Infosec & Security Policy

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src="/img/chevron_right.svg" alt="text expander app, best text expander, text snippet software, text template tool, text expander for Windows, text expander for Mac, text expander Chrome extension, free text expander, text expander software, productivity text expander, text expander for iPhone, text expander for emails, text expander Microsoft Word, text shortcut app, phrase expander tool, keyboard expander application, typing automation software, canned responses app, text expander utility, text expansion program"> </a> <div x-cloak :class="hover == 'customers' ? 'lg:!translate-y-0 !opacity-100' : 'lg:-translate-y-4 pointer-events-none hidden lg:block'" class="left-0 z-50 mx-auto my-2 w-full transition-all lg:fixed lg:top-24 lg:my-0 lg:border-y lg:bg-white lg:p-8 lg:opacity-0 lg:shadow-[0px_120px_120px_20px_#00000020]"> <div class="container mx-auto grid items-start justify-start gap-2 lg:max-w-5xl lg:grid-cols-4"> <div class="flex flex-col items-start justify-start"> <p class="my-5 px-6 font-medium lg:mb-2">By department</p> <a title="Text Expander for Customer Support, Tech Support & Customer Success" class="btn btn-xs block max-w-full overflow-hidden truncate border-none font-normal" href="/customers/technical-customer-support">Customer Support / Success</a> <a class="btn btn-xs border-none font-normal" href="/customers/recruitment">Human Resources</a> <a class="btn btn-xs border-none font-normal" href="/customers/lawyers">Legal</a> </div> <div class="flex flex-col items-start justify-start"> <p class="my-5 px-6 font-medium lg:mb-2">By industry</p> <a title="Text Expander for Customer Support, Tech Support & Customer Success" class="btn btn-xs block max-w-full overflow-hidden truncate border-none font-normal" href="/customers/technical-customer-support">Startups & eCommerce</a> <a title="Text Expander for Customer Support, Tech Support & Customer Success" class="btn btn-xs block max-w-full overflow-hidden truncate border-none font-normal" href="/customers/recruitment">Recruitment Agencies</a> <a title="Text Expander for Customer Support, Tech Support & Customer Success" class="btn btn-xs block max-w-full overflow-hidden truncate border-none font-normal" href="/customers/lawyers">Lawyers & Attorneys</a> <a title="Text Expander for Customer Support, Tech Support & Customer Success" class="btn btn-xs block max-w-full overflow-hidden truncate border-none font-normal" href="/customers/canned-responses-marketing-agencies">Marketing Agencies</a> <a title="Text Expander for Customer Support, Tech Support & Customer Success" class="btn btn-xs block max-w-full overflow-hidden truncate border-none font-normal" href="/customers/text-snippets-canned-responses-sales-team-salesforce">Sales Teams</a> <a title="Text Expander for Customer Support, Tech Support & Customer Success" class="btn btn-xs block max-w-full overflow-hidden truncate border-none font-normal" href="/customers/canned-responses-insurances-services">Insurance Companies</a> <a title="Text Expander for Customer Support, Tech Support & Customer Success" class="btn btn-xs block max-w-full overflow-hidden truncate border-none font-normal" href="/customers/text-snippets-quick-type-doctors-health-prescriptions">Doctors & Health Professionals</a> </div> <div class="flex flex-col items-start justify-start"> <p class="my-5 px-6 font-medium lg:mb-2">By platform</p> <a x-show="showAll || 0 < 4" class="btn btn-xs border-none font-normal" href="https://www.typedesk.com/gmail-email-template-app">Gmail</a></a> <a x-show="showAll || 1 < 4" class="btn btn-xs border-none font-normal" href="https://www.typedesk.com/outlook-email-template-shortcuts">Outlook</a></a> <a x-show="showAll || 2 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-zendesk">Zendesk</a></a> <a x-show="showAll || 3 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-yahoo">Yahoo</a></a> <a x-show="showAll || 4 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-twitter">Twitter</a></a> <a x-show="showAll || 5 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-linkedin">Linkedin</a></a> <a x-show="showAll || 6 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-facebook">Facebook</a></a> <a x-show="showAll || 7 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-helpcrunch">HelpCrunch</a></a> <a x-show="showAll || 8 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-front">Front</a></a> <a x-show="showAll || 9 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-slack">Slack</a></a> <a x-show="showAll || 10 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-microsoft-teams">Microsoft Teams</a></a> <a x-show="showAll || 11 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-discord">Discord</a></a> <a x-show="showAll || 12 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-facebook-messenger">Facebook Messenger</a></a> <a x-show="showAll || 13 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-intercom">Intercom</a></a> <a x-show="showAll || 14 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-live-chat">Live Chat</a></a> <a x-show="showAll || 15 < 4" class="btn btn-xs border-none font-normal" href="/alternative-to-text-expander">Text Expander</a></a> <a x-show="showAll || 16 < 4" class="btn btn-xs border-none font-normal" href="/alternative-to-phrase-expander">PhraseExpander</a></a> <a x-show="showAll || 17 < 4" class="btn btn-xs border-none font-normal" href="/alternative-to-textblaze">TextBlaze</a></a> <a x-show="showAll || 18 < 4" class="btn btn-xs border-none font-normal" href="/alternative-to-phrase-express">PhraseExpress</a></a> <a x-show="showAll || 19 < 4" class="btn btn-xs border-none font-normal" href="/alternative-to-oslash">OSlash</a></a> <a x-show="showAll || 20 < 4" class="btn btn-xs border-none font-normal" href="/alternative-to-magical">Magical</a></a> <a x-show="showAll || 21 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-hubspot">Hubspot</a></a> <a x-show="showAll || 22 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-applemail">Apple Mail</a></a> <a x-show="showAll || 23 < 4" class="btn btn-xs border-none font-normal" href="/canned-responses-for-salesforce">Salesforce</a></a> <a x-show="!showAll" class="btn btn-xs border-none font-normal" href="" @click.stop.prevent="showAll = true"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" class="h-3 w-3"> <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 13.5 12 21m0 0-7.5-7.5M12 21V3" /> </svg> Show all </a> </div> <div class="px-6 lg:px-0"> <p class="my-5 font-medium lg:mb-2"><a href="/customers">Case study</a></p> <a class="group flex w-full max-w-xs flex-col items-start justify-start" href="https://www.typedesk.com/customers/highlevel"> <div class="flex h-32 w-full items-center justify-center rounded-lg bg-typedesk-100 p-0 font-normal"> <img loading="lazy" src="/img/highlevellogo.png" class="h-auto w-32 object-cover" alt="Text expansion app, Response Templates, Text expansion software, Text expansion program, Formatted Responses"> </div> <div class="flex flex-col gap-4 pt-4 text-sm"> <span>How typedesk empowers HighLevel to scale support and save countless hours</span> <div class="flex items-center gap-4"> Read the case study <svg class="h-3 w-3 transition-all group-hover:translate-x-2" width="17" height="11" viewBox="0 0 17 11" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0.50685 5.63258L0.5 5.53078C0.5 5.15108 0.78215 4.83728 1.14823 4.78768L1.25 4.78078L13.946 4.78168L10.7248 1.56228C10.4585 1.29608 10.4341 0.879381 10.6518 0.585681L10.7244 0.50158C10.9905 0.235179 11.4072 0.21078 11.7009 0.42858L11.7851 0.50108L16.2851 4.99738C16.5514 5.26348 16.5758 5.68018 16.3581 5.97388L16.2855 6.05798L11.7855 10.5618C11.4927 10.8548 11.0179 10.855 10.7248 10.5622C10.4585 10.2961 10.4341 9.87942 10.6518 9.58572L10.7244 9.50157L13.942 6.28168L1.25 6.28078C0.8703 6.28078 0.55651 5.99868 0.50685 5.63258Z" fill="currentColor" /> </svg> </div> </div> </a> </div> </div> </div> </li> <li> <a class="btn btn-sm flex items-center justify-between gap-2 border-transparent font-normal lg:justify-center" href="/pricing"> Pricing </a> </li> <li class="my-2 rounded-lg lg:my-0 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'lg:!translate-y-0 !opacity-100' : 'lg:-translate-y-4 lg:pointer-events-none hidden lg:block'" class="left-0 z-50 mx-auto my-2 w-full transition-all lg:fixed lg:top-24 lg:my-0 lg:border-y lg:bg-white lg:p-8 lg:opacity-0 lg:shadow-[0px_120px_120px_20px_#00000020]"> <div class="container mx-auto flex flex-col items-start justify-start lg:flex-row lg:items-center lg:justify-center"> <a class="btn btn-xs border-transparent text-left font-normal" href="/help/">Help</a> <a class="btn btn-xs border-transparent text-left font-normal" href="/blog/">Blog</a> <a class="btn btn-xs border-transparent text-left font-normal" href="/contact">Contact us</a> </div> </div> </li> </ul> <a href="#" @click="showMenu = !showMenu" class="btn btn-xs ml-auto border-transparent lg:hidden"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" class="h-6 w-6"> <path stroke-linecap="round" stroke-linejoin="round" d="M3.75 9h16.5m-16.5 6.75h16.5" /> </svg> </a> <div class="ml-auto hidden items-center gap-3 lg:flex"> <a class="btn btn-sm flex items-center justify-between gap-2 border-transparent font-normal lg:justify-center" href="/login">Login</a> <a href="/signup?next=download" class="btn btn-primary btn-sm shrink-0"> Download <span class="hidden xl:inline">typedesk - it's free</span> <svg class="nudge" width="17" height="11" viewBox="0 0 17 11" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0.50685 5.63258L0.5 5.53078C0.5 5.15108 0.78215 4.83728 1.14823 4.78768L1.25 4.78078L13.946 4.78168L10.7248 1.56228C10.4585 1.29608 10.4341 0.879381 10.6518 0.585681L10.7244 0.50158C10.9905 0.235179 11.4072 0.21078 11.7009 0.42858L11.7851 0.50108L16.2851 4.99738C16.5514 5.26348 16.5758 5.68018 16.3581 5.97388L16.2855 6.05798L11.7855 10.5618C11.4927 10.8548 11.0179 10.855 10.7248 10.5622C10.4585 10.2961 10.4341 9.87942 10.6518 9.58572L10.7244 9.50157L13.942 6.28168L1.25 6.28078C0.8703 6.28078 0.55651 5.99868 0.50685 5.63258Z" fill="currentColor" /> </svg> </a> </div> </div> </nav> <div class="container max-w-2xl mx-auto"> <h1 class="text-center">Security Policy & Infosec</h1> <p class="mt-2 mb-8 text-center">The purpose of this document is to describe our security standards and practices to ensure your data is safe at rest and in transit.</p> <div class="flex flex-wrap items-start justify-start gap-16"> <div class="flex flex-col w-full gap-4 shrink-0"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" class="w-6 h-6"> <path stroke-linecap="round" stroke-linejoin="round" d="M5.25 14.25h13.5m-13.5 0a3 3 0 01-3-3m3 3a3 3 0 100 6h13.5a3 3 0 100-6m-16.5-3a3 3 0 013-3h13.5a3 3 0 013 3m-19.5 0a4.5 4.5 0 01.9-2.7L5.737 5.1a3.375 3.375 0 012.7-1.35h7.126c1.062 0 2.062.5 2.7 1.35l2.587 3.45a4.5 4.5 0 01.9 2.7m0 0a3 3 0 01-3 3m0 3h.008v.008h-.008v-.008zm0-6h.008v.008h-.008v-.008zm-3 6h.008v.008h-.008v-.008zm0-6h.008v.008h-.008v-.008z" /> </svg> <p class="text-lg font-semibold">Server Security</p> <p>typedesk servers are managed by DigitalOcean, and replicated accross several regions for a lower latency and high redundancy. DigitalOcean鈥檚 infrastructure is continually maintained following internationally recognized security controls. The infrastructure is monitored 24/7/365 and undergo third-party audits as well targeted testing annually. For physical security, each of our data center colocation providers maintain industry-recognized certifications and our networks are MANRS certified. Access to our servers is passwordless and each computer holding an SSH-key is disk-encrypted with biometric authentication.</p> </div> <div class="flex flex-col w-full gap-4 shrink-0"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" class="w-6 h-6"> <path stroke-linecap="round" stroke-linejoin="round" d="M20.25 6.375c0 2.278-3.694 4.125-8.25 4.125S3.75 8.653 3.75 6.375m16.5 0c0-2.278-3.694-4.125-8.25-4.125S3.75 4.097 3.75 6.375m16.5 0v11.25c0 2.278-3.694 4.125-8.25 4.125s-8.25-1.847-8.25-4.125V6.375m16.5 0v3.75m-16.5-3.75v3.75m16.5 0v3.75C20.25 16.153 16.556 18 12 18s-8.25-1.847-8.25-4.125v-3.75m16.5 0c0 2.278-3.694 4.125-8.25 4.125s-8.25-1.847-8.25-4.125" /> </svg> <p class="text-lg font-semibold">Database & Backups</p> <p>Your data security and privacy is our first priority. That's why our database is managed by DigitalOcean to ensure high availability and data security. Your data is replicated accross several regions. Backups of customer managed database instances are taken and stored off-site daily. They are encrypted while stored to prevent unauthorized access to customer database data without the required decryption keys. Managed Database customer instances connection occur over TLS/SSL, which provides encryption of traffic in transit between the customer applications and the customer managed databases.</p> </div> <div class="flex flex-col w-full gap-4 shrink-0"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" class="w-6 h-6"> <path stroke-linecap="round" stroke-linejoin="round" d="M3.98 8.223A10.477 10.477 0 001.934 12C3.226 16.338 7.244 19.5 12 19.5c.993 0 1.953-.138 2.863-.395M6.228 6.228A10.45 10.45 0 0112 4.5c4.756 0 8.773 3.162 10.065 7.498a10.523 10.523 0 01-4.293 5.774M6.228 6.228L3 3m3.228 3.228l3.65 3.65m7.894 7.894L21 21m-3.228-3.228l-3.65-3.65m0 0a3 3 0 10-4.243-4.243m4.242 4.242L9.88 9.88" /> </svg> <p class="text-lg font-semibold">Privacy</p> <p>typedesk does not log your keystrokes in the background, and the data that you store in the dynamic fill-ins is never sent to our servers. All personal data is transmitted through secure layer protocols (HTTPS), and hosted on providers offering the highest level of security and certification.</p> </div> <div class="flex flex-col w-full gap-4 shrink-0"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" class="w-6 h-6"> <path stroke-linecap="round" stroke-linejoin="round" d="M15.362 5.214A8.252 8.252 0 0112 21 8.25 8.25 0 016.038 7.048 8.287 8.287 0 009 9.6a8.983 8.983 0 013.361-6.867 8.21 8.21 0 003 2.48z" /> <path stroke-linecap="round" stroke-linejoin="round" d="M12 18a3.75 3.75 0 00.495-7.467 5.99 5.99 0 00-1.925 3.546 5.974 5.974 0 01-2.133-1A3.75 3.75 0 0012 18z" /> </svg> <p class="text-lg font-semibold">Firewall</p> <p>Our web-application and database servers are behind a Firewall with advanced security mechanisms managed by Cloudflare, preventing DDoS attacks, code injection and malicious exploits.</p> </div> <div class="flex flex-col w-full gap-4 shrink-0"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" class="w-6 h-6"> <path stroke-linecap="round" stroke-linejoin="round" d="M3.75 21h16.5M4.5 3h15M5.25 3v18m13.5-18v18M9 6.75h1.5m-1.5 3h1.5m-1.5 3h1.5m3-6H15m-1.5 3H15m-1.5 3H15M9 21v-3.375c0-.621.504-1.125 1.125-1.125h3.75c.621 0 1.125.504 1.125 1.125V21" /> </svg> <p class="text-lg font-semibold">Physical Security</p> <p>Every data center we use implements controls that ensure physical access to the facilities, backup data, and other system components such as virtual systems and servers is restricted. The following list is an example of controls DigitalOcean and its data centers maintain for server security:</p> <p> Biometric, proximity card, and/or personal identification number (PIN) reader systems (varies by data center facility) used to restrict data center access to only those individuals provisioned with access; the systems are also used to monitor, log, and notify personnel of physical security alarms.</p> <p> Maintain monitoring mechanisms over infrastructure to check server performance, data, traffic, and load capacity.</p> <p> Detect and route issues experienced by hosts in real time and employ orchestration tooling that has the ability to regenerate hosts.</p> <p> Third parties provide a certificate of destruction upon destruction of physical production assets maintained in the collocated data centers.</p> <p> Documented logical access policies and procedures to guide personnel in information security practices that include, but are not limited to: password requirements, acceptable use, access provisioning, and access termination</p> </div> <div class="flex flex-col w-full gap-4 shrink-0"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" class="w-6 h-6"> <path stroke-linecap="round" stroke-linejoin="round" d="M15.75 5.25a3 3 0 013 3m3 0a6 6 0 01-7.029 5.912c-.563-.097-1.159.026-1.563.43L10.5 17.25H8.25v2.25H6v2.25H2.25v-2.818c0-.597.237-1.17.659-1.591l6.499-6.499c.404-.404.527-1 .43-1.563A6 6 0 1121.75 8.25z" /> </svg> <p class="text-lg font-semibold">Password management</p> <p>typedesk's policy regarding password management enforces the use of unique random passwords, protected and encrypted by a password manager. 2-factor authentication is required when available.</p> </div> <div class="flex flex-col w-full gap-4 shrink-0"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" class="w-6 h-6"> <path stroke-linecap="round" stroke-linejoin="round" d="M2.25 21h19.5m-18-18v18m10.5-18v18m6-13.5V21M6.75 6.75h.75m-.75 3h.75m-.75 3h.75m3-6h.75m-.75 3h.75m-.75 3h.75M6.75 21v-3.375c0-.621.504-1.125 1.125-1.125h2.25c.621 0 1.125.504 1.125 1.125V21M3 3h12m-.75 4.5H21m-3.75 3.75h.008v.008h-.008v-.008zm0 3h.008v.008h-.008v-.008zm0 3h.008v.008h-.008v-.008z" /> </svg> <p class="text-lg font-semibold">Vulnerability testing</p> <p> Web application security is evaluated by the development team in sync with the application release cycle and industry standards. This vulnerability testing includes the use of commonly known web application security toolkits and scanners to identify application vulnerabilities before they are released into production.</p> </div> <div class="flex flex-col w-full gap-4 shrink-0"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" class="w-6 h-6"> <path stroke-linecap="round" stroke-linejoin="round" d="M12 9v3.75m-9.303 3.376c-.866 1.5.217 3.374 1.948 3.374h14.71c1.73 0 2.813-1.874 1.948-3.374L13.949 3.378c-.866-1.5-3.032-1.5-3.898 0L2.697 16.126zM12 15.75h.007v.008H12v-.008z" /> </svg> <p class="text-lg font-semibold">Incident Response Policy</p> <p class="font-bold">Policy Statement:</p> <p>This Incident Response Policy outlines the procedures and guidelines to be followed by our organization in the event of a security incident or personal information data breach. The policy aims to ensure a prompt, effective, and organized response, minimizing the impact of incidents and safeguarding our systems, networks, and data.</p> <p class="font-bold">1. Incident Identification and Reporting:</p> <ol> <li>All employees and contractors must promptly report any suspicious or abnormal activities, potential security incidents, or personal information data breaches to the designated incident response team or the IT department.</li> <li>Incident reports should include details such as the nature of the incident, date, time, location, systems or data affected, and any other relevant information.</li> </ol> <p class="font-bold">2. Incident Response Team (IRT):</p> <ol> <li>The organization will maintain an incident response team comprising individuals from relevant departments, including IT, legal, human resources, and management.</li> <li>The IRT will be responsible for coordinating and executing incident response activities, ensuring adherence to this policy, and communicating with stakeholders.</li> </ol> <p class="font-bold">3. Incident Response Process:</p> <ol> <li>The IRT will promptly assess reported incidents to determine their severity, impact, and required actions.</li> <li>Appropriate containment, eradication, and recovery measures will be implemented to mitigate the incident and prevent further damage.</li> <li>The IRT will collaborate with internal and external resources, as necessary, to investigate incidents and identify their root causes.</li> <li>Once the incident is resolved, the IRT will conduct a post-incident review to analyze lessons learned and identify improvements to prevent similar incidents in the future.</li> </ol> <p class="font-bold">4. Communication and Notification:</p> <ol> <li>The IRT will ensure clear and timely communication with relevant stakeholders, including management, affected individuals, legal authorities, regulatory bodies, and, if necessary, media outlets.</li> <li>The organization will adhere to applicable laws, regulations, and contractual obligations regarding incident notification and disclosure requirements.</li> </ol> <p class="font-bold">5. Training and Awareness:</p> <ol> <li>Regular training and awareness programs will be conducted to educate employees about incident reporting procedures, their roles and responsibilities, and best practices for maintaining information security.</li> <li>Employees will be encouraged to report any security concerns, potential vulnerabilities, or process improvement suggestions to the IRT.</li> </ol> <p class="font-bold">6. Policy Review:</p> <ol> <li>This incident response policy will be periodically reviewed and updated to align with emerging threats, industry best practices, and regulatory requirements.</li> <li>Updates will be communicated to all relevant employees, and necessary training will be provided to ensure continued compliance.</li> </ol> <p>By adhering to this incident response policy, our organization aims to maintain a secure environment, effectively respond to incidents, and protect the confidentiality, integrity, and availability of our systems, networks, and personal information data.</p> </div> </div> </div> </div> <div class="mt-20"> <div class="p-4 text-sm lg:p-10"> <hr> <div class="container flex flex-col gap-6 py-10 mx-auto md:items-center md:justify-between md:flex-row"> <div> <a class="inline-block" href="/"><img loading="lazy" alt="Formatted Responses, Quick Responses, Standardized Messages, Automation software, Email Automation" class="h-12" src="/img/logo_icon_new.svg"></a> <p 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