Track Order Status of Your New SIM Online - Postpaid/Prepaid SIM Tracker

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aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="headercomponent aem-GridColumn aem-GridColumn--default--12"> <div class="d-flex vicontainer"> <div class="row col-12 px-0"> <nav class="col-12 navbar navbar-expand-lg navbar-light nav-header container px-md-0"> <div class="col-6 col-lg-1"><a class="navbar-brand" href="https://www.myvi.in"><img src="/content/dam/microsite/logo.svg" title="Vi" alt="Vi" class="logo-img"/></a> </div> <div class="col-6 col-lg-2 cclink d-none"> <a class="ccredirectlink" href="/cms/lead-search">Back to CallCenter</a> </div> </nav> </div> </div> </div> </div></div> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="neogoldtrackorder aem-GridColumn aem-GridColumn--default--12"> <div class="neogoldotp"> <div class="redIntegrate">  <div class="modal fade get-pack" id="trackPopUp" role="dialog"> <div class="modal-dialog modal-dialog-centered modalgetpack" role="document"> <div class="modal-content"> <div class="modal-body model-text"> <button type="button" class="close" data-dismiss="modal"><img src="/content/dam/neogold/otp/close-btn.svg" alt="" class="modal-cross"></button> <div class="heading"> <p class="otpHeading">OTP sent to <span id="otpsenttonumber">9820123456</span></p> <p class="otpSubHeading">Enter OTP to track your order</p> </div> <div class="inputBox"> <label class="bootLabel" for="neomobilenumber">enter 4 digit otp</label> <input type="number" pattern="/^-?\d+\.?\d*$/" maxlength="4" onKeyPress="if(this.value.length==4) return false;" class="form-control" id="fourDigitOtp" placeholder="enter 4 digit OTP" name="fourDigitOtp" autocomplete="off" /> </div> <div class="valid-feedback fourDigitOtp feedback;" id="otpErr"> <span> <img src="/content/dam/neogold/otp/info.png" class="infoImg" data-img="" /></span> <span class="infoText" data-msg="" data-error-msg="">Invalid OTP. <span class="infoTextAttemp">2</span></span><span> attempts left</span> </div> <div class="valid-feedback fourDigitOtp feedback;" id="otpreattempterr"> </div> <div class="alternativeOtp"> <div class="alternativeOtpLeft">Didn’t receive the OTP ?</div> <div id="forMobile"><div class="alternativeOtpRight"><span class="otpResend forClick d-none">resend</span><span class="otpTimer">(In 00:45s)</span></div></div> <div id="forDesktop"><div class="alternativeOtpRight"><span class="otpResend forClick d-none">resend</span><span class="otpTimer d-none">(In 00:45s)</span></div></div> </div> <div class="trackButton"> <input type="button" class="trackbtnSumit" data-verify-otp-text="" value="track order" disabled/> </div> <input type="hidden" id="otpStatus" value=""/> <input type="hidden" id="oneattemptleft" value="OTP re-sent. You have one last attempt left to request OTP."/> <input type="hidden" id="resentattemptexhausted" value="OTP re-sent. You have exhausted all your resend attempts."/> <input type="hidden" id="resendlocked" value="You have exhausted all your resend attempts."/> <input type="hidden" id="servicefailure" value="Something went wrong, please try after sometime."/> <input type="hidden" id="allattemptexhausted" value="Total attempts have been exhausted, please try after 15 minutes."/> <input type="hidden" id="resendexhaustedValidateAvail" value="Your attempts are exhausted. Please click on resend button to get a new OTP."/> <input type="hidden" id="otpresentmessage" value="OTP re-sent"/> <input type="hidden" id="otpresenttime" value="45"/>      </div> </div> </div> </div> </div></div> <div aria-live="polite" aria-atomic="true" class="toast-wrapper d-flex justify-content-center align-items-flex-start"> <div class="toast" role="alert" aria-live="assertive" data-delay="1000000" aria-atomic="true"> <div class="toast-body"> <img src="/content/dam/neogold/error-mark.svg" loading="lazy" class="error-mark" alt="error mark"/> <p>No existing orders found. </p><img class="close" loading="lazy" src="/content/dam/neogold/close.svg" alt="img"/> </div> </div> </div> <div class="container trackorder-comp d-none"> <img class="img-fluid mobile-img d-block d-md-none" loading="lazy" src="/content/dam/neogold/manwithbike.svg" alt="img"/> <a href="#" class="go-back d-none row"> <img src="/content/dam/neogold/left-arrow@2x.png" loading="lazy" alt="img"/> <span class="back-text">go back to order tracking</span></a> <div class="row no-section"> <div class="col-lg-6 col-12 no-card" id="trackordernumberentry"> <h1 class="page-heading"> track your SIM/connection status </h1> <p class="page-section"> Get the status of your order using your mobile number. </p> <div class="no-wrapper-card"> <div class="d-flex flex-wrap"> <div class="col-12 col-md-7 px-0"> <div class="no-wrapper"> <div class="form-label-group"> <span class="country-code d-none">+91</span> <input type="tel" id="selfAlternateNo" class="form-control selfAlternateNo" maxlength="10" placeholder="enter your mobile number" autofocus inputmode="numeric" pattern="[0-9]"/> <label for="selfAlternateNo">enter your mobile number</label> <img class="clearAll d-none" loading="lazy" src="/content/dam/neogold/close.svg" alt="clearall"/> </div> <div class="note d-flex item-align-flex-start"> <img class="note-icon no-err-img" loading="lazy" src="/content/dam/neogold/black-info.png" alt="img"/> <img class="note-icon err-img d-none" loading="lazy" src="/content/dam/neogold/red-info.png" alt="img"/> <p id="noordererrortext">Enter the alternate number you gave us while placing order.</p> <p id="ordererrortext" class="d-none">Please enter 10 digit mobile number</p> </div> </div> </div> <div class="col-12 col-md-5 btn-wrapper"> <button class="btn btn-primary rounded-pill send-otp" disabled> send OTP </button> <input id="noordererrortextmsg" type="hidden" value="No orders matching this no. Please enter the contact no. used to place the order."/> <input id="noordererrororiginaltext" type="hidden" value="Enter the alternate number you gave us while placing order."/> </div> </div> </div> </div>  <div class="orderloading d-none"></div>  <div class="col-12 col-lg-7 show-order d-none" id="trackorderdetailshow"> <div class="neoOrdertracking"><div class="show-order "> <h2 class="page-heading"> showing all orders </h2> <p class="page-section"> Click on an order to see all delivery related details </p>  <div class="hbs" data-activeOrderHeading="active orders for " data-pastOrderHeading="past orders for" data-familyorderheading="family plan order" data-individual="individual order" data-orderIdText="order ID:" data-statusText="status:" data-consentSent="OTP and consent link sent to this user" data-selectedNumberText="Your mobile number:" data-consentApproved="Consent has been given by this member" data-consentpending="Consent pending" data-primaryBadgeText="primary member" data-secondaryBadgeText="family member" data-connection-text="connections" data-tooltip-text="No SIM delivery required, </br> consent of user pending"></div> <script id="trackorder-template" type="text/x-handlebars-template"> {{#if this.hasActive}} <div class="accordion" id="orderCollapse"> <div class="card"> <div class="card-header" id="orderCollapsehead1"> <h2 class="mb-0"> <button class="btn btn-link head-text" type="button" data-toggle="collapse" data-target="#orderCollapseSec" aria-expanded="true" aria-controls="orderCollapseSec"> {{msg.activeOrderHeading}} {{mobNumber}} </button> </h2> </div> <div id="orderCollapseSec" class="collapse show" aria-labelledby="orderCollapsehead1" data-parent="#orderCollapse"> {{#if this.activeOrders.individualOrders.length}} <div class="i-order-wrapper"> <div class="f-section-heading"> <img src="/content/dam/neogold/family/family-icon.svg"> <p>{{msg.individualText}}</p> </div> {{#each activeOrders.individualOrders}} <div class="plan-card"> <h6 class="plan-head" data-orderstatuscode="{{orderId}}" data-project="{{channel}}" data-leadid="{{leadId}}" data-plansummary="{{planSummary}}" data-channel="{{channelName}}"> <span>{{planSummary}}</span> {{#ifCond status 'noteq' 'Order Received'}}<img class="f-proceed-ico" src="/content/dam/neogold/family/right-arrow.svg">{{/ifCond}} </h6> <p class="date-name"><span class="date">{{date}}</span> | <span class="number">{{../msg.selectedNumberText}} {{mobNumber}}</span></p> <p class="order-id">{{../msg.orderIdText}} <span class="o-id">{{orderId}}</span></p> <p class="del-status"> <span class="del-update">{{../msg.statusText}} {{status}}</span> {{#if lp}} {{#ifCond lp 'equals' 'DISTA'}} {{#if distaJobId}} <a href="http://expresslive.dista.ai//track?{{distaJobId}}" target="_blank"><button class="live-trackBtn {{#ifCond status 'noteq' 'Out for Delivery'}}d-none{{/ifCond}}" type="button">live track</button></a> <input type="hidden" class= "distaJobId" value="{{distaJobId}}"/> {{/if}} {{/ifCond}} {{else}} {{#if zooperJobId}} <a href="https://app.zuperpro.com/api/customer_portal/job_details?company_uid=982c2dd4-5a14-42d8-8c95-65f9a502c721&job_uid={{zooperJobId}}" target="_blank"><button class="live-trackBtn {{#ifCond status 'noteq' 'Out for Delivery'}}d-none{{/ifCond}}" type="button">live track</button></a> <input type="hidden" class= "zooperJobID" value="{{zooperJobId}}"/> <input type="hidden" class= "companyUID" value="company_uid=982c2dd4-5a14-42d8-8c95-65f9a502c721&job_uid="/> {{/if}} {{/if}} </p> </div> {{/each}} </div> {{/if}} {{#if (isOrderPresent activeOrders.groupedFamilyOrders)}} <div class="f-order-wrapper"> <div class="f-section-heading"> <img src="/content/dam/neogold/family/family-icon.svg"> <p>{{msg.familyorderheading}}</p> </div> {{#eachInMap activeOrders.groupedFamilyOrders}} <div class="card-body"> <h6 class="plan-head" data-toggle="collapse" data-target="#{{key}}" aria-expanded="true" aria-controls="{{key}}">{{getPrimaryPlanName value}} | {{getPrimaryNoOfConn value}} {{../msg.connectionsText}}</h6> <div class="card-content collapse show" id="{{key}}"> {{#each value}} <div class="plan-card"> <p class="cust-name {{#ifCond status 'noteq' 'No Sim Delivery Required'}}plan-family{{/ifCond}}" data-orderstatuscode="{{orderId}}" data-leadid="{{leadId}}" data-plansummary="{{planSummary}}" data-channel="{{channelName}}"> <span class="c-name">{{custName}} </span> {{#if isPrimary}} <span class="badge badge-secondary">{{../../msg.primaryBadgeText}}</span> {{else}} <span class="badge badge-warning">{{../../msg.secondaryBadgeText}}</span> {{/if}} {{#ifCond status 'noteq' 'No SIM delivery required'}} <img class="f-proceed-ico" src="/content/dam/neogold/family/right-arrow.svg"> {{/ifCond}} {{#ifCond status 'equals' 'No SIM delivery required'}} {{#unless isPrimary}} {{#unless consent}} <img class="f-info-ico" src="/content/dam/neogold/family/f-info-icon.svg" data-toggle="tooltip" data-placement="right" title="{{../../msg.tooltipText}}" data-html="true"> {{/unless}} {{/unless}} {{/ifCond}} </p> <p class="date-name"><span class="date">{{date}}</span> | <span class="number">{{../../msg.selectedNumberText}} {{mobNumber}}</span></p> <p class="order-id">{{../../msg.orderIdText}} <span class="o-id">{{orderId}}</span></p> {{#unless consent}} {{#unless isPrimary}} <p class="del-status"><span class="del-update">{{../../msg.statusText}} {{status}}</span> {{#if lp}} {{#ifCond lp 'equals' 'DISTA'}} {{#if distaJobId}} <a href="http://expresslive.dista.ai//track?{{distaJobId}}" target="_blank"><button class="live-trackBtn {{#ifCond status 'noteq' 'Out for Delivery'}}d-none{{/ifCond}}" id="liveTrackBtn" type="button">live track</button></a> <input type="hidden" class= "distaJobId" value="{{distaJobId}}"/> {{/if}} {{/ifCond}} {{else}} {{#if zooperJobId}} <a href="https://app.zuperpro.com/api/customer_portal/job_details?company_uid=982c2dd4-5a14-42d8-8c95-65f9a502c721&job_uid={{zooperJobId}}" target="_blank"><button class="live-trackBtn {{#ifCond status 'noteq' 'Out for Delivery'}}d-none{{/ifCond}}" id="liveTrackBtn" type="button">live track</button></a> <input type="hidden" class= "zooperJobID" value="{{zooperJobId}}"/> <input type="hidden" class= "companyUID" value="company_uid=982c2dd4-5a14-42d8-8c95-65f9a502c721&job_uid="/> {{/if}} {{/if}} </p> {{/unless}} {{/unless}} {{#if isPrimary}} <p class="del-status"><span class="del-update">{{../../msg.statusText}} {{status}}</span> {{#if lp}} {{#ifCond lp 'equals' 'DISTA'}} {{#if distaJobId}} <a href="http://expresslive.dista.ai//track?{{distaJobId}}" target="_blank"><button class="live-trackBtn {{#ifCond status 'noteq' 'Out for Delivery'}}d-none{{/ifCond}}" id="liveTrackBtn" type="button">live track</button></a> <input type="hidden" class= "distaJobId" id="distaJobId" value="{{distaJobId}}"/> {{/if}} {{/ifCond}} {{else}} {{#if zooperJobId}} <a href="https://app.zuperpro.com/api/customer_portal/job_details?company_uid=982c2dd4-5a14-42d8-8c95-65f9a502c721&job_uid={{zooperJobId}}" target="_blank"><button class="live-trackBtn {{#ifCond status 'noteq' 'Out for Delivery'}}d-none{{/ifCond}}" id="liveTrackBtn" type="button">live track</button></a> <input type="hidden" class= "zooperJobID" id="zooperJobID" value="{{zooperJobId}}"/> <input type="hidden" class= "companyUID" id="companyUID" value="company_uid=982c2dd4-5a14-42d8-8c95-65f9a502c721&job_uid="/> {{/if}} {{/if}} </p> {{/if}} {{#ifCond status 'equals' 'No Sim Delivery Required'}} {{#unless isPrimary}} {{#unless consent}} <div class="f-note"> <img class="f-note-img" src="/content/dam/neogold/neo-family-thank-you/lock.svg"> <p class="f-note-txt">{{../../msg.consentSent}}</p> <p class="f-note-cnst pending">{{../../msg.consentpending}}</p> </div> {{/unless}} {{/unless}} {{/ifCond}} {{#ifCond status 'equals' 'No Sim Delivery Required'}} {{#unless isPrimary}} {{#if consent}} <div class="f-note"> <img class="f-note-img" src="/content/dam/neogold/mobile-icons-success.png"> <p class="f-note-txt">{{../../msg.consentApproved}}</p> </div> {{/if}} {{/unless}} {{/ifCond}} </div> <hr class="separator"> {{/each}} </div> </div> {{/eachInMap}} </div> {{/if}} </div> </div> {{/if}} {{#if hasPast}} <div class="prev-order"> <div class="accordion" id="pastOrderAccordion"> <div class="card"> <div class="card-header" id="pastHeading"> <h2 class="mb-0"> <button class="btn btn-link collapsed" type="button" data-toggle="collapse" data-target="#pastCollpase" aria-expanded="true" aria-controls="pastCollpase">{{msg.pastOrderHeading}} {{mobNumber}} </button> </h2> </div> <div id="pastCollpase" class="collapse" aria-labelledby="pastHeading" data-parent="#pastOrderAccordion"> {{#if (isOrderPresent pastOrders.groupedFamilyOrders)}} <div class="f-order-wrapper"> <div class="f-section-heading"> <img src="/content/dam/neogold/family/family-icon.svg"> <p>{{msg.familyorderheading}}</p> </div> {{#eachInMap pastOrders.groupedFamilyOrders}} <div class="card-body"> <h6 class="plan-head" data-toggle="collapse" data-target="#{{key}}" aria-expanded="true" aria-controls="{{key}}">{{getPrimaryPlanName value}} | {{getPrimaryNoOfConn value}} {{../msg.connectionsText}}</h6> <div class="card-content collapse show" id="{{key}}"> {{#each value}} <div class="plan-card"> <p class="cust-name plan-family" data-orderstatuscode="{{orderId}}" data-leadid="{{leadId}}" data-plansummary="{{planSummary}}" data-channel="{{channelName}}"><span class="c-name">{{custName}} </span> {{#if isPrimary}} <span class="badge badge-secondary">{{../../msg.primaryBadgeText}}</span> {{else}} <span class="badge badge-warning">{{../../msg.secondaryBadgeText}}</span> {{/if}} {{#ifCond status 'noteq' 'Order Received'}} <img class="f-proceed-ico" src="/content/dam/neogold/family/right-arrow.svg">{{/ifCond}} </p> <p class="date-name"><span class="date">{{date}}</span> | <span class="number">{{../../msg.selectedNumberText}} {{mobNumber}}</span> </p> <p class="order-id">{{../../msg.orderIdText}} <span class="o-id">{{orderId}}</span></p> <span class="del-update {{toLowerCase status}}">{{../msg.statusText}} {{status}}</span> </div> <hr class="separator"> {{/each}} </div> </div> {{/eachInMap}} </div> {{/if}} {{#if pastOrders.individualOrders.length}} <div class="i-order-wrapper"> <div class="f-section-heading"> <img src="/content/dam/neogold/family/family-icon.svg"> <p>{{msg.individualText}}</p> </div> {{#each pastOrders.individualOrders}} <div class="plan-card"> <h6 class="plan-head" data-orderstatuscode="{{orderId}}" data-project="{{channel}}" data-leadid="{{leadId}}" data-plansummary="{{planSummary}}"><span>{{planSummary}}</span> {{#ifCond status 'noteq' 'Order Received'}} <img class="f-proceed-ico" src="/content/dam/neogold/family/right-arrow.svg"> {{/ifCond}} </h6> <p class="date-name"><span class="date">{{date}}</span> | <span class="number">{{../msg.selectedNumberText}} {{mobNumber}}</span></p> <p class="order-id">{{../msg.orderIdText}} <span class="o-id">{{orderId}}</span> </p> <span class="del-update {{toLowerCase status}}">{{../msg.statusText}} {{status}}</span> </div> {{/each}} </div> </div> {{/if}} </div> </div> </div> </div> {{/if}} </script> </div> <div class="text-center d-md-none d-block"><a href='https://myvi.in/dashboard' class="btn backtohomeCTA"> </a> </div> <input type="hidden" name="leadId" id="leadId" value=""/> <input type="hidden" name="channelName" id="channelName" value=""/> </div> </div> <div class="col-lg-5 col-12 d-none d-lg-block text-center"> <img class="img-fluid section-img" loading="lazy" src="/content/dam/neogold/manwithbike.svg" alt="img"/> </div> </div> </div> <input type="hidden" autocomplete="one-time-code" inputmode="numeric" name="one-time-code"/> <script type="text/javascript" src="/etc.clientlibs/neogold/clientlibs/clientlib-jquery.min.ba7cf7356f82344c9ab43734456e97b3.js"></script> </div> <div class="neogoldtrackorderstatus aem-GridColumn aem-GridColumn--default--12"> <div class="container main-wrapper neogoldtrackorderstatus d-none">  <div class="backbutton"> <img class="img-fluid" src="/content/dam/neogold/left-arrow@2x.png" alt="left arrow icon"/> <a href="#">go back</a> </div> <div class="d-flex flex-wrap">  <div class="showdetails-card d-flex"> <div class="showdetails-content"> <h2 class="show-order-heading">order details </h2> <p class="show-order-date"></p> <button type="button" id="showOrderSummaryModal" data-toggle="modal" class="btn">show</button> </div> <img class="img-fluid" src="/content/dam/neogold/trackorder/trackorderstatus/show-order.png" alt="show order icon"/> </div> <div class="col-lg-6 col-12"> <div class="left-card"> <div class="status-image appointmentconfirmationbanner" style="display:none"> <img class="img-fluid" src="/content/dam/neogold/trackorder/trackorderstatus/calender.svg" alt="calender image"/> </div> <div class="status-image outfordeliverybanner" style="display:none"> <img class="img-fluid" src="/content/dam/neogold/trackorder/trackorderstatus/out-for-delivery.svg" alt="out for delivery image"/> </div> <div class="status-image outfordeliverybannerskyc" style="display:none"> <img class="img-fluid" src="/content/dam/neogold/trackorder/trackorderstatus/out-for-delivery.svg" alt="out for delivery image SKYC"/> </div> <div class="status-image simdeliveredbanner" style="display:none"> <img class="img-fluid" src="/content/dam/neogold/trackorder/trackorderstatus/delivered-image.svg" alt="delivered Image"/> </div> <div class="status-image simdeliveredbannerskyc" style="display:none"> <img class="img-fluid" src="/content/dam/neogold/trackorder/trackorderstatus/delivered-image.svg" alt="delivered Image SKYC"/> </div> <div class="status-image orderresumedbanner" style="display:none"> <img class="img-fluid" src="/content/dam/neogold/trackorder/trackorderstatus/orderResumed.svg" alt="orderResumed image"/> </div> <div class="header-banner simactivatedbanner" style="display:none"> <div class="d-flex card-head-section"> <img class="simactivated-icon" src="/content/dam/neogold/trackorder/trackorderstatus/order-emoticon.svg" alt="orderResumed image"/> <div class="heading-wrapper"> <h3 class="card-heading"> cheers!<br/> your SIM is active now </h3> </div> </div> <hr class="separator"/> </div> <div class="header-banner simactivatedbannerskyc" style="display:none"> <div class="d-flex card-head-section"> <img class="simactivated-icon" src="/content/dam/neogold/trackorder/trackorderstatus/order-emoticon.svg" alt="simactivated image SKYC"/> <div class="heading-wrapper"> <h3 class="card-heading"> cheers!<br /> your SIM is active now </h3> </div> </div> <hr class="separator"/> </div> <div class="header-banner orderexpiredbanner" style="display:none"> <div class="d-flex card-head-section "> <img class="orderexpired-icon" src="/content/dam/neogold/trackorder/trackorderstatus/error.svg" alt="order expired Icon"/> <div class="heading-wrapper"> <h3 class="card-heading"> oops!<br/> this order has expired </h3> <div class="d-flex "> <img class="info-icon imgticktock" src="/content/dam/neogold/trackorder/trackorderstatus/darkclockimg.png" alt="dark clock icon"/> <p class="date-time"> 20.05.2020 | 10:30 AM </p> </div> </div> </div> <hr class="separator"/> <p class="desc-text"> You can <b><a class="anchorexpoffer" href="https://www.myvi.in/new-connection/buy-postpaid-sim-connection-online">explore all our offerings</a></b> here and place new order. </p> <hr class="separator"/> </div> <div class="header-banner orderexpiredbannerskyc" style="display:none"> <div class="d-flex card-head-section "> <img class="orderexpired-icon" src="/content/dam/neogold/trackorder/trackorderstatus/error.svg" alt="order expired Icon SKYC"/> <div class="heading-wrapper"> <h3 class="card-heading"> oops!<br /> this order has expired </h3> <div class="d-flex "> <img class="info-icon imgticktock" src="/content/dam/neogold/trackorder/trackorderstatus/darkclockimg.png" alt="dark clock icon"/> <p class="date-time"> 20.05.2020 | 10:30 AM </p> </div> </div> </div> <hr class="separator"/> <p class="desc-text"> You can <b><a class="anchorexpoffer" href="https://www.myvi.in/new-connection/buy-postpaid-sim-connection-online">explore all our offerings</a></b> here and place new order. </p> <hr class="separator"/> </div> <div class="header-banner ordercancelledbanner" style="display:none"> <div class="d-flex card-head-section "> <img class="info-icon ordercancel-icon" src="/content/dam/neogold/trackorder/trackorderstatus/order-cancelled.svg" alt="order cancelled icon"/> <div class="heading-wrapper"> <h3 class="card-heading"> oops!<br/> this order is cancelled </h3> <div class="d-flex "> <img class="info-icon imgticktock" src="/content/dam/neogold/trackorder/trackorderstatus/darkclockimg.png" alt="dark clock icon"/> <p class="date-time"> 20.05.2020 | 10:30 AM </p> </div> </div> </div> <hr class="separator"/> <p class="desc-text"> We are sorry this order didn't work for you. You can <b><a class="anchorexpoffer" href="https://www.myvi.in/new-connection/buy-postpaid-sim-connection-online">explore all our offerings</a></b> here or call <b>8141018180</b> to resume this order. </p> <hr class="separator"/> </div> <div class="header-banner ordercancelledbannerskyc" style="display:none"> <div class="d-flex card-head-section "> <img class="info-icon ordercancel-icon" src="/content/dam/neogold/trackorder/trackorderstatus/order-cancelled.svg" alt="order cancelled icon SKYC"/> <div class="heading-wrapper"> <h3 class="card-heading"> oops!<br/> this order is cancelled </h3> <div class="d-flex "> <img class="info-icon imgticktock" src="/content/dam/neogold/trackorder/trackorderstatus/darkclockimg.png" alt="dark clock icon"/> <p class="date-time"> 20.05.2020 | 10:30 AM </p> </div> </div> </div> <hr class="separator"/> <p class="desc-text"> We are sorry this order didn't work for you. You can <b><a class="anchorexpoffer" href="https://www.myvi.in/new-connection/buy-postpaid-sim-connection-online">explore all our offerings</a></b> here or call <b>8141018180</b> to resume this order. </p> <hr class="separator"/> </div> <div class="header-banner orderdelaystatus" style="display:none"> <div class="d-flex card-head-section "> <img class="info-icon ordercancel-icon" src="/content/dam/neogold/trackorder/trackorderstatus/order-delay-banner.svg" alt="order delay status"/> <div class="heading-wrapper"> <h3 class="card-heading">your order is<br />delayed</h3> </div> </div> <hr class="separator"/> </div> <div class="header-banner kycfailedbanner" style="display:none"> <div class="d-flex card-head-section "> <img class="info-icon ordercancelledbanner" src="/content/dam/neogold/trackorder/trackorderstatus/order-cancelled.svg" alt="order cancelled image"/> <div class="heading-wrapper"> <h3 class="card-heading"> oops!<br/> this order is cancelled </h3> <div class="d-flex "> <img class="info-icon imgticktock" src="/content/dam/neogold/trackorder/trackorderstatus/darkclockimg.png" alt="dark clock image"/> <p class="date-time"> 20.05.2020 | 10:30 AM </p> </div> </div> </div> <hr class="separator"/> <p class="desc-text"> We are sorry this order didn't work for you. You can <b><a class="anchorexpoffer" href="https://www.myvi.in/new-connection/buy-postpaid-sim-connection-online">explore all our offerings</a></b> here. </p> <hr class="separator"/> </div> <div class="header-banner refundcreditedbanner" style="display:none"> <div class="d-flex card-head-section"> <div class="heading-wrapper"> <h3 class="card-heading"> Your refund has been credited! </h3> </div> </div> <hr class="separator"/> </div> <div class="header-banner refundInitiatedbanner" style="display:none"> <div class="d-flex card-head-section"> <div class="heading-wrapper"> <h3 class="card-heading"> Your refund has been initiated! </h3> </div> </div> <hr class="separator"/> </div> <div class="accordion" id="orderStatus"> <div class="card"> <div class="card-header" id="headingOne" style="display:none"> <h2 class="mb-0"> <button class="btn btn-link" type="button" data-toggle="collapse" data-target="#orderStatusCollapse" aria-expanded="true" aria-controls="orderStatusCollapse"> view all updates </button> </h2> </div> <div id="orderStatusCollapse" class="collapse show" aria-labelledby="headingOne" data-parent="#orderStatus"> <div class="card-body"> </div> </div> </div> </div> </div> <div class="neoWhatsappConsent"><div class="cq-placeholder" data-emptytext="Neo Whatsapp Consent Component"></div> <input type="hidden" name="toggleOnText" class="toggleOnText" value="You’ll get order updates on Whatsapp &nbsp;&nbsp;<img alt="whatsapp img" src="/content/dam/neogold/whatsappConsent.png">"/> <input type="hidden" name="toggleOffText" class="toggleOffText" value="Our users prefer Whatsapp &nbsp;&nbsp;<img alt="whatsapp img" src="/content/dam/neogold/whatsappConsent.png"> &nbsp;&nbsp;to not miss out updates. Click to opt-in."/> </div> </div>  <div id="blackclone" style="display:none"> <div class="status-block"> <div class="status"></div> <h4 class="status-heading"> order generated </h4> <div class="d-flex date-time-wrapper align-items-center"> <img src="/content/dam/neogold/trackorder/trackorderstatus/dt-info.svg" class="d-t-icon" alt="dt info icon"/> <p class="date-time">20.05.2020 | 10:30 AM</p> </div> <p class="status-desc">We have sent your order to one of our representatives who will safely deliver your SIM to your doorstep.</p> <a href="https://app.zuperpro.com/api/customer_portal/job_details?" data-static-link="https://app.zuperpro.com/api/customer_portal/job_details?" class="anchLiveTrackBtn" target="_blank"><button class="live-trackBtn d-none" type="button">live track</button></a> <a class="anchLiveTrackBtnForDista" target="_blank"><button class="live-trackBtn d-none" type="button">live track</button></a> </div> </div> <div id="order-delayed-Status" style="display:none"> <div class="status-block activated animated darkborderleft order-delayed-Status"> <div class="status" id="animation"> <input type="hidden" value="/content/dam/neogold/lottie/delivery-delay.json" id="osdJSON__path"/>  <div id="order-status-delay-animation" class="order-delay-img"></div> </div> <h4 class="status-heading"> order delayed </h4> <div class="d-flex date-time-wrapper align-items-center"> <img src="/content/dam/neogold/trackorder/trackorderstatus/darkclockimg.png" class="d-t-icon" alt="dt info icon"/> <p class="date-time">arriving soon</p> </div> <p class="status-desc-order-delay">There is a slight delay. Our agent will reach out to you soon</p> </div> </div> <div id="blackclone2" style="display:none"> <div class="status-block notickstatus"> <h4 class="status-heading">order generated</h4> </div> </div> <p style="display:none" class="ordergenerated" data-topaz-msg="Your order has been sent to our delivery executive who will safely deliver your new Vi SIM" data-mifi-msg="Your order has been sent to our delivery executive who will safely deliver your new Vi MiFi Device and Vi SIM" data-common-msg="Your order has been sent to our delivery executive who will safely deliver your new Vi SIM">Your order has been sent to our delivery executive who will safely deliver your new Vi SIM</p> <p style="display:none" class="appointmentconfirmation" data-topaz-msg="Our delivery executive will visit you with your new Vi SIM. Keep <a href="#" class="anchorappoinment"> these documents</a> ready for KYC." data-mifi-msg="Our delivery executive will visit you with your new Vi SIM and Vi MiFi Device. Keep<a href="#" class="anchorappoinment"> these documents</a> ready for KYC." data-common-msg="Our delivery executive will visit you with your new Vi SIM. Keep <a href="#" class="anchorappoinment">these documents</a> ready for KYC.">Our delivery executive will visit you with your new Vi SIM. Keep <a href="#" class="anchorappoinment">these documents</a> ready for KYC.</p> <p style="display:none" class="outfordelivery" data-topaz-msg="Our delivery executive is out for delivering your new Vi SIM. They will click a picture of yours, initiate the KYC process & hand over your SIM." data-mifi-msg="Our delivery executive is out for delivering your new Vi MiFi device & SIM. They will click a picture of yours, initiate the KYC process & hand over your order." data-common-msg="Our delivery executive is out for delivering your new Vi SIM. They will click a picture of yours, initiate the KYC process & hand over your SIM.">Our delivery executive is out for delivering your new Vi SIM. They will click a picture of yours, initiate the KYC process & hand over your SIM.</p> <p style="display:none" class="simdelivered" data-topaz-msg="Yayye! Your SIM was delivered successfully. Your KYC is in progress." data-mifi-msg="Yayye! Your Vi MiFi device & new Vi SIM have been delivered successfully. Your KYC is in progress." data-common-msg="Yayye! Your SIM was delivered successfully. Your KYC is in progress. ">Yayye! Your SIM was delivered successfully. Your KYC is in progress. </p> <p style="display:none" class="simactivated" data-topaz-msg="Welcome to Vi! You can now start using your new Vi SIM. You can download the Vi app by <a href="https://www.myvi.in/vi-app" target="_blank">clicking here</a>" data-mifi-msg="Welcome to Vi! You can now start using your new Vi SIM with the MiFi device. " data-common-msg="Welcome to Vi! You can now start using your new Vi SIM. You can download the Vi app by <a href="https://www.myvi.in/vi-app" target="_blank">clicking here</a>">Welcome to Vi! You can now start using your new Vi SIM. You can download the Vi app by <a href="https://www.myvi.in/vi-app" target="_blank">clicking here</a></p> <p style="display:none" class="orderresumed" data-topaz-msg="Yayye, after a minor hiccup, this order has resumed again. " data-mifi-msg="Yayye, after a minor hiccup, this order has resumed again. " data-common-msg="Yayye, after a minor hiccup, this order has resumed again. ">Yayye, after a minor hiccup, this order has resumed again. </p> <p style="display:none" class="ordercancelled" data-topaz-msg="Sorry, this order didn't work for you." data-mifi-msg="Sorry, this order didn't work for you." data-common-msg="Sorry, this order didn't work for you.">Sorry, this order didn't work for you.</p> <p style="display:none" class="coipcancelled" data-common-msg="Sorry, this order didn't work for you.">Sorry, this order didn't work for you.</p> <p style="display:none" class="orderexpired" data-topaz-msg="Sorry, this order didn't work for you." data-mifi-msg="Sorry, this order didn’t work for you." data-common-msg="Sorry, this order didn’t work for you.">Sorry, this order didn’t work for you.</p> <p style="display:none" class="kycfailed" data-topaz-msg="Sorry! Your KYC was rejected for order <span class="trackOrderCode"></span>. The reason for rejection will be sent to you over an SMS." data-mifi-msg="Sorry! Your KYC was rejected for order <span class="trackOrderCode"></span>." data-common-msg="Sorry! Your KYC was rejected for order <span class="trackOrderCode"></span>. The reason for rejection will be sent to you over an SMS.">Sorry! Your KYC was rejected for order <span class="trackOrderCode"></span>. The reason for rejection will be sent to you over an SMS.</p> <p style="display:none" class="refundcredited" data-topaz-msg="Your refund has been credited. It may take upto 5-7 working days to reflect in your bank account." data-common-msg="Your refund has been credited. It may take upto 5-7 working days to reflect in your bank account.">Your refund has been credited. It may take upto 5-7 working days to reflect in your bank account.</p> <p style="display:none" class="kycsuccessful" data-topaz-msg="Your KYC is successful for order <span class="trackOrderCode"></span>! Please call on 59059 (tollfree) to start using your new Vi SIM. Your Broadband connection will be delivered post SIM activation." data-mifi-msg="Your KYC is successful for order <span class="trackOrderCode"></span>! Please call on 59059 (tollfree) to start using your new Vi SIM." data-common-msg="Your KYC is successful for order <span class="trackOrderCode"></span>! Please call on 59059 (tollfree) to start using your new Vi SIM.">Your KYC is successful for order <span class="trackOrderCode"></span>! Please call on 59059 (tollfree) to start using your new Vi SIM.</p> <p style="display:none" class="topazBroadbandInstalled" data-topaz-msg="Welcome to Vi. Your broadband is now ready to use.">Welcome to Vi. Your broadband is now ready to use.</p> <p style="display:none" class="topazBroadbandfailed" data-topaz-msg="Oops, your broadband installation has hit a roadblock. But don’t worry, <b>our team will call you soon to fix this.</b>">Oops, your broadband installation has hit a roadblock. But don’t worry, <b>our team will call you soon to fix this.</b></p> <p style="display:none" class="refundInitiated" data-topaz-msg="Your refund has been initiated. It will take 5-7 working days to reflect in your account." data-mifi-msg="Your refund has been initiated. It will take 5-7 working days to reflect in your account." data-common-msg="Your refund has been initiated. It will take 5-7 working days to reflect in your account.">Your refund has been initiated. It will take 5-7 working days to reflect in your account.</p> <p style="display:none" class="a2rejected" data-topaz-msg="Activation failed due to documentation error. Please visit your nearest store and complete the process. " data-mifi-msg="Activation failed due to documentation error. Please visit your nearest store and complete the process." data-common-msg="Activation failed due to documentation error. Please visit your nearest store and complete the process. ">Activation failed due to documentation error. Please visit your nearest store and complete the process. </p> <p style="display:none" class="darejected" data-topaz-msg="Activation failed due to outstanding dues. Please visit your nearest store and complete the process." data-mifi-msg="Activation failed due to outstanding dues. Please visit your nearest store and complete the process." data-common-msg="Activation failed due to outstanding dues. Please visit your nearest store and complete the process.">Activation failed due to outstanding dues. Please visit your nearest store and complete the process.</p>  <p style="display:none" class="ordergeneratedskyc">Your KYC order is generated</p> <p style="display:none" class="simdispatchedskyc">Your KYC SIM is dispatched</p> <p style="display:none" class="outfordeliveryskyc">Your SIM is out for delivery</p> <p style="display:none" class="simdeliveredskyc">Your SIM is delivered successfully</p> <p style="display:none" class="simverifiedskyc">Your SIM is verified successfully</p> <p style="display:none" class="simactivatedskyc">Your SIM is activated successfully</p> <p style="display:none" class="simreplacementrequestedskyc">Your SIM Replacement Request received</p> <p style="display:none" class="ordercancelledskyc">Your SIM Order Cancelled</p> <p style="display:none" class="orderexpiredskyc">Your SIM Order Expired</p> <p style="display:none" class="orderrejectedskyc">Your SIM Order Rejected</p>   <div class="col-lg-6 col-12 right-card"> <div class="accordion" id="paymentStatus"> <div class="card"> <div class="card-header" id="paymentStatusHead"> <h2 class="mb-0"> <button class="btn btn-link" type="button" data-toggle="collapse" data-target="#paymentDetailsCollapse" aria-expanded="true" aria-controls="paymentDetailsCollapse"> <img class="img-fluid payment-icon" src="/content/dam/neogold/slate.png" alt="payment icon"/> payment details </button> </h2> </div> <div id="paymentDetailsCollapse" class="collapse show" aria-labelledby="paymentStatusHead" data-parent="#paymentStatus"> <div class="card-body"> <div class="payment-wrapper"> <div class="info-block"> <p class="col payment-label"> <span class="label-txt">SIM price</span> <span class="badge badge-secondary">free</span> </p> <p class="amount"> <span class="amt-fig simprice">00.00</span> </p> </div> <div class="info-block activationfeediv d-none"> <p class="col payment-label"> <span class="label-txt">Activation fee </span> <span class="badge badge-secondary d-none">free</span> </p> <p class="amount"><span class="amt-fig activationfee">00.00</span> </p> </div> <div class="info-block deliveryfeediv"> <p class="col payment-label"> <span class="label-txt">Delivery fee</span> <span class="badge badge-secondary">free</span> </p> <p class="amount"><span class="amt-fig deliveryfee">00.00</span> </p> </div> <div class="info-block packpricediv d-none"> <p class="col payment-label"> <span class="label-txt">pack price</span> <span class="badge badge-secondary">recharge</span> </p> <p class="amount"><span class="amt-fig packprice">00.00</span> </p> </div> <div class="info-block securitydepositdiv d-none"> <p class="col payment-label"> <span class="label-txt">Security deposit</span> <span class="badge badge-secondary d-none">free</span> </p> <p class="amount"><span class="amt-fig securitydeposit">00.00</span> </p> </div> <div class="info-block d-none premiumfeediv"> <p class="col payment-label"> <span class="label-txt">Premium number fees </span> <span class="badge badge-secondary d-none">free</span> </p> <p class="amount"><span class="amt-fig premiumfee">00.00</span> </p> </div> <div class="info-block discount discountcoupondiv"> <p class="col payment-label"> <span class="label-txt">Discount coupon</span> <span class="badge badge-secondary d-none">free</span> </p> <p class="amount"><span class="amt-fig discountcoupon">- 00.00</span> </p> </div> </div> <div class="info-block final-amount"> <p class="col payment-label"> <span class="label-txt">Amount paid</span> <span class="badge badge-secondary d-none">free</span> </p> <p class="amount"><span class="amt-fig amountpayable">00.00</span> </p> </div> </div> </div> </div> </div> <div class="order-wrapper"> <div class="section-head d-flex align-items-center"> <img class="sim-icon img-fluid" src="/content/dam/neogold/sim.png" alt="delivery icon"/> <h4 class="heading-text p-0">SIM and delivery details</h4> </div> <div class="order-details-wrapper"> <div class="order-detail"> <p class="order-label">Order ID</p> <p class="order-detail orderId"></p> <hr class="separator"/> </div> <div class="order-detail"> <p class="order-label">Name</p> <p class="order-detail custName"></p> <hr class="separator"/> </div> <div class="order-detail"> <p class="order-label">Your mobile number</p> <p class="order-detail selectedno"></p> <hr class="separator"/> </div> <div class="order-detail"> <p class="order-label">Delivery address</p> <p class="order-detail delivaddress"></p> <hr class="separator"/> </div> <div class="order-detail"> <p class="order-label">Connection type</p> <p class="order-detail connectiontype"></p> <hr class="separator"/> </div> <div class="order-detail plandiv d-none"> <p class="order-label">Plan details</p> <p class="order-detail planname"></p> </div> <div class="order-detail packdiv d-none"> <p class="order-label">Pack details</p> <p class="order-detail packname"></p> </div> </div> </div> </div>  <div class="kycmodal-wrapper"> <div class="modal fade" id="kycModal" tabindex="-1" role="dialog" aria-labelledby="kycModalTitle" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title" id="kycModalTitle"></h5> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <h3 class="modal-heading">acceptable documents for KYC</h3> <p class="modal-desc"><span><img src="/content/dam/neogold/black-info.png" alt="info icon"/></span><span>Please note : Driving License of Mumbai & Maharashtra will not be accepted as proof of address across India. <br /><br />You will need at least one of the below documents. </span></p> <div class="d-flex"> <div class="col-3 text-center"> <img src="/content/dam/neogold/neothankyou/adhar card.svg" alt="adhar"/> <p class="doc-name">Aadhaar card</p> </div> <div class="col-3 text-center"> <img src="/content/dam/neogold/neothankyou/voter-id.svg" alt="voter"/> <p class="doc-name">Voter ID card</p> </div> <div class="col-3 text-center"> <img src="/content/dam/neogold/neothankyou/driving-license.svg" alt="DL"/> <p class="doc-name">Driving License</p> </div> <div class="col-3 text-center"> <img src="/content/dam/neogold/neothankyou/passport.svg" alt="passport"/> <p class="doc-name">passport</p> </div> </div> </div> </div> </div> </div> </div>  <div class="modal fade simOrderSummaryModal" id="simOrderSummaryModal1" tabindex="-1" role="dialog" aria-labelledby="simOrderSummaryModal" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title" id="simOrderSummaryModal"></h5> <img class="img-fluid close" data-dismiss="modal" aria-label="Close" src="/content/dam/neogold/modalClose-icon.svg" alt="close icon"/> </div> <div class="modal-body d-none-lg"> <div class="flex-column orderstatus-summary-wrapper">  <div class="card sim-details-card"> <div class="card-header p-0 d-flex"> <img class="img-fluid sim-icon" src="/content/dam/neogold/sim-icon.svg" alt="sim icon"/> <h5 class="card-heading">SIM and delivery details</h5> </div> <div class="card-body p-0"> <div class="flex-column sim-delivery-info"> <p class="sim-info-text">Order ID</p> <p class="sim-info-value orderId"></p> <hr class="w-100 separator"/> </div> <div class="flex-column sim-delivery-info"> <p class="sim-info-text">Name</p> <p class="sim-info-value custName"></p> <hr class="w-100 separator"/> </div> <div class="flex-column sim-delivery-info"> <p class="sim-info-text">Your mobile number</p> <p class="sim-info-value selectedno"></p> <hr class="w-100 separator"/> </div> <div class="flex-column sim-delivery-info"> <p class="sim-info-text"> Delivery address</p> <p class="sim-info-value delivaddress"></p> <hr class="w-100 separator"/> </div> <div class="flex-column sim-delivery-info"> <p class="sim-info-text">Connection type</p> <p class="sim-info-value connectiontype"></p> <hr class="w-100 separator"/> </div> <div class="flex-column sim-delivery-info plandiv d-none"> <p class="sim-info-text">Plan details</p> <p class="sim-info-value planname"></p> </div> <div class="flex-column sim-delivery-info packdiv d-none"> <p class="sim-info-text">Pack details</p> <p class="sim-info-value packname"></p> </div> </div> </div>  <div class="card payment-details-card"> <div class="card-header d-flex p-0 align-items-center"> <img class="payment-icon" src="/content/dam/neogold/payment-icon.svg" alt="payment icon"/> <h5 class="card-heading">payment details</h5> </div> <div class="card-body p-0"> <div class="payment-info-wrapper flex-column"> <div class="payment-info d-flex"> <span class="payment-info-text">SIM price <span class="free-tag">free</span> </span> <span class="payment-info-text simprice">00.00</span> </div> <div class="payment-info d-none activationfeediv"> <span class="payment-info-text">Activation fee</span> <span class="payment-info-text activationfee">00.00</span> </div> <div class="payment-info d-flex deliveryfeediv"> <span class="payment-info-text">Delivery fee <span class="payment-info-text free-tag">free</span> </span> <span class="payment-info-text deliveryfee">00.00</span> </div> <div class="payment-info d-none packpricediv"> <span class="payment-info-text">pack price <span class="payment-info-text free-tag">recharge</span> </span> <span class="payment-info-text packprice">00.00</span> </div> <div class="payment-info d-none securitydepositdiv"> <span class="payment-info-text">Security deposit</span> <span class="payment-info-text securitydeposit">00.00</span> </div> <div class="payment-info d-none premiumfeediv"> <span class="payment-info-text">Premium number fees </span> <span class="payment-info-text premiumfee">00.00</span> </div> <div class="payment-info discountcoupondiv"> <span class="payment-info-text discount-text">Discount coupon</span> <span class="payment-info-text discount-text discountcoupon">- 00.00</span> </div> </div> </div> </div> <div class="card amount-info-card"> <div class="card-body p-0"> <div class="justify-content-between amount-info"> <span class="amount-info-text">Amount paid</span> <span class="amount-info-text amountpayable"></span> </div> </div> </div> </div> </div> </div> </div> </div> </div> <input type="hidden" id="checkBtnAnimation" value="/content/dam/neogold/lottie/radio-button.json"/> <input type="hidden" class="zooperJobID"/> <input type="hidden" class="companyUID" value="company_uid=982c2dd4-5a14- 42d8-8c95-65f9a502c721&job_uid="/> <input type="hidden" class="distaJobID"/> <input type="hidden" class="orderStatus" id="orderStatus" value=""/> <input type="hidden" class="orderStatusArray" id="orderStatusArray" value="Order Generated,Order In Progress,SIM Dispatched,Out for Delivery,SIM Delivered,SIM Verified,SIM Activated"/> <input type="hidden" class="orderstatuslastArray" id="orderstatuslastArray" value="Order Generated,Order Cancelled,SIM Activated,Order Rejected,Order Expired,SIM Replacement Requested"/>  <input type="hidden" id="orderStatusFailedArrayPreBroad" value="Order expired,Order cancelled,KYC failed,Broadband installation failed"/> <input type="hidden" id="orderStatusSuccessArrayPreBroad" value="Order generated,Appointment scheduled,Appointment rescheduled,Out for delivery,SIM delivered,KYC successful,Broadband installation complete"/> <input type="hidden" id="orderStatusDashedArrayPreBroad" value="Order expired,Order cancelled,KYC failed,Order resumed,Broadband installation failed"/> <input type="hidden" id="orderStatusLastArrayPreBroad" value="Order generated,Order cancelled,KYC failed,KYC successful,Broadband installation complete,Broadband installation failed"/> <input type="hidden" id="orderStatusFailedArrayPrepaid" value="Order expired,Order cancelled,KYC failed"/> <input type="hidden" id="orderStatusSuccessArrayPrepaid" value="Order generated,Appointment scheduled,Appointment rescheduled,Out for delivery,SIM delivered,KYC successful"/> <input type="hidden" id="orderStatusDashedArrayPrepaid" value="Order expired,Order cancelled,KYC failed,Order resumed"/> <input type="hidden" id="orderStatusLastArrayPrepaid" value="Order generated,Order cancelled,KYC failed,KYC successful"/> <input type="hidden" id="orderStatusFailedArrayPostpaid" value="Order expired,Order cancelled,KYC failed"/> <input type="hidden" id="orderStatusSuccessArrayPostpaid" value="Order generated,Appointment scheduled,Appointment rescheduled,Out for delivery,SIM delivered,KYC successful,SIM activated"/> <input type="hidden" id="orderStatusDashedArrayPostpaid" value="Order expired,Order cancelled,KYC failed,Order resumed"/> <input type="hidden" id="orderStatusLastArrayPostpaid" value="Order generated,Order cancelled,KYC failed,KYC successful,SIM activated"/> <input type="hidden" id="orderStatusFailedArrayMifi" value="Order expired,Order cancelled,KYC failed"/> <input type="hidden" id="orderStatusSuccessArrayMifi" value="Order generated,Appointment scheduled,Appointment rescheduled,Out for delivery,SIM delivered,KYC successful,SIM activated"/> <input type="hidden" id="orderStatusDashedArrayMifi" value="Order expired,Order cancelled,KYC failed,Order resumed"/> <input type="hidden" id="orderStatusLastArrayMifi" value="Order generated,Order cancelled,KYC failed,KYC successful,SIM activated"/> <input type="hidden" id="singleOrderStatus" value="SIM_ACTIVATED_EXISTING"/> <input type="hidden" id="slotStatusDescription" value="Your order was sent to our representative who will likely deliver your SIM by <span id="slot-delivery-date"></span>"/> </div></div> <div class="neotrackorder-banner aem-GridColumn aem-GridColumn--default--12"> <div class="banner-wrapper d-none "> <div class="col-12 banner-bg"> <div class="banner-container container d-flex flex-wrap"> <div class="col-12 col-md-6 banner-txt-wrapper"> <h3 class="banner-heading">experience all new Vi app</h3> <p class="banner-txt"> Download the app for exclusive offers, manage your account and much more. Effortlessly, all in one place, on-the-go. </p> <div class="d-flex"> <a href="https://apps.apple.com/in/app/my-vodafone-india/id623834540"><img class="store" src="/content/dam/neogold/appstore@3x.png" alt="appstore image"/></a> <a href="https://play.google.com/store/apps/details?id=com.mventus.selfcare.activity&shortlink=eec1b4c0&pid=Website&is_retargeting=true&c=Website_FAQ"><img class="store" src="/content/dam/neogold/googleplay.png" alt="googleplay image"/></a> </div> </div> <div class="col-12 col-md-6 banner-iphone-wrapper"> <img class="banner-iphone" src="/content/dam/neogold/banner-img.png" alt="banner image"/> </div> </div> </div> </div></div> <div class="neogoldcommonBreadcrumb aem-GridColumn aem-GridColumn--default--12"> <div class="container breadcrumbs-section"> <div class="row" id="breadcrumbSection"> <div class="col-sm-12 col-lg-12 leftPadding"> <nav aria-label="breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"><a href="https://www.myvi.in/">home</a></li> <li class="breadcrumb-item"><a href="/new-connection/buy-postpaid-sim-connection-online">new connection</a></li> <li class="breadcrumb-item"><a href="/new-connection/track-your-sim-online">track your SIM delivery</a></li> </ol> </nav> </div> <div class="breadcrumb-schema d-none"><script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "item": { "@id": "https://www.myvi.in/", "name": "Home" } }, { "@type": "ListItem", "position": 2, "item": { "@id": "https://www.myvi.in/new-connection/buy-postpaid-sim-connection-online", "name": "New Connection" } }, { "@type": "ListItem", "position": 3, "item": { "@id": "https://www.myvi.in/new-connection/track-your-sim-online", "name": "Track your SIM Delivery" } } ] } </script></div> </div> </div></div> </div></div> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="footercolumnNeo aem-GridColumn aem-GridColumn--default--12"> <div class="sessionexpired neogoldsessionexpired"> <div class="session-modal">    <div class="modal fade show " id="sessionModal" tabindex="-1" role="dialog" aria-labelledby="sessionModalTitle" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title" id="sessionModalTitle"></h5> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"> <img src="/content/dam/neogold/close.svg" alt="close" class="close-img closeForDesk"/> <img src="/content/dam/neogold/otp/close-btn.svg" alt="" class="modal-cross closeForMobile"/> </span> </button> </div> <div class="modal-body text-center"> <div class="col-12"> <div class="error-img" id="bm1"> </div> </div> <h3 class="error-head">sorry</h3> <p class="error-desc">your session has expired</p> <p class="timer-text d-none">2 min 00 secs</p> <div class="error-text"> <p> <img class="error-icon" src="/content/dam/neogold/combined-shape.svg" alt="image"/> <span>You can click 'continue' button below to go through all available plan and packs to raise a new request.</span> </p> </div> <a href="/new-connection/buy-postpaid-sim-connection-online"><button type="button" class="btn btn-primary">continue</button></a> <input type="hidden" id="timeoutexpiredanimation" value="/content/dam/neogold/expired.json"/> </div> </div> </div> </div> </div></div> <div class="sessionexpirytimer neogoldsessiontimer"> <div class="session-exp-modal">    <div class="modal fade show " id="sessionAboutModal" tabindex="-1" role="dialog" aria-labelledby="sessionAboutModalTitle" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title" id="sessionAboutModalTitle"></h5> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><img src="/content/dam/neogold/close.svg" alt="close" class="close-img"/></span> </button> </div> <div class="modal-body text-center"> <div class="col-12"> <div class="error-img" id="bm"> </div> </div> <h3 class="error-head">are you still here?</h3> <p class="error-desc">your session will expire in</p> <p class="timer-text">2 min 00 secs</p> <div class="error-text"> <p> <img src="/content/dam/neogold/combined-shape.svg" alt="image" class="error-icon"/> <span>You will be redirected to a new form when the session will expire! To avoid that, click ‘I am still here’ below.</span> </p> </div> <div class="btnDiv"> <button type="button" class="btn btn-primary" id="extendSessionButton">I am still here</button> <input type="hidden" id="timeoutanimation" value="/content/dam/neogold/waiting.json"/> </div> </div> </div> </div> </div> </div></div> <div class="comp-footer"> <footer class="footer-1"> <div class="footer-sections"> <div class="footer-area container"> <div class="row"> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <a href="/new-connection/buy-postpaid-sim-connection-online" title="Postpaid Connection"> Postpaid Connection </a> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <a href="https://www.myvi.in/privacy-policy" title="Privacy Policy"> Privacy Policy </a> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <a href="/new-connection/mobile-number-portability-mnp-online" title="MNP"> MNP </a> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <a href="/new-connection/choose-your-fancy-mobile-numbers-online" title="Premium Number"> Premium Number </a> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <a href="/new-connection/buy-prepaid-sim-connection-online" title="Prepaid Connection"> Prepaid Connection </a> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <a href="/new-connection/track-your-sim-online" title="Track Your SIM"> Track Your SIM </a> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <a href="/new-connection/vi-free-sim-home-delivery" title="SIM Card Home Delivery"> SIM Card Home Delivery </a> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <a href="https://www.myvi.in/postpaid/vi-postpaid-plans" title="Best Postpaid Plans"> Best Postpaid Plans </a> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <a href="https://www.myvi.in/new-connection/buy-new-4g-sim-card-online" title="New SIM Card"> New SIM Card </a> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <a href="https://www.myvi.in/postpaid/family-postpaid-plans" title="Family Plans"> Family Plans </a> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <a href="https://www.myvi.in/new-connection/buy-vanity-or-gold-number-online" title="Vanity Number"> Vanity Number </a> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <a href="https://www.myvi.in/prepaid/broadband-connection-and-plans" title="Broadband Connection"> Broadband Connection </a> </div> </div> </div> <div class="row"> <div class="col copyright"> <p>This website uses own third-party cookies. Find out more about usage in our Privacy Policy page. Copyright Reserved with Vodafone Idea Limited (formerly Idea Cellular Limited).</p> <p>Vodafone Idea Limited (Formerly Idea Cellular Limited), An Aditya Birla Group & Vodafone partnership, Suman Towers, Plot No.18, Sector 11, Gandhinagar – 382011, Gujarat.CIN L32100GJ1996PLC030976, T: +91-79 6671 4000, F: +91-79 2323 2251</p> </div> </div> </div> </div> </footer> <footer class="footer-2"> <div class="pg-footer-sections"> <div class="ft-link-section"> <div class="container"> <div class="row m-0 justify-content-center"> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <img src="/content/dam/neogold/footerimges/prepaid-delivery.png" alt="Prepaid Delivery" loading="lazy"/> <span class="linktext"> Free SIM delivery </span> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <img src="/content/dam/neogold/footerimges/prepaid-sim-card-home-delivery.png" alt="Prepaid SIM Card Home Delivery" loading="lazy"/> <span class="linktext"> Contactless delivery </span> </div> </div> <div class="col-auto ft-link-wrapper"> <div class="ft-link"> <img src="/content/dam/neogold/great-network.png" alt="Great Network" loading="lazy"/> <span class="linktext"> Great network </span> </div> </div> </div> </div> </div> <div class="footer-area container"> <div class="row"> <div class="col copyright"> <p>This website uses own third-party cookies. 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Track Order Status of Your New SIM Online - Postpaid/Prepaid SIM Tracker