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screen{html.skin-theme-clientpref-night .mw-parser-output .wpb-category-box{background-color:#0a0a0a}html.skin-theme-clientpref-night .mw-parser-output .wpbs .wpb .wpb-main,html.skin-theme-clientpref-night .mw-parser-output .wpbs .wpb-header{background-color:#302f2d}html.skin-theme-clientpref-night .mw-parser-output .wpbs .banner-shell-inner{background-color:#2e2505}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .wpb-category-box{background-color:#0a0a0a}html.skin-theme-clientpref-os .mw-parser-output .wpbs .wpb .wpb-main,html.skin-theme-clientpref-os .mw-parser-output .wpbs .wpb-header{background-color:#302f2d}html.skin-theme-clientpref-os .mw-parser-output .wpbs .banner-shell-inner{background-color:#2e2505}}</style><table class="tmbox tmbox-notice mw-collapsible innercollapse wpb wpb-table"><tbody><tr class="wpb-header"><td class="wpb-header-icon"><span typeof="mw:File"><a href="/wiki/File:Crystal_kcontrol.svg" class="mw-file-description"><img alt="WikiProject icon" src="//upload.wikimedia.org/wikipedia/commons/thumb/5/5a/Crystal_kcontrol.svg/25px-Crystal_kcontrol.svg.png" decoding="async" width="25" height="25" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/5/5a/Crystal_kcontrol.svg/38px-Crystal_kcontrol.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/5/5a/Crystal_kcontrol.svg/50px-Crystal_kcontrol.svg.png 2x" data-file-width="128" data-file-height="128"/></a></span></td><td class="wpb-header-combined"><a href="/wiki/Wikipedia:WikiProject_Computing" title="Wikipedia:WikiProject Computing">Computing</a> </td></tr><tr><td class="mbox-text wpb-main" colspan="2"><table><tbody><tr><td class="mbox-image wpb-image"><span typeof="mw:File"><a href="/wiki/File:Crystal_kcontrol.svg" class="mw-file-description"><img alt="WikiProject icon" src="//upload.wikimedia.org/wikipedia/commons/thumb/5/5a/Crystal_kcontrol.svg/70px-Crystal_kcontrol.svg.png" decoding="async" width="70" height="70" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/5/5a/Crystal_kcontrol.svg/105px-Crystal_kcontrol.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/5/5a/Crystal_kcontrol.svg/140px-Crystal_kcontrol.svg.png 2x" data-file-width="128" data-file-height="128"/></a></span></td><td class="mbox-text">This article is within the scope of <b><a href="/wiki/Wikipedia:WikiProject_Computing" title="Wikipedia:WikiProject Computing">WikiProject Computing</a></b>, a collaborative effort to improve the coverage of <a href="/wiki/Computer" title="Computer">computers</a>, <a href="/wiki/Computing" title="Computing">computing</a>, and <a href="/wiki/Information_technology" title="Information technology">information technology</a> on Wikipedia. If you would like to participate, please visit the project page, where you can join <a href="/wiki/Wikipedia_talk:WikiProject_Computing" title="Wikipedia talk:WikiProject Computing">the discussion</a> and see a list of open tasks.<span class="metadata wpb-metadata"><span class="wpb-project">Computing</span><span class="wpb-project_link">Wikipedia:WikiProject Computing</span><span class="wpb-banner_name">Template:WikiProject Computing</span><span class="wpb-assessment_cat">Computing articles</span></span></td><td class="mbox-empty-cell"></td></tr><tr><td class="assess import-unknown"><a href="/wiki/Category:Unknown-importance_Computing_articles" title="Category:Unknown-importance Computing articles">???</a></td><td class="mbox-text" colspan="2">This article has not yet received a rating on the <a href="/wiki/Wikipedia:WikiProject_Computing/Assessment#Importance_scale" title="Wikipedia:WikiProject Computing/Assessment">project's importance scale</a>.</td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="What_is_observed,_or_how_it_is_meant_to_be_used?" data-mw-thread-id="h-What_is_observed,_or_how_it_is_meant_to_be_used?-2015-08-26T19:54:00.000Z"><span id="What_is_observed.2C_or_how_it_is_meant_to_be_used.3F"></span><span data-mw-comment-start="" id="h-What_is_observed,_or_how_it_is_meant_to_be_used?-2015-08-26T19:54:00.000Z"></span>What is observed, or how it is meant to be used?<span data-mw-comment-end="h-What_is_observed,_or_how_it_is_meant_to_be_used?-2015-08-26T19:54:00.000Z"></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Talk:User_journey&action=edit&section=1" title="Edit section: What is observed, or how it is meant to be used?"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span><div class="ext-discussiontools-init-section-bar"><div class="ext-discussiontools-init-section-metadata"></div><div class="ext-discussiontools-init-section-actions"></div></div></div> <p><span data-mw-comment-start="" id="c-MadsSkjern-2015-08-26T19:54:00.000Z-What_is_observed,_or_how_it_is_meant_to_be_used?"></span>Perhaps a user journey can refer to both of these. Or not? </p><p>1) A developer/designer designs a GUI, and in doing so he defines what steps needs to be taken to accomplish a task. The user journey does not only describe the exact actions, but also what the user sees, and how he resonates what buttons to click. However, this is still just what the designer has planned. "I want him to press that button at this time. So perhaps I should make this button bigger, then he will see it. ". </p><p>2) An observation of what users actually do. Perhaps an aggregated fictive description, but based on and loyal to actual observations. </p><p><a href="/wiki/User:MadsSkjern" title="User:MadsSkjern">MadsSkjern</a> (<a href="/wiki/User_talk:MadsSkjern" title="User talk:MadsSkjern">talk</a>) <a href="https://en.wikipedia.org/wiki/Talk:User_journey#c-MadsSkjern-2015-08-26T19:54:00.000Z-What_is_observed,_or_how_it_is_meant_to_be_used?" class="ext-discussiontools-init-timestamplink">19:54, 26 August 2015 (UTC)</a><span class="ext-discussiontools-init-replylink-buttons" data-mw-thread-id="c-MadsSkjern-2015-08-26T19:54:00.000Z-What_is_observed,_or_how_it_is_meant_to_be_used?"><span class="ext-discussiontools-init-replylink-bracket">[</span><a class="ext-discussiontools-init-replylink-reply" role="button" tabindex="0" href="">reply</a><span class="ext-discussiontools-init-replylink-bracket">]</span></span><span data-mw-comment-end="c-MadsSkjern-2015-08-26T19:54:00.000Z-What_is_observed,_or_how_it_is_meant_to_be_used?"></span> </p> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="User_journey_is_not_the_same_as_customer_journey" data-mw-thread-id="h-User_journey_is_not_the_same_as_customer_journey-2015-08-26T19:54:00.000Z"><span data-mw-comment-start="" id="h-User_journey_is_not_the_same_as_customer_journey-2015-08-26T19:54:00.000Z"></span>User journey is not the same as customer journey<span data-mw-comment-end="h-User_journey_is_not_the_same_as_customer_journey-2015-08-26T19:54:00.000Z"></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Talk:User_journey&action=edit&section=2" title="Edit section: User journey is not the same as customer journey"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span><div class="ext-discussiontools-init-section-bar"><div class="ext-discussiontools-init-section-metadata"></div><div class="ext-discussiontools-init-section-actions"></div></div></div> <p><span data-mw-comment-start="" id="c-Merry-2015-08-26T19:54:00.000Z-User_journey_is_not_the_same_as_customer_journey"></span>The user journey has been hijacked by someone writing about customer journeys, a similar but not identical concept. </p><p><a href="/wiki/User:Merry" title="User:Merry">Merry</a> (<a href="/wiki/User_talk:Merry" title="User talk:Merry">talk</a>) <a href="https://en.wikipedia.org/wiki/Talk:User_journey#c-Merry-2015-08-26T19:54:00.000Z-User_journey_is_not_the_same_as_customer_journey" class="ext-discussiontools-init-timestamplink">19:54, 26 August 2015 (UTC)</a><span class="ext-discussiontools-init-replylink-buttons" data-mw-thread-id="c-Merry-2015-08-26T19:54:00.000Z-User_journey_is_not_the_same_as_customer_journey"><span class="ext-discussiontools-init-replylink-bracket">[</span><a class="ext-discussiontools-init-replylink-reply" role="button" tabindex="0" href="">reply</a><span class="ext-discussiontools-init-replylink-bracket">]</span></span><span data-mw-comment-end="c-Merry-2015-08-26T19:54:00.000Z-User_journey_is_not_the_same_as_customer_journey"></span> </p> <dl><dd><span data-mw-comment-start="" id="c-PaulT2022-2022-05-26T04:22:00.000Z-Merry-2015-08-26T19:54:00.000Z"></span>Agree. I think the article in the current form is worthwhile but should be titled 'Customer journey' and/or merged with <a href="/wiki/Purchase_funnel" title="Purchase funnel">Purchase funnel</a>. <a href="/wiki/User:PaulT2022" title="User:PaulT2022">PaulT2022</a> (<a href="/wiki/User_talk:PaulT2022" title="User talk:PaulT2022">talk</a>) <a href="https://en.wikipedia.org/wiki/Talk:User_journey#c-PaulT2022-2022-05-26T04:22:00.000Z-Merry-2015-08-26T19:54:00.000Z" class="ext-discussiontools-init-timestamplink">04:22, 26 May 2022 (UTC)</a><span class="ext-discussiontools-init-replylink-buttons" data-mw-thread-id="c-PaulT2022-2022-05-26T04:22:00.000Z-Merry-2015-08-26T19:54:00.000Z"><span class="ext-discussiontools-init-replylink-bracket">[</span><a class="ext-discussiontools-init-replylink-reply" role="button" tabindex="0" href="">reply</a><span class="ext-discussiontools-init-replylink-bracket">]</span></span><span data-mw-comment-end="c-PaulT2022-2022-05-26T04:22:00.000Z-Merry-2015-08-26T19:54:00.000Z"></span> <dl><dd><span data-mw-comment-start="" id="c-2001:9E8:BEC7:5800:4CB:B5C3:638F:7383-20230125091600-PaulT2022-2022-05-26T04:22:00.000Z"></span>Be careful! :)</dd> <dd>"Customer Journey" an "User Journey" are two similar but still different things!</dd> <dd>(Please don't just rename the entry! We would lose the "User Journey on the way - which is correctly described in the first section")</dd> <dd>Two different Wiki-Entries ("Customer Journey" + "User Journey") could be a solution?!</dd> <dd>...or at least a clarification about the difference between the two things?!</dd> <dd>(mainly in the field of application: Requirement Engineering/SW-Analysis <-> Marketing/Sales) <a href="/wiki/Special:Contributions/2001:9E8:BEC7:5800:4CB:B5C3:638F:7383" title="Special:Contributions/2001:9E8:BEC7:5800:4CB:B5C3:638F:7383">2001:9E8:BEC7:5800:4CB:B5C3:638F:7383</a> (<a href="/w/index.php?title=User_talk:2001:9E8:BEC7:5800:4CB:B5C3:638F:7383&action=edit&redlink=1" class="new" title="User talk:2001:9E8:BEC7:5800:4CB:B5C3:638F:7383 (page does not exist)">talk</a>) <a href="https://en.wikipedia.org/wiki/Talk:User_journey#c-2001:9E8:BEC7:5800:4CB:B5C3:638F:7383-20230125091600-PaulT2022-2022-05-26T04:22:00.000Z" class="ext-discussiontools-init-timestamplink">09:16, 25 January 2023 (UTC)</a><span class="ext-discussiontools-init-replylink-buttons" data-mw-thread-id="c-2001:9E8:BEC7:5800:4CB:B5C3:638F:7383-20230125091600-PaulT2022-2022-05-26T04:22:00.000Z"><span class="ext-discussiontools-init-replylink-bracket">[</span><a class="ext-discussiontools-init-replylink-reply" role="button" tabindex="0" href="">reply</a><span class="ext-discussiontools-init-replylink-bracket">]</span></span><span data-mw-comment-end="c-2001:9E8:BEC7:5800:4CB:B5C3:638F:7383-20230125091600-PaulT2022-2022-05-26T04:22:00.000Z"></span> <dl><dd><span data-mw-comment-start="" id="c-PaulT2022-20230125144700-2001:9E8:BEC7:5800:4CB:B5C3:638F:7383-20230125091600"></span>The Requirement Engineering/SW-Analysis is only described in the first two paragraphs of the lead. The rest of the article is purely about customer journeys.</dd> <dd>I suppose leaving these two paragraphs in <a href="/wiki/User_journey" title="User journey">User journey</a>, making the article a stub and moving the rest into <a href="/wiki/Purchase_funnel" title="Purchase funnel">Purchase funnel</a> is an appropriate solution too. <a href="/wiki/User:PaulT2022" title="User:PaulT2022">PaulT2022</a> (<a href="/wiki/User_talk:PaulT2022" title="User talk:PaulT2022">talk</a>) <a href="https://en.wikipedia.org/wiki/Talk:User_journey#c-PaulT2022-20230125144700-2001:9E8:BEC7:5800:4CB:B5C3:638F:7383-20230125091600" class="ext-discussiontools-init-timestamplink">14:47, 25 January 2023 (UTC)</a><span class="ext-discussiontools-init-replylink-buttons" data-mw-thread-id="c-PaulT2022-20230125144700-2001:9E8:BEC7:5800:4CB:B5C3:638F:7383-20230125091600"><span class="ext-discussiontools-init-replylink-bracket">[</span><a class="ext-discussiontools-init-replylink-reply" role="button" tabindex="0" href="">reply</a><span class="ext-discussiontools-init-replylink-bracket">]</span></span><span data-mw-comment-end="c-PaulT2022-20230125144700-2001:9E8:BEC7:5800:4CB:B5C3:638F:7383-20230125091600"></span></dd></dl></dd></dl></dd></dl>    </div><noscript><img src="https://login.wikimedia.org/wiki/Special:CentralAutoLogin/start?type=1x1&useformat=desktop" alt="" width="1" height="1" style="border: none; position: absolute;"></noscript> <div class="printfooter" data-nosnippet="">Retrieved from "<a dir="ltr" href="https://en.wikipedia.org/w/index.php?title=Talk:User_journey&oldid=1204350588">https://en.wikipedia.org/w/index.php?title=Talk:User_journey&oldid=1204350588</a>"</div></div> <div id="catlinks" class="catlinks" data-mw="interface"><div id="mw-normal-catlinks" class="mw-normal-catlinks"><a href="/wiki/Help:Category" title="Help:Category">Categories</a>: <ul><li><a href="/wiki/Category:Stub-Class_Computing_articles" title="Category:Stub-Class Computing articles">Stub-Class Computing articles</a></li><li><a href="/wiki/Category:Unknown-importance_Computing_articles" title="Category:Unknown-importance Computing articles">Unknown-importance Computing articles</a></li><li><a href="/wiki/Category:All_Computing_articles" title="Category:All Computing articles">All Computing articles</a></li></ul></div></div> </div> </main> </div> <div class="mw-footer-container"> <footer id="footer" class="mw-footer" > <ul id="footer-info"> <li id="footer-info-lastmod"> This page was last edited on 6 February 2024, at 23:52<span class="anonymous-show"> (UTC)</span>.</li> <li id="footer-info-copyright">Text is available under the <a href="/wiki/Wikipedia:Text_of_the_Creative_Commons_Attribution-ShareAlike_4.0_International_License" title="Wikipedia:Text of the Creative Commons Attribution-ShareAlike 4.0 International License">Creative Commons Attribution-ShareAlike 4.0 License</a>; additional terms may apply. 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