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<!DOCTYPE html> <html lang="en"> <head><meta name="csrf" content="CPbHQDEa-oFkvYIhdOb3Ii-m0Jh-kEzWGN2Q"> <link rel="preconnect" href="https://dac-static.atlassian.com" crossorigin /> <link rel="dns-prefetch" href="https://dac-static.atlassian.com" /> <script defer type="text/javascript" src="https://dac-static.atlassian.com/_static/polyfills.a862f27a10d17150fb16.bundle.js"></script> <script defer type="text/javascript" src="https://dac-static.atlassian.com/_static/documentation-changelogs-docs-index-rest-api-docs-rest-docs-search-graphql-docs-graphql-sandbox-jsapi-connect-module-pages-analytics-and-cookie-preferences-homepage-errors-supportdesk.9d89fdf4536bff9112d7.bundle.js"></script><script defer type="text/javascript" src="https://dac-static.atlassian.com/_static/documentation-changelogs-docs-index-rest-api-docs-rest-docs-search-graphql-docs-graphql-sandbox-jsapi-connect-module-pages-homepage-errors-supportdesk.33dbe2970267a8ae5d10.bundle.js"></script><script defer type="text/javascript" src="https://dac-static.atlassian.com/_static/documentation.f24a5f7f9bd97530f84d.bundle.js"></script> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <meta data-react-helmet="true" name="description" content="Understand how Atlassian classifies and communicates incidents that affect the Atlassian Ecosystem."/> <meta name="dac:version" content="1.498.24"> <link rel="shortcut icon" href="https://dac-static.atlassian.com/favicon.ico" type="image/x-icon"> <link rel="icon" href="https://dac-static.atlassian.com/favicon.ico" type="image/x-icon"> <link rel="search" href="https://dac-static.atlassian.com/opensearch.xml" type="application/opensearchdescription+xml"> <script nonce="AQp45NLHX88+03YuzpEb8IwsYSXSsoCiHdxJsuLEwaQ=" type="text/javascript">window.__DATA__ = {"jiraIssueCollectorId":"ee87e716","page":{"document":[{"type":"markdown","content":"\n# App incident severity levels\n\nAt Atlassian, we define an incident as an event that disrupts or reduces the quality of a service and requires an emergency response. We consider an app incident to be any instance where there is an existing or impending negative impact on our Marketplace app and integration partners.\n\nOur response to incidents centers around [our values](https://www.atlassian.com/company/values). We aim to handle incidents in a way that aligns with the interests of our developers, partners, and customers. We strive to build a process that is consistent, repeatable, and efficient.\n\nTo increase transparency, we’re sharing our approach to defining severity levels of incidents related to apps. This is a key part of our journey to improve incident management between Atlassian and our developers and partners.\n\nFor a general introduction to Atlassian's approach to incident management and severity levels, see [Incident Management](https://www.atlassian.com/webinars/incident-management) and [Understanding incident severity levels](https://www.atlassian.com/incident-management/kpis/severity-levels).\n\n## Reporting an incident\n\nTo report an incident, use these channels:\n\n* To report incidents related to product APIs, security, or Atlassian Marketplace, visit [Developer and Marketplace support](https://developer.atlassian.com/support). (For guidance on reporting critical incidents, see [How to submit a critical incident](/developer-guide/how-to-report-an-incident/).)\n\n* Partners with at least one paid-via-Atlassian app can also report incidents in our [Developer Community portal](https://community.developer.atlassian.com/), in a dedicated restricted topic.\n\n## How we determine app incident severity\n\nSeverity definitions help us identify an adequate response to an incident. We’ve created an internal framework that helps us determine the severity of incidents based on the type of information available during the event.\n\nOur primary point of reference is the number of end-users or apps affected by the event. When those numbers aren’t available, we use capability-based definitions.\n\nOur incident framework includes these severity levels: \u003cspan class=\"aui-lozenge aui-lozenge-removed\">SEV 1 - CRITICAL\u003c/span>, \u003cspan class=\"aui-lozenge aui-lozenge-moved\">SEV 2 - MAJOR\u003c/span>, and \u003cspan class=\"aui-lozenge \">SEV 3 - MINOR\u003c/span>.\n\n### Determining severity based on the number of affected end-users or apps\n\nWhen we know the number of end-users or apps affected by an incident, such as an API outage, we use that data to determine severity.\n\n\u003cstyle>\n.center-title {\n text-align: center;\n}\n\u003c/style>\n\u003ctable>\n \u003cthead>\n \u003ctr>\n \u003cth class=\"center-title\" colspan=\"4\">Impact\u003c/th>\n \u003c/tr>\n \u003ctr>\n \u003cth>Level\u003c/th>\n \u003cth>1,000-100,000 affected users \u003cspan style=\"font-weight:normal\">or\u003c/span> 3-10 affected apps\u003c/th>\n \u003cth>100,001-5,000,000 users \u003cspan style=\"font-weight:normal\">or\u003c/span> 11-100 apps\u003c/th>\n \u003cth>More than 5,000,000 users \u003cspan style=\"font-weight:normal\">or\u003c/span> more than 100 apps\u003c/th>\n \u003c/tr>\n \u003c/thead>\n \u003ctbody>\n \u003ctr>\n \u003ctd>Major\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge \">SEV 3\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-moved\">SEV 2\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-removed\">SEV 1\u003c/span>\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Minor\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge \">SEV 3\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge \">SEV 3\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-moved\">SEV 2\u003c/span>\u003c/td>\n \u003c/tr>\n \u003c/tbody>\n\u003c/table>\n\n### Determining severity based on affected capabilities\n\nWhen we can’t assess the severity of an incident based on the number of affected end-users or apps, we use a capability-based framework.\n\nEach capability in our development ecosystem and the Atlassian Marketplace belongs to one of three tiers — C1, C2, or C3. The tiers rank capabilities by their relative criticality, where C1 is the most critical tier and C3 is the least. For example, app deployment is a C1 capability while app logging is C3. (For a full list of capabilities and their associated tiers, see the [Ecosystem and Marketplace capabilities](/developer-guide/app-incident-severity-levels/#ecosystem-and-marketplace-capabilities) section.)\n\nThe capability framework also distinguishes two types of incidents:\n\n* An outage — for example, when a Forge app deployment doesn’t work.\n* Degradation of a capability — for example, when an app slows down.\n\nWe use the following tables to determine severity based on the type of incident, the tier of the affected capability, and the incident's duration.\n\n\u003ctable>\n \u003cthead>\n \u003ctr>\n \u003cth class=\"center-title\" colspan=\"4\">Capability outage\u003c/th>\n \u003c/tr>\n \u003ctr>\n \u003cth>Capability tier\u003c/th>\n \u003cth>Less than 2 hours\u003c/th>\n \u003cth>2-5 hours\u003c/th>\n \u003cth>More than 5 hours\u003c/th>\n \u003c/tr>\n \u003c/thead>\n \u003ctbody>\n \u003ctr>\n \u003ctd>C1\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-moved\">SEV 2\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-removed\">SEV 1\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-removed\">SEV 1\u003c/span>\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>C2\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-moved\">SEV 2\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-moved\">SEV 2\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-moved\">SEV 2\u003c/span>\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>C3\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge \">SEV 3\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge \">SEV 3\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-moved\">SEV 2\u003c/span>\u003c/td>\n \u003c/tr>\n \u003c/tbody>\n \u003ctr>\n \u003cth class=\"center-title\" colspan=\"4\">Capability degradation\u003c/th>\n \u003c/tr>\n \u003ctr>\n \u003cth>Capability tier\u003c/th>\n \u003cth>Less than 2 hours\u003c/th>\n \u003cth>2-5 hours\u003c/th>\n \u003cth>More than 5 hours\u003c/th>\n \u003c/tr>\n \u003ctbody>\n \u003ctr>\n \u003ctd>C1\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-current\">SEV 2\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-error\">SEV 1\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-error\">SEV 1\u003c/span>\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>C2\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-complete\">SEV 3\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-current\">SEV 2\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-current\">SEV 2\u003c/span>\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>C3\u003c/td>\n \u003ctd>—\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-complete\">SEV 3\u003c/span>\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-complete\">SEV 3\u003c/span>\u003c/td>\n \u003c/tr>\n \u003c/tbody>\n\u003c/table>\n\n## How we escalate incidents based on partner reports\n\nWhen it comes to incidents, we want to be as responsive as possible. We escalate incidents according to the number of reports gathered from partners through service desks and Community posts.\n\nIncidents are escalated according to this scale:\n\n\u003ctable>\n \u003cthead>\n \u003ctr>\n \u003cth>Number of partner reports\u003c/th>\n \u003cth>Escalation\u003c/th>\n \u003c/tr>\n \u003c/thead>\n \u003ctbody>\n \u003ctr>\n \u003ctd>More than 2\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge \">SEV 3\u003c/span>\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>More than 5\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-moved\">SEV 2\u003c/span>\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>More than 15\u003c/td>\n \u003ctd>\u003cspan class=\"aui-lozenge aui-lozenge-removed\">SEV 1\u003c/span>\u003c/td>\n \u003c/tr>\n \u003c/tbody>\n\u003c/table>\n\n## How we respond to incidents\n\nThe following details are provided for informational purposes so that Marketplace Partners and the developer community have more insight into how we respond to incidents.\n\nAtlassian aims for the following, when possible:\n\n* **Major incidents (Sev 1 and Sev 2):** Incident response teams start an investigation within 15 minutes of being paged and publish an initial status update within 1 hour of the incident start time. We define the incident start time as the point when the incident started impacting customers or partners. Atlassian strives to resolve Major incidents as quickly as possible.\n\n* **Minor incidents (Sev 3):** Teams treat these incidents as high priority during local business hours and within existing release schedules.\n\nFor status on incidents that affect APIs, the Marketplace, and developers in general, visit [developer.status.atlassian.com](developer.status.atlassian.com). For more detail on critical incidents, visit the [public critical incident tickets](https://ecosystem.atlassian.net/issues/?filter=64185) page.\n\nTo drive continuous improvements in our processes, Atlassian actively monitors and analyzes a variety of metrics related to incidents.\n\n## Ecosystem and Marketplace capabilities\n\n### Ecosystem capabilities\n\n\u003ctable>\n \u003cthead>\n \u003ctr>\n \u003cth>Capability\u003c/th>\n \u003cth>Tier\u003c/th>\n \u003c/tr>\n \u003c/thead>\n \u003ctbody>\n \u003ctr>\n \u003ctd>\u003cstrong>App code execution:\u003c/strong> underlying execution environment for running third-party code.\u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>App network egress:\u003c/strong> permissions and enforcement of app egress to external URLs.\u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>App UI:\u003c/strong> rendering and integration of third-party app user interfaces in products.\u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Content delivery (CDN):\u003c/strong> static asset delivery of hosted app assets and common libraries (ac.js, forge bridge).\u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>End-user consent:\u003c/strong> prompt for the consent of specific permissions for an app.\u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Extension discovery:\u003c/strong> the ability for products to fetch app modules for use in product eension points. \u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Function invocation:\u003c/strong> backend functionality for Atlassian-hosted apps. Powers app modules where a function is specified.\u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Hosted storage:\u003c/strong> Atlassian-hosted storage for hosted and remote compute resources.\u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Webtriggers:\u003c/strong> external endpoint that invokes third-party compute resources. Commonly used as webhooks for data ingestion.\u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>App deployment:\u003c/strong> the ability for a third-party developer to roll out changes in their app.\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>App distribution:\u003c/strong> the ability for developers to publish and distribute their app via Marketplace or direct distribution.\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>App installation:\u003c/strong> the ability for admins and developers to install apps in a product.\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>App lifecycle events:\u003c/strong> events that are triggered at different life stages of an app installation. (installation, permission upgrade).\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>App monitoring:\u003c/strong> web UI for monitoring app metrics via the \u003ca href=\"https://developer.atlassian.com/console/myapps/\">developer console\u003c/a>.\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Async events:\u003c/strong> queue service that enables hosted compute resources to split out workloads into multiple asynchronous tasks.\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Command-line interface:\u003c/strong> the ability for a developer to create, tunnel, deploy, and install apps at the command line.\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>External API authentication:\u003c/strong> credentials and auth flow management for external APIs.\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Product events:\u003c/strong> product event subscriptions that trigger third-party compute resources.\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Scheduled triggers:\u003c/strong> the ability for developers to schedule compute resources. Similar to cron jobs.\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>App logging:\u003c/strong> web UI for viewing app logs via the \u003ca href=\"https://developer.atlassian.com/console/myapps/\">developer console\u003c/a>.\u003c/td>\n \u003ctd>C3\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Developer documentation:\u003c/strong> a single source of truth for Atlassian product and platform developer documentation.\u003c/td>\n \u003ctd>C3\u003c/td>\n \u003ctr>\n \u003ctd>\u003cstrong>Manage apps:\u003c/strong> web UI for managing apps via the \u003ca href=\"https://developer.atlassian.com/console/myapps/\">developer console\u003c/a>.\u003c/td>\n \u003ctd>C3\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Identify App Constraints:\u003c/strong> Ability for Atlassian screens (e.g. Connected apps in Admin hub) to discover what apps are impacted by app access rules within a given site.\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Data Security Policy Events:\u003c/strong> Ability for apps to receive events when an app's access to certain data has been blocked by an administrative policy.\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>\u003cstrong>Connect Data Residency:\u003c/strong> Ability for admins and app developers to migrate their connect app data to a desired region.\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003c/tbody>\n\u003c/table>\n\n### Marketplace capabilities\n\n\u003ctable>\n \u003cthead>\n \u003ctr>\n \u003cth>Capability\u003c/th>\n \u003cth>Tier\u003c/th>\n \u003c/tr>\n \u003c/thead>\n \u003ctbody>\n \u003ctr>\n \u003ctd>Download app\u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Install apps (cloud only)\u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Search apps \u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>View app listing\u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>View home page\u003c/td>\n \u003ctd>C1\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Aggregation reports\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Churn reports\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Cloud conversion reports\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Cloud renewals reports\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Create account\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Fetch feedback reports\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Fetch licenses reports\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Fetch transactions reports\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Publish app version\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Manage contact\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Publish new app\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Set app migration Info\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Set app pricing\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Update account\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Update app migration Info\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Update app pricing\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Update app version\u003c/td>\n \u003ctd>C2\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Request apps\u003c/td>\n \u003ctd>C3\u003c/td>\n \u003c/tr>\n \u003ctr>\n \u003ctd>Request management\u003c/td>\n \u003ctd>C3\u003c/td>\n \u003c/tr>\n 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8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/connect-app-authorization/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Connect app authorization</span></span></span></a></div></li></ul></div></li></ul></li><li class="sc-kWHCRG faiFDZ"><div class="sc-jgVwMx eJNnsC"><div class="sc-AUpyg aGoni">Developing on cloud</div><div class="sc-ijnzTp fbizbk"><style data-emotion="css snhnyn">.css-snhnyn{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;}.css-snhnyn >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-snhnyn >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-snhnyn >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}</style><span role="img" aria-label="hide" style="--icon-primary-color:#B3BAC5;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-snhnyn"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><path d="M10.294 9.698a.988.988 0 010-1.407 1.01 1.01 0 011.419 0l2.965 2.94a1.09 1.09 0 010 1.548l-2.955 2.93a1.01 1.01 0 01-1.42 0 .988.988 0 010-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div></div><ul class="sc-fUdGnz erZBWx"><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/evaluate-cloud/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Evaluate cloud</span></span></span></a><ul class="sc-dBfaGr ijMkCE"><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/cloud-development-options/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Cloud development options</span></span></span></a></div></li><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/forge-adoption-for-server-apps/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Forge adoption for server apps</span></span></span></a></div></li></ul></div></li><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/cloud-app-hosting/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Cloud app hosting</span></span></span></a></div></li><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/cloud-shared-responsibility-model/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Cloud shared responsibility model (SRM)</span></span></span></a></div></li><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/multitenancy/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Multitenancy</span></span></span></a></div></li><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/building-secure-preventing-xss/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Preventing XSS attacks</span></span></span></a></div></li></ul></li><li class="sc-kWHCRG faiFDZ"><div class="sc-jgVwMx eJNnsC"><div class="sc-AUpyg aGoni">Sharing your apps</div><div class="sc-ijnzTp fbizbk"><style data-emotion="css snhnyn">.css-snhnyn{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;}.css-snhnyn >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-snhnyn >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-snhnyn >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}</style><span role="img" aria-label="hide" style="--icon-primary-color:#B3BAC5;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-snhnyn"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><path d="M10.294 9.698a.988.988 0 010-1.407 1.01 1.01 0 011.419 0l2.965 2.94a1.09 1.09 0 010 1.548l-2.955 2.93a1.01 1.01 0 01-1.42 0 .988.988 0 010-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div></div><ul class="sc-fUdGnz erZBWx"><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/distribute-and-list-apps/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Distribute and list apps</span></span></span></a></div></li></ul></li><li class="sc-kWHCRG faiFDZ"><div class="sc-jgVwMx eJNnsC"><div class="sc-AUpyg aGoni">Getting help</div><div class="sc-ijnzTp fbizbk"><style data-emotion="css snhnyn">.css-snhnyn{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;}.css-snhnyn >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-snhnyn >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-snhnyn >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}</style><span role="img" aria-label="hide" style="--icon-primary-color:#B3BAC5;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-snhnyn"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><path d="M10.294 9.698a.988.988 0 010-1.407 1.01 1.01 0 011.419 0l2.965 2.94a1.09 1.09 0 010 1.548l-2.955 2.93a1.01 1.01 0 01-1.42 0 .988.988 0 010-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div></div><ul class="sc-fUdGnz erZBWx"><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/using-the-documentation/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Explore the documentation</span></span></span></a></div></li><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/help-and-feedback/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Get help and give feedback</span></span></span></a></div></li><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/how-to-report-an-incident/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Submit a critical incident ticket</span></span></span></a></div></li><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/check-incident-updates/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Check incident updates</span></span></span></a></div></li><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO kNnZII"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/app-incident-severity-levels/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">App incident severity levels</span></span></span></a></div></li><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/communication-channels/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Atlassian communication channels</span></span></span></a></div></li><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;}a.css-1pys61m::-moz-focus-inner{border:0;margin:0;padding:0;}a.css-1pys61m:hover{-webkit-text-decoration:inherit;text-decoration:inherit;}</style><a href="/developer-guide/glossary/" type="button" class="css-1pys61m"><style data-emotion-css="j8fq0c">.css-j8fq0c{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;max-width:100%;position:relative;}</style><span class="css-j8fq0c"><style data-emotion-css="t5emrf">.css-t5emrf{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;-webkit-transition:opacity 0.3s;transition:opacity 0.3s;opacity:1;}</style><span class="css-t5emrf"><span class="sc-hMjcWo eWRWMe">Glossary</span></span></span></a></div></li></ul></li><li class="sc-kWHCRG faiFDZ"><div class="sc-jgVwMx eJNnsC"><div class="sc-AUpyg aGoni">Integrating with our products</div><div class="sc-ijnzTp fbizbk"><style data-emotion="css snhnyn">.css-snhnyn{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;}.css-snhnyn >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-snhnyn >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-snhnyn >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}</style><span role="img" aria-label="hide" style="--icon-primary-color:#B3BAC5;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-snhnyn"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><path d="M10.294 9.698a.988.988 0 010-1.407 1.01 1.01 0 011.419 0l2.965 2.94a1.09 1.09 0 010 1.548l-2.955 2.93a1.01 1.01 0 01-1.42 0 .988.988 0 010-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div></div><ul class="sc-fUdGnz erZBWx"><li class="sc-hZeNU bGVTVi"><div class="sc-enfXDO lcRrrH"><style data-emotion-css="1pys61m">a.css-1pys61m{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;border-width:0;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;font-weight:500;max-width:100%;outline:none !important;text-align:center;-webkit-text-decoration:none;text-decoration:none;white-space:nowrap;background:none;border-radius:3px;box-shadow:0 0 0 2px inherit;color:#42526E !important;cursor:default;height:2.2857142857142856em;line-height:2.2857142857142856em;padding:0 8px;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;width:auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe 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>svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1afrefi >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1afrefi >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1afrefi >svg{width:24px;height:24px;}</style><span role="img" aria-label="copy" style="--icon-primary-color:#6B778C;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1afrefi"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg></span></button></span></h1><div class="sc-ewMkZo XuMHq"><div class="sc-eCXBzT iDivTj" width="192"><div class="sc-Ehqfj kGxrAZ"></div></div></div><p>At Atlassian, we define an incident as an event that disrupts or reduces the quality of a service and requires an emergency response. We consider an app incident to be any instance where there is an existing or impending negative impact on our Marketplace app and integration partners.</p> <p>Our response to incidents centers around <a href="https://www.atlassian.com/company/values" target="_blank">our values<style data-emotion="css 1wits42">.css-1wits42{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:16px;height:16px;}.css-1wits42 >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1wits42 >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1wits42 >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1wits42 >svg{width:16px;height:16px;}</style><span role="img" aria-label="Follow" style="--icon-primary-color:currentColor;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1wits42"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M11.031 7A1.03 1.03 0 0010 8.036a1.05 1.05 0 001.044 1.045l3.121.014.014 3.121a1.05 1.05 0 001.045 1.044 1.03 1.03 0 001.036-1.035l-.019-4.161a1.053 1.053 0 00-1.045-1.045L11.035 7h-.004z"/><path d="M13.364 8.292l-7.072 7.071a1.002 1.002 0 000 1.415c.39.39 1.024.39 1.415 0l7.071-7.071A1.002 1.002 0 0014.071 8a1 1 0 00-.707.292z"/></g></svg></span></a>. We aim to handle incidents in a way that aligns with the interests of our developers, partners, and customers. We strive to build a process that is consistent, repeatable, and efficient.</p> <p>To increase transparency, we’re sharing our approach to defining severity levels of incidents related to apps. This is a key part of our journey to improve incident management between Atlassian and our developers and partners.</p> <p>For a general introduction to Atlassian's approach to incident management and severity levels, see <a href="https://www.atlassian.com/webinars/incident-management" target="_blank">Incident Management<style data-emotion="css 1wits42">.css-1wits42{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:16px;height:16px;}.css-1wits42 >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1wits42 >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1wits42 >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1wits42 >svg{width:16px;height:16px;}</style><span role="img" aria-label="Follow" style="--icon-primary-color:currentColor;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1wits42"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M11.031 7A1.03 1.03 0 0010 8.036a1.05 1.05 0 001.044 1.045l3.121.014.014 3.121a1.05 1.05 0 001.045 1.044 1.03 1.03 0 001.036-1.035l-.019-4.161a1.053 1.053 0 00-1.045-1.045L11.035 7h-.004z"/><path d="M13.364 8.292l-7.072 7.071a1.002 1.002 0 000 1.415c.39.39 1.024.39 1.415 0l7.071-7.071A1.002 1.002 0 0014.071 8a1 1 0 00-.707.292z"/></g></svg></span></a> and <a href="https://www.atlassian.com/incident-management/kpis/severity-levels" target="_blank">Understanding incident severity levels<style data-emotion="css 1wits42">.css-1wits42{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:16px;height:16px;}.css-1wits42 >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1wits42 >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1wits42 >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1wits42 >svg{width:16px;height:16px;}</style><span role="img" aria-label="Follow" style="--icon-primary-color:currentColor;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1wits42"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M11.031 7A1.03 1.03 0 0010 8.036a1.05 1.05 0 001.044 1.045l3.121.014.014 3.121a1.05 1.05 0 001.045 1.044 1.03 1.03 0 001.036-1.035l-.019-4.161a1.053 1.053 0 00-1.045-1.045L11.035 7h-.004z"/><path d="M13.364 8.292l-7.072 7.071a1.002 1.002 0 000 1.415c.39.39 1.024.39 1.415 0l7.071-7.071A1.002 1.002 0 0014.071 8a1 1 0 00-.707.292z"/></g></svg></span></a>.</p> <h2 id="reporting-an-incident">Reporting an incident<span role="presentation" class="heading-anchor-wrapper"><button class="sc-jUpvKA fYWbTP"><style data-emotion="css 1afrefi">.css-1afrefi{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:24px;height:24px;}.css-1afrefi >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1afrefi >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1afrefi >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1afrefi >svg{width:24px;height:24px;}</style><span role="img" aria-label="copy" style="--icon-primary-color:#6B778C;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1afrefi"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg></span></button></span></h2> <p>To report an incident, use these channels:</p> <ul> <li> <p>To report incidents related to product APIs, security, or Atlassian Marketplace, visit <a href="https://developer.atlassian.com/support" target="_self">Developer and Marketplace support</a>. (For guidance on reporting critical incidents, see <a href="/developer-guide/how-to-report-an-incident/" target="_self">How to submit a critical incident</a>.)</p> </li> <li> <p>Partners with at least one paid-via-Atlassian app can also report incidents in our <a href="https://community.developer.atlassian.com/" target="_blank">Developer Community portal<style data-emotion="css 1wits42">.css-1wits42{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:16px;height:16px;}.css-1wits42 >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1wits42 >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1wits42 >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1wits42 >svg{width:16px;height:16px;}</style><span role="img" aria-label="Follow" style="--icon-primary-color:currentColor;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1wits42"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M11.031 7A1.03 1.03 0 0010 8.036a1.05 1.05 0 001.044 1.045l3.121.014.014 3.121a1.05 1.05 0 001.045 1.044 1.03 1.03 0 001.036-1.035l-.019-4.161a1.053 1.053 0 00-1.045-1.045L11.035 7h-.004z"/><path d="M13.364 8.292l-7.072 7.071a1.002 1.002 0 000 1.415c.39.39 1.024.39 1.415 0l7.071-7.071A1.002 1.002 0 0014.071 8a1 1 0 00-.707.292z"/></g></svg></span></a>, in a dedicated restricted topic.</p> </li> </ul> <h2 id="how-we-determine-app-incident-severity">How we determine app incident severity<span role="presentation" class="heading-anchor-wrapper"><button class="sc-jUpvKA fYWbTP"><style data-emotion="css 1afrefi">.css-1afrefi{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:24px;height:24px;}.css-1afrefi >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1afrefi >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1afrefi >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1afrefi >svg{width:24px;height:24px;}</style><span role="img" aria-label="copy" style="--icon-primary-color:#6B778C;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1afrefi"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg></span></button></span></h2> <p>Severity definitions help us identify an adequate response to an incident. We’ve created an internal framework that helps us determine the severity of incidents based on the type of information available during the event.</p> <p>Our primary point of reference is the number of end-users or apps affected by the event. When those numbers aren’t available, we use capability-based definitions.</p> <p>Our incident framework includes these severity levels: <span class="aui-lozenge aui-lozenge-removed">SEV 1 - CRITICAL</span>, <span class="aui-lozenge aui-lozenge-moved">SEV 2 - MAJOR</span>, and <span class="aui-lozenge">SEV 3 - MINOR</span>.</p> <h3 id="determining-severity-based-on-the-number-of-affected-end-users-or-apps">Determining severity based on the number of affected end-users or apps<span role="presentation" class="heading-anchor-wrapper"><button class="sc-jUpvKA fYWbTP"><style data-emotion="css 1afrefi">.css-1afrefi{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:24px;height:24px;}.css-1afrefi >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1afrefi >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1afrefi >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1afrefi >svg{width:24px;height:24px;}</style><span role="img" aria-label="copy" style="--icon-primary-color:#6B778C;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1afrefi"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg></span></button></span></h3> <p>When we know the number of end-users or apps affected by an incident, such as an API outage, we use that data to determine severity.</p> <style> .center-title { text-align: center; } </style> <div class="sc-kNBZmU hVUfTU"><table node="[object Object]"><thead class="sc-RbTVP kVEIhi"><tr class="sc-hMrMfs jZzqWW"><th class="center-title sc-eNNmBn fOYWQG" colSpan="4">Impact</th></tr><tr class="sc-hMrMfs jZzqWW"><th class="sc-eNNmBn fOYWQG">Level</th><th class="sc-eNNmBn fOYWQG">1,000-100,000 affected users <span style="font-weight:normal">or</span> 3-10 affected apps</th><th class="sc-eNNmBn fOYWQG">100,001-5,000,000 users <span style="font-weight:normal">or</span> 11-100 apps</th><th class="sc-eNNmBn fOYWQG">More than 5,000,000 users <span style="font-weight:normal">or</span> more than 100 apps</th></tr></thead><tbody><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Major</td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge">SEV 3</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-moved">SEV 2</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-removed">SEV 1</span></td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Minor</td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge">SEV 3</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge">SEV 3</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-moved">SEV 2</span></td></tr></tbody></table></div> <h3 id="determining-severity-based-on-affected-capabilities">Determining severity based on affected capabilities<span role="presentation" class="heading-anchor-wrapper"><button class="sc-jUpvKA fYWbTP"><style data-emotion="css 1afrefi">.css-1afrefi{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:24px;height:24px;}.css-1afrefi >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1afrefi >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1afrefi >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1afrefi >svg{width:24px;height:24px;}</style><span role="img" aria-label="copy" style="--icon-primary-color:#6B778C;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1afrefi"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg></span></button></span></h3> <p>When we can’t assess the severity of an incident based on the number of affected end-users or apps, we use a capability-based framework.</p> <p>Each capability in our development ecosystem and the Atlassian Marketplace belongs to one of three tiers — C1, C2, or C3. The tiers rank capabilities by their relative criticality, where C1 is the most critical tier and C3 is the least. For example, app deployment is a C1 capability while app logging is C3. (For a full list of capabilities and their associated tiers, see the <a href="/developer-guide/app-incident-severity-levels/#ecosystem-and-marketplace-capabilities" target="_self">Ecosystem and Marketplace capabilities</a> section.)</p> <p>The capability framework also distinguishes two types of incidents:</p> <ul> <li>An outage — for example, when a Forge app deployment doesn’t work.</li> <li>Degradation of a capability — for example, when an app slows down.</li> </ul> <p>We use the following tables to determine severity based on the type of incident, the tier of the affected capability, and the incident's duration.</p> <div class="sc-kNBZmU hVUfTU"><table node="[object Object]"><thead class="sc-RbTVP kVEIhi"><tr class="sc-hMrMfs jZzqWW"><th class="center-title sc-eNNmBn fOYWQG" colSpan="4">Capability outage</th></tr><tr class="sc-hMrMfs jZzqWW"><th class="sc-eNNmBn fOYWQG">Capability tier</th><th class="sc-eNNmBn fOYWQG">Less than 2 hours</th><th class="sc-eNNmBn fOYWQG">2-5 hours</th><th class="sc-eNNmBn fOYWQG">More than 5 hours</th></tr></thead><tbody><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">C1</td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-moved">SEV 2</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-removed">SEV 1</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-removed">SEV 1</span></td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">C2</td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-moved">SEV 2</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-moved">SEV 2</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-moved">SEV 2</span></td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">C3</td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge">SEV 3</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge">SEV 3</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-moved">SEV 2</span></td></tr></tbody><tbody><tr class="sc-hMrMfs jZzqWW"><th class="center-title sc-eNNmBn fOYWQG" colSpan="4">Capability degradation</th></tr><tr class="sc-hMrMfs jZzqWW"><th class="sc-eNNmBn fOYWQG">Capability tier</th><th class="sc-eNNmBn fOYWQG">Less than 2 hours</th><th class="sc-eNNmBn fOYWQG">2-5 hours</th><th class="sc-eNNmBn fOYWQG">More than 5 hours</th></tr></tbody><tbody><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">C1</td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-current">SEV 2</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-error">SEV 1</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-error">SEV 1</span></td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">C2</td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-complete">SEV 3</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-current">SEV 2</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-current">SEV 2</span></td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">C3</td><td class="sc-eEieub eIoYOg">—</td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-complete">SEV 3</span></td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-complete">SEV 3</span></td></tr></tbody></table></div> <h2 id="how-we-escalate-incidents-based-on-partner-reports">How we escalate incidents based on partner reports<span role="presentation" class="heading-anchor-wrapper"><button class="sc-jUpvKA fYWbTP"><style data-emotion="css 1afrefi">.css-1afrefi{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:24px;height:24px;}.css-1afrefi >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1afrefi >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1afrefi >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1afrefi >svg{width:24px;height:24px;}</style><span role="img" aria-label="copy" style="--icon-primary-color:#6B778C;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1afrefi"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg></span></button></span></h2> <p>When it comes to incidents, we want to be as responsive as possible. We escalate incidents according to the number of reports gathered from partners through service desks and Community posts.</p> <p>Incidents are escalated according to this scale:</p> <div class="sc-kNBZmU hVUfTU"><table node="[object Object]"><thead class="sc-RbTVP kVEIhi"><tr class="sc-hMrMfs jZzqWW"><th class="sc-eNNmBn fOYWQG">Number of partner reports</th><th class="sc-eNNmBn fOYWQG">Escalation</th></tr></thead><tbody><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">More than 2</td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge">SEV 3</span></td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">More than 5</td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-moved">SEV 2</span></td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">More than 15</td><td class="sc-eEieub eIoYOg"><span class="aui-lozenge aui-lozenge-removed">SEV 1</span></td></tr></tbody></table></div> <h2 id="how-we-respond-to-incidents">How we respond to incidents<span role="presentation" class="heading-anchor-wrapper"><button class="sc-jUpvKA fYWbTP"><style data-emotion="css 1afrefi">.css-1afrefi{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:24px;height:24px;}.css-1afrefi >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1afrefi >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1afrefi >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1afrefi >svg{width:24px;height:24px;}</style><span role="img" aria-label="copy" style="--icon-primary-color:#6B778C;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1afrefi"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg></span></button></span></h2> <p>The following details are provided for informational purposes so that Marketplace Partners and the developer community have more insight into how we respond to incidents.</p> <p>Atlassian aims for the following, when possible:</p> <ul> <li> <p><strong>Major incidents (Sev 1 and Sev 2):</strong> Incident response teams start an investigation within 15 minutes of being paged and publish an initial status update within 1 hour of the incident start time. We define the incident start time as the point when the incident started impacting customers or partners. Atlassian strives to resolve Major incidents as quickly as possible.</p> </li> <li> <p><strong>Minor incidents (Sev 3):</strong> Teams treat these incidents as high priority during local business hours and within existing release schedules.</p> </li> </ul> <p>For status on incidents that affect APIs, the Marketplace, and developers in general, visit <a href="developer.status.atlassian.com" target="_blank">developer.status.atlassian.com<style data-emotion="css 1wits42">.css-1wits42{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:16px;height:16px;}.css-1wits42 >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1wits42 >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1wits42 >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1wits42 >svg{width:16px;height:16px;}</style><span role="img" aria-label="Follow" style="--icon-primary-color:currentColor;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1wits42"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M11.031 7A1.03 1.03 0 0010 8.036a1.05 1.05 0 001.044 1.045l3.121.014.014 3.121a1.05 1.05 0 001.045 1.044 1.03 1.03 0 001.036-1.035l-.019-4.161a1.053 1.053 0 00-1.045-1.045L11.035 7h-.004z"/><path d="M13.364 8.292l-7.072 7.071a1.002 1.002 0 000 1.415c.39.39 1.024.39 1.415 0l7.071-7.071A1.002 1.002 0 0014.071 8a1 1 0 00-.707.292z"/></g></svg></span></a>. For more detail on critical incidents, visit the <a href="https://ecosystem.atlassian.net/issues/?filter=64185" target="_blank">public critical incident tickets<style data-emotion="css 1wits42">.css-1wits42{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:16px;height:16px;}.css-1wits42 >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1wits42 >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1wits42 >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1wits42 >svg{width:16px;height:16px;}</style><span role="img" aria-label="Follow" style="--icon-primary-color:currentColor;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1wits42"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M11.031 7A1.03 1.03 0 0010 8.036a1.05 1.05 0 001.044 1.045l3.121.014.014 3.121a1.05 1.05 0 001.045 1.044 1.03 1.03 0 001.036-1.035l-.019-4.161a1.053 1.053 0 00-1.045-1.045L11.035 7h-.004z"/><path d="M13.364 8.292l-7.072 7.071a1.002 1.002 0 000 1.415c.39.39 1.024.39 1.415 0l7.071-7.071A1.002 1.002 0 0014.071 8a1 1 0 00-.707.292z"/></g></svg></span></a> page.</p> <p>To drive continuous improvements in our processes, Atlassian actively monitors and analyzes a variety of metrics related to incidents.</p> <h2 id="ecosystem-and-marketplace-capabilities">Ecosystem and Marketplace capabilities<span role="presentation" class="heading-anchor-wrapper"><button class="sc-jUpvKA fYWbTP"><style data-emotion="css 1afrefi">.css-1afrefi{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:24px;height:24px;}.css-1afrefi >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1afrefi >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1afrefi >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1afrefi >svg{width:24px;height:24px;}</style><span role="img" aria-label="copy" style="--icon-primary-color:#6B778C;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1afrefi"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg></span></button></span></h2> <h3 id="ecosystem-capabilities">Ecosystem capabilities<span role="presentation" class="heading-anchor-wrapper"><button class="sc-jUpvKA fYWbTP"><style data-emotion="css 1afrefi">.css-1afrefi{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:24px;height:24px;}.css-1afrefi >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1afrefi >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1afrefi >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1afrefi >svg{width:24px;height:24px;}</style><span role="img" aria-label="copy" style="--icon-primary-color:#6B778C;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1afrefi"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg></span></button></span></h3> <div class="sc-kNBZmU hVUfTU"><table node="[object Object]"><thead class="sc-RbTVP kVEIhi"><tr class="sc-hMrMfs jZzqWW"><th class="sc-eNNmBn fOYWQG">Capability</th><th class="sc-eNNmBn fOYWQG">Tier</th></tr></thead><tbody><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>App code execution:</strong> underlying execution environment for running third-party code.</td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>App network egress:</strong> permissions and enforcement of app egress to external URLs.</td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>App UI:</strong> rendering and integration of third-party app user interfaces in products.</td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Content delivery (CDN):</strong> static asset delivery of hosted app assets and common libraries (ac.js, forge bridge).</td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>End-user consent:</strong> prompt for the consent of specific permissions for an app.</td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Extension discovery:</strong> the ability for products to fetch app modules for use in product eension points. </td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Function invocation:</strong> backend functionality for Atlassian-hosted apps. Powers app modules where a function is specified.</td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Hosted storage:</strong> Atlassian-hosted storage for hosted and remote compute resources.</td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Webtriggers:</strong> external endpoint that invokes third-party compute resources. Commonly used as webhooks for data ingestion.</td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>App deployment:</strong> the ability for a third-party developer to roll out changes in their app.</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>App distribution:</strong> the ability for developers to publish and distribute their app via Marketplace or direct distribution.</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>App installation:</strong> the ability for admins and developers to install apps in a product.</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>App lifecycle events:</strong> events that are triggered at different life stages of an app installation. (installation, permission upgrade).</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>App monitoring:</strong> web UI for monitoring app metrics via the <a href="https://developer.atlassian.com/console/myapps/" target="_self">developer console</a>.</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Async events:</strong> queue service that enables hosted compute resources to split out workloads into multiple asynchronous tasks.</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Command-line interface:</strong> the ability for a developer to create, tunnel, deploy, and install apps at the command line.</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>External API authentication:</strong> credentials and auth flow management for external APIs.</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Product events:</strong> product event subscriptions that trigger third-party compute resources.</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Scheduled triggers:</strong> the ability for developers to schedule compute resources. Similar to cron jobs.</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>App logging:</strong> web UI for viewing app logs via the <a href="https://developer.atlassian.com/console/myapps/" target="_self">developer console</a>.</td><td class="sc-eEieub eIoYOg">C3</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Developer documentation:</strong> a single source of truth for Atlassian product and platform developer documentation.</td><td class="sc-eEieub eIoYOg">C3</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Manage apps:</strong> web UI for managing apps via the <a href="https://developer.atlassian.com/console/myapps/" target="_self">developer console</a>.</td><td class="sc-eEieub eIoYOg">C3</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Identify App Constraints:</strong> Ability for Atlassian screens (e.g. Connected apps in Admin hub) to discover what apps are impacted by app access rules within a given site.</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Data Security Policy Events:</strong> Ability for apps to receive events when an app's access to certain data has been blocked by an administrative policy.</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg"><strong>Connect Data Residency:</strong> Ability for admins and app developers to migrate their connect app data to a desired region.</td><td class="sc-eEieub eIoYOg">C2</td></tr></tbody></table></div> <h3 id="marketplace-capabilities">Marketplace capabilities<span role="presentation" class="heading-anchor-wrapper"><button class="sc-jUpvKA fYWbTP"><style data-emotion="css 1afrefi">.css-1afrefi{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:24px;height:24px;}.css-1afrefi >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1afrefi >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1afrefi >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1afrefi >svg{width:24px;height:24px;}</style><span role="img" aria-label="copy" style="--icon-primary-color:#6B778C;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1afrefi"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg></span></button></span></h3> <div class="sc-kNBZmU hVUfTU"><table node="[object Object]"><thead class="sc-RbTVP kVEIhi"><tr class="sc-hMrMfs jZzqWW"><th class="sc-eNNmBn fOYWQG">Capability</th><th class="sc-eNNmBn fOYWQG">Tier</th></tr></thead><tbody><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Download app</td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Install apps (cloud only)</td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Search apps </td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">View app listing</td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">View home page</td><td class="sc-eEieub eIoYOg">C1</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Aggregation reports</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Churn reports</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Cloud conversion reports</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Cloud renewals reports</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Create account</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Fetch feedback reports</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Fetch licenses reports</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Fetch transactions reports</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Publish app version</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Manage contact</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Publish new app</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Set app migration Info</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Set app pricing</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Update account</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Update app migration Info</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Update app pricing</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Update app version</td><td class="sc-eEieub eIoYOg">C2</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Request apps</td><td class="sc-eEieub eIoYOg">C3</td></tr><tr class="sc-hMrMfs jZzqWW"><td class="sc-eEieub eIoYOg">Request management</td><td class="sc-eEieub eIoYOg">C3</td></tr></tbody></table></div></div><div class="sc-hfLElm fCaIvk"><div class="sc-fQkuQJ jNIYUQ"><p class="sc-epGmkI dKWGcc">Rate this page:</p><style data-emotion-css="fwv93l">.css-fwv93l{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:0;}.css-fwv93l [data-rating-icon-checked]{display:inline-block;}.css-fwv93l [data-rating-icon]{display:none;}.css-fwv93l 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