Performance metrics & dashboard

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id="icon-locate-disabled" viewBox="0 0 24 24"> <title>Get Location Disabled Icon</title> <path d="M12,8.4c-2,0-3.6,1.6-3.6,3.6s1.6,3.6,3.6,3.6s3.6-1.6,3.6-3.6S14,8.4,12,8.4z M20.1,11.1 c-0.5-3.8-3.5-6.8-7.2-7.2V2h-1.8v1.9c-3.8,0.4-6.8,3.4-7.2,7.2H2v1.8h1.9c0.5,3.8,3.5,6.8,7.2,7.2V22h1.8v-1.9 c3.8-0.5,6.8-3.5,7.2-7.2H22v-1.8H20.1z M12,18.4c-3.5,0-6.4-2.8-6.4-6.4S8.5,5.6,12,5.6s6.4,2.8,6.4,6.4S15.5,18.4,12,18.4z"/> <line fill="none" stroke="#CC334A" stroke-width="2.7516" stroke-miterlimit="10" x1="21.2" y1="2.8" x2="3.2" y2="20.8"/> </symbol> <symbol id="icon-bug" viewBox="0 0 24 24"> <title>Bug Icon</title> <path fill="none" d="M0,0h24v24H0V0z" /> <path fill="#FFFFFF" d="M20,8h-2.8c-0.5-0.8-1.1-1.4-1.8-2L17,4.4L15.6,3l-2.2,2.2C13,5.1,12.5,5,12,5s-1,0.1-1.4,0.2L8.4,3L7,4.4 L8.6,6C7.9,6.6,7.3,7.2,6.8,8H4v2h2.1C6,10.3,6,10.7,6,11v1H4v2h2v1c0,0.3,0,0.7,0.1,1H4v2h2.8c1,1.8,3,3,5.2,3s4.1-1.2,5.2-3H20v-2 h-2.1c0-0.3,0.1-0.7,0.1-1v-1h2v-2h-2v-1c0-0.3,0-0.7-0.1-1H20V8z M14,16h-4v-2h4V16z M14,12h-4v-2h4V12z" /> </symbol> <symbol id="icon-alert-widescreen" viewBox="0 0 100 100"> <title>Alert Icon</title> <path class="st0" d="M50.2,2.9C24.2,2.9,3.1,24,3.1,50c0,26,21.1,47.1,47.1,47.1c26,0,47.1-21.1,47.1-47.1 C97.3,24,76.2,2.9,50.2,2.9z M50.2,14.2c4.8,0,8.6,3.9,8.6,8.8l-2.6,30.9c-0.5,4-0.9,6.3-2.6,7.3c-1.1,0.5-2.3,0.8-3.5,0.8 c-1.3,0-2.5-0.3-3.5-0.8c-1.6-1.1-2.1-3.3-2.6-7.3L41.6,23C41.6,18.1,45.4,14.2,50.2,14.2z M50.2,84.6c-4.8,0-8.8-3.9-8.8-8.8 s3.9-8.8,8.8-8.8c4.8,0,8.8,3.9,8.8,8.8S55.1,84.6,50.2,84.6z"/> </symbol> </svg> </div> <div class="header-top"> <div class="container-outer"> <div class="header-top-inner"> <a href="/accessibility/" class="a11y-link"> <svg focusable="false" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true"> <use xlink:href="#icon-accessibility" /> </svg> <span>Accessibility</span> </a> <a href="/contact/">Contact Us</a> <script type="text/javascript"> /* <![CDATA[ */ $(function () { var searchUrl = '/search/', $headerSearchInput = $('#CT_Header_0_ctl00_headerSearchInput'), $headerSearchBtn = $('#headerSearchBtn'); $headerSearchInput.on("keypress", function(e) { if (e.which == 13) { e.preventDefault(); $headerSearchBtn.trigger("click"); } }); $headerSearchBtn.on("click", function(e) { e.preventDefault(); location.assign('' + searchUrl + '?keyword=' + encodeURIComponent($headerSearchInput.val())); return false; }); }); /* ]]> */ </script> <div class="header-search-wrapper"> <label for="CT_Header_0_ctl00_headerSearchInput" class="visually-hidden">Search Chicago Transit Authority</label> <input name="CT_Header_0$ctl00$headerSearchInput" type="text" id="CT_Header_0_ctl00_headerSearchInput" class="header-search-input" placeholder="Search" /> <button type="button" id="headerSearchBtn" class="custom header-search-submit"> <span class="visually-hidden">Click to submit search</span> <svg focusable="false" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true"> <use xlink:href="#icon-search" /> </svg> </button> </div> </div> </div> </div> <div class="header-mobile"> <div class="header-mobile-top"> <a id="header-mobile-toggle-menu-main" class="header-mobile-toggle-menu" href="#" class="custom" data-target="header-bottom" data-hold="true" data-use-animate="true" data-animate-time="300"> <span class="visually-hidden">Click to open menu</span> <svg class="header-hamburger" focusable="false" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true"> <use xlink:href="#icon-hamburger" /> </svg> </a> <a class="logo-mobile" href="/"> <span class="visually-hidden">Click to go to the Chicago Transit Authority homepage</span> <svg focusable="false" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true"> <use xlink:href="#icon-cta-logo-mobile" /> </svg> </a> <a id="header-mobile-search-button" href="#" class="custom" data-target="header-search-box-mobile" data-use-animate="true" data-animate-time="300"> <span class="visually-hidden">Click to open search</span> <svg focusable="false" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true"> <use xlink:href="#icon-search" /> </svg> </a> </div> <script type="text/javascript"> /* <![CDATA[ */ $("document").ready(function () { $("#CT_Header_0_ctl01_txtSearch").bindEnterToButton("#CT_Header_0_ctl01_btnSearch"); }); /* ]]> */ </script> <div id="header-search-box-mobile" class="header-mobile-bottom"> <div class="header-search-box-wrapper"> <label for="CT_Header_0_ctl01_txtSearch" class="visually-hidden">Search Chicago Transit Authority</label> <input name="CT_Header_0$ctl01$txtSearch" type="text" id="CT_Header_0_ctl01_txtSearch" class="header-search-input" placeholder="Search" /> </div> <button onclick="__doPostBack('CT_Header_0$ctl01$btnSearch','')" id="CT_Header_0_ctl01_btnSearch" class="header-mobile-search-submit custom"> <span class="visually-hidden">Click to search Chicago Transit Authority</span> <svg focusable="false" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true"> <use xlink:href="#icon-right-arrow-main"></use> </svg> </button> </div> <div class="container-outer"> <div class="eventsItems"> <a href="/livewellworkwell/"><img src="/cms/images/layout/wellness-logo.png" width="65" height="65"></a> <p><span>Live Well • Work Well </span><br />Promoting a healthier lifestyle <br />through total wellness.</p> </div> </div> </div> <div class="header-bottom" id="header-bottom"> <div class="header-mobile-top mobile-menu"> <a id="header-mobile-toggle-menu-alt" class="header-mobile-toggle-menu" href="#" class="custom" data-target="header-bottom" data-use-animate="true" data-animate-time="300"> <span class="visually-hidden">Click to open menu</span> <svg class="header-hamburger" focusable="false" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true"> <use xlink:href="#icon-header-arrow" /> </svg> </a> <a class="logo-mobile" href="/"> <span class="visually-hidden">Click to go to the Chicago Transit Authority homepage</span> <svg focusable="false" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true"> <use xlink:href="#icon-cta-logo-mobile" /> </svg> </a> </div> <div class="quick-links-module"> <div class="quick-links-header">Quick links</div> <div class="quick-links-items-wrapper"> <div Class="quick-links-row"> <a id="CT_Header_0_RiderRailTool_repRiderRail_ctl01_hpRiderRail" class="quick-links-item" href="/schedules/"><img id="CT_Header_0_RiderRailTool_repRiderRail_ctl01_imgRiderRail" class="quick-links-item-img" alt="" src="/assets/1/16/DimRiderToolMobile/quick-link-6.png?14573" /><span id="CT_Header_0_RiderRailTool_repRiderRail_ctl01_lblRiderRail" class="quick-links-item-text">Schedules</span></a> <a id="CT_Header_0_RiderRailTool_repRiderRail_ctl02_hpRiderRail" class="quick-links-item" href="/fares/"><img id="CT_Header_0_RiderRailTool_repRiderRail_ctl02_imgRiderRail" class="quick-links-item-img" alt="" src="/assets/1/16/DimRiderToolMobile/quick-link-1.png?14574" /><span id="CT_Header_0_RiderRailTool_repRiderRail_ctl02_lblRiderRail" class="quick-links-item-text">Fares</span></a> <a id="CT_Header_0_RiderRailTool_repRiderRail_ctl03_hpRiderRail" class="quick-links-item" href="/maps/"><img id="CT_Header_0_RiderRailTool_repRiderRail_ctl03_imgRiderRail" class="quick-links-item-img" alt="" src="/assets/1/16/DimRiderToolMobile/quick-link-3.png?14575" /><span id="CT_Header_0_RiderRailTool_repRiderRail_ctl03_lblRiderRail" class="quick-links-item-text">Maps</span></a> </div> <div Class="quick-links-row"> <a id="CT_Header_0_RiderRailTool_repRiderRail_ctl04_hpRiderRail" class="quick-links-item" href="/alerts/"><img id="CT_Header_0_RiderRailTool_repRiderRail_ctl04_imgRiderRail" class="quick-links-item-img" alt="" src="/assets/1/16/DimRiderToolMobile/quick-link-4.png?14576" /><span id="CT_Header_0_RiderRailTool_repRiderRail_ctl04_lblRiderRail" class="quick-links-item-text">Alerts</span></a> <a id="CT_Header_0_RiderRailTool_repRiderRail_ctl05_hpRiderRail" class="quick-links-item" href="/tracker/"><img id="CT_Header_0_RiderRailTool_repRiderRail_ctl05_imgRiderRail" class="quick-links-item-img" alt="" src="/assets/1/16/DimRiderToolMobile/quick-link-2.png?14579" /><span id="CT_Header_0_RiderRailTool_repRiderRail_ctl05_lblRiderRail" class="quick-links-item-text">Trackers</span></a> <a id="CT_Header_0_RiderRailTool_repRiderRail_ctl06_hpRiderRail" class="quick-links-item" href="https://www.ventrachicago.com/"><img id="CT_Header_0_RiderRailTool_repRiderRail_ctl06_imgRiderRail" class="quick-links-item-img" alt="" src="/assets/1/16/DimRiderToolMobile/quick-link-5.png?14577" /><span id="CT_Header_0_RiderRailTool_repRiderRail_ctl06_lblRiderRail" class="quick-links-item-text">Ventra</span></a> </div> </div> </div> <div class="header-mobile-title">Main Menu</div> <div class="header-bottom-inner"> <div class="container-outer"> <div class="eventsItems"> <a href="/livewellworkwell/"><img src="/cms/images/layout/wellness-logo.png" ></a> <p><span>Live Well • Work Well </span><br />Promoting a healthier lifestyle <br />through total wellness. </p> </div> </div> <div class="header-logo"> <a href="/" class="header-logo-link"> <img src="/cms/images/layout/logo.png" alt="Chicago Transit Authority"> </a> </div> <div class="nav-intro hidden-info visually-hidden focusable desktop-only" tabindex="0"> <p>The following navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move through main tier links and expand / close menus in sub tiers. Up and Down arrows will open main tier menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.</p> </div> <nav class="main-nav nav-bar cm-js-enabled" aria-label="Main Menu" role="navigation"> <div class="hidden-info visually-hidden focusable mobile-only" tabindex="0"> <p>The following navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move through main tier links and expand / close menus in sub tiers. Up and Down arrows will open main tier menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.</p> </div> <ul class="cm-menu" role="menubar"> <li id="CT_Header_0_TopNav_rptNav_ctl01_liItem" data-type="dropdown" class="firstnavitemli" role="presentation"> <a href="/planatrip/" id="CT_Header_0_TopNav_rptNav_ctl01_lnkLink1" role="menuitem" tabindex="-1" aria-haspopup="true" class="firstnavitema"> <span>Plan a trip</span> </a> </li> <li id="CT_Header_0_TopNav_rptNav_ctl02_liItem" data-type="mega" class="menu-theme" role="presentation"> <a href="/travel-information/" id="CT_Header_0_TopNav_rptNav_ctl02_lnkLink1" role="menuitem" tabindex="-1" aria-haspopup="true" class="has-sub"> <span>Travel info</span> </a> <div class="custom-sub" role="menu" aria-expanded="false" aria-hidden="true" aria-labelledby="lnkLink1"> <div class="table-row"> <div class="table-col"> <div class="menu-title has-sub" role="menuitem" tabindex="-1" aria-haspopup="true">Getting around</div> <div class="table-col-ul-wrapper" role="menu" aria-expanded="true" aria-hidden="false"> <ul> <li role="presentation"> <a href="/accessibility/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl01_lnkInner" style="" role="menuitem" tabindex="-1"> Accessibility</a> </li> <li role="presentation"> <a href="/airports/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl02_lnkInner" style="" role="menuitem" tabindex="-1"> Airport transit</a> </li> <li role="presentation"> <a href="/brochures/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl03_lnkInner" style="" role="menuitem" tabindex="-1"> Brochures</a> </li> <li role="presentation"> <a href="/destinations/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl04_lnkInner" style="" role="menuitem" tabindex="-1"> Destinations</a> </li> <li role="presentation"> <a href="/howto/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl05_lnkInner" style="" role="menuitem" tabindex="-1"> How-to guides</a> </li> <li role="presentation"> <a href="/maps/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl06_lnkInner" style="" role="menuitem" tabindex="-1"> Maps</a> </li> <li role="presentation"> <a href="/schedules/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl07_lnkInner" style="" role="menuitem" tabindex="-1"> Schedules & routes</a> </li> <li role="presentation"> <a href="/visitors/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl08_lnkInner" style="" role="menuitem" tabindex="-1"> Visitor info</a> </li> </ul> </div> </div> <div class="table-col"> <div class="menu-title has-sub" role="menuitem" tabindex="-1" aria-haspopup="true">Service updates</div> <div class="table-col-ul-wrapper" role="menu" aria-expanded="true" aria-hidden="false"> <ul> <li role="presentation"> <a href="/alerts/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl01_lnkInner" style="" role="menuitem" tabindex="-1"> Alerts & system status</a> </li> <li role="presentation"> <a href="https://ctabustracker.com/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl02_lnkInner" style="" role="menuitem" tabindex="-1" target="_blank"> CTA Bus Tracker</a> </li> <li role="presentation"> <a href="/traintracker/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl03_lnkInner" style="" role="menuitem" tabindex="-1"> CTA Train Tracker</a> </li> <li role="presentation"> <a href="/updates" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl04_lnkInner" style="" role="menuitem" tabindex="-1"> Get updates (subscribe)</a> </li> <li role="presentation"> <a href="/weekday/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl05_lnkInner" style="" role="menuitem" tabindex="-1"> Planned weekday changes</a> </li> <li role="presentation"> <a href="/weekend/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl06_lnkInner" style="" role="menuitem" tabindex="-1"> Planned weekend changes</a> </li> </ul> </div> </div> <div class="table-col"> <div class="menu-title has-sub" role="menuitem" tabindex="-1" aria-haspopup="true">More travel info</div> <div class="table-col-ul-wrapper" role="menu" aria-expanded="true" aria-hidden="false"> <ul> <li role="presentation"> <a href="/bikeandride/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl01_lnkInner" style="" role="menuitem" tabindex="-1"> Bike & ride</a> </li> <li role="presentation"> <a href="/lostandfound/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl02_lnkInner" style="" role="menuitem" tabindex="-1"> Lost & found</a> </li> <li role="presentation"> <a href="/parking/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl03_lnkInner" style="" role="menuitem" tabindex="-1"> Park & ride</a> </li> <li role="presentation"> <a href="/policies-practices/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl04_lnkInner" style="" role="menuitem" tabindex="-1"> Policies & practices</a> </li> <li role="presentation"> <a href="/rules/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl05_lnkInner" style="" role="menuitem" tabindex="-1"> Rules of conduct</a> </li> <li role="presentation"> <a href="/safety/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl06_lnkInner" style="" role="menuitem" tabindex="-1"> Safety & security</a> </li> <li role="presentation"> <a href="/about/" id="CT_Header_0_TopNav_rptNav_ctl02_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl07_lnkInner" style="" role="menuitem" tabindex="-1"> Service overview</a> </li> </ul> </div> </div> </div> </div> </li> <li id="CT_Header_0_TopNav_rptNav_ctl03_liItem" data-type="mega" class="menu-theme" role="presentation"> <a href="/fares/" id="CT_Header_0_TopNav_rptNav_ctl03_lnkLink1" role="menuitem" tabindex="-1" aria-haspopup="true" class="has-sub"> <span>Fares</span> </a> <div class="custom-sub" role="menu" aria-expanded="false" aria-hidden="true" aria-labelledby="lnkLink1"> <div class="table-row"> <div class="table-col"> <div class="menu-title has-sub" role="menuitem" tabindex="-1" aria-haspopup="true">Fare information</div> <div class="table-col-ul-wrapper" role="menu" aria-expanded="true" aria-hidden="false"> <ul> <li role="presentation"> <a href="/fares/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl01_lnkInner" style="" role="menuitem" tabindex="-1"> Fare chart</a> </li> <li role="presentation"> <a href="/military/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl02_lnkInner" style="" role="menuitem" tabindex="-1"> Military service pass</a> </li> <li role="presentation"> <a href="/passes/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl03_lnkInner" style="" role="menuitem" tabindex="-1"> Passes</a> </li> <li role="presentation"> <a href="/reduced-fare-programs/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl04_lnkInner" style="" role="menuitem" tabindex="-1"> Reduced/free ride programs</a> </li> <li role="presentation"> <a href="/students/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl05_lnkInner" style="" role="menuitem" tabindex="-1"> Student fares</a> </li> <li role="presentation"> <a href="/transitbenefit/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl06_lnkInner" style="" role="menuitem" tabindex="-1"> Transit benefits</a> </li> <li role="presentation"> <a href="/upass/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl07_lnkInner" style="" role="menuitem" tabindex="-1"> U-Pass</a> </li> <li role="presentation"> <a href="/fares/#waystopay" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl08_lnkInner" style="" role="menuitem" tabindex="-1"> Ways to pay</a> </li> <li role="presentation"> <a href="/fares/where-to-buy/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl09_lnkInner" style="" role="menuitem" tabindex="-1"> Where to buy fare</a> </li> </ul> </div> </div> <div class="table-col"> <div class="menu-title has-sub" role="menuitem" tabindex="-1" aria-haspopup="true">Ventra (farecards/tickets)</div> <div class="table-col-ul-wrapper" role="menu" aria-expanded="true" aria-hidden="false"> <ul> <li role="presentation"> <a href="https://www.ventrachicago.com/howitworks/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl01_lnkInner" style="" role="menuitem" tabindex="-1" target="_blank"> What's Ventra?</a> </li> <li role="presentation"> <a href="https://www.ventrachicago.com/how-to/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl02_lnkInner" style="" role="menuitem" tabindex="-1" target="_blank"> How to use Ventra</a> </li> <li role="presentation"> <a href="https://www.ventrachicago.com/retailers/locations/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl03_lnkInner" style="" role="menuitem" tabindex="-1" target="_blank"> Find a retail location</a> </li> <li role="presentation"> <a href="https://www.ventrachicago.com/new-account-helper/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl04_lnkInner" style="" role="menuitem" tabindex="-1" target="_blank"> Get a card</a> </li> <li role="presentation"> <a href="https://www.ventrachicago.com/account/landing/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl05_lnkInner" style="" role="menuitem" tabindex="-1" target="_blank"> Manage account</a> </li> <li role="presentation"> <a href="https://www.ventrachicago.com/app" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl06_lnkInner" style="" role="menuitem" tabindex="-1" target="_blank"> Get the app</a> </li> <li role="presentation"> <a href="https://www.ventrachicago.com/how-to/contactless-bankcards/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl07_lnkInner" style="" role="menuitem" tabindex="-1" target="_blank"> Quick rides w/contactless bankcards</a> </li> <li role="presentation"> <a href="https://www.ventrachicago.com/how-to/mobile-wallet-apps/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl08_lnkInner" style="" role="menuitem" tabindex="-1" target="_blank"> Quick rides w/Pay app on your phone</a> </li> <li role="presentation"> <a href="https://www.ventrachicago.com/how-to/passes/" id="CT_Header_0_TopNav_rptNav_ctl03_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl09_lnkInner" style="" role="menuitem" tabindex="-1" target="_blank"> Riding with passes</a> </li> </ul> </div> </div> </div> </div> </li> <li id="CT_Header_0_TopNav_rptNav_ctl04_liItem" data-type="mega" class="menu-theme on" role="presentation"> <a href="/newsprojects/" id="CT_Header_0_TopNav_rptNav_ctl04_lnkLink1" role="menuitem" tabindex="-1" aria-haspopup="true" class="has-sub"> <span>News/projects</span> </a> <div class="custom-sub" role="menu" aria-expanded="false" aria-hidden="true" aria-labelledby="lnkLink1"> <div class="table-row"> <div class="table-col"> <div class="menu-title has-sub" role="menuitem" tabindex="-1" aria-haspopup="true">News</div> <div class="table-col-ul-wrapper" role="menu" aria-expanded="true" aria-hidden="false"> <ul> <li role="presentation"> <a href="/news/press-releases/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl01_lnkInner" style="" role="menuitem" tabindex="-1"> Press releases</a> </li> <li role="presentation"> <a href="/publicnotices/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl02_lnkInner" style="" role="menuitem" tabindex="-1"> Public notices</a> </li> <li role="presentation"> <a href="https://youtube.com/ctaconnections" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl03_lnkInner" style="" role="menuitem" tabindex="-1" target="_blank"> Videos (YouTube)</a> </li> <li role="presentation"> <a href="/social/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl04_lnkInner" style="" role="menuitem" tabindex="-1"> Social media</a> </li> </ul> </div> </div> <div class="table-col"> <div class="menu-title has-sub" role="menuitem" tabindex="-1" aria-haspopup="true">Agency initiatives</div> <div class="table-col-ul-wrapper" role="menu" aria-expanded="true" aria-hidden="false"> <ul> <li role="presentation"> <a href="/speakup/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl01_lnkInner" style="" role="menuitem" tabindex="-1"> Anti-harassment campaign</a> </li> <li role="presentation"> <a href="/babyonboard" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl02_lnkInner" style="" role="menuitem" tabindex="-1"> "Baby on Board" buttons</a> </li> <li role="presentation"> <a href="/besafe/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl03_lnkInner" style="" role="menuitem" tabindex="-1"> Be safe on CTA</a> </li> <li role="presentation"> <a href="/chartertrain/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl04_lnkInner" style="" role="menuitem" tabindex="-1"> Charter an 'L' train</a> </li> <li role="presentation"> <a href="/courtesy/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl05_lnkInner" style="" role="menuitem" tabindex="-1"> Courtesy campaign</a> </li> <li role="presentation"> <a href="/developers/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl06_lnkInner" style="" role="menuitem" tabindex="-1"> Developer Center</a> </li> <li role="presentation"> <a href="/environment/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl07_lnkInner" style="" role="menuitem" tabindex="-1"> Environment</a> </li> <li role="presentation"> <a href="/performance/wtgw/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl08_lnkInner" style="" role="menuitem" tabindex="-1"> How we manage delays</a> </li> <li role="presentation"> <a href="/heritagefleet/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl09_lnkInner" style="" role="menuitem" tabindex="-1"> Heritage Fleet</a> </li> <li role="presentation"> <a href="/innovation-studio/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl10_lnkInner" style="" role="menuitem" tabindex="-1"> Innovation Studio</a> </li> <li role="presentation"> <a href="/data/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl11_lnkInner" style="" role="menuitem" tabindex="-1"> Open Data</a> </li> <li role="presentation"> <a href="/performance/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl12_lnkInner" style="" role="menuitem" tabindex="-1"> Performance metrics</a> </li> <li role="presentation"> <a href="/planning/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl13_lnkInner" style="" role="menuitem" tabindex="-1"> Planning/expansion</a> </li> <li role="presentation"> <a href="/art/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl14_lnkInner" style="" role="menuitem" tabindex="-1"> Public art</a> </li> <li role="presentation"> <a href="/security/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl15_lnkInner" style="" role="menuitem" tabindex="-1"> Security</a> </li> </ul> </div> </div> <div class="table-col"> <div class="menu-title has-sub" role="menuitem" tabindex="-1" aria-haspopup="true">Improvement projects</div> <div class="table-col-ul-wrapper" role="menu" aria-expanded="true" aria-hidden="false"> <ul> <li role="presentation"> <a href="/rle/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl01_lnkInner" style="" role="menuitem" tabindex="-1"> Red Line Extension</a> </li> <li role="presentation"> <a href="/rpm/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl02_lnkInner" style="" role="menuitem" tabindex="-1"> Red & Purple modernization</a> </li> <li role="presentation"> <a href="/accessibility/asap/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl03_lnkInner" style="" role="menuitem" tabindex="-1"> All Stations Accessibility Program</a> </li> <li role="presentation"> <a href="/electricbus/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl04_lnkInner" style="" role="menuitem" tabindex="-1"> Electric buses</a> </li> <li role="presentation"> <a href="/fprebuild/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl05_lnkInner" style="" role="menuitem" tabindex="-1"> Forest Park Branch Rebuild</a> </li> <li role="presentation"> <a href="/bus-vision/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl06_lnkInner" style="" role="menuitem" tabindex="-1"> Bus Vision Study</a> </li> <li role="presentation"> <a href="/projects/" id="CT_Header_0_TopNav_rptNav_ctl04_ccSubNav_rptSubNav_ctl03_rptSubSubNav_ctl07_lnkInner" style="" role="menuitem" tabindex="-1"> All projects</a> </li> </ul> </div> </div> </div> </div> </li> <li id="CT_Header_0_TopNav_rptNav_ctl05_liItem" data-type="mega" class="menu-theme" role="presentation"> <a href="/more/" id="CT_Header_0_TopNav_rptNav_ctl05_lnkLink1" role="menuitem" tabindex="-1" aria-haspopup="true" class="lastnavitema"> <span>More</span> </a> <div class="custom-sub" role="menu" aria-expanded="false" aria-hidden="true" aria-labelledby="lnkLink1"> <div class="table-row"> <div class="table-col"> <div class="menu-title has-sub" role="menuitem" tabindex="-1" aria-haspopup="true">Business</div> <div class="table-col-ul-wrapper" role="menu" aria-expanded="true" aria-hidden="false"> <ul> <li role="presentation"> <a href="/advertising/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl01_lnkInner" style="" role="menuitem" tabindex="-1"> Advertising</a> </li> <li role="presentation"> <a href="https://www.ctabonds.com/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl02_lnkInner" style="" role="menuitem" tabindex="-1"> Bond sales</a> </li> <li role="presentation"> <a href="/btforbusiness/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl03_lnkInner" style="" role="menuitem" tabindex="-1"> Bus/Train Tracker for business</a> </li> <li role="presentation"> <a href="/buyingplan/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl04_lnkInner" style="" role="menuitem" tabindex="-1"> Buying Plan</a> </li> <li role="presentation"> <a href="/nearbyconstruction/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl05_lnkInner" style="" role="menuitem" tabindex="-1"> Construction near us</a> </li> <li role="presentation"> <a href="https://transitchicago.bonfirehub.com/portal/?tab=openOpportunities" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl06_lnkInner" style="" role="menuitem" tabindex="-1"> Contract opportunities portal</a> </li> <li role="presentation"> <a href="/partnership/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl07_lnkInner" style="" role="menuitem" tabindex="-1"> Corporate partnerships</a> </li> <li role="presentation"> <a href="/diversity-programs/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl08_lnkInner" style="" role="menuitem" tabindex="-1"> Diversity programs</a> </li> <li role="presentation"> <a href="/schooladmins/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl09_lnkInner" style="" role="menuitem" tabindex="-1"> Info for school reduced fare admins</a> </li> <li role="presentation"> <a href="/film/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl10_lnkInner" style="" role="menuitem" tabindex="-1"> Filming & photography</a> </li> <li role="presentation"> <a href="/procurement/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl11_lnkInner" style="" role="menuitem" tabindex="-1"> Procurement info</a> </li> <li role="presentation"> <a href="http://www.ctarealestate.com/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl12_lnkInner" style="" role="menuitem" tabindex="-1" target="_blank"> Real estate leasing/sales</a> </li> <li role="presentation"> <a href="/procurement/vendor-registration/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl01_rptSubSubNav_ctl13_lnkInner" style="" role="menuitem" tabindex="-1"> Vendor registration</a> </li> </ul> </div> </div> <div class="table-col"> <div class="menu-title has-sub" role="menuitem" tabindex="-1" aria-haspopup="true">Administration</div> <div class="table-col-ul-wrapper" role="menu" aria-expanded="true" aria-hidden="false"> <ul> <li role="presentation"> <a href="/board/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl01_lnkInner" style="" role="menuitem" tabindex="-1"> Chicago Transit Board</a> </li> <li role="presentation"> <a href="/governance/" id="CT_Header_0_TopNav_rptNav_ctl05_ccSubNav_rptSubNav_ctl02_rptSubSubNav_ctl02_lnkInner" style="" role="menuitem" tabindex="-1"> Governance & administration</a> </li> <li role="presentation"> 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return false;"> <svg aria-hidden="true" focusable="false" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <use xlink:href="#icon-mail"></use> </svg> <span class="visually-hidden">Share via email</span> </a> <a href="#" class="social-share-icon print"> <svg aria-hidden="true" focusable="false" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <use xlink:href="#icon-print"></use> </svg> <span class="visually-hidden">Click to print</span> </a> </div> </div> </div> </div> <div class="container interior-main" id="maincontent"> <div class="grid_12 interior-content"> <div class="block"><div class="interior-main-banner full"> <img alt="pageheader-trackcurves" src="/assets/1/6/pageheader-trackcurves.jpg"> <h1 class="interior-main-banner-title">Performance metrics</h1> </div></div> <div class="interior-content-wrapper"> <div class="block"><div class="standalone-grid-8"> <p>Performance metrics are designed to measure the Chicago Transit Authority’s success in meeting its goal of providing on-time, clean, safe, efficient and courteous service.</p> <h2><a id="kpis" name="kpis"></a>Performance dashboard</h2> </div> </div> <div class="block"><div data-aspect-ratio="16:9" style="margin-bottom:2em;"><iframe allowfullscreen="true" frameborder="0" height="373.5" src="https://app.powerbigov.us/view?r=eyJrIjoiOGYyMmRmZjUtNmEyZC00MjRiLTkwOWEtYjk3NjJiYmQ2YTM1IiwidCI6IjYxNzQxNzNjLTk1MzUtNDIxMS1hNTY0LWMzYzFjNTYyZGQ2ZSJ9" title="Report Section" width="600"></iframe></div></div> <div class="block"><p>Do you have ideas about how to make this dashboard better? Please <a href="/feedback/">share them with us</a>!</p> </div> <div class="block"><div class="standalone-grid-8"> <div class="dropdown-content-wrapper" id="previous-reports"><a class="service-alert-dropdown-header" href="#"><span class="service-alert-dropdown-header-title">Previous reports</span> <span class="service-alert-plus"> </span> </a> <div class="service-alert-wrapper"> <p class="bold">Legend</p> <p>Monthly performance metric reports include year-end target figures, definitions and color-coding indicating the status of each performance indicator:</p> <ul> <li><span style="font-weight: bolder;">Green</span>: meeting or exceeding target</li> <li><span style="font-weight: bolder;">Yellow</span>: within 10 percent of target</li> <li><span style="font-weight: bolder;">Red</span>: missing target by more than 10 percent</li> <li><span style="font-weight: bolder;">Grey</span>: measure does not have a target</li> </ul> <h3>2023</h3> <ul> <li><a href="/assets/1/6/01-2023_PM_Report.pdf">Performance Metrics for 2023-01</a></li> <li><a href="/assets/1/6/02-2023_PM_Report.pdf">Performance Metrics for 2023-02</a></li> <li><a href="/assets/1/6/03-2023_PM_Report.pdf">Performance Metrics for 2023-03</a></li> </ul> <h3>2022</h3> <ul> <li><a href="/assets/1/6/12-2022_PM_Report.pdf">Performance Metrics for 2022-12</a></li> <li><a href="/assets/1/6/11-2022_PM_Report.pdf">Performance Metrics for 2022-11</a></li> <li><a href="/assets/1/6/10-2022_PM_Report.pdf">Performance Metrics for 2022-10</a></li> <li><a href="/assets/1/6/09-2022_PM_Report.pdf">Performance Metrics for 2022-09</a></li> <li><a href="/assets/1/6/08-2022_PM_Report.pdf">Performance Metrics for 2022-08</a></li> <li><a href="/assets/1/6/07-2022_PM_Report.pdf">Performance Metrics for 2022-07</a></li> <li><a href="/assets/1/6/06-2022_PM_Report.pdf">Performance Metrics for 2022-06</a></li> <li><a href="/assets/1/6/05-2022_PM_Report.pdf">Performance Metrics for 2022-05</a></li> <li><a href="/assets/1/6/04-2022_PM_Report.pdf">Performance Metrics for 2022-04</a></li> <li><a href="/assets/1/6/03-2022_PM_Report.pdf">Performance Metrics for 2022-03</a></li> <li><a href="/assets/1/6/02-2022_PM_Report.pdf">Performance Metrics for 2022-02</a></li> <li><a href="/assets/1/6/01-2022_PM_Report.pdf">Performance Metrics for 2022-01</a></li> </ul> <h3>2021</h3> <ul> <li><a href="/assets/1/6/FinalPMReport_Dec2021.pdf">Performance Metrics for 2021-12</a></li> <li><a href="/assets/1/6/FinalPMReport_Nov2021.pdf">Performance Metrics for 2021-11</a></li> <li><a href="/assets/1/6/FinalPMReport_Oct2021.pdf">Performance Metrics for 2021-10</a></li> <li><a href="/assets/1/6/FinalPMReport_Sep2021.pdf">Performance Metrics for 2021-09</a></li> <li><a href="/assets/1/6/FinalPMReport_Aug2021.pdf">Performance Metrics for 2021-08</a></li> <li><a href="/assets/1/6/FinalPMReport_Jul2021.pdf">Performance Metrics for 2021-07</a></li> <li><a href="/assets/1/6/FinalPMReport_Jun2021.pdf">Performance Metrics for 2021-06</a></li> <li><a href="/assets/1/6/FinalPMReport_May2021.pdf">Performance Metrics for 2021-05</a></li> <li><a href="/assets/1/6/FinalPMReport_Apr2021.pdf">Performance Metrics for 2021-04</a></li> <li><a href="/assets/1/6/FinalPMReport_Mar2021.pdf">Performance Metrics for 2021-03</a></li> <li><a href="/assets/1/6/FinalPMReport_Feb2021.pdf">Performance Metrics for 2021-02</a></li> <li><a href="/assets/1/6/Final_PM_Report_Jan2021.pdf">Performance Metrics for 2021-01</a></li> </ul> <h3>2020</h3> <ul> <li><a href="/assets/1/6/12-2020_PM.pdf">Performance Metrics for 2020-12</a></li> <li><a href="/assets/1/6/11-2020_PM.pdf">Performance Metrics for 2020-11</a></li> <li><a href="/assets/1/6/10-2020_PM.pdf">Performance Metrics for 2020-10</a></li> <li><a href="/assets/1/6/09-2020_PM.pdf">Performance Metrics for 2020-09</a></li> <li><a href="/assets/1/6/08-2020_PM.pdf">Performance Metrics for 2020-08</a></li> <li><a href="/assets/1/6/07-2020_PM.pdf">Performance Metrics for 2020-07</a></li> <li><a href="/assets/1/6/06_-2020_PM.pdf">Performance Metrics for 2020-06</a></li> <li><a href="/assets/1/6/05-2020_PM.pdf">Performance Metrics for 2020-05</a></li> <li><a href="/assets/1/6/04-2020_PM.pdf">Performance Metrics for 2020-04</a></li> <li><a href="/assets/1/6/03-2020_PM.pdf">Performance Metrics for 2020-03</a></li> <li><a href="/assets/1/6/02-2020_PM.pdf">Performance Metrics for 2020-02</a></li> <li><a href="/assets/1/6/01-2020_PM.pdf">Performance Metrics for 2020-01</a></li> </ul> <h3>2019</h3> <ul> <li><a href="/assets/1/6/Performance_Metrics_-_December_2019.pdf">Performance Metrics for 2019-12</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_November_2019.pdf">Performance Metrics for 2019-11</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_October_2019.pdf">Performance Metrics for 2019-10</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_September_2019.pdf">Performance Metrics for 2019-09</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_August_2019.pdf">Performance Metrics for 2019-08</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_July_2019.pdf">Performance Metrics for 2019-07</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_June_2019.pdf">Performance Metrics for 2019-06</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_May_2019.pdf">Performance Metrics for 2019-05</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_April_2019.pdf">Performance Metrics for 2019-04</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_March_2019.pdf">Performance Metrics for 2019-03</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_February_2019.pdf">Performance Metrics for 2019-02</a></li> <li><a href="/assets/1/6/January_2019_Performance_Metrics_Intro.pdf">Performance Metrics for 2019-01</a></li> </ul> <h3>2018</h3> <ul> <li><a href="/assets/1/6/December_2018_Performance_Metrics_Intro.pdf">Performance Metrics for 2018-12</a></li> <li><a href="/assets/1/6/November_2018_Performance_Metrics_Intro.pdf">Performance Metrics for 2018-11</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_October_2018.pdf">Performance Metrics for 2018-10</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_September_2018.pdf">Performance Metrics for 2018-09</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_August_2018.pdf">Performance Metrics for 2018-08</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_July_2018.pdf">Performance Metrics for 2018-07</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_June_2018.pdf">Performance Metrics for 2018-06</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_May_2018.pdf">Performance Metrics for 2018-05</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_April_2018.pdf">Performance Metrics for 2018-04</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_March_2018.pdf">Performance Metrics for 2018-03</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_February_2018.pdf">Performance Metrics for 2018-02</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_January_2018.pdf">Performance Metrics for 2018-01</a></li> </ul> <h3>2017</h3> <ul> <li><a href="/assets/1/6/Performance_Metrics_-_2017-12.pdf" style="background-color: rgb(255, 255, 255);">Performance Metrics for 2017-12</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_2017-11.pdf" style="background-color: rgb(255, 255, 255);">Performance Metrics for 2017-11</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_2017-10.pdf">Performance Metrics for 2017-10</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_2017-09.pdf">Performance Metrics for 2017-09</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_2017-08.pdf">Performance Metrics for 2017-08</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_2017-07_July.pdf">Performance Metrics for 2017-07</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_2017-06_June.pdf">Performance Metrics for 2017-06</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_May_2017.pdf">Performance Metrics for 2017-05</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_April_2017.pdf">Performance Metrics for 2017-04</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_March_2017.pdf">Performance Metrics for 2017-03</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_February_2017.pdf">Performance Metrics for 2017-02</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_January_2017.pdf">Performance Metrics for 2017-01</a></li> </ul> <h3>2016</h3> <ul> <li><a href="/assets/1/6/Performance_Metrics_-_December_2016.pdf">Performance Metrics for 2016-12</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_November_2016.pdf">Performance Metrics for 2016-11</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_October_2016.pdf">Performance Metrics for 2016-10</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_September_2016.pdf">Performance Metrics for 2016-09</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_August_2016.pdf">Performance Metrics for 2016-08</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_July_2016.pdf">Performance Metrics for 2016-07</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_Jun_2016.pdf">Performance Metrics for 2016-06</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_May_2016.pdf">Performance Metrics for 2016-05</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_Apr_2016.pdf">Performance Metrics for 2016-04</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_Mar_2016.pdf">Performance Metrics for 2016-03</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_Feb_2016.pdf">Performance Metrics for 2016-02</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_Jan_2016.pdf">Performance Metrics for 2016-01</a></li> </ul> <h3>2015</h3> <ul> <li><a href="/assets/1/28/Performance_Metrics_-_December_2015.pdf">Performance Metrics for 2015-12</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_November_2015.pdf">Performance Metrics for 2015-11</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_October_2015.pdf">Performance Metrics for 2015-10</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_September_2015.pdf">Performance Metrics for 2015-09</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_August_2015.pdf">Performance Metrics for 2015-08</a></li> <li><a href="/assets/1/28/July_2015_Performance_Metrics.pdf">Performance Metrics for 2015-07</a></li> <li><a href="/assets/1/28/June_2015_Performance_Metrics.pdf">Performance Metrics for 2015-06</a></li> <li><a href="/assets/1/28/Performance_-_May_2015.pdf">Performance Metrics for 2015-05</a></li> <li><a href="/assets/1/28/Performance_Metrics_-_April_2015.pdf">Performance Metrics for 2015-04</a></li> <li><a href="/assets/1/28/March_2015_CTA_Performance_Metrics.pdf">Performance Metrics for 2015-03</a></li> <li><a href="/assets/1/28/PM_Report_February_2015.pdf">Performance Metrics for 2015-02</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_January_2015.pdf">Performance Metrics for 2015-01</a></li> </ul> <h3>2014</h3> <ul> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_December_2014.pdf">Performance Metrics for 2014-12</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_November_2014.pdf">Performance Metrics for 2014-11</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_October_2014.pdf">Performance Metrics for 2014-10</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_September_2014.pdf">Performance Metrics for 2014-09</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_August_2014.pdf">Performance Metrics for 2014-08</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_July_2014[1].pdf">Performance Metrics for 2014-07</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_June_2014[3].pdf">Performance Metrics for 2014-06</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_May_2014.pdf">Performance Metrics for 2014-05</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_April_2014.pdf">Performance Metrics for 2014-04</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_March_2014.pdf">Performance Metrics for 2014-03</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_February_2014.pdf">Performance Metrics for 2014-02</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_January_2014.pdf">Performance Metrics for 2014-01</a></li> </ul> <h3>2013</h3> <ul> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_December_2013.pdf">Performance Metrics for 2013-12</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_November_2013.pdf" style="color: rgb(24, 144, 242); outline-width: 0px;">Performance Metrics for 2013-11</a></li> <li><a href="/assets/1/6/October_2013_Performance_Metrics.pdf">Performance Metrics for 2013-10</a></li> <li><a href="/assets/1/6/September_2013_Performance_Metrics.pdf">Performance Metrics for 2013-09</a></li> <li><a href="/assets/1/6/August_2013_Performance_Metrics.pdf">Performance Metrics for 2013-08</a></li> <li><a href="/assets/1/6/July_2013_Performance_Metrics.pdf">Performance Metrics for 2013-07</a></li> <li><a href="/assets/1/6/June_2013_Performance_Metrics.pdf">Performance Metrics for 2013-06</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_May_2013.pdf">Performance Metrics for 2013-05</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_April_2013_int.pdf">Performance Metrics for 2013-04</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_Mar_2013.pdf">Performance Metrics for 2013-03</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_Feb_2013.pdf">Performance Metrics for 2013-02</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_Jan_2013.pdf">Performance Metrics for 2013-01</a></li> </ul> <h3>2012</h3> <ul> <li><a href="/assets/1/6/Dec_2012_Performance_Metrics_Combined.pdf">Performance Metrics for 2012-12</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_November_12.pdf">Performance Metrics for 2012-11</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_October_12.pdf" style="color: rgb(24, 144, 242); outline-width: 0px;">Performance Metrics for 2012-10</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_September_12_xlsx.pdf">Performance Metrics for 2012-09</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_August_12.pdf">Performance Metrics for 2012-08</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Jul_12.pdf">Performance Metrics for 2012-07</a></li> <li><a href="/assets/1/28/CTA_Company_Wide_KPI_Jun_12.pdf">Performance Metrics for 2012-06</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_May_12.pdf">Performance Metrics for 2012-05</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_April_12.pdf">Performance Metrics for 2012-04</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_March_12.pdf">Performance Metrics for 2012-03</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Feb_12.pdf">Performance Metrics for 2012-02</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Jan_12.pdf">Performance Metrics for 2012-01</a></li> </ul> <h3>2011</h3> <ul> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Dec_11.pdf">Performance Metrics for 2011-12</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Nov_11.pdf">Performance Metrics for 2011-11</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Oct_11.pdf">Performance Metrics for 2011-10</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Sep_11.pdf">Performance Metrics for 2011-09</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Aug_11.pdf">Performance Metrics for 2011-08</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Jul_11.pdf">Performance Metrics for 2011-07</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Jun_11.pdf">Performance Metrics for 2011-06</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_May_11.pdf">Performance Metrics for 2011-05</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Apr_11.pdf">Performance Metrics for 2011-04</a></li> <li><a href="/assets/1/28/CTA_Company_Wide_KPI_Mar11.pdf">Performance Metrics for 2011-03</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Feb11.pdf">Performance Metrics for 2011-02</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Jan11.pdf">Performance Metrics for 2011-01</a></li> </ul> <h3>2010</h3> <ul> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Dec10.pdf">Performance Metrics for 2010-12</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Nov10.pdf">Performance Metrics for 2010-11</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Oct10.pdf">Performance Metrics for 2010-10</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Sept10.pdf">Performance Metrics for 2010-09</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Aug10.pdf">Performance Metrics for 2010-08</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Jul10.pdf">Performance Metrics for 2010-07</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Jun10v2.pdf">Performance Metrics for 2010-06</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_May10.pdf">Performance Metrics for 2010-05</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Apr10.pdf">Performance Metrics for 2010-04</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Mar10.pdf">Performance Metrics for 2010-03</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Feb10.pdf">Performance Metrics for 2010-02</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Jan10.pdf">Performance Metrics for 2010-01</a></li> </ul> <h3>2009</h3> <ul> <li><a href="/assets/1/28/CTA_Company_Wide_KPI_Dec09.pdf">Performance Metrics for 2009-12</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Nov09.pdf">Performance Metrics for 2009-11</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Oct09.pdf">Performance Metrics for 2009-10</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Sept09.pdf">Performance Metrics for 2009-09</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Aug10.pdf">Performance Metrics for 2009-08</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Jul09.pdf">Performance Metrics for 2009-07</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Jun09.pdf">Performance Metrics for 2009-06</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_May09.pdf">Performance Metrics for 2009-05</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Apr09.pdf">Performance Metrics for 2009-04</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Mar09.pdf">Performance Metrics for 2009-03</a></li> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Feb09.pdf">Performance Metrics for 2009-02</a></li> <li><a href="/assets/1/6/CTA_Performance_Metrics_Jan09.pdf">Performance Metrics for 2009-01</a></li> </ul> <h3>Earlier</h3> <ul> <li><a href="/assets/1/6/CTA_Company_Wide_KPI_Dec08.pdf">Performance Metrics for 2008-12</a></li> <li><a href="/assets/1/6/CTA_Performance_Metrics_-_Nov08.pdf">Performance Metrics for 2008-11</a></li> <li><a href="/assets/1/6/120794pm200810.pdf">Performance Metrics for 2008-10</a></li> <li><a href="/assets/1/6/120794pm200809.pdf">Performance Metrics for 2008-09</a></li> <li><a href="/assets/1/6/120794pm200808.pdf">Performance Metrics for 2008-08</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_2008-07.pdf" target="new">Performance Metrics for 2008-07</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_2008-06.pdf" target="new">Performance Metrics for 2008-06</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_2008-05.pdf" target="new">Performance Metrics for 2008-05</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_2008-04.pdf" target="new">Performance Metrics for 2008-04</a></li> <li><a href="/assets/1/6/Performance_Metrics_-_2008-Q1.pdf" target="new">Performance Metrics for 2008-Q1</a></li> <li><a href="/assets/1/6/122046perfind1Q2007.pdf">Performance Indicators - 1st Quarter 2007</a> (PDF)</li> <li><a href="/assets/1/6/122046perfind1Q2007.txt">Performance Indicators - 1st Quarter 2007</a> (TXT)</li> <li><a href="/assets/1/6/122046perfind2005vs2006.pdf">2005 vs 2006 Performance Indicators</a> (PDF)</li> <li><a href="/assets/1/6/122046perfind2005vs2006.txt">2005 vs 2006 Performance Indicators</a> (TXT)</li> <li><a href="/assets/1/6/122046perfind4Q2006.pdf">Performance Indicators - 4th Quarter 2006</a> (PDF)</li> <li><a href="/assets/1/6/122046perfind4Q2006.txt">Performance Indicators - 4th Quarter 2006</a> (TXT)</li> <li><a href="/assets/1/6/122046perfind3Q2006.pdf">Performance Indicators - 3rd Quarter 2006</a> (PDF)</li> <li><a href="/assets/1/6/122046perfind200607.pdf">Performance Indicators - July 2006</a> (PDF)</li> <li><a href="/assets/1/6/122046perfind200607.txt">Performance Indicators - July 2006</a> (TXT)</li> <li><a href="/assets/1/6/122046perfind2Q2006.pdf">Performance Indicators - 2nd Quarter 2006</a> (PDF)</li> <li><a href="/assets/1/6/122046perfind2Q2006.txt">Performance Indicators - 2nd Quarter 2006</a> (TXT)</li> <li><a href="/assets/1/6/122046perfind1Q2006.pdf">Performance Indicators - 1st Quarter 2006</a> (PDF)</li> <li><a href="/assets/1/6/122046matrixwogoals.pdf">2004-2005 Performance Indicators summary</a> (PDF)</li> <li><a href="/sze/">Rail Construction Slow Zone Maps</a></li> <li><a href="/assets/1/6/122046constact.pdf">Planned Construction Activities – Extra Travel Time</a> (PDF)</li> <li><a href="/assets/1/6/0603perfind.pdf">2004-2005 Performance Indicators report</a> - March 2006 (PDF)</li> <li><a href="/assets/1/6/0602opperf.pdf">Defining Performance Indicators</a> - February 2006 (PDF)</li> </ul> </div> </div> </div> </div> <div class="block"><div class="standalone-grid-8"> <h2><a id="satisfaction" name="satisfaction"></a>Customer satisfaction surveys</h2> <p>We regularly survey customers about their travel preferences and satisfaction with our service. Input from our customers helps us to improve CTA services and make the transit riding experience better.</p> <p>If you are a CTA customer who is interested in participating in future customer surveys or focus groups, <a href="https://www.research.net/r/CTAsatisfaction">please sign up here</a>. Past survey results:</p> <ul> <li><a href="/assets/1/6/2023_Q4_Customer_Survey_Results.pdf">2023 Q4 Customer Survey Results</a></li> <li><a href="/assets/1/6/2023_Q3_Customer_Survey_Results.pdf">2023 Q3 Customer Survey Results</a></li> <li><a href="/assets/1/6/2023_Q2_Customer_Survey_Results.pdf">2023 Q2 Customer Survey Results</a></li> <li><a href="/assets/1/6/2023_Q1_Customer_Survey_Results.pdf">2023 Q1 Customer Survey Results – Extended Results</a></li> <li><a href="/assets/1/6/Q1_2023_Survey_Results_(June_2023).pdf">2023 Q1 Customer Survey Results – June 2023 Board Presentation </a></li> <li><a href="/assets/1/6/2022_Q4_Customer_Survey_Results.pdf">2022 Q4 Customer Survey Results</a></li> <li><a href="/assets/1/6/2022_Q3_Customer_Survey_Results.pdf">2022 Q3 Customer Survey Results</a></li> <li><a href="https://www.rtachicago.org/uploads/files/general/Region/CTA-CSS-2022-Final-Report.pdf">2022 Customer Satisfaction Survey (conducted by RTA)</a></li> <li><a href="/assets/1/6/2021_Return_to_Transit_Survey_Results.pdf">2021 Return to Transit Customer Survey Results</a></li> <li><a href="/assets/1/6/2020_COVID-19_Ridership_Survey_Results.pdf">2020 COVID-19 Ridership Customer Survey Results</a></li> </ul> <h2><a id="tam" name="tam"></a>Transit Asset Management</h2> <p>Transit Asset Management (TAM) is a business model that prioritizes resources based on asset conditions and performance to provide safe, cost-effective, and reliable public transportation. TAM is also the subject of a set of new federal regulations and reporting requirements with which CTA must comply beginning in October 2018. Beyond ensuring compliance with federal requirements, the goal of the TAM Plan is to improve the quality of information available to optimize the allocation of maintenance and capital planning & investment resources.</p> <p><a href="/assets/1/6/CTA_TAM_Plan.pdf"><img alt="PDF" src="/assets/1/6/icon_pdfschedule.gif" style="margin-left: 5px; margin-right: 5px;" /><span style="font-weight: bolder;">Transit Asset Management Plan</span></a></p> <h2><a id="ridership" name="ridership"></a>Ridership reports</h2> <p>The latest available and historic data are available in our <span style="font-weight: bolder;"><a href="/ridership/">ridership reports</a></span>, which are available on their own webpage.</p> <h2><a id="suspensions" name="suspensions"></a>Rider suspensions</h2> <ul> <li><a href="/assets/1/6/Rider_Suspensions_Memo_1st_Quarter_2024.pdf">Rider suspensions memo, 2024 Q1</a></li> <li><a href="/assets/1/6/Rider_Suspensions_Memo_format_Quarter_2_2024.7.16_1.pdf">Rider suspensions memo, 2024 Q2</a></li> <li><a href="/assets/1/6/Rider_Suspensions_Memo_format_Quarter_3_2024.9.30.pdf">Rider suspensions memo, 2024 Q3</a></li> </ul> <p> </p> </div> </div> </div> </div> </div> </main> <footer id="site-footer" class="footer" role="contentinfo"> <div class="container"> <div class="top-footer clearfix"> <div class="grid_12"><a class="logo-footer" 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