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title" id="page-title">Available Support Services</h1> <section id="below-title"> <div class="region region-below-title"> <div id="block-fcc-beans-alerts" class="block block-fcc-beans alerts first last odd"> <h2 class="element-invisible block__title block-title">Alerts</h2> <div class="alerts row"><div class="alert high uls column-2" id="alert-report--order-fcc-20-184---amend"> <div class="alert-title"><p>New Application Fees Effective April 19, 2022</p> <a href="#details-report--order-fcc-20-184---amend" class="alert-show-more" data-collapse-state="-">More</a> <div class="alert-body" style="display:none" id="details-report--order-fcc-20-184---amend"> <div class="system">System: Universal Licensing System (ULS)</div> <p>April 19, 2022, New Application Fees have been implemented. Please reference聽<a href="https://web.archive.org/web/20221005063335/https://www.fcc.gov/wireless-fees">Wireless Telecommunications Fee Guide</a> for fees related to applications filed in ULS. Please reference聽<strong><a href="https://web.archive.org/web/20221005063335/https://www.fcc.gov/document/effective-date-wireless-application-fee-rates">DA 22-307.</a></strong></p> </div> </div> </div> <div class="alert high uls column-2" id="alert-new-page-instructions-on-payment"> <div class="alert-title"><p>New Page: Instructions on Payment Process for ULS Individual Filers</p> <a href="#details-new-page-instructions-on-payment" class="alert-show-more" data-collapse-state="-">More</a> <div class="alert-body" style="display:none" id="details-new-page-instructions-on-payment"> <div class="system">System: Universal Licensing System (ULS)</div> <p><a href="https://web.archive.org/web/20221005063335/https://www.fcc.gov/wireless/support/knowledge-base/universal-licensing-system-uls-resources/payment-process-uls">New Instructions Page</a> on Payment Process for ULS Individual Filers.</p> </div> </div> </div> <div class="alert low uls column-2" id="alert-obtain-official-uls-authorizatio"> <div class="alert-title"><p>NEW PAGE: Instructions on Printing Official License in ULS</p> <a href="#details-obtain-official-uls-authorizatio" class="alert-show-more" data-collapse-state="-">More</a> <div class="alert-body" style="display:none" id="details-obtain-official-uls-authorizatio"> <div class="system">System: Universal Licensing System (ULS)</div> <p><a href="https://web.archive.org/web/20221005063335/https://www.fcc.gov/help/how-obtain-official-authorizations-uls">New Instructions Page</a> for downloading your granted ULS Authorization.</p> </div> </div> </div> <div class="alert low cores column-2" id="alert-cores-technical-difficulties"> <div class="alert-title"><p>Username Registration/Update Intermittent Issues</p> <a href="#details-cores-technical-difficulties" class="alert-show-more" data-collapse-state="-">More</a> <div class="alert-body" style="display:none" id="details-cores-technical-difficulties"> <div class="system">System: Commission Registration System (CORES)</div> <p>PLEASE NOTE: Username registration and update is currently experiencing intermittent issues and users are encouraged to continue and聽try and access the system.聽 We appreciate your patience while we work to resolve the聽issues.</p> </div> </div> </div> </div><a href="/web/20221005063335/https://www.fcc.gov/licensing-databases/system-notifications" class="see-more-alerts" title="See more alerts & alert details">See more alerts & alert details</a></div> </div> </section> </div> </div> <div id="main" class="constrain-1075"> <aside class="sidebars"> <section class="region region-sidebar-first column sidebar"> <div id="block-menu-block-2" class="block block-menu-block og_menu_block first last odd menu__sidebar" role="navigation"> <h4 class="block__title block-title">Support</h4> <div class="content"> <div class="menu-block-wrapper menu-block-2 menu-name-menu-og-1638 parent-mlid-0 menu-level-1"> <ul class="menu"><li class="menu__item is-leaf is-parent first leaf has-children menu-mlid-32712"><a href="/web/20221005063335/https://www.fcc.gov/wireless/support/knowledge-base" data-featured-item="0" show-only-megamenu-desktop="0" class="menu__link" title="Knowledge Base">Knowledge Base</a></li> <li class="menu__item is-leaf last leaf menu-mlid-32376"><a href="/web/20221005063335/https://www.fcc.gov/research-reports/guides/wtb-special-temporary-authority-and-waiver-request-filing-guide" data-featured-item="0" show-only-megamenu-desktop="0" class="menu__link" title="WTB Special Temporary Authority and Waiver Request Filing Guide">WTB Special Temporary Authority and Waiver Request Filing Guide</a></li> </ul></div> </div> </div> </section> </aside> <div id="content" class="column" role="main"> <a id="main-content"></a> <div class="panel-pane pane-node-content"> <div class="pane-inner"> <div class="pane-content"> <article class="node-206167 node node-page view-mode-full clearfix" about="/available-support-services" typeof="foaf:Document"> <header> <span property="dc:title" content="" class="rdf-meta element-hidden"></span> </header> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><style type="text/css"> <![CDATA[/* ><!]]>*/ </style><div class="wtb-online-box" style="padding-bottom: 50px;"> <h3>Online Support Services</h3> <div class="wtb-link-block"><a href="https://web.archive.org/web/20221005063335/https://apps.fcc.gov/coresWeb/enterFrnForPwdReset.do" id="passw" title="Select if you have forgotten your password">Forgot your Password?</a></div> <div class="wtb-link-block"><a href="/web/20221005063335/https://www.fcc.gov/help/how-obtain-official-authorizations-uls" id="obauth" title="Select to learn about Obtaining Official ULS Authorization">Instructions on Printing Official License in ULS</a></div> <div class="wtb-link-block"><a href="/web/20221005063335/https://www.fcc.gov/wireless/support/knowledge-base/universal-licensing-system-uls-resources/payment-process-uls" id="payment" title="Select for instructions on making a payment for ULS applications">Instructions on Payment Process for ULS Individual Filers</a></div> <div class="wtb-link-block"><a href="https://web.archive.org/web/20221005063335/https://fccprod.servicenowservices.com/auls?id=esupport" id="help" title="Select to submit a help request">Submit a help request</a></div> <div class="wtb-link-block"><a href="https://web.archive.org/web/20221005063335/https://fccprod.servicenowservices.com/auls?id=esupport_case_state_check" id="track" title="Select to track a support request">Track a support request</a></div> <div class="wtb-link-block"><a href="https://web.archive.org/web/20221005063335/https://fccprod.servicenowservices.com/auls?id=auls_personal_security_question " id="help2" title="Select to Set Personal Security Qusetion (PSQ) question">Set Personal Security Question (PSQ)</a></div> <div class="wtb-link-block"><a href="/web/20221005063335/https://www.fcc.gov/wireless/support/universal-licensing-system-uls-resources" id="ulshelp" title="Select to view additional resources for ULS.">ULS Resources</a></div> </div> <script> <![CDATA[// ><!]]> </script><div style="margin-bottom:50px; padding: 25px;"> <h3>Contact FCC Directly</h3> <ul><li><a class="phone-link" href="https://web.archive.org/web/20221005063335/tel:+18774803201">Phone: 1-877-480-3201</a></li> <li><a class="phone-link" href="https://web.archive.org/web/20221005063335/tel:+17173382824">TTY: 1-717-338-2824</a></li> <li><a class="phone-link" href="https://web.archive.org/web/20221005063335/tel:+18444322275">ASL Videophone: 1-844-432-2275</a></li> <li>Hours: Monday - Friday 8:00 a.m. to 6:00 p.m. ET (except for Federal Holidays)</li> </ul></div> </div></div></div><p></p> <div class="field field-name-og-group-ref field-type-entityreference field-label-above"> <div class="field-label">Bureau/Office: </div> <div class="field-items"> <a href="https://web.archive.org/web/20221005063335/https://www.fcc.gov/wireless-telecommunications" title="Wireless Telecommunications">Wireless Telecommunications</a> </div> </div> <p></p> <div class="field field-name-field-date-updated-reviewed field-type-datetime field-label-above"> <div class="field-label">Updated: </div> <div class="field-items"> <span class="date-display-single" property="dc:date" datatype="xsd:dateTime" content="2022-05-23T00:00:00-04:00">Monday, May 23, 2022</span> </div> </div> </article> </div> </div> </div> <div class="panel-pane pane-block pane-fcc-blocks-addthis-embedded pane-fcc-blocks"> <div class="pane-inner"> <div class="pane-content"> <div class="addthis_sharing_toolbox"></div> </div> </div> </div> <div class="comment"> </div> </div> </div> <div class="constrain-1075"> <footer id="footer" class="region region-footer"> <div id="block-fcc-site-config-footer" class="block 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