Fios TV Mobile App | Support | Verizon Business

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class="vz-text-link" data-loc="Content:Nav:L1:Registration and User Management " href="https://www.verizon.com/business/support/registration-and-user-management/">Registration and User Management </a> </li> <li class="l1 "> <a class="vz-text-link" data-loc="Content:Nav:L1:Register account and get started" href="https://www.verizon.com/business/support/registration-and-user-management/register-account/my-business-wireless/">Register account and get started</a> <input type="checkbox" aria-label="Expand menu" value="2"/> <ul> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Register and get started with My Business Wireless" href="https://www.verizon.com/business/support/registration-and-user-management/register-account/my-business-wireless/">Register and get started with My Business Wireless</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Register and get started with My Business Wireline " href="https://www.verizon.com/business/support/registration-and-user-management/register-account/my-business-wireline/">Register and get started with My Business Wireline </a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::FAQs" href="https://www.verizon.com/business/support/registration-and-user-management/register-account/frequently-asked-questions/">FAQs</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Resources" href="https://www.verizon.com/business/support/registration-and-user-management/register-account/resources/">Resources</a> </li> </ul> </li> <li class="l1 active "> <a class="vz-text-link" data-loc="Content:Nav:L1:Get to know Verizon Apps" href="https://www.verizon.com/business/support/registration-and-user-management/using-my-verizon-app/get-to-know-the-my-verizon-for-business-app/">Get to know Verizon Apps</a> <input type="checkbox" aria-label="Expand menu" value="3" checked="active"/> <ul> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::My Verizon for Business App (Mobile)" href="https://www.verizon.com/business/support/registration-and-user-management/using-my-verizon-app/get-to-know-the-my-verizon-for-business-app/">My Verizon for Business App (Mobile)</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::My Verizon app (Internet, TV and Phone)" href="https://www.verizon.com/business/support/registration-and-user-management/using-my-verizon-app/get-to-know-the-my-fios-app/">My Verizon app (Internet, TV and Phone)</a> </li> <li class="l2 active current"> <a class="vz-text-link" data-loc="Content:Nav:: Fios TV Mobile App"> Fios TV Mobile App</a> <ul> <li class="la"><a class="vz-text-link" data-loc="Content:Nav::supported-devices" href="#supported-devices">Supported devices</a></li> <li class="la"><a class="vz-text-link" data-loc="Content:Nav::login-troubleshooting" href="#login-troubleshooting">Login troubleshooting</a></li> <li class="la"><a class="vz-text-link" data-loc="Content:Nav::application-permissions" href="#application-permissions">Application permissions</a></li> <li class="la"><a class="vz-text-link" data-loc="Content:Nav::user-actions" href="#user-actions">User actions</a></li> <li class="la"><a class="vz-text-link" data-loc="Content:Nav::app-availability-and-location" href="#app-availability-and-location">App availability and location</a></li> <li class="la"><a class="vz-text-link" data-loc="Content:Nav::settings" href="#settings">Settings</a></li> <li class="la"><a class="vz-text-link" data-loc="Content:Nav::guide" href="#guide">Guide</a></li> <li class="la"><a class="vz-text-link" data-loc="Content:Nav::on-demand" href="#on-demand">On Demand</a></li> <li class="la"><a class="vz-text-link" data-loc="Content:Nav::my-stuff" href="#my-stuff">My Stuff</a></li> <li class="la"><a class="vz-text-link" data-loc="Content:Nav::dvr" href="#dvr">DVR</a></li> <li class="la"><a class="vz-text-link" data-loc="Content:Nav::verizon-media-server" href="#verizon-media-server">Verizon Media Server</a></li> <li class="la"><a class="vz-text-link" data-loc="Content:Nav::remote-control" href="#remote-control">Remote control</a></li> </ul> </li> </ul> </li> <li class="l1 "> <a class="vz-text-link" data-loc="Content:Nav:L1:Password management" href="https://www.verizon.com/business/support/registration-and-user-management/password-management/create-strong-passwords/">Password management</a> <input type="checkbox" aria-label="Expand menu" value="4"/> <ul> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Create Strong Passwords" href="https://www.verizon.com/business/support/registration-and-user-management/password-management/create-strong-passwords/">Create Strong Passwords</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Update or Reset Passwords" href="https://www.verizon.com/business/support/registration-and-user-management/password-management/update-or-reset-password/">Update or Reset Passwords</a> </li> </ul> </li> <li class="l1 "> <a class="vz-text-link" data-loc="Content:Nav:L1:Online account access" href="https://www.verizon.com/business/support/registration-and-user-management/online-account-access/">Online account access</a> <input type="checkbox" aria-label="Expand menu" value="5"/> <ul> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::My Verizon Admin Dashboard" href="https://www.verizon.com/business/support/registration-and-user-management/online-account-access/my-verizon-admin-dashboard/">My Verizon Admin Dashboard</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::User Roles and Permissions" href="https://www.verizon.com/business/support/registration-and-user-management/online-account-access/user-roles-and-permissions/">User Roles and Permissions</a> </li> </ul> </li> <li class="l1 "> <a class="vz-text-link" data-loc="Content:Nav:L1:How to Find Your Verizon User ID" href="https://www.verizon.com/business/support/registration-and-user-management/find-user-id/">How to Find Your Verizon User ID</a> </li> </ul> </div> </div> <div class="primary " data-n="15"> <h1 id="hCffff6c82" class="headM align-left bold mw">Fios TV Mobile app</h1> <div class="anchor full"> <div id="C65c9" class="C65c9 contain indent cup full"> <div class="plate full C65c9"> <div class="fullcontent"> <div class="text align- mw12 "> <p>The Fios TV Mobile app is your mobile companion to your Fios TV service and is available to all Fios TV subscribers. With a modern user interface (UI) and intuitive navigation, the Fios TV Mobile app provides effortless content discovery from our ever-increasing catalog of newly added networks and On Demand titles.</p> <p>The app is organized into five primary menu categories:</p> <ul> <li><b>Home:</b> This showcases prominent and recommended live TV and On Demand content, and lets you view your most recent recordings</li> <li><b>Guide:</b> Also referred to as TV guide or TV listings, this is your primary portal for live TV content</li> <li><b>My Stuff:</b> This is your content library from where you can find your purchased, rented, or downloaded content and manage your DVR recordings</li> <li><b>Browse:</b> This is your gateway to the world of Fios content neatly organized by categories—Featured, Shows, Movies, and Networks</li> <li><b>Search:</b> This lets you type in the movie, show, channel, team, or top cast member that you might be interested in</li> </ul> </div> </div> </div> </div> <div id="Cf901" class="Cf901 contain cup full columns"> <style> .Cf901 .scroller .items { width: 75%; } @media (max-width: 760px) {.Cf901 .scroller .items { width: 300%; }} @media (min-width: 1280px) { .Cf901 .scroller.bleed .items { width: calc(75 * 12.8px + 100vw - 1304px); } </style> <div class="fullcontent "> <div class="text align-left mw "> <h3>Download the Fios TV Mobile app</h3> </div> </div> <div class="primary " data-n="3"> <div class="columns mStack"> <div class="crow c4 full nobg" data-n="3"> <div id="Cffff2938" class="Cffff2938 contain indent cup full"> <style type="text/css"> </style> <a class="full vz-text-link" target="_blank" href="https://apps.apple.com/us/app/fios-tv/id1365137337?ls=1" data-loc="Content:Link:Fios TV Mobile:"></a> <div class="plate Cffff2938 full nobg "> <div class="fullcontent "> <picture class="thumb align-left"><source type="image/webp" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/products/internet-tv-services/onApple.webp"/><source type="image/png" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/products/internet-tv-services/onApple.png"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/products/internet-tv-services/onApple.png" alt="Apple app store logo" width="120" height="40" loading="lazy"/> </picture> </div> <div class="primary top empty"> </div> <div class="secondary top"> <div class="ctas align-left"></div> </div> </div> </div>  <div id="Ca96f" class="Ca96f contain indent cup full"> <style type="text/css"> </style> <a class="full vz-text-link" target="_blank" href="https://play.google.com/store/apps/details?id=com.verizon.fios.tv" data-loc="Content:Link:Fios TV Mobile:"></a> <div class="plate Ca96f full nobg "> <div class="fullcontent "> <picture class="thumb align-left"><source type="image/webp" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/products/internet-tv-services/google-play-badge.webp"/><source type="image/png" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/products/internet-tv-services/google-play-badge.png"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/products/internet-tv-services/google-play-badge.png" alt="Google play store logo" width="143" height="43" loading="lazy"/> </picture> </div> <div class="primary top empty"> </div> <div class="secondary top"> <div class="ctas align-left"></div> </div> </div> </div>  <div id="Cffff421c" class="Cffff421c contain indent cup full"> <style type="text/css"> </style> <a class="full vz-text-link" target="_blank" href="http://www.amazon.com/gp/mas/dl/android?p=com.verizon.fios.tv" data-loc="Content:Link:Fios TV Mobile:"></a> <div class="plate Cffff421c full nobg "> <div class="fullcontent "> <picture class="thumb align-left"><source type="image/png" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/support/registration-and-user-management/amazon-store-badge%20(1).png"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/support/registration-and-user-management/amazon-store-badge%20(1).png" alt="Amazon Appstore" width="108" height="37" loading="lazy"/> </picture> </div> <div class="primary top empty"> </div> <div class="secondary top"> <div class="ctas align-left"></div> </div> </div> </div>  </div> </div> </div> </div>  <div id="Cffffa62c" class="Cffffa62c contain cup full accordion" data-label="Supported devices"> <style> </style> <a name="supported-devices" data-name="supported-devices" id="supported-devices"></a> <div class="fullcontent "> <h2 id="hCffffa62c" class="headS align-left bold mw">Supported devices</h2> <div class="text align-left mw "> <p>The following mobile devices, smartphones and tablets, are supported:</p> <ul> <li>iOS devices running iOS 12 and higher</li> <li>Android devices running Android 5.0 and higher</li> <li>Amazon Kindle and Fire devices running Android 5.0 and higher</li> <li>Chromecast (First Generation, Second Generation, Third Generation and Ultra)</li> </ul> <p>The following devices are not supported:</p> <ul> <li>Some Android devices with the Intel Processor</li> <li>Blackberry 1</li> <li>Kindle Gen 1, Gen 2, Gen 3, and Gen 4</li> <li>Emulators or Simulators</li> <li>Android TV</li> <li>Fire TV</li> <li>Chromebooks and Smart TVs</li> </ul> <p>Kindle Gen 8 devices may experience issues during playback. </p> <p>Note: The list of supported devices is subject to change, and Verizon does not support the use of its apps on jailbroken or rooted devices.</p> </div> </div> <div class="primary " data-n="0"> </div> </div>  <div id="Cffff2f1b" class="Cffff2f1b contain cup full accordion" data-label="Login troubleshooting"> <style> </style> <a name="login-troubleshooting" data-name="login-troubleshooting" id="login-troubleshooting"></a> <div class="fullcontent "> <h2 id="hCffff2f1b" class="headS align-left bold mw">Login troubleshooting</h2> <div class="text align-left mw "> <p>Explore these topics for answers to some of the most common questions related to logging in to the Fios TV Mobile app.</p> </div> </div> <div class="primary " data-n="2"> <div class="accordion "> <input type="checkbox" id="aC1f3a" name="Cffff2f1b" aria-label="Why can I log in to the Fios TV Mobile app at the office but not away from the office?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC1f3a" for="aC1f3a" onClick="this.blur()"><h3 class="headXT">Why can I log in to the Fios TV Mobile app at the office but not away from the office?</h3> </label> <div> <div id="C1f3a" class="C1f3a contain indent cup full" data-label="Why can I log in to the Fios TV Mobile app at the office but not away from the office?"> <a name="why-can-i-log-in-to-the-fios-tv-mobile-app-at-the-office-but-not-away-from-the-office" data-name="why-can-i-log-in-to-the-fios-tv-mobile-app-at-the-office-but-not-away-from-the-office" id="why-can-i-log-in-to-the-fios-tv-mobile-app-at-the-office-but-not-away-from-the-office"></a> <div class="plate full C1f3a"> <div class="fullcontent"> <div class="text align- mw "> <p>There is a known issue where some users have been able to log in to the app while in their Fios office, but not while away from the office. This is due to a mismatch between the user's IP address and their out-of-office ID. We apologize if you experience this. To resolve your issue, please report it from the <b>Help </b>option in the app menu. For security reasons, please do not include your account password.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC3990" name="Cffff2f1b" aria-label="What happens if I clear the data and cache from device settings?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC3990" for="aC3990" onClick="this.blur()"><h3 class="headXT">What happens if I clear the data and cache from device settings?</h3> </label> <div> <div id="C3990" class="C3990 contain indent cup full" data-label="What happens if I clear the data and cache from device settings?"> <a name="what-happens-if-i-clear-the-data-and-cache-from-device-settings" data-name="what-happens-if-i-clear-the-data-and-cache-from-device-settings" id="what-happens-if-i-clear-the-data-and-cache-from-device-settings"></a> <div class="plate full C3990"> <div class="fullcontent"> <div class="text align- mw "> <p>All saved settings including parental controls are lost—it will be treated like a newly installed app with no previously selected options or settings saved.</p> </div> </div> </div> </div> </div> </div> </div> </div>  <div id="Cffff1b65" class="Cffff1b65 contain cup full accordion" data-label="Application permissions"> <style> </style> <a name="application-permissions" data-name="application-permissions" id="application-permissions"></a> <div class="fullcontent "> <h2 id="hCffff1b65" class="headS align-left bold mw"><div class="eyebrow"><br /></div>Application permissions</h2> <div class="text align-left mw "> <p>Explore these topics for answers to some of the most common questions related to permissions in the Fios TV Mobile app.</p> </div> </div> <div class="primary " data-n="4"> <div class="accordion "> <input type="checkbox" id="aC9b06" name="Cffff1b65" aria-label="Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)"/><label class="vz-text-link headXT" tabindex="0" id="label_aC9b06" for="aC9b06" onClick="this.blur()"><h3 class="headXT">Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)</h3> </label> <div> <div id="C9b06" class="C9b06 contain indent cup full" data-label="Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)"> <a name="why-does-the-fios-tv-mobile-app-need-local-network-privacy-permission-(ios-14-only)" data-name="why-does-the-fios-tv-mobile-app-need-local-network-privacy-permission-(ios-14-only)" id="why-does-the-fios-tv-mobile-app-need-local-network-privacy-permission-(ios-14-only)"></a> <div class="plate full C9b06"> <div class="fullcontent"> <div class="text align- mw "> <p>The Fios TV Mobile app uses the local network to communicate with your Fios router to allow use of the remote control feature in the app as well as to deliver content. Be sure to allow this permission to fully enjoy the app.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff014f" name="Cffff1b65" aria-label="Why does the Fios TV Mobile app need access to my device media storage? (Android only)"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff014f" for="aCffff014f" onClick="this.blur()"><h3 class="headXT">Why does the Fios TV Mobile app need access to my device media storage? (Android only)</h3> </label> <div> <div id="Cffff014f" class="Cffff014f contain indent cup full" data-label="Why does the Fios TV Mobile app need access to my device media storage? (Android only)"> <a name="why-does-the-fios-tv-mobile-app-need-access-to-my-device-media-storage-(android-only)" data-name="why-does-the-fios-tv-mobile-app-need-access-to-my-device-media-storage-(android-only)" id="why-does-the-fios-tv-mobile-app-need-access-to-my-device-media-storage-(android-only)"></a> <div class="plate full Cffff014f"> <div class="fullcontent"> <div class="text align- mw "> <p>When you download and install the app, you will be prompted to allow the Fios TV Mobile app to access your device’s photos, media, and files. Of these, the app uses only the file storage for security certificates, licenses, and downloaded video content for offline viewing. Photos, media, or any other personal information is not accessed by the Fios TV Mobile app.</p> <p>You will be unable to proceed with app installation if you deny access to device storage. Subsequently you will have to open up your device settings app, navigate to manage your apps, select Fios TV Mobile, then enable the permission for storage.  Open your device Settings and a possible path could be <b>Apps > Fios TV Mobile > Permissions</b> but the path is subject to change with different devices and operating systems.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff5f9f" name="Cffff1b65" aria-label="Why does the Fios TV Mobile app need access to device location? (Android only)"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff5f9f" for="aCffff5f9f" onClick="this.blur()"><h3 class="headXT">Why does the Fios TV Mobile app need access to device location? (Android only)</h3> </label> <div> <div id="Cffff5f9f" class="Cffff5f9f contain indent cup full" data-label="Why does the Fios TV Mobile app need access to device location? (Android only)"> <a name="why-does-the-fios-tv-mobile-app-need-access-to-device-location-(android-only)" data-name="why-does-the-fios-tv-mobile-app-need-access-to-device-location-(android-only)" id="why-does-the-fios-tv-mobile-app-need-access-to-device-location-(android-only)"></a> <div class="plate full Cffff5f9f"> <div class="fullcontent"> <div class="text align- mw "> <p>You may be prompted to allow access to your device location. Denying device location will limit availability of certain content.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCe339" name="Cffff1b65" aria-label="What is the “Draw over other apps” or “Apps that can appear on top” Android-only permission?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCe339" for="aCe339" onClick="this.blur()"><h3 class="headXT">What is the “Draw over other apps” or “Apps that can appear on top” Android-only permission?</h3> </label> <div> <div id="Ce339" class="Ce339 contain indent cup full" data-label="What is the “Draw over other apps” or “Apps that can appear on top” Android-only permission?"> <a name="what-is-the-“draw-over-other-apps”-or-“apps-that-can-appear-on-top”-android-only-permission" data-name="what-is-the-“draw-over-other-apps”-or-“apps-that-can-appear-on-top”-android-only-permission" id="what-is-the-“draw-over-other-apps”-or-“apps-that-can-appear-on-top”-android-only-permission"></a> <div class="plate full Ce339"> <div class="fullcontent"> <div class="text align- mw "> <p>You may be prompted to enable the <b>Draw over other apps </b>or <b>Apps that can appear on top</b> permission which is disabled by the Android operating system by default. The Fios TV Mobile app supports a mini player which can be launched from the main streaming player by tapping an icon. This mini player “floats” over the Fios TV Mobile app, thereby allowing the user to browse the app while streaming. Permitting <b>Draw over other apps</b> or<b> Apps that can appear on top</b> allows the mini player to float over the Fios TV Mobile app only (support outside the Fios TV Mobile app is not available).</p> <p>Selecting <b>Allow</b> on most devices takes you directly to the section of the app to enable the permission. For Android devices where the direct link is not supported, you may be able to follow these steps, but note they may differ for different devices and operating systems:</p> <ul> <li>Go to<b> Device Settings</b></li> <li>Tap <b>Apps</b></li> <li>Find <b>Fios TV Mobile app</b> in the list and tap it</li> <li>Tap<b> Draw over other apps</b></li> <li>Toggle<b> Permit drawing over other apps</b> to ON</li> </ul> <p>Some Android devices have a different treatment for the above:</p> <ul> <li>For Samsung devices running Android 6, this setting has been moved to <b>Settings > Applications > Application Manager > More > Draw over other apps</b></li> <li>On newer Samsung devices, such as the Galaxy S7, go to <b>Device Settings > Applications</b>, then tap the options icon with the three dots and select <b>Apps that can appear on top</b>, find Fios TV Mobile app in the list and tap it to enable permissions</li> <li>For Google Pixel, the issue occurs after installing Google Play Games. Uninstalling this and rebooting the phone will allow Draw over other apps to work for Fios TV Mobile app. Reinstalling Google Play Games will allow both apps to work properly</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div>  <div id="C7014" class="C7014 contain cup full accordion" data-label="User actions"> <style> </style> <a name="user-actions" data-name="user-actions" id="user-actions"></a> <div class="fullcontent "> <h2 id="hC7014" class="headS align-left bold mw"><div class="eyebrow"><br /></div>User actions</h2> </div> <div class="primary " data-n="2"> <div class="accordion "> <input type="checkbox" id="aCffffd2f7" name="C7014" aria-label="What is long press?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffd2f7" for="aCffffd2f7" onClick="this.blur()"><h3 class="headXT">What is long press?</h3> </label> <div> <div id="Cffffd2f7" class="Cffffd2f7 contain indent cup full" data-label="What is long press?"> <a name="what-is-long-press" data-name="what-is-long-press" id="what-is-long-press"></a> <div class="plate full Cffffd2f7"> <div class="fullcontent"> <div class="text align- mw "> <p>Long press is a user interface that allows quick access to the most popular actions you would take on that screen. To long press, hold your finger on a program card or a guide cell and it will pop up a list of options such as watch, program details, follow/record, etc. Long press is different from a simple tap where tapping the program card or the guide cell always takes you to the program info page.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff4077" name="C7014" aria-label="What is Watch?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff4077" for="aCffff4077" onClick="this.blur()"><h3 class="headXT">What is Watch?</h3> </label> <div> <div id="Cffff4077" class="Cffff4077 contain indent cup full" data-label="What is Watch?"> <a name="what-is-watch" data-name="what-is-watch" id="what-is-watch"></a> <div class="plate full Cffff4077"> <div class="fullcontent"> <div class="text align- mw "> <p>Watch is an action you would take to play/view your content on your mobile device.</p> </div> </div> </div> </div> </div> </div> </div> </div>  <div id="C7060" class="C7060 contain cup full accordion" data-label="App availability and location"> <style> </style> <a name="app-availability-and-location" data-name="app-availability-and-location" id="app-availability-and-location"></a> <div class="fullcontent "> <h2 id="hC7060" class="headS align-left bold mw"><div class="eyebrow"><br /></div>App availability and location</h2> </div> <div class="primary " data-n="6"> <div class="accordion "> <input type="checkbox" id="aCffffeb2b" name="C7060" aria-label="Can I watch Live TV with my Fios TV Mobile app anywhere?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffeb2b" for="aCffffeb2b" onClick="this.blur()"><h3 class="headXT">Can I watch Live TV with my Fios TV Mobile app anywhere?</h3> </label> <div> <div id="Cffffeb2b" class="Cffffeb2b contain indent cup full" data-label="Can I watch Live TV with my Fios TV Mobile app anywhere?"> <a name="can-i-watch-live-tv-with-my-fios-tv-mobile-app-anywhere" data-name="can-i-watch-live-tv-with-my-fios-tv-mobile-app-anywhere" id="can-i-watch-live-tv-with-my-fios-tv-mobile-app-anywhere"></a> <div class="plate full Cffffeb2b"> <div class="fullcontent"> <div class="text align- mw "> <p>You can watch Live TV anywhere within the United States and its territories. Availability of live TV channels on your mobile device depends on your Fios internet and Fios TV subscription and also on your in-office (IO) and out-of-office (OOO) status.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCbfc3" name="C7060" aria-label="What is In-Office (IO) and Out-of-Office (OOO)?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCbfc3" for="aCbfc3" onClick="this.blur()"><h3 class="headXT">What is In-Office (IO) and Out-of-Office (OOO)?</h3> </label> <div> <div id="Cbfc3" class="Cbfc3 contain indent cup full" data-label="What is In-Office (IO) and Out-of-Office (OOO)?"> <a name="what-is-in-office-(io)-and-out-of-office-(ooo)" data-name="what-is-in-office-(io)-and-out-of-office-(ooo)" id="what-is-in-office-(io)-and-out-of-office-(ooo)"></a> <div class="plate full Cbfc3"> <div class="fullcontent"> <div class="text align- mw "> <p>You are considered In-Office (IO) only when your device is connected to the Fios router provided with your Fios Internet service. This router is also associated with your Fios service account. When you are not Wi-Fi connected to your Fios router, even when you are physically next to it, you are always considered Out-of-Office (OOO). Your IO and OOO status determines your Fios TV Mobile app experience, availability of certain Fios TV Mobile app features, and the availability of Fios TV content for Live TV, On Demand, and DVR mobile streaming.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC14f1" name="C7060" aria-label="What about when I'm at someone else’s office who also has Fios TV and Fios Internet service?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC14f1" for="aC14f1" onClick="this.blur()"><h3 class="headXT">What about when I'm at someone else’s office who also has Fios TV and Fios Internet service?</h3> </label> <div> <div id="C14f1" class="C14f1 contain indent cup full" data-label="What about when I'm at someone else’s office who also has Fios TV and Fios Internet service?"> <a name="what-about-when-i'm-at-someone-else’s-office-who-also-has-fios-tv-and-fios-internet-service" data-name="what-about-when-i'm-at-someone-else’s-office-who-also-has-fios-tv-and-fios-internet-service" id="what-about-when-i'm-at-someone-else’s-office-who-also-has-fios-tv-and-fios-internet-service"></a> <div class="plate full C14f1"> <div class="fullcontent"> <div class="text align- mw "> <p>You are considered out-of-office (OOO) when you connect your device to their Fios router.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff18fa" name="C7060" aria-label="Can I use the Fios TV Mobile app when I am not connected with the Fios router?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff18fa" for="aCffff18fa" onClick="this.blur()"><h3 class="headXT">Can I use the Fios TV Mobile app when I am not connected with the Fios router?</h3> </label> <div> <div id="Cffff18fa" class="Cffff18fa contain indent cup full" data-label="Can I use the Fios TV Mobile app when I am not connected with the Fios router?"> <a name="can-i-use-the-fios-tv-mobile-app-when-i-am-not-connected-with-the-fios-router" data-name="can-i-use-the-fios-tv-mobile-app-when-i-am-not-connected-with-the-fios-router" id="can-i-use-the-fios-tv-mobile-app-when-i-am-not-connected-with-the-fios-router"></a> <div class="plate full Cffff18fa"> <div class="fullcontent"> <div class="text align- mw "> <p>Yes. When you are not connected to your Fios router, you can access the internet via some other Wi-Fi connection (free or paid) or via a 3G/4G mobile wireless network. Also, when you are not connected to your Fios router, you will get the OOO Fios TV Mobile app experience, which may not include all the channels as when in-office.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff53b9" name="C7060" aria-label="Can I stream content when I am outside the United States or its Territories?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff53b9" for="aCffff53b9" onClick="this.blur()"><h3 class="headXT">Can I stream content when I am outside the United States or its Territories?</h3> </label> <div> <div id="Cffff53b9" class="Cffff53b9 contain indent cup full" data-label="Can I stream content when I am outside the United States or its Territories?"> <a name="can-i-stream-content-when-i-am-outside-the-united-states-or-its-territories" data-name="can-i-stream-content-when-i-am-outside-the-united-states-or-its-territories" id="can-i-stream-content-when-i-am-outside-the-united-states-or-its-territories"></a> <div class="plate full Cffff53b9"> <div class="fullcontent"> <div class="text align- mw "> <p>Content is not available for streaming outside of the United States and its territories.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC9053" name="C7060" aria-label="Is there a wireless data charge to stream video to my device?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC9053" for="aC9053" onClick="this.blur()"><h3 class="headXT">Is there a wireless data charge to stream video to my device?</h3> </label> <div> <div id="C9053" class="C9053 contain indent cup full" data-label="Is there a wireless data charge to stream video to my device?"> <a name="is-there-a-wireless-data-charge-to-stream-video-to-my-device" data-name="is-there-a-wireless-data-charge-to-stream-video-to-my-device" id="is-there-a-wireless-data-charge-to-stream-video-to-my-device"></a> <div class="plate full C9053"> <div class="fullcontent"> <div class="text align- mw "> <p>Verizon Wireless service customers using the Fios TV Mobile app (version 1.0 or later) on a compatible device in the United States may incur Verizon Wireless data usage charges for watching videos. You will incur data usage for non-streaming activity, such as starting/restarting the App, going off airplane mode and transitioning from Wi-Fi to 4G LTE (approximately 1-5 MB per instance) and diagnostic data (approximately 12 MB per month for typical streaming activity, substantially greater for high levels of streaming). Video streamed to your mobile device or tablet exclusively over Wi-Fi will not incur wireless data charges.</p> <p>If you are not a Verizon Wireless customer and stream a video over a 3G or 4G LTE wireless network, then any applicable wireless data charges will apply.</p> <p>For more info, see the End User License Agreement (EULA) that can be found in the ‘About’ section under Settings.</p> </div> </div> </div> </div> </div> </div> </div> </div>  <div id="Cffffd385" class="Cffffd385 contain cup full accordion" data-label="Settings"> <style> </style> <a name="settings" data-name="settings" id="settings"></a> <div class="fullcontent "> <h2 id="hCffffd385" class="headS align-left bold mw"><div class="eyebrow"><br /></div>Settings</h2> <div class="text align-left mw "> <p>Explore these topics for answers to some of the most common questions related to settings in the Fios TV Mobile app.</p> </div> </div> <div class="primary " data-n="8"> <div class="accordion "> <input type="checkbox" id="aC8ee6" name="Cffffd385" aria-label="How can I go to Settings and what can I do there?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC8ee6" for="aC8ee6" onClick="this.blur()"><h3 class="headXT">How can I go to Settings and what can I do there?</h3> </label> <div> <div id="C8ee6" class="C8ee6 contain indent cup full" data-label="How can I go to Settings and what can I do there?"> <a name="how-can-i-go-to-settings-and-what-can-i-do-there" data-name="how-can-i-go-to-settings-and-what-can-i-do-there" id="how-can-i-go-to-settings-and-what-can-i-do-there"></a> <div class="plate full C8ee6"> <div class="fullcontent"> <div class="text align- mw "> <p>Placed at the top left of the Fios TV Mobile app screens, Fios TV users may tap the<b> Gear</b> icon (for iOS) or 3 lines (for Android) to access their app settings.</p> <p>From here, you can:</p> <ul> <li>Manage your preferences including:<ul> <li>Parental controls (PCON)</li> <li>Network preference for downloading content</li> </ul> </li> <li>Manage your device registration and transfer devices to view purchased content or to download content</li> <li>Access the Fios TV Mobile app help center to read the frequently asked questions (FAQs) and to report and track issues</li> </ul> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff0928" name="Cffffd385" aria-label="Does the app allow me to apply Parental Controls?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff0928" for="aCffff0928" onClick="this.blur()"><h3 class="headXT">Does the app allow me to apply Parental Controls?</h3> </label> <div> <div id="Cffff0928" class="Cffff0928 contain indent cup full" data-label="Does the app allow me to apply Parental Controls?"> <a name="does-the-app-allow-me-to-apply-parental-controls" data-name="does-the-app-allow-me-to-apply-parental-controls" id="does-the-app-allow-me-to-apply-parental-controls"></a> <div class="plate full Cffff0928"> <div class="fullcontent"> <div class="text align- mw "> <p>Yes. To manage Parental Controls (PCON) go to <b>Settings > Preferences</b>. You will first need to create a PCON PIN to enable parental controls. Once you create a PCON PIN, you may select by age groups or by a custom selection that allows you to select the maximum allowed rating. Parental controls filtering will apply to the mobile device only.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffffb7da" name="Cffffd385" aria-label="Is Closed Captioning (CC) supported?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffb7da" for="aCffffb7da" onClick="this.blur()"><h3 class="headXT">Is Closed Captioning (CC) supported?</h3> </label> <div> <div id="Cffffb7da" class="Cffffb7da contain indent cup full" data-label="Is Closed Captioning (CC) supported?"> <a name="is-closed-captioning-(cc)-supported" data-name="is-closed-captioning-(cc)-supported" id="is-closed-captioning-(cc)-supported"></a> <div class="plate full Cffffb7da"> <div class="fullcontent"> <div class="text align- mw "> <p>Closed Captioning is supported from the video player only for Live TV or On Demand content that supports closed captioning (CC).</p> <p>Since this app supports many Android-based devices, this app considers only the Google subtitles (CC) selection under <b>Settings > Accessibility > Hearing</b>. For Android-based Samsung devices, the Samsung subtitles (CC) selection is not considered.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC82d6" name="Cffffd385" aria-label="Is SAP supported?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC82d6" for="aC82d6" onClick="this.blur()"><h3 class="headXT">Is SAP supported?</h3> </label> <div> <div id="C82d6" class="C82d6 contain indent cup full" data-label="Is SAP supported?"> <a name="is-sap-supported" data-name="is-sap-supported" id="is-sap-supported"></a> <div class="plate full C82d6"> <div class="fullcontent"> <div class="text align- mw "> <p>Secondary Audio Programming (SAP) is available, for many programs aired on Live TV, from your video player only. SAP may contain audio in Spanish (most common), other languages, or even Descriptive Video Service (DVS), which assist the visually impaired by describing the action as it takes place on screen. Any time SAP is available for the program you are watching, you will see an SAP button. Simply tap the button, select the audio stream of your choice, and you should start hearing the secondary audio language or DVS.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCf0c8" name="Cffffd385" aria-label="Why do I need to register my device?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCf0c8" for="aCf0c8" onClick="this.blur()"><h3 class="headXT">Why do I need to register my device?</h3> </label> <div> <div id="Cf0c8" class="Cf0c8 contain indent cup full" data-label="Why do I need to register my device?"> <a name="why-do-i-need-to-register-my-device" data-name="why-do-i-need-to-register-my-device" id="why-do-i-need-to-register-my-device"></a> <div class="plate full Cf0c8"> <div class="fullcontent"> <div class="text align- mw "> <p>To access your On Demand* content on a mobile device, you need to first register it as one of your On Demand devices. Upon registering, the device will then occupy one of your available On Demand device spots. If your device is not registered, you will be prompted to do so when you attempt to stream On Demand content. *While a lot of On Demand content is available for viewing on your set-top box, and registered mobile devices, there is On Demand content that is available for viewing only on your set-top box.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff95bf" name="Cffffd385" aria-label="What devices can I register to use with On Demand?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff95bf" for="aCffff95bf" onClick="this.blur()"><h3 class="headXT">What devices can I register to use with On Demand?</h3> </label> <div> <div id="Cffff95bf" class="Cffff95bf contain indent cup full" data-label="What devices can I register to use with On Demand?"> <a name="what-devices-can-i-register-to-use-with-on-demand" data-name="what-devices-can-i-register-to-use-with-on-demand" id="what-devices-can-i-register-to-use-with-on-demand"></a> <div class="plate full Cffff95bf"> <div class="fullcontent"> <div class="text align- mw "> <p>You can add the following devices:</p> <ul> <li>Mobile phone (supported Apple and Android models)</li> <li>Tablet (supported Apple, Android, and Kindle Fire models)</li> <li>Visit the Supported Devices section in the FAQ for more details.</li> </ul> <p>Once you reach your On Demand device limit, the primary account owner will be required to unregister an existing device before adding a new one, or you may transfer the registration from an existing device to another one.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC8a0a" name="Cffffd385" aria-label="Can I manage my On Demand registered devices from the app?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC8a0a" for="aC8a0a" onClick="this.blur()"><h3 class="headXT">Can I manage my On Demand registered devices from the app?</h3> </label> <div> <div id="C8a0a" class="C8a0a contain indent cup full" data-label="Can I manage my On Demand registered devices from the app?"> <a name="can-i-manage-my-on-demand-registered-devices-from-the-app" data-name="can-i-manage-my-on-demand-registered-devices-from-the-app" id="can-i-manage-my-on-demand-registered-devices-from-the-app"></a> <div class="plate full C8a0a"> <div class="fullcontent"> <div class="text align- mw "> <p>Yes, the primary account owner can register a new device, transfer registrations or even remove previously registered devices from the<b> Settings > Devices</b> section of the Fios TV Mobile app.</p> <p>If you replace a mobile device or tablet, the primary account owner will need to unregister the old device and then add the new one as one of the On Demand registered devices.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff44a8" name="Cffffd385" aria-label="What kind of Fios TV Mobile app support or help can I get?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff44a8" for="aCffff44a8" onClick="this.blur()"><h3 class="headXT">What kind of Fios TV Mobile app support or help can I get?</h3> </label> <div> <div id="Cffff44a8" class="Cffff44a8 contain indent cup full" data-label="What kind of Fios TV Mobile app support or help can I get?"> <a name="what-kind-of-fios-tv-mobile-app-support-or-help-can-i-get" data-name="what-kind-of-fios-tv-mobile-app-support-or-help-can-i-get" id="what-kind-of-fios-tv-mobile-app-support-or-help-can-i-get"></a> <div class="plate full Cffff44a8"> <div class="fullcontent"> <div class="text align- mw "> <p>Sometimes the simplest way to resolve an issue might be to simply close the app and launch it again, or to logout and log back in.</p> <p>If you are having issues that surface repeatedly or simply persist, you can always report it through the app from the<b> Settings > Help</b> center section. Once you submit it, you can also track it.</p> <p>For security reasons, please do not include your account password. It may be helpful to include details about your issue, as well as relevant account information (My Business user ID), version number, device, or platform details.</p> </div> </div> </div> </div> </div> </div> </div> </div>  <div id="Cffffa8b5" class="Cffffa8b5 contain cup full accordion" data-label="Guide"> <style> </style> <a name="guide" data-name="guide" id="guide"></a> <div class="fullcontent "> <h2 id="hCffffa8b5" class="headS align-left bold mw"><div class="eyebrow"><br /></div>Guide</h2> <div class="text align-left mw "> <p>Guide is your primary menu option to navigate live TV content available with your TV service. In your menu, go to Guide to scroll through all of your available channels. You can view TV listings by channel numbers or “Neighborhoods” (channel genre). To switch to the “Neighborhood” experience, select the ‘Genre’ sort option from the guide filter. You can also set your favorite channels.</p> <p>The Guide has the following sections that you can use to navigate Live TV:</p> <ul> <li>Watch now<ul> <li>Best used for immediate mobile viewing</li> <li>Presents currently airing and subscribed mobile-friendly channels</li> <li>Use the drop down filter and/or the HD toggle filter to refine your content</li> </ul> </li> <li>TV listings<ul> <li>Best to schedule your recordings</li> <li>Presents the familiar 14-day TV Guide channel lineup with channel numbers</li> <li>Includes multiple-filter capability (described earlier)</li> <li>Ability to ‘Play on’ your show on your TV via the Fios TV Mobile app</li> <li>Tap the filter capsule to expose a panel from where you can select your filter options</li> </ul> </li> </ul> </div> </div> <div class="primary " data-n="5"> <div class="accordion "> <input type="checkbox" id="aC9bb6" name="Cffffa8b5" aria-label="Can I favorite a channel?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC9bb6" for="aC9bb6" onClick="this.blur()"><h3 class="headXT">Can I favorite a channel?</h3> </label> <div> <div id="C9bb6" class="C9bb6 contain indent cup full" data-label="Can I favorite a channel?"> <a name="can-i-favorite-a-channel" data-name="can-i-favorite-a-channel" id="can-i-favorite-a-channel"></a> <div class="plate full C9bb6"> <div class="fullcontent"> <div class="text align- mw "> <p>Yes. Go to the TV listings option under Guide, tap the channel logos on the left hand side to either favorite a channel or to remove the channel from being a favorite.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCda58" name="Cffffa8b5" aria-label="Can I watch the entire Fios TV service channel lineup on my mobile device?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCda58" for="aCda58" onClick="this.blur()"><h3 class="headXT">Can I watch the entire Fios TV service channel lineup on my mobile device?</h3> </label> <div> <div id="Cda58" class="Cda58 contain indent cup full" data-label="Can I watch the entire Fios TV service channel lineup on my mobile device?"> <a name="can-i-watch-the-entire-fios-tv-service-channel-lineup-on-my-mobile-device" data-name="can-i-watch-the-entire-fios-tv-service-channel-lineup-on-my-mobile-device" id="can-i-watch-the-entire-fios-tv-service-channel-lineup-on-my-mobile-device"></a> <div class="plate full Cda58"> <div class="fullcontent"> <div class="text align- mw "> <p>All Fios TV subscribers with a Fios Internet subscription can watch a smaller selection from the full channel lineup while in-office (IO). Out-of-office (OOO) live TV viewing is a smaller selection from these in-office channels. Virtually all subscribed live TV channels can be viewed in-office (IO) only, on eligible mobile devices and tablets, with Fios internet subscription and with Fios TV subscription that includes a Fios TV One set-top box (referred to as the Verizon Media Server (VMS). There may be some configurations (as an example, the VMS configured as an IP client) where watching the full channel lineup is not supported. For more information refer to the FAQs on Verizon Media Server (VMS) Streaming.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff00aa" name="Cffffa8b5" aria-label="Can I stream live TV content when I am outside of the United States?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff00aa" for="aCffff00aa" onClick="this.blur()"><h3 class="headXT">Can I stream live TV content when I am outside of the United States?</h3> </label> <div> <div id="Cffff00aa" class="Cffff00aa contain indent cup full" data-label="Can I stream live TV content when I am outside of the United States?"> <a name="can-i-stream-live-tv-content-when-i-am-outside-of-the-united-states" data-name="can-i-stream-live-tv-content-when-i-am-outside-of-the-united-states" id="can-i-stream-live-tv-content-when-i-am-outside-of-the-united-states"></a> <div class="plate full Cffff00aa"> <div class="fullcontent"> <div class="text align- mw "> <p>Live TV content is only available in the United States or its territories.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffffcba6" name="Cffffa8b5" aria-label="What are channel ‘Neighbourhood’?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffcba6" for="aCffffcba6" onClick="this.blur()"><h3 class="headXT">What are channel ‘Neighbourhood’?</h3> </label> <div> <div id="Cffffcba6" class="Cffffcba6 contain indent cup full" data-label="What are channel ‘Neighbourhood’?"> <a name="what-are-channel-‘neighbourhood’" data-name="what-are-channel-‘neighbourhood’" id="what-are-channel-‘neighbourhood’"></a> <div class="plate full Cffffcba6"> <div class="fullcontent"> <div class="text align- mw "> <p>Neighbourhood, available on Watch now and on TV listings guide, are live TV channels grouped by genres like Shopping, Locals, Spiritual, Entertainment, Home & Leisure, Kids & Family, etc. You can surf the Guide by genre by tapping the filter icon and then selecting the sort by ‘Genre’ mode.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffffc1f8" name="Cffffa8b5" aria-label="Where are the channel numbers?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffc1f8" for="aCffffc1f8" onClick="this.blur()"><h3 class="headXT">Where are the channel numbers?</h3> </label> <div> <div id="Cffffc1f8" class="Cffffc1f8 contain indent cup full" data-label="Where are the channel numbers?"> <a name="where-are-the-channel-numbers" data-name="where-are-the-channel-numbers" id="where-are-the-channel-numbers"></a> <div class="plate full Cffffc1f8"> <div class="fullcontent"> <div class="text align- mw "> <p>You can surf the Guide by channel numbers, if in the Neighborhood genre mode, by tapping the filter icon and then selecting the sort by ‘Channel #’ mode.</p> </div> </div> </div> </div> </div> </div> </div> </div>  <div id="C5c18" class="C5c18 contain cup full accordion" data-label="On Demand"> <style> </style> <a name="on-demand" data-name="on-demand" id="on-demand"></a> <div class="fullcontent "> <h2 id="hC5c18" class="headS align-left bold mw"><div class="eyebrow"><br /></div>On Demand</h2> <div class="text align-left mw "> <p>You can find On Demand content on the <b>Home</b> screen or in the <b>Browse</b> sections of the app. You may also <b>Search</b> on a title of interest and the program information page of that title will inform you of its On Demand availability.</p> <p>You have On Demand access to titles with your Fios TV package subscription and you also have titles available for purchase or for rental. You can find your rented or purchased content under <b>My Stuff > Purchased</b> on this app.</p> <p> *While a lot of On Demand content is available for viewing on your set-top box and registered mobile devices, there is On Demand content that is available for viewing only on your set-top box.</p> </div> </div> <div class="primary " data-n="7"> <div class="accordion "> <input type="checkbox" id="aCfc73" name="C5c18" aria-label="How does On Demand work?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCfc73" for="aCfc73" onClick="this.blur()"><h3 class="headXT">How does On Demand work?</h3> </label> <div> <div id="Cfc73" class="Cfc73 contain indent cup full" data-label="How does On Demand work?"> <a name="how-does-on-demand-work" data-name="how-does-on-demand-work" id="how-does-on-demand-work"></a> <div class="plate full Cfc73"> <div class="fullcontent"> <div class="text align- mw "> <p>Any** On Demand title you buy or rent instantly shows up on all your On Demand registered devices if those devices are connected to the Internet. You may be required to refresh your library to view the updated list. For On Demand registered devices, the primary account owner go to <b>Settings > Devices</b>.</p> <p>**look for web or mobile content availability prior to purchases or rentals made on your set-top box.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC917b" name="C5c18" aria-label="What’s the difference between buying and renting an On Demand title?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC917b" for="aC917b" onClick="this.blur()"><h3 class="headXT">What’s the difference between buying and renting an On Demand title?</h3> </label> <div> <div id="C917b" class="C917b contain indent cup full" data-label="What’s the difference between buying and renting an On Demand title?"> <a name="what’s-the-difference-between-buying-and-renting-an-on-demand-title" data-name="what’s-the-difference-between-buying-and-renting-an-on-demand-title" id="what’s-the-difference-between-buying-and-renting-an-on-demand-title"></a> <div class="plate full C917b"> <div class="fullcontent"> <div class="text align- mw "> <p>When you buy an On Demand title, you pay once and can access the title an unlimited number of times over an indefinite period of time.</p> <p>When you rent an On Demand title, you pay once and can access the title for a limited period only.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff5927" name="C5c18" aria-label="What happens to the On Demand titles I rent or purchase if I move away or leave Verizon?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff5927" for="aCffff5927" onClick="this.blur()"><h3 class="headXT">What happens to the On Demand titles I rent or purchase if I move away or leave Verizon?</h3> </label> <div> <div id="Cffff5927" class="Cffff5927 contain indent cup full" data-label="What happens to the On Demand titles I rent or purchase if I move away or leave Verizon?"> <a name="what-happens-to-the-on-demand-titles-i-rent-or-purchase-if-i-move-away-or-leave-verizon" data-name="what-happens-to-the-on-demand-titles-i-rent-or-purchase-if-i-move-away-or-leave-verizon" id="what-happens-to-the-on-demand-titles-i-rent-or-purchase-if-i-move-away-or-leave-verizon"></a> <div class="plate full Cffff5927"> <div class="fullcontent"> <div class="text align- mw "> <p>Rental titles will no longer be playable after the rental period has expired.</p> <p>You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Business User ID and password.</p> <p>You can access these titles on registered, supported mobile devices.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC2423" name="C5c18" aria-label="Why can't I purchase or rent On Demand titles on certain devices?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC2423" for="aC2423" onClick="this.blur()"><h3 class="headXT">Why can't I purchase or rent On Demand titles on certain devices?</h3> </label> <div> <div id="C2423" class="C2423 contain indent cup full" data-label="Why can't I purchase or rent On Demand titles on certain devices?"> <a name="why-can't-i-purchase-or-rent-on-demand-titles-on-certain-devices" data-name="why-can't-i-purchase-or-rent-on-demand-titles-on-certain-devices" id="why-can't-i-purchase-or-rent-on-demand-titles-on-certain-devices"></a> <div class="plate full C2423"> <div class="fullcontent"> <div class="text align- mw "> <p>Certain devices, such as iPhones, iPads, and Kindle Fire tablets, are view-only. This means that you can purchase or rent On Demand titles via other access points like your set-top box and then watch them on these devices, but you cannot make purchases or rentals directly through these devices.</p> <p>If you are using the Fios TV Mobile app prior to your Fios office installation, you may also be restricted on Android devices as well. Rest assured that once your Fios installation is complete, you will be able to purchase or rent On Demand titles if allowed with your business TV plan. We simply need to set up your Fios office equipment before you can do so.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC791b" name="C5c18" aria-label="Can I download purchased or rented content to my PC or laptop?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC791b" for="aC791b" onClick="this.blur()"><h3 class="headXT">Can I download purchased or rented content to my PC or laptop?</h3> </label> <div> <div id="C791b" class="C791b contain indent cup full" data-label="Can I download purchased or rented content to my PC or laptop?"> <a name="can-i-download-purchased-or-rented-content-to-my-pc-or-laptop" data-name="can-i-download-purchased-or-rented-content-to-my-pc-or-laptop" id="can-i-download-purchased-or-rented-content-to-my-pc-or-laptop"></a> <div class="plate full C791b"> <div class="fullcontent"> <div class="text align- mw "> <p>Verizon Fios TV for Business subscribers cannot download or stream purchased or rented content to your PC or laptop.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC1e12" name="C5c18" aria-label="What if I mistakenly purchase the wrong or an incorrect version of an On Demand title?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC1e12" for="aC1e12" onClick="this.blur()"><h3 class="headXT">What if I mistakenly purchase the wrong or an incorrect version of an On Demand title?</h3> </label> <div> <div id="C1e12" class="C1e12 contain indent cup full" data-label="What if I mistakenly purchase the wrong or an incorrect version of an On Demand title?"> <a name="what-if-i-mistakenly-purchase-the-wrong-or-an-incorrect-version-of-an-on-demand-title" data-name="what-if-i-mistakenly-purchase-the-wrong-or-an-incorrect-version-of-an-on-demand-title" id="what-if-i-mistakenly-purchase-the-wrong-or-an-incorrect-version-of-an-on-demand-title"></a> <div class="plate full C1e12"> <div class="fullcontent"> <div class="text align- mw "> <p>On Demand titles are not eligible for refunds. You will be alerted at each stage while making a purchase in the On Demand store. Please ensure that you have selected your intended choice in the correct format before you confirm your purchase or rental.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff125d" name="C5c18" aria-label="How do I prevent others from buying On Demand titles on my account?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff125d" for="aCffff125d" onClick="this.blur()"><h3 class="headXT">How do I prevent others from buying On Demand titles on my account?</h3> </label> <div> <div id="Cffff125d" class="Cffff125d contain indent cup full" data-label="How do I prevent others from buying On Demand titles on my account?"> <a name="how-do-i-prevent-others-from-buying-on-demand-titles-on-my-account" data-name="how-do-i-prevent-others-from-buying-on-demand-titles-on-my-account" id="how-do-i-prevent-others-from-buying-on-demand-titles-on-my-account"></a> <div class="plate full Cffff125d"> <div class="fullcontent"> <div class="text align- mw "> <p>The Fios TV Mobile app will ask for your My Business password when you attempt an On Demand transaction. Please do not share your password with anyone. For your protection, Verizon advises that you change your passwords frequently. Choose a password that is easy to remember but difficult for others to guess.</p> </div> </div> </div> </div> </div> </div> </div> </div>  <div id="Ccb5" class="Ccb5 contain cup full accordion" data-label="My Stuff"> <style> </style> <a name="my-stuff" data-name="my-stuff" id="my-stuff"></a> <div class="fullcontent "> <h2 id="hCcb5" class="headS align-left bold mw"><div class="eyebrow"><br /></div>My Stuff</h2> <div class="text align-left mw "> <p>Turn to My Stuff to check what your DVR has in store for you. You may also check your upcoming recordings or manage recordings of your favorite movies and TV series. Other things under My Stuff include:</p> <ul> <li><b>Purchased:</b> This is your library of On Demand purchases and rentals</li> <li><b>Downloaded: </b>Find your downloaded On Demand purchased or rented content here</li> <li><b>Bookmarks:</b> Houses your bookmarked On Demand titles</li> </ul> </div> </div> <div class="primary "> </div> </div>  <div id="C8ef7" class="C8ef7 contain cup full accordion" data-label="DVR"> <style> </style> <a name="dvr" data-name="dvr" id="dvr"></a> <div class="fullcontent "> <h2 id="hC8ef7" class="headS align-left bold mw"><div class="eyebrow"><br /></div>DVR</h2> <div class="text align-left mw "> <p>If you have one or more DVRs in your office, use the Fios TV Mobile app to manage and schedule your DVR recordings from anywhere.</p> </div> </div> <div class="primary " data-n="6"> <div class="accordion "> <input type="checkbox" id="aC9834" name="C8ef7" aria-label="How can I upgrade my service to allow DVR recordings?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC9834" for="aC9834" onClick="this.blur()"><h3 class="headXT">How can I upgrade my service to allow DVR recordings?</h3> </label> <div> <div id="C9834" class="C9834 contain indent cup full" data-label="How can I upgrade my service to allow DVR recordings?"> <a name="how-can-i-upgrade-my-service-to-allow-dvr-recordings" data-name="how-can-i-upgrade-my-service-to-allow-dvr-recordings" id="how-can-i-upgrade-my-service-to-allow-dvr-recordings"></a> <div class="plate full C9834"> <div class="fullcontent"> <div class="text align- mw "> <p>To determine if your business is eligible for an upgrade to your service to include a DVR recording feature, please call Verizon at <a href="tel:18008374966">1-800-VERIZON</a> (<a href="tel:18008374966">1-800-837-4966</a>).</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCf7a8" name="C8ef7" aria-label="Can I watch my recorded content from my mobile or tablet device?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCf7a8" for="aCf7a8" onClick="this.blur()"><h3 class="headXT">Can I watch my recorded content from my mobile or tablet device?</h3> </label> <div> <div id="Cf7a8" class="Cf7a8 contain indent cup full" data-label="Can I watch my recorded content from my mobile or tablet device?"> <a name="can-i-watch-my-recorded-content-from-my-mobile-or-tablet-device" data-name="can-i-watch-my-recorded-content-from-my-mobile-or-tablet-device" id="can-i-watch-my-recorded-content-from-my-mobile-or-tablet-device"></a> <div class="plate full Cf7a8"> <div class="fullcontent"> <div class="text align- mw "> <p>Yes, this is only available to Private Viewing Business TV subscribers with Multi-Room DVR Enhanced or Premium Service and Fios Internet. To learn more, read the FAQs on Multi-Room DVR Enhanced Service Mobility.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCc2a4" name="C8ef7" aria-label="Can I watch my recorded content in and out of my office?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCc2a4" for="aCc2a4" onClick="this.blur()"><h3 class="headXT">Can I watch my recorded content in and out of my office?</h3> </label> <div> <div id="Cc2a4" class="Cc2a4 contain indent cup full" data-label="Can I watch my recorded content in and out of my office?"> <a name="can-i-watch-my-recorded-content-in-and-out-of-my-office" data-name="can-i-watch-my-recorded-content-in-and-out-of-my-office" id="can-i-watch-my-recorded-content-in-and-out-of-my-office"></a> <div class="plate full Cc2a4"> <div class="fullcontent"> <div class="text align- mw "> <p>Yes, Multi-Room DVR Enhanced or Premium Service and Fios Internet subscribers can. With the Fios TV Mobile app and with internet access, you can watch eligible recorded content anywhere within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content from being streamed out-of-office. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-office."</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffffaaba" name="C8ef7" aria-label="Can I use my mobile or tablet to set DVR recordings?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffaaba" for="aCffffaaba" onClick="this.blur()"><h3 class="headXT">Can I use my mobile or tablet to set DVR recordings?</h3> </label> <div> <div id="Cffffaaba" class="Cffffaaba contain indent cup full" data-label="Can I use my mobile or tablet to set DVR recordings?"> <a name="can-i-use-my-mobile-or-tablet-to-set-dvr-recordings" data-name="can-i-use-my-mobile-or-tablet-to-set-dvr-recordings" id="can-i-use-my-mobile-or-tablet-to-set-dvr-recordings"></a> <div class="plate full Cffffaaba"> <div class="fullcontent"> <div class="text align- mw "> <p>Yes. You can set DVR recordings from the Guide section of the app or from the program info page when that content is available on live TV.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC4fb1" name="C8ef7" aria-label="Where can I manage DVR recordings?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC4fb1" for="aC4fb1" onClick="this.blur()"><h3 class="headXT">Where can I manage DVR recordings?</h3> </label> <div> <div id="C4fb1" class="C4fb1 contain indent cup full" data-label="Where can I manage DVR recordings?"> <a name="where-can-i-manage-dvr-recordings" data-name="where-can-i-manage-dvr-recordings" id="where-can-i-manage-dvr-recordings"></a> <div class="plate full C4fb1"> <div class="fullcontent"> <div class="text align- mw "> <p>First go to <b>My Stuff > DVR</b>. To view your eligible recorded content go to the Recorded section. To manage your DVR recordings go to either Upcoming or to Series.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff43fc" name="C8ef7" aria-label="Is the DVR management feature supported by a non-Verizon authorized router?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff43fc" for="aCffff43fc" onClick="this.blur()"><h3 class="headXT">Is the DVR management feature supported by a non-Verizon authorized router?</h3> </label> <div> <div id="Cffff43fc" class="Cffff43fc contain indent cup full" data-label="Is the DVR management feature supported by a non-Verizon authorized router?"> <a name="is-the-dvr-management-feature-supported-by-a-non-verizon-authorized-router" data-name="is-the-dvr-management-feature-supported-by-a-non-verizon-authorized-router" id="is-the-dvr-management-feature-supported-by-a-non-verizon-authorized-router"></a> <div class="plate full Cffff43fc"> <div class="fullcontent"> <div class="text align- mw "> <p>No, only Verizon authorized routers are supported to work with the DVR management feature at this time.</p> </div> </div> </div> </div> </div> </div> </div> </div>  <div id="C7979" class="C7979 contain cup full accordion" data-label="Verizon Media Server"> <style> </style> <a name="verizon-media-server" data-name="verizon-media-server" id="verizon-media-server"></a> <div class="fullcontent "> <h2 id="hC7979" class="headS align-left bold mw"><div class="eyebrow"><br /></div>Verizon Media Server</h2> <div class="text align-left mw "> <p>The Verizon Media Server (VMS) is the Fios TV One set-top box (STB) that you get with your Multi-Room DVR Enhanced or Premium Service (referred to as Multi-Room DVR Enhanced Service in the FAQ).</p> </div> </div> <div class="primary " data-n="29"> <div class="accordion "> <input type="checkbox" id="aCffff6872" name="C7979" aria-label="What is VMS streaming?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff6872" for="aCffff6872" onClick="this.blur()"><h3 class="headXT">What is VMS streaming?</h3> </label> <div> <div id="Cffff6872" class="Cffff6872 contain indent cup full" data-label="What is VMS streaming?"> <a name="what-is-vms-streaming" data-name="what-is-vms-streaming" id="what-is-vms-streaming"></a> <div class="plate full Cffff6872"> <div class="fullcontent"> <div class="text align- mw "> <p>This is a feature available with the Fios TV Mobile app that allows live TV streaming and DVR streaming from the Verizon Media Server (VMS) to an eligible mobile device or tablet.</p> <p>With the VMS streaming feature, subscribers of both Fios Internet and Fios TV service that includes the VMS box can watch virtually all subscribed live TV channels while in-office and connected to the Fios router. There may be some configurations (as an example, the VMS configured as an IP client) where watching the full channel lineup is not supported.</p> <p>In addition to the live TV VMS streaming, subscribers of both Fios internet and Multi-Room DVR Enhanced or Premium service can also stream DVR content:</p> <ul> <li>Access recorded content while in-office and connected to the Fios router</li> <li>Access several recordings while out-of-office and connected to a Wi-Fi or a wireless mobile network<ul> <li>Note: Some content providers and channel stations who own the original content restrict recorded content to be streamed out-of-office</li> </ul> </li> </ul> <p>To start live TV streaming or DVR streaming from your VMS, your mobile device must be auto-paired with the VMS. To do this, your Fios TV Mobile app must be launched in-office while connected to your office Fios router. To learn more, read the FAQs on Verizon Media Server streaming.</p> <p>Viewing content on mobile devices is best effort and is not guaranteed. </p> <p>Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff001c" name="C7979" aria-label="Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff001c" for="aCffff001c" onClick="this.blur()"><h3 class="headXT">Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)</h3> </label> <div> <div id="Cffff001c" class="Cffff001c contain indent cup full" data-label="Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)"> <a name="why-does-the-fios-tv-mobile-app-need-local-network-privacy-permission-(ios-14-only)" data-name="why-does-the-fios-tv-mobile-app-need-local-network-privacy-permission-(ios-14-only)" id="why-does-the-fios-tv-mobile-app-need-local-network-privacy-permission-(ios-14-only)"></a> <div class="plate full Cffff001c"> <div class="fullcontent"> <div class="text align- mw "> <p>The Fios TV Mobile app uses the local network to communicate with your Fios router to deliver content. Be sure to allow this permission to fully enjoy the app.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC1266" name="C7979" aria-label="How do I watch my recorded content and live TV on my mobile device or tablet?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC1266" for="aC1266" onClick="this.blur()"><h3 class="headXT">How do I watch my recorded content and live TV on my mobile device or tablet?</h3> </label> <div> <div id="C1266" class="C1266 contain indent cup full" data-label="How do I watch my recorded content and live TV on my mobile device or tablet?"> <a name="how-do-i-watch-my-recorded-content-and-live-tv-on-my-mobile-device-or-tablet" data-name="how-do-i-watch-my-recorded-content-and-live-tv-on-my-mobile-device-or-tablet" id="how-do-i-watch-my-recorded-content-and-live-tv-on-my-mobile-device-or-tablet"></a> <div class="plate full C1266"> <div class="fullcontent"> <div class="text align- mw "> <p>You must be subscribed to both Fios Internet and Multi-Room DVR Enhanced or Premium Service to access your recorded content and live TV on your eligible mobile device or tablet. Download the Fios TV Mobile app from the iOS, Android, or Amazon Kindle app stores. Launch your Fios TV Mobile app with your Verizon My Business username and password while you are in-office and connected to your Fios Router.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffffdd62" name="C7979" aria-label="I am not sure if I have Multi-Room DVR Enhanced or Premium Service. How can I check?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffdd62" for="aCffffdd62" onClick="this.blur()"><h3 class="headXT">I am not sure if I have Multi-Room DVR Enhanced or Premium Service. How can I check?</h3> </label> <div> <div id="Cffffdd62" class="Cffffdd62 contain indent cup full" data-label="I am not sure if I have Multi-Room DVR Enhanced or Premium Service. How can I check?"> <a name="i-am-not-sure-if-i-have-multi-room-dvr-enhanced-or-premium-service-how-can-i-check" data-name="i-am-not-sure-if-i-have-multi-room-dvr-enhanced-or-premium-service-how-can-i-check" id="i-am-not-sure-if-i-have-multi-room-dvr-enhanced-or-premium-service-how-can-i-check"></a> <div class="plate full Cffffdd62"> <div class="fullcontent"> <div class="text align- mw "> <p>Log into <a href="/mybusiness">verizon.com/mybusiness</a> with your My Business user ID and password to check your Fios TV plan.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffffe7bc" name="C7979" aria-label="I am not a Multi-Room DVR Enhanced or Premium Service customer. How do I sign-up for it?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffe7bc" for="aCffffe7bc" onClick="this.blur()"><h3 class="headXT">I am not a Multi-Room DVR Enhanced or Premium Service customer. How do I sign-up for it?</h3> </label> <div> <div id="Cffffe7bc" class="Cffffe7bc contain indent cup full" data-label="I am not a Multi-Room DVR Enhanced or Premium Service customer. How do I sign-up for it?"> <a name="i-am-not-a-multi-room-dvr-enhanced-or-premium-service-customer-how-do-i-sign-up-for-it" data-name="i-am-not-a-multi-room-dvr-enhanced-or-premium-service-customer-how-do-i-sign-up-for-it" id="i-am-not-a-multi-room-dvr-enhanced-or-premium-service-customer-how-do-i-sign-up-for-it"></a> <div class="plate full Cffffe7bc"> <div class="fullcontent"> <div class="text align- mw "> <p>To determine if your business is eligible for an upgrade to your service to include Multi-Room DVR Enhanced or Premium Service, please call Verizon at <a href="tel:18008374966">1.800.VERIZON</a> (<a href="tel:18008374966">1-800-837-4966</a>).</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC8cb3" name="C7979" aria-label="How can I enable VMS streaming on my device?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC8cb3" for="aC8cb3" onClick="this.blur()"><h3 class="headXT">How can I enable VMS streaming on my device?</h3> </label> <div> <div id="C8cb3" class="C8cb3 contain indent cup full" data-label="How can I enable VMS streaming on my device?"> <a name="how-can-i-enable-vms-streaming-on-my-device" data-name="how-can-i-enable-vms-streaming-on-my-device" id="how-can-i-enable-vms-streaming-on-my-device"></a> <div class="plate full C8cb3"> <div class="fullcontent"> <div class="text align- mw "> <p>Follow these steps to add (auto-pair) your mobile device to your VMS:</p> <ol> <li>Download the Fios TV Mobile app</li> <li>Connect using Wi-Fi to your Fios Router</li> <li>Ensure that your set-top box is powered on</li> <li>Use your Verizon.com My Business user ID and password to log in to the Fios TV Mobile app</li> <li>Your device will auto-pair with your VMS</li> </ol> <div> </div> </div> </div> </div> </div> </div> <input type="checkbox" id="aC80fe" name="C7979" aria-label="How can I check if my device(s) are enabled and ready for VMS streaming?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC80fe" for="aC80fe" onClick="this.blur()"><h3 class="headXT">How can I check if my device(s) are enabled and ready for VMS streaming?</h3> </label> <div> <div id="C80fe" class="C80fe contain indent cup full" data-label="How can I check if my device(s) are enabled and ready for VMS streaming?"> <a name="how-can-i-check-if-my-device(s)-are-enabled-and-ready-for-vms-streaming" data-name="how-can-i-check-if-my-device(s)-are-enabled-and-ready-for-vms-streaming" id="how-can-i-check-if-my-device(s)-are-enabled-and-ready-for-vms-streaming"></a> <div class="plate full C80fe"> <div class="fullcontent"> <div class="text align- mw "> <p>Check on your TV:</p> <ul> <li>Your device will show up as an active device in the<b> Settings→Mobile</b> <b>Device </b>section of your VMS menu</li> </ul> <p>Check within Fios TV Mobile app:</p> <ul> <li>Go to the <b>Settings </b>section. You will see the streaming sources, for your live TV content, which may be either via Uplynk or set-top box(es) with icons representing the various states:<ul> <li>The <b>VMS</b> icon will appear against the name of your VMS when your device has been successfully added to the VMS and is ready for VMS live TV or DVR streaming</li> <li>This icon will appear if your device has not successfully auto-paired with your VMS. Select it to initiate the auto-pairing process—make sure you are in the office and connected to your Business Fios router</li> <li>The<b> cloud</b> icon will appear when your Fios TV Mobile app is offering live TV channels via Uplynk. This would happen if your VMS is unplugged or if it went offline due to a connection error. This would also happen if you explicitly chose the Uplynk from the drop down options or when you are out-of-office. When you are streaming live TV via Uplynk, then you are not streaming from your VMS. Streaming via Uplynk offers select live TV channels from your full channel lineup</li> <li>The <b>VMS with red X </b>icon will appear when a device has been blocked from the VMS. This is useful for lost or stolen devices or when you want to control device access. Restore access for previously blocked devices by making them ‘Active Devices’ from the Settings menu option of your VMS</li> <li>The<b> VMS with question mark</b> icon will appear when your VMS is offline--it is either unplugged or unable to establish communication because of a network related issue</li> </ul> </li> </ul> </div> </div> </div> </div> </div> <input type="checkbox" id="aC2f34" name="C7979" aria-label="How many mobile devices can I add to the VMS?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC2f34" for="aC2f34" onClick="this.blur()"><h3 class="headXT">How many mobile devices can I add to the VMS?</h3> </label> <div> <div id="C2f34" class="C2f34 contain indent cup full" data-label="How many mobile devices can I add to the VMS?"> <a name="how-many-mobile-devices-can-i-add-to-the-vms" data-name="how-many-mobile-devices-can-i-add-to-the-vms" id="how-many-mobile-devices-can-i-add-to-the-vms"></a> <div class="plate full C2f34"> <div class="fullcontent"> <div class="text align- mw "> <p>The VMS can support up to fifteen mobile devices. Only up to 5 simultaneous streaming are supported.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff574c" name="C7979" aria-label="How many devices can stream live TV and recorded content simultaneously from the VMS?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff574c" for="aCffff574c" onClick="this.blur()"><h3 class="headXT">How many devices can stream live TV and recorded content simultaneously from the VMS?</h3> </label> <div> <div id="Cffff574c" class="Cffff574c contain indent cup full" data-label="How many devices can stream live TV and recorded content simultaneously from the VMS?"> <a name="how-many-devices-can-stream-live-tv-and-recorded-content-simultaneously-from-the-vms" data-name="how-many-devices-can-stream-live-tv-and-recorded-content-simultaneously-from-the-vms" id="how-many-devices-can-stream-live-tv-and-recorded-content-simultaneously-from-the-vms"></a> <div class="plate full Cffff574c"> <div class="fullcontent"> <div class="text align- mw "> <p>A combined maximum of up to five live TV and/or DVR streams are supported.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff8813" name="C7979" aria-label="What is in-office vs. out-of-office?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff8813" for="aCffff8813" onClick="this.blur()"><h3 class="headXT">What is in-office vs. out-of-office?</h3> </label> <div> <div id="Cffff8813" class="Cffff8813 contain indent cup full" data-label="What is in-office vs. out-of-office?"> <a name="what-is-in-office-vs-out-of-office" data-name="what-is-in-office-vs-out-of-office" id="what-is-in-office-vs-out-of-office"></a> <div class="plate full Cffff8813"> <div class="fullcontent"> <div class="text align- mw "> <p>You are considered in-office when your device is connected to your Fios Router. If you are not connected to your Fios Router, you are considered out-of-office. Out-of-office connection can be over Wi-Fi or over a wireless mobile data network.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff356f" name="C7979" aria-label="Can I stream live TV from the VMS when I am in my office? "/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff356f" for="aCffff356f" onClick="this.blur()"><h3 class="headXT">Can I stream live TV from the VMS when I am in my office? </h3> </label> <div> <div id="Cffff356f" class="Cffff356f contain indent cup full" data-label="Can I stream live TV from the VMS when I am in my office? "> <a name="can-i-stream-live-tv-from-the-vms-when-i-am-in-my-office" data-name="can-i-stream-live-tv-from-the-vms-when-i-am-in-my-office" id="can-i-stream-live-tv-from-the-vms-when-i-am-in-my-office"></a> <div class="plate full Cffff356f"> <div class="fullcontent"> <div class="text align- mw "> <p>Yes.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff9eee" name="C7979" aria-label="Can I stream live TV from my VMS when I am away from my office?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff9eee" for="aCffff9eee" onClick="this.blur()"><h3 class="headXT">Can I stream live TV from my VMS when I am away from my office?</h3> </label> <div> <div id="Cffff9eee" class="Cffff9eee contain indent cup full" data-label="Can I stream live TV from my VMS when I am away from my office?"> <a name="can-i-stream-live-tv-from-my-vms-when-i-am-away-from-my-office" data-name="can-i-stream-live-tv-from-my-vms-when-i-am-away-from-my-office" id="can-i-stream-live-tv-from-my-vms-when-i-am-away-from-my-office"></a> <div class="plate full Cffff9eee"> <div class="fullcontent"> <div class="text align- mw "> <p>You cannot stream live TV from your VMS to your device while away from the office. You can stream select live TV channels via Uplynk.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCfeb7" name="C7979" aria-label="Can I stream recorded content from the VMS when I am in my office?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCfeb7" for="aCfeb7" onClick="this.blur()"><h3 class="headXT">Can I stream recorded content from the VMS when I am in my office?</h3> </label> <div> <div id="Cfeb7" class="Cfeb7 contain indent cup full" data-label="Can I stream recorded content from the VMS when I am in my office?"> <a name="can-i-stream-recorded-content-from-the-vms-when-i-am-in-my-office" data-name="can-i-stream-recorded-content-from-the-vms-when-i-am-in-my-office" id="can-i-stream-recorded-content-from-the-vms-when-i-am-in-my-office"></a> <div class="plate full Cfeb7"> <div class="fullcontent"> <div class="text align- mw "> <p>Recorded content can be streamed from your VMS to your device in-office. Up to five simultaneous live TV and recording streams are supported.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC4a57" name="C7979" aria-label="Can I stream recorded content from the VMS when I am away from the office?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC4a57" for="aC4a57" onClick="this.blur()"><h3 class="headXT">Can I stream recorded content from the VMS when I am away from the office?</h3> </label> <div> <div id="C4a57" class="C4a57 contain indent cup full" data-label="Can I stream recorded content from the VMS when I am away from the office?"> <a name="can-i-stream-recorded-content-from-the-vms-when-i-am-away-from-the-office" data-name="can-i-stream-recorded-content-from-the-vms-when-i-am-away-from-the-office" id="can-i-stream-recorded-content-from-the-vms-when-i-am-away-from-the-office"></a> <div class="plate full C4a57"> <div class="fullcontent"> <div class="text align- mw "> <p>Previously recorded content can be streamed from your VMS to your device while you are away from the office and within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-office. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-office."</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCf1af" name="C7979" aria-label="Are there any restrictions on streaming recorded content from the VMS to my device away from the office?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCf1af" for="aCf1af" onClick="this.blur()"><h3 class="headXT">Are there any restrictions on streaming recorded content from the VMS to my device away from the office?</h3> </label> <div> <div id="Cf1af" class="Cf1af contain indent cup full" data-label="Are there any restrictions on streaming recorded content from the VMS to my device away from the office?"> <a name="are-there-any-restrictions-on-streaming-recorded-content-from-the-vms-to-my-device-away-from-the-office" data-name="are-there-any-restrictions-on-streaming-recorded-content-from-the-vms-to-my-device-away-from-the-office" id="are-there-any-restrictions-on-streaming-recorded-content-from-the-vms-to-my-device-away-from-the-office"></a> <div class="plate full Cf1af"> <div class="fullcontent"> <div class="text align- mw "> <p>Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-office. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-office." Also, if a certain recorded content is being streamed to a mobile device out-of-office, then that recorded content cannot be streamed to another mobile device out-of-office.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffffd431" name="C7979" aria-label="Can I stream recorded content from the VMS when I am outside the United States?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffd431" for="aCffffd431" onClick="this.blur()"><h3 class="headXT">Can I stream recorded content from the VMS when I am outside the United States?</h3> </label> <div> <div id="Cffffd431" class="Cffffd431 contain indent cup full" data-label="Can I stream recorded content from the VMS when I am outside the United States?"> <a name="can-i-stream-recorded-content-from-the-vms-when-i-am-outside-the-united-states" data-name="can-i-stream-recorded-content-from-the-vms-when-i-am-outside-the-united-states" id="can-i-stream-recorded-content-from-the-vms-when-i-am-outside-the-united-states"></a> <div class="plate full Cffffd431"> <div class="fullcontent"> <div class="text align- mw "> <p>No. Recorded content is not available outside the United States.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff2757" name="C7979" aria-label="How do I watch live TV on my mobile device?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff2757" for="aCffff2757" onClick="this.blur()"><h3 class="headXT">How do I watch live TV on my mobile device?</h3> </label> <div> <div id="Cffff2757" class="Cffff2757 contain indent cup full" data-label="How do I watch live TV on my mobile device?"> <a name="how-do-i-watch-live-tv-on-my-mobile-device" data-name="how-do-i-watch-live-tv-on-my-mobile-device" id="how-do-i-watch-live-tv-on-my-mobile-device"></a> <div class="plate full Cffff2757"> <div class="fullcontent"> <div class="text align- mw "> <p>You can watch live TV from several launch points. Your options are:</p> <ul> <li><b>Watch Now</b>—Click on the <b>play</b> icon</li> <li><b>TV Listings</b>—Press and hold on the program you would like to view and select the <b>Watch Here</b> button</li> <li><b>Product Info Page </b>– Select the <b>Watch Here</b> button.</li> </ul> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff656d" name="C7979" aria-label="How do I get access to the full channel lineup to stream from the VMS?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff656d" for="aCffff656d" onClick="this.blur()"><h3 class="headXT">How do I get access to the full channel lineup to stream from the VMS?</h3> </label> <div> <div id="Cffff656d" class="Cffff656d contain indent cup full" data-label="How do I get access to the full channel lineup to stream from the VMS?"> <a name="how-do-i-get-access-to-the-full-channel-lineup-to-stream-from-the-vms" data-name="how-do-i-get-access-to-the-full-channel-lineup-to-stream-from-the-vms" id="how-do-i-get-access-to-the-full-channel-lineup-to-stream-from-the-vms"></a> <div class="plate full Cffff656d"> <div class="fullcontent"> <div class="text align- mw "> <p>If your<b> Stream From</b> option is a <b>VMS with a</b> <b>green check mark </b>icon, you already have access to the full channel lineup.</p> <p>If your <b>Streaming From</b> option is via Uplynk (i.e. the <b>cloud</b> icon), you can use the drop-down menu and select the<b> VMS with the green check mark</b> icon to access your full channel lineup in-office.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffffa32f" name="C7979" aria-label="Why am I unable to initiate a live TV streaming session from my VMS?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffa32f" for="aCffffa32f" onClick="this.blur()"><h3 class="headXT">Why am I unable to initiate a live TV streaming session from my VMS?</h3> </label> <div> <div id="Cffffa32f" class="Cffffa32f contain indent cup full" data-label="Why am I unable to initiate a live TV streaming session from my VMS?"> <a name="why-am-i-unable-to-initiate-a-live-tv-streaming-session-from-my-vms" data-name="why-am-i-unable-to-initiate-a-live-tv-streaming-session-from-my-vms" id="why-am-i-unable-to-initiate-a-live-tv-streaming-session-from-my-vms"></a> <div class="plate full Cffffa32f"> <div class="fullcontent"> <div class="text align- mw "> <p>If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resources available to stream to your device. In this event, you have the option to ‘Stream From’ Uplynk.</p> <p>Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resource available. Uplynk allows you to continue watching live TV from available channels.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC66ab" name="C7979" aria-label="Why is my streaming session terminated?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC66ab" for="aC66ab" onClick="this.blur()"><h3 class="headXT">Why is my streaming session terminated?</h3> </label> <div> <div id="C66ab" class="C66ab contain indent cup full" data-label="Why is my streaming session terminated?"> <a name="why-is-my-streaming-session-terminated" data-name="why-is-my-streaming-session-terminated" id="why-is-my-streaming-session-terminated"></a> <div class="plate full C66ab"> <div class="fullcontent"> <div class="text align- mw "> <p>Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffffadb0" name="C7979" aria-label="How do I stream from the Uplynk?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffadb0" for="aCffffadb0" onClick="this.blur()"><h3 class="headXT">How do I stream from the Uplynk?</h3> </label> <div> <div id="Cffffadb0" class="Cffffadb0 contain indent cup full" data-label="How do I stream from the Uplynk?"> <a name="how-do-i-stream-from-the-uplynk" data-name="how-do-i-stream-from-the-uplynk" id="how-do-i-stream-from-the-uplynk"></a> <div class="plate full Cffffadb0"> <div class="fullcontent"> <div class="text align- mw "> <p>Select <b>Uplynk </b>from the <b>Settings </b>section of the app.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC2914" name="C7979" aria-label="How do I stream my recordings?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC2914" for="aC2914" onClick="this.blur()"><h3 class="headXT">How do I stream my recordings?</h3> </label> <div> <div id="C2914" class="C2914 contain indent cup full" data-label="How do I stream my recordings?"> <a name="how-do-i-stream-my-recordings" data-name="how-do-i-stream-my-recordings" id="how-do-i-stream-my-recordings"></a> <div class="plate full C2914"> <div class="fullcontent"> <div class="text align- mw "> <p>Stream your recorded content from the <b>My Stuff > DVR > Recorded </b>section of the app.</p> <p>Look for the<b> play</b> icon for a given recording. For recordings that have multiple episodes, select the program title to get the individual recordings. Look for the <b>play</b> icon  for these individual recordings.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCcc2d" name="C7979" aria-label="How do I choose my recording selections if I have two VMSs at the office?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCcc2d" for="aCcc2d" onClick="this.blur()"><h3 class="headXT">How do I choose my recording selections if I have two VMSs at the office?</h3> </label> <div> <div id="Ccc2d" class="Ccc2d contain indent cup full" data-label="How do I choose my recording selections if I have two VMSs at the office?"> <a name="how-do-i-choose-my-recording-selections-if-i-have-two-vmss-at-the-office" data-name="how-do-i-choose-my-recording-selections-if-i-have-two-vmss-at-the-office" id="how-do-i-choose-my-recording-selections-if-i-have-two-vmss-at-the-office"></a> <div class="plate full Ccc2d"> <div class="fullcontent"> <div class="text align- mw "> <p>Choosing the VMS for streaming is no different than selecting a VMS for viewing or scheduling your recordings. You always have a default VMS selected. To change your VMS, go to the DVR > Recorded section of the app and choose your VMS. Streaming will happen from that VMS. Choosing your preferred VMS from the Stream From section of the app is another option.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCf375" name="C7979" aria-label="Why am I unable to play or stream my recordings?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCf375" for="aCf375" onClick="this.blur()"><h3 class="headXT">Why am I unable to play or stream my recordings?</h3> </label> <div> <div id="Cf375" class="Cf375 contain indent cup full" data-label="Why am I unable to play or stream my recordings?"> <a name="why-am-i-unable-to-play-or-stream-my-recordings" data-name="why-am-i-unable-to-play-or-stream-my-recordings" id="why-am-i-unable-to-play-or-stream-my-recordings"></a> <div class="plate full Cf375"> <div class="fullcontent"> <div class="text align- mw "> <p>You will be unable to stream your recordings in the following scenarios:</p> <ul> <li>Your VMS is offline</li> <li>Your VMS blocks your device</li> <li>Your device has not been added to the VMS</li> <li>All your VMS resources are in active use</li> <li>You are not a Multi-Room DVR Enhanced or Premium Service subscriber with Fios Internet service</li> </ul> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff991c" name="C7979" aria-label="Why am I sometimes unable to stream recorded content from my VMS?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff991c" for="aCffff991c" onClick="this.blur()"><h3 class="headXT">Why am I sometimes unable to stream recorded content from my VMS?</h3> </label> <div> <div id="Cffff991c" class="Cffff991c contain indent cup full" data-label="Why am I sometimes unable to stream recorded content from my VMS?"> <a name="why-am-i-sometimes-unable-to-stream-recorded-content-from-my-vms" data-name="why-am-i-sometimes-unable-to-stream-recorded-content-from-my-vms" id="why-am-i-sometimes-unable-to-stream-recorded-content-from-my-vms"></a> <div class="plate full Cffff991c"> <div class="fullcontent"> <div class="text align- mw "> <p>If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resource available to stream to your device. In this event, you have the option to <b>Stream From </b>Uplynk. Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resources available. Uplynk allows you to continue watching live TV from available channels.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC14ed" name="C7979" aria-label="Why does my recorded content streaming terminate?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC14ed" for="aC14ed" onClick="this.blur()"><h3 class="headXT">Why does my recorded content streaming terminate?</h3> </label> <div> <div id="C14ed" class="C14ed contain indent cup full" data-label="Why does my recorded content streaming terminate?"> <a name="why-does-my-recorded-content-streaming-terminate" data-name="why-does-my-recorded-content-streaming-terminate" id="why-does-my-recorded-content-streaming-terminate"></a> <div class="plate full C14ed"> <div class="fullcontent"> <div class="text align- mw "> <p>Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override and terminate active streaming sessions to your device.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff1694" name="C7979" aria-label="How do I stream recordings using Uplynk?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff1694" for="aCffff1694" onClick="this.blur()"><h3 class="headXT">How do I stream recordings using Uplynk?</h3> </label> <div> <div id="Cffff1694" class="Cffff1694 contain indent cup full" data-label="How do I stream recordings using Uplynk?"> <a name="how-do-i-stream-recordings-using-uplynk" data-name="how-do-i-stream-recordings-using-uplynk" id="how-do-i-stream-recordings-using-uplynk"></a> <div class="plate full Cffff1694"> <div class="fullcontent"> <div class="text align- mw "> <p>You can only stream recordings from your VMS.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC593d" name="C7979" aria-label="I keep getting errors while trying to stream my recordings or TV shows from my VMS. What can I do?"/><label class="vz-text-link headXT" tabindex="0" id="label_aC593d" for="aC593d" onClick="this.blur()"><h3 class="headXT">I keep getting errors while trying to stream my recordings or TV shows from my VMS. What can I do?</h3> </label> <div> <div id="C593d" class="C593d contain indent cup full" data-label="I keep getting errors while trying to stream my recordings or TV shows from my VMS. What can I do?"> <a name="i-keep-getting-errors-while-trying-to-stream-my-recordings-or-tv-shows-from-my-vms-what-can-i-do" data-name="i-keep-getting-errors-while-trying-to-stream-my-recordings-or-tv-shows-from-my-vms-what-can-i-do" id="i-keep-getting-errors-while-trying-to-stream-my-recordings-or-tv-shows-from-my-vms-what-can-i-do"></a> <div class="plate full C593d"> <div class="fullcontent"> <div class="text align- mw "> <p>If you are having issues establishing a connection between your mobile device and your VMS or you are getting streaming errors, please reboot your VMS. Go to the menu on your VMS, and then go to Customer Support. Choose Top Support Tools, then Reboot STB. If problems persist, please access the Help section of the Fios TV Mobile app. You may also submit your issue to Fios technical support.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCc4e1" name="C7979" aria-label="I have Wi-Fi extenders and multiple routers at the office and I’m having difficulty with VMS live TV and DVR streaming on the app. What can I do?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCc4e1" for="aCc4e1" onClick="this.blur()"><h3 class="headXT">I have Wi-Fi extenders and multiple routers at the office and I’m having difficulty with VMS live TV and DVR streaming on the app. What can I do?</h3> </label> <div> <div id="Cc4e1" class="Cc4e1 contain indent cup full" data-label="I have Wi-Fi extenders and multiple routers at the office and I’m having difficulty with VMS live TV and DVR streaming on the app. What can I do?"> <a name="i-have-wi-fi-extenders-and-multiple-routers-at-the-office-and-i’m-having-difficulty-with-vms-live-tv-and-dvr-streaming-on-the-app-what-can-i-do" data-name="i-have-wi-fi-extenders-and-multiple-routers-at-the-office-and-i’m-having-difficulty-with-vms-live-tv-and-dvr-streaming-on-the-app-what-can-i-do" id="i-have-wi-fi-extenders-and-multiple-routers-at-the-office-and-i’m-having-difficulty-with-vms-live-tv-and-dvr-streaming-on-the-app-what-can-i-do"></a> <div class="plate full Cc4e1"> <div class="fullcontent"> <div class="text align- mw "> <p>You must be connected directly to your office Fios router. You might have certain Wi-Fi extender and/or multiple router configurations in the office that are not recommended and may prohibit you from streaming your content or auto-pairing your device with your VMS.</p> </div> </div> </div> </div> </div> </div> </div> </div>  <div id="Cbda8" class="Cbda8 contain cup full accordion" data-label="Remote control"> <style> </style> <a name="remote-control" data-name="remote-control" id="remote-control"></a> <div class="fullcontent "> <h2 id="hCbda8" class="headS align-left bold mw"><div class="eyebrow"><br /></div>Remote control</h2> </div> <div class="primary " data-n="5"> <div class="accordion "> <input type="checkbox" id="aCffff7d51" name="Cbda8" aria-label="Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff7d51" for="aCffff7d51" onClick="this.blur()"><h3 class="headXT">Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)</h3> </label> <div> <div id="Cffff7d51" class="Cffff7d51 contain indent cup full" data-label="Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)"> <a name="why-does-the-fios-tv-mobile-app-need-local-network-privacy-permission-(ios-14-only)" data-name="why-does-the-fios-tv-mobile-app-need-local-network-privacy-permission-(ios-14-only)" id="why-does-the-fios-tv-mobile-app-need-local-network-privacy-permission-(ios-14-only)"></a> <div class="plate full Cffff7d51"> <div class="fullcontent"> <div class="text align- mw "> <p>The Fios TV Mobile app uses the local network to communicate with your Fios router to allow use of the remote control feature in the app. Be sure to allow this permission to fully enjoy the app.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffffc027" name="Cbda8" aria-label="How do I connect my device with my set-top box?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffc027" for="aCffffc027" onClick="this.blur()"><h3 class="headXT">How do I connect my device with my set-top box?</h3> </label> <div> <div id="Cffffc027" class="Cffffc027 contain indent cup full" data-label="How do I connect my device with my set-top box?"> <a name="how-do-i-connect-my-device-with-my-set-top-box" data-name="how-do-i-connect-my-device-with-my-set-top-box" id="how-do-i-connect-my-device-with-my-set-top-box"></a> <div class="plate full Cffffc027"> <div class="fullcontent"> <div class="text align- mw "> <p>Connect your device to your Fios router and sign into the app. The app will automatically recognize all set-top boxes on your account. From there, you can simply select the remote control icon in the upper right hand corner of the app to begin using your device as a remote control. If you have more than one router in your office, be sure to connect to the same router that your set-top box is connected to.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff5452" name="Cbda8" aria-label="What can I do if my device is unable to recognize my set-top box?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff5452" for="aCffff5452" onClick="this.blur()"><h3 class="headXT">What can I do if my device is unable to recognize my set-top box?</h3> </label> <div> <div id="Cffff5452" class="Cffff5452 contain indent cup full" data-label="What can I do if my device is unable to recognize my set-top box?"> <a name="what-can-i-do-if-my-device-is-unable-to-recognize-my-set-top-box" data-name="what-can-i-do-if-my-device-is-unable-to-recognize-my-set-top-box" id="what-can-i-do-if-my-device-is-unable-to-recognize-my-set-top-box"></a> <div class="plate full Cffff5452"> <div class="fullcontent"> <div class="text align- mw "> <p>You may reboot your set-top box and wait until it is ready for operation. Close the Fios TV Mobile app and relaunch it. Your device should now recognize your set-top box. </p> <p>It may take up to 20 seconds for the device to recognize your set-top box. If these steps did not work, here are more reasons as to why you can’t communicate with your HD set-top box:</p> <ul> <li>Your device could be connected to another router. Please make sure your mobile device is connected to your Verizon Fios router, not a secondary router</li> <li>You may not be signed in to the Fios TV Mobile app. Please go to Settings and make sure you are signed in using your Verizon User ID and Password. This allows the app to automatically detect the set-top boxes on your account</li> <li>Your set-top box could be offline or not responding. Please try restarting the set-top box by unplugging it and plugging it back in to re-establish its network connection</li> <li>Your Wi-Fi connection could be out of range. You may want to move your router closer to your Fios TV and your device</li> <li>Your router could be offline. Please try restarting the router to re-establish its network connection</li> </ul> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffffc726" name="Cbda8" aria-label="Can I connect with any set-top box available with my service?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffffc726" for="aCffffc726" onClick="this.blur()"><h3 class="headXT">Can I connect with any set-top box available with my service?</h3> </label> <div> <div id="Cffffc726" class="Cffffc726 contain indent cup full" data-label="Can I connect with any set-top box available with my service?"> <a name="can-i-connect-with-any-set-top-box-available-with-my-service" data-name="can-i-connect-with-any-set-top-box-available-with-my-service" id="can-i-connect-with-any-set-top-box-available-with-my-service"></a> <div class="plate full Cffffc726"> <div class="fullcontent"> <div class="text align- mw "> <p>After you select your set-top box, allow up to 20 seconds for the device to recognize your set-top box. Once it is recognized, your set-top box will respond to the app’s remote control.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff00e3" name="Cbda8" aria-label="Why won't this app work with my standard definition (SD) set-top box?"/><label class="vz-text-link headXT" tabindex="0" id="label_aCffff00e3" for="aCffff00e3" onClick="this.blur()"><h3 class="headXT">Why won't this app work with my standard definition (SD) set-top box?</h3> </label> <div> <div id="Cffff00e3" class="Cffff00e3 contain indent cup full" data-label="Why won't this app work with my standard definition (SD) set-top box?"> <a name="why-won't-this-app-work-with-my-standard-definition-(sd)-set-top-box" data-name="why-won't-this-app-work-with-my-standard-definition-(sd)-set-top-box" id="why-won't-this-app-work-with-my-standard-definition-(sd)-set-top-box"></a> <div class="plate full Cffff00e3"> <div class="fullcontent"> <div class="text align- mw "> <p>Standard definition set-top boxes do not have the technical specifications to support remote control functionality from the app. To upgrade your service to include an HD set-top box, please call Verizon at <a href="tel:18008374966">1-800-VERIZON</a> (<a href="tel:18008374966">1-800-837-4966</a>).</p> </div> </div> </div> </div> </div> </div> </div> </div>  <head> </head> <div class="cakeContainer"> <div id="C2512" class="C2512 contain cup full padabove padbelow columns"> <style> .C2512 .scroller .items { width: 100%; 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