CINXE.COM
Frequently Asked Questions – SWTCH | Electric Vehicle (EV) Charging Solution
<!doctype html> <html class="no-js no-svg " lang="en-CA" > <head> <meta charset="UTF-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="author" href="https://swtchenergy.com/themes/swtch/theme/humans.txt" /> <link rel="pingback" href="https://swtchenergy.com/wordpress/xmlrpc.php" /> <link rel="profile" href="http://gmpg.org/xfn/11"> <link rel="manifest" href="https://swtchenergy.com/themes/swtch/theme/../static/assets/../site.webmanifest"> <link rel="apple-touch-icon" sizes="180x180" href="https://swtchenergy.com/themes/swtch/theme/../static/assets/favicons/apple-touch-icon.png"> <link rel="icon" type="image/png" sizes="32x32" href="https://swtchenergy.com/themes/swtch/theme/../static/assets/favicons/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="https://swtchenergy.com/themes/swtch/theme/../static/assets/favicons/favicon-16x16.png"> <link rel="mask-icon" href="https://swtchenergy.com/themes/swtch/theme/../static/assets/favicons/safari-pinned-tab.svg" color="#05070f"> <meta name="msapplication-TileColor" content="#ffffff"> <meta name="theme-color" content="#ffffff"> <link rel="preload" href="https://swtchenergy.com/themes/swtch/theme/../static/assets/fonts/AkkuratLLSub-Bold.woff2" as="font" type="font/woff2" crossorigin> <link rel="preload" href="https://swtchenergy.com/themes/swtch/theme/../static/assets/fonts/AkkuratLLSub-BoldItalic.woff2" as="font" type="font/woff2" crossorigin> <link rel="preload" href="https://swtchenergy.com/themes/swtch/theme/../static/assets/fonts/AkkuratLLSub-Italic.woff2" as="font" type="font/woff2" crossorigin> <link rel="preload" href="https://swtchenergy.com/themes/swtch/theme/../static/assets/fonts/AkkuratLLSub-Regular.woff2" as="font" type="font/woff2" crossorigin> <!-- Timestamp for loader animation --> <script>window.timestamp = new Date();</script> <title>Frequently Asked Questions – SWTCH | Electric Vehicle (EV) Charging Solution</title> <meta name='robots' content='max-image-preview:large, max-snippet:-1, max-video-preview:-1' /> <link rel="alternate" href="https://swtchenergy.com/frequently-asked-questions/" hreflang="en" /> <link rel="alternate" href="https://swtchenergy.com/fr/foire-aux-questions/" hreflang="fr" /> <link rel="alternate" type="application/rss+xml" title="SWTCH | Electric Vehicle (EV) Charging Solution » Feed" href="https://swtchenergy.com/feed/" /> <link rel="stylesheet" id="classic-theme-styles-css" href="https://swtchenergy.com/wordpress/wp-includes/css/classic-themes.min.css?ver=6.2.2"> <style id='global-styles-inline-css' type='text/css'> body{--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgba(6,147,227,1) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgba(255,105,0,1) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--duotone--dark-grayscale: url('#wp-duotone-dark-grayscale');--wp--preset--duotone--grayscale: url('#wp-duotone-grayscale');--wp--preset--duotone--purple-yellow: url('#wp-duotone-purple-yellow');--wp--preset--duotone--blue-red: url('#wp-duotone-blue-red');--wp--preset--duotone--midnight: url('#wp-duotone-midnight');--wp--preset--duotone--magenta-yellow: url('#wp-duotone-magenta-yellow');--wp--preset--duotone--purple-green: url('#wp-duotone-purple-green');--wp--preset--duotone--blue-orange: url('#wp-duotone-blue-orange');--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgba(255, 255, 255, 1), 6px 6px rgba(0, 0, 0, 1);--wp--preset--shadow--crisp: 6px 6px 0px rgba(0, 0, 0, 1);}:where(.is-layout-flex){gap: 0.5em;}body .is-layout-flow > .alignleft{float: left;margin-inline-start: 0;margin-inline-end: 2em;}body .is-layout-flow > .alignright{float: right;margin-inline-start: 2em;margin-inline-end: 0;}body .is-layout-flow > .aligncenter{margin-left: auto !important;margin-right: auto !important;}body .is-layout-constrained > .alignleft{float: left;margin-inline-start: 0;margin-inline-end: 2em;}body .is-layout-constrained > .alignright{float: right;margin-inline-start: 2em;margin-inline-end: 0;}body .is-layout-constrained > .aligncenter{margin-left: auto !important;margin-right: auto !important;}body .is-layout-constrained > :where(:not(.alignleft):not(.alignright):not(.alignfull)){max-width: var(--wp--style--global--content-size);margin-left: auto !important;margin-right: auto !important;}body .is-layout-constrained > .alignwide{max-width: var(--wp--style--global--wide-size);}body .is-layout-flex{display: flex;}body .is-layout-flex{flex-wrap: wrap;align-items: center;}body .is-layout-flex > *{margin: 0;}:where(.wp-block-columns.is-layout-flex){gap: 2em;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;} .wp-block-navigation a:where(:not(.wp-element-button)){color: inherit;} :where(.wp-block-columns.is-layout-flex){gap: 2em;} .wp-block-pullquote{font-size: 1.5em;line-height: 1.6;} </style> <style id="theme-critical-inline-css"> .c-loader{z-index:500;position:fixed;inset:0;background-color:#05070F;transition:opacity .3s cubic-bezier(0.215, 0.61, 0.355, 1)}html.is-ready .c-loader,.is-loading-transition-blog .c-loader{left:calc(200 * var(--vw, 1vw));opacity:0;transition:opacity .3s cubic-bezier(0.215, 0.61, 0.355, 1),left 0s .3s} </style> <link rel="stylesheet" id="theme-app-css" href="https://swtchenergy.com/themes/swtch/theme/../static/assets/styles/main.css?ver=0.0.0+1730749609983" media="print" onload="this.media='all'; this.onload=null; this.isLoaded=true"> <script src="https://swtchenergy.com/wordpress/wp-includes/js/jquery/jquery.min.js?ver=3.6.4" id="jquery-core-js"></script> <script src="https://swtchenergy.com/wordpress/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.4.0" id="jquery-migrate-js"></script> <script src="https://swtchenergy.com/themes/swtch/theme/../static/assets/scripts/vendors.js?ver=0.0.0+1730749609983" id="theme-vendors-js" defer></script> <script src="https://swtchenergy.com/themes/swtch/theme/../static/assets/scripts/app.js?ver=0.0.0+1730749609983" id="theme-app-js" defer></script> <link rel="https://api.w.org/" href="https://swtchenergy.com/wp-json/" /><link rel="alternate" type="application/json" href="https://swtchenergy.com/wp-json/wp/v2/pages/1964" /><link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://swtchenergy.com/wordpress/xmlrpc.php?rsd" /> <link rel="wlwmanifest" type="application/wlwmanifest+xml" href="https://swtchenergy.com/wordpress/wp-includes/wlwmanifest.xml" /> <meta name="generator" content="WordPress 6.2.2" /> <link rel="canonical" href="https://swtchenergy.com/frequently-asked-questions/" /> <link rel='shortlink' href='https://swtchenergy.com/?p=1964' /> <meta property="og:title" content="Frequently Asked Questions – SWTCH | Electric Vehicle (EV) Charging Solution"> <meta property="og:type" content="article"> <meta property="og:image" content="https://swtchenergy.com/uploads/2023/03/SWTCH_GreenP-03_0353-s.jpg"> <meta property="og:image:width" content="1200"> <meta property="og:image:height" content="628"> <meta property="og:image:alt" content="SWTCH Energy"> <meta property="og:url" content="https://swtchenergy.com/frequently-asked-questions/"> <meta property="og:locale" content="en_CA"> <meta property="og:site_name" content="SWTCH | Electric Vehicle (EV) Charging Solution"> <meta property="article:published_time" content="2023-03-27T15:56:55+00:00"> <meta property="article:modified_time" content="2023-07-26T20:31:56+00:00"> <meta property="og:updated_time" content="2023-07-26T20:31:56+00:00"> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:image" content="https://swtchenergy.com/uploads/2023/03/SWTCH_GreenP-03_0353-s.jpg"> <!-- Configure Zendesk Widget script --> <script type="text/javascript"> window.zESettings = { webWidget: { position: { horizontal: 'right', vertical: 'bottom' } } }; </script> <!-- Google Tag Manager --> <script> (function(w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-MNVB6P2');</script> <!-- End Google Tag Manager --> </head> <body class="page-template page-template-template-tools page-template-template-tools-php page page-id-1964" data-module-load> <!-- Google Tag Manager (noscript) --> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MNVB6P2" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- End Google Tag Manager (noscript) --> <div class="c-loader"></div> <div data-load-container> <div data-module-scroll> <header class="c-header" data-module-header data-header="wrap"> <div class="o-bg c-header_overlay -darkest-50" data-header="overlay"> <div class="o-bg_inner"> <span class="u-screen-reader-text">Close</span> </div> </div> <div class="o-bg c-header_bg -primary" > </div> <a href="/" class="c-header_logo"> <span class="o-icon"> <svg class="svg-logo" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false" > <use xlink:href="https://swtchenergy.com/themes/swtch/theme/../static/assets/svgs/sprite.svg#logo" xmlns:xlink="http://www.w3.org/1999/xlink"/> </svg> </span> <span class="u-screen-reader-text">SWTCH</span> </a> <nav class="c-header_nav"> <button class="c-header_link o-link" data-header="submenuToggler"> Properties <span class="o-icon c-header_link_chevron"> <svg class="svg-chevron-down" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false" > <use xlink:href="https://swtchenergy.com/themes/swtch/theme/../static/assets/svgs/sprite.svg#chevron-down" xmlns:xlink="http://www.w3.org/1999/xlink"/> </svg> </span> </button> <a href="/partners" class="c-header_link o-link">Partners</a> <a href="/drivers" class="c-header_link o-link">Drivers</a> <a href="/contact/" class="c-header_link o-link">Contact</a> </nav> <button class="c-button c-header_burger -stroke -circle" data-header="sidenavToggler" > <span class="c-button_inner"> <span class="c-button_icon"> <span></span> <span></span> </span> </span> </button> <a class="c-button c-header_button -stroke" href="/contact/" > <span class="c-button_inner"> <span class="c-button_label"> Discuss A Project </span> </span> </a> <div class="c-header_submenu | c-submenu" data-header="submenu" aria-hidden="true" tabindex="-1"> <div class="o-bg c-submenu_bg -primary -radius-bottom" > </div> <div class="c-submenu_inner | o-container"> <div class="c-asset c-submenu_image -radius-bottom-right -lazy-load" > <div class="c-asset_inner"> <img class="c-asset_element" alt="SWTCH-navimage" width="572" height="443" src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 572 443'%3E%3C/svg%3E" data-src="https://swtchenergy.com/uploads/2023/03/SWTCH-navimage.jpg" data-scroll data-scroll-call="lazyLoad, Scroll" > </div> </div> <div class="c-submenu_content"> <div class="c-list c-submenu_col"> <h3 class="c-list_title | o-text -pass-through"> Properties </h3> <ul class="c-list_items | c-heading -h3"> <li class="c-list_item"> <a href="/multifamily/" class="o-link -inline" target="_self" > Multifamily </a> </li> <li class="c-list_item"> <a href="/public-retail/" class="o-link -inline" target="_self" > Public & Retail </a> </li> <li class="c-list_item"> <a href="/workplace/" class="o-link -inline" target="_self" > Workplace </a> </li> </ul> </div> <div class="c-list c-submenu_col"> <h3 class="c-list_title | o-text -pass-through"> Our Resources </h3> <ul class="c-list_items | c-heading -h3"> <li class="c-list_item"> <a href="/technology" class="o-link -inline" target="_self" > Technology </a> </li> <li class="c-list_item"> <a href="/services/" class="o-link -inline" target="_self" > Services </a> </li> </ul> </div> </div> </div> </div> <div class="c-header_sidenav | c-sidenav" data-header="sidenav" aria-hidden="true" tabindex="-1"> <div class="o-bg c-sidenav_bg -primary -radius-bottom" > </div> <div class=" c-sidenav_lang" data-module-input-select data-lang="en"> <select> <option value="https://swtchenergy.com/frequently-asked-questions/" > En </option> <option value="https://swtchenergy.com/fr/foire-aux-questions/" > Fr </option> </select> <span class="o-icon o-select_arrow"> <svg class="svg-chevron-down" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false" > <use xlink:href="https://swtchenergy.com/themes/swtch/theme/../static/assets/svgs/sprite.svg#chevron-down" xmlns:xlink="http://www.w3.org/1999/xlink"/> </svg> </span> </div> <div class="c-sidenav_wrap" data-lenis-prevent> <div class="c-sidenav_inner"> <div class="c-sidenav_content"> <div class="c-sidenav_col -properties" data-module-accordion> <p class="c-heading -h2" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> Properties <span class="o-icon c-sidenav_chevron"> <svg class="svg-chevron-down" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false" > <use xlink:href="https://swtchenergy.com/themes/swtch/theme/../static/assets/svgs/sprite.svg#chevron-down" xmlns:xlink="http://www.w3.org/1999/xlink"/> </svg> </span> </p> <div data-accordion="container"> <div data-accordion="content"> <div class="c-list"> <ul class="c-list_items | c-heading -h3"> <li class="c-list_item"> <a href="/multifamily/" class="o-link -inline" target="_self" > Multifamily </a> </li> <li class="c-list_item"> <a href="/public-retail/" class="o-link -inline" target="_self" > Public & Retail </a> </li> <li class="c-list_item"> <a href="/workplace/" class="o-link -inline" target="_self" > Workplace </a> </li> </ul> </div> <div class="c-list"> <h3 class="c-list_title | o-text -pass-through"> Our Resources </h3> <ul class="c-list_items | c-heading -h3"> <li class="c-list_item"> <a href="/technology" class="o-link -inline" target="_self" > Technology </a> </li> <li class="c-list_item"> <a href="/services/" class="o-link -inline" target="_self" > Services </a> </li> </ul> </div> </div> </div> </div> <div class="c-sidenav_col"> <div class="c-list"> <ul class="c-list_items | c-heading -h2"> <li class="c-list_item"> <a href="/partners" class="o-link -inline" target="_self" > Partners </a> </li> <li class="c-list_item"> <a href="/drivers" class="o-link -inline" target="_self" > Drivers </a> </li> <li class="c-list_item"> <a href="/contact/" class="o-link -inline" target="_self" > Contact </a> </li> </ul> </div> <div class="c-list"> <ul class="c-list_items | o-text"> <li class="c-list_item"> <a href="https://charge.swtchenergy.com/" class="o-link -inline" target="_blank" rel="noopener noreferrer" > > Start a Charger </a> </li> <li class="c-list_item"> <a href="/company" class="o-link -inline" target="_self" > Company </a> </li> <li class="c-list_item"> <a href="/blog" class="o-link -inline" target="_self" > Blog </a> </li> <li class="c-list_item"> <a href="/careers" class="o-link -inline" target="_self" > Careers </a> </li> <li class="c-list_item"> <p></p> </li> </ul> </div> <a href="https://admin.swtchenergy.com" class="c-sidenav_login" target="_blank" rel="noopener noreferrer"> <span class="o-icon"> <svg class="svg-arrow-down-right" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false" > <use xlink:href="https://swtchenergy.com/themes/swtch/theme/../static/assets/svgs/sprite.svg#arrow-down-right" xmlns:xlink="http://www.w3.org/1999/xlink"/> </svg> </span> <span class="o-link">Login</span> </a> </div> </div> <div class="c-sidenav_bottom"> <ul class="c-socials c-sidenav_socials"> <li class="c-socials_item"> <a href="https://www.linkedin.com/company/swtchenergy/" target="_blank" rel="noopener noreferrer" class="c-socials_link"> <span class="o-icon"> <svg class="svg-social-linkedin" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false" > <use xlink:href="https://swtchenergy.com/themes/swtch/theme/../static/assets/svgs/sprite.svg#social-linkedin" xmlns:xlink="http://www.w3.org/1999/xlink"/> </svg> </span> <span class="u-screen-reader-text">SWTCH linkedin</span> </a> </li> <li class="c-socials_item"> <a href="https://www.instagram.com/swtchenergy/" target="_blank" rel="noopener noreferrer" class="c-socials_link"> <span class="o-icon"> <svg class="svg-social-instagram" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false" > <use xlink:href="https://swtchenergy.com/themes/swtch/theme/../static/assets/svgs/sprite.svg#social-instagram" xmlns:xlink="http://www.w3.org/1999/xlink"/> </svg> </span> <span class="u-screen-reader-text">SWTCH instagram</span> </a> </li> </ul> <div class="c-sidenav_buttons"> <a class="c-button c-sidenav_button -stroke -big" href="/contact/" > <span class="c-button_inner"> <span class="c-button_label"> Get Support </span> </span> </a> <a class="c-button c-sidenav_button -darkest -big" href="/contact/" > <span class="c-button_inner"> <span class="c-button_label"> Discuss A Project </span> </span> </a> </div> </div> </div> </div> </div> </header> <main class="o-main | u-anim-page"> <section class="c-hero"> <div class="c-hero_inner | o-container" data-scroll> <h1 class="o-anim-text c-hero_title | c-heading -h1 | u-t-uppercase" data-module-anim-text data-anim-text-type="lines" data-scroll data-scroll-offset="10%, 0" > Frequently Asked Questions </h1> <div class="c-hero_bottom"> <a href="#content" class="c-hero_anchor"> <span class="c-button -small -primary -circle" > <span class="c-button_inner"> <span class="o-icon c-button_icon"> <svg class="svg-arrow-down" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false" > <use xlink:href="https://swtchenergy.com/themes/swtch/theme/../static/assets/svgs/sprite.svg#arrow-down" xmlns:xlink="http://www.w3.org/1999/xlink"/> </svg> </span> </span> </span> <span class="c-hero_anchor-label">FAQ</span> </a> <p class="o-anim-text c-hero_desc" data-module-anim-text data-anim-text-type="lines" data-scroll data-scroll-offset="10%, 0" > Browse our library below. If your questions aren't answered, connect with us! </p> </div> </div> <div class="c-asset c-hero_asset -radius -lazy-load" > <div class="c-asset_inner"> <img class="c-asset_element" alt="Frequently Asked Questions" width="1440" height="830" src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 1440 830'%3E%3C/svg%3E" data-src="https://swtchenergy.com/uploads/2023/03/Hero-18.jpg" data-scroll data-scroll-call="lazyLoad, Scroll" > </div> </div> </section> <div id="content"> <section class="b-blocks"> <div class="b-block b-accordions"> <div class="b-block_header | o-container"> <h3 class="b-block_title | c-heading -h3 u-t-uppercase"> FOR DRIVERS </h3> </div> <div class="b-block_inner"> <article class="c-accordion" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> Can I charge without downloading the SWTCH app? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">Yes! It’s not necessary to download the mobile app – you can start charging via your browser at charge.swtchenergy.com, or with your SWTCH RFID card. However, the benefit of using a SWTCH account in the app is that you can save your favorite chargers, keep track of your billing, and save your login and payment information. </span></p> </div> </div> </div> </div> </article> <article class="c-accordion" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> Do I need a SWTCH account to charge? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">Nope! Guest checkout is available through the SWTCH mobile app or at charge.swtchenergy.com. Simply type the charger ID into the search bar on the homepage and follow the on-screen instructions. </span></p> </div> </div> </div> </div> </article> <article class="c-accordion" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> How do I charge without a cellular connection? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">If you’re having a hard time getting strong cell reception, you can request a complimentary SWTCH Charge Card (see below) – allowing you to tap any available SWTCH charger to start charging. You may also initiate the charging session as soon as you re-establish your cell connection (ie. you don’t have to be standing next to the charger to initiate the session).</span></p> </div> </div> </div> </div> </article> <article class="c-accordion" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> How do I request a SWTCH Charge Card? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <ol> <li style="font-weight: 400;" aria-level="1"><b>Using SWTCH Mobile app</b><span style="font-weight: 400;">: Open the SWTCH mobile app, make sure you are logged in, then press ‘Request Charge Card’ in the drop-down menu at the top right.</span></li> <li style="font-weight: 400;" aria-level="1"><b>Using SWTCH Web app</b><span style="font-weight: 400;">: Go to <a href="http://charge.swtchenergy.com">charge.swtchenergy.com</a>, make sure you are logged in, then press the menu at the top right > Settings > Request charge card.</span></li> </ol> </div> </div> </div> </div> </article> <article class="c-accordion" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> How do payments work and how much does it cost to charge? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">SWTCH operates on a wallet system where a minimum $10 is added if your wallet balance falls below zero. The rate to charge varies by location as determined by the owner – you can find out the price of a specific charger by searching by charger ID on the mobile or web app.</span></p> </div> </div> </div> </div> </article> <article class="c-accordion" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> Why won’t my car start charging? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">Check to make sure the charging cable is securely connected to your vehicle, and make sure your charging schedule is disabled.</span></p> </div> </div> </div> </div> </article> <article class="c-accordion" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> How do I reach SWTCH customer support? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">Call us! We’re available 24/7 at 1-844-798-2438. We’re also available at support@swtchenergy.com.</span></p> </div> </div> </div> </div> </article> </div> </div> <div class="b-block -has-bg -has-bg b-accordions"> <div class="o-bg -lighter" > </div> <div class="b-block_header | o-container"> <h3 class="b-block_title | c-heading -h3 u-t-uppercase"> FOR PROPERTIES </h3> </div> <div class="b-block_inner"> <article class="c-accordion -has-bg -has-bg" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> How do I configure the chargers with a pricing structure, loitering penalty and access control? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">During the onboarding process, before your chargers are live, SWTCH’ Customer Success team will work directly with you to understand your property, your drivers, and goals. With this information, they will tailor the properties of the system and each EV charger accordingly. If these need to be modified after going live, they can either be adjusted directly through your account on </span><a href="http://swtchenergy.com/technology#swtch-os"><span style="font-weight: 400;">SWTCH OS</span><sup>TM</sup><span style="font-weight: 400;">, our EV charging platform</span></a><span style="font-weight: 400;">, or by contacting your Customer Success Representative. </span></p> </div> </div> </div> </div> </article> <article class="c-accordion -has-bg -has-bg" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> How can I get SWTCH Charge Cards for my drivers? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">SWTCH Charge cards are free of charge. Drivers simply need to request one from their SWTCH app</span><span style="font-weight: 400;"> or through our customer support team (1-844-798-2438 / support@swtchenergy.com)</span><span style="font-weight: 400;">.</span><span style="font-weight: 400;"> They will get mailed directly to them and will arrive already connected to their app, allowing them to activate the charger by simply tapping the card on a SWTCH EV charger. </span></p> </div> </div> </div> </div> </article> <article class="c-accordion -has-bg -has-bg" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> How do I access SWTCH’s EV charging platform to manage my stations and access reporting? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">If you are a new station owner, you should have received an email containing your account activation link, allowing you to create your administration account. After setting up your account, you can </span><a href="https://admin.swtchenergy.com/"><span style="font-weight: 400;">sign in</span></a><span style="font-weight: 400;"> and start managing your stations, accessing your dashboard, setting prices, controlling access, and analysing usage data. If you did not receive the account activation email, please </span><a href="http://swtchenergy.com/contact"><span style="font-weight: 400;">contact the customer support team </span></a><span style="font-weight: 400;">to resend it to you.</span></p> </div> </div> </div> </div> </article> <article class="c-accordion -has-bg -has-bg" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> Who sets the pricing and determines which drivers can access my stations? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">As the owner of the station, you have the authority to establish all crucial rules and regulations for your stations, such as deciding who can use them and how much they will be charged for electric vehicle charging. </span><span style="font-weight: 400;">SWTCH can review your electricity bills to advise on charging rates that will recover your energy costs as well as comparable rates in your vicinity if the goal is revenue generation.</span><span style="font-weight: 400;">, </span><span style="font-weight: 400;"> Ultimately, </span><span style="font-weight: 400;">the final decision is entirely up to you.</span></p> </div> </div> </div> </div> </article> <article class="c-accordion -has-bg -has-bg" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> Does SWTCH install the charging system? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">SWTCH can either work with your electrical contractor to ensure the chargers are installed and configured correctly to operate on the SWTCH network or if a turnkey service is required, SWTCH will engage one if it’s qualified installation partners.</span></p> </div> </div> </div> </div> </article> <article class="c-accordion -has-bg -has-bg" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> Do you provide hardware support after the EV chargers are installed? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">SWTCH provides 24/7/365 remote monitoring and support of all charging stations on its network to proactively identify and resolve any hardware issues. SWTCH supplied equipment will come with a manufacturer’s warranty and a extended warranty as well as enhanced Operations and Maintenance Packages (<a href="/services">SWTCH Care</a>) are available. SWTCH will work with your on-site staff to facilitate any required equipment replacement. </span></p> </div> </div> </div> </div> </article> </div> </div> <div class="b-block b-accordions"> <div class="b-block_header | o-container"> <h3 class="b-block_title | c-heading -h3 u-t-uppercase"> OUR SERVICES </h3> </div> <div class="b-block_inner"> <article class="c-accordion" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> Does SWTCH Charging-as-a-Service include SWTCH’s on-going service offering? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">SWTCH CaaS includes everything in the SWTCH Care package in addition to covering the cost of all the charging equipment and installation. </span></p> </div> </div> </div> </div> </article> <article class="c-accordion" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> Are DCFC’s covered under SWTCH Care? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">Only Level 2 charges can be covered under <a href="/services">SWTCH Care</a>. If an enhanced Operations and Maintenance Plan is required for a DCFC, SWTCH can help to facilitate this with one of our Service Partners.</span></p> </div> </div> </div> </div> </article> <article class="c-accordion" data-module-accordion> <header class="c-accordion_header" role="button" tabindex="0" data-accordion="toggler" aria-expanded="false"> <div class="o-container"> <div class="c-accordion_header_container"> <span class="c-accordion_button"></span> <h3 class="c-accordion_title | c-heading -h4"> What if the upfront cost of the equipment and installation is a barrier for us - is getting an EV charging system still possible? </h3> </div> </div> </header> <div data-accordion="container" class="o-container"> <div class="c-accordion_content" data-accordion="content"> <div class="c-accordion_body"> <div class="o-wysiwyg"> <p><span style="font-weight: 400;">Yes! If you aren’t able to fund the larger upfront cost of the equipment & installation (or would prefer to pay regular payments ongoing), then <a href="/services">SWTCH’s Charging-as-a-Service</a> may be a great option. It operates on a subscription basis and includes on-going service and warranty, providing a true piece of mind ensuring your system is well taken care of. </span></p> </div> </div> </div> </div> </article> </div> </div> </section> </div> <div class="c-push"> <article class="c-push_wrap" data-module-cursor-track data-cursor-track="trigger" > <div class="o-bg c-push_bg -primary" > <div class="o-bg_inner"> <span class="c-push_glow" data-cursor-track="element"></span> </div> </div> <div class="c-push_inner | o-container"> <h2 class="o-anim-text c-push_title | c-heading -h1 u-t-uppercase" data-module-anim-text data-anim-text-type="lines" data-scroll data-scroll-offset="10%, 0" > Interested in SWTCH for your property? </h2> <div class="c-push_body | o-wysiwyg"> With SWTCH Care™ and CaaS we provide even more ways for busy property managers and owners to make EV charging a reality. From asset monitoring to comprehensive O&M support - we take the work out of servicing your system so you don’t have to. </div> <a class="c-button c-push_button -darkest -big" href="https://swtchenergy.com/contact/" > <span class="c-button_inner"> <span class="c-button_label"> Get in touch </span> </span> </a> </div> </article> <div class="c-push_bottom"> <div class="o-bg -lighter -radius-bottom" > </div> <div class="c-content-layout o-container"> <div class="c-content-layout_inner"> <h3 class="c-content-layout_title | c-heading -h2"> Explore our Technology </h3> <div class="c-content-layout_content"> <div class="c-content-layout_body | o-wysiwyg"> <p>At SWTCH, we are dedicated to technological innovation that continues to deliver a state-of-the-art solution designed for EV drivers, properties both new and old, and the grid of the future.</p> </div> <a class="c-button c-content-layout_button -primary" href="/technology" > <span class="c-button_inner"> <span class="c-button_label"> Discover </span> </span> </a> </div> <div class="c-asset c-content-layout_asset -radius-bottom-right -lazy-load" > <div class="c-asset_inner"> <img class="c-asset_element" alt="Explore our Technology" width="572" height="443" src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 572 443'%3E%3C/svg%3E" data-src="https://swtchenergy.com/uploads/2023/03/Content-572x443-06.jpg" data-scroll data-scroll-call="lazyLoad, Scroll" > </div> </div> </div> </div> </div> </div> </main> <footer class="c-footer | u-anim-page"> <div class="c-footer_proxy"></div> <div id="footer" class="c-footer_wrap"> <div class="o-bg -darkest" > </div> <div class="c-footer_inner | o-container"> <div class="c-footer_nav"> <div class="c-footer_grid u-gc-1/6"> <div class="c-list c-footer_col"> <h3 class="c-list_title | c-heading -h3"> Properties </h3> <ul class="c-list_items | o-text"> <li class="c-list_item"> <a href="/multifamily/" class="o-link -inline" target="_self" > Multifamily </a> </li> <li class="c-list_item"> <a href="/public-retail/" class="o-link -inline" target="_self" > Public & Retail </a> </li> <li class="c-list_item"> <a href="/workplace" class="o-link -inline" target="_self" > Workplace </a> </li> </ul> </div> <div class="c-list c-footer_col"> <ul class="c-list_items | c-heading -h3"> <li class="c-list_item"> <a href="/partners" class="o-link -inline" target="_self" > Partners </a> </li> <li class="c-list_item"> <a href="/drivers" class="o-link -inline" target="_self" > Drivers </a> </li> </ul> </div> <div class="c-list c-footer_col"> <h3 class="c-list_title | o-text -pass-through"> Resources </h3> <ul class="c-list_items | o-text"> <li class="c-list_item"> <a href="/technology" class="o-link -inline" target="_self" > Technology </a> </li> <li class="c-list_item"> <a href="/services" class="o-link -inline" target="_self" > Services </a> </li> </ul> </div> <div class="c-list c-footer_col"> <ul class="c-list_items | o-text"> <li class="c-list_item"> <a href="https://charge.swtchenergy.com/" class="o-link -inline" target="_blank" rel="noopener noreferrer" > Start a Charger </a> </li> <li class="c-list_item"> <a href="/company" class="o-link -inline" target="_self" > Company </a> </li> <li class="c-list_item"> <a href="/blog" class="o-link -inline" target="_self" > Blog </a> </li> <li class="c-list_item"> <a href="/careers" class="o-link -inline" target="_self" > Working at SWTCH </a> </li> <li class="c-list_item"> <a href="/contact" class="o-link -inline" target="_self" > Contact Us </a> </li> <li class="c-list_item"> <a href="https://admin.swtchenergy.com" class="o-link -inline" target="_blank" rel="noopener noreferrer" > Login </a> </li> </ul> </div> <ul class="c-socials c-footer_col -socials"> <li class="c-socials_item"> <a href="https://www.linkedin.com/company/swtchenergy/" target="_blank" rel="noopener noreferrer" class="c-socials_link"> <span class="o-icon"> <svg class="svg-social-linkedin" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false" > <use xlink:href="https://swtchenergy.com/themes/swtch/theme/../static/assets/svgs/sprite.svg#social-linkedin" xmlns:xlink="http://www.w3.org/1999/xlink"/> </svg> </span> <span class="u-screen-reader-text">SWTCH linkedin</span> </a> </li> <li class="c-socials_item"> <a href="https://www.instagram.com/swtchenergy/" target="_blank" rel="noopener noreferrer" class="c-socials_link"> <span class="o-icon"> <svg class="svg-social-instagram" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false" > <use xlink:href="https://swtchenergy.com/themes/swtch/theme/../static/assets/svgs/sprite.svg#social-instagram" xmlns:xlink="http://www.w3.org/1999/xlink"/> </svg> </span> <span class="u-screen-reader-text">SWTCH instagram</span> </a> </li> </ul> </div> <div class="c-footer_misc o-grid_item"> <div class="c-apps c-footer_apps"> <a href="https://apps.apple.com/ca/app/swtch/id1262961340" target="_blank" rel="noopener noreferrer"> <div class="c-asset -lazy-load" > <div class="c-asset_inner"> <img class="c-asset_element" alt="App Store" width="216" height="72" src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 216 72'%3E%3C/svg%3E" data-src="https://swtchenergy.com/themes/swtch/theme/../static/assets/images/layout/app-store.svg" data-scroll data-scroll-call="lazyLoad, Scroll" > </div> </div> <span class="u-screen-reader-text">App Store</span> </a> <a href=" https://play.google.com/store/apps/details?id=com.swtch.swtchcommercial&pageId=none " target="_blank" rel="noopener noreferrer"> <div class="c-asset -lazy-load" > <div class="c-asset_inner"> <img class="c-asset_element" alt="App Store" width="243" height="72" src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 243 72'%3E%3C/svg%3E" data-src="https://swtchenergy.com/themes/swtch/theme/../static/assets/images/layout/google-play.svg" data-scroll data-scroll-call="lazyLoad, Scroll" > </div> </div> <span class="u-screen-reader-text">Google Play</span> </a> </div> <div class="c-accreditations -light -contain"> <p class="c-accreditations_title || o-text">Our accreditations</p> <div class="c-accreditations_inner"> <div class="c-asset c-accreditations_image -lazy-load" > <div class="c-asset_inner"> <img class="c-asset_element" alt="Certified OCPP 2.0.1" width="1" height="1" src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 1 1'%3E%3C/svg%3E" data-src="https://swtchenergy.com/uploads/2024/11/ocpp201.png" data-scroll data-scroll-call="lazyLoad, Scroll" > </div> </div> <div class="c-asset c-accreditations_image -lazy-load" > <div class="c-asset_inner"> <img class="c-asset_element" alt="SOC 2 Compliant" width="1" height="1" src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 1 1'%3E%3C/svg%3E" data-src="https://swtchenergy.com/uploads/2024/11/soc2compliant.png" data-scroll data-scroll-call="lazyLoad, Scroll" > </div> </div> <div class="c-asset c-accreditations_image -lazy-load" > <div class="c-asset_inner"> <img class="c-asset_element" alt="ISO 15118 Certified" width="1" height="1" src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 1 1'%3E%3C/svg%3E" data-src="https://swtchenergy.com/uploads/2024/11/is15118.png" data-scroll data-scroll-call="lazyLoad, Scroll" > </div> </div> <div class="c-asset c-accreditations_image -lazy-load" > <div class="c-asset_inner"> <img class="c-asset_element" alt="OpenADR 2.0b Certified" width="1" height="1" src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 1 1'%3E%3C/svg%3E" data-src="https://swtchenergy.com/uploads/2024/11/openadr20b.png" data-scroll data-scroll-call="lazyLoad, Scroll" > </div> </div> <div class="c-asset c-accreditations_image -lazy-load" > <div class="c-asset_inner"> <img class="c-asset_element" alt="OCPI 2.2.1 Ready" width="1" height="1" src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 1 1'%3E%3C/svg%3E" data-src="https://swtchenergy.com/uploads/2024/11/ocpi221.png" data-scroll data-scroll-call="lazyLoad, Scroll" > </div> </div> </div> </div> </div> </div> <div class="o-grid -gutters -cols | o-text-small | c-footer_bottom"> <div class="o-grid_item u-gc-1/4@from-medium u-gc-1/7"> <p>© 2024 SWTCH</p> </div> <div class="o-grid_item u-gc-4/8@from-medium u-gc-7/13"> <p><a href="https://swtchenergy.com/privacy-policy/" class="o-link">Privacy Policy</a></p> </div> <div class="o-grid_item u-gc-9/13@from-medium u-gc-1/7"> <p>Website by <a href="https://locomotive.ca" class="o-link" target="_blank" rel="noopener noreferrer">Locomotive</a></p> </div> </div> </div> </div> </footer> <div class="c-modal -video" data-module-modal-video aria-hidden="true"> <div class="o-bg c-modal_bg -lighter" data-modal-video="close"> </div> <button class="c-button c-modal_close -primary -circle" data-modal-video="close" > <span class="c-button_inner"> <span class="o-icon c-button_icon"> <svg class="svg-cross" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false" > <use xlink:href="https://swtchenergy.com/themes/swtch/theme/../static/assets/svgs/sprite.svg#cross" xmlns:xlink="http://www.w3.org/1999/xlink"/> </svg> </span> </span> </button> <div class="c-modal_video" data-modal-video="video"></div> </div> </div> </div> <script type="application/ld+json">{"@context":"https://schema.org","@graph":[{"@type":"WebSite","@id":"https://swtchenergy.com/#website","url":"https://swtchenergy.com/","name":"SWTCH | Electric Vehicle (EV) Charging Solution","potentialAction":{"@id":"https://swtchenergy.com/frequently-asked-questions#searchaction"},"publisher":{"@id":"https://swtchenergy.com/#organization"}},{"@type":"SearchAction","@id":"https://swtchenergy.com/frequently-asked-questions#searchaction","target":"https://swtchenergy.com/?s={search_term_string}","query-input":"required name=search_term_string"},{"@type":"BreadcrumbList","name":"Breadcrumbs","@id":"https://swtchenergy.com/frequently-asked-questions#breadcrumbs","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://swtchenergy.com/"}]},{"@type":"WebPage","@id":"https://swtchenergy.com/frequently-asked-questions#webpage","url":"https://swtchenergy.com/frequently-asked-questions","inLanguage":"en_CA","name":"Frequently Asked Questions – SWTCH | Electric Vehicle (EV) Charging Solution","datePublished":"2023-03-27T15:56:55+00:00","dateModified":"2023-07-26T20:31:56+00:00","isPartOf":{"@id":"https://swtchenergy.com/#website"},"breadcrumb":{"@id":"https://swtchenergy.com/frequently-asked-questions#breadcrumbs"}},{"@type":"Organization","@id":"https://swtchenergy.com/#organization","url":"https://swtchenergy.com/","name":"SWTCH | Electric Vehicle (EV) Charging Solution"}]}</script> </body> </html>