CalAIM Enhanced Case Management

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href="https://www.hpsm.org/member/medi-cal/medi-cal-quick-start-guide/other-programs-services" class="list-group-item strong "> Other Programs & Services </a> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-quick-start-guide/dont-lose-your-medi-cal" class="list-group-item strong "> Don't Lose Your Medi-Cal </a> </div> <a href="https://www.hpsm.org/member/medi-cal/problems-and-complaints" class="list-group-item strong "> Problems and Complaints </a> <a href="https://www.hpsm.org/member/medi-cal/nondiscrimination-notice" class="list-group-item strong "> Nondiscrimination Notice </a> <a href="https://www.hpsm.org/member/medi-cal/contact-us" class="list-group-item strong "> Contact Us </a> </div> </div> </div> <div class="related-items">  <div class="card"> <h3> </h3> <div class="name-and-phone-list"> <h5> </h5> </div> <div class="name-and-phone-list"> <h5> </h5> </div> <div class="name-and-phone-list"> <h5> </h5> </div> </div> </div> </div> <div class="col-xs-12 col-sm-8 col-sm-pull-4"> <div class="content-area container-fluid-margin"> <div class="sf_cols" data-sf-element="Row"> <div class="sf_colsOut sf_1col_1_100"> <div id="Contentplaceholder_TACCE306D001_Col00" class="sf_colsIn sf_1col_1in_100" data-sf-element="Column 1"><div class="plan-name mb-4"> <a href="/member">Member </a> <span> / </span> <a href="/member/my-health-plan">My Health Plan </a> <span> / </span> <a href="/member/medi-cal">Medi-Cal </a> <span> / </span> <a href="/member/medi-cal/benefits">Benefits & Services </a> </div> <div > <div class="sfContentBlock sf-Long-text" ><h1>Enhanced Care Management (ECM) </h1><p>With CalAIM’s Enhanced Care Management (ECM) benefit, extra care coordination services are covered for HPSM’s most at-risk Medi-Cal members, including:</p><ul class="mb-4"><li>Adults, unaccompanied youth and children, and families experiencing homelessness.</li><li>Adults, youth and children who are at risk for avoidable hospital or emergency department care.</li><li>Adults, youth and children with serious mental health and/or substance use disorder needs.</li><li>Adults living in the community and at risk for long-term care institutionalization.</li><li>Adult nursing facility residents transitioning to the community.</li><li>Children and youth enrolled in California Children's Services (CCS) or CCS Whole Child Model with additional needs beyond their CCS condition(s).</li><li>Children and youth involved in child welfare (foster care).</li></ul><p>Each member in ECM has a Care Manager who talks with them as well as their care team. The care team can include their doctors, mental health providers, specialists, pharmacists, case managers, social services providers and others. This makes sure everyone works together to get the member the care they need. A member’s Care Manager can also help them:</p><ul class="mb-4"><li>Find doctors and get appointments for health-related services they may need.</li><li>Better understand and keep track of their medications.</li><li>Set up rides to and from health care visits.</li><li>Find and apply for community-based services based on their needs. This includes housing supports or meals to fit health needs.</li><li>Get follow-up care after they leave the hospital.</li></ul><h2>Frequently asked questions (FAQs) about ECM</h2><h4> </h4><ul></ul><h4>How can members get ECM?<br></h4><p>There are two ways members can get ECM:<br></p><ol><li>HPSM offers to enroll members who qualify for ECM based on member health records.</li><li>Members who want to enroll in ECM can call HPSM Member Services at <span class="phone">650-616-2133</span>. If they are not eligible, HPSM can help them find other supports.</li></ol><h4>How are members informed that they are in ECM?<br></h4><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; text-align: inherit; text-transform: inherit; word-spacing: normal; white-space: inherit">Members new to ECM services get a letter from HPSM and a call from their ECM provider.</span></p><h4>Do members pay for ECM?<br></h4><p>No. Eligible members get ECM at no cost.<br></p><h4>Does getting ECM services change the benefits members already have?<br></h4><p>No. When members enroll in ECM, all their benefits stay the same. ECM just provides extra help to better coordinate members’ care.<br></p><h4>Can members opt out of ECM?<br></h4><p>Yes. Members can opt out of ECM at any time by telling their ECM Care Manager that they no longer want to be in ECM. Their ECM Care Manager can refer them to other supports if they wish.<br></p><h4>Who provides ECM services?<br></h4><p>HPSM contracts with the following agencies that provide ECM to members:<br></p><ul><li><a href="https://www.smchealth.org/area-agency-aging" data-sf-ec-immutable=""><strong>Aging and Adult Services</strong></a><strong> </strong>– formerly the Multipurpose Senior Services Program (MSSP)</li><li><strong>Bridges to Wellness</strong></li><li><strong>California Children Services</strong></li><li><strong><a href="https://www.healthcareinaction.org/" data-sf-ec-immutable="">Healthcare in Action</a></strong></li><li><strong><a href="https://www.ioaging.org/" data-sf-ec-immutable="">The Institute on Aging</a></strong></li><li><strong><a href="https://nems.org/" data-sf-ec-immutable="">North East Medical Services</a></strong></li><li><strong><a href="https://upwardhealth.com/" data-sf-ec-immutable="">Upward Health</a></strong><strong style="background-color: rgba(0, 0, 0, 0); color: inherit; text-align: inherit; text-transform: inherit; word-spacing: normal; white-space: inherit"></strong><br></li></ul><div><p>For details, see <a href="9312444f-3e9a-4c1f-9760-581223a270e3">HPSM’s list of contracted ECM providers</a>.</p></div><div><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-size: var(--font-size-h4); font-weight: bold; text-align: inherit; text-transform: inherit; word-spacing: normal; white-space: inherit">Can members choose their ECM provider?</span></p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; text-align: inherit; text-transform: inherit; word-spacing: normal; white-space: inherit">Yes. Members can choose from </span><a style="text-align: inherit; text-transform: inherit; word-spacing: normal; white-space: inherit" href="9312444f-3e9a-4c1f-9760-581223a270e3">HPSM’s list of contracted ECM providers</a><span style="background-color: rgba(0, 0, 0, 0); color: inherit; text-align: inherit; text-transform: inherit; word-spacing: normal; white-space: inherit">. If a member wants to see a specific ECM provider, they should tell their HPSM Care Coordinator. If a member does not choose an ECM provider, HPSM will choose one for them.</span><br></p></div><h4>Can a member change their ECM provider?<br></h4><p>Yes. Members just need to tell their ECM Care Manager they want to change ECM providers. They can also call HPSM Member Services at <span class="phone">650-616-2133</span> to change.</p><p>For more information about Medi-Cal benefits, refer to the <a title="Medi-Cal 2023 Member Handbook / Evidence of Coverage" href="/docs/default-source/member-manuals/medi-cal-member-handbook-english.pdf?sfvrsn=fa21ef70_58">Medi-Cal 2023 Member Handbook / Evidence of Coverage</a>. To order a printed Member Handbook, email <a href="mailto:CustomerSupport@hpsm.org">CustomerSupport@hpsm.org</a> or <a href="/member/contact-member-services">call Member Services</a>.</p><p> </p></div> </div> </div> </div> </div> <div > <div class="sfContentBlock sf-Long-text" ><p class="mt-4 small"><span class="external"> </span>Clicking on these links will direct you to a website or document that is external to www.hpsm.org. The Health Plan of San Mateo (HPSM) accepts no responsibility for the content, policies or accessibility of the external websites or external documents linked to on this website. </p></div> </div> <div > <div class="sfContentBlock sf-Long-text" ><div class="callout callout-info"><p>For more information about Medi-Cal benefits, refer to the <a href="/docs/default-source/member-manuals/medi-cal-member-handbook-english.pdf?sfvrsn=fa21ef70_58" title="Medi-Cal 2023 Member Handbook / Evidence of Coverage">Medi-Cal 2023 Member Handbook / Evidence of Coverage</a>. To order a printed Member Handbook, email <a href="mailto:CustomerSupport@hpsm.org">CustomerSupport@hpsm.org</a> or <a href="/member/contact-member-services">call Member Services</a>.</p></div></div> </div> </div> <div class="container-fluid-margin"> </div> </div> </div> </div>  <div class="pre-footer reveal-fade-in"> <div class="container-fluid"> <div class="row"> <div class="col-sm-12"> </div> </div> </div> </div> </main> <footer> <div class="row pb-3"> <div class="col-xs-12 col-sm-3 col-md-3"> <div> <img style="width:150px;" role="presentation" src="/assets/_img/hpsm-logo.png" /> <p class="notranslate"><span class="block">801 Gateway Blvd., Suite 100</span><span class="block">South San Francisco, CA 94080</span></p> <p> Phone: <span style="color:#2e9947;">650-616-0050</span> <br />Fax: <span style="color:#2e9947;">650-616-0060</span> <br />TTY:  <span style="color:#2e9947;">1-800-735-2929</span> <br />or dial <span style="color:#2e9947;">7-1-1</span> </p> <p class="mt-3"> <a style="margin-left:0.5rem;margin-right:1.0rem;" rel="noreferrer" target="_blank" href="https://www.facebook.com/healthplanofsanmateo"> <img style="display: inline;" width="24" height="24" src="https://www.hpsm.org/images/default-source/logos/facebook.svg?Status=Temp&sfvrsn=ac66c4ba_2" role="presentation" alt="facebook" /> </a> <a style="margin-left:1.0rem;" target="_blank" rel="noreferrer" href="https://www.instagram.com/healthplanofsanmateo/"> <img style="display: inline;" width="24" height="24" src="https://www.hpsm.org/images/default-source/logos/instagram.svg?Status=Temp&sfvrsn=d4ddac80_2" role="presentation" alt="instagram" /> </a> </p> </div> </div> <div class="col-xs-12 col-sm-3 col-md-3"> <div> <a id="MemberFooterLink" class="text-lg text-capitalize" title="Members" href="/member">Members</a> <a id="ProviderFooterLink" class="text-lg notranslate" title="Providers" href="/provider">Providers</a> <a id="HealthTipsFooterLink" class="text-lg" title="Health Tips" href="/health-tips">Health Tips</a> <a id="CareerFooterLink" class="text-lg" title="Careers" href="/job-seeker">Careers</a> <a id="AboutUsFooterLink" class="text-lg" title="About HPSM" href="/about-us">About HPSM</a> </div> </div> <div class="col-xs-12 col-sm-3 col-md-3"> <div> <ul style="line-height:1.5rem;"> <li class="nav-item"><a id="ContactFooterLink" href="/contact-us">Contact Us</a></li> <li class="nav-item"><a id="LanguageFooterLink" href="https://www.hpsm.org/docs/default-source/member-notices/language-assistance-tagline.pdf">Language Assistance</a></li> <li class="nav-item"><a id="PrivacyFooterLink" href="/privacy-policy">Privacy Policy</a></li> <li class="nav-item"><a id="NDNFooterLink" href="/non-discrimination-notice">Non-Discrimination Notice</a></li> <li class="nav-item"><a id="AccessibilityFooterLink" href="/help/accessibility">Accessibility Statement</a></li> <li class="nav-item"><a id="ComplianceFooterLink" href="/about-us/governance/compliance">Compliance</a></li> </ul> </div> </div> <div class="col-xs-12 col-sm-3 col-md-3"> <div> <div id="tagline"> <p>Helping San Mateo County’s vulnerable and underinsured residents live the healthiest lives possible.</p> </div> <br /><br /> <small class="notranslate">Ⓒ 2024 Health Plan of San Mateo</small> </div> </div> </div> </footer>  <script src="/assets/_js/vendor/jquery.easing.1.3.js" type="text/javascript"></script> <script src="/assets/_js/vendor/bootstrap.min.js" type="text/javascript"></script> <script src="/assets/_js/vendor/jasny-bootstrap.js" type="text/javascript"></script> <script src="/assets/_js/vendor/enquire.min.js" type="text/javascript"></script> <script src="/assets/_js/vendor/jQuery.headroom.js" type="text/javascript"></script> <script src="/assets/_js/vendor/hoverIntent.js"></script> <script src="/assets/_js/vendor/jquery.matchHeight.js" type="text/javascript"></script> <script src="https://unpkg.com/scrollreveal/dist/scrollreveal.min.js"></script> <script src="/assets/_js/vendor/bootstrap-responsive-tabs.min.js" type="text/javascript"></script> <script src="/assets/vendor/cubeportfolio/js/jquery.cubeportfolio.min.js"></script>  <script src="/assets/_js/hs.core.js"></script> <script src="/assets/_js/hs.cubeportfolio.js"></script> <script src="/assets/_js/main.js" type="text/javascript"></script> <script src="/Frontend-Assembly/Telerik.Sitefinity.Frontend.Search/Mvc/Scripts/SearchBox/Search-box.min.js?v=MTMuMy43NjQwLjA%3d" type="text/javascript"></script> </body> </html>

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