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class="menu-item menu-item-type-post_type menu-item-object-page menu-item-19983"><a href="https://www.plu.edu/marcom/mailing/faq/">FAQ</a></li> <li id="menu-item-19981" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-19981"><a href="https://www.plu.edu/marcom/mailing/distribution-counts/">Distribution Counts</a></li> </ul> </li> <li id="menu-item-19693" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-19693"><a href="/marcom/documents/">Documents & Forms</a></li> <li id="menu-item-19689" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-19689"><a href="/marcom/staff/">Staff</a></li> </ul> </nav> </div> <div id="site-sidebar-wrapper" class="hide-for-medium-down"> <div id="plu-standard-sidebar" class="standard-site-sidebar" role="complementary" aria-label="Sidebar for the Marketing & Communications website"> <div id="contact_info-2" class="widget plu contact-info"><h6 class="widgettitle">Contact Information</h6><p class="dept-name"><strong>Marketing & Communications</strong></p><p><strong>Phone:</strong> <a class="phone" href="tel:2535357436" rel="nofollow">253-535-7436</a></p><p><strong>Fax:</strong> 253-535-8382</p><p><strong>Email:</strong> <a href="mailto:marcom@plu.edu" rel="nofollow">marcom@plu.edu</a></p><p class="dept-address"><p>12210 10th Ave S<br /> Tacoma, WA 98447</p> </p></div><div id="office_hours-3" class="widget plu office-hours"><h6 class="widgettitle">Copy Center Hours</h6><div class="day">Mon - Fri:</div> <div class="time">7:30am - 4:30pm</div></div><div id="office_hours-2" class="widget plu office-hours"><h6 class="widgettitle">Mail Services Hours</h6><div class="day">Mon - Fri:</div> <div class="time">7:30am - 4:30pm</div></div><div id="text-2" class="widget widget_text"><h6 class="widgettitle">Closed for Lunch</h6> <div class="textwidget"><p>12:00 – 1:00pm</p> </div> </div><div id="nav_menu-2" class="widget widget_nav_menu"><h6 class="widgettitle">Links</h6><div class="menu-links-container"><ul id="menu-links" class="menu"><li id="menu-item-19725" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-19725"><a href="https://www.plu.edu/university-relations/">University Relations</a></li> </ul></div></div> </div> </div> </div> <div class="inner-content-right-side"> <a name="maincontent" id="maincontent"></a> <div class="articles post-content-type-page"> <article id="post-44" class="post-44 page type-page status-publish hentry"> <header class="entry-header"> </header> <div class="entry-content"> <div class="wpb-content-wrapper"><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-info vc_do_message" ><div class="vc_message_box-icon"><i class="fas fa-info-circle"></i></div><p>The university is changing it’s shipping address. Pierce County is updating the PLU Mail Services address to better align with the local emergency response system. This update will also provide Amazon, FedEx, and other drivers with a more direct and secure delivery route.<b><br /> </b></p> <p><a href="https://www.plu.edu/marcom/mailing/faq/">VISIT FAQs</a></p> </div><h3 class="plu-header-element align-left ">Mailing & Shipping</h3></div></div></div></div><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="text-box "><p>The staff in Mail Services & Shipping are responsible for managing campus mail, domestic and international mail, bulk mail, shipping and receiving and maintenance of the warehouse.</p> <p>For your mailing and shipping needs, customer service maintains the service desk, billing, financial records and bookkeeping for the Mailing & Shipping Group. Call them for questions concerning postal rates, charges on any of your job tickets or Banner entries.</p></div><div class="text-box gray-bg "><h4 class="align-left">Mail Policy and Procedures</h4><p><strong>Sending mail and packages to Pacific Lutheran University</strong><br /> Family and friends are strongly cautioned not to send cash, checks, gift cards and any other valuable items via United States Post Office First-Class Mail without taking some extra precautions. In order to ensure safe delivery of such items, the university recommends the use of a tracking number, certified or other insured process. The extra services are offered by the USPS and express shipping companies Federal Express and UPS. The university also offers Amazon Lockers for the secure delivery of small and large packages. The Amazon Lockers are only for packages purchased and shipped from Amazon.</p> <p><strong>Damaged or tampered mail procedure</strong><br /> The PLU Mail Services team will,<b> to the best of its ability, </b>identify any damaged or tampered USPS First-Class Mail at the post office each morning. The USPS will mark the mail as damaged in transit before arriving to PLU. PLU Mail Services will contact the recipient to pick up the damaged mail at Mail Services where it will be held for 72 hours. At the end of the 72 hour period, it will be sent back to the post office which will return it to the sender. It is the responsibility of the recipient to contact the USPS for further investigation and follow up.</p> <p><strong>Damaged or tampered package service (UPS, Fed Ex, USPS-certified) procedure</strong><br /> If packages are received in damaged condition, PLU Mail Services will document and photograph the damage in order to provide this information to the recipient should they need to file a claim with the delivery company. In cases of significant package damage, PLU Mail Services may choose to refuse package delivery; this is rare and, should it occur, we will notify the customer of the action taken on their behalf.</p></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-4"><div class="vc_column-inner"><div class="wpb_wrapper"><div style="margin-bottom: 10px" class="plu-campusbird-map"><iframe style="height:650px; width:100%; border: 0px solid #fff; margin: 0; padding: 0;" src="https://map.concept3d.com/?id=1007&tbh=1&sbh=1&fh=1&ph=1#!sbc/?m/175942?mc/47.1439,-122.44285" frameborder="0" scrolling="no">Your browser does not support iframes.</iframe></div></div></div></div></div><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_btn3-container vc_btn3-center vc_do_btn" ><a class="vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-modern vc_btn3-block vc_btn3-color-gold" href="https://www.plu.edu/about/contact/" title="">Read more about Sending Mail to PLU</a></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-4"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div> </div> </div> </article> </div> </div> <div id="site-sidebar-wrapper-alt" class="hide-for-semi-large-up"> <div id="plu-standard-sidebar" class="standard-site-sidebar" role="complementary" aria-label="Sidebar for the Marketing & Communications website"> <div id="contact_info-2" class="widget plu contact-info"><h6 class="widgettitle">Contact Information</h6><p class="dept-name"><strong>Marketing & Communications</strong></p><p><strong>Phone:</strong> <a class="phone" href="tel:2535357436" rel="nofollow">253-535-7436</a></p><p><strong>Fax:</strong> 253-535-8382</p><p><strong>Email:</strong> <a href="mailto:marcom@plu.edu" rel="nofollow">marcom@plu.edu</a></p><p class="dept-address"><p>12210 10th Ave S<br /> Tacoma, WA 98447</p> </p></div><div id="office_hours-3" class="widget plu office-hours"><h6 class="widgettitle">Copy Center Hours</h6><div class="day">Mon - Fri:</div> <div class="time">7:30am - 4:30pm</div></div><div id="office_hours-2" class="widget plu office-hours"><h6 class="widgettitle">Mail Services Hours</h6><div class="day">Mon - Fri:</div> <div class="time">7:30am - 4:30pm</div></div><div id="text-2" class="widget widget_text"><h6 class="widgettitle">Closed for Lunch</h6> <div class="textwidget"><p>12:00 – 1:00pm</p> </div> </div><div id="nav_menu-2" class="widget widget_nav_menu"><h6 class="widgettitle">Links</h6><div class="menu-links-container"><ul id="menu-links-1" class="menu"><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-19725"><a href="https://www.plu.edu/university-relations/">University Relations</a></li> </ul></div></div> </div> </div> </div> </div> </div> </div> <footer class="footer" role="contentinfo" aria-label="Global"> <div 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