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aria-label="In-page Navigation" class="cb-filter-nav__nav"> <ul> <li class="filter-nav__item "><a href="https://ennismore.com/the-ennismore-way/" rel="noopener noreferrer">The Ennismore Way</a></li> <li class="filter-nav__item "><a href="https://ennismore.com/legal-notice/" rel="noopener noreferrer">Legal Notice</a></li> <li class="filter-nav__item active"><a href="https://ennismore.com/privacy-policy/" rel="noopener noreferrer">Privacy Policy</a></li> <li class="filter-nav__item "><a href="https://ennismore.com/cookie-policy/" rel="noopener noreferrer">Cookie Policy</a></li> <li class="filter-nav__item "><a href="https://ennismore.com/accessibility/" rel="noopener noreferrer">Accessibility</a></li> <li class="filter-nav__item "><a href="https://ennismore.com/do-not-sell/" rel="noopener noreferrer">Do Not Sell</a></li> </ul> </nav> </div> <script> // const activeClass = document.querySelector('.filter-nav__item.active'); // if (activeClass) { // var style = 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noreferrer">Modern Slavery Statement</a></li> </ul> </nav> </div> <script> // const activeClass = document.querySelector('.filter-nav__item.active'); // if (activeClass) { // var style = document.createElement('style'); // style.innerHTML = ` // .cb-filter-nav__nav--desktop li{ // opacity: 1 !important; // } // `; // document.getElementsByTagName("head")[0].appendChild(style); // } </script></section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <h2 class="cb-text-list__heading font-spezia-serif-regular"> </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <h1><span class="margin-bottom--extra"><span class="font-spezia-serif-regular size-40">Ennismore Group Privacy Policy</span></span></h1><h2><span class="font-spezia-serif-regular">Last Updated: 27 July 2023</span></h2> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">01</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> The Ennismore Group's commitment to protecting privacy </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <p>We consider you an important customer. Our first priority is to offer you exceptional stays and experiences throughout the world.</p><p><strong>Your complete satisfaction and confidence in Ennismore Group is absolutely essential to us.</strong></p><p>This Policy formalizes our commitments to you and describes how the Ennismore Group uses your personal data.</p> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">02</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Scope of application </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <ul><li><span class="size-16">In this Policy, “<strong>Ennismore Group</strong>” means:</span><ul><li>Ennismore Lifestyle Group Limited, a private limited company, registered with Companies House in the United Kingdom under company number 14223185, whose registered office is located at 20 Old Bailey, Third Floor, London, EC4M 7AN, England (“<strong>Ennismore</strong><span style="letter-spacing: -0.05em">“);</span></li><li>Subsidiary companies of Ennismore involved in the businesses of the Ennismore Group; and</li><li>establishments operated under one of the Ennismore Group brands throughout the world (“<strong>Establishments</strong><span style="letter-spacing: -0.05em">”). These brands can be viewed on ennismore.com.</span></li></ul></li></ul><ul><li><span class="size-16">Ennismore Group may process your data because it manages a booking engine which allows Ennismore Group to collect the data necessary to organise your stay in Establishments and to communicate this data to the concerned Establishments. </span></li><li><span class="size-16">Ennismore Group also manages a global database of clients who visit Establishments.</span></li><li>Ennismore Group may from time to time manage loyalty, guest recognition or membership programs (“Loyalty Programs”) and shall administer such Loyalty Programs (including managing marketing activities).</li><li><span class="size-16">Each Establishment will process your data to manage its contractual relationship with you (invoicing, payment, booking management etc.), to perform marketing activities and to comply with its legal obligations.</span></li></ul> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <h2><span class="font-spezia-serif-regular"><strong>Good to know!</strong></span></h2><p><span class="font-spezia-serif-regular">You probably don’t know this, but the Establishment you are booked to stay in, or are visiting, is probably not owned by the Ennismore Group. Most Ennismore Group branded Establishments are operated under a franchise or management agreement between the Establishment’s owner and Ennismore Group.</span></p><p>This is why, when visiting one of these Establishments, your personal data will be dealt with by Ennismore Group and the Establishment, both acting as Data Controllers and for their own separate purposes.</p><p>Ennismore Group has communicated the principles set out in this Policy to all of the Ennismore Group Establishments and their respective owners as will be identified as part of the payment arrangements with the Establishment. We will do our upmost to ensure that all Establishments comply with the applicable data protection laws and this Policy in relation to the processing of your personal data.</p> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-none border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">03</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Ennismore Group's ten principles for protecting your personal data </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <p><span class="size-16">In accordance with applicable regulations, in particular the United Kingdom and European General Data Protection Regulations, we have instituted the following ten principles throughout the Ennismore Group:</span></p> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">1</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p><strong>Lawfulness</strong>: We use personal data only if:</p><ul><li>we obtain the <strong>consent</strong> of the person; OR</li><li>it is necessary to do so for the <strong>performance</strong> of a contract to which the person is a party; OR</li><li>it is necessary for <strong>compliance</strong> with a legal obligation; OR</li><li>it is necessary in order to protect the <strong>vital interests</strong> of the person; OR</li><li>we have a <strong>legitimate interest</strong> in using personal data and our usage does not adversely affect the persons’ rights.</li></ul> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">2</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p><strong>Fairness</strong>: We can explain why we need the personal data we collect.</p> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">3</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p><strong>Purpose limitation and data minimisation</strong>: We only use personal data that we really need in relation to the purposes for which data was collected. If the result can be achieved with less personal data, then we make sure we use the minimum data required.</p> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">4</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p><strong>Transparency</strong>: We inform people about the way we use their personal data.</p> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">5</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p><strong>Rights</strong>: We facilitate the exercise of people’s <strong>rights</strong>: access to their personal data, rectification, right to restriction of processing, right to data portability and erasure of their personal data and the right to object to the use of their personal data.</p> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-none padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <h2 class="cb-text-list__heading font-spezia-serif-regular"> </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">6</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p><strong>Storage limitation</strong>: We retain personal data for a limited period.</p> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">7</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p><strong>Security</strong>: We ensure the security of personal data, i.e. its <strong>availability, integrity and confidentiality</strong>.</p> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">8</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p><strong>Third Party</strong>: If a <strong>third party</strong> uses personal data, we make sure it has the capacity to protect that personal data.</p> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">9</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p><strong>Transfers</strong>: If personal data is transferred outside Europe, we ensure this <strong>transfer</strong> is covered by specific legal tools.</p> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">10</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p><strong>Breach</strong>: If personal data is compromised (lost, stolen, damaged, unavailable…), we notify such breaches to the respective country’s responsible authority in case of risk to the rights and freedoms of natural persons and to the person concerned, if the <strong>breach</strong> is likely to cause a high-risk in respect of the rights and freedoms of this person.</p> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">04</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> What personal data is collected? </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <p><span class="font-spezia-serif-regular size-16">Depending on how we interact with you, we may collect information about you and/or the persons accompanying you, including the following:</span></p> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <ul><li>Contact details (for example, last name, first name, telephone number, email).</li><li>Personal information (for example, date of birth, nationality).</li><li>Information relating to your children (for example, first name, date of birth, age).</li><li>Your credit card number (for transaction and reservation purposes).</li><li>Information contained on a form of identification (such as ID card, passport or driver licence).</li><li>Your arrival and departure dates.</li><li>Your preferences and interests (for example, smoking or non-smoking room, preferred floor, type of bedding, type of newspapers/magazines, sports, cultural interests, food and beverages preferences, etc.).</li><li>Your questions/comments, during or following a stay in one of our Ennismore Group branded Establishments.</li><li>Technical and location data you generate as a result of using our websites and applications.</li><li>The information collected in relation to persons under 16 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult. We would be grateful if you could ensure that your children do not send us any personal data without your consent (particularly via the Internet). If such data is sent, you can contact the Ennismore Group to arrange for this information to be deleted.</li><li>In order to meet your requirements or provide you with a specific service (such as dietary requirements), we may have to collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of health or sexual orientation. In this case, we will only process this data if you provide your explicit prior consent or where it is necessary to protect your wellbeing.</li></ul> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">05</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> When is your personal data collected? </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <p><span class="font-spezia-serif-regular size-16">In general, we collect personal data directly from you and provision is voluntary, unless we inform you that provision is mandatory, e.g. because it is required to book your hotel room. </span></p><p>In these instances, if you do not provide the information we may not able to comply with your request, e.g. the booking request.</p><p>Personal data may be collected on a variety of occasions, including:</p><ul><li>Hotel activities:<ul><li>Booking a room.</li><li>Checking-in and paying.</li><li>Hotel stays and services provided during a stay.</li><li>Requests, complaints and/or disputes.</li></ul></li><li>Attending events or partaking in other services at an Establishment (eg spa or fitness services).</li><li>Eating/drinking at an Establishment (including) bar or restaurant.</li><li><span class="size-16">Participation in marketing programs or events:</span><ul><li>Signing up for Loyalty Programs.</li><li>Participation in customer surveys (for example, the Guest Satisfaction Survey).</li><li>Online games or competitions.</li><li>Subscription to newsletters, in order to receive offers and promotions via email.</li></ul></li><li>Transmission of information from third parties – tour operators, travel agencies (online or not), GDS reservation systems and others (for example transmission of information from third parties required for processing your booking request, e.g. tour operators).</li><li>Hotel activities:<ul><li>Connection to Ennismore Group websites (IP address, cookies in accordance with the <a href="https://ennismore.com/cookie-policy/">Ennismore Cookies Policy</a>.</li><li>Online forms (online reservation, questionnaires, Ennismore Group pages on social networks, social networks login devices such as Facebook login, conversations with chatbot, etc.).</li></ul></li></ul> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">06</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> What purposes is your data collected for and how long do we retain it? </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <p>The table at Annexure A sets out why we process your data, the lawful basis for the processing and the associated retention period.</p> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">07</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Access and disclosure of your personal data </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <ul><li>Ennismore Group operates in many countries and we endeavour to provide you with the same services throughout the world. Thus, we may share your personal data with internal and external recipients as is further specified in this clause.</li><li>In particular, the data related to your stays, preferences, satisfaction and, as applicable, your membership of any Loyalty Program may be shared between the Establishments.</li><li>Your data is used to improve the quality of service and your experience in each of these Establishments. In this context, your data is processed jointly by Ennismore Group and these Establishments. In order to pursue this legitimate interest, whilst safeguarding your rights and liberties, a specific joint controllership agreement describes the obligations and responsibilities of Ennismore Group and these Establishments.</li><li>You may, at any time, object to the sharing of this data between the Establishments and Ennismore Group by writing to data@ennismore.com. You can also request a summary of the key points of the joint controllership agreement.</li><li>We share your data with a number of <strong>authorised people and departments</strong> in the Ennismore Group in order to offer you the best experience in our Establishments. The following teams may have access to your data:<ul><li>Establishment staff;</li><li>reservation staff using Ennismore Group reservation tools;</li><li>IT departments;</li><li>marketing services;</li><li>medical services if applicable;</li><li>legal services if applicable; and</li><li>generally, any appropriate person within Ennismore Group entities for certain specific categories of personal data.</li></ul></li><li>We may also share your data with <strong>Accor S.A.</strong> (and its subsidiaries) to meet our obligations to customers, to manage reservations and hotel stays, for the management of Accor S.A.’s loyalty program and/or analytics purposes. In this Ennismore Group and Accor S.A. will both act as data controllers for their own, separate purposes.</li><li>We may share your data with <strong>service providers and partners.</strong> Your personal data may be sent to a third party for the purposes of supplying you with services and improving your stay, for example:<ul><li>external service providers: IT sub-contractors, international call centres, banks, credit card issuers, external lawyers, dispatchers, printers;</li><li>commercial partners: Ennismore Group may, unless you specify otherwise to the Ennismore Group, enhance your profile by sharing certain personal information with its preferred commercial partners. In this case, a trusted third party may cross-check, analyse and combine your data. This data processing will allow Ennismore Group and its privileged contractual partners to determine your interests and customer profile to allow us, subject to applicable laws, to send you personalized offers; and</li><li>social networking sites: Sometimes you may be identified on the Ennismore Group website without the need to fill out a registration form, as Ennismore Group may have put in place a social network login system. In the event that this system is operational, if you log in using the social network login system, you explicitly authorize Ennismore Group to access and store the public data on your social network account (e.g. Facebook, LinkedIn, Google, Instagram…), as well as other data stated during use of such social network login system. Ennismore Group may also communicate your email address to social networks in order to identify whether you are already a user of the concerned social network and in order to post personalized, relevant adverts on your social network account if appropriate.</li></ul></li><li>In the EEA appropriate measures include the use of the EU Commission’s Standard Contractual Clauses acc. to Art. 46(2)(c) GDPR, unless the country is subject to an EU Commission adequacy decision.</li><li>We may share your data with <strong>local authorities.</strong> We may be obliged to send your information to local authorities if this is required by law or as part of an inquiry. We will ensure that any such transfer is carried out in accordance with local regulations.</li></ul> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">08</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Protection of your personal data during international transfers </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <ul><li>For the purposes set out in clause 7 of this Policy, we may transfer your personal data to internal or external recipients who may be in countries or regions offering different levels of personal data protection.</li><li>Consequently, in addition to implementation of this Policy, Ennismore Group employs appropriate measures to ensure secure transfer of your personal data to an Ennismore Group entity or to an external recipient located in a country or region offering a different level of privacy from that in the country or region where the personal data was collected.</li><li>Your data may be sent, in particular as part of the reservation process, to Ennismore Establishments located outside of the United Kingdom or European Union, in particular in the following countries/regions: Saudi Arabia, Argentina, Australia, Bahrain, Brazil, Cambodia, Canada, Chile, China (including Taiwan Region, Hong Kong Special Administrative Region and Macau Special Administrative Region), Colombia, South Korea, Cuba, Egypt, United Arab Emirates, Ecuador, United States of America, Fiji, Indonesia, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Malaysia, Morocco, Mauritius, Mexico, New Zealand, Oman, Uzbekistan, Panama, Paraguay, Peru, Philippines, Qatar, Democratic Republic of Congo, Dominican Republic, Russia, Singapore, Switzerland, Thailand, Turkey, Ukraine, Uruguay, Vietnam and Yemen.<br/>When we do this, we ensure it receives additional protection as required by law.</li><li>If you need more information on the appropriate measures applied in the individual case or want to obtain a copy/link to the mechanism used you can contact us at <a href="mailto:data@ennismore.com">data@ennismore.com</a>.</li></ul> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">09</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Data Security </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <ul><li>Ennismore Group takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, alteration or loss misuse and unauthorized access, modification or disclosure.</li><li>To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.) to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services.</li><li>In relation to the submission of credit card data when making a reservation, SSL (Secure Socket Layer) encryption technology is used to guarantee a secure transaction. Organizational measures ensure the security of the processing.</li></ul> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">10</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Cookies </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <ul><li>Ennismore Group uses cookies and other tracking technologies on its websites.</li><li>To find out more about how Ennismore Group uses these trackers and how to configure them, please see our <a href="https://ennismore.com/cookie-policy/">cookies policy</a>.</li></ul> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">11</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Your rights </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <ul><li>You have the right to obtain information about and access your personal data collected by Ennismore Group, subject to applicable legal provisions.</li><li>You have the right to have your personal data rectified, erased or have the processing of it restricted.</li><li>You have the right to data portability and to issue instructions on how your data is to be treated after your death.</li><li>You can also object to the processing of your personal data, in particular to the sharing of the data related to your stays, preferences and satisfaction between the Establishments.</li><li>In the event that you wish to exercise any of your above rights, please contact Ennismore Group by writing to <a href="mailto:data@ennismore.com">data@ennismore.com</a>. All requests will receive a response as swiftly as possible.</li><li>For the purposes of confidentiality and personal data protection, we will need to check your identity in order to respond to your request. In case of reasonable doubts concerning your identity you may be asked to include a copy of an official piece of identification, such as an ID card or passport, along with your request. A black and white copy of the relevant page of your identity document is sufficient.</li><li>You may also exercise your rights in respect of your personal data that is stored and processed by an Establishment as a data controller. To do this, you must contact the Establishment directly.</li><li>If you need any assistance, please contact Ennismore Group by writing to <a href="mailto:data@ennismore.com">data@ennismore.com</a>.</li><li>You can contact the Ennismore Group data protection officer by writing to <a href="mailto:data@ennismore.com">data@ennismore.com</a>.</li><li>If you are in Australia or New Zealand and have a complaint about how we collect, hold, use or disclose your personal data, you can also contact <a href="mailto:privacy.au@accor.com">privacy.au@accor.com</a>.</li><li>You also have the right to lodge a complaint with a data protection authority.</li></ul> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">12</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Updates </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <ul><li>We may modify this Policy from time to time.</li><li>Consequently, we recommend that you consult it regularly, particularly when making a reservation at one of our Establishments.</li></ul> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">13</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Questions and contacts </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <p>For any questions concerning The Ennismore Group’s personal data protection policy, please write to <a href="mailto:data@ennismore.com">data@ennismore.com</a>.</p> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">14</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Notices related to local laws and regulations </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <ul><li>The Ennismore Group complies with both the UK and European General Data Protection Regulations when providing our services in the UK and EU markets.</li><li>There are other laws and regulations which, depending on your specific situation, may also govern the use of your personal data. You will find below additional information that may apply to you.</li></ul> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">14.1</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> U.S. State Privacy Rights </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <ul><li>Depending on the U.S. state in which you reside, you may have certain privacy rights regarding your personal data.</li><li>If you are a California resident, please see our “Privacy Notice for California Residents” Section below.</li><li>For other U.S. state residents, your privacy rights may include (if applicable):<ul><li>the right to confirm whether or not we are processing your personal data and to access such personal data;</li><li>the right to obtain a copy of your personal data that we collected from and/or about you in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another controller without hindrance, where the processing is carried out by automated means;</li><li>the right to delete personal data that we collected from and/or about you, subject to certain exceptions;</li><li>the right to correct inaccurate personal data that we maintain about you, subject to certain exceptions;</li><li>the right, if applicable, to opt out of the processing of your personal data for purposes of (1) targeted advertising; (2) the “sale” of your personal data (as that term is defined by applicable law); and (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;</li><li>if we are required by applicable law to obtain your consent to process sensitive personal data, the right to withdraw your consent; and</li><li>the right not to receive discriminatory treatment by us for the exercise of your privacy rights.</li></ul></li><li>Depending on how the applicable privacy law defines a “sale,” we may sell personal data to third parties. For instance, if you are a resident of Colorado or Connecticut, our use of cookies and tracking technologies constitutes a sale of personal data to third-party advertisers.</li><li>We also use cookies and other tracking technologies to display advertisements about our products to you on non-affiliated websites, applications, and online services. This is “targeted advertising” under applicable privacy laws. We do not use personal data for profiling in furtherance of decisions that produce legal or similarly significant effects concerning individuals.</li><li>We may share any of the categories of personal data listed in section 4 with third parties.</li><li>To exercise your rights, please submit a request to <a href="mailto:data@ennismore.com">data@ennismore.com</a>. If legally required, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the individual on whose behalf you are making such request. To do so, we will ask you to verify data points based on information we have in our records. To opt out of targeted advertising, you may alter your cookie preferences here.</li><li>If you are submitting a request on behalf of another individual, please use the same contact methods described above.</li><li>If we refuse to take action regarding your request, you may appeal our decision by emailing us at <a href="mailto:data@ennismore.com">data@ennismore.com</a>.</li></ul> </div> </div> </div> </div> </section> <section id="california-residents" class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">14.2</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Private notice For California residents </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <ul><li>This “Privacy Notice for California Residents” is part of the Ennismore Group Privacy Policy and should therefore be read in conjunction with it.</li><li>The California Consumer Privacy Act 2018 (as amended by the California Privacy Rights Act of 2020) (“CCPA”) requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, sale, sharing, and retention of personal information and of the rights of California residents regarding their personal information.</li><li>The CCPA defines “Personal Information” as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. In the context of this “Privacy Notice for California Residents” section, the term “Personal Information” will refer to this information.</li><li>Ennismore Group may collect the categories of Personal Information as described in section 4 of the Ennismore Group Privacy Policy.</li><li>We collect personal data from California residents, internet service providers, booking agents, employers, and data analytics providers.</li><li>If you would like more details about when your Personal Information is collected, what purposes it is collected for and how long we retain it, please see the Ennismore Group Privacy Policy – including section 5s 6 and Annexure A of the Ennismore Group Privacy Policy.</li><li>In addition to the purposes set forth in the Ennismore Group Privacy Policy, we currently collect and have collected and may have “sold” (see section “DO NOT SELL OR SHARE” below) Personal Information for the following business or commercial purposes:<ul><li>auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;</li><li>helping to ensure security and integrity to the extent the use of the consumer’s Personal Information is reasonably necessary and proportionate for these purposes;</li><li>debugging to identify and repair errors that impair existing intended functionality;</li><li>performing services, including maintaining or servicing accounts, providing customer service, processing reservations, verifying customer information, processing payments, or providing analytic services;</li><li>undertaking activities to verify or maintain the quality or safety of our services, and to improve, upgrade, or enhance same; and</li><li>commercial purposes, such as by inducing another person to buy, join, subscribe to, provide, or exchange property or information, or enabling or effecting, directly or indirectly, a commercial transaction.</li></ul></li><li>We may disclose your Personal Information with internal and external recipients subject to the conditions set forth in section 7 and for the business and commercial purposes discussed above. The categories of third parties to whom your Personal Information may be disclosed or “sold” (see section “DO NOT SELL OR SHARE” below) on a need-to-know basis are:<ul><li>appropriate persons within hotels and Ennismore Group entities;</li><li>commercial partners; and</li><li>local authorities (if and as legally required).</li></ul></li><li>We do not knowingly “sell” the Personal Information of minors under 16 years of age. For more information on data collected in relation to persons under 16 years of age and to arrange for this information to be deleted, see section 4 of the Ennismore Group Privacy Policy.</li><li>We do not collect or process sensitive Personal Information (as defined under California law) for the purpose of inferring characteristics about individuals and, consequently, do not use it for purposes other than allowed by the CCPA and its regulations.</li><li>We retain your Personal Information for as long as necessary to fulfil the purposes for which we collect it, such as to provide you with the service requested, and for the purpose of satisfying any legal, accounting, contractual, or reporting requirements that apply to us. Please see Annexure A for further information.</li><li><strong><em>Your California Privacy Rights</em></strong><strong><em><br/></em></strong>As a California resident, you have the following rights with respect to your Personal Information:</p><ul><li>the right to know what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which we collected Personal Information, the business or commercial purpose for collecting, selling or sharing Personal Information (if applicable), the categories of third parties to whom we disclose Personal Information (if applicable), and the specific pieces of Personal Information we collected about you;</li><li>the right to delete Personal Information that we collected from you, subject to certain exceptions;</li><li>the right to correct inaccurate Personal Information that we maintain about you;</li><li>if we sell or share Personal Information, the right to opt out of the sale or sharing;</li><li>if we use or disclose sensitive Personal Information for purposes other than those allowed by the CCPA and its regulations, the right to limit our use or disclosure; and</li><li>the right not to receive discriminatory treatment by us for the exercise of privacy rights the CCPA confers.</li></ul></li><li><strong><em>How to Submit a Request to Know, Delete, and/or Correct</em></strong><ul><li>You may submit a request to know, delete, and/or correct by writing to <a href="mailto:data@ennismore.com">data@ennismore.com</a>.</li><li>When you submit your request, we will need to verify your identity pursuant to regulations adopted by the Attorney General. As part of our verification method, we will seek to verify the information in your request with the Personal Information we maintain about you. We will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized disclosure, deletion, or correction, as applicable. In addition, you may be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.</li><li>We will respond to your request within 45 days, unless additional time is needed, in which case we will let you know.</li></ul></li><li><strong><em>Authorised Agents</em></strong><ul><li>The CCPA allows California residents to designate an authorised agent to exercise their rights. If you submit a request via an authorised agent acting on your behalf, we will require this authorised agent to provide proof that you gave the agent permission to submit the request. Authorised agents may submit requests using the same methods provided above.</li></ul></li><li><strong><em>“Do Not Sell or Share My Personal Information”: Right to Opt-Out of the Sale or Share of Personal Information</em></strong><ul><li>Under the CCPA, the disclosure of Personal Information to a third party for monetary or other consideration of value can be considered as a “sale”, the term “sale” being broadly defined.</li><li>The CCPA defines a “sale” as selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California resident’s Personal Information to another business or a third party for monetary or other valuable consideration.</li><li>The CCPA gives California residents the right to opt out of the “sale” of their Personal Information.</li><li>In addition, the CCPA gives California residents the right to opt out of the “sharing” of third Personal Information, which is the transfer of Personal Information to a third party for cross-contextual behavioural advertising.</li><li>We offer Californian residents the opportunity to exercise these rights, should one of our business practices be considered a “sale” or “share” within the meaning of the CCPA.</li><li>You may submit a request to opt-out of the sale or share of your Personal Information by writing to <a href="mailto:data@ennismore.com">data@ennismore.com</a>. If you are using a browser setting or plugin that sends an opt-out preference signal to each website you visit, we will also treat that as a valid request to opt out (see section “Opt-Out Preference Signals” below for more information). To opt-out of our use of third-party advertising cookies, see our <a href="https://ennismore.com/cookie-policy/">cookies policy</a>.</li></ul></li><li><strong><em>Cookies</em></strong><ul><li>On the Ennismore Group websites, Ennismore Group and its partners store or retrieve information on your device in order to: operate the websites and provide you with the services you request (these cannot be rejected), enhance and customize website functionalities, measure website audience and performance, profile your interests to provide you with relevant advertising and allow you to interact with social networks.</li><li>You can modify your choices at any time by clicking on the “Cookies” link at the bottom of the respective website.</li></ul></li><li><strong><em>Financial Incentives </em></strong><ul><li>We may offer you certain financial incentives that can result in a different price, rate, level, or quality of services.</li><li>Any financial incentive we offer will be reasonably related to the value of your Personal Information and your participation will be subject to any applicable terms.</li><li>For example, we may offer Loyalty Programs. Categories of Personal Information that we may collect when you enter into any Loyalty Program would include your name and email address. We would take into consideration, without limitation, the anticipated revenue generated from such information, the anticipated expenses which we might incur in the collection, storage, and use of such information, and the anticipated expenses which we might incur related to the offer, provision, and imposition of any financial incentive or price difference.</li><li>Based on this analysis, the value of your Personal Information that allows us to make these offers and financial incentives is the value of the offer itself.</li><li>Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.</li></ul></li><li><strong><em>Opt-Out Preference Signals</em></strong><ul><li>To download and use a browser supporting the GPC browser signal, click here: <a href="https://globalprivacycontrol.org/orgs">https://globalprivacycontrol.org/orgs</a>. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.</li><li>Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked.</li><li>Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, our websites do not currently interpret, respond to or alter their practices when they receive “Do Not Track” signals.</li></ul></li><li><strong><em>Shine the Light Law</em></strong><ul><li>If you are a California resident, California Civil Code § 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes (as those terms are defined in that statute).</li><li>This information is as follows: in accordance with European regulations, we will only disclose your personal information to third parties for the third parties’ direct marketing purposes with your express prior consent and a prior information on the third parties your information will be disclosed to.</li></ul></li></ul> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <pre class="cb-text-list__marker"> <span class="font-spezia-serif-regular">14.3</span> </pre> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Privacy notice for residents of China </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">14.3.1 </span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p>Introduction</p><ul><li>This Privacy Notice for China is part of this Policy and should be read in conjunction with it.</li><li>This notice is made pursuant to the Personal Information Protection Law of the People’s Republic of China (“<strong>PIPL</strong>“) and applies to our personal information processing activities:<ul><li>in the People’s Republic of China (which, for the purposes of this notice only, excludes the Hong Kong SAR, Macau SAR and Taiwan China) (“<strong>China</strong>“); and</li><li>outside China for the purposes of providing products and services to people in China.</li></ul></li><li>For the above personal information processing activities, if there is any inconsistency between this Privacy Notice for China and the Ennismore Group Privacy Policy, this Privacy Notice for China prevails.</li></ul> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">14.3.2</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p>Collection, Use and Retention of Personal Information</p><ul><li>The PIPL defines “Personal Information” as any kind of information related to an identified or identifiable natural person as electronically or otherwise recorded, excluding information that has been anonymized. Processing activities include the collection, storage, use, processing, transmission, provision, disclosure, and deletion of personal information.</li><li>To know more about how we collect, use and retain your personal information, please read the following sections of this Policy:<ul><li>04. WHAT PERSONAL DATA IS COLLECTED?</li><li>05. WHEN IS YOUR PERSONAL DATA COLLECTED?</li><li>06. WHAT PURPOSES IS YOUR DATA COLLECTED FOR AND HOW LONG DO WE RETAIN IT?</li></ul></li><li>The PIPL gives “Sensitive Personal Information” extra protection and defines it as information that, once leaked or illegally used, will easily lead to the infringement of human dignity or harm to the personal or property safety of a natural person. Ennismore Group will only process Sensitive Personal Information if there is a specified purpose, necessity and strict measures for its protection. Sensitive Personal Information we collect may include information such as transaction information, ID card or passport related information, location information and stay records.</li><li>The Personal Information of minors under 14 is also Sensitive Personal Information in China, which we normally only collect from parents or guardians and is limited to their name, nationality and date of birth. We would be grateful if you could ensure that your children do not send us any personal information without your consent (particularly via the Internet). If such information is sent, you can contact the Ennismore Group to arrange for this information to be deleted.</li></ul> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">14.3.3</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p>Justification of Processing for China</p><ul><li>We only process Personal Information if there is a “lawful basis”, including:<ul><li>your consent;</li><li>the processing is necessary for the conclusion or performance of a contract to which you are a contracting party;</li><li>the processing is necessary for performing a statutory responsibility or statutory obligation;</li><li>the processing is necessary for responding to a public health emergency, or protecting the life, health or property of a natural person in an emergency;</li><li>the personal information is processed within a reasonable manner to carry out any news reporting, supervision by public opinions or any other activity for public interest purposes;</li><li>the personal information has already been disclosed by the individual or otherwise legally disclosed and is processed within a reasonable scope and in accordance with the PIPL; or</li></ul></li><li>All our processing in China is conducted under one of the above lawful bases as described in clause 6 of this Policy except for the following activities which are conducted under the lawful bases described in the table below:</li></ul><p> </p><table><tbody><tr><td><span class="font-spezia-serif-regular size-16"><strong>Purpose/Activity</strong></span></td><td><span class="font-spezia-serif-regular size-16"><strong>Lawful basis for processing</strong></span></td></tr><tr><td><span class="font-spezia-serif-regular size-16">Use a trusted third party to cross-check, analyze and combine your collected data at the time of booking or at the time of your stay, in order to determine your interests and develop your customer profile and to allow us to send you personalized offers.</span></td><td><span class="font-spezia-serif-regular size-16">Consent</span></td></tr><tr><td><ul><li><span class="font-spezia-serif-regular size-16">Securing and enhancing your use of Ennismore Group websites, applications and services by:<br/>Improving navigation;</span></li><li><span class="font-spezia-serif-regular size-16">Maintenance and support; and</span></li><li><span class="font-spezia-serif-regular size-16">Implementing security and fraud prevention.<br/></span></li></ul></td><td><span class="font-spezia-serif-regular size-16">The conclusion or performance of a contract to which you are a contracting party.</span></td></tr><tr><td><span class="font-spezia-serif-regular size-16">Internal management of lists of customers having behaved inappropriately during their stay at the Establishment (aggressive and anti-social behaviour, non-compliance with safety regulations, theft, damage and vandalism or payment incidents).</span></td><td><span class="font-spezia-serif-regular size-16">The conclusion or performance of a contract to which you are a contracting party.</span></td></tr><tr><td><ul><li><span class="font-spezia-serif-regular size-16">Securing payments by determining the associated level of fraud risk. As part of this analysis, Ennismore and Establishments may use the Ennismore Group risk prevention service provider to refine their analysis.</span></li><li><span class="font-spezia-serif-regular size-16">Depending on the results of the investigations carried out, Ennismore Group may take security measures, in particular Ennismore Group may request the use of a different booking channel or for the use of an alternative payment method. These measures will have the effect of suspending the execution of the booking or, if the result of the analysis does not guarantee the safety of the order, of cancelling it.</span></li><li><span class="font-spezia-serif-regular size-16">Fraudulent use of a means of payment leading to payment default may result in the entry of data in the Ennismore Group incident file, which may lead Ennismore Group to block future payments or carry out additional checks.</span></li></ul></td><td><span class="font-spezia-serif-regular size-16">The conclusion or performance of a contract to which you are a contracting party.</span></td></tr><tr><td><span class="font-spezia-serif-regular size-16">Securing properties and persons and preventing non-payments.</span></p><p><span class="font-spezia-serif-regular size-16">For these reasons, some Establishments have a feature that allow them to include in the category of “ineffective” customers, any customer whose behaviour has been inappropriate in the following ways: aggression and rudeness, non-compliance with the Establishment contract, failure to observe safety rules, theft, damage and vandalism, or payment issues. The status of “ineffective” may cause the Establishment where this listing originated to refuse a customer’s reservation when he/she returns to the same Establishment.</span></td><td><span class="font-spezia-serif-regular size-16">The conclusion or performance of a contract to which you are a contracting party.</span></td></tr><tr><td><span class="font-spezia-serif-regular size-16">Using services to search for persons staying in Ennismore Group Establishments in the event of serious events affecting the Establishment in question (natural disasters, terrorist attacks, etc.).</span></td><td><span class="font-spezia-serif-regular size-16">Responding to a public health emergency, or for protecting the life, health or property safety of a natural person in the case of an emergency.</span></td></tr></tbody></table> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular"> 14.3.4</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p>Conditions of Third-Party Access to Your Personal Information</p><ul><li><em>Entrusted Personal Information Processing</em><br/>In order to provide certain services to you, we may need to entrust a service provider to process some of your personal information. We will enter into strict confidentiality agreements and personal information protection clauses with such entrusted parties, requiring them to process and protect your personal information in accordance with our requirements, this Privacy Notice and any other relevant confidentiality and security requirements.</li><li><em>Providing Personal Information to Third-Party Service Providers</em><br/>In order to give you a better service experience, we provide you with access to a variety of products or services provided by third party service providers. When you use these services, we may, with your explicit authorization or consent, provide or share your personal information for the purposes described of this Policy among members of the Ennismore Group or third party service providers, including:</p><ul><li>any entity in the Ennismore Group;</li><li>franchised and managed Establishments;</li><li>master franchisees;</li><li>spa, restaurant, health club, concierge and other outlets at properties to provide you with services;</li><li>partners of our Loyalty Programs;</li><li>travel agencies and distributions systems operators;</li><li>payment services providers;</li><li>travel insurance partners; and</li><li>advertising network and analytics providers for Ennismore Group websites and mobile applications.</li></ul></li><li><em>Third-Party SDKs We Use</em><ul><li>Our website may have integrated third-party software development kits (SDKs) to ensure their stable operation and to provide relevant services to you.</li><li>If you want to know more information about the third-party SDKs we use, please see the following SDK list:</li></ul></li></ul><p> </p><table><tbody><tr><td><span class="font-spezia-serif-regular size-16"><strong>Name of the SDK</strong></span></td><td><span class="font-spezia-serif-regular size-16"><strong>SDK service provider</strong></span></td><td><span class="font-spezia-serif-regular size-16"><strong>Purposes of processing personal information</strong></span></td><td><span class="font-spezia-serif-regular size-16"><strong>Personal information collected via SDK</strong></span></td><td><span class="font-spezia-serif-regular size-16"><strong>SDK service provider’s privacy policy</strong></span></td></tr><tr><td><span class="font-spezia-serif-regular size-16">GoogleAnalytics</span></td><td><span class="font-spezia-serif-regular size-16">Google, Inc.</span></td><td><span class="font-spezia-serif-regular size-16">User tracking and engagement.</span></td><td><span class="font-spezia-serif-regular size-16">No personal information, only anonymous data</span></td><td><a href="https://developers.google.com/analytics/devguides/collection/protocol/policy"><span class="font-spezia-serif-regular size-16">https://developers.google.com/analytics/devguides/collection/protocol/policy</span></a></td></tr><tr><td><span class="font-spezia-serif-regular size-16">GoogleTagManager</span></td><td><span class="font-spezia-serif-regular size-16">Google, Inc.</span></td><td><span class="font-spezia-serif-regular size-16">Managing tracking plan in the app</span></td><td><span class="font-spezia-serif-regular size-16">No personal information, only anonymous data</span></td><td><a href="https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/#:~:text=If%20You%20have%203rd%20Party,responsible%20for%203rd%20Party%20Tags.&text=to%20upload%20any%20data%20to,such%20information%20by%20Google%2C%20or"><span class="font-spezia-serif-regular size-16">https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/#:~:text=If%20You%20have%203rd%20Party,responsible%20for%203rd%20Party%20Tags.&text=to%20upload%20any%20data%20to,such%20information%20by%20Google%2C%20or</span></a></td></tr><tr><td><span class="font-spezia-serif-regular size-16">One Trust</span></td><td><span class="font-spezia-serif-regular size-16">One Trust, LLC.</span></td><td><span class="font-spezia-serif-regular size-16">User consent management platform.</span></td><td><span class="font-spezia-serif-regular size-16">Cookie consent for one device / no user data</span></td><td><a href="https://www.onetrust.com/privacy-notice/"><span class="font-spezia-serif-regular size-16">https://www.onetrust.com/privacy-notice/</span></a></td></tr></tbody></table> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">14.3.5 </span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p>Protection of Your Personal Data During International Transfers</p><ul><li>We use central systems hosted in France and the United Kingdom to process your booking, stays and membership information.</li><li>Your data may be sent, in particular as part of the reservation process, to any Ennismore Group Establishments located in the following countries or regions: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein, Norway, South Africa, Algeria, Andorra, Angola, Saudi Arabia, Argentina, Australia, Bahrain, Benin, Brazil, Cambodia, Cameroon, Canada, Chile, Colombia, South Korea, Ivory Coast, Cuba, Egypt, United Arab Emirates, Ecuador, United States of America, Fiji, Ghana, Guatemala, Equatorial Guinea, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macao SAR, Madagascar, Malaysia, Morocco, Mauritius, Mexico, Monaco, Myanmar, Nigeria, New Zealand, Oman, Uzbekistan, Panama, Paraguay, Peru, Philippines, Qatar, Democratic Republic of Congo, Dominican Republic, Russia, Senegal, Singapore, Switzerland, Chad, Thailand, Togo, Tunisia, Turkmenistan, Turkey, Ukraine, United Kingdom Uruguay, Vietnam, Yemen, Taiwan China.</li><li>We will work with these personal information recipients located outside China through agreements and other means that require them to take necessary personal information security measures and clarify their personal information protection responsibilities to ensure that your personal information receives adequate and uniform protection in China and countries or regions outside China.</li></ul> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">14.3.6</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p>Data Security</p><p>We take appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal information against unlawful or accidental destruction, alteration, loss, misuse, access, modification or disclosure. For more information, please read clause 9 of this Policy.</p> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-lg padding-bottom-lg border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <h2 class="cb-text-list__heading font-spezia-serif-regular"> </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">14.3.7 </span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p>Your Rights</p><ul><li>In addition to your rights under clause 11 of this Policy, unless otherwise provided by law or administrative regulations of China, you also have the following rights:<ul><li>the right to be informed about and the right to decide on the processing of your personal information, as well as the right to restrict or deny us from processing of your personal information;</li><li>the right to access or make copies of your personal information from us;</li><li>the right to have your personal information transferred to another entity that you designate, provided that the conditions prescribed by the national cybersecurity authority are met;</li><li>the right to ask us to correct or complete your personal information;</li><li>the right to withdraw your consent if our processing activities are based on your consent;</li><li>the right to ask us to explain the rules of processing your personal information; and</li><li>the right to ask us to explain decisions we make through automated decision-making, if the decision has a material impact on your rights and interests, as well as the right to refuse the making of decisions by us solely by means of automated decision-making.</li></ul></li><li>As introduced in clause 11 of this Policy you may contact <a href="mailto:data@ennismore.com">data@ennismore.com</a> or the Establishment directly in the event that you wish to exercise any of your rights.</li><li>In addition, if you use our App you can also correct, complete or delete some of your personal information by clicking on the “Account” button, then clicking on “Advanced settings” and then on “Request the deletion of your account”.</li></ul> </div> </div> <div class="cb-text-list__item c-wywiwyg"> <pre class="cb-text-list__item-marker"> <span class="font-spezia-serif-regular">14.3.8</span> </pre> <div class="cb-text-list__item-text c-wysiwyg"> <p>Questions and Contacts</p><ul><li>In the event that you have any questions about your personal information or wish to exercise any of your rights, please contact the Ennismore Group directly by sending an email to <a href="mailto:data@ennismore.com">data@ennismore.com</a>.</li><li>Alternatively, if you wish to contact our team in China, please contact:<br/>Email: <a href="mailto:China.DataPrivacy.Team@accor.com">China.DataPrivacy.Team@accor.com</a><br/>Address: AAPC (Shanghai) Co., Ltd,<br/>12F, Tower C, The PLACE, No.150 Zun Yi Road, Shanghai 200051, P R. China</li></ul> </div> </div> </div> </div> </section> <section class="cb-text-list cb-text-list--type-one padding-top-xs padding-bottom-xs border-top-hide border-bottom-hide border-internal-hide content-colour--dark" style="background: transparent; color: #2d2d2d;"> <div class="cb-text-list__container"> <div class="cb-text-list__inner-container"> <h2 class="cb-text-list__heading font-spezia-serif-regular"> Annexure A </h2> </div> <div class="cb-text-list__items-block"> <div class="cb-text-list__item c-wywiwyg"> <div class="cb-text-list__item-text c-wysiwyg"> <p>What purposes is your data collected for and how long do we retain it?</p><p>The table set out in why we process your data, the lawful basis for the processing and the associated retention period.</p><p> </p><p>red</p><table><tbody><tr><td><span class="font-spezia-serif-regular size-16"><strong>Purpose/Activity</strong></span></td><td><span class="font-spezia-serif-regular size-16"><strong>Lawful basis for processing including basis of legitimate interest</strong></span></td><td><span class="font-spezia-serif-regular size-16"><strong>Retention period</strong></span></td></tr><tr><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Meeting our obligations to our customers.</span></p><p>Managing the reservation of rooms and accommodation requests, in particular the creation and storage of legal documents in compliance with accounting standards.</td><td style="vertical-align: top"><ul><li><span class="font-spezia-serif-regular size-16">Performance of a contract with you.<br/>Necessary to comply with a legal obligation.</span></li><li><span class="font-spezia-serif-regular size-16">Necessary for our legitimate interest in running our business and providing you with requested products and services.<br/></span></li></ul></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">10 years from the booking in accordance with legal obligations.</span></td></tr><tr><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Managing your stay at the Establishment:</span></p><ul><li><span class="font-spezia-serif-regular size-16">Managing access to rooms.</span></li><li><span class="font-spezia-serif-regular size-16">Monitoring your use of services (telephone, bar, pay TV etc.).<br/></span></li></ul></td><td style="vertical-align: top"><ul><li><span class="font-spezia-serif-regular size-16">Performance of a contract with you.</span></li><li><span class="font-spezia-serif-regular size-16">Necessary for our legitimate interest in running our business and providing you with requested products and services.<br/></span></li></ul></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">For the duration of your stay.</span></td></tr><tr><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Managing our relationship with customers before, during and after your stay:</span></p><ul><li><span class="font-spezia-serif-regular size-16">Managing any Loyalty Programs.</span></li><li><span class="font-spezia-serif-regular size-16">Inputting details into the customer database.</span></li><li><span class="font-spezia-serif-regular size-16">Segmentation analysis based on reservation history and customer travel preferences with a view to sending targeted communications, subject to the requirements of applicable law.</span></li><li><span class="font-spezia-serif-regular size-16">Predicting and anticipating future customer behaviours.</span></li><li><span class="font-spezia-serif-regular size-16">Developing statistics, commercial scores and carrying out reporting of the same.</span></li><li><span class="font-spezia-serif-regular size-16">Providing context data for our marketing tools. This happens when a customer visits an Ennismore Group website or makes a reservation.</span></li><li><span class="font-spezia-serif-regular size-16">Understanding and managing the preferences of new or repeat customers.</span></li><li><span class="font-spezia-serif-regular size-16">Sending customers newsletters, promotions, tourist, hotel or service offers, offers from Ennismore or its commercial partners, or contacting you by telephone subject to the requirements of applicable law.<br/></span></li></ul></td><td style="vertical-align: top"><ul><li><span class="font-spezia-serif-regular size-16">Performance of our contract with you and for the management of your membership in any Loyalty Program.</span></li><li><span class="font-spezia-serif-regular size-16">Necessary for our legitimate interests in promoting our services, performing direct marketing activities (taking into account your commercial relationship with one of the Ennismore Group’s entities) and improving our services.<br/></span></li></ul></td><td style="vertical-align: top"><ul><li><span class="font-spezia-serif-regular size-16">3 years from the last date on which you have interacted with us in any way, if you are not a member of any Loyalty Program.</span></li><li><span class="font-spezia-serif-regular size-16">6 years from the last date on which you have interacted with us in any way, if you are a member of any Loyalty Program.<br/></span></li></ul></td></tr><tr><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Improving our service by:</span></p><ul><li><span class="font-spezia-serif-regular size-16">Personalising your check-in, improving the quality of service and customer experience.</span></li><li><span class="font-spezia-serif-regular size-16">Processing your personal data through our customer marketing program in order to carry out marketing operations, promote brands and gain a better understanding of your requirements and wishes.</span></li><li><span class="font-spezia-serif-regular size-16">Adapting our products and services to better meet your requirements</span></li><li><span class="font-spezia-serif-regular size-16">Customising the commercial offers and promotional messages we send you.</span></li><li><span class="font-spezia-serif-regular size-16">Informing you of special offers and any new services created by Ennismore Group or one of its subsidiaries or commercial partners.<br/></span></li></ul></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Performance of contract with you in relation to the management of your membership in any Loyalty Program.<br/>Necessary for our legitimate interests in promoting our services, performing direct marketing activities (taking into account your commercial relationship with Ennismore Group) and improving our services.<br/></span></td><td style="vertical-align: top"><ul><li><span class="font-spezia-serif-regular size-16">3 years from the last date on which you have interacted with us in any way, if you are not a member of any Loyalty Program.</span></li><li><span class="font-spezia-serif-regular size-16">6 years from the last date on which you have interacted with us in any way, if you are a member of any Loyalty Program.<br/></span></li></ul></td></tr><tr><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Use a trusted third party to cross-check, analyse and combine your collected data at the time of booking or at the time of your stay, in order to determine your interests and develop your customer profile and to allow us to send you personalized offers.</span></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Necessary for our legitimate interests in promoting our services, performing direct marketing activities (taking into account your commercial relationship with one of the Ennismore Group’s entities) and improving our services.</span></td><td style="vertical-align: top"><ul><li><span class="font-spezia-serif-regular size-16">3 years from the last date on which you have interacted with us in any way, if you are not a member of any Loyalty Program.</span></li><li><span class="font-spezia-serif-regular size-16">6 years from the last date on which you have interacted with us in any way, if you are a member of any Loyalty Program.<br/></span></li></ul></td></tr><tr><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Improving Ennismore Group services, in particular:</span></p><ul><li><span class="font-spezia-serif-regular size-16">Carrying out surveys and analyses of questionnaires and customer comments.</span></li><li><span class="font-spezia-serif-regular size-16">Managing claims/complaints.</span></li><li><span class="font-spezia-serif-regular size-16">Offering you the benefits of our Loyalty Program.<br/></span></li></ul></td><td style="vertical-align: top"><ul><li><span class="font-spezia-serif-regular size-16">Performance of contract with you (for the management of your membership in any Loyalty Program).</span></li><li><span class="font-spezia-serif-regular size-16">Necessary for our legitimate interests in promoting our services, performing direct marketing activities (taking into account your commercial relationship with one of the Ennismore Group’s entities)) and improving our services.<br/></span></li></ul></td><td style="vertical-align: top"><ul><li><span class="font-spezia-serif-regular size-16">3 years from the last date on which you have interacted with us in any way, if you are not a member of any Loyalty Program.</span></li><li><span class="font-spezia-serif-regular size-16">6 years from the last date on which you have interacted with us in any way, if you are a member of any Loyalty Program.</span></li><li><span class="font-spezia-serif-regular size-16">6 years from the date of closure of your file in case of a claim or a complaint. </span></li></ul></td></tr><tr><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Securing and enhancing your use of Ennismore Group websites, applications and services by:</span></p><ul><li><span class="font-spezia-serif-regular size-16">Improving navigation.</span></li><li><span class="font-spezia-serif-regular size-16">Maintenance and support.</span></li><li><span class="font-spezia-serif-regular size-16">Implementing security and fraud prevention.<br/></span></li></ul></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Necessary for our legitimate interests in running our business, provision of administration and IT services and network security to prevent fraud.</span></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">13 months from the collection of the information.</span></td></tr><tr><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Internal management of lists of customers having behaved inappropriately during their stay at the Establishment (aggressive and anti-social behaviour, non-compliance with safety regulations, theft, damage and vandalism or payment incidents).</span></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Necessary for our legitimate interests in running our business and to prevent fraud and the abuse of our property and staff.</span></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Up to 122 days from the recording of an event.</span></td></tr><tr><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Securing payments by determining the associated level of fraud risk. As part of this analysis, Ennismore and Establishments may use the Ennismore Group risk prevention service provider to refine their analysis.</span></p><p>Depending on the results of the investigations carried out, Ennismore Group may take security measures, in particular Ennismore Group may request the use of a different booking channel or for the use of an alternative payment method.</p><p>These measures will have the effect of suspending the execution of the booking or, if the result of the analysis does not guarantee the safety of the order, of cancelling it.</p><p>Fraudulent use of a means of payment leading to payment default may result in the entry of data in the Ennismore Group incident file, which may lead Ennismore Group to block future payments or carry out additional checks.</td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Necessary for our legitimate interests in running our business and to prevent fraud.</span></td><td style="vertical-align: top"><ul><li><span class="font-spezia-serif-regular size-16">90 days to our database to allow for analysis and controls and then 2 years in a separated database used for improving the system.</span></li><li><span class="font-spezia-serif-regular size-16">In case of recording in the incident file, 2 years from recording or until regularization of the situation if earlier.<br/></span></li></ul></td></tr><tr><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Securing properties and persons and preventing non-payments.</span></p><p>For these reasons, some Establishments have a feature that allow them to include in the category of “ineffective” customers, any customer whose behaviour has been inappropriate in the following ways: aggression and rudeness, non-compliance with the Establishment contract, failure to observe safety rules, theft, damage and vandalism, or payment issues.</p><p>The status of “ineffective” may cause the Establishment where this listing originated to refuse a customer’s reservation when he/she returns to the same Establishment.</td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Necessary for our legitimate interests in running our business, securing properties and persons and preventing non-payments.</span></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">122 days from registration.</span></td></tr><tr><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Using services to search for persons staying in Ennismore Group Establishments in the event of serious events affecting the Establishment in question (natural disasters, terrorist attacks, etc.).</span></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Protection of the vital interests of the guests.</span></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">For the duration of the event.</span></td></tr><tr><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Conforming to any applicable legislation (for example, storing of accounting documents), including:</span></p><ul><li><span class="font-spezia-serif-regular size-16">Managing requests to unsubscribe from newsletters, promotions, tourist offers and satisfaction surveys.</span></li><li><span class="font-spezia-serif-regular size-16">Managing data subject’s requests regarding their personal data.<br/></span></li></ul></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">Necessary to comply with a legal obligation.</span></td><td style="vertical-align: top"><span class="font-spezia-serif-regular size-16">As stipulated in the respective country’s legislation.</span></td></tr></tbody></table> </div> </div> </div> </div> </section> </main> </div> </div> </div><footer class="footer"> <div class="footer__container"> <div class="footer__links"> <div class="footer__logo"> <a href="https://ennismore.com/"> <img width="65" height="32" src="https://ennismore.com/wp-content/themes/ennismore/resources/dist/images/ennismore-logo-black.svg?id=381039ad3c10ba80b2b8" alt="Ennismore logo"> </a> </div> <span>© Ennismore 2025</span> </div> <div class="footer__links"> <a href="https://ennismore.com/contact/" >Contact</a> <a href="https://ennismore.com/positive-impact/" >Positive Impact</a> <a href="https://ennismore.com/terms-and-policies/" >Terms & Policies</a> <a href="https://ennismore.com/sitemap/" >Sitemap</a> <a href="#cookie-banner" onclick="Optanon.ToggleInfoDisplay()">Cookie Settings</a> </div> <div class="footer__links"> <a href="https://www.instagram.com/ennismore/" target="_blank">Instagram</a> <a href="https://www.linkedin.com/company/ennismore/" target="_blank">LinkedIn</a> </div> </div></footer><script> const nodeList = document.querySelectorAll(".c-wysiwyg br"); 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