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<!DOCTYPE HTML><html lang="en"><head><meta charset="UTF-8"/><META name="GENERATOR" content="IBM HomePage Builder 2001 V5.0.0 for Windows"><meta name="msvalidate.01" content="3BB4D18369B9C21326AF7A99FCCC5A09" /><meta property="fb:app_id" content="537395183072744" /><title>Support & contact - itch.io</title><meta name="csrf_token" value="WyJqaG9nIiwxNzM5ODE4ODgxLCI4azhFVjJkRVluRU1qdkgiXQ==.ylIOaI0sTgrCY7A30dDcBRkVulk=" /><meta content="Support & contact" property="og:title"/><meta content="itch.io" property="og:site_name"/><meta content="4503599627724030" property="twitter:account_id"/><link rel="canonical" href="https://itch.io/support"/><link href="/static/manifest.json" rel="manifest"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="#FA5C5C" name="theme-color"/><link rel="stylesheet" href="https://static.itch.io/main.css?1739776309"/><script type="text/javascript">if (!window.location.hostname.match(/localhost/)) { window.dataLayer = 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wide_layout_widget layout_widget responsive"><div id="header_5094258" class="header_widget base_widget"><a class="skip_to_main" href="#maincontent">Skip to main content</a><div class="primary_header"><h1 class="title" title="itch.io - indie game hosting marketplace"><a href="/" title="itch.io - indie game hosting marketplace" class="header_logo"><span class="visually_hidden">itch.io</span><img alt="itch.io logo & title" width="775" height="199" src="https://static.itch.io/images/logo-black-new.svg" class="full_logo"/><img alt="itch.io logo" width="262" height="235" src="https://static.itch.io/images/itchio-textless-black.svg" class="minimal_logo"/></a></h1><div class="header_buttons"><a href="/games" class="header_button browse_btn" data-label="browse">Browse Games</a><a href="/jams" class="header_button jams_btn" data-label="jams">Game Jams</a><a href="/developers" class="header_button developers_btn" data-label="developers"><span class="icon icon-upload" aria-hidden="true"></span>Upload Game</a><a href="/devlogs" class="header_button devlogs_btn" data-label="devlogs">Developer Logs</a><a href="/community" class="header_button community.home_btn" data-label="community.home">Community</a></div><form class="game_search" action="/search"><input class="search_input" name="q" type="text" placeholder="Search for games, jams, tags or creators" required="required"/><button class="submit_btn" aria-label="Search"><svg stroke-linecap="round" class="svgicon icon_search" height="18" fill="none" stroke-linejoin="round" version="1.1" role="img" stroke="currentColor" viewBox="0 0 24 24" aria-hidden stroke-width="3" width="18"><circle cx="11" cy="11" r="8"></circle><line x1="21" y1="21" x2="16.65" y2="16.65"></line></svg></button></form><div id="user_panel_6175689" class="user_panel_widget base_widget"><a href="/login" data-register_action="header" data-label="log_in" class="panel_button">Log in</a><a href="/register" data-register_action="header" data-label="register" class="panel_button register_button">Register</a></div></div><div class="header_dropdown" data-target="browse"><a href="/games/store">Indie game store</a><a href="/games/free">Free games</a><a href="/games/fun">Fun games</a><a href="/games/tag-horror">Horror games</a><div class="divider"></div><a href="/tools">Game development</a><a href="/game-assets">Assets</a><a href="/comics">Comics</a><div class="divider"></div><a href="/sales">Sales</a><a href="/bundles">Bundles</a><div class="divider"></div><a href="/jobs">Jobs</a><div class="divider"></div><a href="/tags">Tags</a><a href="/game-development/engines">Game Engines</a></div></div><div id="support_2516557" class="support_page knowledge_base_article_page page_widget base_widget logged_out category_nil name_nil"><button class="mobile_menu"></button><div class="column_wrapper"><section class="nav_column"><h3 class="column_header">General</h3><div class="tab_btn "><a href="/docs/general/about">About itch.io</a></div><div class="tab_btn "><a href="/docs/general/faq">FAQ</a></div><div class="tab_btn "><a href="/docs/general/community-rules">Community rules</a></div><div class="tab_btn "><a href="/docs/creators/game-jams">Hosting a jam</a></div><div class="tab_btn "><a href="/support">Support & contact</a></div><h3 class="column_header">Buying</h3><div class="tab_btn "><a href="/docs/buying/already-bought">Finding existing purchases</a></div><h3 class="column_header">Creating</h3><div class="tab_btn "><a href="/docs/creators/faq">Creator FAQ</a></div><div class="tab_btn "><a href="/docs/creators/quality-guidelines">Quality guidelines</a></div><div class="tab_btn "><a href="/docs/creators/getting-started">Getting started</a></div><div class="tab_btn "><a href="/docs/creators/access-control">Access control</a></div><div class="tab_btn "><a href="/docs/creators/getting-indexed">Search & Browse</a></div><div class="tab_btn "><a href="/docs/creators/design">Designing your page</a></div><div class="tab_btn "><a href="/docs/creators/interact">Interacting with fans</a></div><div class="tab_btn "><a href="/docs/creators/widget">Widget embed</a></div><div class="tab_btn "><a href="/docs/creators/html5">HTML5 games</a></div><div class="tab_btn "><a href="/docs/creators/limited-releases">Limited releases</a></div><div class="tab_btn "><a href="/docs/creators/exclusive-content">Exclusive content</a></div><div class="tab_btn "><a href="/docs/creators/css-guide">Custom CSS</a></div><h3 class="column_header">Integrations</h3><div class="tab_btn "><a href="/docs/creators/kickstarter">Kickstarter</a></div><div class="tab_btn "><a href="/docs/creators/patreon">Patreon</a></div><h3 class="column_header">Selling</h3><div class="tab_btn "><a href="/docs/creators/how-buying-works">How buying works</a></div><div class="tab_btn "><a href="/docs/creators/payments">Getting paid & VAT</a></div><div class="tab_btn "><a href="/docs/creators/pricing">Pricing</a></div><div class="tab_btn "><a href="/docs/creators/download-keys">Download keys</a></div><div class="tab_btn "><a href="/docs/creators/sales">Hosting a sale</a></div><div class="tab_btn "><a href="/docs/creators/bundles">Co-op bundles</a></div><h3 class="column_header">Accounts</h3><div class="tab_btn "><a href="/docs/advanced/two-factor-authentication">Two-factor authentication</a></div><div class="tab_btn "><a href="/docs/accounts/followers">Followers</a></div><h3 class="column_header">App</h3><div class="tab_btn "><a href="/docs/app/faq">itch.io app FAQ</a></div><div class="tab_btn "><a href="/docs/itch/">App guide</a></div><h3 class="column_header">API</h3><div class="tab_btn "><a href="/docs/api/overview">Overview</a></div><div class="tab_btn "><a href="/docs/api/oauth">OAuth Applications</a></div><div class="tab_btn "><a href="/docs/api/serverside">Server-side API reference</a></div><div class="tab_btn "><a href="/docs/api/javascript">JavaScript API reference</a></div><div class="tab_btn "><a href="/docs/api/sub-products">Sub-products reference</a></div><h3 class="column_header">More</h3><div class="tab_btn "><a href="/press-kit">Press Kit</a></div><div class="tab_btn "><a href="/docs/general/sponsors">Become a Sponsor</a></div><h3 class="column_header">Legal</h3><div class="tab_btn "><a href="/docs/legal/terms">Terms of service</a></div><div class="tab_btn "><a href="/docs/legal/privacy-policy">Privacy Policy</a></div><div class="tab_btn "><a href="/docs/legal/cookie-policy">Cookie Policy</a></div></section><div class="content_column"><h1>Support & contact</h1><div class="text_content"><h2>Contact itch.io</h2><p><strong>This is not support for individual games.</strong><br/>itch.io does not develop the games on our marketplace. Please refer to the game's page, or your purchase page, to find contact information for individual developers.</p><p><strong>Are you looking for the downloads, activation key, or Steam key for your purchase?</strong><br/> Please read the <a href="/docs/buying/already-bought">troubleshooting guide</a> before reaching out to us.</p><p><strong>Need help with an account?</strong><br/> Please contact us using an email address that owns the account, otherwise we will not be able to process your request.</p><p><a class="button fat" href="mailto:support@itch.io">Email support@itch.io</a></p><blockquote><p>Upon sending an email to our support address, you will receive a receipt email. This receipt confirms that we have received your message. Within this receipt, you will find a "Ticket ID" which should be used for reference when communicating with any of our staff members regarding your request.</p></blockquote><h2 id="recover-games">Recover purchases</h2><p>If you've lost the download URL for any of the items you have purchased then enter your email address here to be sent a list of all your game download URLs.</p><form action="/recover_games" class="form" method="post"><input type="hidden" name="csrf_token" value="WyJqaG9nIiwxNzM5ODE4ODgxLCI4azhFVjJkRVluRU1qdkgiXQ==.ylIOaI0sTgrCY7A30dDcBRkVulk=" /><div class="input_row"><label><div class="label">Email Address</div><input class="big_input" name="email" type="email" placeholder="you@example.org" required/></label></div><p><button class="button fat">Recover purchases by email</button></p></form><h2>Bugs & feature requests</h2><p><strong>This is not support for individual games.</strong><br/>itch.io does not develop the games on our marketplace. Please refer to the game's page, or your purchase page, to find contact information for individual developers.</p><h3>In our community</h3><p>We have a public community for people to post issues and feature requests: <a href="https://itch.io/board/10023/ideas-feedback">Ideas & Feedback</a></p><h3>GitHub</h3><p>itch.io uses GitHub as a public issues tracker for organizing bugs and feature requests. You can <a href="https://github.com/leafo/itch.io/issues?state=open">view current issues</a> or <a href="https://github.com/leafo/itch.io/issues/new">open a new one.</a> Please do not share any private account information on our public GitHub issues tracker.</p></div><div style="display: none;"><ul><li><a rel="me" href="https://twitter.com/itchio">Twitter</a></li><li><a rel="me" href="https://mastodon.gamedev.place/@itchio">Mastodon</a></li></ul></div></div></div></div><div class="footer"><div class="primary"><div class="social"><a href="https://twitter.com/itchio"><span class="icon icon-twitter" aria-hidden="true"></span><span class="screenreader_only">itch.io on Twitter</span></a><a href="https://www.facebook.com/itchiogames"><span class="icon icon-facebook" aria-hidden="true"></span><span class="screenreader_only">itch.io on Facebook</span></a></div><a href="/docs/general/about">About</a><a href="/docs/general/faq">FAQ</a><a href="/blog">Blog</a><a href="/support">Contact us</a></div><div class="secondary"><span class="copyright">Copyright 漏 2025 itch corp</span><span class="spacer"> 路 </span><a href="/directory">Directory</a><span class="spacer"> 路 </span><a rel="nofollow" href="/docs/legal/terms">Terms</a><span class="spacer"> 路 </span><a rel="nofollow" href="/docs/legal/privacy-policy">Privacy</a><span class="spacer"> 路 </span><a rel="nofollow" href="/docs/legal/cookie-policy">Cookies</a></div></div><script type="text/template" id="loading_lightbox_tpl"><div aria-live="polite" class="lightbox loading_lightbox"><div class="loader_outer"><div class="loader_label">Loading</div><div class="loader_bar"><div class="loader_bar_slider"></div></div></div></div></script><script type="text/javascript">new I.KnowledgeBaseArticle('#support_2516557', null);init_Header('#header_5094258', {"autocomplete_props":{"search_url":"\/search","i18n":{"search_placeholder":"Search for games, jams, tags or creators","search":"Search"},"ca_source":25,"ca_types":{"game":1,"jam":4,"browse_facet":8,"featured_tag":7},"autocomplete_url":"\/autocomplete"}}); I.setup_page();</script></body></html>