CINXE.COM
How to download the Netflix app | Netflix Help Center
<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml" dir="LTR" lang="en"> <head> <meta charset="utf-8" /> <meta name="_csrf" content="3c33c395-c409-48f6-adc1-8f363fd9e083" /> <meta http-equiv="X-UA-Compatible" content="IE=edge;chrome=1" /> <meta name="google-site-verification" content="GmHfooq7jctbhvRUSGtLpE_XImtIATNo0iLofqbb16I" /> <meta name="google-site-verification" content="pmHhB6aGnjhY8K733ElVmlTDLHz7qzkA6NA__G40QUc" /> <meta name="viewport" content="width=device-width, initial-scale=1, viewport-fit=cover" /> <meta name="apple-touch-icon" content="https://assets.nflxext.com/en_us/layout/ecweb/netflix-app-icon_152.jpg" /> <link rel="apple-touch-icon" sizes="152x152" href="https://assets.nflxext.com/en_us/layout/ecweb/netflix-app-icon_152.jpg" /> <link rel="dns-prefetch" href="https://help.nflxext.com/" /> <link rel="dns-prefetch" href="https://assets.nflxext.com/" /> <title>How to download the Netflix app | Netflix Help Center</title> <link rel="shortcut icon" href="https://help.nflxext.com/nficon2023.ico" /> <link rel="stylesheet" href="https://help.nflxext.com/helpcenter/common_df8f40d215f7d0cc9b79.css" /> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="87b6a5c0-0104-4e96-a291-092c11350111"></script> <script type="text/javascript"> function OptanonWrapper() {} </script> <meta name="description" content="A step-by-step guide to downloading the Netflix app on your phone, tablet, or computer." /> <meta property="og:description" content="A step-by-step guide to downloading the Netflix app on your phone, tablet, or computer." /> <meta property="og:site_name" content="Help Center" /> <meta property="og:type" content="website" /> <meta property="og:title" content="How to download the Netflix app" /> <meta property="og:url" content="https://help.netflix.com/en/node/101653" /> <link rel="shortlink" href="https://help.netflix.com/en/node/101653" /> <link rel="canonical" href="https://help.netflix.com/en/node/101653" /> <link rel="alternate" hreflang="hi" href="https://help.netflix.com/hi/node/101653" /> <link rel="alternate" hreflang="de" href="https://help.netflix.com/de/node/101653" /> <link rel="alternate" hreflang="ru" href="https://help.netflix.com/ru/node/101653" /> <link rel="alternate" hreflang="fi" href="https://help.netflix.com/fi/node/101653" /> <link rel="alternate" hreflang="pt" href="https://help.netflix.com/pt/node/101653" /> <link rel="alternate" hreflang="fil" href="https://help.netflix.com/fil/node/101653" /> <link rel="alternate" hreflang="hr" href="https://help.netflix.com/hr/node/101653" /> <link rel="alternate" hreflang="fr" href="https://help.netflix.com/fr/node/101653" /> <link rel="alternate" hreflang="hu" href="https://help.netflix.com/hu/node/101653" /> <link rel="alternate" hreflang="zh-cn" href="https://help.netflix.com/zh-cn/node/101653" /> <link rel="alternate" hreflang="uk" href="https://help.netflix.com/uk/node/101653" /> <link rel="alternate" hreflang="id" href="https://help.netflix.com/id/node/101653" /> <link rel="alternate" hreflang="sv" href="https://help.netflix.com/sv/node/101653" /> <link rel="alternate" hreflang="ko" href="https://help.netflix.com/ko/node/101653" /> <link rel="alternate" hreflang="zh-tw" href="https://help.netflix.com/zh-tw/node/101653" /> <link rel="alternate" hreflang="ms" href="https://help.netflix.com/ms/node/101653" /> <link rel="alternate" hreflang="el" href="https://help.netflix.com/el/node/101653" /> <link rel="alternate" hreflang="es-es" href="https://help.netflix.com/es-es/node/101653" /> <link rel="alternate" hreflang="en" href="https://help.netflix.com/en/node/101653" /> <link rel="alternate" hreflang="it" href="https://help.netflix.com/it/node/101653" /> <link rel="alternate" hreflang="es" href="https://help.netflix.com/es/node/101653" /> <link rel="alternate" hreflang="fr-ca" href="https://help.netflix.com/fr-ca/node/101653" /> <link rel="alternate" hreflang="cs" href="https://help.netflix.com/cs/node/101653" /> <link rel="alternate" hreflang="ar" href="https://help.netflix.com/ar/node/101653" /> <link rel="alternate" hreflang="pt-pt" href="https://help.netflix.com/pt-pt/node/101653" /> <link rel="alternate" hreflang="vi" href="https://help.netflix.com/vi/node/101653" /> <link rel="alternate" hreflang="th" href="https://help.netflix.com/th/node/101653" /> <link rel="alternate" hreflang="nb" href="https://help.netflix.com/nb/node/101653" /> <link rel="alternate" hreflang="ja" href="https://help.netflix.com/ja/node/101653" /> <link rel="alternate" hreflang="pl" href="https://help.netflix.com/pl/node/101653" /> <link rel="alternate" hreflang="ro" href="https://help.netflix.com/ro/node/101653" /> <link rel="alternate" hreflang="he" href="https://help.netflix.com/he/node/101653" /> <link rel="alternate" hreflang="da" href="https://help.netflix.com/da/node/101653" /> <link rel="alternate" hreflang="tr" href="https://help.netflix.com/tr/node/101653" /> <link rel="alternate" hreflang="nl" href="https://help.netflix.com/nl/node/101653" /> </head> <body class="page-article has-related-articles "> <div class="global-container"> <div class="global-header "> <div class="overlay"></div> <div class="container"> <div class="inner-container"> <div class="branding"> <a class="logo nf-logo-link netflix-logo" href="https://netflix.com" title="Netflix"> <svg class="netflix-svg" width="88px" height="32px" viewBox="0 0 111 30" version="1.1" xmlns="http://www.w3.org/2000/svg"> <path fill="#e50914" d="M105.062 14.28L111 30c-1.75-.25-3.499-.563-5.28-.845l-3.345-8.686-3.437 7.969c-1.687-.282-3.344-.376-5.031-.595l6.031-13.75L94.468 0h5.063l3.062 7.874L105.875 0h5.124l-5.937 14.28zM90.47 0h-4.594v27.25c1.5.094 3.062.156 4.594.343V0zm-8.563 26.937c-4.187-.281-8.375-.53-12.656-.625V0h4.687v21.875c2.688.062 5.375.28 7.969.405v4.657zM64.25 10.657v4.687h-6.406V26H53.22V0h13.125v4.687h-8.5v5.97h6.406zm-18.906-5.97V26.25c-1.563 0-3.156 0-4.688.062V4.687h-4.844V0h14.406v4.687h-4.874zM30.75 15.593c-2.062 0-4.5 0-6.25.095v6.968c2.75-.188 5.5-.406 8.281-.5v4.5l-12.968 1.032V0H32.78v4.687H24.5V11c1.813 0 4.594-.094 6.25-.094v4.688zM4.78 12.968v16.375C3.094 29.531 1.593 29.75 0 30V0h4.469l6.093 17.032V0h4.688v28.062c-1.656.282-3.344.376-5.125.625L4.78 12.968z"></path> </svg> <svg class="n-svg" focusable="true" viewBox="225 0 552 1000" height="32px"> <defs> <radialGradient id="54260309-7575-46f4-a806-31673acf60fe-a" r="75%" gradientTransform="matrix(.38 0 .5785 1 .02 0)"> <stop offset="60%" stop-opacity=".3"></stop> <stop offset="90%" stop-opacity=".05"></stop> <stop offset="100%" stop-opacity="0"></stop> </radialGradient> </defs> <path d="M225 0v1000c60-8 138-14 198-17V0H225" fill="#b1060e"></path> <path d="M579 0v983c71 3 131 9 198 17V0H579" fill="#b1060e"></path> <path d="M225 0v200l198 600V557l151 426c76 3 136 9 203 17V800L579 200v240L423 0H225" fill="url(#54260309-7575-46f4-a806-31673acf60fe-a)"></path> <path d="M225 0l349 983c76 3 136 9 203 17L423 0H225" fill="#e50914"></path> </svg> </a> <a class="helpcenter-logo" href="/en">Help Center</a> </div> <div class="actions"> <a href="https://netflix.com/signup" class="h-btn btn-small free-month btn-supplemental-dark" data-beacon-anchor="action=signUpClicked">Join Netflix</a> <a href="https://netflix.com/Login?nextpage=https%3A%2F%2Fhelp.netflix.com%2Fnode%2F101653" class="h-btn btn-small sign-in-link btn-brand-dark" data-beacon-anchor="action=signInClicked">Sign In</a> </div> </div> <div class="logo-wrapper"> <a class="helpcenter-logo" href="/en">Help Center</a> </div> </div> </div> <div class="notifications"> <div id="notification-holder"></div> </div> <div id="personalization-placeholder"></div> <div class="global-content"> <div class="container"> <div class="breadcrumb-container"> <ul class="breadcrumb"> <li> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" aria-hidden="true"> <path fill-rule="evenodd" clip-rule="evenodd" d="M4.81 8.74697H13.9966V7.24697H4.81095L7.52932 4.52961L6.46886 3.46875L2.46959 7.46654C2.32891 7.60716 2.24985 7.79791 2.24982 7.99683C2.24978 8.19574 2.32876 8.38652 2.46939 8.5272L6.46866 12.528L7.52952 11.4675L4.81 8.74697Z" fill="black"/> </svg> </li> <li> <a href="/en">Back to Help Home</a> </li> </ul> </div> <div class="pane-wrapper"> <div class="content"> <h1 class="kb-title">How to download the Netflix app</h1> <div class="left-pane"> <section dir="LTR" class="kb-article kb-article-variant gradient sprinklr" data-countries=",PR,PS,PT,PW,PY,QA,AD,AE,AF,AG,AI,AL,AM,AO,AQ,AR,AS,RE,AT,AU,AW,AZ,RO,BA,BB,RS,BD,BE,BF,BG,RW,BH,BI,BJ,BL,BM,BN,BO,SA,SB,BQ,SC,BR,BS,SD,BT,SE,SG,BV,BW,SH,SI,SJ,BY,SK,BZ,SL,SM,SN,SO,CA,SR,SS,CC,CD,ST,SV,CF,CG,CH,SX,CI,SY,SZ,CK,CL,CM,CN,CO,TC,CR,TD,CU,TF,TG,CV,TH,CW,CX,CY,TJ,TK,CZ,TL,TM,TN,TO,TR,TT,DE,TV,TW,DJ,TZ,DK,DM,DO,UA,UG,DZ,UM,EC,US,EE,EG,EH,UY,UZ,VA,ER,VC,ES,VE,ET,VG,VI,VN,VU,FI,FJ,FK,FM,FO,FR,WF,GA,GB,WS,GD,GE,GF,GG,GH,GI,GL,GM,GN,GP,GQ,GR,GS,GT,GU,GW,GY,HK,HM,HN,HR,YE,HT,HU,YT,ID,IE,IL,IM,IN,IO,ZA,IQ,IR,IS,IT,ZM,JE,ZW,JM,JO,JP,KE,KG,KH,KI,KM,KN,KR,KW,KY,KZ,LA,LB,LC,LI,LK,LR,LS,LT,LU,LV,LY,MA,MC,MD,ME,MF,MG,MH,MK,ML,MM,MN,MO,MP,MQ,MR,MS,MT,MU,MV,MW,MX,MY,MZ,NA,NC,NE,NF,NG,NI,NL,NO,NP,NR,NU,NZ,OM,PA,PE,PF,PG,PH,PK,PL,PM,PN,"> <p class="export-block__parent ">Netflix is available <a class="" href="https://help.netflix.com/en/node/14361" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">on many devices</a>. The Netflix app may come pre-installed or you may need to download and install it. </p><h3 class="export-block__parent" id="9f412578-0272-41be-ae78-c3b1cacc5f8d"><span class="doc-editor__marks__fontFamily" style="font-size:1.4rem;line-height:1.3">Get the </span><span style="font-weight:bold" class="doc-editor__marks__bold"><span class="doc-editor__marks__fontFamily" style="font-size:1.4rem;line-height:1.3">Netflix app on a phone or tablet</span></span></h3><p class="export-block__parent ">To install Netflix, follow the link for your device from your smartphone or tablet.</p><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><a class="" href="https://apps.apple.com/app/netflix/id363590051" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Apple iPhone or iPad</a><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3"><span></span></span></p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><a class="" href="https://play.google.com/store/apps/details?id=com.netflix.mediaclient" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Android phones or tablets</a></p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><a class="" href="https://galaxystore.samsung.com/detail/com.netflix.mediaclient" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Samsung Galaxy phones and tablets</a><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3"><span></span></span></p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><a class="" href="https://www.amazon.com/Netflix-Inc/dp/B005ZXWMUS" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Amazon Fire tablets</a><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3"><span></span></span></p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><a class="" href="https://apps.microsoft.com/store/detail/9WZDNCRFJ3TJ?launch=true&cid=Netflix-HelpCenter-MiniPDP&mode=mini" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Windows tablets</a></p></li></ul><h3 class="export-block__parent" id="d9fabc95-ebe7-4221-983d-178dc02c807d"><span class="doc-editor__marks__fontFamily" style="font-size:1.4rem;line-height:1.3">Get the Netflix app on a computer</span></h3><p class="export-block__parent ">The Netflix app is available for some computers. To install Netflix, follow the link for your computer below.</p><ul><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">Windows 10 or later computers can </span><a class="" href="https://apps.microsoft.com/store/detail/9WZDNCRFJ3TJ?launch=true&cid=Netflix-HelpCenter-MiniPDP&mode=mini" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">download the Netflix app from the Microsoft Store</a><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">.</span></p></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">Chromebooks can </span><a class="" href="https://play.google.com/store/apps/details?id=com.netflix.mediaclient" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">download the Netflix app </a><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">from the Google Play Store. For help installing apps, go to the </span><a class="" href="https://support.google.com/chromebook/answer/7021273" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Google Support site</a><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">.</span></p></li></ul><p class="export-block__parent ">To watch Netflix without the app, go to<a class="" href="https://www.netflix.com/" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none"> netflix.com</a> using a <a class="" href="https://help.netflix.com/en/node/30081" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">supported web browser</a>. </p><h3 class="export-block__parent" id="7068416b-96d9-4a2f-bd47-4c089bf9f262"><span class="doc-editor__marks__fontFamily" style="font-size:1.4rem;line-height:1.3">Get the Netflix app on</span><span style="font-weight:bold" class="doc-editor__marks__bold"><span class="doc-editor__marks__fontFamily" style="font-size:1.4rem;line-height:1.3"> a TV or TV streaming device</span></span></h3><p class="export-block__parent ">Most devices provide Netflix as a pre-installed app that you can access from the main menu, or from a Netflix button on your remote. If you can't find Netflix from the main menu or remote, it's possible that your device has an app store you can download the Netflix app from. If you can't find the app store or don't see Netflix offered, contact your device manufacturer to learn how you can access Netflix. </p> </section> <div id="article-feedback-container"></div> <div class="related-articles-module placement-BELOW_ARTICLE max-3"> <h3>Related Articles</h3> <ul class="related-articles" data-tracking-id="ae3331be-61c7-4c24-8d71-4da6bab061fe"> <li class="related-article"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect x="8" y="7" width="8" height="2" fill="#050505" /> <rect x="8" y="11" width="5" height="2" fill="#050505" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18 4H6V20H18V4ZM4 2V22H20V2H4Z" fill="#050505" /> </svg> <a href="/en/node/54" data-id="54" data-index="0">How to update the Netflix app on iPhone, iPad, or iPod touch</a> </li> <li class="related-article"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect x="8" y="7" width="8" height="2" fill="#050505" /> <rect x="8" y="11" width="5" height="2" fill="#050505" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18 4H6V20H18V4ZM4 2V22H20V2H4Z" fill="#050505" /> </svg> <a href="/en/node/23090" data-id="23090" data-index="1">How to update the Netflix app on your Android device</a> </li> <li class="related-article"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect x="8" y="7" width="8" height="2" fill="#050505" /> <rect x="8" y="11" width="5" height="2" fill="#050505" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18 4H6V20H18V4ZM4 2V22H20V2H4Z" fill="#050505" /> </svg> <a href="/en/node/6674" data-id="6674" data-index="2">How to remove Netflix on an Android phone or tablet</a> </li> </ul> </div> </div> <div class="right-pane"> <div class="wrapper"> <div class="related-articles-module placement-BELOW_ARTICLE max-3"> <h3>Related Articles</h3> <ul class="related-articles" data-tracking-id="ae3331be-61c7-4c24-8d71-4da6bab061fe"> <li class="related-article"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect x="8" y="7" width="8" height="2" fill="#050505" /> <rect x="8" y="11" width="5" height="2" fill="#050505" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18 4H6V20H18V4ZM4 2V22H20V2H4Z" fill="#050505" /> </svg> <a href="/en/node/54" data-id="54" data-index="0">How to update the Netflix app on iPhone, iPad, or iPod touch</a> </li> <li class="related-article"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect x="8" y="7" width="8" height="2" fill="#050505" /> <rect x="8" y="11" width="5" height="2" fill="#050505" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18 4H6V20H18V4ZM4 2V22H20V2H4Z" fill="#050505" /> </svg> <a href="/en/node/23090" data-id="23090" data-index="1">How to update the Netflix app on your Android device</a> </li> <li class="related-article"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect x="8" y="7" width="8" height="2" fill="#050505" /> <rect x="8" y="11" width="5" height="2" fill="#050505" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18 4H6V20H18V4ZM4 2V22H20V2H4Z" fill="#050505" /> </svg> <a href="/en/node/6674" data-id="6674" data-index="2">How to remove Netflix on an Android phone or tablet</a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="footer-push"></div> </div> <div class="global-page-footer"> <div class="global-page-contactbar"> <div class="container"> <div class="wrapper"> <h3 class="bar-title">Need more help?</h3> <a id="contact-us-button" href="/en/contactus" class="h-btn btn-primary-dark">Contact Us</a> </div> </div> </div> <div class="container"> <div id="lang-switcher-wrapper" class="select-wrapper"> <div class="select select-grey"> <label for="lang-switcher" id="lang-switcher-label" class="sr-only">Select your preferred language:</label> <select id="lang-switcher" title="Select your preferred language:" aria-label="Select your preferred language:"> <option value="" disabled selected>Select a language</option> <option value="id">Bahasa Indonesia</option> <option value="cs">Čeština</option> <option value="da">Dansk</option> <option value="de">Deutsch</option> <option value="en" selected="selected">English</option> <option value="es">Español</option> <option value="fil">Filipino</option> <option value="fr">Français</option> <option value="hr">Hrvatski</option> <option value="it">Italiano</option> <option value="hu">Magyar</option> <option value="ms">Melayu</option> <option value="nl">Nederlands</option> <option value="nb">Norsk Bokmål</option> <option value="pl">Polski</option> <option value="pt">Português</option> <option value="ro">Română</option> <option value="fi">Suomi</option> <option value="sv">Svenska</option> <option value="vi">Tiếng Việt</option> <option value="tr">Türkçe</option> <option value="el">Ελληνικά</option> <option value="ru">Русский</option> <option value="uk">Українська</option> <option value="he">עברית</option> <option value="ar">العربية</option> <option value="hi">हिन्दी</option> <option value="th">ไทย</option> <option value="zh-tw">中文</option> <option value="ja">日本語</option> <option value="ko">한국어</option> </select> <svg width="24px" height="24px" viewBox="0 0 24 24"> <path d="M12.9416531,7.71264972 L17.9520258,15.2282087 C18.4421897,15.9634546 18.2435115,16.9568456 17.5082656,17.4470095 C17.2454376,17.6222282 16.9366253,17.715729 16.6207453,17.715729 L6.6,17.715729 C5.7163444,17.715729 5,16.9993846 5,16.115729 C5,15.799849 5.09350084,15.4910367 5.26871953,15.2282087 L10.2790922,7.71264972 C10.7692561,6.97740382 11.7626471,6.77872563 12.497893,7.26888957 C12.6736566,7.38606534 12.8244774,7.53688606 12.9416531,7.71264972 Z" transform="translate(11.610458, 12.357865) scale(1, -1) translate(-11.610458, -12.357865) "></path> </svg> </div> </div> <ul class="footer-links"> <li class="footer-link"> <a href="/en/legal/termsofuse">Terms of Use</a> </li> <li class="footer-link"> <a href="/en/legal/privacy">Privacy</a> </li> <li class="footer-link"> <a href="/en/legal/privacy#cookies" class="evidon-trigger toggle-cookie-info">Cookie Preferences</a> </li> <li class="footer-link"> <a href="/en/legal/corpinfo">Corporate Information</a> </li> </ul> </div> </div> <script> /*<![CDATA[*/ window.netflix = { i18n: { "locale": "en" }, urls: { "base": "https:\/\/help.netflix.com", "signIn": "https:\/\/netflix.com" + "/Login?locale=" + "en" + "&nextpage=" + encodeURIComponent(window.location.href), "signUp": "https:\/\/netflix.com\/signup", "signInHelp": "https:\/\/netflix.com" + "/LoginHelp?locale=" + "en" }, config: { "page": "Article", "chatCookieName": "cseChatSessionId", "chatForce": true, "clBatchInterval": 10000, "q": null, "oneTrust": true, "searchAutocompleteEnabled": true }, data: { "source": "helpCenter", "survey": null, "sourceHiddenLinks": false, "tests": "", "isRtl": false, "isAgent": false, "geoCountry": "HK", "isMember": false, "isMemberSignedIn": false, phone: { "appHelpDeepLink": "https:\/\/netflix.com\/mobilehelp", "enablePhoneMobileDeepLink": false }, article: { "lang": null, "tnid": "101653", "alias": null, "nodeid": "101653", "allCountries": null, "defaultCountry": "HK", "legalDocument": false, "selectedCountry": "HK", "specifiedCountry": null } }, l10n: { "localeOverride": "en", "no": "No", "yes": "Yes", "close": "Close", "not.sure": "Not Sure", "next": "Next", "other": "Other", "search": "Search", "submit": "Submit", "sign.in": "Sign In", "sign.up": "Join Netflix", "get.help": "Get Help", "skip": "Skip", "previous": "Previous", "optional": "(Optional) We do not respond to individual feedback. Please do not leave personal information.", "learn.more": "Learn More", "help.center": "Help Center", "skip.for.now": "Skip For Now", "read.article": "Read Article", "call.us.in.app": "Call Us In-app", "what.went.wrong": "What went wrong?", "select.a.country": "Select a country", "already.a.member": "Already a member?", "no.results.found": "No results found", "not.ready.to.signin": "Not ready to sign in?", "recommended.for.you": "Recommended for you", "need.help.signing.in": "Need help signing in?", "thanks.for.your.feedback": "Thanks for your feedback.", "was.this.article.helpful": "Was this article helpful?", "padme.search.kb.noresults": "No results found", "additional.search.results": "Additional search results", "the.steps.did.not.resolve": "The steps in the article did not resolve my problem", "the.wording.was.confusing": "The wording used in this article made it confusing", "what.do.you.need.help.with": "What do you need help with?", "the.article.did.not.address": "This article did not address what I was searching for", "padme.pages.did.this.resolve": "Did this resolve your issue?", "sign.in.for.personalized.help": "Sign in for personalized help", "let.us.know.how.we.can.improve": "(Optional) Let us know how we can do better. We do not respond to individual feedback. Please do not leave personal information.", "note.currently.unable.to.respond": "Note: We're currently unable to respond to individual feedback", "currently.viewing.information.for": "Currently viewing information for:", "thanks.for.your.feedback.improvement": "Thanks for your feedback! Any suggestions for further improvement?", "information.not.available.for.country": "We're sorry, this information is not available for {0}.", "viewing.information.intended.for.country": "You're currently viewing information intended for <strong>{0}<\/strong>, which may not be applicable to you. Select your country below.", "padme.pages.isnetflixdown.status.up.body": "We are not currently experiencing an interruption to our streaming service.", "padme.pages.isnetflixdown.status.up.header": "Netflix is up!", "characters.left": "[NUMBER] characters left", "describe.your.issue": "Describe your issue", "chat.recording.notice": "To improve Netflix Customer Service, chats may be monitored or recorded.", "received.and.email.about.account": "Received an email about an account email change", "netflix.says.cant.find.account": "Netflix says 'Can't find account with this email address.'", "please.provide.a.short.description": "Please provide a short description of your issue", "recommended.popular.topics": "Popular topics", "padme.pages.contactus.chatbox.title": "Netflix Customer Service", "chat.contactus.chatbox.endchat.question": "End Chat?", "chat.contactus.chatbox.end": "End", "padme.pages.contactus.chatbox.submit": "Submit", "padme.pages.contactus.chatbox.cancel": "Cancel", "chat.new.message": "New message", "chat.ewt.wait.time": "Wait time: {0} minutes", "chat.write.reply": "Enter a reply", "chat.mop.enter.new.payment": "Enter new payment information", "chat.mop.enter.new.payment.verification": "Enter payment info for verification", "chat.mop.agentname.cant.see": "{0} cannot see this", "chat.mop.agent.cant.see": "The agent cannot see this", "chat.email.chat.transcript": "Enter the email you would like the chat transcript sent to", "chat.email.chat.transcript.sent": "Transcript sent!", "padme.pages.contactus.chatbox.transcript": "Email me a transcript of this chat", "chat.email.sent.transcript.email": "We've sent a transcript of this chat to the email address that was entered.", "chat.mop.first.name.required": "First Name is Required", "chat.mop.last.name.required": "Last Name is Required", "chat.mop.card.required": "Credit or Debit card number is required", "chat.mop.zip.code.required": "Zip code is required", "chat.mop.cvv": "Security Code (CVV)", "chat.mop.cvv.required": "Security Code (CVV) is required", "chat.mop.expiration.required": "Expiration date is required", "chat.mop.expiration.format": "Expiration date must be entered in MM\/YYYY format", "chat.mop.invalid.exp": "Invalid Expiration date", "chat.mop.first.name": "First name on card", "chat.mop.last.name": "Last name on card", "chat.mop.zip": "Billing zip code", "chat.mop.number": "Card Number", "chat.mop.last.eight.digits.of.number": "Last 8 digits of card number", "chat.mop.expiration": "Expiration Date (MM\/YYYY)", "chat.mop.dob": "Date of Birth (YYYY-MM-DD)", "chat.mop.dob.required": "Date of Birth is Required", "padme.pages.chat.mop.eudd": "Direct Debit Account Number:", "padme.pages.chat.mop.upi": "UPI ID:", "padme.pages.chat.mop.upi.invalid": "Enter a valid UPI ID", "chat.mop.upi.required": "UPI ID is Required", "chat.mop.account.number.required": "Account Number is Required", "chat.mop.routing.number.required": "Routing Number is Required", "chat.mop.digit.required": "Check Digit is Required", "chat.mop.branch.number": "Branch Number", "chat.mop.routing.number": "Routing Number", "chat.mop.account.number": "Account Number", "chat.mop.digit": "Digit", "chat.mop.card.invalid": "Credit or Debit card number is invalid", "chat.mop.paypal.billing.id.required": "BA Billing ID is Required", "chat.mop.paypal.billing.id.valid": "BA Billing ID must be valid", "chat.mop.paypal.billing.id": "PayPal Billing ID", "chat.resolve.issue": "Did we resolve your issue?", "padme.pages.contactus.chatbox.send": "Send", "padme.pages.contactus.chatbox.endchat": "End Chat", "padme.pages.contactus.chatbox.clickhere": "Click Here", "padme.pages.contactus.chatbox.welcome": "Welcome to Netflix Chat", "chat.mop.bank.name": "Bank Name", "chat.mop.bank.name.required": "Bank Name is Required", "chat.mop.account.type": "Account Type", "chat.mop.account.type.required": "Account Type is Required", "chat.mop.account.type.CHECKING": "Checking", "chat.mop.account.type.SAVINGS": "Savings", "netflix": "Netflix", "chat.mop.dob.invalid": "Valid Date of Birth is Required", "chat.connecting": "Connecting", "padme.pages.contactus.chat.chatEnded": "This chat session has ended.", "difficult": "Difficult", "dissatisfied": "Dissatisfied", "dont.know.not.applicable": "Don't know \/ Not applicable", "easy": "Easy", "neutral": "Neutral", "satisfied": "Satisfied", "very.difficult": "Very difficult", "very.dissatisfied": "Very dissatisfied", "very.easy": "Very easy", "very.satisfied": "Very Satisfied", "you.can.start.a.new.chat": "You can <button>start a new chat<\/button>.", "your.issue": "Your Issue:", "tell.us.more": "Tell us more and we'll find the best solution for you", "get.in.touch": "Get in touch:", "try.these.recommendations": "Try these recommendations:", "recommended": "Recommended", "describe.your.issue.placeholder": "Describe your issue" } }; /*]]>*/ </script> <script crossorigin="anonymous" src="https://help.nflxext.com/helpcenter/manifest_b4b5aa08441a2eda054f.js"></script> <script crossorigin="anonymous" src="https://help.nflxext.com/helpcenter/common_b3b80fe8eca9e55cc5dc.js"></script> <script crossorigin="anonymous" src="https://help.nflxext.com/helpcenter/article_ecff91853134638e0751.js"></script> <script crossorigin="anonymous" src="/interface/chat/supportscript?forceCountry=HK&locale=en"></script> </body> </html>