (var j = 0;j<self.parsedFacetState.length;j++) { var d = self.parsedFacetState[j]; var facetKey = d[0]; var facetValue = d[1]; if (facetKey == facet) { checked[facetValue] = 1 } } var html = ['<ul class="facet-list nu filtering-list facetctrl-fade">'] var hasResults = false; if ($(thisInput).data('facet-sort').indexOf('alpha') != -1) { data = data.sort(function(a,b){ if (a.t > b.t) return 1; if (a.t < b.t) return -1; return 0; }) } if ($(thisInput).data('facet-sort').indexOf('numeric') != -1) { data = data.sort(function(a,b){ var numa = parseInt(a.t,10); var numb = parseInt(b.t,10); if (numa > numb) return 1; if (numa < numb) return -1; return 0; }) } if ($(thisInput).data('facet-sort').indexOf('reverse') != -1) { data.reverse(); } for (var i = 0;i<data.length;i++){ var d = data[i]; var count = self.formatCount(d); var li; if (checked[d.t]) { li = '<li><a class="ink facetctrl-ajax-toggle" href="#" data-facet="'+facet+'" data-value="'+encodeURIComponent(d.t)+'"><span class="icon-checkbox-checked"></span>'+d.t+count+'</a></li>' } else { li = '<li><a class="ink facetctrl-ajax-toggle" href="#"data-facet="'+facet+'" data-value="'+encodeURIComponent(d.t)+'"><span class="icon-checkbox"></span>'+d.t+count+'</a></li>' } html.push(li) hasResults = true; } html.push('</ul>') if (hasResults) { $(".facetctrl-ajax-facet-show-if-results",thisInput).show(); $(".facetctrl-ajax-facet-target",thisInput).html(html.join('')) } else { $(".facetctrl-ajax-facet-target",thisInput).html('No options'); } $(".facetctrl-ajax-facet-target .facetctrl-ajax-toggle").on('click',function(){ var facet = $(this).data('facet'); var value = decodeURIComponent($(this).data('value')); if ($(this).find('.icon-checkbox-checked').length) { $(this).find('.icon-checkbox-checked').toggleClass('icon-checkbox-checked icon-checkbox'); var href = self.removeFilterHref(facet,value); self.history.pushState(null, null, href); } else { $(this).find('.icon-checkbox').toggleClass('icon-checkbox-checked icon-checkbox'); var href = self.addFilterHref(facet,value); self.history.pushState(null, null, href); } //drawFacet(thisInput,true); //jg //$(self.container).one("facetctrl.update.complete",function(){ // drawFacet(thisInput,true); //}); return false; }) $(".facetctrl-ajax-facet-target",thisInput).parent().scrollTop(1).scrollTop(0); // toggle scrollbar for ios $(".dropdown-menu3",thisInput).trigger('reposition'); $(".facetctrl-ajax-facet-target",thisInput).removeClass('facetctrl-loading'); }, error: function(xhdr,msg,err){ console.error(msg); } }); } $(this.container).on("opened",".facetctrl-ajax-facet",function(){ drawFacet(this); }) $(this.container).on("change","select.facetctrl-field",function(){ var name = $(this).attr('name'); var val = $(this).val(); var href = self.setFilterHref(name,val); self.history.pushState(null, null, href); }) $(window).bind('scroll.search1',function(){ if (!$("html").hasClass('ua-desktop')) { var target = $('.facetctrl-sticky-target').eq(0); var istarget = $('.facetctrl-sticky-target').length; if (target && istarget) { var ypos = $(this).scrollTop(); var targetTop = target.offset().top; if (ypos > targetTop) { $('.facetctrl-sticky').addClass('active'); } else { $('.facetctrl-sticky').removeClass('active'); } } } }); $('.facetctrl-sticky a').click(function(){ $('.facetctrl-sticky-target .toggle-container:not(.toggled) a.toggle-button').eq(0).click(); }); } FacetController.prototype.formatCount = function(node) { var num = node.count || node.c || ''; if (num == '') return ''; return ' ('+num.replace(/\B(?=(\d{3})+(?!\d))/g, ",")+')'; } FacetController.prototype.nextPage = function(url){ this.loading(); var self = this; self.ajaxConnectionActive = true; jQuery.ajax( { url: url, timeout:5000, success:function(data){ self.data.page += 1; self.redraw(data,true); self.doneLoading(); self.ajaxConnectionActive = false; $(self.container).trigger("facetctrl.nextpage.complete"); }, error: function(){ document.location = url.replace('_ajax_pagination=1','') } }) } FacetController.prototype.updateState = function(args){ this.historyState = this.history.getState(); this.ajaxConnectionActive = true; var args = args || {}; args.force = args.force || false; var url = this.historyState.url; if (this.ajaxCache[url] && args.force == false) { var self = this; this.loading(); window.setTimeout(function(){ var data = self.ajaxCache[url]; self.redraw(data); self.doneLoading(); self.ajaxConnectionActive = false; $(self.container).trigger("facetctrl.update.complete"); },400); } else { this.loading(); var self = this; jQuery.ajax( { url: this.historyState.url, timeout:args.timeout || 5000, success:function(data){ console.timeEnd('dataLoaded'); console.time('redraw'); //self.ajaxCache[self.historyState.url] = data; // save memory self.redraw(data); self.doneLoading(); self.ajaxConnectionActive = false; $(self.container).trigger("facetctrl.update.complete"); console.timeEnd('redraw'); }, error: function(){ if (!window.wcm) {document.location = self.historyState.url} } }) } } FacetController.prototype.loading = function(){ console.time('dataLoaded'); $(this.container).addClass("facetctrl-loading"); framework.progress.start(); } FacetController.prototype.doneLoading = function(){ var self = this; self.restoreFocus() window.setTimeout(function(){ $(self.container).removeClass("facetctrl-loading"); framework.progress.done(); if (window.dlg) {window.dlg.close()}; },1) } FacetController.prototype.isLoading = function(){ return this.ajaxConnectionActive; } FacetController.prototype.getIcon = function(icon, alt){ if (icon == 'checkbox') { return '<span class="icon-checkbox icon-svg"><img src="https://d1gfwsbop52idw.cloudfront.net/static/shared/images/framework/3.0/icon-checkbox.svg" tab-index="0" aria-checked="false" role="checkbox" alt="" aria-label="' + alt +'"/></span>' } if (icon == 'checkbox-checked') { return '<span class="icon-checkbox-checked icon-svg"><img src="https://d1gfwsbop52idw.cloudfront.net/static/shared/images/framework/3.0/icon-checkbox-checked.svg" tab-index="0" aria-checked="true" role="checkbox" alt="" aria-label="' + alt +'" aria-checked="true"/></span>' } } FacetController.prototype.updateInputFields = function(){ for (var i = 0;i<this.facets.length;i++) { var facet = this.facets[i].key; var facetValue = null; for (var j = 0;j<this.parsedFacetState.length;j++) { var d = this.parsedFacetState[j]; var facetKey = d[0]; if (facetKey == facet) { facetValue = d[1]; } } if (facetValue == null) { $(this.container).find('input:text').each(function(){ if (this.name == facet && $(this).val() != '' && !$(this).is(':focus')) { $(this).val('') } }) } else { $(this.container).find('input:text').each(function(){ if (this.name == facet && !$(this).is(':focus') && !$(this).hasClass('facetctrl-ajax-textq')) { $(this).val(facetValue) } }) } } } FacetController.prototype.redraw = function(data,append){ // sync html areas var self = this; var newdoc = document.createElement('div'); newdoc.innerHTML = data; // new result has no isotope, uninstall it if (data && $(newdoc).find(".facetctrl-isotope-results").length == 0) { $(this.container).find(".facetctrl-isotope-results").removeClass('facetctrl-isotope-results'); } // isotope container already exists, and new result has more isotope var isotopeInserted = false; $(this.container).find(".facetctrl-isotope-results.isotope-installed").each(function(){ self.redrawIsotope(data,this,append); isotopeInserted = true; }) if (data) { var id = $(self.container).attr('id'); $(newdoc).find("#" + id + " .facetctrl-ajax-classes").each(function(i){ var classes = $(this).attr('class'); $(self.container).find(".facetctrl-ajax-classes").eq(i).attr('class',classes); }) $(newdoc).find("#" + id + " .facetctrl-ajax-html").each(function(i){ var html = $(this).html(); if ($(this).hasClass('facetctrl-ajax-noupdate')) { // pass } else if ($(this).hasClass('facetctrl-ajax-append') && append) { $(self.container).find(".facetctrl-ajax-html").eq(i).append('<div class="facetctrl-appended">'+html+'</div>'); } else if (!append) { $(self.container).find(".facetctrl-ajax-html").eq(i).html(html); } }) $(newdoc).find("#" + id + " .facetctrl-results").each(function(){ var html = $(this).html(); if (append && !isotopeInserted) { $(self.container).find(".facetctrl-results").append('<div class="facetctrl-appended">'+html+'</div>'); } else if (!isotopeInserted) { $(self.container).find(".facetctrl-results").html(html); } else { $(self.container).find('.facetctrl-no-results').remove() $(self.container).find('.facetctrl-results').append($(this).find('.facetctrl-no-results')); } }); var facetState = document.location.search; if (append) { $(document).trigger('framework.domupdate'); } else { eval($(newdoc).find("script[type='text/facetconfig']").html()); var facetData = eval($(newdoc).find("script[type='text/facetdata']").html()); self.loadData(facetData,facetState); self.render(); } var newtitle = $(newdoc).find('title').eq(0).text() if (newtitle) document.title = newtitle; $(self.container).trigger("facetctrl.ajax.complete",{"html":data}); } // isotope container was newly installed $(this.container).find(".facetctrl-isotope-results").each(function(){ if (!$(this).hasClass("isotope-installed")) { $(this).addClass("isotope-installed"); self.installIsotope(this); self.redrawIsotope(data,this,append); } }) if (self.closeFacets) { $(this.container).find('.toggle-button').click(); framework.scrollTo(document.getElementById('search1-app')) self.closeFacets = false; } self.updatePagination(); if (window.authoring) window.authoring.reload(); } FacetController.prototype.redrawIsotope = function(data,results,append){ var $results = $(results); var self = this; if (data) { if (!append) { $(this.container).find(".facetctrl-isotope-element").removeClass("visible"); $(this.container).find(".facetctrl-isotope-element").hide(); } var div = document.createElement('div'); div.innerHTML = data; var $newItems = $(div).find(".facetctrl-isotope-element").filter(function(){ if (document.getElementById(this.id)) { var newposition = $(this).attr('data-position'); $(document.getElementById(this.id)).html($(this).html()); $(document.getElementById(this.id)).addClass("visible").attr('data-position',newposition); $(document.getElementById(this.id)).show(); return false; } return true; }); $newItems.addClass("visible"); this.iso.insert($newItems); } else { $(this.container).find(".facetctrl-isotope-element").addClass("visible"); } $(this.container).addClass('facetctrl-animating'); this.iso.reloadItems(); this.iso.on("layoutComplete",function(){ $(self.container).removeClass('facetctrl-animating'); $(document).trigger('framework.domupdate'); $('.facetctrl-isotope-results.invisible',self.container).removeClass('invisible'); if(typeof Widgets != 'undefined') $(document).ready(Widgets.refresh); }); var $container = $('.facetctrl-isotope-results'); $container.imagesLoaded( function() { iso.layout(); }); this.iso.arrange({filter:".visible"}) } FacetController.prototype.installIsotope = function(results){ //var windowSize = $(window).width(); var gutterWidth = 24; //var columnWidth = Math.floor(($('.facetctrl-isotope-results').width() / 3) - (2 * gutterWidth)); /*if (windowSize <= 650) { gutterWidth = 0; } else if (windowSize > 651 && windowSize < 1020 ) { gutterWidth = 8; } else if (windowSize >= 1020) { gutterWidth = 24;}*/ var options = { itemSelector : '.facetctrl-isotope-element', masonry: { gutter: gutterWidth }, getSortData : { position: function (itemElem) { var weight = $(itemElem).attr('data-position') return parseInt(weight); } }, sortBy: 'position' } this.iso = window.iso = new FacetController.libs.Isotope(results,options); var $container = $('.facetctrl-isotope-results'); $container.imagesLoaded( function() { iso.layout(); }); } FacetController.prototype.install = function(group){ this.group = group; this.facets = group.getFacets(); } FacetController.prototype.installMobile = function(groupMobile){ return; this.groupMobile= groupMobile; } FacetController.isReady = false; FacetController.ready = function(callback) { if (FacetController.isReady) { callback(); return; } var libs = [ 'https://webassets.hbs.edu/libs/isotope/isotope.pkgd.min.js', 'https://webassets.hbs.edu/libs/imagesloaded/imagesloaded.pkgd.min.js', 'https://webassets.hbs.edu/libs/jquery/history/jquery.history.js']; //if ($.ui) { //libs.splice(1,1) //} /*var link = document.createElement("link"); link.type = "text/css"; link.rel = "stylesheet"; link.href = 'http://www.hbs.edu/shared/components/search/search.css'; if (document.location.href.indexOf('dev.exed.hbs.edu') > -1) { link.href = 'http://webdev.hbs.edu/shared/components/search/search.css'; } document.getElementsByTagName("head")[0].appendChild(link);*/ requirejs.config({waitSeconds:60}); requirejs(libs,function(Isotope){ FacetController.libs = {} FacetController.libs.Isotope = Isotope; FacetController.libs.ImagesLoaded = window.ImagesLoaded; FacetController.libs.History = window.History; FacetController.libs.jQuery = window.jQuery; FacetController.isReady = true; callback(); }); } FacetController.prototype.loadData = function(facetData) { this.data = {}; this.data.facets = {}; this.data.pages = facetData.pages; this.data.page = facetData.page; this.data.query = facetData.query; this.data.breadcrumb = facetData.breadcrumb; this.data.total = facetData.total; this.state = {}; if (this.history && this.history.getState) { this.facetState = this.history.getState().url.split('#')[0]; } else { this.facetState = document.location.search.split('#')[0]; } this.parsedFacetState = this.getFacetStateFromQueryString(this.facetState); for (var i = 0;i<this.parsedFacetState.length;i++) { var d = this.parsedFacetState[i]; facetKey = d[0]; facetId = d[1]; if (!this.state[facetKey]) this.state[facetKey] = {}; this.state[facetKey][facetId] = true; } for (var i = 0;i<facetData.facets.length;i++) { var d = facetData.facets[i]; if (typeof d != 'undefined' && d.facet) { var facetKey = d.facet; if (d.packed && d.packed.indexOf('|') > -1) { var parts = d.packed.split('|'); d.id = parts[1].replace('t=',''); d.label = d.id; if (parts[2]) d.parentID = parts[2].replace('p=',''); } if (!this.data.facets[facetKey]) this.data.facets[facetKey] = []; if (!this.state[facetKey]) this.state[facetKey] = {}; this.data.facets[facetKey].push(d); } } }; FacetController.prototype.onRender = function(callback) { this.renderCallback = callback; } FacetController.prototype.render = function(callback) { this.renderCallback(); $(this.container).addClass('rendered'); var self = this; var refiners = []; var query = []; for (var i = 0;i<this.parsedFacetState.length;i++) { var d = this.parsedFacetState[i]; var facetKey = d[0]; var facetValue = d[1]; var facetLabel = this.findLabel(facetKey,facetValue); if(facetKey!='page' && facetKey != 'facet' && self.data.facets[facetKey] != undefined){ refiners.push(facetKey + ' : '+facetLabel); } if (facetKey == 'q') { query.push(facetValue); } } if (refiners.length > 0 || query) { var ttl = this.data.total; if (window.analytics) { analytics.search(query.join(" and ") || '',ttl || '',refiners); } else if (window.tagManager) { window.tagManager.getAnalytics(function(analytics){ analytics.search(query.join(" and ") || '',ttl || '',refiners); }) } else { window._analytics = window._analytics || []; window._analytics.push(function(){ analytics.search(query.join(" and ") || '',ttl || '',refiners); }); } } if (!this.setupComplete) { self.redraw(false); self.setupComplete = true; } if (this.onRefreshComplete) this.onRefreshComplete(); } FacetController.prototype.getState = function(key) { var facetState = this.state[key]; if (!facetState) return []; return facetState; } FacetController.prototype.isSelected = function(key) { for (var p in this.state[key]) { return true; } return false; } FacetController.prototype.getData = function(key) { var facetData = this.data.facets[key]; if (!facetData) return []; return facetData; } FacetController.prototype.saveFocus = function(key) { self.previousFocus = key } FacetController.prototype.restoreFocus = function() { if (self.previousFocus) { $(self.container).find('[data-term-id]').each(function(){ if ($(this).data('term-id') == self.previousFocus) { $(this).find('a').eq(0).focus(); } }) self.previousFocus = null } } //headerTitle,label,key,defaultCollapsed,disabled,deferLoad FacetController.prototype.facetStartHTML = function(facet) { var languageContainer = ''; var label = facet.label var key = facet.key; var defaultCollapsed = facet.defaultCollapsed; var disabled = facet.disabled; var deferLoad = facet.deferLoad; if (typeof Search != 'undefined' && typeof Search.Settings.LanguageContainer != 'undefined') languageContainer = Search.Settings.LanguageContainer; var h = '<div class="facet-control">'; if (defaultCollapsed && this.isSelected(key)) defaultCollapsed = false; var cls = (defaultCollapsed && !deferLoad) ? 'toggle-hide' : 'toggle-show'; var memory = ' has-memory'; if (this.isSelected(key)) memory = ''; if (typeof facet.toggle != 'undefined' && !facet.toggle) { h += '<div class="facet-name-'+key+'" id="facet-'+key+'">'; h += '<div><h2 class="kappa-uc">' + label+'</div></h2>'; h += '<div class="nu">'; } else if (disabled && label) { h += '<div class="facet-name-'+key+' facet-disabled">'; h += '<div><h2 class="kappa-uc"><a href="#" role="button" aria-expanded="false" class="toggle-button ' + languageContainer + ' black">'; h += '<span class="icon-plusbox"></span>'+label+'</a></h2>'; h += '</div>'; h += '<div class="nu hidden">'; } else if (disabled) { h += '<div class="nu hidden">'; } else if (label && deferLoad && this.getData(key).length == 0) { // nothing has been loaded yet var href = this.addFilterHref('facet',key); h += '<div class="facet-name-'+key+'">'; h += '<div><h2 class="kappa-uc"><a href="'+href+'" aria-expanded="false" class="facetctrl-ajax-link black">'; h += '<span class="icon-plusbox"></span>'+label+'</a></h2>'; h += '</div>'; h += '<div class="nu">'; } else if (label) { h += '<div class="toggle-container'+memory+' facet-name-'+key+'" id="facet-'+key+'">'; h += '<div class="'+cls+'"><h2 class="kappa-uc"><a href="#" role="button" aria-expanded="false" class="toggle-button ' + languageContainer + ' black">'; h += '<span class="icon-plusbox"></span>'+label+'</a></h2>'; h += '</div>'; cls = (defaultCollapsed && !deferLoad) ? 'toggle-show' : 'toggle-hide'; h += '<div class="'+cls+'"><h2 class="kappa-uc"><a href="#" aria-expanded="true" role="button" class="toggle-button ' + languageContainer + ' black">'; h += '<span class="icon-minusbox"></span>'+label+'</a></h2>'; h += '</div>'; h += '<div class="'+cls+' has-slide nu">'; } else { h += '<div class="facet-name-'+key+'"><div>' } return h; } FacetController.prototype.facetEndHTML = function() { var h = '</div></div></div>'; return h; } FacetController.prototype.renderNavigation = function(facetName) { var h = '<div class="facet-pattern2"><h2 class="visually-hidden">Filters</h2>'; if (facetName) { for (var i = 0; i < this.group.children.length; i++ ) { var facet = this.group.children[i]; if (facetName == facet.key) { return facet.render({simple:true}); } } } else { if (this.group) h += this.group.render(); } h += '</div>'; return h; } FacetController.prototype.renderNavigationMobile = function() { return ''; var h = '<div class="facet-pattern">'; h += this.groupMobile.render(); h += '</div>'; return h; } FacetController.prototype.isFacet = function(facetKey) { //if (facetKey == 'q') return false; if (facetKey == 'sort') return false; for (var i=0;i<this.facets.length;i++) { if (this.facets[i].key == facetKey) return true; } return false; } FacetController.prototype.getFacet = function(facetKey) { //if (facetKey == 'q') return false; for (var i=0;i<this.facets.length;i++) { if (this.facets[i].key == facetKey) return this.facets[i]; } return false; } FacetController.prototype.findLabel = function(facetKey, value, breadcrumb) { var d = this.getData(facetKey); if (d) { for (var i = 0;i<d.length;i++) { var data = d[i]; if (value == data.id || value == data.param) { var f = this.getFacet(data.facet); if (f && f.labelfn) { return f.labelfn(data.label,data,1);} if (breadcrumb && data.breadcrumb) return data.breadcrumb; return data.label; //Display Label } } } return value; } // make safe for printing FacetController.prototype.p = function(str) { if (!str) return ''; return str.replace(/\+/g,' ').replace(/</g,'<').replace(/>/g,'>').replace(/"/g,'"'); } FacetController.prototype.renderBreadcrumb = function(){ if (this.singleSelect) { for (var i = 0;i<this.parsedFacetState.length;i++) { var d = this.parsedFacetState[i]; var facetKey = d[0]; var facetValue = d[1]; var facetLabel = this.findLabel(facetKey,facetValue,1); if(this.isFacet(facetKey)){ var href = this.removeFilterHref(facetKey,facetValue); return '<h2 class="gamma">'+this.p(facetLabel) + '</h2>' } } } var bcrumb = ''; for (var i = 0;i<this.parsedFacetState.length;i++) { var d = this.parsedFacetState[i]; var facetKey = d[0]; var facetValue = d[1]; var facetLabel = this.findLabel(facetKey,facetValue,1); if(this.isFacet(facetKey)){ var href = this.removeFilterHref(facetKey,facetValue); bcrumb += '<a class="ink facetctrl-ajax-link facetctrl-event-clear" href="'+href+'">'+this.p(facetLabel)+'<span class="icon-circle-close-red"></span></a> <span class="txt-arrow eta" aria-hidden="true">→</span> '; } } if (bcrumb) {bcrumb = '<h2 class="eta">' + bcrumb + '</h2>'} return bcrumb; } FacetController.prototype.renderPagination = function(){ return '<div class="facetctrl-ajax-pagination"></div>' } FacetController.prototype.updatePagination = function(){ var self = this; $(this.container).find(".facetctrl-ajax-pagination").each(function(){ var qs = '?' + (window.SESSION_QUERYSTRING || ''); for (var i = 0;i<self.parsedFacetState.length;i++) { var d = self.parsedFacetState[i]; if ( d[0] != 'page') { qs += '&' + d[0] + '=' + encodeURIComponent(d[1]); } } if((self.data.page) < self.data.pages) { $(this).attr('style','text-align:center;display:block !important;margin-top:20px;margin-bottom:32px;'); $(this).addClass('hbsred-bg').removeClass("hidden"); qs += '&_ajax_pagination=1&page=' + (self.data.page + 1); qs = qs.replace('?&','?'); var label = $(".btn-bar",self.container).text(); $(this).html('<a href="'+qs+'" role="button" class="facetctrl-ajax-nextpage white lambda-uc btn-bar hbsred-bg" title="Load More Results">'+label+'<span class="icon-expand-white" style="margin-left:10px;margin-bottom:1px;"></span></a>'); }else{ $(this).attr('style','display:none;'); } }); } FacetController.prototype.addFilterHref = function(key,val,querystring) { var qs = '?' + (window.SESSION_QUERYSTRING || ''); var found = false; for (var i = 0;i<this.parsedFacetState.length;i++) { var d = this.parsedFacetState[i]; if (d[0] == 'page') continue; qs += '&' + d[0] + '=' + encodeURIComponent(d[1]); if (d[0] == key && d[1] == val) found = true; } if (querystring) qs = querystring; if (!found) { qs += '&' + key + '=' + encodeURIComponent(val); } qs = qs.replace('?&','?'); return qs; } FacetController.prototype.removeFilterHref = function(key,val,href) { var qs = '?' + (window.SESSION_QUERYSTRING || ''); var facetState = this.parsedFacetState; if (href) facetState = this.getFacetStateFromQueryString(href); for (var i = 0;i<facetState.length;i++) { var d = facetState[i]; if (key == d[0] && val == d[1]) { //pass } else if (d[0] == 'page') { //pass } else if (key == d[0] && !val) { //pass } else { qs += '&' + d[0] + '=' + encodeURIComponent(d[1]); } } qs = qs.replace('?&','?') return document.location.pathname + qs; } FacetController.prototype.removeFacetFilterHref = function() { var facetHref = null; for (var j = 0; j<this.facets.length; j++) { var f = this.facets[j]; if (f.key) facetHref = this.removeFilterHref(f.key,null,facetHref); } return facetHref; } FacetController.prototype.setFilterHref = function(key,val) { var qs = '?' + (window.SESSION_QUERYSTRING || ''); for (var i = 0;i<this.parsedFacetState.length;i++) { var d = this.parsedFacetState[i]; if (key == d[0]) { //pass } else if (d[0] == 'page') { //pass } else { qs += '&' + d[0] + '=' + encodeURIComponent(d[1]); } } if (val) qs += '&' + key + '=' + encodeURIComponent(val); qs = qs.replace('?&','?') return document.location.pathname + qs; } FacetController.prototype.getFilterHref = function() { var qs = '?' for (var i = 0;i<this.parsedFacetState.length;i++) { var d = this.parsedFacetState[i]; qs += '&' + d[0] + '=' + encodeURIComponent(d[1]); } qs = qs.replace('?&','?') return qs; } FacetController.prototype.getFacetStateFromQueryString = function(qs) { var queryParam = []; var self = this; if (qs) { qs.replace( new RegExp("([^?=&]+)(=([^&]*))?", "g"), function($0, $1, $2, $3) { if ($3) { if (!self.validParams || $.inArray($1,self.validParams) > -1) { var val = $3.replace(/\+/g, '%20'); queryParam.push([$1,decodeURIComponent(val)]); } } } ); } return queryParam; }; /** * @fileoverview TextResizeDetector * * Detects changes to font sizes when user changes browser settings * <br>Fires a custom event with the following data:<br><br> * iBase : base font size * iDelta : difference in pixels from previous setting<br> * iSize : size in pixel of text<br> * * * @author Lawrence Carvalho carvalho@uk.yahoo-inc.com * @version 1.0 */ /** * @constructor */ TextResizeDetector = function() { var el = null; var iIntervalDelay = 200; var iInterval = null; var iCurrSize = -1; var iBase = -1; var aListeners = []; var createControlElement = function() { el = document.createElement('span'); el.id='textResizeControl'; el.innerHTML=' '; el.style.position="absolute"; el.style.left="-9999px"; var elC = document.getElementById(TextResizeDetector.TARGET_ELEMENT_ID); // insert before firstChild if (elC) elC.insertBefore(el,elC.firstChild); iBase = iCurrSize = TextResizeDetector.getSize(); }; function _stopDetector() { window.clearInterval(iInterval); iInterval=null; }; function _startDetector() { if (!iInterval) { iInterval = window.setInterval('TextResizeDetector.detect()',iIntervalDelay); } }; function _detect() { var iNewSize = TextResizeDetector.getSize(); if(iNewSize!== iCurrSize) { for (var i=0;i <aListeners.length;i++) { aListnr = aListeners[i]; var oArgs = { iBase: iBase,iDelta:((iCurrSize!=-1) ? iNewSize - iCurrSize + 'px' : "0px"),iSize:iCurrSize = iNewSize}; if (!aListnr.obj) { aListnr.fn('textSizeChanged',[oArgs]); } else { aListnr.fn.apply(aListnr.obj,['textSizeChanged',[oArgs]]); } } } return iCurrSize; }; var onAvailable = function() { if (!TextResizeDetector.onAvailableCount_i ) { TextResizeDetector.onAvailableCount_i =0; } if (document.getElementById(TextResizeDetector.TARGET_ELEMENT_ID)) { TextResizeDetector.init(); if (TextResizeDetector.USER_INIT_FUNC){ TextResizeDetector.USER_INIT_FUNC(); } TextResizeDetector.onAvailableCount_i = null; } else { if (TextResizeDetector.onAvailableCount_i<600) { TextResizeDetector.onAvailableCount_i++; setTimeout(onAvailable,200) } } }; setTimeout(onAvailable,500); return { /* * Initializes the detector * * @param {String} sId The id of the element in which to create the control element */ init: function() { createControlElement(); _startDetector(); }, /** * Adds listeners to the ontextsizechange event. * Returns the base font size * */ addEventListener:function(fn,obj,bScope) { aListeners[aListeners.length] = { fn: fn, obj: obj } return iBase; }, /** * performs the detection and fires textSizeChanged event * @return the current font size * @type {integer} */ detect:function() { return _detect(); }, /** * Returns the height of the control element * * @return the current height of control element * @type {integer} */ getSize:function() { var iSize; return el.offsetHeight; }, /** * Stops the detector */ stopDetector:function() { return _stopDetector(); }, /* * Starts the detector */ startDetector:function() { return _startDetector(); } } }(); TextResizeDetector.TARGET_ELEMENT_ID = 'doc'; TextResizeDetector.USER_INIT_FUNC = null; function textResizeInit() { var iBase = TextResizeDetector.addEventListener(onFontResize,null); } //id of element to check for and insert control TextResizeDetector.TARGET_ELEMENT_ID = 'container'; //function to call once TextResizeDetector has init'd TextResizeDetector.USER_INIT_FUNC = textResizeInit; function onFontResize(e,args) { console.log('font resized!'); if (window.iso) iso.layout(); } </script><meta content="noindex, nofollow" name="robots"/> <style>a[href*="TOFIX" i],a[href*="TODO" i] { background-color: yellow; } @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { .universal-banner-search-toggle svg {margin-top: -6px;} } .universal-banner-search { min-width: 400px; position: relative; } .universal-banner-menu-toggle { padding:6px; cursor: pointer; } .universal-banner-search-toggle { position: absolute; top: -9px; right: 10px; width: 50px; height: 49px; padding-top: 13px; padding-left: 2px; text-align: center; cursor: pointer; box-sizing: border-box; transition: all .3s cubic-bezier(0.5, 0, 0.1, 1) ; } .universal-banner-search-toggle svg { cursor: pointer; display:block; transition: all .3s cubic-bezier(0.5, 0, 0.1, 1) ; } .universal-banner-search-toggle.toggled { background-color: #a41034; transform: scale(0.65); } .universal-banner-search-toggle.toggled svg { transform: scale(0.9) rotate(-45deg) !important; } .universal-banner-search-input { xoverflow: hidden; xposition: relative; width:269px; } .universal-banner-search-input .universal-site-search-button { display:none; } .universal-banner-search-input .slide { transition: .3s opacity, .3s transform, 0s visibility 0.7s cubic-bezier(0.5, 0, 0.1, 1); xtransform: translateX(310px); opacity: 0; visibility: hidden; } .universal-banner-search-input.open .slide { transition: .3s opacity, .3s transform cubic-bezier(0.5, 0, 0.1, 1); xtransform: translateX(0); opacity: 1; visibility: visible; } .universal-banner .hbs-logo { padding: 8px 0px; } @media (max-width: 919px) and (min-width: 651px) {.responsive-framework .site-header .site-header-button { margin-left: 10px !important; margin-top: 25px !important; } .site-header .universal-banner-hamburger { position:relative; top:2px; left:2px; } .universal-banner-hamburger span { background: #000!important; } .universal-banner .hbs-logo img { height: 52px; } } .universal-banner-hamburger { width: 23px; height: 25px; position: relative; } @media (max-width: 650px) { .responsive-framework .site-header .site-header-button { margin-left: 10px !important; margin-top: 25px !important; } .universal-banner .hbs-logo { padding: 5px 0px; display: flex; justify-content: center; } .universal-banner .hbs-logo img { height: 42px; width: 99px; }.site-header .universal-banner-hamburger { height: 22px; width: 22px; position: relative; left: 4px; } .site-header .universal-banner-hamburger span { height: 3px; } .site-header .universal-banner-hamburger span:nth-child(1) { top: 2px; } .site-header .universal-banner-hamburger span:nth-child(2) { top: 9px; } .site-header .universal-banner-hamburger span:nth-child(3) { top: 16px; } .universal-banner-search-icon svg { width: 39px !important; } .universal-banner-hamburger span { background: #000!important; } } .universal-banner-hamburger span { display: block; position: absolute; height: 4px; width: 100%; background: #FFF; opacity: 1; left: 0; transform: rotate(0deg); transition: .3s cubic-bezier(0.5, 0, 0.1, 1) ; } .universal-banner-hamburger span:nth-child(1) { top: 0px; transform-origin: left center; } .universal-banner-hamburger span:nth-child(2) { top: 8px; transform-origin: left center; } .universal-banner-hamburger span:nth-child(3) { top: 16px; transform-origin: left center; } .universal-banner-hamburger.open span:nth-child(1) { transform: rotate(45deg); } .universal-banner-hamburger.open span:nth-child(2) { width: 0%; opacity: 0; } .universal-banner-hamburger.open span:nth-child(3) { transform: rotate(-45deg); } .skipto.hideme:focus { left: 0px; top: 0px; background-color: white; padding: 6px; width: auto; height: auto; } body:not(.user-is-tabbing) #skipto-main:focus { outline: none; } .above-nav-header .navbar>li:first-child>a { border-left: 1px rgba(255,255,255,0.4) solid; } .above-nav-header .navbar>li:last-child>a { border-right: 1px rgba(255,255,255,0.4) solid; } @media (max-width: 919px) and (min-width: 651px) { header.site-header.above-nav-header .site-header-button { margin-top: 6px!important; margin-bottom: 6px!important; } } .slider-container.slider-open .slider-open[aria-expanded=false] { opacity: 0.3; } .slider-container .btn-glass.slider-open { background-color: transparent !important; } ul.navbar.four li a {padding: 4px 80px 3px 80px!important;} ul.navbar.four li.nav-downloads a {padding: 4px 10px 3px 10px!important;} ul.navbar.four li a.active {padding: 4px 80px!important;} .component-framework .btn-glass.site-header-button {border:0;}.navbar li.nav-downloads{width: 260px; text-align: center;} .navbar .nav-downloads:hover {background: black;} .navbar .nav-downloads:hover > a {border-left:none;} .nav-downloads:hover > a.dropdown-toggle2 span.icon-expand {background-position: -240px -80px !important;} .navbar .nav-downloads:hover > .menu-head, .navbar .nav-downloads.active a {color: white!important;} .navbar li.nav-downloads li{ text-align: left; } .navbar > li.nav-downloads > ul.dropdown-menu2 li a{ margin: 1px 8px;padding: 6px 8px!important; } .navbar > li.nav-downloads .dropdown-menu2 > li.divider { min-width: 100px; margin-left: 8px; margin-right: 8px; } .navbar .dropdown-container2.nav-downloads > a:hover {text-decoration: none;} .navbar li.nav-downloads ul.dropdown-menu2 li a.hover { color: black!important; } .navbar .dropdown-container2.nav-downloads > a > span {margin-left: 10px;} .navbar .dropdown-container2.nav-downloads {position: relative !important;} .navbar .dropdown-container2.nav-downloads .dropdown-menu2 {position: absolute; top:38px !important;left:-1px;min-width:254px!important;} .navbar .dropdown-container2.nav-downloads.active {background-color: black;} .nav-downloads.active a.menu-head span.icon-expand {background-position: -240px -80px;} #flyout-navigation a.dropdown-toggle2 {padding-left: 0 !important;} #flyout-navigation a.dropdown-toggle2 .icon-expand {margin-left: 11px;} .flyout-panel .flyout-padding li a.dropdown-toggle2 {display:none;} @media (max-width: 1220px) and (min-width: 920px) { .site-header h1.gamma-uc.tablet-shrink { font-size: 28px!important; } .site-header h1.tablet-shrink + nav .toolbar > li > a { padding: 4px 4px 0 4px!important; } }@media (max-width: 650px) { .universal-banner-search-icon { height: 24px!important; padding-left: 10px; } .responsive-framework.pattern-framework .site-header .gamma-uc a.white.black-bg { box-shadow: 10px 0 0 black, 0px 0 0 black; padding-right: 0px; } } #sticky-header { position: fixed; overflow: hidden; background-color: inherit; height: 0; top:0!important; left:0; right:0; z-index: 110; transform: translate3d(0,0,0); transition: height .3s cubic-bezier(0.5, 0, 0.1, 1) ; } #sticky-header > div.wrapper { position: absolute; bottom:0; left:0; right:0; } #sticky-header.at-scroll-top { display: none; } .sticky-header-active .facetctrl-sticky.active, .sticky-header-active .filter-sticky.fixed { transition: margin .3s cubic-bezier(0.5, 0, 0.1, 1) ; } .sticky-header-expanded .facetctrl-sticky.active { margin-top:98px; } @media (max-width: 650px) { .sticky-header-expanded .filter-sticky.fixed { margin-top:98px; } .sticky-header-expanded .facetctrl-sticky.active { margin-top:98px; } } @media (min-width: 651px) and (max-width: 919px) { .sticky-header-expanded .filter-sticky.fixed { margin-top:118px; } .sticky-header-expanded .facetctrl-sticky.active { margin-top:113px; } } .sticky-header-active .universal-banner.sticky-header-cloned, .sticky-header-active .sticky-header-cloned .site-header-button { visibility: hidden; } @media screen and (min-width: 920px) { .body-layout { margin-left: 20px; } } .page-header h2.alpha.no-margin { margin-bottom: 0px!important; } .page-header .tagline a { text-decoration: underline; } .page-header .tagline a:hover { text-decoration: none; } @media (max-width: 650px) { .page-header .podcast-avatar-head div { position: relative!important; top: 0!important; } } .mobile-breadcrumb-container .plus-icon .plus-bar { transition: all .3s ease; transform-origin: 50% 50%; transform: rotate(0deg); } .mobile-breadcrumb-container.toggled .plus-icon .plus-bar { opacity: 0; transform: rotate(90deg); } .mobile-breadcrumb ul { margin:-2px 0 0 0; padding: 0 0 3px 33px; } #sticky-header .mobile-breadcrumb ul { border-bottom: 0; padding-bottom: 0; } .mobile-breadcrumb li { padding: 0; margin: 3px 0; list-style-type: none; } .mobile-breadcrumb li.active { position: relative; } .mobile-breadcrumb li.active:before { position: absolute; top: -2px; left: -23px; content: '→'; }.page-header .html p:last-of-type { margin-bottom: 12px; } @media (max-width: 919px) and (min-width: 651px) { .mobile-breadcrumb ul { padding: 0 0 3px 48px; } .mobile-indent { margin-left:48px; } } @media (max-width: 650px) { .mobile-indent { margin-left: 33px; }.page-header .html p:last-of-type { margin-bottom: 0px; } } .responsive-facet-inject-target .facetctrl-ajax-html .hr3 { display:none; } .fr-research-list .publication-extras div{ min-width: 75px; } .fr-research-list .publication-extras a.pub-extra-item{ text-decoration: underline; } .fr-research-list .publication-extras a.pub-extra-item.toggle-button{ padding-left: 10px; } .frCitation a.pdf span.pdf-append { display:none; }@media print { .profile-details .tablet-hidden.mobile-hidden, .profile-details .span3.sidebar, .profile-details .page-tabs-container, footer .social-grid, .ms-Fabric.ms-Layer-content.content-84 {display:none !important;} .profile-details .tablet-visible.mobile-visible, .profile-details .accordian.profile-tabs dd {display:block !important;overflow:visible !important;} .component-framework dl.accordian dd {position:static !important;margin-bottom:20px;} } .universal-footer .universal-footer-copyright ul.footer-links li { margin: 0px 11px; } .universal-footer .universal-footer-copyright ul.footer-links li:first-child { margin-left: 0px; } .universal-footer 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<div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>November–December 2024</li> <li class="ash">Article</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=66549" aria-label="Retire Without Regrets faculty & research publication detail page"> <h2 class="eta">Retire Without Regrets</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6409&click=byline">Teresa M. Amabile</a>, Lotte Bailyn, Marcy Crary, Douglas T. "Tim" Hall and Kathy E. Kram</div> <div class="shim10"></div> <div class="add-underline">This article explores the significant transition of retirement and offers insights into creating a satisfying postcareer life. It highlights the contrasting experiences of Irene and Lawrence, two retirees who navigated this change differently. Irene embraced retirement... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=66549" aria-label="View Details about Retire Without Regrets">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Retirement">Retirement</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Satisfaction">Satisfaction</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Transition">Transition</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Identity">Identity</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-66549" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Retire Without Regrets">Citation</a></div> <div style="min-width:110px;"><a href="http://ezp-prod1.hul.harvard.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=180257763&site=ehost-live&scope=site" class="pub-extra-item black mu" aria-label="Find Retire Without Regrets at Harvard">Find at Harvard</a></div> <div style="min-width:110px;"><a href="https://hbr.org/2024/11/retire-without-regrets" class="pub-extra-item black mu" aria-label="Register to read Retire Without Regrets">Register to Read</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-66549" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=66549" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Retire Without Regrets">Related</a></div> </div> <div id="frCitationris-66549" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Amabile, Teresa M., Lotte Bailyn, Marcy Crary, Douglas T. "Tim" Hall, and Kathy E. Kram. <A HREF="https://hbr.org/2024/11/retire-without-regrets">"Retire Without Regrets."</A> <I>Harvard Business Review</I> 102, no. 6 (November–December 2024): 143–147.</div> <div id="frRelatedris-66549" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>2024</li> <li class="ash">Book</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=66672" aria-label="Retiring: Creating a Life that Works for You faculty & research publication detail page"> <h2 class="eta">Retiring: Creating a Life that Works for You</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6409&click=byline">Teresa M. Amabile</a>, Lotte Bailyn, Marcy Crary, Douglas T. (Tim) Hall and Kathy Kram</div> <div class="shim10"></div> <div class="add-underline">Retirement, as a major life transition, can be both thrilling and challenging in unexpected ways. Written by acclaimed authors in the fields of business leadership, careers, and work, this book goes beyond the typical financial and health-related advice on retirement,... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=66672" aria-label="View Details about Retiring: Creating a Life that Works for You">View Details</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-66672" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Retiring: Creating a Life that Works for You">Citation</a></div> <div><a href="https://www.amazon.com/Retiring-Creating-Life-That-Works/dp/1032451505/ref=sr_1_1" class="pub-extra-item black mu" aria-label="Purchase Retiring: Creating a Life that Works for You">Purchase</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-66672" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=66672" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Retiring: Creating a Life that Works for You">Related</a></div> </div> <div id="frCitationris-66672" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Amabile, Teresa M., Lotte Bailyn, Marcy Crary, Douglas T. (Tim) Hall, and Kathy Kram. <I><A HREF="https://www.amazon.com/Retiring-Creating-Life-That-Works/dp/1032451505/ref=sr_1_1">Retiring: Creating a Life that Works for You</A></I>. Routledge, 2024.</div> <div id="frRelatedris-66672" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>September 24, 2024</li> <li class="ash">Article</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=66490" aria-label="4 Steps That Can Optimize Your Sales Process faculty & research publication detail page"> <h2 class="eta">4 Steps That Can Optimize Your Sales Process</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=126057&click=byline">Frank V. Cespedes</a>, Scott Peterson and Daniel Weinfurter</div> <div class="shim10"></div> <div class="add-underline">Sales is a performance art where outcomes matter, so most advice here focuses on closing the sale. But a close is the result of actions and choices that occur earlier in the process: how much time and effort to spend on customer discovery (understanding what and to... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=66490" aria-label="View Details about 4 Steps That Can Optimize Your Sales Process">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Sales">Sales</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Customer Satisfaction">Customer Satisfaction</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Growth and Development Strategy">Growth and Development Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Competitive Advantage">Competitive Advantage</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-66490" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for 4 Steps That Can Optimize Your Sales Process">Citation</a></div> <div style="min-width:110px;"><a href="https://www.hbs.edu/faculty/Pages/download.aspx?name=4+Steps+That+Can+Optimize+Your+Sales+Process.pdf" class="pub-extra-item black mu" aria-label="Read 4 Steps That Can Optimize Your Sales Process Now">Read Now</a></div> <div><a href="https://store.hbr.org/product/4-steps-that-can-optimize-your-sales-process/h08em6?sku=H08EM6-PDF-ENG" class="pub-extra-item black mu" aria-label="Purchase 4 Steps That Can Optimize Your Sales Process">Purchase</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-66490" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=66490" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about 4 Steps That Can Optimize Your Sales Process">Related</a></div> </div> <div id="frCitationris-66490" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Cespedes, Frank V., Scott Peterson, and Daniel Weinfurter. <A HREF="https://www.hbs.edu/faculty/Pages/download.aspx?name=4 Steps That Can Optimize Your Sales Process.pdf">"4 Steps That Can Optimize Your Sales Process."</A> <I>Harvard Business Review (website)</I> (September 24, 2024).</div> <div id="frRelatedris-66490" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>July 22, 2024</li> <li class="ash">Article</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=66162" aria-label="Why People Resist Retirement faculty & research publication detail page"> <h2 class="eta">Why People Resist Retirement</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6409&click=byline">Teresa M. Amabile</a></div> <div class="shim10"></div> <div class="add-underline">Research suggests making the decision to retire means grappling with three psychological issues. First, identity issues can loom large for any deeply engaged professional. Even a small step away from a career can make a person wonder who they are without it. Second,... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=66162" aria-label="View Details about Why People Resist Retirement">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Retirement">Retirement</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Identity">Identity</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Leadership">Leadership</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Satisfaction">Satisfaction</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Relationships">Relationships</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Age">Age</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-66162" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Why People Resist Retirement">Citation</a></div> <div style="min-width:110px;"><a href="https://hbr.org/2024/07/why-people-resist-retirement" class="pub-extra-item black mu" aria-label="Register to read Why People Resist Retirement">Register to Read</a></div> <div><a href="https://store.hbr.org/product/why-people-resist-retirement/H08BIQ" class="pub-extra-item black mu" aria-label="Purchase Why People Resist Retirement">Purchase</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-66162" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=66162" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Why People Resist Retirement">Related</a></div> </div> <div id="frCitationris-66162" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Amabile, Teresa M. <A HREF="https://hbr.org/2024/07/why-people-resist-retirement">"Why People Resist Retirement."</A> <I>Harvard Business Review Digital Articles</I> (July 22, 2024).</div> <div id="frRelatedris-66162" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>2024</li> <li class="ash">Book</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64905" aria-label="The Ritual Effect: From Habit to Ritual, Harness the Surprising Power of Everyday Actions faculty & research publication detail page"> <h2 class="eta">The Ritual Effect: From Habit to Ritual, Harness the Surprising Power of Everyday Actions</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=326229&click=byline">Michael Norton</a></div> <div class="shim10"></div> <div class="add-underline">Our lives are filled with repetitive tasks meant to keep us on track—what we come to know as habits. Over time, these routines (for example, brushing your teeth or putting on your right sock first) tend to be performed automatically. But when we’re more mindful about... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64905" aria-label="View Details about The Ritual Effect: From Habit to Ritual, Harness the Surprising Power of Everyday Actions">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Behavior">Behavior</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Happiness">Happiness</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Performance Productivity">Performance Productivity</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Attitudes">Attitudes</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-64905" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for The Ritual Effect: From Habit to Ritual, Harness the Surprising Power of Everyday Actions">Citation</a></div> <div style="min-width:110px;"><a href="https://id.lib.harvard.edu/alma/99157566644503941/catalog" class="pub-extra-item black mu" aria-label="Find The Ritual Effect: From Habit to Ritual, Harness the Surprising Power of Everyday Actions at Harvard">Find at Harvard</a></div> <div><a href="https://www.simonandschuster.com/books/The-Ritual-Effect/Michael-Norton/9781982153021" class="pub-extra-item black mu" aria-label="Purchase The Ritual Effect: From Habit to Ritual, Harness the Surprising Power of Everyday Actions">Purchase</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-64905" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=64905" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about The Ritual Effect: From Habit to Ritual, Harness the Surprising Power of Everyday Actions">Related</a></div> </div> <div id="frCitationris-64905" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Norton, Michael. <I><A HREF="https://www.simonandschuster.com/books/The-Ritual-Effect/Michael-Norton/9781982153021">The Ritual Effect: From Habit to Ritual, Harness the Surprising Power of Everyday Actions</A></I>. New York: Scribner, 2024.</div> <div id="frRelatedris-64905" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>March 2024</li> <li class="ash">Case</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=65677" aria-label="Nomad: A License to Bank faculty & research publication detail page"> <h2 class="eta">Nomad: A License to Bank</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6463&click=byline">Paul A. Gompers</a> and Pedro Levindo</div> <div class="shim10"></div> <div class="add-underline">In late 2023, Lucas Vargas, CEO and co-founder of Nomad, a fintech that offered financial services in the United States for Brazilian residents, had to decide what to do to ensure the company’s continued expansion. Nomad launched its first product, a U.S. digital bank... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=65677" aria-label="View Details about Nomad: A License to Bank">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Mergers and Acquisitions">Mergers and Acquisitions</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Business Startups">Business Startups</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Customer Satisfaction">Customer Satisfaction</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Decision Making">Decision Making</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Entrepreneurship">Entrepreneurship</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Banks and Banking">Banks and Banking</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Initial Public Offering">Initial Public Offering</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Global Strategy">Global Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Growth and Development Strategy">Growth and Development Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Brands and Branding">Brands and Branding</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Marketing Strategy">Marketing Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Product Launch">Product Launch</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Organizational Culture">Organizational Culture</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Going Public">Going Public</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Ownership Stake">Ownership Stake</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Innovation and Invention">Innovation and Invention</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Strategic Planning">Strategic Planning</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Business and Government Relations">Business and Government Relations</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Business and Stakeholder Relations">Business and Stakeholder Relations</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Risk and Uncertainty">Risk and Uncertainty</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Business Strategy">Business Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Competitive Advantage">Competitive Advantage</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Corporate Strategy">Corporate Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Diversification">Diversification</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Expansion">Expansion</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Vertical Integration">Vertical Integration</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Leadership">Leadership</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Law">Law</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Banking Industry">Banking Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Technology Industry">Technology Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Service Industry">Service Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Brazil">Brazil</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=United States">United States</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=North America">North America</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Latin America">Latin America</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-65677" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Nomad: A License to Bank">Citation</a></div> <div><a href="http://cb.hbsp.harvard.edu/cbmp/product/824144-PDF-ENG" class="pub-extra-item black mu" aria-label="Educators for Nomad: A License to Bank">Educators</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-65677" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=65677" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Nomad: A License to Bank">Related</a></div> </div> <div id="frCitationris-65677" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Gompers, Paul A., and Pedro Levindo. "Nomad: A License to Bank." Harvard Business School Case 824-144, March 2024.</div> <div id="frRelatedris-65677" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>January 2024</li> <li class="ash">Supplement</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=65336" aria-label="Buurtzorg faculty & research publication detail page"> <h2 class="eta">Buurtzorg</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=17441&click=byline">Ethan Bernstein</a> and <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=10699&click=byline">Tatiana Sandino</a></div> <div class="shim10"></div> <div class="add-underline">As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were empowered to manage themselves, both in... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=65336" aria-label="View Details about Buurtzorg">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Organizational Design">Organizational Design</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Management Style">Management Style</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Business Model">Business Model</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Knowledge Dissemination">Knowledge Dissemination</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Learning">Learning</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Organizational Culture">Organizational Culture</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Health Industry">Health Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Netherlands">Netherlands</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-65336" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Buurtzorg">Citation</a></div> <div><a href="http://hbr.org/search/424705" class="pub-extra-item black mu" aria-label="Purchase Buurtzorg">Purchase</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-65336" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=65336" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Buurtzorg">Related</a></div> </div> <div id="frCitationris-65336" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Bernstein, Ethan, and Tatiana Sandino. <A HREF="http://hbr.org/product/Buurtzorg/an/424705-VID-ENG">"Buurtzorg."</A> Harvard Business School Multimedia/Video Supplement 424-705, January 2024.</div> <div id="frRelatedris-65336" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>January–February 2024</li> <li class="ash">Article</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64363" aria-label="Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments faculty & research publication detail page"> <h2 class="eta">Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=320524&click=byline">Ryan W. Buell</a>, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh</div> <div class="shim10"></div> <div class="add-underline">Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64363" aria-label="View Details about Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Health Care and Treatment">Health Care and Treatment</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Customer Satisfaction">Customer Satisfaction</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Outcome or Result">Outcome or Result</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Performance Improvement">Performance Improvement</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-64363" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments">Citation</a></div> <div style="min-width:110px;"><a href="https://pubsonline-informs-org.ezp-prod1.hul.harvard.edu/doi/abs/10.1287/msom.2021.0012" class="pub-extra-item black mu" aria-label="Find Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments at Harvard">Find at Harvard</a></div> <div><a href="https://pubsonline.informs.org/doi/10.1287/msom.2021.0012" class="pub-extra-item black mu" aria-label="Purchase Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments">Purchase</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-64363" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=64363" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments">Related</a></div> </div> <div id="frCitationris-64363" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Buell, Ryan W., Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan, and Rengaraj Venkatesh. <A HREF="https://pubsonline.informs.org/doi/10.1287/msom.2021.0012">"Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments."</A> <I>Manufacturing & Service Operations Management</I> 26, no. 1 (January–February 2024): 154–166.</div> <div id="frRelatedris-64363" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>2024</li> <li class="ash">Working Paper</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=63555" aria-label="The Impact of Culture Consistency on Subunit Outcomes faculty & research publication detail page"> <h2 class="eta">The Impact of Culture Consistency on Subunit Outcomes</h2></a><div class="nu add-underline">By: Jasmijn Bol, Robert Grasser, Serena Loftus and <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=10699&click=byline">Tatiana Sandino</a></div> <div class="shim10"></div> <div class="add-underline">We examine the association between subunit culture consistency—defined as the congruence between the organizational values espoused by top management and those perceived and practiced by subunit employees—and subunit outcomes. Using data from 235 subunits of a North... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=63555" aria-label="View Details about The Impact of Culture Consistency on Subunit Outcomes">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Organizational Culture">Organizational Culture</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Employees">Employees</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Creativity">Creativity</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Satisfaction">Satisfaction</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-63555" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for The Impact of Culture Consistency on Subunit Outcomes">Citation</a></div> <div style="min-width:110px;"><a href="https://www.hbs.edu/faculty/Pages/download.aspx?name=2024-01-30+BGLS_Submitted+to+TAR.pdf" class="pub-extra-item black mu" aria-label="Read The Impact of Culture Consistency on Subunit Outcomes Now">Read Now</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-63555" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=63555" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about The Impact of Culture Consistency on Subunit Outcomes">Related</a></div> </div> <div id="frCitationris-63555" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Bol, Jasmijn, Robert Grasser, Serena Loftus, and Tatiana Sandino. <A HREF="https://www.hbs.edu/faculty/Pages/download.aspx?name=2024-01-30 BGLS_Submitted to TAR.pdf">"The Impact of Culture Consistency on Subunit Outcomes."</A> Working Paper, January 2024.</div> <div id="frRelatedris-63555" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>December 2023</li> <li class="ash">Teaching Note</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=65078" aria-label="Buurtzorg faculty & research publication detail page"> <h2 class="eta">Buurtzorg</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=17441&click=byline">Ethan Bernstein</a> and <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=10699&click=byline">Tatiana Sandino</a></div> <div class="shim10"></div> <div class="add-underline">Teaching Note for HBS Case No. 122-101. As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=65078" aria-label="View Details about Buurtzorg">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Health Care and Treatment">Health Care and Treatment</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Employee Relationship Management">Employee Relationship Management</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Knowledge Dissemination">Knowledge Dissemination</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Knowledge Management">Knowledge Management</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Management Practices and Processes">Management Practices and Processes</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Organizational Design">Organizational Design</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Organizational Structure">Organizational Structure</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Groups and Teams">Groups and Teams</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Learning">Learning</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Health Industry">Health Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Netherlands">Netherlands</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-65078" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Buurtzorg">Citation</a></div> <div><a href="http://hbr.org/search/124059" class="pub-extra-item black mu" aria-label="Purchase Buurtzorg">Purchase</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-65078" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=65078" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Buurtzorg">Related</a></div> </div> <div id="frCitationris-65078" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Bernstein, Ethan, and Tatiana Sandino. "Buurtzorg." Harvard Business School Teaching Note 124-059, December 2023.</div> <div id="frRelatedris-65078" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>2023</li> <li class="ash">Working Paper</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=65252" aria-label="The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks faculty & research publication detail page"> <h2 class="eta">The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=1374826&click=byline">Isamar Troncoso</a>, Minkyung Kim, Ishita Chakraborty and SooHyun Kim</div> <div class="shim10"></div> <div class="add-underline">The US has seen a rise in union movements, but their effects on service industry marketing outcomes like customer satisfaction and perceptions of service quality remain understudied. In this paper, we empirically study the impact on customer satisfaction and... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=65252" aria-label="View Details about The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Labor Unions">Labor Unions</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Customer Satisfaction">Customer Satisfaction</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Perception">Perception</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Public Opinion">Public Opinion</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Employees">Employees</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Food and Beverage Industry">Food and Beverage Industry</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-65252" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks">Citation</a></div> <div style="min-width:55px;"><a href="https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4657689" class="pub-extra-item black mu" aria-label="SSRN for The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks">SSRN</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-65252" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=65252" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks">Related</a></div> </div> <div id="frCitationris-65252" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Troncoso, Isamar, Minkyung Kim, Ishita Chakraborty, and SooHyun Kim. <A HREF="https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4657689">"The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks."</A> Working Paper, 2023.</div> <div id="frRelatedris-65252" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>October 2023 (Revised January 2024)</li> <li class="ash">Case</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64815" aria-label="Ball: EVA Driving the World's Leading Can Manufacturer (A) faculty & research publication detail page"> <h2 class="eta">Ball: EVA Driving the World's Leading Can Manufacturer (A)</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=740159&click=byline">Jonas Heese</a> and Susan Pinckney</div> <div class="shim10"></div> <div class="add-underline">The case describes Ball’s multi decade history of using Economic Value Added to drive decision making and workforce compensation. In 2016, the company acquired Rexam PLC and became the world’s leading metal beverage container company. Consumer demand for varied... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64815" aria-label="View Details about Ball: EVA Driving the World's Leading Can Manufacturer (A)">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Budgets and Budgeting">Budgets and Budgeting</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Cost Accounting">Cost Accounting</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Financial Reporting">Financial Reporting</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Financial Statements">Financial Statements</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Buildings and Facilities">Buildings and Facilities</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Green Building">Green Building</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Mergers and Acquisitions">Mergers and Acquisitions</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Customer Satisfaction">Customer Satisfaction</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Decisions">Decisions</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Forecasting and Prediction">Forecasting and Prediction</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Machinery and Machining">Machinery and Machining</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Asset Pricing">Asset Pricing</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Corporate Finance">Corporate Finance</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Capital">Capital</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Cost">Cost</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Financial Management">Financial Management</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Goods and Commodities">Goods and Commodities</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Compensation and Benefits">Compensation and Benefits</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Executive Compensation">Executive Compensation</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Employee Relationship Management">Employee Relationship Management</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Goals and Objectives">Goals and Objectives</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Resource Allocation">Resource Allocation</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Business Strategy">Business Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Corporate Strategy">Corporate Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Food and Beverage Industry">Food and Beverage Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=United States">United States</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Arizona">Arizona</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=California">California</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Texas">Texas</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-64815" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Ball: EVA Driving the World's Leading Can Manufacturer (A)">Citation</a></div> <div><a href="http://cb.hbsp.harvard.edu/cbmp/product/124002-PDF-ENG" class="pub-extra-item black mu" aria-label="Educators for Ball: EVA Driving the World's Leading Can Manufacturer (A)">Educators</a></div> <div><a href="http://hbr.org/search/124002" class="pub-extra-item black mu" aria-label="Purchase Ball: EVA Driving the World's Leading Can Manufacturer (A)">Purchase</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-64815" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=64815" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Ball: EVA Driving the World's Leading Can Manufacturer (A)">Related</a></div> </div> <div id="frCitationris-64815" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Heese, Jonas, and Susan Pinckney. <A HREF="http://hbr.org/product/Ball--EVA-Driving-the-Wor/an/124002-PDF-ENG">"Ball: EVA Driving the World's Leading Can Manufacturer (A)."</A> Harvard Business School Case 124-002, October 2023. (Revised January 2024.)</div> <div id="frRelatedris-64815" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>October 2023 (Revised April 2024)</li> <li class="ash">Case</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64795" aria-label="ghSMART & Co: Building and Scaling a Time Smart Firm faculty & research publication detail page"> <h2 class="eta">ghSMART & Co: Building and Scaling a Time Smart Firm</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=943704&click=byline">Ashley Whillans</a> and Sara Coronel Rodriguez</div> <div class="shim10"></div> <div class="add-underline">"For ghSMART, freedom is the first principle from which all good things flow”—Geoff Smart, Chairman and Founder, ghSMART. ghSMART was a leadership advisory firm that was grounded in the principle of freedom. Talented Consultants and Partners could work remotely from... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64795" aria-label="View Details about ghSMART & Co: Building and Scaling a Time Smart Firm">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Time">Time</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Consulting Firms">Consulting Firms</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Time Management">Time Management</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Talent and Talent Management">Talent and Talent Management</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Employee Relationship Management">Employee Relationship Management</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Innovation Strategy">Innovation Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Knowledge Sharing">Knowledge Sharing</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Organizational Culture">Organizational Culture</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Going Public">Going Public</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Partners and Partnerships">Partners and Partnerships</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Expansion">Expansion</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Reputation">Reputation</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-64795" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for ghSMART & Co: Building and Scaling a Time Smart Firm">Citation</a></div> <div><a href="http://cb.hbsp.harvard.edu/cbmp/product/924009-PDF-ENG" class="pub-extra-item black mu" aria-label="Educators for ghSMART & Co: Building and Scaling a Time Smart Firm">Educators</a></div> <div><a href="http://hbr.org/search/924009" class="pub-extra-item black mu" aria-label="Purchase ghSMART & Co: Building and Scaling a Time Smart Firm">Purchase</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-64795" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=64795" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about ghSMART & Co: Building and Scaling a Time Smart Firm">Related</a></div> </div> <div id="frCitationris-64795" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Whillans, Ashley, and Sara Coronel Rodriguez. <A HREF="http://hbr.org/product/ghSMART---Co--Building-an/an/924009-PDF-ENG">"ghSMART & Co: Building and Scaling a Time Smart Firm."</A> Harvard Business School Case 924-009, October 2023. (Revised April 2024.)</div> <div id="frRelatedris-64795" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>October 2023 (Revised February 2024)</li> <li class="ash">Case</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64775" aria-label="Loris faculty & research publication detail page"> <h2 class="eta">Loris</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=1175206&click=byline">Shunyuan Zhang</a>, <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6521&click=byline">Das Narayandas</a>, Stacy Straaberg and David Lane</div> <div class="shim10"></div> <div class="add-underline">In December 2022, Loris’s executive team considered their go-to-market strategy. Loris was an artificial intelligence (AI) software startup for the customer service industry with two products on the market: 1) Agent Assist which provided customer service agents (CSAs)... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64775" aria-label="View Details about Loris">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Decisions">Decisions</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Growth and Development Strategy">Growth and Development Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Product Launch">Product Launch</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Product Positioning">Product Positioning</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Business Strategy">Business Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Competitive Strategy">Competitive Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Business Startups">Business Startups</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=AI and Machine Learning">AI and Machine Learning</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Applications and Software">Applications and Software</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Marketing Strategy">Marketing Strategy</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Sales">Sales</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Technology Industry">Technology Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=United States">United States</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-64775" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Loris">Citation</a></div> <div><a href="http://cb.hbsp.harvard.edu/cbmp/product/524010-PDF-ENG" class="pub-extra-item black mu" aria-label="Educators for Loris">Educators</a></div> <div><a href="http://hbr.org/search/524010" class="pub-extra-item black mu" aria-label="Purchase Loris">Purchase</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-64775" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=64775" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Loris">Related</a></div> </div> <div id="frCitationris-64775" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Zhang, Shunyuan, Das Narayandas, Stacy Straaberg, and David Lane. <A HREF="http://hbr.org/product/Loris/an/524010-PDF-ENG">"Loris."</A> Harvard Business School Case 524-010, October 2023. (Revised February 2024.)</div> <div id="frRelatedris-64775" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>August 2023</li> <li class="ash">Technical Note</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64620" aria-label="Two Ways of Pursuing a Calling faculty & research publication detail page"> <h2 class="eta">Two Ways of Pursuing a Calling</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=24278&click=byline">Leslie Perlow</a> and Hannah Weisman</div> <div class="shim10"></div> <div class="add-underline">Work can be a means to a financial end, a stepping stone to higher-level jobs, or a meaningful end in itself: a calling. The technical note provides an overview of two different ways people can pursue a calling: with an internal focus or external focus. <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64620" aria-label="View Details about Two Ways of Pursuing a Calling">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Personal Development and Career">Personal Development and Career</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Job Search">Job Search</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Job Design and Levels">Job Design and Levels</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Happiness">Happiness</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Identity">Identity</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Well-being">Well-being</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Motivation and Incentives">Motivation and Incentives</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Human Needs">Human Needs</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Satisfaction">Satisfaction</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Mission and Purpose">Mission and Purpose</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Health Industry">Health Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Music Industry">Music Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Education Industry">Education Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Fine Arts Industry">Fine Arts Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Motion Pictures and Video Industry">Motion Pictures and Video Industry</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-64620" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Two Ways of Pursuing a Calling">Citation</a></div> <div><a href="http://cb.hbsp.harvard.edu/cbmp/product/424023-PDF-ENG" class="pub-extra-item black mu" aria-label="Educators for Two Ways of Pursuing a Calling">Educators</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-64620" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=64620" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Two Ways of Pursuing a Calling">Related</a></div> </div> <div id="frCitationris-64620" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Perlow, Leslie, and Hannah Weisman. "Two Ways of Pursuing a Calling." Harvard Business School Technical Note 424-023, August 2023.</div> <div id="frRelatedris-64620" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>2023</li> <li class="ash">Article</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64362" aria-label="Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma faculty & research publication detail page"> <h2 class="eta">Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma</h2></a><div class="nu add-underline">By: Nazlı Sönmez, Kavitha Srinivasan, Rengaraj Venkatesh, <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=320524&click=byline">Ryan W. Buell</a> and Kamalini Ramdas</div> <div class="shim10"></div> <div class="add-underline">In Shared Medical Appointments (SMAs), patients with similar conditions meet the physician together and each receives one-on-one attention. SMAs can improve outcomes and physician productivity. Yet privacy concerns have stymied adoption. In physician-deprived nations,... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64362" aria-label="View Details about Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Health Care and Treatment">Health Care and Treatment</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Customer Satisfaction">Customer Satisfaction</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Outcome or Result">Outcome or Result</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=India">India</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-64362" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma">Citation</a></div> <div><a href="https://journals.plos.org/globalpublichealth/article?id=10.1371/journal.pgph.0001648" class="pub-extra-item black mu" aria-label="Read Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma Now">Read Now</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-64362" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=64362" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma">Related</a></div> </div> <div id="frCitationris-64362" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Sönmez, Nazlı, Kavitha Srinivasan, Rengaraj Venkatesh, Ryan W. Buell, and Kamalini Ramdas. <A HREF="https://journals.plos.org/globalpublichealth/article?id=10.1371/journal.pgph.0001648">"Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma."</A> e0001648. <I>PLoS Global Public Health</I> 3, no. 7 (2023).</div> <div id="frRelatedris-64362" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>July 2023</li> <li class="ash">Case</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64223" aria-label="Schuberg Philis: From Success to Significance faculty & research publication detail page"> <h2 class="eta">Schuberg Philis: From Success to Significance</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6445&click=byline">Thomas J. DeLong</a> and Daniela Beyersdorfer</div> <div class="shim10"></div> <div class="add-underline">The founders of Dutch professional services firm Schuberg Philis, and the new leadership team entrusted with the day-to-day management, must set the path forward in 2019. The company has grown into a €70 million revenue strong IT provider with top ranks in the... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64223" aria-label="View Details about Schuberg Philis: From Success to Significance">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Management Succession">Management Succession</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Growth Management">Growth Management</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Change Management">Change Management</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Transformation">Transformation</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Mission and Purpose">Mission and Purpose</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Leadership">Leadership</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Leading Change">Leading Change</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Information Technology Industry">Information Technology Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Consulting Industry">Consulting Industry</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Europe">Europe</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Netherlands">Netherlands</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-64223" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Schuberg Philis: From Success to Significance">Citation</a></div> <div><a href="http://cb.hbsp.harvard.edu/cbmp/product/424012-PDF-ENG" class="pub-extra-item black mu" aria-label="Educators for Schuberg Philis: From Success to Significance">Educators</a></div> <div><a href="http://hbr.org/search/424012" class="pub-extra-item black mu" aria-label="Purchase Schuberg Philis: From Success to Significance">Purchase</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-64223" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=64223" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Schuberg Philis: From Success to Significance">Related</a></div> </div> <div id="frCitationris-64223" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">DeLong, Thomas J., and Daniela Beyersdorfer. <A HREF="http://hbr.org/product/Schuberg-Philis--From-Suc/an/424012-PDF-ENG">"Schuberg Philis: From Success to Significance."</A> Harvard Business School Case 424-012, July 2023.</div> <div id="frRelatedris-64223" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>2023</li> <li class="ash">Working Paper</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64101" aria-label="Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services faculty & research publication detail page"> <h2 class="eta">Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=1161028&click=byline">Natalie Epstein</a>, Santiago Gallino and <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=1029325&click=byline">Antonio Moreno</a></div> <div class="shim10"></div> <div class="add-underline">Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.<br> We partner with a last-mile delivery company and, through natural and field experiments, explore... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=64101" aria-label="View Details about Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Customer Satisfaction">Customer Satisfaction</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Consumer Behavior">Consumer Behavior</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Logistics">Logistics</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Communication">Communication</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-64101" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services">Citation</a></div> <div style="min-width:55px;"><a href="https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4347446" class="pub-extra-item black mu" aria-label="SSRN for Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services">SSRN</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-64101" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=64101" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services">Related</a></div> </div> <div id="frCitationris-64101" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Epstein, Natalie, Santiago Gallino, and Antonio Moreno. <A HREF="https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4347446">"Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services."</A> Working Paper, May 2023.</div> <div id="frRelatedris-64101" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>2023</li> <li class="ash">Working Paper</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=63414" aria-label="Summarizing the Mental Customer Journey faculty & research publication detail page"> <h2 class="eta">Summarizing the Mental Customer Journey</h2></a><div class="nu add-underline">By: <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=1326184&click=byline">Julian De Freitas</a>, Ahmet Uğuralp, Zeliha Uğuralp, Pechthida Kim and Tomer Ullman</div> <div class="shim10"></div> <div class="add-underline">How do consumers summarize and act on their experiences, as when deciding whether an interaction with a firm was satisfying and whether to buy from it? Previous work on the summary of continuous experiences has tended to focus on a handful of experience patterns and... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=63414" aria-label="View Details about Summarizing the Mental Customer Journey">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Customer Experience">Customer Experience</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Customer Journey">Customer Journey</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Natural Language Processing">Natural Language Processing</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Summarization">Summarization</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Customer Satisfaction">Customer Satisfaction</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Outcome or Result">Outcome or Result</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Decision Choices and Conditions">Decision Choices and Conditions</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-63414" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Summarizing the Mental Customer Journey">Citation</a></div> <div style="min-width:55px;"><a href="https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4323837" class="pub-extra-item black mu" aria-label="SSRN for Summarizing the Mental Customer Journey">SSRN</a></div> <div style="min-width:110px;"><a href="https://www.hbs.edu/faculty/Pages/download.aspx?name=23-038.pdf" class="pub-extra-item black mu" aria-label="Read Summarizing the Mental Customer Journey Now">Read Now</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-63414" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=63414" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Summarizing the Mental Customer Journey">Related</a></div> </div> <div id="frCitationris-63414" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">De Freitas, Julian, Ahmet Uğuralp, Zeliha Uğuralp, Pechthida Kim, and Tomer Ullman. <A HREF="https://www.hbs.edu/faculty/Pages/download.aspx?name=23-038.pdf">"Summarizing the Mental Customer Journey."</A> Harvard Business School Working Paper, No. 23-038, January 2023.</div> <div id="frRelatedris-63414" class="frRelated nu has-slide" style="margin-top: 10px; display:none;"></div> </div> </div> </div> </div> </div> <div class="fr-research-list"> <div class="media" data-wcm-edit-url=""> <div class="row-left"> <div class="span99"> <ul class="linear mu-uc"> <li>January–February 2023</li> <li class="ash">Article</li> </ul><a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=63416" aria-label="Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility faculty & research publication detail page"> <h2 class="eta">Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility</h2></a><div class="nu add-underline">By: Mark Mortensen and <a href="https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6451&click=byline">Amy C. Edmondson</a></div> <div class="shim10"></div> <div class="add-underline">A lot of leaders believe that the formula for attracting and keeping talent is simple: Just ask people what they want and give it to them. The problem is, that approach tends to address only the material aspects of jobs that are top of employees’ minds at the moment,... <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=63416" aria-label="View Details about Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility">View Details</a></div> <div class="shim12"></div> <div class="mu regular add-underline"><span><strong>Keywords: </strong></span><a href="/faculty/research/publications/Pages/default.aspx?q=Compensation and Benefits">Compensation and Benefits</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Retention">Retention</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Recruitment">Recruitment</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Mission and Purpose">Mission and Purpose</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Organizational Culture">Organizational Culture</a>; <a href="/faculty/research/publications/Pages/default.aspx?q=Satisfaction">Satisfaction</a></div> <div class="shim10"></div> <div class="publication-extras-container toggle-container add-underline"> <div class="publication-extras" style="display: flex; flex-direction: row;"> <div><a href="#frCitationris-63416" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Citation for Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility">Citation</a></div> <div style="min-width:110px;"><a href="http://ezp-prod1.hul.harvard.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=160701545&site=ehost-live&scope=site" class="pub-extra-item black mu" aria-label="Find Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility at Harvard">Find at Harvard</a></div> <div style="min-width:110px;"><a href="https://hbr.org/2023/01/rethink-your-employee-value-proposition" class="pub-extra-item black mu" aria-label="Register to read Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility">Register to Read</a></div> <div class="relatedpopout-trigger"><a href="#frRelatedris-63416" data-item-url="https://www.hbs.edu/faculty/Pages/item.aspx?num=63416" class="pub-extra-item toggle-plus toggle-button black mu" role="button" aria-label="Related publications about Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility">Related</a></div> </div> <div id="frCitationris-63416" class="frCitation nu has-slide" style="margin-top: 10px; display:none;">Mortensen, Mark, and Amy C. 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