Frequently Asked Questions for Current Pass Members

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7.34147 11.0858L2.00813 6.41909C1.5925 6.05541 1.55038 5.42365 1.91406 5.00801Z" /> </svg> </span> </div> <div class='dropdown-list__link-list'> <a href="/orlando/account/sign-in" class="site-header__link" > <div> Pass Member Sign in <div class='site-header__link-sub-heading'>Redeem benefits and manage account</div> </div> </a><a href="https://seaworld.com/orlando/blog/2024-november-seaworld-pass-member-news/" class="site-header__link" > <div> Pass Member News <div class='site-header__link-sub-heading'>November 2024</div> </div> </a><a href="/orlando/annual-pass/benefits" class="site-header__link" > <div> Pass Member Benefits </div> </a><a href="/orlando/annual-pass/monthly-offers" class="site-header__link" > <div> Pass Member Monthly Offers </div> </a><a href="/orlando/annual-pass/benefits/unlocking-the-power-of-your-pass" class="site-header__link" > <div> Unlock the Power of My Pass </div> </a><a href="/orlando/faq/current-pass-members" class="site-header__link" > <div> Current Pass 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d="M1.91406 5.00801C2.27774 4.59238 2.90951 4.55026 3.32514 4.91394L7.99997 9.00442L12.6748 4.91394C13.0904 4.55026 13.7222 4.59238 14.0859 5.00801C14.4496 5.42365 14.4074 6.05541 13.9918 6.4191L8.65848 11.0858C8.28145 11.4157 7.71849 11.4157 7.34147 11.0858L2.00813 6.41909C1.5925 6.05541 1.55038 5.42365 1.91406 5.00801Z" /> </svg> </span> </div> <div class='dropdown-list__link-list'> <a href="/orlando/events/coasters-after-dark" class="site-header__link" > <div> Coasters After Dark: Christmas Edition <div class='site-header__link-sub-heading'>Select Nights, Now - Dec. 13</div> </div> </a><a href="/orlando/events/christmas-celebration" class="site-header__link" > <div> Christmas Celebration <div class='site-header__link-sub-heading'>Select Dates, Now - January 5</div> </div> </a><a href="/orlando/events/new-years-eve" class="site-header__link" > <div> New Year's Eve <div class='site-header__link-sub-heading'>December 31</div> </div> </a><a href="/orlando/group-events" class="site-header__link" > <div> Private Events </div> </a><a href="/orlando/events" class="site-header__link site-header__link--with-arrow" > <div> All Events <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="https://www.w3.org/2000/svg"> <path d="M6.95956 11.6262C6.56904 12.0167 6.56904 12.6499 6.95956 13.0404C7.35008 13.4309 7.98325 13.4309 8.37377 13.0404L13.7071 7.70709C14.0976 7.31656 14.0976 6.6834 13.7071 6.29287L8.37378 0.959539C7.98325 0.569015 7.35009 0.569015 6.95956 0.959539C6.56904 1.35006 6.56904 1.98323 6.95956 2.37375L10.5858 5.99998L1 5.99998C0.447714 5.99998 6.0196e-07 6.44769 5.53678e-07 6.99998C5.05395e-07 7.55226 0.447714 7.99998 1 7.99998L10.5858 7.99998L6.95956 11.6262Z" fill="#003C5A" /> </svg> </div> </a></div></div> <div class='dropdown-list'> <div class='dropdown-list__content'> <div class='dropdown-list__title'>Pass Members</div> <span class='dropdown-list__icon'> <svg xmlns="https://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M1.91406 5.00801C2.27774 4.59238 2.90951 4.55026 3.32514 4.91394L7.99997 9.00442L12.6748 4.91394C13.0904 4.55026 13.7222 4.59238 14.0859 5.00801C14.4496 5.42365 14.4074 6.05541 13.9918 6.4191L8.65848 11.0858C8.28145 11.4157 7.71849 11.4157 7.34147 11.0858L2.00813 6.41909C1.5925 6.05541 1.55038 5.42365 1.91406 5.00801Z" /> </svg> </span> </div> <div class='dropdown-list__link-list'> <a href="/orlando/account/sign-in" class="site-header__link" > <div> Pass Member Sign in <div class='site-header__link-sub-heading'>Redeem benefits and manage account</div> </div> </a><a href="https://seaworld.com/orlando/blog/2024-november-seaworld-pass-member-news/" class="site-header__link" > <div> Pass Member News <div class='site-header__link-sub-heading'>November 2024</div> </div> </a><a href="/orlando/annual-pass/benefits" class="site-header__link" > <div> Pass Member Benefits </div> </a><a href="/orlando/annual-pass/monthly-offers" class="site-header__link" > <div> Pass Member Monthly Offers </div> </a><a href="/orlando/annual-pass/benefits/unlocking-the-power-of-your-pass" class="site-header__link" > <div> Unlock the Power of My Pass </div> </a><a href="/orlando/faq/current-pass-members" class="site-header__link" > <div> Current Pass Member FAQ </div> </a></div></div> <a href="/orlando/account/sign-in" class="site-header__button" >Sign In</a> </div> </header> <main class="main-padded"> <div class="page-banner page-banner--horizontal-align-left page-banner--vertical-align-bottom page-banner--small page-banner--overlay"> <div class="page-banner__image-container"> </div> <div class="page-banner__content-wrapper site-container"> <div class="page-banner__content"> <div class="page-banner__heading"> Frequently Asked Questions for Current Pass Members </div> </div> </div> </div> <div class="page-properties-content-module site-container page-properties-content-module--headline-align-left page-properties-content-module--properties-align-left"></div> <div class="faq-listing site-container"> <div class="dropdown-list" id="0d169b8b-7163-47b1-814a-528fb74c55a1"> <div class="dropdown-list__content"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title"> Pass Member Rewards </div> </div> <span class="dropdown-list__icon"> <svg xmlns="https://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M1.91406 5.00801C2.27774 4.59238 2.90951 4.55026 3.32514 4.91394L7.99997 9.00442L12.6748 4.91394C13.0904 4.55026 13.7222 4.59238 14.0859 5.00801C14.4496 5.42365 14.4074 6.05541 13.9918 6.4191L8.65848 11.0858C8.28145 11.4157 7.71849 11.4157 7.34147 11.0858L2.00813 6.41909C1.5925 6.05541 1.55038 5.42365 1.91406 5.00801Z" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">How do I redeem my free guest ticket(s) online?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><style> .faqSteps { line-height: 1.5; margin-bottom: 10px; } </style> <p>Silver, Gold, and Florida Platinum Pass Members can redeem your free guest ticket(s) by following these steps below. Please note that each eligible Pass Member in the household will need to log in separately to redeem guest ticket(s). Tickets are valid at park(s) of membership. Florida Platinum Pass Members can redeem guest tickets for SeaWorld and Aquatica Orlando, Busch Gardens Tampa Bay, and Adventure Island.</p> <p class="faqSteps">Step 1: <a href="/orlando/account/sign-in"><span style="text-decoration: underline;">Log into your account</span></a> using your Pass Member barcode (located on your Annual Pass, it usually starts with the letter “A”) and your billing zip code</p> <p class="faqSteps">Step 2: Click on “Rewards”</p> <p class="faqSteps">Step 3: Scroll to see your available Free Guest Ticket(s) or Discounted Guest Ticket(s)</p> <p class="faqSteps">Step 4: Select your quantity</p> <p class="faqSteps">Step 5: Follow the Checkout instructions</p> <p class="faqSteps">Step 6: You will receive your Guest Ticket(s) at the end of the purchase via email and thru a “Print and Save” button on the last step. You can print this ticket or save it on your phone.</p></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What if my online account does not show my eligible rewards?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><p>Pass Members can visit the self-service kiosks at the park if they are having issues online redeeming select rewards. Guest tickets and many rewards printed at the kiosk are only valid on the day they are printed. If the reward does not show on the kiosk, please visit a guest service window at the park.</p> <p style="margin-bottom: 5px;"><strong>Kiosk Reward Redemption Steps:</strong></p> <p class="faqSteps">Step 1: Select “Pass Members Only” </p> <p class="faqSteps">Step 2: Scan or type in your Active Pass Barcode</p> <p class="faqSteps">Step 3: Select “Rewards and Tickets”</p> <p class="faqSteps">Step 4: Choose the desired reward or ticket promotion and follow the on-screen prompts</p> <p class="faqSteps">Step 5: Rewards Park Tickets are entry-ready, for other rewards and giveaways follow the redemption instructions on the printed voucher</p></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">How do I access my rewards like the free Animal Encounter and the free digital photo downloads?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>The rewards can be accessed at the Self-Service Ticketing kiosks located at the park.<br /> • Select Pass Member Options<br /> • Scan Annual Pass<br /> • Select Rewards and Tickets<br /> • Choose the Free Animal Encounter or Free digital photos downloads (PhotoKey)<br /> • Select the reward(s) that you would like to receive<br /> • Checkout and take your printed ticket to Park Entrance.<br /> <br /> Take the free Animal Encounter ticket to the Animal Interactions Desk to book your reservation. Take the PhotoKey ticket to any photo location to redeem your photo benefits. Lost or stolen rewards cannot be reprinted and will not be replaced.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">How can I see what current rewards I have remaining?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>Pass Members can visit the Self-Service Kiosks or any Guest Service Representative to view current eligible rewards and redeem any rewards.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What if I don鈥檛 see the rewards I should see at the Self-Service Kiosk?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>If you do not feel you are seeing the correct rewards shown at the kiosk, please visit any available ticket window or guest services representative and they will be able to look into your account and verify eligible rewards for each Pass Member.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">If I paid in full for my Pass, when will I see new rewards?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><p>Guests who paid in full for their Annual Pass and are within their initial term will see some changes to their benefits, as long as the new benefit is better than their existing benefit. Examples include receiving the new higher in-park discounts that correspond with their tier. </p> <p>When you choose to renew your Annual Pass, you will receive new rewards based on the tier of the new Pass, at time of renewal.</p></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What if I do not know when my Annual Pass was purchased?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><p>Please <span style="text-decoration: underline;"><a href="/orlando/account/sign-in">login</a></span> to your account to view order history and account information. Note: The date printed on your Annual Pass may reflect the date the Pass was printed and not your original purchase date. Please verify your Pass details by <span style="text-decoration: underline;"><a href="/orlando/account/sign-in"><span style="text-decoration: underline;">logging in</span></a></span>to your account.</p></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What鈥檚 the best way to learn about special offers, additional rewards, and Pass Member access to new attractions?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><p>The best way to stay in the know is to sign up to receive Pass Member email communications! Using the same email address associated with your Annual Pass account, <a href="/orlando/sign-up-for-email"><span style="text-decoration: underline;">sign up here</span></a> to receive our monthly newsletter, special offers, learn how to be among the first to ride new attractions, and more.</p></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">When can I use my Free Guest Tickets included with my Annual Pass?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><style> @media screen and (min-width: 768px) { .responsiveDesktop { max-width: 100%; height: auto; } .responsiveMobile { display: none; } } @media screen and (max-width: 767px) { .responsiveMobile { max-width: 100%; height: auto; } .responsiveDesktop { display: none; } } </style> Silver, Gold, and Florida Platinum Pass Members with Free Guest Ticket rewards can redeem their tickets during special periods throughout the year.<br /> <br /> <a href="/orlando/account/sign-in/" target="blank"><img class="responsiveDesktop" alt="2024 Guest Ticket Redemption Windows" src="/orlando/-/media/migrated-media/seaworld-orlando/images/pass-members/2024_swo_guestticket_redemptionwindows_desktop.jpg" /></a> <a href="/orlando/account/sign-in/" target="blank"><img class="responsiveMobile" alt="2024 Guest Ticket Redemption Windows" src="/orlando/-/media/migrated-media/seaworld-orlando/images/pass-members/2024_swo_guestticket_redemptionwindows_mobile.jpg" /></a></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">How can I see my Guest Ticket eligibility?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>Logging into your Pass Member account is the best way to see any available rewards, including Guest Tickets, associated with your Pass. In your account, you will only see tickets that are available to you during the current redemption period. Additional tickets (if you are eligible for them) will be available when the next set of guest ticket usage dates begins.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">If I have an Annual Pass on EZpay or Full Paid Auto Renewal and it is due for auto-renewal, will I see new Free Guest Tickets on my anniversary date?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>Yes, EZpay and Full Paid Auto Renewal Pass Members who complete their commitment and auto-renew will see their gust tickets replenished on their anniversary date and will follow the ticket usage calendar. Review your account for current rewards including guest tickets.</p> </div> </div> </div> </div> </div> <div class="dropdown-list" id="7c9e475e-6f01-479f-b269-21b4aa2f682c"> <div class="dropdown-list__content"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title"> Pass Member Benefits </div> </div> <span class="dropdown-list__icon"> <svg xmlns="https://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M1.91406 5.00801C2.27774 4.59238 2.90951 4.55026 3.32514 4.91394L7.99997 9.00442L12.6748 4.91394C13.0904 4.55026 13.7222 4.59238 14.0859 5.00801C14.4496 5.42365 14.4074 6.05541 13.9918 6.4191L8.65848 11.0858C8.28145 11.4157 7.71849 11.4157 7.34147 11.0858L2.00813 6.41909C1.5925 6.05541 1.55038 5.42365 1.91406 5.00801Z" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">Is unlimited admission included with all of the Annual Pass plans?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><span style="color: #050d11;">No. Florida Bronze Annual Passes include 12 months of admission with </span><a href="/orlando/annual-pass/blockout-dates">blockout dates</a><span style="color: #050d11;">. Florida Silver, Gold, and Platinum Annual Passes include unlimited admission for 12 months with no blockout dates.</span></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">Why does the Florida Bronze Annual Pass have blockout dates?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>Each Annual Pass plan offers varying benefits. The Florida Bronze Annual Pass plan was designed for guests who are flexible and looking for maximum savings.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What are the Florida Bronze Annual Pass blockout dates?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><span style="margin: 0px; padding: 0px; border: 0px; line-height: inherit; color: #050d11;"><strong>2024 Blockout Dates:</strong></span><br style="color: #050d11;" /> <span style="margin: 0px; padding: 0px; border: 0px; line-height: inherit; color: #050d11;">SeaWorld Orlando:</span><span style="color: #050d11;"> February 17, March 9, 16, 30, July 1, 2, 3, 6, 13, 20, 27, August 3, 31, October 19, 26, December 24, 26, 27, 28</span><br style="color: #050d11;" /> <span style="margin: 0px; padding: 0px; border: 0px; line-height: inherit; color: #050d11;">Aquatica Orlando:</span><span style="color: #050d11;"> March 30, May 25, 26, June 15, 22, 29, July 1, 2, 3, 4, 6, 13, 20, 27, August 3</span><br style="color: #050d11;" /> <span style="margin: 0px; padding: 0px; border: 0px; line-height: inherit; color: #050d11;">Busch Gardens Tampa Bay:</span><span style="color: #050d11;"> March 16, March 30, June 29, July 6, November 23, December 26, 28, 29</span><br style="color: #050d11;" /> <span style="margin: 0px; padding: 0px; border: 0px; line-height: inherit; color: #050d11;">Adventure Island Tampa Bay:</span><span style="color: #050d11;"> May 27, June 15, 29, July 6, 13, 20, 27</span></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">If I purchase a Bronze Annual Pass and want to visit the park on a blockout date, do I have to purchase a full-priced admission ticket?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><p style="color: #050d11; margin: 10px 0px 0px; padding: 0px; border: 0px; line-height: inherit;">No. We have a special discounted rate for Florida Bronze Pass Members who choose to visit on blockout dates to park(s) of membership. Visit Full Service Ticket Windows on the day of your visit to make this purchase. Limit 1 discounted ticket per Pass Member per day. Only valid for Pass Members.</p> <p style="color: #050d11; margin-top: 10px; margin-right: 0px; margin-left: 0px; padding: 0px; border: 0px; line-height: inherit;">Offer subject to park capacity.</p></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">I have a 2-year Pass on EZpay monthly payments and my Pass says "Gold" on it. Will I receive the benefits of the new Florida Gold Annual Passes?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>No. In the past, the term "Gold" stood for our 2-year Annual Passes, which had the same benefits as 1-year Annual Passes. Active 1-year or 2-year Florida Parks Annual Pass Members (not including Platinum Pass Members) will continue to receive the benefits that are currently associated with your Annual Pass including admission to the designated park(s), free parking, and in-park discounts.<br /> <br /> If you would like to upgrade to a new Gold Annual Pass, visit the parks' ticket windows on any regular operating day or call <a href="tel:407-545-5550">1-407-545-5550</a> to enroll. The EZpay contract terms and conditions in effect when you upgrade will apply.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What is the Platinum Pass Member Check-In?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>Enter the park through a special entrance by showing your Platinum Pass, just look for the signage as you near the park entrance. Subject to availability.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What are VIP Pass Member Ride Nights?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>We are excited to announce the addition of VIP Pass Member Ride Nights in the future! Stay tuned to Pass Member communication channels for more information on these after-hours Pass Member exclusive events. <a href="/orlando/sign-up-for-email">Sign up for Email</a> to receive the latest news.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What is the Single Ride Quick Queue benefit for Platinum Pass Members?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><p>The Single Ride Quick Queue is an exclusive benefit that allows Platinum Pass Members to enjoy priority access to an attraction of their choice, once per operating day. This benefit can be used at participating attractions that accept Quick Queue.</p> <p><strong><span style="text-decoration: underline;">How To Redeem</span></strong></p> <ol style="padding-left: 25px; margin-top: 15px;"> <li>Visit our Self-Service Ticketing Kiosks located at the front of the park(s) or near select attractions. <ul> <li>Select Pass Member Options</li> <li>Scan or Enter Annual Pass Barcode</li> <li>Select Pass Member Rewards</li> <li>Choose Single Ride Quick Queue</li> </ul> </li> <li>Bring the printed voucher obtained from the Self-Service Ticketing Kiosk to the qualifying attraction of your choice and present the voucher to the Ambassador before entering the Queue Line.</li> </ol> <p>New attractions are not eligible for the Single Ride Quick Queue benefit during the initial year of opening.</p> <p>*Attraction availability may vary. Other restrictions may apply.</p></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">How do I access savings on Discovery Cove庐 and SeaWorld Vacation Packages?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>Log in to your Pass Member account at <a href="/orlando/account/sign-in">SeaWorldOrlando.com/Pass</a> and click on the “Offers” page. At the bottom of the offers, you will see links for the Discovery Cove and Vacation Package discounts.</p> </div> </div> </div> </div> </div> <div class="dropdown-list" id="7faab84f-57cb-4cec-ae7d-a7f8041e264b"> <div class="dropdown-list__content"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title"> Annual Pass Benefit Updates </div> </div> <span class="dropdown-list__icon"> <svg xmlns="https://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M1.91406 5.00801C2.27774 4.59238 2.90951 4.55026 3.32514 4.91394L7.99997 9.00442L12.6748 4.91394C13.0904 4.55026 13.7222 4.59238 14.0859 5.00801C14.4496 5.42365 14.4074 6.05541 13.9918 6.4191L8.65848 11.0858C8.28145 11.4157 7.71849 11.4157 7.34147 11.0858L2.00813 6.41909C1.5925 6.05541 1.55038 5.42365 1.91406 5.00801Z" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">I currently have an active Pass. Will I receive the new benefits of current purchasers?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><p style="color: #050d11; margin: 10px 0px 0px; padding: 0px; border: 0px; line-height: inherit;">Pass Members within their initial term will keep their existing benefits and rewards through the end of their initial term (EZpay) or until expiration (Paid in Full). Upon renewal, Annual Passes would be subject to the current benefits and rewards that correspond with their tier and Pass type.</p> <p style="color: #050d11; margin: 10px 0px 0px; padding: 0px; border: 0px; line-height: inherit;">• Merchandise and Food & Beverage Discounts</p> <p style="color: #050d11; margin: 10px 0px 0px; padding: 0px; border: 0px; line-height: inherit;">• Quick Queue® Discounts</p> <p style="color: #050d11; margin-top: 10px; margin-right: 0px; margin-left: 0px; padding: 0px; border: 0px; line-height: inherit;">• Animal Experiences and Feeding Discounts</p></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">How do I purchase Discounted Guest Tickets with my Annual Pass?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>Pass Members will receive promotional discounted guest tickets at certain times of the year, so be sure to <a href="/orlando/sign-up-for-email">sign up for emails</a> to receive the latest Pass Member offers.</p> </div> </div> </div> </div> </div> <div class="dropdown-list" id="4b1383d5-3611-41f9-bf4b-43a8e16abc59"> <div class="dropdown-list__content"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title"> Common Questions about EZpay Accounts </div> </div> <span class="dropdown-list__icon"> <svg xmlns="https://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M1.91406 5.00801C2.27774 4.59238 2.90951 4.55026 3.32514 4.91394L7.99997 9.00442L12.6748 4.91394C13.0904 4.55026 13.7222 4.59238 14.0859 5.00801C14.4496 5.42365 14.4074 6.05541 13.9918 6.4191L8.65848 11.0858C8.28145 11.4157 7.71849 11.4157 7.34147 11.0858L2.00813 6.41909C1.5925 6.05541 1.55038 5.42365 1.91406 5.00801Z" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">I need to update my credit/debit card. What do I need to do?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>You can manage and update your debit and credit cards online now with our EZpay management system!<br /> <br /> Step 1:  <strong><a href="/orlando/account/sign-in"><strong>Log in</strong></a> </strong>with your username and password or create a account with your Pass<br />     -- (NOTE: a barcode/zip code login does not provide sufficient security to manage your EZpay account).<br />     -- If you already have an account, click “add your pass” once logged in to update your account with pass(es) desired<br /> <br /> Step 2:  Click on the “EZpay” tab<br /> <br /> Step 3:  On the left side, after a listing of your EZpay Passes, you’ll see a link to update your card, among other helpful items<br /> <br /> Step 4:  Click the link to update your card information and then enter the desired information on the following screen<br /> <br /> If you have a past-due amount (because the prior card was expired), you can pay that balance to become current also.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">I have a past-due balance I need to pay - how can I get current & access my benefits?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>You can now pay past-due balances with our EZpay management system!<br /> <br /> Step 1:  <strong><a href="/orlando/account/sign-in"><strong>Log in</strong></a> </strong>with your username and password or create a new account with your pass<br />     -- (NOTE: a barcode/zip code login does not provide sufficient security to manage your EZpay account).<br />     -- If you already have an account, click “add your p ass” once logged in to update your account with Pass(es) desired<br /> <br /> Step 2:  Click on the “EZpay” tab<br /> <br /> Step 3:  On the left, after a listing of your EZpay Passes, you’ll see a link to pay past-due amounts, among other helpful items<br /> <br /> Step 4:  Click the link and confirm the information in the pop-up<br /> <br /> If you need to update your card info (e.g. because the card on file has expired), you can manage that on the page as well.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">I would like to end my Pass or modify the type to a different Pass type. How can I do so?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><p>We certainly hope your intent is to change the type of your Pass and not cancel it entirely! </p> <ul> <li><span style="text-decoration: underline;">If you want to change to a different pass</span>: </li> </ul> <p style="margin-left: 40px;">Please contact our call center at <a href="tel:4075455550"><span style="text-decoration: underline;">407-545-5550</span></a>.</p> <ul> <li><span style="text-decoration: underline;">If you want to cancel your Pass:</span> </li> </ul> <p style="margin-left: 40px;"><strong>First</strong>, we request you have no outstanding/overdue payments: please <span style="text-decoration: underline; color: #4f81bd;"><a href="/orlando/account/sign-in">Login</a></span> with your <strong>email & password</strong> (note: your barcode/zip code is insufficient for managing your account), then click the EZpay tab and scroll down to pay off your “commitment amount”.</p> <p style="margin-left: 40px;"><strong>Next</strong>, while logged in, visit <a href="https://seaworld.com/end-ezpay/?from=swofaq" target="_blank" rel="noopener noreferrer"><span style="text-decoration: underline; color: #4f81bd;">https://seaworld.com/end-ezpay/</span></a> to request your cancellation. An email will be sent to you after filling out the request, for confirmation of your cancellation and effective dates. <em>Please note that there are no partial refunds when cancelling a pass if not converting into a new one.</em></p></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">I'm not seeing all the Passes on my account, how can I see them?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><p>On the <strong>EZpay tab</strong>, you will see all Passes attached to your credit card on file.  </p> <ul style="margin-left: 40px;"> <li>There may be some rare cases where multiple cards were used over the years and you don't see an active Pass here.  If so, please login to the account used to manage those EZpay Passes and update the credit card to the current one on file with your main account.</li> </ul> <p>On the <strong>Account tab</strong>, you will see all Passes currently associated with your profile.  </p> <ul style="margin-left: 40px;"> <li>If you purchased other Passes on a separate transaction online (or at the park), they will not show here by default; however, you can add those to your profile using the "Add a Pass" box as long as they have not already been attached to another email.</li> </ul> <p><em>If you don’t happen to see an expected account after logging in, please use the option to login with barcode/zip code for the Pass in question – you’ll still be able to access the benefits and other information relevant to that Pass by logging in that way!</em></p></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">Are there any current Pass Member offers?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><span style="color: #050d11;">If you’re a current Pass Member, you can login with your account (or barcode/zip code) to see the current benefits and offers available to you right now.</span><br style="color: #050d11;" /> <br style="color: #050d11;" /> <span style="color: #050d11;">If you are not yet a Pass Member, please check out the Annual Pass pages for additional information about the amazing offers and benefits we have for you, all throughout the year!</span></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What benefits are included with my EZpay Pass?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>The benefits for EZpay Passes are the same as their standard pass counterparts! Please see the Annual Pass pages on this site - there you can find a list of benefits, pricing information, and other important information.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">I'm having trouble logging in</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><p>Please be sure you have a current Pass (typically starting with the letter “A” and followed by 11-15 digits). If so, you can use the barcode/zip code (the billing zip code used when you purchased the Pass) to login. </p> <ul style="margin-left: 40px;"> <li>This will allow you to do everything EXCEPT manage your EZpay account.</li> </ul> <br /> <p>If you would like to use an email/password for easier login in the future, please use the<a href="/orlando/account/sign-in"> <span style="text-decoration: underline; color: #4f81bd;">Sign up</span> </a>link, and use the “I have a Pass” button when creating your account with a new email/password. </p> <ul style="margin-left: 40px;"> <li>If you forget to attach your Pass when creating your account, don’t worry, you can still add it later after logging in!</li> </ul></p> </div> </div> </div> </div> </div> <div class="dropdown-list" id="1619225a-40cd-4045-94a5-09f2663b44f5"> <div class="dropdown-list__content"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title"> Full Pay Auto Renew (FPAR) </div> </div> <span class="dropdown-list__icon"> <svg xmlns="https://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M1.91406 5.00801C2.27774 4.59238 2.90951 4.55026 3.32514 4.91394L7.99997 9.00442L12.6748 4.91394C13.0904 4.55026 13.7222 4.59238 14.0859 5.00801C14.4496 5.42365 14.4074 6.05541 13.9918 6.4191L8.65848 11.0858C8.28145 11.4157 7.71849 11.4157 7.34147 11.0858L2.00813 6.41909C1.5925 6.05541 1.55038 5.42365 1.91406 5.00801Z" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">Why did my Pass automatically renew?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>For your convenience, your Pass was set up for automatic renewal at the time of your purchase. Based on the payment agreement, it would renew automatically at your one-year anniversary unless you canceled beforehand.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What amount will be charged to my card when it automatically renews?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><p style="color: #050d11; margin: 10px 0px 0px; padding: 0px; border: 0px; line-height: inherit;">When you purchased your Pass, both the "Total Price" you paid initially (including any sales or discounts) and the "Recurring Annual Payment After Initial Term" to be charged on your anniversary would have appeared on the agreement.</p> <p style="color: #050d11; margin-top: 10px; margin-right: 0px; margin-left: 0px; padding: 0px; border: 0px; line-height: inherit;"><em style="margin: 0px; padding: 0px; border: 0px; line-height: inherit;"><span style="margin: 0px; padding: 0px; border: 0px; line-height: inherit;">*Subject to change. </span></em></p></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">Will my Pass price go up each year it renews?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p><p style="color: #050d11; margin: 10px 0px 0px; padding: 0px; border: 0px; line-height: inherit;">After your initial 12-month commitment, you will be charged the Recurring Annual Price that was listed in your payment agreement when you purchased. For any additional price increases, you will receive notice before your credit or debit card is charged.</p> <p style="color: #050d11; margin-top: 10px; margin-right: 0px; margin-left: 0px; padding: 0px; border: 0px; line-height: inherit;"><em style="margin: 0px; padding: 0px; border: 0px; line-height: inherit;"><span style="margin: 0px; padding: 0px; border: 0px; line-height: inherit;">*Subject to change. </span></em></p></p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">Do I still receive the same benefits when my Pass automatically renews?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>When you are in your initial term, you will keep your existing benefits and rewards through the end of the term. Upon renewal, your Annual Pass would grant you the current benefits and rewards based on your tier (Bronze, Silver, Gold, or Platinum) and parks.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">If I have an FPAR (Full Paid Auto Renew) Annual Pass, will I see new Free Guest Tickets on my anniversary date?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>Yes, as a FPAR Pass Member, you will see your guest tickets replenished on your anniversary date. These tickets will follow the current ticket usage calendar. Review your account for current rewards.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">How do I manage my account?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>You can manage your account and update your debit and credit cards online with our EZpay management system.<br /> <br /> Step 1: Log in with your username and password or create an account with your Pass<br /> • (NOTE: a barcode/zip code login does not provide sufficient security to manage your EZpay account)<br /> • If you already have an account, click “add your Pass” once logged in to update your account with Pass(es) desired.<br /> <br /> Step 2: Click on the “EZpay” tab<br /> <br /> Step 3: On the left side, after a listing of your EZpay Passes, you’ll see a link to update your card (among other helpful options)<br /> <br /> Step 4: Click the link to update your card information and then enter the desired information on the following screen</p> </div> </div> </div> </div> </div> <div class="dropdown-list" id="a413818a-27d1-4995-9361-c01267893def"> <div class="dropdown-list__content"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title"> All-New Pass Benefits </div> </div> <span class="dropdown-list__icon"> <svg xmlns="https://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M1.91406 5.00801C2.27774 4.59238 2.90951 4.55026 3.32514 4.91394L7.99997 9.00442L12.6748 4.91394C13.0904 4.55026 13.7222 4.59238 14.0859 5.00801C14.4496 5.42365 14.4074 6.05541 13.9918 6.4191L8.65848 11.0858C8.28145 11.4157 7.71849 11.4157 7.34147 11.0858L2.00813 6.41909C1.5925 6.05541 1.55038 5.42365 1.91406 5.00801Z" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">How do I redeem the free monthly animal feeding tray?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>New and current Silver, Gold, and Florida Platinum Pass Members scan your Pass at a self-service kiosk at the park to print your voucher. Take the voucher to the feeding tray location specified on the voucher to redeem for one free feeding tray. The voucher is only valid on day it is printed. Limited quantities. This reward may only be used at your home park.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">How do I redeem the double discount for culinary food and beverages?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>New and current Platinum Pass Members are eligible to receive one double discount (20% off) purchase per month for food or beverages at one park of membership. Platinum Pass Members scan your Pass at a self-service kiosk at the park to print your voucher. Take the voucher to a restaurant to redeem for your discount. The voucher is only valid on day it is printed.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">Are there any restrictions on the double discount for culinary food and beverage?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>Yes, there are a few restrictions. The double discount is not valid for the purchase of All-Day Dining, Drink All Day, specialty dines, alcohol, samples, and sample lanyards. This double discount cannot be combined with SeaWorld Bucks, Beach Bucks, Busch Bucks, Island Bucks, etc.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">Can I use the double discount on culinary food and beverage purchases at a waterpark?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>Yes, this discount can be used one time per month at one park of membership. Print the voucher from the self-service kiosk at the park you are visiting on the day you plan to redeem.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">How do I redeem the additional merchandise discount?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>New and current Florida Platinum Pass Members are eligible to receive one additional merchandise discount purchase per month at one park of membership at a select store. Please see the schedule below for SeaWorld Orlando gift shops. Platinum Pass Members scan your Pass at a self-service kiosk at the park of redemption for that month to print your voucher. Take the voucher to the selected gift shop for that month to redeem for your discount. The voucher is only valid on day it is printed.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">Are there any restrictions on the additional discount for merchandise?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>Yes, there are a few restrictions. The additional discount is not valid for the purchase of specialty merchandise, games, face painting, and caricatures. This additional discount cannot be combined with SeaWorld Bucks, Beach Bucks, Busch Bucks, Island Bucks, etc.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">Can I use the additional merchandise discount at a waterpark?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>No, the additional merchandise discount cannot be used at waterparks.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What is the Platinum Pass Member Check-In at SeaWorld Orlando?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>The Platinum Pass Member Check-In is an exclusive entrance into SeaWorld Orlando for new and current Platinum Pass Members. It is located to the left of the ticket booths, through the double doors marked with signage.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What are the new exclusive experiences for Pass Members?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>New and current Silver, Gold, and Florida Platinum Pass Members will receive new exclusive experiences periodically throughout the year. The best way to find out about these experiences is to <a href="/orlando/sign-up-for-email">sign up for email</a>.</p> </div> </div> </div> <div class="dropdown-list faq-listing__question dropdown-list--switchable-icon"> <div class="dropdown-list__content dropdown-list__content--left-icon"> <div class="dropdown-list__title-area"> <div class="dropdown-list__title">What is the dedicated email address?</div> </div> <span class="dropdown-list__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path d="M13 6.5C13 5.94772 12.5523 5.5 12 5.5C11.4477 5.5 11 5.94772 11 6.5V11L6.5 11C5.94771 11 5.5 11.4477 5.5 12C5.5 12.5523 5.94771 13 6.5 13L11 13V17.5C11 18.0523 11.4477 18.5 12 18.5C12.5523 18.5 13 18.0523 13 17.5V13H17.5C18.0523 13 18.5 12.5523 18.5 12C18.5 11.4477 18.0523 11 17.5 11H13V6.5Z" fill="#373E41" /> </svg> </span> <span class="dropdown-list__icon dropdown-list__icon--active"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="https://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 24C18.6274 24 24 18.6274 24 12C24 5.37258 18.6274 0 12 0C5.37258 0 0 5.37258 0 12C0 18.6274 5.37258 24 12 24Z" fill="#373E41" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.5 12C18.5 12.5523 18.0523 13 17.5 13L6.5 13C5.94771 13 5.5 12.5523 5.5 12C5.5 11.4477 5.94771 11 6.5 11L17.5 11C18.0523 11 18.5 11.4477 18.5 12Z" fill="#373E41" /> </svg> </span> </div> <div class="dropdown-list__link-list"> <div class="faq-listing__answer"> <p>New and current Florida Platinum Pass Members can log in to the Pass Member portal, click on the Benefits tab, and click on the All-New Dedicated Customer Service Email box for the email. Guest services will respond via email. Your message will be reviewed by the appropriate department, and we will respond in the order in which your email is received.</p> </div> </div> </div> </div> </div> </div> <div class="site-container"> <div class="full-width-callout"> <div class="full-width-callout__content"> <p class="full-width-callout__title">Unlock The Power Of Your Pass</p> <p class="full-width-callout__description">Whether you鈥檙e a longstanding Pass Member or you鈥檙e brand-new to the family, we want to help you make the most of your experience. That鈥檚 why we鈥檝e started a new blog series just for you!</p> </div> <a href="/orlando/annual-pass/benefits/unlocking-the-power-of-your-pass" class="full-width-callout__button button-tertiary" target="">Unlock My Pass</a> </div> </div> </main> <div class="breadcrumb site-container"> <input type="checkbox" class="breadcrumb-trail__is-expanded" id="breadcrumb-trail__is-expanded" /> <ol class="breadcrumb-trail"> <li class="crumb"> <a href="https://seaworld.com/orlando/">SeaWorld Orlando</a> </li> <li class="crumb"> <a href="https://seaworld.com/orlando/faq">Frequently Asked Questions</a> </li> <li class="crumb"> <a>Frequently Asked Questions for Current Pass Members</a> </li> </ol> </div> <footer class="site-footer"> <div class='site-footer__container'> <div class='site-footer__top'> <div class='site-footer__links'> <div class='dropdown-list site-footer__dropdown-list'> <span class='dropdown-list__content'> Park Info <span class='dropdown-list__icon'> <svg 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