About Your Account | Information Technology and Digital Services

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Common Teaching Space Technology</a> </li> </ul> <button class="c-site-menu__close-button" data-close>Site menu <span aira-hidden="true">脳</span></button> </nav> </div> </div>  <article class="o-layout__main-content" id="ua-main-content" role="main"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div><div id="block-sitelogin" class="block block-ua-foundation-blocks block-ua-foundation-site-auth-login"> <div class="c-login"> <a href="https://www.adelaide.edu.au/technology/caslogin?returnto=https://www.adelaide.edu.au/technology/your-services/accounts-and-access/about-your-account" class="c-login__link"><i class="fa fa-sign-in"></i> Login</a> </div> </div> <div id="block-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <nav aria-label="You are here" role="navigation"> <ul class="c-breadcrumbs"> <li> <a href="https://www.adelaide.edu.au/">Home</a> </li> <li> <a href="https://www.adelaide.edu.au/technology">technology</a> </li> <li> <a href="/technology/your-services">Your Services</a> </li> <li> <a href="/technology/your-services/accounts-and-access">Accounts and Access</a> </li> <li> <span class="c-breadcrumbs--hidden">Current: </span> About Your Account </li> </ul> </nav> </div> <div id="block-mainpagecontent" class="block block-system block-system-main-block"> <div><h1>About Your Account</h1></div> <div class="o-layout__content-row"> <div class="o-layout__content-column-full"> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p class="u-lead-text">Your University account, also known as a username, is used in conjunction with your personal password to access the following:</p> <ul><li>Ability to log in to University computers</li> <li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="2098827e-839d-4f2b-9935-13c0fb3ee1cf" href="/technology/your-services/email" title="Email">Email</a></li> <li>Internet</li> <li>Webpages restricted to staff and/or students</li> <li>MyUni</li> </ul><p>To find out more about activating your account, choose an option below and we'll answer your frequently asked questions.</p></div> </div> <div class="o-layout__content-column-full"> <div class="c-tabs__container"> <ul class="c-tabs js-tabs" data-tabs id="ua_tabs_2443"> <li class="c-tabs__title is-active-item"> <a href="#student-accounts" aria-selected="true">Student accounts</a> </li> <li class="c-tabs__title"> <a href="#staff-accounts">Staff accounts</a> </li> <li class="c-tabs__title"> <a href="#visitor-accounts">Visitor accounts</a> </li> <li class="c-tabs__title"> <a href="#external">External</a> </li> </ul> <div class="c-tabs__content" data-tabs-content="ua_tabs_2443"> <div class="c-tabs__panel is-active-panel" id="student-accounts"> <div class="o-layout__content-column-full"> <div class="o-layout__content-column-full"> <button class="c-accordion__toggle" data-expand-all="true" aria-controls="how-do-i-change-my-preferred-name--2">Expand All</button> <ul class="c-accordion js-accordion" id="how-do-i-change-my-preferred-name--2"> <li class="c-accordion__item" data-accordion-item> <a href="#what-kind-of-access-will-i-get" class="c-accordion__title"><h3 class="c-accordion__heading">What kind of access will I get?</h3></a> <div class="c-accordion__content" data-tab-content id="what-kind-of-access-will-i-get"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>Your University account will give you access to the UofA network to logon to shared workstations in the hub and student computer suites, UofA wifi and internet, your UofA student email (which is used for all email communications), ADAPT, MyAdelaide, Library, and MyUni (to name a few of our student systems).</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#how-do-i-activate-my-account" class="c-accordion__title"><h3 class="c-accordion__heading">How do I activate my account?</h3></a> <div class="c-accordion__content" data-tab-content id="how-do-i-activate-my-account"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>After the account is created, you can activate it online via <a href="https://www.adelaide.edu.au/technology/your-services/accounts-and-access/manage-your-account">Manage Your Account</a> (click on Activate Account). Alternatively, you can visit North Terrace, Waite or Roseworthy Campuses.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#how-long-will-my-account-be-active" class="c-accordion__title"><h3 class="c-accordion__heading">How long will my account be active?</h3></a> <div class="c-accordion__content" data-tab-content id="how-long-will-my-account-be-active"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>Your university account (email and OneDrive) will remain active for 12 months after your course completion or last enrolment period. After this time, you will lose access, and your emails and data will be deleted.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#ive-come-back-to-the-university-will-i-have-the-same-account" class="c-accordion__title"><h3 class="c-accordion__heading">I've come back to the University - will I have the same account?</h3></a> <div class="c-accordion__content" data-tab-content id="ive-come-back-to-the-university-will-i-have-the-same-account"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>Yes! As a former student or staff member, your account ID will remain the same. All you have to do is set a new password.</p> <p>Go to <a href="https://www.adelaide.edu.au/technology/your-services/accounts-and-access/manage-your-account">Manage Your Account</a> to set your new password. If you are returning after more than 12 months, your old emails and data will not be accessible.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#how-often-do-i-need-to-change-my-password" class="c-accordion__title"><h3 class="c-accordion__heading">How often do I need to change my password?</h3></a> <div class="c-accordion__content" data-tab-content id="how-often-do-i-need-to-change-my-password"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>You are not required to change your password regularly. To increase security your password must meet the following requirements:</p> <ol><li>It must be equal to or longer than 11 characters</li> <li>It must contain both an upper and lower-case letter (no need to include numbers or symbols)</li> </ol><p>See more <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="f126f42b-a5c2-4623-8bca-a863d3b1d27f" href="/technology/secure-it/password-account-security" title="Password & account security">advice on passwords</a> from our SecureIT team.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#how-do-i-change-my-preferred-name" class="c-accordion__title"><h3 class="c-accordion__heading">How do I change my preferred name?</h3></a> <div class="c-accordion__content" data-tab-content id="how-do-i-change-my-preferred-name"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>For information about how to change your preferred name (eg David to Dave), refer to the <a href="https://uniadelaide.service-now.com/myit?id=kb_view2">help guides on MyIT Portal</a>. Please note this will generate a new email address and account name that will be visible in some systems. Your original email address will become an alias and will continue to receive emails.</p></div> </div> </div> </div> </li> </ul> </div> </div> </div> <div class="c-tabs__panel" id="staff-accounts"> <div class="o-layout__content-column-full"> <div class="o-layout__content-column-full"> <button class="c-accordion__toggle" data-expand-all="true" aria-controls="how-do-i-change-my-preferred-name--4">Expand All</button> <ul class="c-accordion js-accordion" id="how-do-i-change-my-preferred-name--4"> <li class="c-accordion__item" data-accordion-item> <a href="#what-kind-of-access-will-i-get--2" class="c-accordion__title"><h3 class="c-accordion__heading">What kind of access will I get?</h3></a> <div class="c-accordion__content" data-tab-content id="what-kind-of-access-will-i-get--2"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>You'll get all the access you need for all University online services including email, internet, desktop logon and printing.</p> <table><thead><tr><th> <p>Access to staff computers</p> </th> <th>Email address suffix</th> <th>Email quota</th> <th>Access to staff only websites</th> </tr></thead><tbody><tr><td>Yes</td> <td>@adelaide.edu.au</td> <td>50GB</td> <td>Yes</td> </tr></tbody></table><p class="u-small-text"><a href="/technology/glossary#staff-members">Defintion of a staff member</a>.</p> <p>If you also hold an active student role, your student email will automatically deliver to your staff email address (@adelaide.edu.au) and is accessibly via <a href="https://o365.adelaide.edu.au/">https://o365.adelaide.edu.au/</a>.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#how-do-i-activate-my-account--2" class="c-accordion__title"><h3 class="c-accordion__heading">How do I activate my account?</h3></a> <div class="c-accordion__content" data-tab-content id="how-do-i-activate-my-account--2"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>After the account is created, you can activate it online via <a href="https://www.adelaide.edu.au/technology/your-services/accounts-and-access/manage-your-account">Manage Your Account</a>聽(click on Activate Account). Alternatively, you can visit North Terrace, Waite or Roseworthy Campuses.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#ive-come-back-to-the-university-will-i-have-the-same-account--2" class="c-accordion__title"><h3 class="c-accordion__heading">I've come back to the University - will I have the same account?</h3></a> <div class="c-accordion__content" data-tab-content id="ive-come-back-to-the-university-will-i-have-the-same-account--2"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>Yes! As a former student or staff member, your account ID will remain the same. All you have to do is set a new password.</p> <p>Go to <a href="https://www.adelaide.edu.au/technology/your-services/accounts-and-access/manage-your-account">Manage Your Account</a> to set your new password.</p> <p>Other services associated with your account prior to leaving the University will no longer be available. After an account ends services such as email are your data will be removed from our systems and wont be able to be recovered.聽聽</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#how-often-do-i-need-to-change-my-password--2" class="c-accordion__title"><h3 class="c-accordion__heading">How often do I need to change my password?</h3></a> <div class="c-accordion__content" data-tab-content id="how-often-do-i-need-to-change-my-password--2"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>You are not required to change your password regularly. To increase security your password must meet the following requirements:</p> <ol><li>It must be equal to or longer than 11 characters</li> <li>It must contain both an upper and lower-case letter (no need to include numbers or symbols)</li> </ol><p>See more <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="f126f42b-a5c2-4623-8bca-a863d3b1d27f" href="/technology/secure-it/password-account-security" title="Password & account security">advice on passwords</a> from our SecureIT team.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#can-i-still-get-access-outside-of-the-dates-of-my-contract" class="c-accordion__title"><h3 class="c-accordion__heading">Can I still get access outside of the dates of my contract?</h3></a> <div class="c-accordion__content" data-tab-content id="can-i-still-get-access-outside-of-the-dates-of-my-contract"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>Yes, but you will need to apply for <a href="https://onlinerequests.adelaide.edu.au/submit/visitor">visitor access</a>.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#how-do-i-change-my-preferred-name--3" class="c-accordion__title"><h3 class="c-accordion__heading">How do I change my preferred name?</h3></a> <div class="c-accordion__content" data-tab-content id="how-do-i-change-my-preferred-name--3"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>For information about how to change your preferred name (eg David to Dave), refer to the <a href="https://uniadelaide.service-now.com/myit?id=kb_view2">help guides on MyIT Portal</a>. Please note this will generate a new email address and account name that will be visible in some systems. Your original email address will become an alias and will continue to receive emails.</p></div> </div> </div> </div> </li> </ul> </div> </div> </div> <div class="c-tabs__panel" id="visitor-accounts"> <div class="o-layout__content-column-full"> <div class="o-layout__content-column-full"> <button class="c-accordion__toggle" data-expand-all="true" aria-controls="bulk-visitor-forms--2">Expand All</button> <ul class="c-accordion js-accordion" id="bulk-visitor-forms--2"> <li class="c-accordion__item" data-accordion-item> <a href="#who-is-eligible-for-visitor-access" class="c-accordion__title"><h3 class="c-accordion__heading">Who is eligible for visitor access?</h3></a> <div class="c-accordion__content" data-tab-content id="who-is-eligible-for-visitor-access"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>Those <strong>not</strong> paid by the University's HR department, but who have a defined relationship with the University. This includes visiting academics, contractors, researchers and volunteers.</p> <p class="u-small-text"><a href="/technology/glossary#visitors">Definition of a visitor</a>.</p> <p>Unsure if you qualify for visitor access? Call the Service Desk on +61 8 8313 3000.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#what-kind-of-access-will-i-get--3" class="c-accordion__title"><h3 class="c-accordion__heading">What kind of access will I get?</h3></a> <div class="c-accordion__content" data-tab-content id="what-kind-of-access-will-i-get--3"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>You'll get exclusive access to MyUni, Email, Calendar, and other internet services on selected staff computers and printers. You may also be eligible for Library access. To find out more, call the Service Desk on +61 8 8313 3000.</p> <table><thead><tr><th>Access to staff computers</th> <th>Email address suffix</th> <th>Email quota</th> <th>Access to staff only websites</th> </tr></thead><tbody><tr><td>Yes</td> <td>@adelaide.edu.au</td> <td>50GB</td> <td>Yes</td> </tr></tbody></table><p>If you also hold an active student role, your student email will automatically deliver to your staff email address (@adelaide.edu.au) and is accessible聽via <a href="http://o365.adelaide.edu.au/">https://o365.adelaide.edu.au/</a>.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#how-do-i-create-extend-or-cancel-a-visitor-account" class="c-accordion__title"><h3 class="c-accordion__heading">How do I create, extend or cancel a visitor account?</h3></a> <div class="c-accordion__content" data-tab-content id="how-do-i-create-extend-or-cancel-a-visitor-account"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>An authorised staff member from the relative department will set up your account. If you are unsure which department applies to you or you simply don't know if your account has been created, please contact the Service Desk on +61 8 8313 3000.</p> <p>To create, extend or cancel an account for a visitor, submit a <a href="https://uniadelaide.service-now.com/myit?id=sc_cat_item&sys_id=97d88cbadb2aa01027523632f3961920&sysparm_category=b1a1e83adb6aa01027523632f396199e&catalog_id=-1">visitor access form</a>.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#how-do-i-activate-my-account--3" class="c-accordion__title"><h3 class="c-accordion__heading">How do I activate my account?</h3></a> <div class="c-accordion__content" data-tab-content id="how-do-i-activate-my-account--3"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>After the account is created, you can activate it online via <a href="https://www.adelaide.edu.au/technology/your-services/accounts-and-access/manage-your-account">Manage Your Account</a>聽(click on Activate Account). Alternatively, you can visit North Terrace, Waite or Roseworthy Campuses.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#when-will-my-account-expire" class="c-accordion__title"><h3 class="c-accordion__heading">When will my account expire?</h3></a> <div class="c-accordion__content" data-tab-content id="when-will-my-account-expire"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>Visitor accounts are active for a maximum of 12 months. Prior to the end date for access, you will receive advice that access to online services will cease. You can apply for new access via the relative department.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#how-do-i-change-my-preferred-name--5" class="c-accordion__title"><h3 class="c-accordion__heading">How do I change my preferred name?</h3></a> <div class="c-accordion__content" data-tab-content id="how-do-i-change-my-preferred-name--5"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>For information about how to change your preferred name (eg David to Dave), refer to the <a href="https://uniadelaide.service-now.com/myit?id=kb_view2">help guides on MyIT Portal</a>. Please note this will generate a new email address and account name that will be visible in some systems. Your original email address will become an alias and will continue to receive emails.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#bulk-visitor-forms" class="c-accordion__title"><h3 class="c-accordion__heading">Bulk Visitor Forms</h3></a> <div class="c-accordion__content" data-tab-content id="bulk-visitor-forms"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p><span><span><span><span>The Service Desk can manually process bulk Visitor Access creation and extensions requests via submission and approval of the attached spreadsheet. </span></span></span></span></p> <p><span><span><span>Bulk requests should only be submitted if there are more than 6 Visitor Accounts required</span></span></span></p> <p><span><span><span><span>Please download the appropriate spreadsheet and complete all the required details. All the requested information is mandatory in order to process your request and a personal home address is required, business addresses will not be accepted.聽</span></span></span></span></p> <p><span><span><span><span>Once completed, please upload to the <a href="https://uniadelaide.service-now.com/myit?id=sc_cat_item&sys_id=97d88cbadb2aa01027523632f3961920&sysparm_category=b1a1e83adb6aa01027523632f396199e&catalog_id=-1">Bulk Visitor Access request form</a> and submit for approval.</span></span></span></span></p> <p><span><span><span><span><span>Please be aware that this bulk request may take longer to process depending on the number of Visitor Accounts requested included in your request.</span></span></span></span></span></p> <p><a href="https://www.adelaide.edu.au/technology/system/files/media/documents/2021-08/Bulk%20Visitor%20Access%20-%20New.xlsx">Bulk form for new visitors</a></p> <p><a href="https://www.adelaide.edu.au/technology/system/files/media/documents/2021-08/Bulk%20Visitor%20Access%20-%20Extension.xlsx">Bulk form for extending visitors</a></p></div> </div> </div> </div> </li> </ul> </div> </div> </div> <div class="c-tabs__panel" id="external"> <div class="o-layout__content-column-full"> <div class="o-layout__content-column-full"> <button class="c-accordion__toggle" data-expand-all="true" aria-controls="how-do-i-create-extend-or-cancel-an-external-account--2">Expand All</button> <ul class="c-accordion js-accordion" id="how-do-i-create-extend-or-cancel-an-external-account--2"> <li class="c-accordion__item" data-accordion-item> <a href="#who-is-eligible-for-external-access" class="c-accordion__title"><h3 class="c-accordion__heading">Who is eligible for external access?</h3></a> <div class="c-accordion__content" data-tab-content id="who-is-eligible-for-external-access"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>Those <strong>not</strong> paid by the University's HR department, but who have a defined relationship with the University. This includes visiting academics, contractors, researchers and volunteers.</p> <p class="u-small-text"><a href="/technology/glossary#visitors">Definition of a visitor</a>.</p> <p>Unsure if you qualify for visitor access? Call the Service Desk on +61 8 8313 3000.</p></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#how-do-i-create-extend-or-cancel-an-external-account" class="c-accordion__title"><h3 class="c-accordion__heading">How do I create, extend or cancel an external account?</h3></a> <div class="c-accordion__content" data-tab-content id="how-do-i-create-extend-or-cancel-an-external-account"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>An authorised staff member from the relative department will set up your account. If you are unsure which department applies to you or you simply don't know if your account has been created, please contact the Service Desk on +61 8 8313 3000.</p> <p>To create, extend or cancel an account for a visitor, submit a <a href="https://apps.adelaide.edu.au/request/submit/visitor">visitor access form</a>.</p></div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </main>  <footer class="o-layout__local-footer"> <div class="o-layout__container"> <div class="c-local-footer" data-irxtracking-link-category-group="Local footer"> <div class="c-local-footer__container"> <section class="is-first-column region region-local-footer-first c-local-footer__column"> <div id="block-localfootertitleblock" class="block block-block-content block-block-content79c8a102-cd2e-43a9-b60a-e89117e08c19"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p class="u-lead-text">Information Technology and<br /> Digital Services</p></div> </div> </section> <section class="is-second-column region region-local-footer-second c-local-footer__column"> <div id="block-localfooteraddressblock" class="block block-block-content block-block-content57b4c42b-a7bc-4af7-91c3-4b76fa8481fd"> <h4 class="field field--name-field-ua-lf-basic-title field--type-string field--label-hidden c-local-footer__title">ITDS Service Desk</h4> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Call us <strong>08 8313 3000</strong><br /> International <strong>+61 8 8313 3000</strong></p> <p><a> </a></p> <p><a class="c-btn c-btn--hollow c-btn--block c-btn--default-type" href="https://uniadelaide.service-now.com/myit">Log a support request</a></p> </div> </div> </section> <section class="is-third-column region region-local-footer-third c-local-footer__column"> <div id="block-contact" class="block 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