CINXE.COM
Telstra - Help & Support
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href="/web/20130521122214cs_/https://www.telstra.com.au/uberprod/ss-global/javascript/jquery/plugins/orangebox/orangebox.css"/> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130521122214cs_/https://www.telstra.com.au/uberprod/ss-global/css/telstra-screen.css"/> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130521122214cs_/https://www.telstra.com.au/uberprod/ss-global/css/gsa_sayt.css"/> <!--[if lt IE 9]><link rel="stylesheet" type="text/css" media="screen,projection" href="/uberprod/ss-global/css/telstra-screen-ie.css"/><![endif]--> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130521122214cs_/https://www.telstra.com.au/uberprod/business-enterprise/css/style.css"/> <p style="display: none;"><a id="open-proposal-window" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/survey-request/index.htm"></a></p> <script language="javascript"> var surveyCookiePath="business-enterprise"; var surveyPageType="PT_V10_GENERIC_TEMPLATE"; //The following js vriables are set inside ST_V10_BUS_SURVEY_REQUEST var surveyEnabled="1"; var surveyFreq="3"; var surveyDaysForYes="90"; var surveyDaysForNoClose="30"; var surveyDaysForLater="30"; var surveyPopupInSeconds="180"; var surveyOnPageEnterPopupInSeconds="10"; var surveyURL="https://web.archive.org/web/20130521122214/https://www.research.net/s/DZQW2KS"; </script> <script type="text/javascript" src="/web/20130521122214js_/https://www.telstra.com.au/uberprod/business-enterprise/javascript/scripts.js"></script> <script type="text/javascript" src="/web/20130521122214js_/https://www.telstra.com.au/uberprod/search/javascript/scripts.js"></script> <script type="text/javascript" src="/web/20130521122214js_/https://www.telstra.com.au/uberprod/ss-global/javascript/swfobject.js"></script> <script type="text/javascript" src="/web/20130521122214js_/https://www.telstra.com.au/uberprod/search/javascript/ss.js"></script> <script type="text/javascript" src="/web/20130521122214js_/https://www.telstra.com.au/uberprod/search/javascript/xmlhttp.js"></script> <script language="javascript"> var pageType="PT_V10_GENERIC_TEMPLATE"; </script> <script language="javascript"> var domainRef="/uberprod/business-enterprise"; </script> <!--Site specific configutaion--> <script type="text/javascript"> TelstraGlobal.current_secondary_nav_id = 'ss-be-help-support'; TelstraGlobal.current_global_nav_id = 'global-tab-business'; </script> <style type="text/css" media="screen,projection"> .heading-shade-2, .heading-shade-2 .heading-40, .heading-shade-2 .heading-30, .heading-shade-2 .heading-24, .heading-shade-2 .heading-20, .heading-shade-2 .heading-16 {color: #b32034 !important;} .heading-shade-3, .heading-shade-3 .heading-40, .heading-shade-3 .heading-30, .heading-shade-3 .heading-24, .heading-shade-3 .heading-20, .heading-shade-3 .heading-16 {color: #e8491b !important;} </style> <!-- BEGIN Page Head Code --> <style type="text/css"> .my-account-icons .icon-list{ width:auto!important; height: 130px!important; } .my-account-icons .icon-list li { margin: 0 15px!important; } .icon-update-details { url('https://web.archive.org/web/20130521122214im_/http://www.telstra.com.au/account-services/images/icon-sprites.png') 0 -568px no-repeat; } </style> <!-- END Page Head Code --> </head> <body class="no-js"> <!-- BEGIN OMNITURE CACHE BUSTER --> <script type="text/javascript"> /* <![CDATA[ */ var cacheBuster=""; var cbd=new Date(); var cbm=new Date(); var cby=new Date(); cbd=cbd.getUTCDate(); cbd=cbd.toString(); cbm=cbm.getUTCMonth()+1; cbm=cbm.toString(); cby=cby.getUTCFullYear(); cby=cby.toString(); cacheBuster=cbd+":"+cbm+":"+cby; /* ]]> */ </script> <!-- END OMNITURE CACHE BUSTER --> <!-- BEGIN OMNITURE INCLUDES --> <script type="text/javascript"> /* <![CDATA[ */ //document.write('<scr'+'ipt type="text/javascript" src="/uberprod/global/javascript/datalicious.js?cb='+cacheBuster+'"></scr'+'ipt>') document.write('<scr'+'ipt type="text/javascript" src="//web.archive.org/web/20130521122214/https://www.telstra.com.au/global/javascript/datalicious.js?cb='+cacheBuster+'"></scr'+'ipt>') /* ]]> */ </script> <script type="text/javascript"> /* <![CDATA[ */ DataliciousPageTop(); /* ]]> */ </script> <!-- END OMNITURE INCLUDES --> <div id="header" class="container_18 clearfix"> <ul id="skipnav"> <li><a href="#page-content">Skip to content</a></li> <li><a href="#primary-navigation">Skip to navigation</a></li> </ul> <!-- Telstra & channel logos --> <div class="logo" id="header-logo"><a href="/web/20130521122214/https://www.telstra.com.au/"><img src="/web/20130521122214im_/https://www.telstra.com.au/uberprod/ss-global/themes/v10/images/logo-green.png" width="34" height="40" alt="Telstra"/></a></div> <div class="channel-business-enterprise" id="header-channel"><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/"><img src="/web/20130521122214im_/https://www.telstra.com.au/uberprod/ss-global/themes/v10/images/hd-business-enterprise.png" alt="Business & Enterprise"/></a></div> <br class="clearfix"/> <!-- Global navigation --> <div class="nav" id="global-nav"> <ul> <li id="global-tab-home"><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/">Telstra</a></li> <li id="global-tab-personal"><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/personal/">Personal</a></li> <li id="global-tab-business"><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/business-enterprise">Business & Enterprise</a></li> <li id="global-tab-about"><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/abouttelstra/">About Telstra</a></li> </ul> </div> <!-- BP & directories navigation --> <div class="nav" id="bp-directories-nav"> <ul> <li> <a href="https://web.archive.org/web/20130521122214/http://go.bigpond.com/home/">BigPond</a> <ul> <li><a href="https://web.archive.org/web/20130521122214/http://go.bigpond.com/bundles/index.jsp">Bundles</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://go.bigpond.com/broadband/">Internet</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://bigpondnews.com/">News</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.bigpondsport.com/">Sport</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://go.bigpond.com/tv/">TV</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://bigpondmusic.com/">Music</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://bigpondmovies.com/">Movies</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.gamearena.com.au/shop/">Games</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://shop.bigpond.com/">Shopping</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://go.bigpond.com/health/">Health</a></li> <li><a href="https://web.archive.org/web/20130521122214/https://signon.bigpond.com/login?site=chw&goto=http%3A%2F%2Fmessaging.bigpond.com%3A80%2F">Webmail</a></li> </ul> </li> <li class="last"> <a href="https://web.archive.org/web/20130521122214/http://www.sensis.com.au/">Directories</a> <ul> <li><a href="https://web.archive.org/web/20130521122214/http://www.sensis.com.au/">sensis.com.au</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.yellowpages.com.au/">Yellow</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.whitepages.com.au/">White Pages</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.tradingpost.com.au/">Trading Post</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.whereis.com/">Whereis</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.citysearch.com.au/">Citysearch</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.gostay.com.au/accommodation/">GoStay Hotels</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.linkme.com.au/">LinkMe jobs</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.carshowroom.com.au/">Car Showroom</a></li> </ul> </li> </ul> </div> <!-- GSA Search form --> <div id="header-search"> <form action="/web/20130521122214/https://www.telstra.com.au/search/simple-search/index.htm" method="get" id="header-search-telstra" class="current" name="gs"> <div class="search-keywords"> <span id="powered-by-google"></span> <div> <input type="text" name="inpSearch" id="search-telstra-keywords" onkeyup="triggerSearch(event)" autocomplete="off"/> <!--<input type="text" name="inpSearch" id="search-telstra-keywords"/>--> <table id="search_suggest_header" class="ss-gac-m-header" cellspacing="0" cellpadding="0" style="width: 211px; visibility: hidden;"></table> </div> <span> <span id="close-telstra-keywords" onclick="document.getElementById('header-search-telstra').submit();"></span> </span> <input type="hidden" name="requestSiteId" value="business-enterprise"/> <input type="hidden" name="searchFormSubmited" value="Yes"> <input type="submit" class="button" value="Go" style="display:none"/> </div> </form> </div> <script language="javascript"> $(document).ready(function() { var inputVal = document.getElementById('search-telstra-keywords').value; if (inputVal.length > 0){ document.getElementById('powered-by-google').style.display = "none"; } }); </script> <!-- FAST search form --> <!-- <div id="header-search"> <form action="http://www.telstrasearch.com/simplesearch.abc" method="get" id="header-search-telstra" class="current"> <div> <label for="search-telstra-keywords">Search Telstra</label> <input type="text" name="inpSearch" id="search-telstra-keywords" class="search-keywords"/> <input type="submit" class="button" value="Go"/> <input type="hidden" name="searchfrom" value="SIS"/> <input type="hidden" name="engine" value="TS"/> <input type="hidden" name="domainName" value="telstracom"/> <input type="hidden" name="domainProfile" value="Telstrajsp"/> <input type="hidden" name="CategorySelect" value="No"/> </div> </form> <form action="http://www.telstrasearch.com/bigpond/searchBigpond.abc" method="get" id="header-search-bigpond"> <div> <label for="search-bigpond-keywords">Search BigPond</label> <input type="text" name="inpSearch" id="search-bigpond-keywords" class="search-keywords"/> <input type="submit" class="button" value="Go"/> <input type="hidden" name="domainName" value="bigpondcom"/> <input type="hidden" name="domainProfile" value="Bigpondjsp"/> <input type="hidden" name="CategorySelect" value="No"/> </div> </form> <form action="http://www.sensis.com.au/search.do" method="get" id="header-search-web"> <div> <label for="search-web-keywords">Search the Web</label> <input type="text" name="find" id="search-web-keywords" class="search-keywords"/> <input type="submit" class="button" value="Go"/> <input type="hidden" name="partnerId" value="ssn081"/> <input type="hidden" name="profile" value="global-only"/> <input type="hidden" name="CategorySelect" value="No"/> </div> </form> </div> --> <!-- My Account login menu --> <div class="nav" id="header-support-nav"> <ul> <li class="pay-my-bill" id="hsn-pay-my-bill"><a href="https://web.archive.org/web/20130521122214/https://onlinebilling.telstra.com.au/billing/action/payment/onlinepayment">Pay my bill</a></li> <li class="has-children contact-us" id="hsn-contact-us"> <a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/help/contact/">Contact Us</a> <ul> <li><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/help/contact/">Personal</a></li> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/contact-us/index.htm">Business & Enterprise</a></li> <li class="last"><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/abouttelstra/contact-us/">About Telstra</a></li> </ul> </li> <li class="has-children help-support" id="hsn-help-support"> <a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/help/">Help & Support</a> <ul> <li><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/help/">Personal</a></li> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/index.htm">Business & Enterprise</a></li> </ul> </li> <li id="contact-us"> <a class="gh-tbe-contact-us" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/contact-us/">Contact Us</a> </li> <li class="has-children my-account" id="hsn-my-account"> <a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/account-services/index.htm">Log in to Self Service</a> <ul> <li class="has-tips"><a href="https://web.archive.org/web/20130521122214/https://www.telstrabusiness.com/business/login.jsp">My Account for Business</a> <ul class="tips"> <li>Manage Products & Services</li> <li>Mobile Data Usage Meter</li> <li>Online Billing & Payments</li> </ul> </li> <li class="has-tips last"><a href="https://web.archive.org/web/20130521122214/https://yourtelstratools.telstra.com/enterprise/yourtelstratools">Your Telstra Tools for Enterprise</a> <ul class="tips"> <li>Mobile Ordering & Management</li> <li>Order Online & Feature & Network Changes</li> <li>Online Bill</li> </ul> </li> </ul> </li> </ul> </div> <!-- Channel navigation --> <div class="nav" id="primary-navigation"> <div> <ul> <li id="ss-be-products-services" class=""> <a title="Business Products" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/business-products/index.htm">Business Products</a> <div class="flyout"> <ul> <li><a title="Cloud Services" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/cloud-services/index.htm">Cloud Services</a></li> <li><a title="Internet & Data" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/business-products/internet-data/index.htm">Internet & Data</a></li> <li><a title="Managed Services" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/business-products/managed-services/index.htm">Managed Services</a></li> <li><a title="Mobiles" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/business-products/mobiles/index.htm">Mobiles</a></li> <li><a title="Telephony" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/business-products/telephony/index.htm">Telephony</a></li> <li><a title="Telstra Business Catalogue" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/business-products/business-catalogue/index.htm">Telstra Business Catalogue</a></li> <li><a title="T-Suite Software" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/business-products/t-suite-software/index.htm">T-Suite Software</a></li> </ul> <div class="popular-pages"> <span>Popular pages</span> <ul> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/business-products/internet-data/devices/internet-tablets/index.htm">Internet Tablets</a></li> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/business-products/mobiles/international-roaming/index.htm">International Roaming</a></li> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/business-products/internet-data/index.htm">Internet and Data Plans</a></li> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/business-products/managed-services/cloud-computing/index.htm">Cloud Computing</a></li> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/business-products/managed-services/machine-2-machine/index.htm">Machine-2-Machine</a></li> </ul> </div> </div> </li> <li id="ss-be-bundles" class=""> <a title="Bundles" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/bundles/index.htm">Bundles</a> <div class="flyout"> <ul> <li><a title="Telstra Digital Business" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/bundles/telstra-digital-business/index.htm">Telstra Digital Business</a></li> <li><a title="All-4-Biz" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/bundles/all-4-biz/index.htm">All-4-Biz</a></li> <li><a title="Business Performance Network" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/bundles/business-performance-network/index.htm">Business Performance Network</a></li> <li><a title="Business Video Connect" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/bundles/business-video-connect/index.htm">Business Video Connect</a></li> <li><a title="Microsoft Office 365 Small Business Offer" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/bundles/microsoft-office-365-small-business-offer/index.htm">Microsoft Office 365 Small Business Offer</a></li> <li><a title="T-Bundle BizEssentials" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/bundles/t-bundle-bizessentials/index.htm">T-Bundle BizEssentials</a></li> </ul> <div class="popular-pages"> <span>Popular pages</span> <ul> <!-- <li><a href="/business-enterprise/bundles/telstra-digital-business/solution-finder-removed/index.htm">Digital Business Solution Finder</a></li> --> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/bundles/business-video-connect/index.htm">Business Video Connect Bundles</a></li> </ul> </div> </div> </li> <li id="ss-be-enterprise-solutions" class=""> <a title="Enterprise Solutions" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/index.htm">Enterprise Solutions</a> <div class="flyout"> <ul> <li><a title="Cloud Services" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/cloud-services/index.htm">Cloud Services</a></li> <li><a title="Communications & Collaboration" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/communications-collaboration/index.htm">Communications & Collaboration</a></li> <li><a title="Customer Contact" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/customer-contact/index.htm">Customer Contact</a></li> <li><a title="Industries" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/industries/index.htm">Industries</a></li> <li><a title="Industry Solutions" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/industry-solutions/index.htm">Industry Solutions</a></li> <li><a title="Managed Data Networks" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/managed-data-networks/index.htm">Managed Data Networks</a></li> <li><a title="Mobile Assets & Workforce" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/mobile-assets-workforce/index.htm">Mobile Assets & Workforce</a></li> <li><a title="Network Solutions" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/network-solutions/index.htm">Network Solutions</a></li> <li><a title="Network Applications and Services" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/network-applications-and-services/index.htm">Network Applications and Services</a></li> <li><a title="Partners & Alliances" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/partners-alliances/index.htm">Partners & Alliances</a></li> <li><a title="Security Services" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/security-services/index.htm">Security Services</a></li> </ul> <div class="popular-pages"> <span>Popular pages</span> <ul> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/network-solutions/internet-direct/index.htm">Internet Direct</a></li> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/mobile-assets-workforce/office-mobility/index.htm">Office Mobility</a></li> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/communications-collaboration/messaging/index.htm">Whispir Messaging</a></li> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/enterprise-solutions/managed-data-networks/wan-optimisation/index.htm">WAN Optimisation</a></li> </ul> </div> </div> </li> <li id="ss-be-resource-insights" class=""> <a title="Resources & Insights" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/index.htm">Resources & Insights</a> <div class="flyout"> <ul> <li><a title="Towards a Clever Australia" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/clever-australia-report/index.htm">Towards a Clever Australia</a></li> <li><a title="The Overland Office" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/the-overland-office/index.htm">The Overland Office</a></li> <li><a title="Accelerate Quarterly Offers" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/accelerate-quarterly-offers/index.htm">Accelerate Quarterly Offers</a></li> <li><a title="Case Studies" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/case-studies/index.htm">Case Studies</a></li> <li><a title="Audio Podcasts " href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/audio-podcasts/index.htm">Audio Podcasts </a></li> <li><a title="Videos" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/videos/index.htm">Videos</a></li> <li><a title="Whitepapers" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/whitepapers/index.htm">Whitepapers</a></li> <li><a title="NEXT Newsletter" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/next-newsletter/index.htm">NEXT Newsletter</a></li> <li><a title="Connected Enterprise" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/connected-enterprise/index.htm">Connected Enterprise</a></li> <li><a title="The Clever Australian" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/the-clever-australian/index.htm">The Clever Australian</a></li> <li><a title="Smarter Business Ideas" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/smarter-business-ideas/index.htm">Smarter Business Ideas</a></li> </ul> <div class="popular-pages"> <span>Popular pages</span> <ul> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/whitepapers/index.htm">Whitepapers</a></li> <li><a href="">News</a></li> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/resources-insights/videos/index.htm">Videos</a></li> </ul> </div> </div> </li> <li id="ss-be-account-services" class=""> <a title="Account Services" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/account-services/index.htm">Account Services</a> <div class="flyout"> <ul> <li><a title="Register & Enrol" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/account-services/register-enrol/index.htm">Register & Enrol</a></li> <li><a title="My Account" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/account-services/my-account/index.htm">My Account</a></li> <li><a title="Your Telstra Tools" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/account-services/your-telstra-tools/index.htm">Your Telstra Tools</a></li> <li><a title="Updating Your Account" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/account-services/update-your-account/index.htm">Updating Your Account</a></li> <li><a title="T Analyst" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/account-services/t-analyst/index.htm">T Analyst</a></li> </ul> <div class="popular-pages"> <span>Popular pages</span> <ul> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/account-services/your-telstra-tools/manage-network/index.htm">Manage Network</a></li> <li><a href="https://web.archive.org/web/20130521122214/https://onlinebilling.telstra.com.au/billing/action/payment/onlinepayment">Pay a bill</a></li> <li><a href="https://web.archive.org/web/20130521122214/https://es.telstra.com/MobileDataUsageMeter/index.jsp?theme=tb#Usage">Mobile Data Usage Meter</a></li> <li><a href="https://web.archive.org/web/20130521122214/https://www.telstra.com.au/webforms/business-enterprise/email-bill-request.cfm" onclick="s.tlWrapper(this,'o','AccountServicesPopularPages:SwitchToEmailBill');" class="externalSite">Switch and win with email bill</a></li> </ul> </div> </div> </li> <li id="ss-be-help-support" class="current"> <a title="Help & Support" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/index.htm">Help & Support</a> <div class="flyout"> <ul> <li><a title="Announcements" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/announcements/index.htm">Announcements</a></li> <li><a title="Brochures" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/brochures/index.htm">Brochures</a></li> <li><a title="Contact Us" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/contact-us/index.htm">Contact Us</a></li> <li><a title="FAQs" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/faqs/index.htm">FAQs</a></li> <li><a title="Glossary" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/glossary/index.htm">Glossary</a></li> <li><a title="Critical Information Summary" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/critical-information-summary/index.htm">Critical Information Summary</a></li> <li><a title="Software Downloads" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/software-downloads/index.htm">Software Downloads</a></li> <li><a title="TID Technical Information" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/tid-information/index.htm">TID Technical Information</a></li> <li><a title="TIPT Resources" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/tipt-resources/index.htm">TIPT Resources</a></li> <li><a title="Why Telstra" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/why-telstra/index.htm">Why Telstra</a></li> </ul> <div class="popular-pages"> <span>Popular pages</span> <ul> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/contact-us/visit-store/index.htm">Visit a store</a></li> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/contact-us/find-nearest-business-partner/index.htm">Telstra Business Partners</a></li> </ul> </div> </div> </li> </ul> </div> </div> <script type="text/javascript"> TelstraGlobal.header_load(); </script> </div> <!-- sanitizing Search form values --> <script language="javascript"> requestSiteId=""; searchFormSubmited=""; inpSearch=""; inpSearch=decodeURIComponent(inpSearch); searchTermInSimple=""; searchTermInSimple=decodeURIComponent(searchTermInSimple); xsltFile="/search/download/document/gsa-stylesheet.xslt"; </script> <!-- BEGIN Page content area --> <div id="page-body" class="container_18 clearfix no-lhs"> <!--secondLevelParentNodeId--> <!-- BEGIN Page title & breadcrumbs --> <div class="container_18" id="content-nav"> <div class="grid_12 omega breadcrumbs"> <ul> <!--start breadcrumbs--> <li><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/">Telstra Home</a></li> <li><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/index.htm">Business & Enterprise</a></li> <li>Help & Support</li> <!--close breadcrumbs--> </ul> </div> <div class="social-sharing"> <script type="text/javascript"> cAddthis = {}; cAddthis.link = window.location.protocol + "//web.archive.org/web/20130521122214/https://www.addthis.com/bookmark.php?v=250&pubid=ra-4ddf00ca44e150e8"; cAddthis.img = window.location.protocol + "//web.archive.org/web/20130521122214/https://s7.addthis.com/static/btn/v2/lg-share-en.gif"; cAddthis.url = window.location.protocol + "//web.archive.org/web/20130521122214/https://s7.addthis.com/js/250/addthis_widget.js#pubid=ra-4ddf00ca44e150e8"; document.write("<a class='addthis_button' href='" + cAddthis.link + "'>"); document.write("<img src='" + cAddthis.img + "' width='125' height='16' alt='Bookmark and Share' style='border:0'/></a>"); document.write("<scr"+"ipt type='text/javascript'>var addthis_config = {'data_track_clickback':true};</scr"+"ipt>"); document.write("<scr"+"ipt type='text/javascript' src='" +cAddthis.url+ "'></scr"+"ipt>"); </script> </div> </div> <!--start temporary fix for PB-813--> <!-- END Page title & breadcrumbs --> <!-- BEGIN Middle content area --> <div class="container_18" id="content-body"> <div id="page-content" class="article grid_18 omega"> <div class="clear"></div> <div class="clear"></div> <div style="display:none;"> <!--BEGIN 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END--><p> Number of containers in this row: 1</p> </div> <div class="container-row grid_18 alpha omega"> <div class="container style-a no-pad grid_18 colour-a2 alpha omega"> <div class="header"> <div class="heading-40"> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <h1><img width="962" height="140" alt="Help & Support" src="/web/20130521122214im_/https://www.telstra.com.au/business-enterprise/download/image/business-banner-help-support-962x140.png"/></h1> </div> </div> </div> </div> <div style="display:none;"> <!--BEGIN [{"isDisclaimer":0,"numContainers":"1","dividerStyle":"none","disclaimer1width":"100","disclaimer1style":"style-a-no-pad","disclaimer1colour":"default","disclaimer1nesting":"1","disclaimer1htitle":"Things you need to 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END--><p> Number of containers in this row: 1</p> </div> <div class="container-row grid_18 alpha omega"> <div class="container style-a no-pad grid_18 colour-a2 alpha omega"> <div class="header"> <div class="heading-30"> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p>Our goal is to provide you with all the help and support you need as quickly and as smoothly as possible. If this section doesn’t answer your immediate questions, or solve your technical problems, feel free to contact us.</p> </div> </div> </div> </div> <div style="display:none;"> <!--BEGIN [{"isDisclaimer":0,"numContainers":"1","dividerStyle":"none","disclaimer1width":"100","disclaimer1style":"style-a-no-pad","disclaimer1colour":"default","disclaimer1nesting":"1","disclaimer1htitle":"Things you need to 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END--><p> Number of containers in this row: 1</p> </div> <div class="container-row grid_18 alpha omega"> <div class="container style-d grid_18 alpha omega"> <div class="header"> <div class="heading-12"> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p> </p> <div class="my-account-icons"> <ul class="icon-list"> <li> <div class="icon-pay-a-bill"> </div> <a class="externalSite" title="Opens new browser window" href="https://web.archive.org/web/20130521122214/https://www.my.telstra.com.au/myaccount/paybill">Pay a bill online</a></li> <li> <div class="icon-update-billing-address" style="background-position: 0px -550px"> </div> <a href="https://web.archive.org/web/20130521122214/http://www.telstrabusiness.com/business/portal/online/site/formtwocol/billingaddress.96006">Update billing details</a></li> <li> <div class="icon-update-billing-address" style="background-position: 0px -270px"> </div> <a href="https://web.archive.org/web/20130521122214/https://onlinebilling.telstra.com.au/corporatebill/admin/postedbill/init.do">Manage paper billing</a></li> <li> <div class="icon-international-roaming"> </div> <a href="https://web.archive.org/web/20130521122214/http://www.telstrabusiness.com/business/portal/online/site/formtwocol/internationalroaming.96007">International Roaming</a></li> <li> <div class="icon-moving-offices"> </div> <a href="https://web.archive.org/web/20130521122214/http://www.telstrabusiness.com/business/portal/online/site/formtwocol/officerelocation.198033">Moving offices</a></li> <li> <div class="icon-get-puk-code"> </div> <a onclick="s.tlWrapper(this,'o','help and support PUK retrieval icon');" href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/business-enterprise/account-services/my-account/puk-code/index.htm">Get PIN / PUK code</a></li> <li> <div class="icon-receive-a-single-bill"> </div> <a class="LiveChat" href="https://web.archive.org/web/20130521122214/http://livechat.telstra.com/TB:Business:Default">Live Chat 24x7</a></li> </ul> </div> <p> </p> </div> </div> </div> </div> <div style="display:none;"> <!--BEGIN [{"isDisclaimer":0,"numContainers":"4","dividerStyle":"dotted","disclaimer1width":"100","disclaimer1style":"style-a-no-pad","disclaimer1colour":"default","disclaimer1nesting":"1","disclaimer1htitle":"Things you need to 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Questions","container4hcolour":"2","container4hfont":"heading-20","container4htag":"h2","container5width":"100","container5style":"style-a","container5colour":"default","container5nesting":"1","container5htitle":"","container5hcolour":"default","container5hfont":"heading-20","container5htag":"none","container6width":"100","container6style":"style-a","container6colour":"default","container6nesting":"1","container6htitle":"","container6hcolour":"default","container6hfont":"heading-20","container6htag":"none"}] END--><p> Number of containers in this row: 4</p> </div> <div class="container-row grid_18 alpha omega dotted"> <div class="container style-a grid_4_5 colour-a2 alpha"> <div class="header"> <div class="heading-20"> <h2>Announcements</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img width="213" height="146" src="/web/20130521122214im_/https://www.telstra.com.au/business-enterprise/download/image/business-image-announcements.jpg" alt="Announcements"/></p> <p>All important announcements and updates to our products and services can be found here.</p><p> </p> <p><a class="content link align-bottom" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/announcements/index.htm">View more </a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2"> <div class="header"> <div class="heading-20"> <h2>Brochures</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img width="213" height="146" alt="Brochures" src="/web/20130521122214im_/https://www.telstra.com.au/business-enterprise/download/image/business-image-brochures.jpg"/></p> <p>For further information on our products and services, go no further than our Brochures. They explain everything in greater detail and are simply written.</p><p> </p> <p><a class="content link align-bottom" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/brochures/index.htm">View more</a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2"> <div class="header"> <div class="heading-20"> <h2>Contact us</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img width="213" height="146" alt="Contact us" src="/web/20130521122214im_/https://www.telstra.com.au/business-enterprise/download/image/business-image-help-contact-us.jpg"/></p> <p>We understand that everyone likes to communicate differently. That is why we provide you with a variety of ways to contact us.</p><p> </p> <p><a class="content link align-bottom" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/contact-us/index.htm">View more</a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2 omega"> <div class="header"> <div class="heading-20"> <h2>Frequently Asked Questions</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img width="213" height="146" src="/web/20130521122214im_/https://www.telstra.com.au/business-enterprise/download/image/business-image-faqs.jpg" alt="Frequently Asked Questions"/></p> <p>How do I track my mobile phone usage? How do I pay my bills online? How do I make a complaint or provide feedback. All these questions answered and more.</p><p> </p> <p><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/faqs/index.htm" class="content link align-bottom">View more</a></p> </div> </div> </div> </div> <div style="display:none;"> <!--BEGIN [{"isDisclaimer":0,"numContainers":"4","dividerStyle":"dotted","disclaimer1width":"100","disclaimer1style":"style-a-no-pad","disclaimer1colour":"default","disclaimer1nesting":"1","disclaimer1htitle":"Things you need to know","disclaimer1hcolour":"default","disclaimer1hfont":"heading-12","disclaimer1htag":"h2","container1width":"25","container1style":"c-style-a","container1colour":"default","container1nesting":"1","container1htitle":"Glossary","container1hcolour":"2","container1hfont":"heading-20","container1htag":"h2","container2width":"25","container2style":"c-style-a","container2colour":"default","container2nesting":"1","container2htitle":"Critical Information Summary","container2hcolour":"2","container2hfont":"heading-20","container2htag":"h2","container3width":"25","container3style":"c-style-a","container3colour":"default","container3nesting":"1","container3htitle":"Software downloads","container3hcolour":"2","container3hfont":"heading-20","container3htag":"h2","container4width":"25","container4style":"c-style-a","container4colour":"default","container4nesting":"1","container4htitle":"TID Technical Information","container4hcolour":"2","container4hfont":"heading-20","container4htag":"h2","container5width":"100","container5style":"style-a","container5colour":"default","container5nesting":"1","container5htitle":"","container5hcolour":"default","container5hfont":"heading-20","container5htag":"none","container6width":"100","container6style":"style-a","container6colour":"default","container6nesting":"1","container6htitle":"","container6hcolour":"default","container6hfont":"heading-20","container6htag":"none"}] END--><p> Number of containers in this row: 4</p> </div> <div class="container-row grid_18 alpha omega dotted"> <div class="container style-a grid_4_5 colour-a2 alpha"> <div class="header"> <div class="heading-20"> <h2>Glossary</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img alt="Glossary" width="213" height="146" src="/web/20130521122214im_/https://www.telstra.com.au/business-enterprise/download/image/business-image-glossary.jpg"/></p><p>We’re the first to admit that we can get a little technical at times, which is why we’ve compiled a glossary of all our names, terms and acronyms.</p><p> </p><p><a class="content link align-bottom" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/glossary/index.htm">View more </a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2"> <div class="header"> <div class="heading-20"> <h2>Critical Information Summary</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img alt="Critical Information Summary" width="213" height="146" src="/web/20130521122214im_/https://www.telstra.com.au/business-enterprise/download/image/business-image-my-offer-summary.jpg"/></p> <p>Critical Information Summary has been developed to give our customers an easy-to-understand summary of what you get for your money when it comes to our products and services.</p> <p> </p> <p><a class="content link align-bottom" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/critical-information-summary/index.htm">View more </a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2"> <div class="header"> <div class="heading-20"> <h2>Software downloads</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img alt="Software downloads" width="213" height="146" src="/web/20130521122214im_/https://www.telstra.com.au/business-enterprise/download/image/business-image-software-downloads.jpg"/></p><p>All software downloads, upgrades and user guides can be found right here.</p><p> </p><p><a class="content link align-bottom" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/software-downloads/index.htm">View more</a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2 omega"> <div class="header"> <div class="heading-20"> <h2>TID Technical Information</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img alt="TID Technical Information" width="213" height="146" src="/web/20130521122214im_/https://www.telstra.com.au/business-enterprise/download/image/business-image-tid-technical-information.jpg"/></p><p>Want to know how to make the most of your Telstra Internet Direct service? Then you’ve come to the right place.</p><p> </p><p><a class="content link align-bottom" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/tid-information/index.htm">View more </a></p> </div> </div> </div> </div> <div style="display:none;"> <!--BEGIN [{"isDisclaimer":0,"numContainers":"2","dividerStyle":"none","disclaimer1width":"100","disclaimer1style":"style-a-no-pad","disclaimer1colour":"default","disclaimer1nesting":"1","disclaimer1htitle":"Things you need to know","disclaimer1hcolour":"default","disclaimer1hfont":"heading-12","disclaimer1htag":"h2","container1width":"25","container1style":"c-style-a","container1colour":"default","container1nesting":"1","container1htitle":"TIPT Resources","container1hcolour":"2","container1hfont":"heading-20","container1htag":"h2","container2width":"25","container2style":"c-style-a","container2colour":"default","container2nesting":"1","container2htitle":"Why Telstra","container2hcolour":"2","container2hfont":"heading-20","container2htag":"h2","container3width":"25","container3style":"c-style-a","container3colour":"default","container3nesting":"1","container3htitle":"","container3hcolour":"2","container3hfont":"heading-20","container3htag":"h2","container4width":"25","container4style":"c-style-a","container4colour":"default","container4nesting":"1","container4htitle":"","container4hcolour":"2","container4hfont":"heading-20","container4htag":"none","container5width":"100","container5style":"style-a","container5colour":"default","container5nesting":"1","container5htitle":"","container5hcolour":"default","container5hfont":"heading-20","container5htag":"none","container6width":"100","container6style":"style-a","container6colour":"default","container6nesting":"1","container6htitle":"","container6hcolour":"default","container6hfont":"heading-20","container6htag":"none"}] END--><p> Number of containers in this row: 2</p> </div> <div class="container-row grid_18 alpha omega"> <div class="container style-a grid_4_5 colour-a2 alpha"> <div class="header"> <div class="heading-20"> <h2>TIPT Resources</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img width="213" height="146" alt="TIPT Resources" src="/web/20130521122214im_/https://www.telstra.com.au/business-enterprise/download/image/business-image-tipt-resources.jpg"/></p> <p>The Telstra IP Telephony Resource Centre provides a wealth of resources for you – whether you’re a phone user, receptionist, call centre operator or customer administrator.</p> <p> </p> <p><a href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/tipt-resources/index.htm" class="content link align-bottom">View more </a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2 omega"> <div class="header"> <div class="heading-20"> <h2>Why Telstra</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img width="213" height="146" alt="Why Telstra" src="/web/20130521122214im_/https://www.telstra.com.au/business-enterprise/download/image/business-image-why-telstra.jpg"/></p> <p>We are Australia's largest communications provider. Our global workforce of 40,000 committed people are here to design, build and maintain world-leading products and networks for our customers.</p> <p> </p> <p><a class="content link align-bottom" href="/web/20130521122214/https://www.telstra.com.au/business-enterprise/help-support/why-telstra/index.htm">View more </a></p> </div> </div> </div> </div> <div style="display:none;"><!--BEGIN [{"listStyle":"tabs"}] END--> </div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> </div> </div> <!-- END Middle content area --> </div> <!-- END Page content area --> <div id="footer" class="container_18"> <!-- Footer nav links --> <div class="nav"> <ul> <li class="logo"><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/"><img src="/web/20130521122214im_/https://www.telstra.com.au/uberprod/ss-global/themes/v10/images/logo-footer-green.png" width="18" height="20" alt="Telstra"/></a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/sitemap/">Site map</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/privacy/privacy-statement/">Privacy</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/customer-terms/">Customer Terms</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/help/critical-information-summaries/index.htm">Critical Information Summary</a></li> <li><a href="https://web.archive.org/web/20130521122214/http://www.telstra.com.au/terms-of-use/">Terms of Use</a></li> <li class="last"><a href="https://web.archive.org/web/20130521122214/http://careers.telstra.com/">Careers</a></li> </ul> </div> <!-- Footer social media links --> <ul id="social-media-links"> <li class="twitter"><a href="https://web.archive.org/web/20130521122214/http://twitter.com/telstra">Twitter</a></li> <li class="facebook"><a href="https://web.archive.org/web/20130521122214/http://facebook.com/telstra24x7">Facebook</a></li> <li class="blog"><a href="https://web.archive.org/web/20130521122214/http://exchange.telstra.com.au/">Blog</a></li> <li class="crowdsupport last"><a href="https://web.archive.org/web/20130521122214/http://crowdsupport.telstra.com.au/">CrowdSupport</a></li> </ul> </div> <div class="scripts"> <!-- Global body JS (jQuery, etc.) --> <script type="text/javascript"> // Hide footer if is application template if(TelstraGlobal.is_application || (typeof telstra_application != 'undefined' && telstra_application)){ TelstraGlobal._el('footer').style.display = 'none'; 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