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Product safety guidelines - Microsoft Support

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class="calloutHeading" id="calloutHeading">You have multiple accounts</div> <div class="calloutMessage" id="calloutMessage">Choose the account you want to sign in with.</div> </div> </div> </div> <div id="ocHelp" dir="ltr"> <div id="ocArticle" class=""> <div class="grd main-content zero-margin" id="ocMainContent"> <div class="row ocpArticleSizingWrapper"> <main id="supArticleContent" class="col-3-4" data-bi-area="content" tabindex="-1"> <header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Product safety guidelines</h1> </header> <section class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"><summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Surface</span> <span class="appliesToItem">Xbox</span> <span class="appliesToItem">HoloLens Devices</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section class="ocpIntroduction"> <p>Microsoft cares about the safety of our customers and employees. We plan, design, manufacture, sell and maintain Surface, Xbox, and HoloLens devices to meet or exceed industry standards. Our products are certified to applicable international safety standards.</p> </section><section aria-labelledby="ID0EDJ" class="ocpSection"> <h2 id="ID0EDJ" class="">Commitment to product safety</h2> <p>Microsoft is committed to product safety.</p> <p> <b class="ocpLegacyBold">Safe use and handling</b>: We provide safety information for our products with labels, user guides, and online content, and encourage everyone to use this information to understand how to use our products.</p> <p> <b class="ocpLegacyBold">Safety monitoring and continuous improvement</b>: Creating safe products supports Microsoft’s mission to empower every person and every organization on the planet to achieve more. We monitor product performance, customer concerns, and the effectiveness of our programs to continuously improve product safety. We examine ideas and guidelines from industry associations, governmental agencies, and customers, and search for new and emerging practices and technologies. </p> <p> <b class="ocpLegacyBold">Digital and online safety</b>: In addition to our dedication to the physical safety of our Surface, Xbox, and HoloLens products, Microsoft is also committed to digital and online safety. To learn more, see <a href="https://www.microsoft.com/online-safety/?rtc=1&amp;activetab=protect-whats-important%3aprimaryr4" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Online safety</a> and <a href="https://www.microsoft.com/digitalsafety" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Digital safety</a>.</p> </section><section aria-labelledby="ID0EDH" class="ocpSection"> <h2 id="ID0EDH" class="">Product safety warnings</h2> <p>Microsoft provides safety warnings and instructions with our hardware products to help you effectively use and enjoy your devices. If you would like to review our product safety warnings and instructions, see <a href="/en-us/windows/product-safety-warnings-and-instructions-726eab87-f471-4ad8-48e5-9c25f68927ba" class="ocpArticleLink" data-bi-type="anchor">Product safety warnings and instructions</a>.​​​​​​​</p> </section><section aria-labelledby="ID0EDF" class="ocpSection"> <h2 id="ID0EDF" class="">​​​​​​​Report a product safety event</h2> <p>If you believe your Microsoft device has experienced a potential product safety event, such as emitting smoke or sparks, showing signs of heat damage or melting, or damaging other property or causing personal injury, we encourage you to report the event to Microsoft by selecting the following link.</p> <p> <a href="https://support.microsoft.com/contactus" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Report a product safety event</a> </p> <p>Make sure to keep all items related to the event with you, as you’ll be requested to provide photos of the Microsoft device, as well as other details you’ve previously reported. 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