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href="https://www.armedforcescovenant.gov.uk/show-your-support/sign-the-covenant/" class="post post-page"><span property="name">Sign the Covenant</span></a><meta property="position" content="3"></span> > <span property="itemListElement" typeof="ListItem"><span property="name">FAQs – Signing the Covenant and the Employer Recognition Scheme</span><meta property="position" content="4"></span> </div> </div> </div> <section class="band bg-logo-lg-xl"> <div class="container"> <article id="post-14188" class="post-14188 page type-page status-publish hentry"> <h1 class="margin-top-0 margin-bottom-20">FAQs – Signing the Covenant and the Employer Recognition Scheme</h1> <p>Answers to Frequently Asked Questions (FAQs) about <a href="https://www.armedforcescovenant.gov.uk/show-your-support/sign-the-covenant/">signing the Armed Forces Covenant</a> and the <a href="https://www.armedforcescovenant.gov.uk/employing-armed-forces-community/#employer-recognition-scheme">Employer Recognition Scheme</a> are provided below.</p> <h3>Finding signatories</h3> <div class="panel panel-primary panel-collapsable panel--blue" id="panel-1-where-can-i-find-a-list-of-the-covenant-signatories-and-what-each-organisation-has-pledged-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-1-where-can-i-find-a-list-of-the-covenant-signatories-and-what-each-organisation-has-pledged-">1. Where can I find a list of the Covenant signatories, and what each organisation has pledged?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-1-where-can-i-find-a-list-of-the-covenant-signatories-and-what-each-organisation-has-pledged-"> <div class="panel-body"></p> <p></p> <p>You can <a href="https://www.gov.uk/government/publications/search-for-businesses-who-have-signed-the-armed-forces-covenant">search for businesses who have signed the Covenant</a>. This spreadsheet provides a list of the current Covenant signatories, and the specific pledges by each organisation.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--blue" id="panel-2-our-organisation-has-signed-the-covenant-but-is-not-appearing-on-your-website-when-will-we-be-listed-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-2-our-organisation-has-signed-the-covenant-but-is-not-appearing-on-your-website-when-will-we-be-listed-">2. Our organisation has signed the Covenant but is not appearing on your website. When will we be listed?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-2-our-organisation-has-signed-the-covenant-but-is-not-appearing-on-your-website-when-will-we-be-listed-"> <div class="panel-body"></p> <p></p> <p>Organisations are usually listed within a few weeks of signing. However, this is subject to due diligence checks and processing.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--blue" id="panel-3-where-can-i-find-a-list-of-the-employer-recognition-scheme-s-bronze-silver-and-gold-award-recipients-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-3-where-can-i-find-a-list-of-the-employer-recognition-scheme-s-bronze-silver-and-gold-award-recipients-">3. Where can I find a list of the Employer Recognition Scheme’s bronze, silver and gold award recipients?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-3-where-can-i-find-a-list-of-the-employer-recognition-scheme-s-bronze-silver-and-gold-award-recipients-"> <div class="panel-body"></p> <p></p> <p>The <a href="https://www.gov.uk/government/publications/defence-employer-recognition-scheme/defence-employer-recognition-scheme">Employer Recognition Scheme guidance</a> has links to lists of the bronze, silver and gold award recipients.</p> <p> </div> </div> </div> <h3>Eligibility</h3> <div class="panel panel-primary panel-collapsable panel--teal" id="panel-4-what-are-the-criteria-for-signing-up-to-the-covenant-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-4-what-are-the-criteria-for-signing-up-to-the-covenant-">4. What are the criteria for signing up to the Covenant?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-4-what-are-the-criteria-for-signing-up-to-the-covenant-"> <div class="panel-body"></p> <p></p> <p>To sign the Covenant, you must agree to demonstrate its two core principles: that no member of the Armed Forces community should face disadvantage in the provision of public and commercial services compared to other citizens; and that special consideration may be appropriate for some members of the community, especially the injured or bereaved.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--teal" id="panel-5-who-can-apply-to-sign-the-covenant-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-5-who-can-apply-to-sign-the-covenant-">5. Who can apply to sign the Covenant?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-5-who-can-apply-to-sign-the-covenant-"> <div class="panel-body"></p> <p></p> <p>Businesses of all sizes, charitable organisations, local authorities, and public sector organisations can all apply.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--teal" id="panel-6-do-we-have-to-be-registered-in-the-uk-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-6-do-we-have-to-be-registered-in-the-uk-">6. Do we have to be registered in the UK?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-6-do-we-have-to-be-registered-in-the-uk-"> <div class="panel-body"></p> <p></p> <p>Foreign registered businesses can apply to sign the Covenant as long as they have a registered office in the UK. Some exceptions apply for UK Overseas Territories. For more information about this, please contact <a href="mailto:co-drmresearchquery@rfca.mod.uk">co-drmresearchquery@rfca.mod.uk</a>.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--teal" id="panel-7-what-are-the-criteria-to-be-awarded-the-employer-recognition-scheme-s-bronze-silver-and-gold-awards-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-7-what-are-the-criteria-to-be-awarded-the-employer-recognition-scheme-s-bronze-silver-and-gold-awards-">7. What are the criteria to be awarded the Employer Recognition Scheme’s bronze, silver and gold awards?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-7-what-are-the-criteria-to-be-awarded-the-employer-recognition-scheme-s-bronze-silver-and-gold-awards-"> <div class="panel-body"></p> <p></p> <p>The <a href="https://www.gov.uk/government/publications/defence-employer-recognition-scheme/defence-employer-recognition-scheme">Employer Recognition Scheme guidance</a> outlines the criteria to meet to be awarded the bronze, silver and gold awards.</p> <p> </div> </div> </div> <h3>The process</h3> <div class="panel panel-primary panel-collapsable panel--blue" id="panel-8-what-is-the-process-for-signing-up-to-the-covenant-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-8-what-is-the-process-for-signing-up-to-the-covenant-">8. What is the process for signing up to the Covenant?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-8-what-is-the-process-for-signing-up-to-the-covenant-"> <div class="panel-body"></p> <p></p> <p>If you’re interested in signing the Covenant, get in touch with your local <a href="https://www.gov.uk/government/publications/regional-employer-engagement-directors-contacts/regional-employer-engagement-contacts">Regional Employer Engagement Director</a>. They will be able to guide you through the signing process. After expressing interest, you will receive a pledge certificate by email to print off and sign.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--blue" id="panel-9-do-you-have-a-template-we-can-use-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-9-do-you-have-a-template-we-can-use-">9. Do you have a template we can use?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-9-do-you-have-a-template-we-can-use-"> <div class="panel-body"></p> <p></p> <p>Yes, a template is provided here: <a href="https://www.gov.uk/government/publications/corporate-covenant-pledge">Sign the Armed Forces Covenant and make your pledge</a>.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--blue" id="panel-10-how-much-does-it-cost-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-10-how-much-does-it-cost-">10. How much does it cost?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-10-how-much-does-it-cost-"> <div class="panel-body"></p> <p></p> <p>There is no fee for signing the Armed Forces Covenant.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--blue" id="panel-11-where-can-we-find-our-covenant-pledge-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-11-where-can-we-find-our-covenant-pledge-">11. Where can we find our Covenant pledge?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-11-where-can-we-find-our-covenant-pledge-"> <div class="panel-body"></p> <p></p> <p>You will receive a physical copy of your Covenant pledge after the signing.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--blue" id="panel-12-can-an-organisation-go-from-a-bronze-employer-recognition-scheme-award-straight-to-gold-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-12-can-an-organisation-go-from-a-bronze-employer-recognition-scheme-award-straight-to-gold-">12. Can an organisation go from a bronze Employer Recognition Scheme award straight to gold?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-12-can-an-organisation-go-from-a-bronze-employer-recognition-scheme-award-straight-to-gold-"> <div class="panel-body"></p> <p></p> <p>There is no fast-track process. Organisations looking to enhance their Employer Recognition Scheme journey will start at bronze and move through each level of the award scheme.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--blue" id="panel-13-do-covenant-pledges-expire-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-13-do-covenant-pledges-expire-">13. Do Covenant pledges expire?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-13-do-covenant-pledges-expire-"> <div class="panel-body"></p> <p></p> <p>No, your commitment to the Covenant does not expire. Employer Recognition Scheme awards are renewed every five years.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--blue" id="panel-14-our-organisation-has-changed-its-name-since-signing-the-covenant-does-this-affect-our-pledge-and-how-can-it-be-updated-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-14-our-organisation-has-changed-its-name-since-signing-the-covenant-does-this-affect-our-pledge-and-how-can-it-be-updated-">14. Our organisation has changed its name since signing the Covenant. Does this affect our pledge, and how can it be updated?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-14-our-organisation-has-changed-its-name-since-signing-the-covenant-does-this-affect-our-pledge-and-how-can-it-be-updated-"> <div class="panel-body"></p> <p></p> <p>Pledges under old organisation names are still valid, but best practice would be to conduct a re-sign. This can be organised by engaging with your local <a href="https://www.gov.uk/government/publications/regional-employer-engagement-directors-contacts/regional-employer-engagement-contacts">Regional Employer Engagement Director</a>.</p> <p> </div> </div> </div> <h3>Customising your pledge</h3> <div class="panel panel-primary panel-collapsable panel--red" id="panel-15-can-we-customise-our-pledges-to-fit-our-company-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-15-can-we-customise-our-pledges-to-fit-our-company-">15. Can we customise our pledges to fit our company?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-15-can-we-customise-our-pledges-to-fit-our-company-"> <div class="panel-body"></p> <p></p> <p>Yes, you can tailor your Covenant pledge to your organisation’s needs and capacity. You decide how you will demonstrate your support by writing your own pledges or by choosing pledges from a provided list of suggestions.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--red" id="panel-16-can-we-arrange-a-signing-event-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-16-can-we-arrange-a-signing-event-">16. Can we arrange a signing event?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-16-can-we-arrange-a-signing-event-"> <div class="panel-body"></p> <p></p> <p>Yes, many organisations choose to hold a signing ceremony to publicly demonstrate their commitment to support the Armed Forces Community and sign the document in the presence of Armed Forces representatives, with the support of the local <a href="https://www.gov.uk/government/publications/regional-employer-engagement-directors-contacts/regional-employer-engagement-contacts">Regional Employment Engagement Director</a> and representatives from local military units.</p> <p> </div> </div> </div> <h3>Timings</h3> <div class="panel panel-primary panel-collapsable" id="panel-17-how-long-does-it-take-for-the-entire-signing-process-to-be-completed-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-17-how-long-does-it-take-for-the-entire-signing-process-to-be-completed-">17. How long does it take for the entire signing process to be completed?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-17-how-long-does-it-take-for-the-entire-signing-process-to-be-completed-"> <div class="panel-body"></p> <p></p> <p>There is no definitive timescale for the process to be completed, as each request to sign the Covenant is taken on case by case basis.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable" id="panel-18-how-long-do-we-have-to-wait-for-due-diligence-to-be-completed-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-18-how-long-do-we-have-to-wait-for-due-diligence-to-be-completed-">18. How long do we have to wait for due diligence to be completed?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-18-how-long-do-we-have-to-wait-for-due-diligence-to-be-completed-"> <div class="panel-body"></p> <p></p> <p>Due diligence is an integral part of the process. This enables us to understand the organisation, their commitment, and monitor their journey in receiving their correct accreditation. For this reason the process can take some time, but we aim to have it completed within a week.</p> <p> </div> </div> </div> <h3>Promoting your pledge</h3> <div class="panel panel-primary panel-collapsable panel--teal" id="panel-19-can-we-get-the-covenant-logo-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-19-can-we-get-the-covenant-logo-">19. Can we get the Covenant logo?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-19-can-we-get-the-covenant-logo-"> <div class="panel-body"></p> <p></p> <p>You will be sent the Armed Forces Covenant digital toolkit, which includes the Covenant logo, on completion of your signing. If you require another toolkit please contact us. Please also see the <a href="https://www.armedforcescovenant.gov.uk/show-your-support/covenant-brand-guidelines/">Covenant brand guidelines</a>.</p> <p> </div> </div> </div> <div class="panel panel-primary panel-collapsable panel--teal" id="panel-20-when-can-we-promote-our-covenant-pledge-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-20-when-can-we-promote-our-covenant-pledge-">20. When can we promote our Covenant pledge?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-20-when-can-we-promote-our-covenant-pledge-"> <div class="panel-body"></p> <p></p> <p>You will be able to promote your Covenant pledge once you have received your certificate of signing.</p> <p> </div> </div> </div> <h3>Resolving disputes</h3> <div class="panel panel-primary panel-collapsable panel--red" id="panel-21-how-do-i-raise-a-complaint-about-a-covenant-signatory-"> <div class="panel-heading"> <h2 class="panel-title"> <a data-toggle="collapse" data-icon="+" href="#pid-21-how-do-i-raise-a-complaint-about-a-covenant-signatory-">21. How do I raise a complaint about a Covenant signatory?</a> </h2> </div> <div class="panel-collapse collapse" id="pid-21-how-do-i-raise-a-complaint-about-a-covenant-signatory-"> <div class="panel-body"></p> <p>Concerns should initially be raised with the organisation concerned, by following their standard complaints process.</p> <p>Complaints that remain unresolved can be referred by the complainant to the <a href="https://www.ombudsmanassociation.org/find-ombudsman">relevant ombudsman</a>. The key public sector ombudsmen are: <a href="https://www.ombudsman.wales/">Public Service Ombudsman for Wales</a>, <a href="https://www.spso.org.uk/">Scottish Public Services Ombudsman</a>, <a href="https://www.nipso.org.uk/">Northern Ireland Public Services Ombudsman</a>, and in England, the <a href="https://www.lgo.org.uk/">Local Government & Social Care Ombudsman</a>, <a href="https://www.housing-ombudsman.org.uk/">Housing Ombudsman</a>, or <a href="https://www.ombudsman.org.uk/">Parliamentary and Health Service Ombudsman</a>.</p> <p>Enquiries and complaints about Covenant signatories can also be directed towards the Ministry of Defence. Organisations not fulfilling their pledge can have their Armed Forces Covenant status reviewed. Please contact <a href="mailto:afcovenant@rfca.mod.uk">afcovenant@rfca.mod.uk</a>.</p> <p> </div> </div> </div> <p> </p> <p>For more information, please also see:</p> </article> <h2></h2> <div class="row row-flex"> <div class="col-sm-4 margin-top-30 feature-box-link"> <div class="feature-box-thumb"> <img width="200" height="200" src="https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo.jpg" class="img-responsive full-width hidden-xs" alt="The Armed Forces Covenant logo" decoding="async" srcset="https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo.jpg 512w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo-500x500.jpg 500w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo-150x150.jpg 150w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo-270x270.jpg 270w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo-192x192.jpg 192w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo-180x180.jpg 180w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo-32x32.jpg 32w" sizes="(max-width: 200px) 100vw, 200px" /> </div> <div style="background-color:#4d1965" class="boxed home-feature-box match-height margin-bottom-30"> <h3 class="margin-top-0"><a target="_self" href="https://www.armedforcescovenant.gov.uk/about-the-covenant/">About the Covenant</a></h3> <p>Introduction to the Covenant, including what it is, what it covers, and who it applies to.</p> <div class="btn btn-default blue">More <span aria-hidden="true" class="glyphicon glyphicon-chevron-right"></span></div> </div> </div> <div class="col-sm-4 margin-top-30 feature-box-link"> <div class="feature-box-thumb"> <img width="356" height="200" src="https://www.armedforcescovenant.gov.uk/wp-content/uploads/2023/06/AFC-Webinar-Logo-356x200.jpg" class="img-responsive full-width hidden-xs" alt="" decoding="async" fetchpriority="high" srcset="https://www.armedforcescovenant.gov.uk/wp-content/uploads/2023/06/AFC-Webinar-Logo-356x200.jpg 356w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2023/06/AFC-Webinar-Logo-500x281.jpg 500w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2023/06/AFC-Webinar-Logo.jpg 960w" sizes="(max-width: 356px) 100vw, 356px" /> </div> <div style="background-color:#575756" class="boxed home-feature-box match-height margin-bottom-30"> <h3 class="margin-top-0"><a target="_self" href="https://www.armedforcescovenant.gov.uk/covenant-legal-duty/faqs/">FAQs – The Covenant Legal Duty</a></h3> <p>Answers to Frequently Asked Questions about the Covenant Legal Duty.</p> <div class="btn btn-default blue">More <span aria-hidden="true" class="glyphicon glyphicon-chevron-right"></span></div> </div> </div> <div class="col-sm-4 margin-top-30 feature-box-link"> <div class="feature-box-thumb"> <img width="200" height="200" src="https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo.jpg" class="img-responsive full-width hidden-xs" alt="The Armed Forces Covenant logo" decoding="async" srcset="https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo.jpg 512w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo-500x500.jpg 500w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo-150x150.jpg 150w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo-270x270.jpg 270w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo-192x192.jpg 192w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo-180x180.jpg 180w, https://www.armedforcescovenant.gov.uk/wp-content/uploads/2016/08/cropped-AFC-Logo-32x32.jpg 32w" sizes="(max-width: 200px) 100vw, 200px" /> </div> <div style="background-color:#003c71" class="boxed home-feature-box match-height margin-bottom-30"> <h3 class="margin-top-0"><a target="_self" href="https://www.armedforcescovenant.gov.uk/about-the-covenant/faqs/">FAQs – The Covenant</a></h3> <p>Answers to Frequently Asked Questions about the Covenant.</p> <div class="btn btn-default blue">More <span aria-hidden="true" class="glyphicon glyphicon-chevron-right"></span></div> </div> </div> </div> </div> </section> <div class="band"> <div class="container"> <a class="btn btn-primary bg blue" role="button" data-toggle="collapse" href="#usefulForm" aria-expanded="false" aria-controls="usefulForm">Did you find this useful?</a> <div class="collapse" id="usefulForm"> <div class="well"> <script type="text/javascript"></script> <div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper 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