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itemprop="url"><span itemprop="name">Roadmap</span><p class="description">Find out about all the exciting, up and coming developments in HaloITSM.</p></a></li> <li id="menu-item-6275" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6275"><a href="https://halo.haloservicedesk.com/apidoc/info" itemprop="url"><span itemprop="name">API Documentation</span><p class="description">Learn about building integrations with HaloITSM using the Halo REST API.</p></a></li> <li id="menu-item-6276" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6276"><a href="https://haloitsm.com/compare-itsm-software/" itemprop="url"><span itemprop="name">Compare ITSM Software</span><p class="description">We have taken the time to compare ITSM software using the Gartner Peer Insights metrics and put together a comparison against the other similar ITSM tools on the market.</p></a></li> </ul> </li> <li id="menu-item-6258" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-6258"><a href="#" itemprop="url"><span itemprop="name"><span style='padding-left:15px'>Featured Articles</span></span></a> <ul class="sub-menu"> <li id="menu-item-6754" class="menu-item menu-item-type-post_type menu-item-object-post menu-item-6754"><a href="https://haloitsm.com/halo-mclaren/" itemprop="url"><span itemprop="name">McLaren Racing Announces HaloITSM as an Official Technology Partner</span></a></li> <li id="menu-item-6753" class="menu-item menu-item-type-post_type menu-item-object-post menu-item-6753"><a href="https://haloitsm.com/haloitsm-new-features-q2-2023/" itemprop="url"><span itemprop="name">HaloITSM New Features Q2 2023</span></a></li> <li id="menu-item-6261" class="menu-box menu-item menu-item-type-post_type menu-item-object-post menu-item-6261"><a href="https://haloitsm.com/itsm-trends-for-2023/" itemprop="url"><span itemprop="name">ITSM Trends for 2023</span></a></li> <li id="menu-item-6263" class="menu-box menu-item menu-item-type-post_type menu-item-object-post menu-item-6263"><a href="https://haloitsm.com/capterra-and-getapp-awards-best-ease-of-use-and-best-functionality-features/" itemprop="url"><span itemprop="name">Capterra and GetApp Awards 2022</span></a></li> </ul> </li> </ul> </li> <li id="menu-item-6611" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6611"><a href="https://haloitsm.com/partnership/" itemprop="url"><span itemprop="name">Partner</span></a></li> <li id="menu-item-6610" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6610"><a href="https://haloitsm.com/thehaloway/" itemprop="url"><span itemprop="name">Company</span></a></li> <li id="menu-item-6989" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6989"><a href="https://haloitsm.com/careers/" itemprop="url"><span itemprop="name">Careers</span></a></li> <li id="menu-item-16" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16"><a href="https://haloitsm.com/contact-us/" itemprop="url"><span itemprop="name">Contact Us</span></a></li> </ul></div></nav><nav class="nav-primary-actions"><ul id="menu-header-actions" class="menu genesis-nav-menu menu-custom js-superfish"><li id="menu-item-1587" class="trialButton menu-item menu-item-type-custom menu-item-object-custom menu-item-1587"><a href="https://trial.haloitsm.com/trial/signup" itemprop="url"><span itemprop="name">Start trial <i class="far fa-angle-right"></i></span></a></li> <li id="menu-item-2481" class="demoButton menu-item menu-item-type-post_type menu-item-object-page menu-item-2481"><a href="https://haloitsm.com/demo/" itemprop="url"><span itemprop="name">Schedule a demo <i class="far fa-angle-right"></i></span></a></li> </ul></nav></div></header><div class="site-inner"><div class="content-sidebar-wrap"><main class="content" id="genesis-content"><article class="post-21 page type-page status-publish has-post-thumbnail entry" aria-label="AI-Powered ITSM Software | ITIL-aligned service desk software" itemscope itemtype="https://schema.org/CreativeWork"><div class="entry-content" itemprop="text"> <div style="background-color:#ffffff;padding-bottom:5%" class="wp-block-genesis-blocks-gb-container gb-layout-hero-1 hero-half gb-block-container alignfull"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1200px"> <div style="height:28px" aria-hidden="true" class="wp-block-spacer mobileHidden"></div> <div class="wp-block-genesis-blocks-gb-container gb-block-container"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1600px"> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-wideright"><div class="gb-layout-column-wrap gb-block-layout-column-gap-5 gb-is-responsive-column"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <div style="padding-top:15%" class="wp-block-genesis-blocks-gb-container gb-block-container"><div class="gb-container-inside"><div class="gb-container-content"> <div style="height:77px" aria-hidden="true" class="wp-block-spacer"></div> <h1 class="wp-block-heading mobileCenter" style="font-size:38px">Intuitive ITSM Software, Delivered by Experts </h1> <p class="mobileCenter has-normal-font-size">Enhance your service delivery with an AI-powered, rapid, and efficient ITIL-aligned Enterprise solution.</p> <div class="wp-block-genesis-blocks-gb-button mobileCenter gb-block-button"><a href="https://haloitsm.com/demo/" class="gb-button gb-button-shape-circular gb-button-size-medium" style="color:#ffffff;background-color:#2bd3c7;padding-top:16px;padding-bottom:16px">Schedule a demo <i class="far fa-angle-right"></i></a></div> <p></p> </div></div></div> <p></p> <p></p> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner" style="margin-top:10%"> <figure class="wp-block-image size-large"><img decoding="async" width="1200" height="800" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201200%20800'%3E%3C/svg%3E" alt="" class="wp-image-4730" data-lazy-src="https://haloitsm.com/wp-content/uploads/2021/11/Animated-3.svg"/><noscript><img decoding="async" width="1200" height="800" src="https://haloitsm.com/wp-content/uploads/2021/11/Animated-3.svg" alt="" class="wp-image-4730"/></noscript></figure> </div></div> </div></div> <div style="height:60px" aria-hidden="true" class="wp-block-spacer mobileHidden"></div> <div style="background-color:#f7f7f7" class="wp-block-genesis-blocks-gb-container noTopPad gb-block-container alignfull"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1600px"> <div style="height:40px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading has-text-align-center heading" style="font-size:25px">You’re in Good Company</h2> <p class="has-text-align-center"><strong>100,000+</strong> users, from <strong>75+</strong> countries, trust <strong>HaloITSM</strong> to deliver their ITSM solution</p> <div style="padding-left:2.5%;padding-right:2.5%" class="wp-block-genesis-blocks-gb-container noTopPad gb-block-container alignfull"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1600px"> <div class="wp-block-genesis-blocks-gb-columns uk gb-layout-columns-6 gb-6-col-equal gb-columns-center aligncenter" style="padding-top:5px"><div class="gb-layout-column-wrap gb-block-layout-column-gap-0 gb-is-responsive-column" style="max-width:2000px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <div style="height:14px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-image"> <figure class="aligncenter size-full"><img decoding="async" width="540" height="242" 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Elevate your customer experience with cutting-edge AI solutions.</p> <p class="has-normal-font-size">All this, and more, included as standard at no extra cost.</p> <div class="wp-block-genesis-blocks-gb-button gb-block-button"><a href="https://haloitsm.com/ai" class="gb-button gb-button-shape-circular gb-button-size-medium" style="color:#ffffff;background-color:#00d2c4">Learn more</a></div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:525px"><div class="wp-block-image"> <figure class="alignleft size-full is-resized"><img decoding="async" width="1000" height="1000" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201000%201000'%3E%3C/svg%3E" alt="" class="wp-image-7138" style="aspect-ratio:0.873046875;object-fit:contain;width:650px" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2024/07/AI-Cover-Home.png 1000w, https://haloitsm.com/wp-content/uploads/2024/07/AI-Cover-Home-300x300.png 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class="wp-block-spacer"></div> </div></div></div> <div style="background-color:#f7f7f7;padding-left:18%;padding-right:8%" class="wp-block-genesis-blocks-gb-container alignfull noTopPad gb-block-container"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1200px"> <div style="height:78px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-columns is-layout-flex wp-container-6 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div style="height:6px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading">The Service Platform that Drives the McLaren Formula One™ Team</h2> <p>Discover the fastest all-in-one platform that transforms how you deliver your IT services.</p> <div class="wp-block-genesis-blocks-gb-button gb-block-button"><a href="https://haloitsm.com/f1-mclaren/" class="gb-button gb-button-shape-circular gb-button-size-medium" style="color:#ffffff;background-color:#00d2c4">Learn more</a></div> <figure class="wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper"> <iframe loading="lazy" title="McLaren x HaloITSM" width="500" height="281" src="about:blank" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen data-rocket-lazyload="fitvidscompatible" data-lazy-src="https://www.youtube.com/embed/JVbAOgDZn8A?feature=oembed"></iframe><noscript><iframe title="McLaren x HaloITSM" width="500" height="281" src="https://www.youtube.com/embed/JVbAOgDZn8A?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></noscript> </div></figure> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"> <figure class="alignleft size-full is-resized"><img decoding="async" width="894" height="1024" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20894%201024'%3E%3C/svg%3E" alt="" class="wp-image-7196" style="aspect-ratio:0.873046875;width:612px;height:auto" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2024/09/Lando_MCL_Halo-1-894x1024-1.png 894w, https://haloitsm.com/wp-content/uploads/2024/09/Lando_MCL_Halo-1-894x1024-1-262x300.png 262w, https://haloitsm.com/wp-content/uploads/2024/09/Lando_MCL_Halo-1-894x1024-1-768x880.png 768w" data-lazy-sizes="(max-width: 894px) 100vw, 894px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2024/09/Lando_MCL_Halo-1-894x1024-1.png" /><noscript><img decoding="async" width="894" height="1024" src="https://haloitsm.com/wp-content/uploads/2024/09/Lando_MCL_Halo-1-894x1024-1.png" alt="" class="wp-image-7196" style="aspect-ratio:0.873046875;width:612px;height:auto" srcset="https://haloitsm.com/wp-content/uploads/2024/09/Lando_MCL_Halo-1-894x1024-1.png 894w, https://haloitsm.com/wp-content/uploads/2024/09/Lando_MCL_Halo-1-894x1024-1-262x300.png 262w, https://haloitsm.com/wp-content/uploads/2024/09/Lando_MCL_Halo-1-894x1024-1-768x880.png 768w" sizes="(max-width: 894px) 100vw, 894px" /></noscript></figure></div></div> </div> <div style="height:18px" aria-hidden="true" class="wp-block-spacer"></div> </div></div></div> <div style="padding-left:6%;padding-right:6%" class="wp-block-genesis-blocks-gb-container noTopPad gb-block-container alignfull"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1400px"> <div style="height:88px" aria-hidden="true" class="wp-block-spacer mobileHidden"></div> <p></p> <h2 class="wp-block-heading has-text-align-center heading">Everything you need for IT – all in one place</h2> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <p class="has-text-align-center">HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. Combined with industry-leading AI functionality, it will enhance your efficiency, consistency and productivity, giving your teams the ability to deliver the very best in service – to customers and employees alike.</p> <p class="has-text-align-center">HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardise your processes- it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business. Present – and future.</p> <div style="height:90px" aria-hidden="true" class="wp-block-spacer"></div> <figure class="wp-block-video alignfull hideOnMobile overlap10"><video autoplay loop muted src="https://haloitsm.com/wp-content/uploads/2022/07/HALO-ITSM-Design-Structure-Alt-Home-ANI.mp4"></video></figure> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <div style="height:23px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-wideright gb-columns-center aligncenter" style="margin-bottom:6%;padding-right:5%;padding-left:5%"><div class="gb-layout-column-wrap gb-block-layout-column-gap-7 gb-is-responsive-column" style="max-width:1500px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <h3 class="wp-block-heading primary-color marginBottom25 capsHeading has-theme-primary-color has-text-color" style="font-size:15px">INCIDENT MANAGEMENT</h3> <h2 class="wp-block-heading">Deliver faster resolutions</h2> <hr class="divider"> <p>HaloITSM’s ITIL-aligned processes make it easy to manage incidents and meet SLAs. And it has never been easier to automate your workflows. Or to centralise your communications.</p> <p>Leverage the power of AI to Triage, Summarise and Categorise incidents or requests to enhance consistency, visibility, and efficiency.</p> <p class="has-text-color" style="color:#929292;font-size:16px"><em><em>“I can not recommend this product highly enough – so much so that I have now implemented this in two different organisations.”</em></em></p> <p class="bottomMargin5 has-text-color" style="color:#929292;font-size:16px"><strong><strong>Mark Render</strong> </strong>– Head of Digital Systems</p> <figure class="wp-block-image size-large is-resized is-style-default"><img decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="" style="width:50px;height:60px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2020/01/ACH-logo.png"/><noscript><img decoding="async" src="https://haloitsm.com/wp-content/uploads/2020/01/ACH-logo.png" alt="" style="width:50px;height:60px"/></noscript></figure> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner" style="padding-top:2px"> <figure class="wp-block-image size-large is-style-default rounded shadow"><img decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="" data-lazy-src="https://haloitsm.com/wp-content/uploads/2020/01/Ticket-details-cropped.png"/><noscript><img decoding="async" src="https://haloitsm.com/wp-content/uploads/2020/01/Ticket-details-cropped.png" alt=""/></noscript></figure> </div></div> </div></div> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-equal gb-columns-center" style="margin-top:8%;margin-bottom:6%;padding-right:5%;padding-left:5%"><div class="gb-layout-column-wrap gb-block-layout-column-gap-7 gb-is-responsive-column" style="max-width:1500px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner" style="padding-bottom:11%"> <figure class="wp-block-image size-large is-style-default shadow rounded"><img decoding="async" width="1000" height="674" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201000%20674'%3E%3C/svg%3E" alt="" class="wp-image-2484" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-service-catalogue-1000.png 1000w, https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-service-catalogue-1000-300x202.png 300w, https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-service-catalogue-1000-768x518.png 768w" data-lazy-sizes="(max-width: 1000px) 100vw, 1000px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-service-catalogue-1000.png" /><noscript><img decoding="async" width="1000" height="674" src="https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-service-catalogue-1000.png" alt="" class="wp-image-2484" srcset="https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-service-catalogue-1000.png 1000w, https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-service-catalogue-1000-300x202.png 300w, https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-service-catalogue-1000-768x518.png 768w" sizes="(max-width: 1000px) 100vw, 1000px" /></noscript></figure> <p></p> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <h3 class="wp-block-heading primary-color marginBottom25 capsHeading has-theme-primary-color has-text-color" style="font-size:15px">SERVICE CATALOGUE</h3> <h2 class="wp-block-heading">A self-service portal that your users will love</h2> <hr class="divider"> <p>Let your users find and request the exact services they need – from the portal. Because with HaloITSM you can fulfil requests easily, automatically, and with no errors.</p> <p>Streamline your customer experience through Emotion AI and Virtual Agent features, reducing response times and enhancing user satisfaction.</p> <p class="has-text-color" style="color:#929292;font-size:16px"><em>“HaloITSM’s flexible approach has allowed us to seamlessly replace the existing system whilst maintaining service to our customers. The training and consultancy services provided allowed us to train all staff involved, identify and develop areas of improvement.”</em></p> <p class="bottomMargin5 has-text-color" style="color:#929292;font-size:16px"><strong>Andrew Hopkins – </strong>ICT Applications Team Manager</p> <figure class="wp-block-image size-full is-resized is-style-default"><img decoding="async" width="227" height="253" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20227%20253'%3E%3C/svg%3E" alt="" class="wp-image-1524" style="width:56px;height:62px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2020/01/Cardiff_logo.png"/><noscript><img decoding="async" width="227" height="253" src="https://haloitsm.com/wp-content/uploads/2020/01/Cardiff_logo.png" alt="" class="wp-image-1524" style="width:56px;height:62px"/></noscript></figure> </div></div> </div></div> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-3 gb-3-col-widecenter" style="padding-top:10px"><div class="gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <p></p> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column gb-is-vertically-aligned-center"><div class="gb-block-layout-column-inner"><div class="wp-block-image"> <figure class="aligncenter size-large is-resized"><img decoding="async" width="236" height="236" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20236%20236'%3E%3C/svg%3E" alt="" class="wp-image-4247" style="width:59px;height:59px" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2021/08/Untitled-design-2021-08-04T121107.319.png 236w, https://haloitsm.com/wp-content/uploads/2021/08/Untitled-design-2021-08-04T121107.319-150x150.png 150w, https://haloitsm.com/wp-content/uploads/2021/08/Untitled-design-2021-08-04T121107.319-75x75.png 75w" data-lazy-sizes="(max-width: 236px) 100vw, 236px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2021/08/Untitled-design-2021-08-04T121107.319.png" /><noscript><img decoding="async" width="236" height="236" src="https://haloitsm.com/wp-content/uploads/2021/08/Untitled-design-2021-08-04T121107.319.png" alt="" class="wp-image-4247" style="width:59px;height:59px" srcset="https://haloitsm.com/wp-content/uploads/2021/08/Untitled-design-2021-08-04T121107.319.png 236w, https://haloitsm.com/wp-content/uploads/2021/08/Untitled-design-2021-08-04T121107.319-150x150.png 150w, https://haloitsm.com/wp-content/uploads/2021/08/Untitled-design-2021-08-04T121107.319-75x75.png 75w" sizes="(max-width: 236px) 100vw, 236px" /></noscript></figure></div> <p></p> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <p></p> </div></div> </div></div> <div style="padding-left:15%;padding-right:15%" class="wp-block-genesis-blocks-gb-container aligncenter gb-block-container"><div class="gb-container-inside"><div class="gb-container-content"> <p class="has-text-align-center" style="font-size:19px">For enterprises that need an AI-driven ITIL-compliant service desk, HaloITSM delivers every required feature and adds additional user contact channels, a good list of integrations, and a competitive price. Overall, it’s a deserving recipient of our <strong>Editors’ Choice award</strong>.</p> <div class="wp-block-image"> <figure class="aligncenter size-large is-resized"><img decoding="async" width="1024" height="382" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201024%20382'%3E%3C/svg%3E" alt="" class="wp-image-4248" style="width:256px;height:96px" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2021/08/editors-choice-horizontal-1024x382.png 1024w, https://haloitsm.com/wp-content/uploads/2021/08/editors-choice-horizontal-300x112.png 300w, https://haloitsm.com/wp-content/uploads/2021/08/editors-choice-horizontal-768x287.png 768w, https://haloitsm.com/wp-content/uploads/2021/08/editors-choice-horizontal.png 1426w" data-lazy-sizes="(max-width: 1024px) 100vw, 1024px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2021/08/editors-choice-horizontal-1024x382.png" /><noscript><img decoding="async" width="1024" height="382" src="https://haloitsm.com/wp-content/uploads/2021/08/editors-choice-horizontal-1024x382.png" alt="" class="wp-image-4248" style="width:256px;height:96px" srcset="https://haloitsm.com/wp-content/uploads/2021/08/editors-choice-horizontal-1024x382.png 1024w, https://haloitsm.com/wp-content/uploads/2021/08/editors-choice-horizontal-300x112.png 300w, https://haloitsm.com/wp-content/uploads/2021/08/editors-choice-horizontal-768x287.png 768w, https://haloitsm.com/wp-content/uploads/2021/08/editors-choice-horizontal.png 1426w" sizes="(max-width: 1024px) 100vw, 1024px" /></noscript></figure></div></div></div></div> <div style="height:45px" aria-hidden="true" class="wp-block-spacer"></div> <figure class="wp-block-image alignfull size-large noTopPad"><img decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="" class="wp-image-2297" data-lazy-src="https://halopsa.com/wp-content/uploads/2020/11/Halo-Site-Shadow-1024x87.png"/><noscript><img decoding="async" src="https://halopsa.com/wp-content/uploads/2020/11/Halo-Site-Shadow-1024x87.png" alt="" class="wp-image-2297"/></noscript></figure> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-wideright gb-columns-center aligncenter" style="margin-bottom:6%;padding-right:5%;padding-left:5%"><div class="gb-layout-column-wrap gb-block-layout-column-gap-7 gb-is-responsive-column" style="max-width:1500px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <h3 class="wp-block-heading primary-color marginBottom25 capsHeading has-theme-primary-color has-text-color" style="font-size:15px">CHANGE CONTROL</h3> <h2 class="wp-block-heading">Have visibility of all changes across the organisation</h2> <hr class="divider"> <p>HaloITSM offers outstanding change management capability. So you and your team can easily track, plan and deliver organisational changes, on any scale. And it’s easy to standardise processes and meet your deadlines, in every part of your organisation.</p> <p class="has-text-color" style="color:#929292;font-size:16px"><em>“Thanks to HaloITSM the time to log a single phone call has gone from around 5 minutes down to roughly 30 seconds! We now log roughly 11,000 tickets a month with ease!”</em></p> <p class="bottomMargin5 has-text-color" style="color:#929292;font-size:16px"><strong>Dan Hill</strong> – IT Helpdesk Team Leader</p> <div class="wp-block-image is-style-default"> <figure class="alignleft size-large is-resized"><img decoding="async" width="1024" height="576" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201024%20576'%3E%3C/svg%3E" alt="" class="wp-image-4314" style="width:100px;height:60px" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2021/08/Sports-Direct-Logo-1024x576.png 1024w, https://haloitsm.com/wp-content/uploads/2021/08/Sports-Direct-Logo-300x169.png 300w, https://haloitsm.com/wp-content/uploads/2021/08/Sports-Direct-Logo-768x432.png 768w, https://haloitsm.com/wp-content/uploads/2021/08/Sports-Direct-Logo-1536x864.png 1536w, https://haloitsm.com/wp-content/uploads/2021/08/Sports-Direct-Logo-2048x1152.png 2048w" data-lazy-sizes="(max-width: 1024px) 100vw, 1024px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2021/08/Sports-Direct-Logo-1024x576.png" /><noscript><img decoding="async" width="1024" height="576" src="https://haloitsm.com/wp-content/uploads/2021/08/Sports-Direct-Logo-1024x576.png" alt="" class="wp-image-4314" style="width:100px;height:60px" srcset="https://haloitsm.com/wp-content/uploads/2021/08/Sports-Direct-Logo-1024x576.png 1024w, https://haloitsm.com/wp-content/uploads/2021/08/Sports-Direct-Logo-300x169.png 300w, https://haloitsm.com/wp-content/uploads/2021/08/Sports-Direct-Logo-768x432.png 768w, https://haloitsm.com/wp-content/uploads/2021/08/Sports-Direct-Logo-1536x864.png 1536w, https://haloitsm.com/wp-content/uploads/2021/08/Sports-Direct-Logo-2048x1152.png 2048w" sizes="(max-width: 1024px) 100vw, 1024px" /></noscript></figure></div></div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner" style="padding-top:2px"> <figure class="wp-block-image size-large is-style-default rounded shadow"><img decoding="async" width="1000" height="788" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201000%20788'%3E%3C/svg%3E" alt="" class="wp-image-2489" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-change-control-2.png 1000w, https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-change-control-2-300x236.png 300w, https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-change-control-2-768x605.png 768w" data-lazy-sizes="(max-width: 1000px) 100vw, 1000px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-change-control-2.png" /><noscript><img decoding="async" width="1000" height="788" src="https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-change-control-2.png" alt="" class="wp-image-2489" srcset="https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-change-control-2.png 1000w, https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-change-control-2-300x236.png 300w, https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-change-control-2-768x605.png 768w" sizes="(max-width: 1000px) 100vw, 1000px" /></noscript></figure> </div></div> </div></div> <p class="has-text-color" style="color:#ffffff"> ITSM software, ITSM software, ITSM software, ITSM Software, ITSM Software</p> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-wideleft gb-columns-center" style="margin-top:6%;margin-bottom:6%;padding-right:5%;padding-left:5%"><div class="gb-layout-column-wrap gb-block-layout-column-gap-7 gb-is-responsive-column" style="max-width:1500px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner" style="padding-bottom:11%"> <figure class="wp-block-image size-large is-style-default rounded shadow"><img decoding="async" width="1025" height="883" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201025%20883'%3E%3C/svg%3E" alt="" class="wp-image-2488" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-cmdb.png 1025w, https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-cmdb-300x258.png 300w, https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-cmdb-768x662.png 768w" data-lazy-sizes="(max-width: 1025px) 100vw, 1025px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-cmdb.png" /><noscript><img decoding="async" width="1025" height="883" src="https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-cmdb.png" alt="" class="wp-image-2488" srcset="https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-cmdb.png 1025w, https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-cmdb-300x258.png 300w, https://haloitsm.com/wp-content/uploads/2020/10/haloitsm-cmdb-768x662.png 768w" sizes="(max-width: 1025px) 100vw, 1025px" /></noscript></figure> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <h3 class="wp-block-heading primary-color marginBottom25 capsHeading has-theme-primary-color has-text-color" style="font-size:15px">ASSET MANAGEMENT </h3> <h2 class="wp-block-heading">Centralise your asset management</h2> <hr class="divider"> <p>Manage your end user assets and configuration items in HaloITSM. HaloITSM’s CMDB is a powerful tool to track your configuration items and visualise dependencies between CIs. So you can log incidents and problems against CIs. And zero in on systematic failings <em>before </em>they cause a major incident.</p> <p class="has-text-color" style="color:#929292;font-size:16px"><em>“HaloITSM allows us to create, enhance and innovate our Customer’s experience of IT Services and allows the customer to be in control.”</em></p> <p class="bottomMargin5 has-text-color" style="color:#929292;font-size:16px"><strong>Danielle Deeprose</strong> – Service Desk Team Leader</p> <figure class="wp-block-image size-full is-resized is-style-default"><img decoding="async" width="150" height="150" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20150%20150'%3E%3C/svg%3E" alt="" class="wp-image-1536" style="width:75px;height:75px" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2020/01/Optivo-150x150-1.png 150w, https://haloitsm.com/wp-content/uploads/2020/01/Optivo-150x150-1-75x75.png 75w" data-lazy-sizes="(max-width: 150px) 100vw, 150px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2020/01/Optivo-150x150-1.png" /><noscript><img decoding="async" width="150" height="150" src="https://haloitsm.com/wp-content/uploads/2020/01/Optivo-150x150-1.png" alt="" class="wp-image-1536" style="width:75px;height:75px" srcset="https://haloitsm.com/wp-content/uploads/2020/01/Optivo-150x150-1.png 150w, https://haloitsm.com/wp-content/uploads/2020/01/Optivo-150x150-1-75x75.png 75w" sizes="(max-width: 150px) 100vw, 150px" /></noscript></figure> </div></div> </div></div> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-wideright gb-columns-center aligncenter" style="margin-top:8%;margin-bottom:6%;padding-right:5%;padding-left:5%"><div class="gb-layout-column-wrap gb-block-layout-column-gap-7 gb-is-responsive-column" style="max-width:1500px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <div style="height:60px" aria-hidden="true" class="wp-block-spacer"></div> <h3 class="wp-block-heading primary-color marginBottom25 capsHeading has-theme-primary-color has-text-color" style="font-size:15px">integrations</h3> <h2 class="wp-block-heading">Integrate HaloITSM with your favourite apps.</h2> <hr class="divider"> <p>Centralise your systems into a single application by taking advantage of our HaloITSM integrations.</p> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button"><a class="wp-block-button__link has-text-color has-background wp-element-button" href="https://haloitsm.com/integrations/" style="color:#ffffff;background-color:#00d2c4">SEE INTEGRATIONS</a></div> </div> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner" style="padding-top:2px"> <figure class="wp-block-image size-large"><img decoding="async" width="1024" height="768" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201024%20768'%3E%3C/svg%3E" alt="" class="wp-image-5221" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2022/02/Artboard-1-1-1024x768.png 1024w, https://haloitsm.com/wp-content/uploads/2022/02/Artboard-1-1-300x225.png 300w, https://haloitsm.com/wp-content/uploads/2022/02/Artboard-1-1-768x576.png 768w, https://haloitsm.com/wp-content/uploads/2022/02/Artboard-1-1-1536x1152.png 1536w, https://haloitsm.com/wp-content/uploads/2022/02/Artboard-1-1.png 1600w" data-lazy-sizes="(max-width: 1024px) 100vw, 1024px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2022/02/Artboard-1-1-1024x768.png" /><noscript><img decoding="async" width="1024" height="768" src="https://haloitsm.com/wp-content/uploads/2022/02/Artboard-1-1-1024x768.png" alt="" class="wp-image-5221" srcset="https://haloitsm.com/wp-content/uploads/2022/02/Artboard-1-1-1024x768.png 1024w, https://haloitsm.com/wp-content/uploads/2022/02/Artboard-1-1-300x225.png 300w, https://haloitsm.com/wp-content/uploads/2022/02/Artboard-1-1-768x576.png 768w, https://haloitsm.com/wp-content/uploads/2022/02/Artboard-1-1-1536x1152.png 1536w, https://haloitsm.com/wp-content/uploads/2022/02/Artboard-1-1.png 1600w" sizes="(max-width: 1024px) 100vw, 1024px" /></noscript></figure> </div></div> </div></div> </div></div></div> <div style="background-color:#f7f7f7;padding-left:6%;padding-right:6%;padding-bottom:6%;padding-top:6%;margin-top:3%;margin-bottom:3%" class="wp-block-genesis-blocks-gb-container alignfull noTopPad gb-block-container"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1600px"> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-equal gb-columns-center aligncenter" style="margin-top:3%;margin-bottom:3%"><div class="gb-layout-column-wrap gb-block-layout-column-gap-4 gb-is-responsive-column" style="max-width:1200px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <h2 class="wp-block-heading">Customer Success Story</h2> <hr class="divider"> <div style="height:15px" aria-hidden="true" class="wp-block-spacer"></div> <p><em>“<em>The HaloITSM services, I’ve got to be honest, are 5 star. We’ve used various different applications and their support hasn’t been as smooth or as quick.</em>”</em></p> <p><strong>Gina Hurley </strong>–<strong> </strong>ICT End User Consultant, Cardiff Council</p> <p><a href="https://haloitsm.com/itsm-case-studies/">Explore Case Studies</a></p> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner gb-has-custom-background-color" style="background-color:#ffffff"> <figure class="wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper"> <iframe loading="lazy" title="HaloITSM Case Study - Cardiff Council" width="500" height="281" src="about:blank" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen data-rocket-lazyload="fitvidscompatible" data-lazy-src="https://www.youtube.com/embed/4w6VfBESlRs?start=3&feature=oembed"></iframe><noscript><iframe title="HaloITSM Case Study - Cardiff Council" width="500" height="281" src="https://www.youtube.com/embed/4w6VfBESlRs?start=3&feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></noscript> </div></figure> </div></div> </div></div> </div></div></div> <h2 class="wp-block-heading has-text-color" style="color:#fdfdfd">ITSM Software</h2> <div style="height:25px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading has-text-align-center heading">You’re in good company</h2> <p class="has-text-align-center"><strong>100,000+</strong> people, from <strong>75+</strong> countries, trust <strong>HaloITSM</strong> to deliver their ITSM solution</p> <div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-5 gb-5-col-equal gb-columns-center alignwide"><div class="gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column" style="max-width:1200px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <div style="height:15px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-image"> <figure class="aligncenter size-full"><img decoding="async" width="540" height="242" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20540%20242'%3E%3C/svg%3E" alt="" class="wp-image-6011" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2022/10/RWEDnc.png 540w, https://haloitsm.com/wp-content/uploads/2022/10/RWEDnc-300x134.png 300w" data-lazy-sizes="(max-width: 540px) 100vw, 540px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2022/10/RWEDnc.png" /><noscript><img 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