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Read the page in original English <a onclick="goToLanguage('en')">here</a>.</div> <script type="text/javascript">/*<![CDATA[*/ // Determine if machine translation message should be shown function displayMachineTranslationMessage() { // Show if Italian, excluding certain pages if (thisSiteLanguage == 'it' && !document.querySelector('.columbia-page-home')) { document.querySelector('#machine-translation-message').style.display = null; } } displayMachineTranslationMessage();/*]]>*/</script> </div> <div class="mt-content-side"></div> <div id="mt-toc-container" data-title="Table of contents" data-collapsed="true"> <button class="mt-toggle mt-summary-toggle ui-button-icon mt-toggle-expand">Table of contents</button> <div class="mt-toc-content mt-collapsible-section mt-toc-hide"> <em>No headers</em> </div> </div> <div id="page-top"> <div id="topic"> <div id="pageText"> <div class="mt-help-search mt-lsf-search" id="mt-portfolio-search"><script type="application/json" id="mt-localizations-help-widget">/*<![CDATA[*/{"Help.Widget.button.text":"Search","Help.Widget.label.text":"Query","Help.Widget.placeholder.text":"Search WorldShare Admin"}/*]]>*/</script><div class="mt-inputredirect" data-query-key="q" data-path="WorldShare/WorldShare_Admin"></div></div> <div class="mt-page-summary"><div class="mt-page-overview">When you subscribe to a WorldShare service, you can manage your user accounts and alert messages using the Admin module. You must have one of the Administrative roles assigned to your account in order to access the Admin module.</div></div> <p>See how to <a title="Add services and manage staff accounts" href="https://help.oclc.org/WorldShare/Manage_your_account/Using_the_OCLC_Services_account_page" rel="internal">Add services and manage staff accounts</a>.</p> <div class="mt-category-container mt-subpage-listings-container noindex"><ul class="mt-sortable-listings-container " id="mt-sortable" data-user-can-edit="false" data-page-id="437"><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="439"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Get_started" rel="internal"><span class="mt-icon-article-topic-guide"></span>Get started</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Get_started" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Get started with the WorldShare Admin tab.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Add a privacy notice" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Get_started/Add_a_privacy_notice" rel="internal"><span class="mt-icon-article-topic"></span>Add a privacy notice</a></li><li class="mt-show-more-listing"><a title="Roles to access WorldShare Admin" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Get_started/Administrative_roles" rel="internal"><span class="mt-icon-article-topic"></span>Roles to access WorldShare Admin</a></li><li class="mt-show-more-listing"><a title="Set or reset your password" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Get_started/Set_or_reset_your_password" rel="internal"><span class="mt-icon-article-topic"></span>Set or reset your password</a></li><li class="mt-show-more-listing"><a title="Sign in to Admin" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Get_started/Sign_in_to_Admin" rel="internal"><span class="mt-icon-article-topic"></span>Sign in to Admin</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="777"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Account_Info" rel="internal"><span class="mt-icon-article-topic-guide"></span>Account Info</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Account_Info" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">The Account Info section contains information related to your WMS or third-party authentication method. Account Info is updated every time you ingest user data.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Account Info" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Account_Info/Account_Info" rel="internal"><span class="mt-icon-article-topic"></span>Account Info</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="778"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Additional_Info" rel="internal"><span class="mt-icon-article-topic-guide"></span>Additional Info</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Additional_Info" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">The Additional Info section contains information about the user that was entered in the additionalInfo attribute of the XML file that was created as part of the data ingest process.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Additional Info" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Additional_Info/Additional_Info" rel="internal"><span class="mt-icon-article-topic"></span>Additional Info</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="779"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Alerts_Management" rel="internal"><span class="mt-icon-article-topic-guide"></span>Alerts Management</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Alerts_Management" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Alerts are messages that can be sent to users within the WorldShare interface. If you use WorldShare Circulation or WorldShare License Manager, you can configure predefined alerts to be sent to users when a specific action occurs within the system.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Configure Alerts" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Alerts_Management/Alerts" rel="internal"><span class="mt-icon-article-topic"></span>Configure Alerts</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="780"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Basic_User_Data" rel="internal"><span class="mt-icon-article-topic-guide"></span>Basic User Data</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Basic_User_Data" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">In the Basic User Data section, you can enter personal, contact, and circulation information about your users.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Basic User Data" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Basic_User_Data/Basic_User_Data" rel="internal"><span class="mt-icon-article-topic"></span>Basic User Data</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="788"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Custom_Data" rel="internal"><span class="mt-icon-article-topic-guide"></span>Custom Data</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Custom_Data" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">The Custom Data section contains four fields that can be used to store additional institution-specific information about the user. If you use WorldShare Circulation, the Custom Data fields will also appear in the patron's account in the Custom Data section of the Profile tab.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Custom Data" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Custom_Data/Custom_Data" rel="internal"><span class="mt-icon-article-topic"></span>Custom Data</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="783"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Diagnostics" rel="internal"><span class="mt-icon-article-topic-guide"></span>Diagnostics</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Diagnostics" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">The Diagnostics section contains old barcodes and information about the staff member who created the user account and the staff member who last modified the user account.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Diagnostics" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Diagnostics/Diagnostics" rel="internal"><span class="mt-icon-article-topic"></span>Diagnostics</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="784"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Notes" rel="internal"><span class="mt-icon-article-topic-guide"></span>Notes</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Notes" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">You can use the Notes section to add public or staff notes about a user. Note: This section will appear empty if no notes have been added.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Notes" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Notes/Notes" rel="internal"><span class="mt-icon-article-topic"></span>Notes</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="785"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles" rel="internal"><span class="mt-icon-article-topic-guide"></span>Roles</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find descriptions of available roles. Roles determine what actions users can perform in the system. The roles that you see in your Admin module may vary according to your own roles or the products your library subscribes to.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="OCLC Meridian roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/OCLC_Meridian_roles" rel="internal"><span class="mt-icon-article-topic"></span>OCLC Meridian roles</a></li><li class="mt-show-more-listing"><a title="OCLC Service Configuration roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/OCLC_Service_Configuration_roles" rel="internal"><span class="mt-icon-article-topic"></span>OCLC Service Configuration roles</a></li><li class="mt-show-more-listing"><a title="Acquisitions roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_Acquisitions" rel="internal"><span class="mt-icon-article-topic"></span>Acquisitions roles</a></li><li class="mt-show-more-listing"><a title="Alert roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_Alert" rel="internal"><span class="mt-icon-article-topic"></span>Alert roles</a></li><li class="mt-show-more-listing"><a title="Record Manager roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_Cataloging" rel="internal"><span class="mt-icon-article-topic"></span>Record Manager roles</a></li><li class="mt-show-more-listing"><a title="Circulation roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_Circulation" rel="internal"><span class="mt-icon-article-topic"></span>Circulation roles</a></li><li class="mt-show-more-listing"><a title="Collection Evaluation roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_Collection_Evaluation" rel="internal"><span class="mt-icon-article-topic"></span>Collection Evaluation roles</a></li><li class="mt-show-more-listing"><a title="Collection Manager roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_Collection_Manager" rel="internal"><span class="mt-icon-article-topic"></span>Collection Manager roles</a></li><li class="mt-show-more-listing"><a title="Course Reserves roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_Course_Reserves" rel="internal"><span class="mt-icon-article-topic"></span>Course Reserves roles</a></li><li class="mt-show-more-listing"><a title="WorldCat Discovery roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_Discovery_Services" rel="internal"><span class="mt-icon-article-topic"></span>WorldCat Discovery roles</a></li><li class="mt-show-more-listing"><a title="Everyone role" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_Everyone" rel="internal"><span class="mt-icon-article-topic"></span>Everyone role</a></li><li class="mt-show-more-listing"><a title="Interlibrary Loan roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_Interlibrary_Loan" rel="internal"><span class="mt-icon-article-topic"></span>Interlibrary Loan roles</a></li><li class="mt-show-more-listing"><a title="License Manager roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_License_Manager" rel="internal"><span class="mt-icon-article-topic"></span>License Manager roles</a></li><li class="mt-show-more-listing"><a title="Platform Management roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_Platform_Management" rel="internal"><span class="mt-icon-article-topic"></span>Platform Management roles</a></li><li class="mt-show-more-listing"><a title="Reports and Report Designer roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_Reports" rel="internal"><span class="mt-icon-article-topic"></span>Reports and Report Designer roles</a></li><li class="mt-show-more-listing"><a title="User Management roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Roles_User_Management" rel="internal"><span class="mt-icon-article-topic"></span>User Management roles</a></li><li class="mt-show-more-listing"><a title="Web Service Keys Admin role" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Roles/Web_Service_Keys_WSKeys_role" rel="internal"><span class="mt-icon-article-topic"></span>Web Service Keys Admin role</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="786"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Proxies" rel="internal"><span class="mt-icon-article-topic-guide"></span>Proxies</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Proxies" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Proxies allow you to create a relationships between two user accounts. In the Proxies section of an account, you can add another user to be the primary user's proxy.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Proxies" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Proxies/Proxies" rel="internal"><span class="mt-icon-article-topic"></span>Proxies</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="787"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/User_Management" rel="internal"><span class="mt-icon-article-topic-guide"></span>User Management</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/User_Management" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Use the Admin module to manage user accounts. Users may consist of staff, patrons, or both. If you use WorldShare Circulation, you will see both patron and staff accounts in the Admin module. Any patron accounts that you create in the Circulation module can also be accessed in the Admin module.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Examples of roles by library position" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/User_Management/Examples_of_roles_by_library_position" rel="internal"><span class="mt-icon-article-topic"></span>Examples of roles by library position</a></li><li class="mt-show-more-listing"><a title="How to assign roles to users" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/User_Management/How_to_assign_roles_to_users" rel="internal"><span class="mt-icon-article-topic"></span>How to assign roles to users</a></li><li class="mt-show-more-listing"><a title="Search for users" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/User_Management/Search_for_users" rel="internal"><span class="mt-icon-article-topic"></span>Search for users</a></li><li class="mt-show-more-listing"><a title="Create, edit or delete user accounts" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/User_Management/User_Management" rel="internal"><span class="mt-icon-article-topic"></span>Create, edit or delete user accounts</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="8880"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting" rel="internal"><span class="mt-icon-article-topic-guide"></span>Troubleshooting</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find frequently asked questions (FAQ), instructions on how to complete specific tasks (How-to), and troubleshooting steps (Troubleshooting).</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Accessing the OCLC Service Configuration when you cannot assign the necessary roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Accessing_the_OCLC_Service_Configuration_when_you_cannot_assign_the_necessary_roles" rel="internal"><span class="mt-icon-article-reference"></span>Accessing the OCLC Service Configuration when you cannot assign the necessary roles</a></li><li class="mt-show-more-listing"><a title="Are WorldShare usernames or email addresses case sensitive?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Are_WorldShare_usernames_or_email_addresses_case_sensitive" rel="internal"><span class="mt-icon-article-howto"></span>Are WorldShare usernames or email addresses case sensitive?</a></li><li class="mt-show-more-listing"><a title="A staff member has left. How do I delete their account and will their work be lost?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/A_staff_member_has_left._How_do_I_delete_their_account_and_will_their_work_be_lost%3F" rel="internal"><span class="mt-icon-article-howto"></span>A staff member has left. How do I delete their account and will their work be lost?</a></li><li class="mt-show-more-listing"><a title="Can a user with the User Admin role assign all roles in WorldShare?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Can_a_User_Admin_assign_all_roles" rel="internal"><span class="mt-icon-article-howto"></span>Can a user with the User Admin role assign all roles in WorldShare?</a></li><li class="mt-show-more-listing"><a title="Special characters/Diacritics are displaying as question marks in my patron records" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Diacritics_are_displaying_as_a_question_mark_in_my_patron_records" rel="internal"><span class="mt-icon-article-reference"></span>Special characters/Diacritics are displaying as question marks in my patron records</a></li><li class="mt-show-more-listing"><a title="Every time I sign into WorldShare, the "Select branch for current location" box appears." class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Every_time_I_sign_into_WorldShare_the_Select_branch_for_current_location_box_appears" rel="internal"><span class="mt-icon-article-reference"></span>Every time I sign into WorldShare, the "Select branch for current location" box appears.</a></li><li class="mt-show-more-listing"><a title="Featured WorldShare Admin Troubleshooting articles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Featured_WorldShare_Admin_Troubleshooting_articles" rel="internal"><span class="mt-icon-article-topic"></span>Featured WorldShare Admin Troubleshooting articles</a></li><li class="mt-show-more-listing"><a title="How can I add a custom message to our login screen?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/How_can_I_add_a_custom_message_to_our_login_screen" rel="internal"><span class="mt-icon-article-reference"></span>How can I add a custom message to our login screen?</a></li><li class="mt-show-more-listing"><a title="How can I change my account details?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/How_can_I_change_my_account_details" rel="internal"><span class="mt-icon-article-reference"></span>How can I change my account details?</a></li><li class="mt-show-more-listing"><a title="How can I view or export a list of users and their permissions?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/How_can_I_generate_a_list_of_users_and_their_permissions" rel="internal"><span class="mt-icon-article-howto"></span>How can I view or export a list of users and their permissions?</a></li><li class="mt-show-more-listing"><a title="How can I get a list of all user accounts inside the Admin tab?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/How_can_I_get_a_list_of_all_user_accounts_inside_the_Admin_tab" rel="internal"><span class="mt-icon-article-howto"></span>How can I get a list of all user accounts inside the Admin tab?</a></li><li class="mt-show-more-listing"><a title="How can I notify users to renew their accounts before their Expiration Dates?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/How_can_I_notify_users_to_renew_their_accounts_before_their_Expiration_Dates" rel="internal"><span class="mt-icon-article-howto"></span>How can I notify users to renew their accounts before their Expiration Dates?</a></li><li class="mt-show-more-listing"><a title="How can I remove a nickname from a WorldShare user profile?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/How_can_I_remove_a_nickname_from_a_WorldShare_user_profile%3F" rel="internal"><span class="mt-icon-article-howto"></span>How can I remove a nickname from a WorldShare user profile?</a></li><li class="mt-show-more-listing"><a title="How can I see a list of all WorldShare users at my library/institution?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/How_can_I_see_all_WorldShare_users_at_my_library_institution" rel="internal"><span class="mt-icon-article-howto"></span>How can I see a list of all WorldShare users at my library/institution?</a></li><li class="mt-show-more-listing"><a title="How do I change my OCLC Community Center email address?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/How_do_I_change_my_OCLC_Community_Center_email_address" rel="internal"><span class="mt-icon-article-howto"></span>How do I change my OCLC Community Center email address?</a></li><li class="mt-show-more-listing"><a title="How do I determine what authentication method my library is using?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/How_do_I_determine_what_authentication_method_my_library_is_using" rel="internal"><span class="mt-icon-article-howto"></span>How do I determine what authentication method my library is using?</a></li><li class="mt-show-more-listing"><a title="How do I search for users with an apostrophe in their name?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/How_do_I_search_for_users_with_an_apostrophe_in_their_name" rel="internal"><span class="mt-icon-article-howto"></span>How do I search for users with an apostrophe in their name?</a></li><li class="mt-show-more-listing"><a title="How do we add the BIBCO role to our accounts?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/How_do_we_add_the_BIBCO_role_to_our_accounts" rel="internal"><span class="mt-icon-article-howto"></span>How do we add the BIBCO role to our accounts?</a></li><li class="mt-show-more-listing"><a title="I'm an Admin for WorldShare, but I don't see the Admin tab when I log in" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Im_an_Admin_for_WorldShare_but_I_dont_see_the_Admin_tab_when_I_log_in" rel="internal"><span class="mt-icon-article-reference"></span>I'm an Admin for WorldShare, but I don't see the Admin tab when I log in</a></li><li class="mt-show-more-listing"><a title="Is there any restriction on the length of the patron's barcode when we create their account?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Is_there_any_restriction_on_the_length_of_the_patron's_barcode_when_we_create_their_account%3F" rel="internal"><span class="mt-icon-article-howto"></span>Is there any restriction on the length of the patron's barcode when we create their account?</a></li><li class="mt-show-more-listing"><a title="Is there a limit to the number of active users that can be logged into WorldShare at the same time?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Is_there_a_limit_to_the_number_of_active_users_that_can_be_logged_into_WorldShare_at_the_same_time" rel="internal"><span class="mt-icon-article-howto"></span>Is there a limit to the number of active users that can be logged into WorldShare at the same time?</a></li><li class="mt-show-more-listing"><a title="Is there a limit to the number of staff accounts I can create in WorldShare?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Is_there_a_limit_to_the_number_of_staff_accounts_I_can_create_in_WorldShare" rel="internal"><span class="mt-icon-article-howto"></span>Is there a limit to the number of staff accounts I can create in WorldShare?</a></li><li class="mt-show-more-listing"><a title="Is there a way to search by User ID at Source" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Is_there_a_way_to_search_by_User_ID_at_Source" rel="internal"><span class="mt-icon-article-howto"></span>Is there a way to search by User ID at Source</a></li><li class="mt-show-more-listing"><a title="I am getting an "email address invalid" error message when trying to log into WorldShare" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/I_am_getting_an_%22email_address_invalid%22_error_message_when_trying_to_log_into_WorldShare." rel="internal"><span class="mt-icon-article-howto"></span>I am getting an "email address invalid" error message when trying to log into WorldShare</a></li><li class="mt-show-more-listing"><a title="I am getting an error message mentioning my email address when logging into WorldShare" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/I_am_getting_an_error_message_mentioning_my_email_address_when_logging_into_WorldShare" rel="internal"><span class="mt-icon-article-reference"></span>I am getting an error message mentioning my email address when logging into WorldShare</a></li><li class="mt-show-more-listing"><a title="I am getting a "User ID is invalid" error message when trying to change my WorldShare password" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/I_am_getting_a_%22User_ID_is_invalid%22_error_message_when_trying_to_change_my_WorldShare_password" rel="internal"><span class="mt-icon-article-reference"></span>I am getting a "User ID is invalid" error message when trying to change my WorldShare password</a></li><li class="mt-show-more-listing"><a title="I am trying to create a WorldShare account, but the username field is grayed out." class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/I_am_trying_to_create_a_WorldShare_account_but_the_username_field_is_grayed_out." rel="internal"><span class="mt-icon-article-howto"></span>I am trying to create a WorldShare account, but the username field is grayed out.</a></li><li class="mt-show-more-listing"><a title="I am trying to edit the Cataloging Full role for a user, but the check box is appearing as greyed out." class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/I_am_trying_to_edit_the_Cataloging_Full_role_for_a_user_but_the_check_box_is_appearing_as_greyed_out" rel="internal"><span class="mt-icon-article-howto"></span>I am trying to edit the Cataloging Full role for a user, but the check box is appearing as greyed out.</a></li><li class="mt-show-more-listing"><a title="I am using third party authentication and I accidentally assigned the incorrect User ID at Source to an account. How do I remove this?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/I_am_using_third_party_authentication_and_I_accidentally_assigned_the_incorrect_User_ID_at_Source_to_an_account._How_do_I_remove_this" rel="internal"><span class="mt-icon-article-howto"></span>I am using third party authentication and I accidentally assigned the incorrect User ID at Source to an account. How do I remove this?</a></li><li class="mt-show-more-listing"><a title="I can't log in to WMS. The error message is "One or more signatures could not be validated on the SAML response from the identity provider"" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/I_cannot_log_in_to_WMS_The_error_message_is_One_of_more_signatures_could_not_be_validated_on_the_SAML_response_from_the_identity_provider" rel="internal"><span class="mt-icon-article-reference"></span>I can't log in to WMS. The error message is "One or more signatures could not be validated on the SAML response from the identity provider"</a></li><li class="mt-show-more-listing"><a title="I cannot log on to WorldShare. I am getting a message that says: "You are not authorized to access WorldShare Management Application."" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/I_cannot_log_on_to_WorldShare_I_am_getting_a_message_that_says_You_are_not_authorized_to_access_WorldShare_Management_Application" rel="internal"><span class="mt-icon-article-reference"></span>I cannot log on to WorldShare. I am getting a message that says: "You are not authorized to access WorldShare Management Application."</a></li><li class="mt-show-more-listing"><a title="I forgot my WorldShare URL." class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/I_forgot_my_WorldShare_URL" rel="internal"><span class="mt-icon-article-howto"></span>I forgot my WorldShare URL.</a></li><li class="mt-show-more-listing"><a title="I forgot my WorldShare username" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/I_forgot_my_WorldShare_username" rel="internal"><span class="mt-icon-article-reference"></span>I forgot my WorldShare username</a></li><li class="mt-show-more-listing"><a title="I have taken over OCLC accounts, how do I get Admin access for WorldShare?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/I_have_taken_over_OCLC_accounts_how_do_I_get_Admin_access_for_WorldShare" rel="internal"><span class="mt-icon-article-howto"></span>I have taken over OCLC accounts, how do I get Admin access for WorldShare?</a></li><li class="mt-show-more-listing"><a title="My library is using dual authentication. How do I change the text of our sign-in buttons?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/My_library_is_using_dual_authentication._How_do_I_change_the_text_of_our_sign_in_buttons" rel="internal"><span class="mt-icon-article-howto"></span>My library is using dual authentication. How do I change the text of our sign-in buttons?</a></li><li class="mt-show-more-listing"><a title="User is getting a login error, but there is no password reset link to change it" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/My_user_is_getting_a_login_error_but_there_is_no_password_reset_link_in_their_admin_account_to_help_them_change_it" rel="internal"><span class="mt-icon-article-reference"></span>User is getting a login error, but there is no password reset link to change it</a></li><li class="mt-show-more-listing"><a title="Nothing Here. We're sorry. What you are looking for is not here error when logging into WorldShare" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Nothing_Here_Were_sorry_What_you_are_looking_for_is_not_here_error_when_logging_into_WorldShare" rel="internal"><span class="mt-icon-article-reference"></span>Nothing Here. We're sorry. What you are looking for is not here error when logging into WorldShare</a></li><li class="mt-show-more-listing"><a title="Odd WorldShare screen after role change" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Odd_WorldShare_screen_after_role_change" rel="internal"><span class="mt-icon-article-reference"></span>Odd WorldShare screen after role change</a></li><li class="mt-show-more-listing"><a title="Why are patron photos not showing up anymore in Circulation patron accounts?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Patron_photos_were_previously_on_our_circulation_patron_accounts_but_they_are_not_showing_up_anymore" rel="internal"><span class="mt-icon-article-reference"></span>Why are patron photos not showing up anymore in Circulation patron accounts?</a></li><li class="mt-show-more-listing"><a title="The Identity Management section is missing in WorldShare Admin. Where did it go?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/The_Identity_Management_section_is_missing_in_WorldShare_Admin_Where_did_it_go" rel="internal"><span class="mt-icon-article-howto"></span>The Identity Management section is missing in WorldShare Admin. Where did it go?</a></li><li class="mt-show-more-listing"><a title="The system is unable to send the user an email. Please contact a librarian within your institution." class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/The_system_is_unable_to_send_the_user_an_email._Please_contact_a_librarian_within_your_institution" rel="internal"><span class="mt-icon-article-reference"></span>The system is unable to send the user an email. Please contact a librarian within your institution.</a></li><li class="mt-show-more-listing"><a title="This site can't be reached error when bringing up your WorldShare instance" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/This_site_cant_be_reached_error_when_bringing_up_your_WorldShare_instance" rel="internal"><span class="mt-icon-article-reference"></span>This site can't be reached error when bringing up your WorldShare instance</a></li><li class="mt-show-more-listing"><a title="Unable to process request error" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Unable_to_process_request_error" rel="internal"><span class="mt-icon-article-reference"></span>Unable to process request error</a></li><li class="mt-show-more-listing"><a title="Users are getting the authentication error "Reach out to the institution admin and provide the following information"" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Users_are_getting_the_authentication_error_Reach_out_to_the_institution_admin_and_provide_the_following_information" rel="internal"><span class="mt-icon-article-reference"></span>Users are getting the authentication error "Reach out to the institution admin and provide the following information"</a></li><li class="mt-show-more-listing"><a title="We are a WMS library. Why can't I add a phone number for SMS delivery notifications to an account?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/We_are_a_WMS_library_Why_cant_I_add_a_phone_number_for_SMS_delivery_notifications_to_an_account" rel="internal"><span class="mt-icon-article-howto"></span>We are a WMS library. Why can't I add a phone number for SMS delivery notifications to an account?</a></li><li class="mt-show-more-listing"><a title="What is the Cataloging Evaluation role in WorldShare Admin?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/What_is_the_Cataloging_Evaluation_role_in_WorldShare_Admin" rel="internal"><span class="mt-icon-article-reference"></span>What is the Cataloging Evaluation role in WorldShare Admin?</a></li><li class="mt-show-more-listing"><a title="What role does my WorldShare account need in order to assign course reserve roles to other accounts?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/What_role_does_my_WorldShare_account_need_in_order_to_assign_course_reserve_roles_to_other_accounts" rel="internal"><span class="mt-icon-article-howto"></span>What role does my WorldShare account need in order to assign course reserve roles to other accounts?</a></li><li class="mt-show-more-listing"><a title="When I log in to WMS, it prompts me to "select a service to sign into." How do I know which button to click?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/When_I_log_in_to_WMS%2C_it_prompts_me_to_%22select_a_service_to_sign_into.%22_How_do_I_know_which_button_to_click%3F" rel="internal"><span class="mt-icon-article-howto"></span>When I log in to WMS, it prompts me to "select a service to sign into." How do I know which button to click?</a></li><li class="mt-show-more-listing"><a title="When I try to login into WorldShare, I get an error that the page is not working" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/When_I_try_to_login_into_WorldShare_I_get_an_error_that_the_page_is_not_working" rel="internal"><span class="mt-icon-article-reference"></span>When I try to login into WorldShare, I get an error that the page is not working</a></li><li class="mt-show-more-listing"><a title="When logging in to WorldShare I get an error message that says "We're sorry. We are unable to process your request at this moment. Please try again later."" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/When_logging_in_to_WorldShare_I_get_an_error_message_that_says_We're_sorry._We_are_unable_to_process_your_request_at_this_moment.__Please_try_again_later." rel="internal"><span class="mt-icon-article-howto"></span>When logging in to WorldShare I get an error message that says "We're sorry. We are unable to process your request at this moment. Please try again later."</a></li><li class="mt-show-more-listing"><a title="When signing in to WorldShare, I get an error message: "You are not authorized to view WorldShare ILL."" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/When_signing_in_to_WorldShare_I_get_an_error_message_You_are_not_authorized_to_view_WorldShare_ILL" rel="internal"><span class="mt-icon-article-reference"></span>When signing in to WorldShare, I get an error message: "You are not authorized to view WorldShare ILL."</a></li><li class="mt-show-more-listing"><a title="Where can I find availability statistics for my WMS?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Where_can_I_find_availability_statistics_for_my_WMS" rel="internal"><span class="mt-icon-article-howto"></span>Where can I find availability statistics for my WMS?</a></li><li class="mt-show-more-listing"><a title="Where can I find our production principal_idns?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Where_can_I_find_our_production_principal_idns" rel="internal"><span class="mt-icon-article-howto"></span>Where can I find our production principal_idns?</a></li><li class="mt-show-more-listing"><a title="Where can I see the date and time a user account was last edited?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Where_can_I_see_the_date_and_time_a_user_account_was_last_edited" rel="internal"><span class="mt-icon-article-reference"></span>Where can I see the date and time a user account was last edited?</a></li><li class="mt-show-more-listing"><a title="Which characters are not permitted in a WorldShare username?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Which_characters_are_not_permitted_in_a_WorldShare_username" rel="internal"><span class="mt-icon-article-howto"></span>Which characters are not permitted in a WorldShare username?</a></li><li class="mt-show-more-listing"><a title="Why am I getting an "Username or password is invalid. Authentication failed." error when logging in?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_am_I_getting_an_Username_or_password_is_invalid_Authentication_failed_error_when_logging_in" rel="internal"><span class="mt-icon-article-reference"></span>Why am I getting an "Username or password is invalid. Authentication failed." error when logging in?</a></li><li class="mt-show-more-listing"><a title="Why am I getting a "There is a problem with the email address in your user account" error when logging into WorldShare?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_am_I_getting_a_There_is_a_problem_with_the_email_address_in_your_user_account_error_when_logging_into_WorldShare" rel="internal"><span class="mt-icon-article-reference"></span>Why am I getting a "There is a problem with the email address in your user account" error when logging into WorldShare?</a></li><li class="mt-show-more-listing"><a title="Why am I not receiving a password reset email?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_am_I_not_receiving_a_password_reset_email" rel="internal"><span class="mt-icon-article-howto"></span>Why am I not receiving a password reset email?</a></li><li class="mt-show-more-listing"><a title="Why am I receiving an error when trying to reset my WorldShare password?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_am_I_receiving_an_error_when_trying_to_reset_my_WorldShare_password" rel="internal"><span class="mt-icon-article-reference"></span>Why am I receiving an error when trying to reset my WorldShare password?</a></li><li class="mt-show-more-listing"><a title="Why am I receiving a "there is a problem with your email address" error when logging into the Community Center?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_am_I_recieving_a_there_is_a_problem_with_your_email_address_error_when_logging_into_the_Community_Center" rel="internal"><span class="mt-icon-article-reference"></span>Why am I receiving a "there is a problem with your email address" error when logging into the Community Center?</a></li><li class="mt-show-more-listing"><a title="Why are the Delivery Notification checkboxes greyed out in a user account?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_are_the_Delivery_Notification_checkboxes_greyed_out_in_a_user_account" rel="internal"><span class="mt-icon-article-howto"></span>Why are the Delivery Notification checkboxes greyed out in a user account?</a></li><li class="mt-show-more-listing"><a title="Why can't I create new user accounts in WorldShare?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_can't_I_create_new_user_accounts_in_WorldShare" rel="internal"><span class="mt-icon-article-reference"></span>Why can't I create new user accounts in WorldShare?</a></li><li class="mt-show-more-listing"><a title="Why can't I log in to the Developer network to get my WSKey?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_can't_I_log_in_to_the_Developer_network_to_get_my_WSKey" rel="internal"><span class="mt-icon-article-reference"></span>Why can't I log in to the Developer network to get my WSKey?</a></li><li class="mt-show-more-listing"><a title="Why does clicking the Password Reset Link sent in an email lead to a blank page?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_does_clicking_the_Password_Reset_Link_sent_in_an_email_lead_to_a_blank_page" rel="internal"><span class="mt-icon-article-reference"></span>Why does clicking the Password Reset Link sent in an email lead to a blank page?</a></li><li class="mt-show-more-listing"><a title="Why does the error "User record not found" appear when attempting to sign in to WMS?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_does_the_error_User_record_not_found_appear_when_attempting_to_sign_in_to_WMS" rel="internal"><span class="mt-icon-article-howto"></span>Why does the error "User record not found" appear when attempting to sign in to WMS?</a></li><li class="mt-show-more-listing"><a title="Why don't I see the set/reset password option in WorldShare?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_don't_I_see_the_set_reset_password_option_in_WorldShare" rel="internal"><span class="mt-icon-article-howto"></span>Why don't I see the set/reset password option in WorldShare?</a></li><li class="mt-show-more-listing"><a title="Why is my WorldShare account expired?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_is_my_WorldShare_account_expired" rel="internal"><span class="mt-icon-article-reference"></span>Why is my WorldShare account expired?</a></li><li class="mt-show-more-listing"><a title="Why is the ID Verified box not automatically checked when I create a new account?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_is_the_ID_Verified_box_not_automatically_checked_when_I_create_a_new_account" rel="internal"><span class="mt-icon-article-howto"></span>Why is the ID Verified box not automatically checked when I create a new account?</a></li><li class="mt-show-more-listing"><a title="Why is WorldShare automatically logging me out after a period of time?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/WorldShare/WorldShare_Admin/Troubleshooting/Why_is_WorldShare_automatically_logging_me_out_after_a_period_of_time" rel="internal"><span class="mt-icon-article-reference"></span>Why is WorldShare automatically logging me out after a period of time?</a></li></ul></dd></dl></li></ul><script type="application/json" id="mt-localizations-ordered-subpages">/*<![CDATA[*/{"MindTouch.IDF3.label.drag-n-drop":"Drag","MindTouch.IDF3.label.reveal.showAll":"Show all","MindTouch.IDF3.label.reveal.showLess":"Show less","MindTouch.IDF3.warning.page-order-limit-exceeded":"Sorry, there are too many child pages to safely reorder. 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