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href="https://www.apple.com/ca/shop/goto/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"><path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 2.672v-.387c0-1.963-1.037-3.176-2.742-3.176-1.735 0-2.848 1.289-2.848 3.276 0 1.998 1.096 3.263 2.848 3.263 1.383 0 2.367-.668 2.66-1.746h-1.008c-.264.557-.814.856-1.629.856-1.072 0-1.769-.791-1.822-2.039v-.047zm-9.547-3.451h.96v.937h.094c.188-.615.914-1.049 1.752-1.049.164 0 .375.012.504.03v1.007c-.082-.023-.445-.058-.644-.058-.961 0-1.659 1.098-1.659 1.535v3.914h-1.007zm-4.27 5.519c-1.195 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hover - mac" class=" globalnav-item globalnav-item-mac globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/ca/mac/" data-globalnav-item-name="mac" data-topnav-flyout-trigger-compact="true" data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"><path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 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class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 1.114-3.269 2.913-3.269 1.798 0 2.912 1.236 2.912 3.269 0 2.028-1.114 3.27-2.912 3.27-1.799 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purchased an Apple product, you'll receive a kit with everything you need to send your old device back to Apple. You may receive a kit in the same package from which you received your new device. Otherwise, the kit will be delivered by a courier or mailed to you separately as soon as your new item ships or is picked up. If you're in the Asia-Pacific region, a trade-in kit will be delivered to you or available at a designated location.</p> <div class="callout gb-callout"><p class="gb-paragraph">Customers in the Asia-Pacific region, only follow steps in the <a href="https://support.apple.com/en-us/HT211152#breturn" class="gb-anchor">Before you return your Mac Pro</a> and <a href="https://support.apple.com/en-us/HT211152#return" class="gb-anchor">Return your Mac Pro to Apple</a> sections for your country or region.</p></div> <h2 class="gb-header">Before you return your Mac Pro</h2> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/mac-backup" class="gb-anchor">Back up your data</a>. If you need help transferring data, schedule an appointment at an Apple Store at <a href="https://getsupport.apple.com/?caller=kbase" class="gb-anchor">getsupport.apple.com</a> or an Apple Authorized Service Provider. It is your sole responsibility to back up all existing data, software, and/or programs from your product. Apple is not responsible for loss, recovery, or compromise of data, software, or programs on your trade-in product.</p></li><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/kb/HT208242" class="gb-anchor">Sign out of iCloud</a>.</p></li><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/kb/HT204455" class="gb-anchor">Turn off your firmware password</a>.</p></li><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/kb/HT201251" class="gb-anchor">Deauthorize your computer for content purchases</a>.</p></li><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/kb/HT208496" class="gb-anchor">Erase your hard disk</a>.</p></li></ol> <h2 class="gb-header">Pack your Mac Pro</h2> <div class="callout gb-callout"><p class="gb-paragraph">If you're in the Asia-Pacific region, continue to the <a href="https://support.apple.com/en-us/HT211152#return" class="gb-anchor">Return your Mac Pro to Apple</a> section.</p></div> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Remove the top foam insert from the box.</p><img class="gb-image" alt="macpro-tradein-step1-v2" src="https://cdsassets.apple.com/live/7WUAS350/images/mac-pro/macpro-tradein-step1-v2.png" height="1001" width="881" style="max-width: min(100%,440px);"/></li><li class="gb-list_item"><p class="gb-paragraph">Set your Mac Pro in the bottom insert. Do not include extra items, such as your charging cable, in the box. If you include extra items, we won't be able to return them to you.</p><img class="gb-image" alt="macpro-tradein-step2-v2.png" src="https://cdsassets.apple.com/live/7WUAS350/images/mac-pro/macpro-tradein-step2-v2.png" height="951" width="881" style="max-width: min(100%,440px);"/></li><li class="gb-list_item"><p class="gb-paragraph">Place the top foam insert on top of your Mac Pro.</p><img class="gb-image" alt="macpro-tradein-step3-v3" src="https://cdsassets.apple.com/live/7WUAS350/images/mac-pro/macpro-tradein-step3-v3.png" height="1161" width="881" style="max-width: min(100%,440px);"/></li><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/kb/HT208902" class="gb-anchor">Seal the box with tape and mail the box to Apple</a>*. If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.</p><img class="gb-image" alt="macpro-tradein-step7-v1" src="https://cdsassets.apple.com/live/7WUAS350/images/mac-pro/macpro-tradein-step7-v1.png" height="731" width="881" style="max-width: min(100%,440px);"/></li></ol> <div class="note gb-note"><p class="gb-paragraph">*Apple is not responsible for any damage during shipping.</p></div> <h2 class="gb-header">Return your Mac Pro to Apple</h2> <p class="gb-paragraph">Choose your country or region:</p> <div class="gb-group group-column-layout column-4-layout"><p class="gb-paragraph element-column-layout column-1-layout"><a href="#us" class="gb-anchor" link-type="ANCHOR">United States and Canada</a> </p><p class="gb-paragraph element-column-layout column-1-layout"><a href="#cn" class="gb-anchor" link-type="ANCHOR">China mainland</a> </p><p class="gb-paragraph element-column-layout column-1-layout"><a href="#hk" class="gb-anchor" link-type="ANCHOR">Hong Kong</a> </p><p class="gb-paragraph"><a href="#jp" class="gb-anchor" link-type="ANCHOR">Japan</a></p><p class="gb-paragraph element-column-layout column-1-layout"><a href="#kr" class="gb-anchor" link-type="ANCHOR">Korea</a> </p><p class="gb-paragraph element-column-layout column-1-layout"><a href="#tw" class="gb-anchor" link-type="ANCHOR">Taiwan</a> </p><p class="gb-paragraph element-column-layout column-1-layout"><a href="#vn" class="gb-anchor" link-type="ANCHOR">Vietnam</a></p></div> <h3 id="us" class="gb-header">United States and Canada</h3> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Find the name of the courier on the return shipping label.</p></li><li class="gb-list_item"><p class="gb-paragraph">Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.</p></li><li class="gb-list_item"><p class="gb-paragraph">Get a receipt from the courier.</p></li><li class="gb-list_item"><p class="gb-paragraph">Check your new device shipment email for a link to check the status of your trade-in.</p></li></ol> <h3 id="cn" class="gb-header">China mainland</h3> <p class="gb-paragraph">A trade-in kit will be delivered to you before courier collection. </p> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Get a receipt from the courier.</p></li><li class="gb-list_item"><p class="gb-paragraph">Check your new device shipment email for a link to check the status of your trade-in device.</p></li></ol> <h3 id="hk" class="gb-header">Hong Kong</h3> <p class="gb-paragraph">The courier will bring you a trade-in kit to collect your Mac Pro. </p> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Get a receipt from the courier.</p></li><li class="gb-list_item"><p class="gb-paragraph">Check your new device shipment email for a link to check the status of your trade-in device.</p></li></ol> <h3 id="jp" class="gb-header">Japan</h3> <p class="gb-paragraph">The courier will bring you a trade-in kit to collect your Mac Pro. </p> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Get a receipt from the courier.</p></li><li class="gb-list_item"><p class="gb-paragraph">Check your new device shipment email for a link to check the status of your trade-in device.</p></li></ol> <h3 id="kr" class="gb-header">Korea</h3> <p class="gb-paragraph">A trade-in kit will be delivered to you before courier collection. </p> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Get a receipt from the courier.</p></li><li class="gb-list_item"><p class="gb-paragraph">Check your new device shipment email for a link to check the status of your trade-in device.</p></li></ol> <h3 id="tw" class="gb-header">Taiwan</h3> <p class="gb-paragraph">The courier will bring you a trade-in kit to collect your Mac Pro. </p> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Get a receipt from the courier.</p></li><li class="gb-list_item"><p class="gb-paragraph">Check your new device shipment email for a link to check the status of your trade-in device.</p></li></ol> <h3 id="vn" class="gb-header">Vietnam</h3> <p class="gb-paragraph">The courier will bring you a trade-in kit to collect your Mac Pro. </p> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Get a receipt from the courier.</p></li><li class="gb-list_item"><p class="gb-paragraph">Check your new device shipment email for a link to check the status of your trade-in device.</p></li></ol> <h2 class="gb-header">Learn more</h2> <p class="gb-paragraph">For sales and product inquiries, visit <a href="https://www.apple.com/contact/" class="gb-anchor">Contacting Apple</a>.</p> <p class="gb-paragraph">See answers to frequently asked questions on the <a href="https://www.apple.com/shop/trade-in" class="gb-anchor">Apple Trade In</a> page.</p> <div class="note gb-note"><p class="gb-paragraph">© 2023 Apple Inc. 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