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Manage my booking | National Express
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data-src="/media/1173/blue-floating-hero.jpg?anchor=center&mode=crop&width=1920&height=452&rnd=133349291930000000" alt="National Express"/> </picture> </div> <div class="hero__overlay"></div> <div class="hero__content"> <h1 class="hero__title"> Manage my booking </h1> <h2 class="hero__subtitle">View your tickets and make any changes you need to your booking </h2> <div class="hero__details"> </div> </div> <!-- Planner Form --> </div> <div class="sectionGroup container"> <ul class="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item breadcrumb-home" itemprop="item" href="http://web.archive.org/web/20240603203635/https://www.nationalexpress.com/en"> <span itemprop="name">Home</span> </a> <meta itemprop="position" content="1"/> <span class="divider"></span> </li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item" 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data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <h2 style="text-align: center;">Make changes to your booking</h2> <p style="text-align: center;">Need a hand? Follow our step-by-step guides below...</p> <p style="text-align: center;"><a href="http://web.archive.org/web/20240603203635/https://www.nationalexpress.com/en/help/my-account/manage-booking#account" class="primaryButton primaryButton--blue button-spacer" data-anchor="#account">I have an account</a> <a href="http://web.archive.org/web/20240603203635/https://www.nationalexpress.com/en/help/my-account/manage-booking#noaccount" class="primaryButton primaryButton--blue button-spacer" data-anchor="#noaccount">I don't have an account</a></p> <p style="text-align: center;">Depending on your ticket type, you make amendments, add extras, or refund your ticket when you <a href="http://web.archive.org/web/20240603203635/https://book.nationalexpress.com/my-account/#/welcome#/welcome">log into My Account</a>. If you have purchased a ticket but do not have an account with us yet, you can <a href="http://web.archive.org/web/20240603203635/https://book.nationalexpress.com/my-account/#/welcome#/welcome">register for an account</a> using the same email address you used to purchase your ticket to view your ticket or make an amendment. </div> </div> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="" data-role="container" class="--container-50-50 container__clear"> <div class="--container-50 --container-50-left col-md-6"> <div class="sectionGroup__block"> <div class="sectionGroup__block sectionGroup__block--note sectionGroup__block--note--"> <div class="sectionGroup__block__summary--new"> <h2><a id="account"></a>If you have an account</h2> <p><strong><br/>Already signed up to My Account? Great, simply <a href="http://web.archive.org/web/20240603203635/https://book.nationalexpress.com/my-account/#/profile/view" data-anchor="#/profile/view">log in</a> and follow the steps below to manage any existing bookings.</strong></p> <ul> <li><strong>Step 1</strong> - Log in to your account.</li> <li><strong>Step 2</strong> - Click on the Manage My Tickets tab on the left-hand side.</li> <li><strong>Step 3</strong> - Select the ticket you want to amend (please note: if your booking was just made, it may take 5-10 minutes to appear). See below for more details.</li> <li><strong>Step 4</strong> - You can now change your journey to an alternative time or add any extras, such as seat reservations.</li> <li><strong>Step 5</strong> - Once satisfied with your choices, press 'Confirm and Pay' to make any excess fee payments.</li> </ul> <p><strong>Refunds and amendments</strong></p> <p>Visit our <a data-udi="umb://document/d85eed80475643a3a57d8ad38b4e9d05" href="http://web.archive.org/web/20240603203635/https://www.nationalexpress.com/en/help/tickets/refunds-amends" title="Refunds & Amends">refunds and amendments page</a> for more information on how to do this, ticket eligibility and more.</p> </div> </div> </div> </div> <div class="--container-50 --container-50-right col-md-6"> <div class="sectionGroup__block"> <div class="sectionGroup__block sectionGroup__block--note sectionGroup__block--note--"> <div class="sectionGroup__block__summary--new"> <h2><a id="noaccount"></a>If you don't have an account</h2> <p><strong><br/>Not signed up yet? No problem, you can start enjoying the benefits of My Account for free by following the steps below.</strong></p> <ul> <li><strong>Step 1</strong> - <a href="http://web.archive.org/web/20240603203635/https://book.nationalexpress.com/my-account/#/welcome#/welcome">Sign up</a> with the email you've already used to book your tickets. (Please note: the My Account system will not be able to find your ticket if you do not use the same email you booked with).</li> <li><strong>Step 2</strong> - You will need to click 'Find your ticket' at the bottom of the page to bring up any tickets purchased before creating your account.</li> <li><strong>Step 3</strong> - Enter your ticket number and your ticket will be located (please note: if your booking was just made, it may take 5-10 minutes to appear).</li> <li><strong>Step 4</strong> - Once you have found your ticket, you can click on it to make amendments (see below for details), such as changing your journey to an alternative time or adding any extras, such as seat reservations.</li> <li><strong>Step 5</strong> - Once satisfied with your choices, press 'Confirm and Pay' to make any excess fee payments.</li> </ul> <p><strong>Refunds and amendments</strong></p> <p>Visit our <a data-udi="umb://document/d85eed80475643a3a57d8ad38b4e9d05" href="http://web.archive.org/web/20240603203635/https://www.nationalexpress.com/en/help/tickets/refunds-amends" title="Refunds & Amends">refunds and amendments page</a> for more information on how to do this, ticket eligibility and more.</p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="" data-role="container" class="--container-full-width-homepage"> <div class="row"> <div class="--container-100 container usp_container" style="display:flex"> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <h3 style="text-align: center;">Benefits of My Account</h3> </div> </div> <div id="usp_No_booking_fee_with_My_Account" class="col-xs-6 col-sm-4 col-md-2 usp_container__innerframe__pods"> <i class="fa fa-gbp" style="color:#0075c1" aria-hidden="true"></i> <h2 style="color:#">No booking fee with My Account</h2> <p>Save £1.50 on your ticket purchase</p> </div> <div id="usp_View_tickets" class="col-xs-6 col-sm-4 col-md-2 usp_container__innerframe__pods"> <i class="fa fa-bus" style="color:#0075c1" aria-hidden="true"></i> <h2 style="color:#">View tickets</h2> <p>Check your past or upcoming journeys</p> </div> <div id="usp_Personalise_your_journey" class="col-xs-6 col-sm-4 col-md-2 usp_container__innerframe__pods"> <i class="fa fa-plus" style="color:#0075c1" aria-hidden="true"></i> <h2 style="color:#">Personalise your journey</h2> <p>Reserve your favourite seat or add extra luggage</p> </div> <div id="usp_Amend_travel" class="col-xs-6 col-sm-4 col-md-2 usp_container__innerframe__pods"> <i class="fa fa-ticket" style="color:#0075c1" aria-hidden="true"></i> <h2 style="color:#">Amend travel</h2> <p>Make amendments to your journey with ease</p> </div> <div id="usp_Checkout_faster" class="col-xs-6 col-sm-4 col-md-2 usp_container__innerframe__pods"> <i class="fa fa-lock" style="color:#0075c1" aria-hidden="true"></i> <h2 style="color:#">Checkout faster</h2> <p>We’ll securely save your details</p> </div> <div 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data-src="/dist/images/global/JCB_logo.gif?v=master-f8203ff47072811a47c8331f17a6447e032878f2"> </p> <p class="brand__payment--desc"> © Copyright National Express Ltd 2024 </p> </div> </div> </div> <div class="modal fade" id="nx-journey-search-openreturn" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding">Open Return Information</h4> </div> <div class="modal-body"> <p> </p> <p><strong>Book your return</strong></p> <p>Your Open Dated Return is valid for 3 months from your outbound journey. <br/>To guarantee your seat on your return you need to confirm your ticket before you travel on<br/><a href="http://web.archive.org/web/20240603203635/http://www.nationalexpress.com/en/help/tickets/open-returns">www.nationalexpress.com/en/help/tickets/open-returns</a> or call 0371 781 8181.</p> <p><br/><strong>Open Dated Return Information</strong></p> <p>If your return date is not yet known, open return tickets provide flexibility.<br/>When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.<br/>To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting <a href="http://web.archive.org/web/20240603203635/http://www.nationalexpress.com/en/help/tickets/open-returns">www.nationalexpress.com/en/help/tickets/open-returns</a> or call us on 03717 81 81 81.<br/>Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).<br/>Valid on any day throughout the year.</p> <p><em><strong>Open returns are not available on European journeys.</strong></em></p> <div><i> </i></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="nx-journey-search-disabled-information" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding">Wheelchair accessibility</h4> </div> <div class="modal-body"> <h4>Accessible Coaches</h4> <p>The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel.</p> <p>To see a list of accessible coach routes please visit our <a href="/web/20240603203635/https://www.nationalexpress.com/en/help/accessibility#stops" title="Accessible Coach Stops">Accessibility page.</a></p> <h4>Assisted Travel Helpline</h4> <p>If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.</p> <p><span>03717 81 81 81 - (</span><span>option 3) </span><span>(lines open 8am - 8pm 7 days a week). Calls to this number are charged at local rate.</span></p> <p>For more information please visit our <a href="/web/20240603203635/https://www.nationalexpress.com/en/help/disabled-travellers" title="Assisted Travel">Disabled travellers page.</a></p> <p> </p> <p> </p> </div> </div> </div> </div> <div class="modal fade passengerClick" id="nx-passengers-information-modal" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="back-to-top"></a> <button type="button" class="close nx-ease-in-out" alt="Close" title="Close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h2 class="modal-title text-center " id="passengers-information">Passengers & Wheelchair accessibility</h2> </div> <div class="modal-body"> <a href="#passenger-descriptions" class="nx-clickable">Passenger descriptions</a> | <a href="#wheelchair-accessibility" class="nx-clickable">Wheelchair accessibility</a> <a name="passenger-descriptions"></a> <h3 id="passenger-descriptions">Passenger descriptions</h3> <p>Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.</p> <h4>Adult (16+) and Children (3-15)</h4> <p>Children <strong>under</strong> 14 cannot travel alone unless accompanied by an adult (16+). Please note, you may be required to show proof of age at any point during your journey. Failure to do so, may result in the full adult fare being charged.</p> <h4>Children (3-15)</h4> <p>Children <strong>under</strong> 14 cannot travel alone unless accompanied by a responsible adult (16+).</p> <h4>Disabled Children</h4> <p>Should be booked as Children. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline.</p> <h4>Car seats</h4> <p>We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat.</p> <h4>Booster Seats</h4> <p>Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. We carry a limited number onboard most coaches.</p> <p>If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Failure to do so may result in the child being required to pay the full fare for the journey on that day.</p> <h4>Booster seats</h4> <p>Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts.</p> <p>Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel.</p> <h4>Assisted Travel Helpline</h4> <p>If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.</p> <p>03717 81 81 81 - (<span>option 3) </span><span>(lines open 8am - 8pm 7 days a week). Calls to this number are charged at local rate.</span></p> <p><a name="wheelchair-accessibility"></a></p> <h3 id="wheelchair-accessibility">Wheelchair accessibility</h3> <h4>Accessible Coaches</h4> <p>You can find a list of accessible coach stops on our <a rel="noopener noreferrer" href="/web/20240603203635/https://www.nationalexpress.com/en/help/accessibility#stops" target="_blank">Accessibility page</a>.</p> <p>Please call us 36 hours prior to travelling to check the latest status.</p> <h4>Assisted Travel Helpline</h4> <p>If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel.</p> <p> </p> <a href="#back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="eu-passengers-information-modal" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="eu-back-to-top"></a> <button type="button" class="close nx-ease-in-out" alt="Close" title="Close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h2 class="modal-title text-center">Passenger descriptions</h2> </div> <div class="modal-body"> <h3>Passenger descriptions</h3> <p>Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.</p> <h4>Adult (26 - 59)</h4> <p>Adult fares are applicable to all passengers aged between of 26 and 59 inclusive.</p> <h4>Child 0 - 12 inclusive</h4> <p>Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over.</p> <p>Unaccompanied children will not be carried</p> <h4>Young persons (13 - 25)</h4> <p>Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over.</p> <p>Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian.</p> <h4>Senior (60 and over)</h4> <p>Passengers aged 60 and over are entitled to receive a small discount on European journeys. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book.</p> <p> </p> <a href="#eu-back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="nx-journey-search-coachcards" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="cc-back-to-top"></a> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding">Coachcards</h4> </div> <div class="modal-body"> <p>Please select your passenger type first and then add your coachcards.</p> <p>We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round.</p> <p>Prices shown include your coachcard discount, your coachcard number will be required during the booking process.</p> <a href="#cc-back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="ouibus-passengers-information-modal" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="eu-back-to-top"></a> <button type="button" class="close nx-ease-in-out" alt="Close" title="Close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h2 class="modal-title text-center">Passenger descriptions</h2> </div> <div class="modal-body"> <h3>Passenger descriptions</h3> <p>Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.</p> <h4>Adults 2+</h4> <p>Adult fares are applicable to all passengers aged 2+. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian.</p> <h4>Infants 0-1 Inclusive</h4> <p>Children aged under the age of 2, must be accompanied by an adult aged 18 or over. 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} .I131-list li::before { content: "\2022"; color: #FFF; font-weight: bold; display: inline-block; width: 1em; margin-left: -1em; font-size: 30px; line-height: 22px; position: absolute; } .I131-button-container { display: flex; width: 100%; justify-content: flex-end; margin-bottom: 15px; align-items: flex-end; } .I131-button { position: relative !important; background-color: #10BD59; box-shadow: 0 6px 0 0 #0c8e43; cursor: pointer; border-radius: 4px; transition: all 150ms; } .I131-button p { font-size: 1.1em; margin: 0; padding: 0; color: #FFF; font-weight: bold; padding: 10px 15px; } .I131-button:hover { background-color: #0FAF52; box-shadow: 0 2px 0 0 #0C8E43; transform: translateY(4px); } @media only screen and (max-width: 768px) { .I131-info > h1 { margin-top: 30px; font-size: 14px; letter-spacing: 0px; } .I131-list li { font-size: 12px; } .I131-list li span { font-size: 12px; } .I131-button p { font-size: 0.9em; padding: 7px 10px; } .I131-container { width: 250px; } .I131-list li::before { font-size: 25px; line-height: 16px; } } @media only screen and (max-width: 450px) { .I131-container { width: 200px; } } </style> <script> // Check to see if I131seen is present in localStorage, if it is, then do not run this campaign const i131seen = localStorage.getItem('I131seen'); if (!i131seen) { document.addEventListener("DOMContentLoaded", () => { // Insert the overlay element document.querySelector('#oContainer').insertAdjacentHTML('afterbegin', ` <div class='I131-container'> <div class='I131-close'> <div> <i class="fa fa-times" aria-hidden="true"></i> </div> </div> <div class='I131-info'> <h1>Sign up for My Account</h1> <ul class='I131-list'> <li><span>No booking fee</span></li> <li><span>Faster checkout</span></li> <li><span>Easily manage your booking online</span></li> </ul> <div class='I131-button-container'> <div class='I131-button'> <p>Sign up now</p> </div> </div> </div> </div> `); // Add eventlistener for I131 button to act as a link document.querySelector('.I131-button').addEventListener('click', () => { window.location.href = "http://web.archive.org/web/20240603203635/https://book.nationalexpress.com/my-account/#/welcome"; }); // Function to hide My Account overlay document.querySelector('.I131-close > div > i').addEventListener('click', () => { const element = document.querySelector('.I131-container'); element.style.transition = "opacity 150ms ease"; element.style.opacity = 0; setTimeout(() => { element.remove(); }, 150); }); // On mobile devices 500px and less hide My Account overlay when user interacts with JP document.querySelectorAll('.plannerForm__inputBelt__field').forEach((field) => { field.addEventListener('click', function () { var mobMediaQuery = window.matchMedia("(max-height: 635px)"); if (mobMediaQuery.matches) { const element = document.querySelector('.I131-container'); element.style.transition = "opacity 150ms ease"; element.style.opacity = 0; setTimeout(() => { element.remove(); }, 150); } }) }); // Once done, write to local storage to indicate this campaign has been seen localStorage.setItem('I131seen', true); }); } </script> <!-- My Account Overlay END--> <!-- Page Speed fixes START --> <script> let tikTokLogo = document.querySelector(`#TikTok img`); function setAttributes(el, attrs) { for(let key in attrs) { el.setAttribute(key, attrs[key]); } } setAttributes(tikTokLogo , {"width": "19", "height": "22"}); </script> <!-- Page Speed fixes END --> <script> // Script to remove dates from dropdowns once the dates have past window.addEventListener('DOMContentLoaded', function () { (function ($) { // Convert the current date to DD/MM/YYYY format var currentDate = new Date(); var currentDate = ("0" + currentDate.getDate()).slice(-2) + "/" + ("0" + (currentDate.getMonth() + 1)).slice(-2) + "/" + currentDate.getFullYear(); // Loop through each option in the event date drop downs and get the date value $(".going-date-dropdown option, .return-date-dropdown option").each(function () { var eventDate = $(this).val(); // Compare the event date with the current date and remove the date option if it's in the past if (compareDates(eventDate, currentDate) < 0) { $(this).remove(); } }); // Function to compare two dates function compareDates(date1, date2) { var dateA = parseDate(date1); var dateB = parseDate(date2); return dateA - dateB; } // Function to parse date string in DD/MM/YYYY format function parseDate(dateString) { var parts = dateString.split("/"); return new Date(parts[2], parts[1] - 1, parts[0]); } })(jQuery); }); </script> </body> </html><!-- FILE ARCHIVED ON 20:36:35 Jun 03, 2024 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 03:00:33 Nov 25, 2024. 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