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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.bbc.co.uk:80/help/","20030416014642","https://web.archive.org/","web","/_static/", "1050457602"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <title>BBC - BBCi help</title> <meta name="description" content="Help with all technical problems or questions to do with the BBCi websites, applications, audio/video, and more. 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sans-serif" size="1" class="bbcpageToplefttd">WEDNESDAY<br/>16th April 2003<br/><a class="bbcpageTopleftlink" style="text-decoration:underline;" href="/web/20030416014642/http://www.bbc.co.uk/cgi-bin/education/betsie/parser.pl">Text only</a> </font></td></tr></table></td><td width="100%" valign="top"><script language="Javascript">  </script> <table cellpadding="0" cellspacing="0" border="0" bgcolor="#cccccc"> <tr> <td width="20"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="20" height="60" alt=""/></td> <td> <img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="290" height="7" alt=""/><br/> <img src="/web/20030416014642im_/http://www.bbc.co.uk/help/images/help_title.gif" width="165" height="47" alt="Help - tips, advice, links, answers" border="0"/><br/> </td> <td valign="top"> <img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="170" height="24" alt=""/><br/> <br clear="all"/> </font> </td> <td width="10"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="10" height="1" alt=""/></td> </tr> </table></td></tr></table><table style="margin:0px;" cellspacing="0" cellpadding="0" border="0" align="left" width="110"><tr><td class="bbcpageCrumb" width="8"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="8" height="1" alt=""/></td><td class="bbcpageCrumb" width="100"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="100" height="1" alt=""/><br clear="all"/><font face="arial, helvetica,sans-serif" size="2"><a class="bbcpageCrumb" href="/web/20030416014642/http://www.bbc.co.uk/">BBC Homepage</a><br/></font></td><td width="2" class="bbcpageCrumb"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="2" height="1" alt=""/></td><td class="bbcpageGutter" valign="top" width="10" rowspan="4"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="10" height="1" vspace="0" hspace="0" alt="" align="left"/></td></tr><tr><td class="bbcpageLocal" colspan="3"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="1" height="7" alt=""/></td></tr><tr><td class="bbcpageLocal" width="8" valign="top" align="right"><font size="1">»</font></td><td class="bbcpageLocal" valign="top"><font face="arial, helvetica,sans-serif" size="2"><a href="/web/20030416014642/http://www.bbc.co.uk/help/"><b>Help</b></a><br> <a href="/web/20030416014642/http://www.bbc.co.uk/help/help_faq.shtml">FAQs</a><br> <a href="/web/20030416014642/http://www.bbc.co.uk/help/help_tech.shtml">Technical Help</a><br> <a href="/web/20030416014642/http://www.bbc.co.uk/help/help_av.shtml">Audio & Video</a><br> <a href="/web/20030416014642/http://www.bbc.co.uk/help/help_apps.shtml">Applications</a><br> <a href="/web/20030416014642/http://www.bbc.co.uk/help/your_homepage.shtml">Making us your homepage</a><br> </font></td><td class="bbcpageLocal" width="2"><img 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alt=""/></td></tr></table><table width="480" cellspacing="0" cellpadding="0" border="0" style="margin:0px;" style="float:left;"><tr><td><a name="startcontent" id="startcontent"></a>  <table width="480" cellpadding="0" cellspacing="0" border="0">  <tr><td colspan="5"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="1" height="8" alt=""/></td></tr>   <tr> <td colspan="5"> <img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="4" height="1" alt=""/> <font size="4" color="#666666"> <b>BBCi Help</b> </font> <br/><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="1" height="10" alt=""/><br/> </td> </tr>   <tr>  <td valign="top"> <table cellpadding="0" cellspacing="0" border="0"> <tr> <td width="10" bgcolor="#D1E3F2"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="10" height="1" alt=""/></td> <td width="270" bgcolor="#D1E3F2" valign="top"> <a name="index"></a> <img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="270" height="5" alt=""/><br/> <font size="2" color="#666666"> <font size="3"><b>How can we help?</b></font> <br/><br/> To make your experience of BBCi as enjoyable and useful as possible, we use the latest technologies across a wide range of media (audio, video, animation, interactive games and news tickers). For easy-to-follow advice about technical issues click on the relevant subject below. For other help subjects look in the left/right-hand columns. </font> <font size="2"> <ol style="margin:20;"> <li><a href="help_faq.shtml#whatis">What is BBCi?</a></li> <li><a href="help_faq.shtml#av">How do I get a game or audio/video clip to work?</a></li> <li><a href="help_faq.shtml#progs">Where can I comment on programmes or websites?</a></li> <li><a href="help_tech.shtml">Where can I report technical faults or pages that don't work?</a></li> <li><a href="help_faq.shtml#copy">How do I get a tape or transcript of a programme?</a></li> </ol> </font> </td> <td width="10" bgcolor="#D1E3F2"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="10" height="1" alt=""/></td> </tr> <tr><td colspan="3"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="1" height="5" alt=""/></td></tr> <tr> <td width="10" bgcolor="#D1E3F2"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="10" height="1" alt=""/></td> <td width="270" bgcolor="#D1E3F2" valign="top"> <a name="quick"></a> <img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="270" height="5" alt=""/><br/> <font size="2"> <font color="#666666" size="3"><b>Using the Internet</b></font> <br/> <ol style="margin:20;"> <li><a href="/web/20030416014642/http://www.bbc.co.uk/webwise/">Is there a quick guide to getting started on the net?</a></li> <li><a href="/web/20030416014642/http://www.bbc.co.uk/webwise/glossary/a.shtml?path=a">Do you have a glossary of Internet terms?</a></li> <li><a href="/web/20030416014642/http://www.bbc.co.uk/webwise/learn/">Can the BBC help me to become a more confident Internet user?</a></li> </ol> </font> </td> <td width="10" bgcolor="#D1E3F2"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="10" height="1" alt=""/></td> </tr> </table> </td>   <td width="5"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="5" height="1" alt=""/></td>   <td width="10" bgcolor="#EEECEC"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="10" height="1" alt=""/></td> <td width="165" bgcolor="#EEECEC" valign="top"> <img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="165" height="5" alt=""/><br/> <font size="2" color="#666666"><b>More help with:</b></font> <br/><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="1" height="5" alt=""/><br/>  <table cellpadding="0" cellspacing="0" border="0"> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" vspace="7" border="0"/></td> <td valign="top"><font size="2"><a href="/web/20030416014642/http://www.bbc.co.uk/help/your_homepage.shtml">Making BBC your homepage</a><br/></font></td> </tr> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" vspace="7" border="0"/></td> <td valign="top"><font size="2"><a href="/web/20030416014642/http://www.bbc.co.uk/privacy/">Privacy Policy</a><br/></font></td> </tr> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" vspace="7" border="0"/></td> <td valign="top"><font size="2"><a href="/web/20030416014642/http://www.bbc.co.uk/terms/">Terms & Conditions</a><br/></font></td> </tr> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" vspace="7" border="0"/></td> <td valign="top"><font size="2"><a href="https://web.archive.org/web/20030416014642/http://www.bbc.co.uk/mybbc1.1/help.html">Personalising the BBC website</a><br/></font></td> </tr> <tr> <tr> <td colspan="2"><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="1" height="10" alt=""/><br/><font size="2" color="#666666"><b>Further help is available at:</b></font><br/><img src="/web/20030416014642im_/http://www.bbc.co.uk/furniture/tiny.gif" width="1" height="5" alt=""/><br/></td> </tr> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" vspace="7" border="0"/></td> <td valign="top"><font size="2"><a href="https://web.archive.org/web/20030416014642/http://news.bbc.co.uk/hi/english/static/help/default.stm">News</a><br/></font></td> </tr> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" vspace="7" border="0"/></td> <td valign="top"><font size="2"><a href="https://web.archive.org/web/20030416014642/http://news.bbc.co.uk/hi/english/static/services/email/faq.stm">Email News</a><br/></font></td> </tr> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" vspace="7" border="0"/></td> <td valign="top"><font size="2"><a href="https://web.archive.org/web/20030416014642/http://www.bbc.co.uk/weather/features/help.shtml">Weather</a><br/></font></td> </tr> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" vspace="7" border="0"/></td> <td valign="top"><font size="2"><a href="https://web.archive.org/web/20030416014642/http://www.bbc.co.uk/search/help.shtml">Search</a><br/></font></td> </tr> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" vspace="7" border="0"/></td> <td valign="top"><font size="2"><a href="https://web.archive.org/web/20030416014642/http://www.bbc.co.uk/radio1/audio/help.shtml">Radio 1</a><br/></font></td> </tr> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" vspace="7" border="0"/></td> <td valign="top"><font size="2"><a href="https://web.archive.org/web/20030416014642/http://www.bbc.co.uk/worldservice/help/index.shtml">World Service</a><br/></font></td> </tr> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" vspace="7" border="0"/></td> <td valign="top"><font size="2"><a href="https://web.archive.org/web/20030416014642/http://www.bbc.co.uk/education/schools/help/">Schools</a><br/></font></td> </tr> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" vspace="7" border="0"/></td> <td valign="top"><font size="2"><a href="https://web.archive.org/web/20030416014642/http://www.bbc.co.uk/cbbc/help/index.shtml">CBBC</a><br/></font></td> </tr> <tr> <td valign="top"><img src="/web/20030416014642im_/http://www.bbc.co.uk/home/images/bullet.gif" width="3" height="3" alt="" hspace="4" 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