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InMail messages in Recruiter FAQ | Recruiter Help
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href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Frecruiter%2Fanswer%2Fa417098&trk=help_me_menu" data-test-id="me-menu-sign-in"> Sign in </a> </div> </div> <a class="site-navigation__sign-in artdeco-button artdeco-button--2 artdeco-button--secondary artdeco-button--inverse mobile-excluded" href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Frecruiter%2Fanswer%2Fa417098" data-test-id="sign-in-button">Sign in</a> </nav> </div> </header> <main role="main" tabindex="-1" id="a11y-main" class="layout layout--one-column" aria-label="Help content" data-inert-toggle-target="me-menu-inert-toggle-target"> <div class="article-details-page"> <div class="hue-page-heading" data-test-selector="heading-container"> <div class="page-width-content"> <h2 class="hue-page-heading__title hue-default-color t-24 t-bold" data-test-selector="heading-title"> InMail messages in Recruiter FAQ </h2> <span class="hue-default-secondary-color t-14" data-test-selector="relativeTime-container"> Last updated: 3 months ago </span> </div> </div> <div class="page-width-content article-details-content"> <div class="article-details-content__main"> <article data-test-selector="article" data-article-source="urn:li:helpCenterArticle:(417098,LITHOGRAPH)"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>InMail messages are private messages that allow you to contact with anyone on LinkedIn without an introduction or contact information. </p><p>You can send an InMail message to a LinkedIn member in LinkedIn Recruiter from your search results, a project, or a member’s profile. InMail credits, like job slots, are pooled by contract and are accessible to all seat holders on the contract.</p><p>Check out some of the frequently asked questions about InMail.</p> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-8s4h5" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">How do I send an InMail?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-8s4h5" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>You can send an InMail message to a LinkedIn member in Recruiter from your search results, a project, or a member’s profile. InMail credits allow you to send messages directly to members you're not connected with. </p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-fwgbe" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Why can’t I send bulk InMail?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-fwgbe" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>You can’t send bulk InMail if an admin on your contract has disabled bulk messages or if you’re in an <a rel="" href="https://www.linkedin.com/help/recruiter/answer/a413271" target="_self">InMail Improvement Period</a>.</p><p><strong>Note: </strong>Recruiter Lite customers can't send bulk InMail messages.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-s65zj" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Will I be notified if a candidate declines my InMail message?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-s65zj" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>You won't receive a notification if a candidate declines your InMail message, even if they decline with a message.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-ck72d" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">How many InMail messages can I send in a month?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-ck72d" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Every LinkedIn Recruiter license comes with an allotted number of InMail credits each month. That number varies by the type of Recruiter account you have.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-59w0b" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">When will my InMail credits be renewed?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-59w0b" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>You'll receive a new allotment of InMail credits every month, on the first day of your billing cycle. To see when your InMail credits refresh, navigate to <strong>Usage overview</strong> under <strong>Product settings</strong>. Every InMail message that is accepted, declined, or responded to directly within 90 days of it being sent is credited back. A pending InMail message isn’t counted as either accepted or declined. As part of the LinkedIn messaging experience, Quick Replies to InMail messages also count as a response. Your InMail balance may temporarily exceed the cap between refresh dates based on past InMails being credited back, but it will be adjusted down to the cap on your refresh date.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-7rswu" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">What is the character count for InMail messages?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-7rswu" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>InMail messages can have up to 200 characters in the required subject line and up to 1900 characters in the body.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-26x16" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Can I add a hyperlink or text formatting to my InMail message?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-26x16" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>You can format your message in the following ways using the toolbar at the top of your InMail message:</p> </div> <ul class="article-content__unordered-list" data-test-selector="unorderedList-container"> <li class="article-content__unordered-list-item t-14"> <div class="article-content__unordered-list-item-wrapper" data-test-selector="unorderedListItem-wrapper"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Make text bold or italicized<br> </p> </div> </div> </li> <li class="article-content__unordered-list-item t-14"> <div class="article-content__unordered-list-item-wrapper" data-test-selector="unorderedListItem-wrapper"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Add a hyperlink<br> </p> </div> </div> </li> <li class="article-content__unordered-list-item t-14"> <div class="article-content__unordered-list-item-wrapper" data-test-selector="unorderedListItem-wrapper"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Create a bulleted or numbered list<br> </p> </div> </div> </li> </ul> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-yl0lf" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">What does an accepted, declined, or pending status mean for my InMail message?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-yl0lf" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <ul><li><strong>Accepted</strong>: This status indicates that the candidate has received and accepted your InMail message. They have responded, allowing you to continue the conversation with the potential candidate.</li><li><strong>Pending</strong>: This status applies to InMail messages that have been sent but have not yet received a response, and thus are neither accepted nor declined. Such pending messages temporarily utilize your InMail credit until a response is received. Remember, messages that are accepted, declined, or responded to within 90 days will be credited back to your account. To see which candidates have not yet responded, navigate to your inbox in Recruiter and select the <strong>Awaiting reply</strong> folder, where all pending message threads will be displayed.</li><li><strong>Declined</strong>: This status means that the candidate has received and declined your InMail message. As a result, you cannot continue the conversation with the potential candidate.</li></ul> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-og191" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Can I purchase additional InMail credits in Recruiter Lite?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-og191" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>You can purchase additional InMail credits in Recruiter Lite. InMail credits purchased in addition to your monthly allotment never expire, but they are limited to 120 InMails per seat when your billing cycle renews. See <a rel="" href="https://www.linkedin.com/help/recruiter/answer/a414231" target="_self">Purchase additional InMail credits for your Recruiter Lite account</a> for more information.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-3961b" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">What are access keys?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-3961b" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>"Access keys" allow users to access elements on the screen using a keyboard shortcut. In the <strong>Compose</strong> <strong>Message</strong> window, you can use access keys to insert variables into the message, add an attachment into the message, or set up an availability link.</p><p>To avoid conflicts with other keyboard shortcuts they are unique to each browser and operating system, find your system's access key prefix <a rel="" href="https://developer.mozilla.org/en-US/docs/Web/HTML/Global_attributes/accesskey" target="_self">here</a>.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-lnu44" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Do follow-up messages use InMail credits?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-lnu44" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Follow-up messages are treated as individual messages. InMail credits are charged at the time of scheduling for both the initial and follow-up message. If you hear back on the initial message, the follow-up message will not be sent and both credits will be refunded. If you hear back on the follow-up, only one credit will be refunded. Any credits that are refunded will be returned to the dashboard rather than the individual user account.</p><p><strong>Note</strong>: Follow-up messages aren't available in Recruiter Lite.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-4by6g" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Why is my InMail credit not refunded?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-4by6g" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Every InMail message that is accepted, declined, or responded to directly within 90 days of it being sent is credited back. The credit will also be refunded if the user cancels a scheduled message. A pending InMail message isn’t counted as either accepted or declined. As part of the LinkedIn messaging experience, Quick Replies to InMail messages also count as a response. If your credit is not refunded, the message may still be pending a response. If an admin on your contract has set a monthly limit on the number of InMails, any credits that are refunded will be returned to the dashboard rather than the individual user account.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-sgjo2" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">How do I figure out who hasn’t responded to my InMails?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-sgjo2" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>To see which candidates haven’t responded to your InMail message, navigate to your inbox in Recruiter and select the <strong>Awaiting Reply</strong> folder. Your message threads will appear when you have messages awaiting reply.</p> </div> </div> <!----> </div> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h2>Related tasks</h2><ul><li><a rel="" href="https://www.linkedin.com/talent/home" target="_self">Sign in to Recruiter or Recruiter Lite</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a411898" target="_self">Find InMail credits in Recruiter</a><br> </li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a414231" target="_self">Purchase additional InMail credits for your Recruiter Lite account</a><br> </li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a412220" target="_self">Send messages in Recruiter, Recruiter Lite, and Talent Hub</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1457303" target="_self">Schedule a message or follow-up in Recruiter and Recruiter Lite</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a418441" target="_self">Enable or disable bulk messaging In Recruiter</a></li></ul><h2>Learn more</h2><ul><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a412114" target="_self">InMail renewal and expiration process</a><br> </li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1517489" target="_self">Automated follow-ups in Recruiter FAQ</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a413271" target="_self">InMail Improvement Period in Recruiter</a></li></ul> </div> </article> <!----><!----> <div class="placeholder " id="helpfulness-rating"> </div> </div> <div class="article-details-content__delimiter"></div> <aside class="article-details-content__aside"> <div class="article-details-content__tags"> <h3 id="tagged-header" class="hue-web__header--aside t-bold t-16" data-test-selector="topicTags-header"> Tagged in </h3> <ul class="pill-list article-page-pill-list hue-artdeco-pill" data-test-selector="topicTags-container"> <li class="pill-list__item" id="topic-link-a52" data-test-selector="topicTags-list-item"> <a class="pill basePadding label" href="/help/recruiter/topic/a52" data-test-selector="topic-tag-link" aria-describedby="tagged-header"> <span data-test-selector="topicTags-title-a52"> InMail and Inbox </span> </a> </li> <li class="pill-list__item" id="topic-link-a147200" data-test-selector="topicTags-list-item"> <a class="pill basePadding label" href="/help/recruiter/topic/a147200" data-test-selector="topic-tag-link" aria-describedby="tagged-header"> <span data-test-selector="topicTags-title-a147200"> Recruiter Lite </span> </a> </li> </ul> </div> <div class="related-articles"> <h3 id="related-articles" class="related-articles__header t-bold t-16" data-test-selector="relatedArticles-header"> Related articles </h3> <ul class="related-articles__list" data-test-selector="relatedArticles-container"> <li 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