CINXE.COM

<!DOCTYPE html> <html lang="en" dir="ltr"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="Generator" content="Drupal 7 (http://drupal.org)" /> <link rel="canonical" href="/techsupport" /> <link rel="shortlink" href="/node/53" /> <link rel="shortcut icon" href="https://studenttech.berkeley.edu/profiles/openberkeley/themes/openberkeley_theme_brand/favicon.ico" type="image/vnd.microsoft.icon" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta name="twitter:dnt" content="on"> <title>Get Tech Support | Student Technology Services</title> <link type="text/css" rel="stylesheet" href="https://studenttech.berkeley.edu/sites/default/files/css/css_kShW4RPmRstZ3SpIC-ZvVGNFVAi0WEMuCnI0ZkYIaFw.css" media="all" /> <link type="text/css" rel="stylesheet" href="https://studenttech.berkeley.edu/sites/default/files/css/css_TnnMw6Mh72mEvaDujXjSbFOpptbdTbtXwXrVO5d8QpM.css" media="all" /> <link type="text/css" rel="stylesheet" href="https://studenttech.berkeley.edu/sites/default/files/css/css_VTJqEpJ_kbGhyWnq6E__HtNmim_pFNj_xmqT2CnuFyk.css" media="all" /> <link type="text/css" rel="stylesheet" href="https://studenttech.berkeley.edu/sites/default/files/css/css_P7--I-hb0gcJsTQhFYqCt9Bbt--MYpgAtnA2MzSE2j8.css" media="screen" /> <link type="text/css" rel="stylesheet" href="https://studenttech.berkeley.edu/sites/default/files/css/css_WasSX-_q_M8PX6Nbq30PexSvMzdtm3YwWovV4noo78s.css" media="all" /> <link type="text/css" rel="stylesheet" href="https://studenttech.berkeley.edu/sites/default/files/css/css_fTfJo-dPtzirDva2c_4irCYiTua1w5HvujwppmNQxcE.css" media="all" /> <link type="text/css" rel="stylesheet" href="https://studenttech.berkeley.edu/sites/default/files/css/css__zbb2ixEBcRnGERjiPE6fcmZaMAKXSzFte478CeJxGc.css" media="all" /> <link type="text/css" rel="stylesheet" href="https://studenttech.berkeley.edu/sites/default/files/css/css_qpsIBcs9JSa7ccwyEmky_c737hDf6nNOZA81Rs9WHqg.css" media="print" /> <link type="text/css" rel="stylesheet" href="https://studenttech.berkeley.edu/sites/default/files/css/css_vVHKxTM0GJ1H06xa3A56ODjmnaQjaHfKtNGjZ_0rAHQ.css" media="all" /> <link type="text/css" rel="stylesheet" href="//fonts.googleapis.com/css?family=Open+Sans:300italic,400italic,600italic,700italic,800italic,400,300,600,700,800" media="all" /> <link type="text/css" rel="stylesheet" href="//use.typekit.net/aeg3kye.css" media="all" /> <script type="application/json" data-drupal-selector="drupal-settings-json">{"basePath":"\/","pathPrefix":"","setHasJsCookie":0,"ajaxPageState":{"theme":"openberkeley_theme_brand","theme_token":"kFAtK8SlXXF3ozVYquUdWlKCEbPQRdCS0bLxe-_m6Hg","js":{"profiles\/openberkeley\/modules\/panopoly\/panopoly_widgets\/panopoly-widgets.js":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_widgets\/panopoly-widgets-spotlight.js":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_admin\/openberkeley_admin_siteimprove.js":1,"profiles\/openberkeley\/themes\/openberkeley_theme_base\/assets\/js\/bootstrap-accessibility.js":1,"profiles\/openberkeley\/modules\/contrib\/jquery_update\/replace\/jquery\/1.10\/jquery.min.js":1,"misc\/jquery-extend-3.4.0.js":1,"misc\/jquery-html-prefilter-3.5.0-backport.js":1,"misc\/jquery.once.js":1,"misc\/drupal.js":1,"misc\/drupal-settings-loader.js":1,"profiles\/openberkeley\/libraries\/bootstrap\/js\/bootstrap.min.js":1,"profiles\/openberkeley\/modules\/contrib\/jquery_update\/replace\/ui\/ui\/minified\/jquery.ui.core.min.js":1,"profiles\/openberkeley\/modules\/contrib\/jquery_update\/replace\/ui\/ui\/minified\/jquery.ui.widget.min.js":1,"profiles\/openberkeley\/modules\/contrib\/jquery_update\/replace\/ui\/ui\/minified\/jquery.ui.tabs.min.js":1,"profiles\/openberkeley\/modules\/contrib\/jquery_update\/replace\/ui\/ui\/minified\/jquery.ui.accordion.min.js":1,"misc\/form-single-submit.js":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_images\/panopoly-images.js":1,"profiles\/openberkeley\/modules\/contrib\/entityreference\/js\/entityreference.js":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_faq\/openberkeley_faq.js":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_portfolio\/openberkeley_portfolio.js":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_theme\/openberkeley_theme.js":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_twitter\/js\/openberkeley-twitter.js":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_wysiwyg_override\/js\/openberkeley-wysiwyg-override.js":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_magic\/panopoly-magic.js":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_theme\/js\/panopoly-accordion.js":1,"profiles\/openberkeley\/modules\/contrib\/caption_filter\/js\/caption-filter.js":1,"profiles\/openberkeley\/libraries\/maphilight\/jquery.maphilight.min.js":1,"profiles\/openberkeley\/libraries\/jquery.imagesloaded\/jquery.imagesloaded.min.js":1,"profiles\/openberkeley\/modules\/contrib\/google_analytics\/googleanalytics.js":1,"https:\/\/www.googletagmanager.com\/gtag\/js?id=UA-98406335-1":1,"public:\/\/js\/google-analytics-ac848df46961165853ba32950c0004ea.js":1,"profiles\/openberkeley\/modules\/contrib\/extlink\/js\/extlink.js":1,"profiles\/openberkeley\/themes\/radix\/assets\/js\/radix.script.js":1,"profiles\/openberkeley\/themes\/openberkeley_theme_base\/assets\/js\/openberkeley_theme_base.script.js":1,"profiles\/openberkeley\/themes\/openberkeley_theme_base\/assets\/js\/drupal-announce.js":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/js\/openberkeley_theme_brand.script.js":1},"css":{"modules\/system\/system.base.css":1,"modules\/system\/system.messages.css":1,"modules\/system\/system.theme.css":1,"misc\/ui\/jquery.ui.theme.css":1,"misc\/ui\/jquery.ui.accordion.css":1,"modules\/field\/theme\/field.css":1,"profiles\/openberkeley\/modules\/contrib\/mvpcreator_theme\/css\/mvpcreator-theme.css":1,"modules\/node\/node.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_brand_widgets\/css\/openberkeley-widgets-hero.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_brand_widgets\/css\/openberkeley-widgets-image.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_brand_widgets\/css\/openberkeley-widgets-modal.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_brand_widgets\/css\/openberkeley-widgets-promo.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_brand_widgets\/css\/openberkeley-widgets-thumbnail-list.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_faq\/openberkeley_faq.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_news\/openberkeley_news.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_people\/openberkeley_people.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_portfolio\/openberkeley_portfolio.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_svc_catalog\/openberkeley_svc_catalog.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_theme\/openberkeley-theme.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_search\/openberkeley_top_results\/openberkeley_top_results.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_wysiwyg_override\/css\/openberkeley-wysiwyg-override-list-properties.css":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_core\/css\/panopoly-dropbutton.css":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_magic\/css\/panopoly-magic.css":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_theme\/css\/panopoly-featured.css":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_theme\/css\/panopoly-accordian.css":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_theme\/css\/panopoly-layouts.css":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_widgets\/panopoly-widgets.css":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_widgets\/panopoly-widgets-spotlight.css":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_wysiwyg\/panopoly-wysiwyg.css":1,"profiles\/openberkeley\/modules\/contrib\/radix_layouts\/radix_layouts.css":1,"modules\/search\/search.css":1,"modules\/user\/user.css":1,"profiles\/openberkeley\/modules\/contrib\/extlink\/css\/extlink.css":1,"profiles\/openberkeley\/modules\/contrib\/views\/css\/views.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_widgets\/openberkeley_widgets.css":1,"profiles\/openberkeley\/modules\/contrib\/caption_filter\/caption-filter.css":1,"profiles\/openberkeley\/modules\/contrib\/ctools\/css\/ctools.css":1,"profiles\/openberkeley\/modules\/contrib\/panels\/css\/panels.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/css\/bootstrap-custom.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_base\/assets\/css\/bootstrap-accessibility.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_base\/assets\/css\/openberkeley_theme_base.style.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/css\/openberkeley_theme_brand.style.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/css\/brand_openberkeley_event.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/css\/brand_openberkeley_event_reg.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/css\/brand_openberkeley_news.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/css\/brand_openberkeley_portfolio.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/css\/brand_openberkeley_privatepages.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/css\/brand_openberkeley_pubs.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/css\/brand_openberkeley_people.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/css\/brand_openberkeley_search.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/css\/brand_openberkeley_faq.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_brand\/assets\/css\/print.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_theme\/openberkeley-theme-collapsible.css":1,"profiles\/openberkeley\/modules\/openberkeley\/openberkeley_wysiwyg_override\/css\/openberkeley-wysiwyg-override.css":1,"profiles\/openberkeley\/modules\/panopoly\/panopoly_images\/panopoly-images.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_base\/assets\/fonts\/fontawesome-v6\/css\/fontawesome.min.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_base\/assets\/fonts\/fontawesome-v6\/css\/brands.min.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_base\/assets\/fonts\/fontawesome-v6\/css\/solid.min.css":1,"profiles\/openberkeley\/themes\/openberkeley_theme_base\/assets\/fonts\/fontawesome-v6\/css\/v4-font-face.min.css":1,"\/\/fonts.googleapis.com\/css?family=Open+Sans:300italic,400italic,600italic,700italic,800italic,400,300,600,700,800":1,"\/\/use.typekit.net\/aeg3kye.css":1}},"CToolsModal":{"modalSize":{"type":"scale","width":".9","height":".9","addWidth":0,"addHeight":0,"contentRight":25,"contentBottom":75},"modalOptions":{"opacity":".55","background-color":"#FFF"},"animationSpeed":"fast","modalTheme":"CToolsModalDialog","throbberTheme":"CToolsModalThrobber"},"panopoly_magic":{"pane_add_preview_mode":"automatic"},"googleanalytics":{"account":["UA-98406335-1","G-LEBXETRVN5"],"trackOutbound":1,"trackMailto":1,"trackDownload":1,"trackDownloadExtensions":"7z|aac|arc|arj|asf|asx|avi|bin|csv|doc(x|m)?|dot(x|m)?|exe|flv|gif|gz|gzip|hqx|jar|jpe?g|js|mp(2|3|4|e?g)|mov(ie)?|msi|msp|pdf|phps|png|ppt(x|m)?|pot(x|m)?|pps(x|m)?|ppam|sld(x|m)?|thmx|qtm?|ra(m|r)?|sea|sit|tar|tgz|torrent|txt|wav|wma|wmv|wpd|xls(x|m|b)?|xlt(x|m)|xlam|xml|z|zip"},"urlIsAjaxTrusted":{"\/search\/node":true},"extlink":{"extTarget":0,"extClass":"ext","extLabel":"(link is external)","extImgClass":0,"extIconPlacement":"append","extSubdomains":0,"extExclude":"(studenttech\\.berkeley\\.edu)","extInclude":"","extCssExclude":"map","extCssExplicit":"","extAlert":0,"extAlertText":"This link will take you to an external web site. We are not responsible for their content.","mailtoClass":"mailto","mailtoLabel":"(link sends e-mail)","extUseFontAwesome":false},"openberkeley_theme_base":{"disable_linearizable_tables":false,"file_link_icons":0}}</script> <script type="text/javascript" src="https://studenttech.berkeley.edu/sites/default/files/js/js_SJgtMdhzo0raDjyuHJR-mtSH_mzSDwMhzOyHsnAskDQ.js"></script> <script type="text/javascript" src="https://studenttech.berkeley.edu/sites/default/files/js/js_J1LDKrZlf6nq7Ka0onHwg3MUNfwG75SSQi30oTn81HA.js"></script> <script type="text/javascript" src="https://studenttech.berkeley.edu/sites/default/files/js/js_4lNyLh6eVDIYbNeaRIB4-yV7toomXHielec0bCwTpyg.js"></script> <script type="text/javascript" src="https://studenttech.berkeley.edu/sites/default/files/js/js_-XMY613WD2BTXjfxSlzZQ9Eo0bw4-h-ZZomLzclkVkU.js"></script> <script type="text/javascript" src="https://www.googletagmanager.com/gtag/js?id=UA-98406335-1"></script> <script type="text/javascript" src="https://studenttech.berkeley.edu/sites/default/files/js/js_LKO77FAppITCcvEw9A9lqPVz_omqAPzsiEa989pQtJA.js"></script> <script type="text/javascript" src="https://studenttech.berkeley.edu/sites/default/files/js/js_dLmXSnakSlQtnZLfaN1SzmwinPEDYG7s4CVD6dWEOCk.js"></script> </head> <body class="html not-front not-logged-in no-sidebars page-node page-node- page-node-53 node-type-openberkeley-landing-page openberkeley-landing-page region-content panel-layout-radix_sutro_double panel-region-column1 panel-region-column2 panel-region-footer panel-region-header panel-region-middle panel-region-secondcolumn1 panel-region-secondcolumn2 no-slogan site-name-normal site-name-option-two" > <div id="skip-link" role="navigation" aria-label="Skip links"> <a href="#main" class="element-invisible element-focusable">Skip to main content</a> </div> <header id="header" class="header"> <div class="container"> <div class="navbar navbar-default"> <div class="home-branding"> <a href="https://www.berkeley.edu" class="home-link"><div id="new-wordmark"><img src="/profiles/openberkeley/themes/openberkeley_theme_base/assets/images/logo-berkeley-white-2.svg" alt="UC Berkeley"></div></a> </div>  <button type="button" class="navbar-toggle collapsed" data-toggle="collapse" data-target="#navbar-collapse" aria-controls="navbar-collapse"> <span class="sr-only">Toggle navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="navbar-header"> <div class="navbar-brand"> <div id="site-name-and-slogan">  <div id="option-two"> <h1 id="site-name"> <a href="/" rel="home" title="Home"> Student Technology Services </a> </h1> </div> </div> </div> </div>   <nav class="collapse navbar-collapse" id="navbar-collapse" aria-label="Primary"> <form class="search-form clearfix navbar-form navbar-right" role="search" aria-label="Sitewide search" action="/search/node" method="post" id="search-form--2" accept-charset="UTF-8"><div><div class="container-inline form-inline form-wrapper" id="edit-basic--2"><div class="form-item form-type-textfield form-item-keys form-group"> <label class="element-invisible" for="edit-keys--2">Search Terms </label> <input placeholder="Search this site" class="form-control form-control form-text" type="text" id="edit-keys--2" name="keys" value="" size="20" maxlength="255" /> </div> <button type="submit" id="edit-submit--2" name="op" value="Submit Search" class="form-submit btn btn-default btn-primary"><span class="fa fa-search"></span> <span class="button-text">Submit Search</span></button></div><input type="hidden" name="form_build_id" value="form-s-YdR-QDLhdKOKupU71mA09oAZ6zLYrSfBujwQ0Ws5E" /> <input type="hidden" name="form_id" value="search_form" /> </div></form> <div id="primary-nav"> <ul id="main-menu" class="menu nav navbar-nav"> <li class="first expanded active-trail menu-fields-menu-link dropdown active menu-link-it-services-resources-and-policies-"><a href="/it-services-resources-and-programs" title="Explore and discover the wide range of campus resources available for students!" class="active-trail first expanded active-trail menu-fields-menu-link dropdown-toggle" data-toggle="dropdown" data-target="#">IT Services, Resources, and Policies <span class="fa fa-caret-down"></span></a><ul class="dropdown-menu"><li class="first collapsed active-trail"> <li class="openberkeley-megamenu-wrapper"> <div class="entity entity-menu-fields menu-fields-main-menu openberkeley-megamenu clearfix"> <div class="container-fluid"> <div class="row"> <div class="col-md-7 hidden-xs hidden-sm openberkeley-megamenu-content-column"> </div> <div class="col-md-5 openberkeley-megamenu-links-column"> <ul class="menu nav"><li class="first expanded active-trail menu-fields-menu-link active menu-link-overview"><a href="/it-services-resources-and-programs" title="Explore and discover the wide range of campus resources available for students!" class="active-trail first expanded active-trail menu-fields-menu-link" aria-label="Overview of IT Services, Resources, and Policies">Overview</a></li> <li class="first leaf active menu-link-tech-support"><a href="/techsupport" aria-current="page" class="active">Tech Support</a></li> <li class="leaf menu-link-free-software"><a href="https://software.berkeley.edu/" title="" rel="noreferrer">Free Software</a></li> <li class="leaf menu-link-device-lending"><a href="/devicelending">Device Lending</a></li> <li class="leaf menu-link-printing-resources"><a href="/printing">Printing Resources</a></li> <li class="collapsed menu-link-get-online"><a href="/get-online">Get Online</a></li> <li class="leaf menu-link-campus-it-policies"><a href="/policies">Campus IT Policies</a></li> <li class="leaf menu-link-information-security"><a href="/besecure">Information Security</a></li> <li class="leaf menu-link-discounts-and-funding"><a href="/techdiscounts">Discounts and Funding</a></li> <li class="leaf menu-link-zoom-resources"><a href="/zoom">Zoom Resources</a></li> <li class="last leaf menu-link-remote-resources"><a href="/remoteresources">Remote Resources</a></li> </ul> </div> </div> </div> </div> </li> </li></ul></li> <li class="expanded menu-fields-menu-link dropdown menu-link-student-it-jobs-amp-opportunities-"><a href="/" title="" class="expanded menu-fields-menu-link dropdown-toggle" data-toggle="dropdown" data-target="#">Student IT Jobs & Opportunities <span class="fa fa-caret-down"></span></a><ul class="dropdown-menu"><li class="collapsed"> <li class="openberkeley-megamenu-wrapper"> <div class="entity entity-menu-fields menu-fields-main-menu openberkeley-megamenu clearfix"> <div class="container-fluid"> <div class="row"> <div class="col-md-7 hidden-xs hidden-sm openberkeley-megamenu-content-column"> <div class="field field-name-field-featured-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img class="openberkeley-megamenu" src="https://studenttech.berkeley.edu/sites/default/files/styles/openberkeley_megamenu/public/general/staff_engagement.jpg?itok=4Y9wm5Q7&timestamp=1586826369" width="308" height="205" alt="STS Staff Engagement" /></div></div></div> <div class="field field-name-field-openberkeley-megamenu-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Interested in exploring a career in technology or learning more about IT but don't know where to start? Check out the many campus tech jobs and learning opportunities available to all students!</p></div></div></div> </div> <div class="col-md-5 openberkeley-megamenu-links-column"> <ul class="menu nav"><li class="expanded menu-fields-menu-link menu-link-overview"><a href="/" title="" class="expanded menu-fields-menu-link" aria-label="Overview of Student IT Jobs &amp; Opportunities">Overview</a></li> <li class="first leaf menu-link-sts-sait-jobs"><a href="https://studenttech.berkeley.edu/jobs" title="" rel="noreferrer">STS/SAIT Jobs</a></li> <li class="leaf menu-link-oneit-jobs-on-campus"><a href="/oneit-jobs">OneIT Jobs On Campus</a></li> <li class="leaf menu-link-student-technology-council"><a href="https://stc.berkeley.edu/join-team" title="" rel="noreferrer">Student Technology Council</a></li> <li class="leaf menu-link-d-lab-jobs"><a href="https://dlab.berkeley.edu/join-us" title="" rel="noreferrer">D-LAB Jobs</a></li> <li class="leaf menu-link-learning-opportunities"><a href="/student-it-jobs-opportunities/learning-opportunities" title="">Learning Opportunities</a></li> <li class="last leaf menu-link-student-led-organizations--activities"><a href="/student-it-jobs-opportunities/get-involved" title="">Student Led Organizations & Activities</a></li> </ul> </div> </div> </div> </div> </li> </li></ul></li> <li class="expanded menu-fields-menu-link dropdown menu-link-diversity-equity-and-inclusion-"><a href="/" title="Drop down menu for student population pages" class="expanded menu-fields-menu-link dropdown-toggle" data-toggle="dropdown" data-target="#">Diversity, Equity, and Inclusion <span class="fa fa-caret-down"></span></a><ul class="dropdown-menu"><li class="collapsed"> <li class="openberkeley-megamenu-wrapper"> <div class="entity entity-menu-fields menu-fields-main-menu openberkeley-megamenu clearfix"> <div class="container-fluid"> <div class="row"> <div class="col-md-7 hidden-xs hidden-sm openberkeley-megamenu-content-column"> <div class="field field-name-field-featured-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img class="openberkeley-megamenu" src="https://studenttech.berkeley.edu/sites/default/files/styles/openberkeley_megamenu/public/general/dsc03093.jpg?itok=E0onM2pY&timestamp=1586465012" width="308" height="205" alt="ONE Team" /></div></div></div> <div class="field field-name-field-openberkeley-megamenu-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Tech resources curated for specific student populations.</p></div></div></div> </div> <div class="col-md-5 openberkeley-megamenu-links-column"> <ul class="menu nav"><li class="expanded menu-fields-menu-link menu-link-overview"><a href="/" title="Drop down menu for student population pages" class="expanded menu-fields-menu-link" aria-label="Overview of Diversity, Equity, and Inclusion">Overview</a></li> <li class="first leaf menu-link-bipoc-students"><a href="https://studenttech.berkeley.edu/tech-resources-bipoc-students" title="" rel="noreferrer">BIPOC Students</a></li> <li class="leaf menu-link-eop-students"><a href="https://studenttech.berkeley.edu/eop-student-resources" title="" rel="noreferrer">EOP Students</a></li> <li class="leaf menu-link-grad-students"><a href="/resources-grad-students">Grad Students</a></li> <li class="leaf menu-link-new-students"><a href="https://studenttech.berkeley.edu/new-student-resources" title="" rel="noreferrer">New Students</a></li> <li class="leaf menu-link-soon-to-graduate-students"><a href="https://studenttech.berkeley.edu/resources-graduating-students" title="" rel="noreferrer">Soon-to-Graduate Students</a></li> <li class="leaf menu-link-students-with-disabilities"><a href="/resources-dsp-students">Students with Disabilities</a></li> <li class="last leaf menu-link-university-village-residents"><a href="https://studenttech.berkeley.edu/uva" title="" rel="noreferrer">University Village Residents</a></li> </ul> </div> </div> </div> </div> </li> </li></ul></li> <li class="last expanded menu-link-faq"><a href="/tips-and-faqs">FAQ</a></li> </ul> </div> <div id="secondary-nav"> <div class="container"> <div class="secondary-nav-quick-links-wrapper"> <h2 class="visible-xs visible-sm">Secondary navigation</h2> <ul id="secondary-menu" class="menu nav navbar-nav navbar-right"> <li class="first last leaf menu-link-contact-us"><a href="/contact-us" title="">Contact Us</a></li> </ul> </div> </div> </div> </nav> </div> </div>  </header> <div id="main-wrapper" class="main-wrapper "> <nav id="pre-content" class="container" aria-label="Breadcrumbs"> <div class="row"> <div class="col-md-12"> </div> </div> </nav>  <div id="main" role="main" tabIndex="-1"> <div id="title-pre-content" class="container"> <div class="row"> <div class="col-md-12"> <div id="page-header"> </div> </div> </div> </div>  <div id="main-content" class="container"> <div id="content" class="col-md-12"> <div class="main"> <div id="main-inner"> <div class="region region-content"> <div class="panel-display sutro-double clearfix radix-sutro-double" > <div class="container-fluid"> <div class="row"> <div class="col-sm-12 radix-layouts-header panel-panel"> <div class="panel-panel-inner"> <div class="panel-pane pane-fieldable-panels-pane pane-vuuid-eec7086f-8a29-49dd-aa3e-796a52089a48 pane-bundle-text clearfix" > <div class="pane-content"> <div class="fieldable-panels-pane"> <div class="field field-name-field-basic-text-text field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><h3>The Student Helpdesk, part of Student Tech Services (STS), provides tech support to聽all聽graduate, professional and undergraduate students at UC Berkeley.</h3></div></div></div></div> </div> </div> </div> </div> </div> <div class="row"> <div class="col-sm-6 radix-layouts-column1 panel-panel"> <div class="panel-panel-inner"> <div class="panel-pane pane-fieldable-panels-pane pane-vuuid-d76ae8a2-50eb-482f-a6e3-4e8987d9636e pane-bundle-text clearfix" > <div class="pane-content"> <div class="fieldable-panels-pane"> <div class="field field-name-field-basic-text-text field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"> <div class="openberkeley-collapsible-container"> <h2 class="openberkeley-collapsible-controller">What can the Helpdesk help me with?聽</h2> <div class="openberkeley-collapsible-target"> <p dir="ltr">The Student Helpdesk can assist with a number of tech issues, such as:</p> <ul> <li> <p dir="ltr">Troubleshooting personal device issues, e.g. blue screens, slow performance, data recovery, removing malware, etc.</p> </li> <li> <p dir="ltr">Connecting your device to appropriate campus wi-fi networks</p> </li> <li> <p dir="ltr">Installing campus software e.g. Adobe, bConnected, Microsoft, Zoom, etc.</p> </li> <li> <p dir="ltr">Hardware maintenance and minor repairs, e.g. optimizing cooling elements on older laptops, replacing components (trackpads, keyboards, screens, etc.)</p> <ul> <li> <p dir="ltr">*limitations apply, individuals must supply their own replacement parts. Contact聽<a href="mailto:sts-help@berkeley.edu" rel="noreferrer">sts-help@berkeley.edu</a>聽for more information*</p> </li> </ul> </li> </ul> <ul> <li> <p dir="ltr">Setting up your CalNet account, and recovering access to your account if you lose your Duo 2-factor Authentication device</p> </li> <li> <p dir="ltr">Locating campus resources for device lending, hardware discounts, printing, and much more!</p> </li> </ul> </div> </div> <div class="openberkeley-collapsible-container"> <h2 class="openberkeley-collapsible-controller">What do I need to bring to the Helpdesk?</h2> <div class="openberkeley-collapsible-target"> <p dir="ltr">Bring the device that you are having an issue with, a charger for your device, and your Cal1Card or government-issued ID (ID is required for support with CalNet account and/or Duo app).</p> </div> </div> <div class="openberkeley-collapsible-container"> <h2 class="openberkeley-collapsible-controller">Is this service free?</h2> <div class="openberkeley-collapsible-target"> <p>You may get tech support at any of our locations with no service charge. This program is funded by the Instructional Resilience and Enhancement Fee (IREF), included in your student fees.</p> </div> </div></div></div></div></div> </div> </div> </div> </div> <div class="col-sm-6 radix-layouts-column2 panel-panel"> <div class="panel-panel-inner"> <div class="panel-pane pane-fieldable-panels-pane pane-vuuid-e3657609-210c-43c8-9021-f76222578bd6 pane-bundle-image clearfix" > <div class="pane-content"> <div class="fieldable-panels-pane"> <div class="field field-name-field-basic-image-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img class="openberkeley-image-full" src="https://studenttech.berkeley.edu/sites/default/files/styles/openberkeley_image_full/public/general/image_from_ios_1.jpg?itok=IY7UsX41&c=375162615a6979a68c3214f66704d7bb&timestamp=1691799906" alt="A student visits the student helpdesk at Moffitt Library" /></div></div></div><div class="field field-name-field-basic-image-caption field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p>Moffitt 4th floor Helpdesk</p></div></div></div></div> </div> </div> </div> </div> </div> <div class="row"> <div class="col-sm-12 radix-layouts-middle panel-panel"> <div class="panel-panel-inner"> <div class="panel-pane pane-fieldable-panels-pane pane-vuuid-b35a9d3a-9450-4989-b5f0-d311ccb37501 pane-bundle-text clearfix" > <div class="pane-content"> <div class="fieldable-panels-pane"> <div class="field field-name-field-basic-text-text field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><h2>On your way? Save time and join the Virtual Queue!</h2></div></div></div></div> </div> </div> </div> </div> </div> <div class="row"> <div class="col-sm-6 radix-layouts-secondcolumn1 panel-panel"> <div class="panel-panel-inner"> <div class="panel-pane pane-fieldable-panels-pane pane-vuuid-8e0bf962-c5e7-4496-84c6-a5d5d2c0feb0 pane-bundle-openberkeley-widgets-promo clearfix" > <div class="pane-content"> <div class="openberkeley-widgets-promo fieldable-panels-pane openberkeley-widgets-color-scheme-wellman-tile"> <a href="https://uc-berkeley-student-tech.app.qless.com/kiosk/7882d6d9-dcba-4900-bd65-4dd04e5cf19c?locale=en" class="openberkeley-widgets-image-link"> <div class="openberkeley-widgets-label"> <div class="openberkeley-widgets-label-inner"> <h2>MLK Queue</h2> <p>Head over to MLK 2nd floor!</p> </div> </div> </a> </div> </div> </div> </div> </div> <div class="col-sm-6 radix-layouts-secondcolumn2 panel-panel"> <div class="panel-panel-inner"> <div class="panel-pane pane-fieldable-panels-pane pane-vuuid-cbbc4434-f7f5-40fc-9811-77d43481ab70 pane-bundle-openberkeley-widgets-promo clearfix" > <div class="pane-content"> <div class="openberkeley-widgets-promo fieldable-panels-pane openberkeley-widgets-color-scheme-web-medalist"> <a href="https://uc-berkeley-student-tech.app.qless.com/kiosk/20b0c7fd-167d-4e1a-bdfc-14ee36f88d43?locale=en" class="openberkeley-widgets-image-link"> <div class="openberkeley-widgets-label"> <div class="openberkeley-widgets-label-inner"> <h2>Doe Queue</h2> <p>Head over to 190 Doe!</p> </div> </div> </a> </div> </div> </div> </div> </div> </div> <div class="row"> <div class="col-sm-12 radix-layouts-footer panel-panel"> <div class="panel-panel-inner"> <div class="panel-pane pane-fieldable-panels-pane pane-current-42792 pane-bundle-text clearfix" > <div class="pane-content"> <div class="fieldable-panels-pane"> <div class="field field-name-field-basic-text-text field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><table> <tbody> <tr> <td> <h3>Spring 2025</h3> <em>Tuesday, January 21, 2025 through Friday, May 16, 2025</em><em><br>Helpdesk services closed on January 20, February 17, and March 28</em><em>聽for campus academic/administrative holidays</em></td> </tr> </tbody> </table> <table> <tbody> <tr><th scope="col"> </th><th scope="col"> <p>MON</p> </th><th scope="col"> <p>TUE</p> </th><th scope="col"> <p>WED</p> </th><th scope="col"> <p>THU</p> </th><th scope="col"> <p>FRI</p> </th></tr> <tr><th scope="row"> <p>DOE LIBRARY<br><em>190 Doe<br></em></p> <p><em>On your way?聽<a href="https://uc-berkeley-student-tech.app.qless.com/kiosk/20b0c7fd-167d-4e1a-bdfc-14ee36f88d43" rel="noreferrer">Save your place in line.</a></em></p> </th> <td>9am-8pm</td> <td>9am-8pm</td> <td>9am-8pm</td> <td>9am-8pm</td> <td>9am-8pm </td> </tr> <tr><th scope="row"> <p>MLK JR.<br><em>2nd floor</em></p> <p><em>On your way?聽<a href="https://uc-berkeley-student-tech.app.qless.com/kiosk/7882d6d9-dcba-4900-bd65-4dd04e5cf19c" rel="noreferrer">Save your place in line.</a></em></p> </th> <td>10am-5pm</td> <td>10am-5pm</td> <td>10am-5pm</td> <td>10am-5pm</td> <td>10am-5pm</td> </tr> <tr><th scope="row">PHONE<br><em>510-642-HELP (4357)</em></th> <td>9am-5pm</td> <td>9am-5pm</td> <td>9am-5pm</td> <td>9am-5pm</td> <td>9am-5pm</td> </tr> <tr><th scope="row">EMAIL<br><em><a href="mailto:sts-help@berkeley.edu" rel="noreferrer">sts-help@berkeley.edu</a></em></th> <td>9am-5pm</td> <td>9am-5pm</td> <td>9am-5pm</td> <td>9am-5pm</td> <td>9am-5pm</td> </tr> <tr><th scope="row"> <p>IN ROOM APPOINTMENT</p> </th> <td colspan="5"> <p>Unit 1, Unit 2, Unit 3, Foothill/Stern,聽CKC, Martinez Commons,聽Manville, Jackson House, Channing/Bowditch, Anchor House residents:聽<a href="https://studenttech.berkeley.edu/techsupport" rel="noreferrer">please call for assistance first (510-642-4357)</a></p> <p>University Village, Albany residents ONLY:聽<a href="https://calendar.app.google/w1t2V1Y4Aym89iYm8" rel="noreferrer">schedule here</a></p> </td> </tr> </tbody> </table></div></div></div></div> </div> </div> <div class="panel-pane pane-fieldable-panels-pane pane-vuuid-54cab00e-5ae8-4620-a8ef-e9b940a32d7b pane-bundle-text clearfix" > <div class="pane-content"> <div class="fieldable-panels-pane"> <div class="field field-name-field-basic-text-text field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p><em>The Student Helpdesk is managed by <a href="https://technology.berkeley.edu/SAIT" rel="noreferrer">Student Affairs IT</a> with funds provided by the聽<a href="https://registrar.berkeley.edu/tuition-fees-residency/tuition-fees/instructional-resilience-and-enhancement-fee/" rel="noreferrer">Instructional Resilience and Enhancement Fee</a>.</em></p></div></div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>  </div>  </div>  </div>  </div>  <footer id="footer" class="footer"> <div id="footer-main"> <div class="container"> <div class="row"> <div class="col-md-7"> <a href="https://www.berkeley.edu" rel="external" id="footer-logo"> <img src="/profiles/openberkeley/themes/openberkeley_theme_brand/assets/images/logo-berkeley-gold.svg" alt="UC Berkeley" /> </a> <div id="social-links"> <div class="item-list"><h3>Follow us:</h3><ul><li class="first"><a href="https://www.facebook.com/studenttechservices" title="Facebook" rel="noreferrer"><span class="fa-brands fa fa-facebook"><span class="element-invisible">Facebook</span></span></a></li> <li><a href="https://www.linkedin.com/company/uc-berkeley-student-technology-services" title="LinkedIn" rel="noreferrer"><span class="fa-brands fa fa-linkedin"><span class="element-invisible">LinkedIn</span></span></a></li> <li><a href="https://www.youtube.com/channel/UCTh4bCqudmz9943SNkBd5iA" title="YouTube" rel="noreferrer"><span class="fa-brands fa fa-youtube"><span class="element-invisible">YouTube</span></span></a></li> <li class="last"><a href="https://www.instagram.com/studenttechservices" title="Instagram" rel="noreferrer"><span class="fa-brands fa fa-instagram"><span class="element-invisible">Instagram</span></span></a></li> </ul></div> </div> </div> <div class="col-md-5"> <div id="footer-main-first" class="clearfix"> <div class="region region-footer"> <div class="block block-menu block--"> <div class="block__content"> <ul class="nav nav-pills"><li class="first leaf menu-link-home"><a href="/home">Home</a></li> <li class="leaf menu-link-meet-our-staff"><a href="/about-us/our-staff" title="">Meet Our Staff</a></li> <li class="leaf menu-link-join-our-team"><a href="/jobs" title="">Join Our Team</a></li> <li class="last leaf menu-link-give-to-sts"><a href="https://give.berkeley.edu/funddrive/185" title="" rel="noreferrer">Give to STS</a></li> </ul> </div> </div> </div> </div> <div id="footer-main-last" class="clearfix"> <div class="region region-footer-third"> <div class="block block-block block--links"> <div class="block__content"> <p><a href="https://sait.berkeley.edu" rel="noreferrer">Student Affairs IT</a>聽<br><a href="https://stc.berkeley.edu" rel="noreferrer">Student Technology Council</a>聽<br><a href="https://studenttech.berkeley.edu/step" rel="noreferrer">Student Technology Equity Program</a><br><a href="https://software.berkeley.edu" rel="noreferrer">Software Central</a>聽<br><a href="https://systemstatus.berkeley.edu" rel="noreferrer">System Status</a>聽</p> </div> </div> </div> </div> </div> </div> </div> </div> <div id="footer-bottom"> <div class="container"> <div class="row"> </div> <div class="row"> <div class="col-md-6"> <ul class="openberkeley-list-unbullet"> <li id="openberkeley"><small><a href="https://open.berkeley.edu">Powered by Open Berkeley</a></small></li> <li id="accessibility-info"><small><a href="https://dap.berkeley.edu/get-help/report-web-accessibility-issue">Accessibility<span class="element-invisible"> Statement</span></a></small></li> <li id="nondiscrimination"><small><a href="https://ophd.berkeley.edu/policies-and-procedures/nondiscrimination-policy-statement">Nondiscrimination<span class="element-invisible"> Policy Statement</span></a></small></li> <li id="openberkeley-privacy-statement"><small><a href="https://open.berkeley.edu/privacy-statement">Privacy<span class="element-invisible"> Statement</span></a></small></li> <li class="copyright"><small>Copyright 漏 2025 UC Regents; all rights reserved </small></li> </ul> </div> <div class="col-md-6"> <p><small class="back-to-top"><a href="#skip-link">Back to Top</a></small></p> </div> </div> </div> </div> </footer> <script type="text/javascript" src="https://studenttech.berkeley.edu/sites/default/files/js/js_i91eXA1hlQ19ij0gQj-5Pyt3dDwj7KAen7yCjk7GTzY.js"></script> <script type="text/javascript" src="https://studenttech.berkeley.edu/sites/default/files/js/js_lt1kI2u-wMEf8J8KYX6ak2cSk8aYuY7vOgFkCdX5-B0.js"></script> </body> </html>