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Experience with Cisco Catalyst Center and CX Services</span></span></span></span></p> <div class="blog-post-header"> </div> <article id="post-454279" class="post-454279 post type-post status-publish format-standard has-post-thumbnail hentry category-networking tag-cisco-catalyst-center tag-cisco-customer-experience tag-cisco-cx-cloud tag-cisco-dna-center tag-cisco-success-tracks tag-cx-success-tracks tag-smart-net-total-care"> <div class="main-content"> <header class="entry-header"> <div class="entry-meta"> March 25, 2024 <a id="post-comments" href="https://blogs.cisco.com/networking/differentiated-experience-with-cisco-catalyst-center-and-cx-services#comments">1 Comment</a> <hr> </div> </header> <div class="blog-post-header"> <div class="thumbnail-avatar"> <div class="post-thumbnail" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/Blog_Cisco_Catalyst_Center-600x200.jpg);"> <img src="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/IL20240304225045-bstanfor-150x150.jpg" width="102" height="102" alt="Avatar" class="avatar avatar-102 wp-user-avatar wp-user-avatar-102 photo avatar-default"> <img src="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2022/10/IL20221028153052-rayes-150x150.jpg" width="102" height="102" alt="Avatar" class="mainauthor avatar avatar-102 wp-user-avatar wp-user-avatar-102 photo avatar-default"> </div> </div> <div class="blog-cat-post-author-container"> <a href=https://blogs.cisco.com/networking><h5>Networking</h5></a> <h1 class="entry-title">Differentiated Experience with Cisco Catalyst Center and CX Services</h1><p class="wordcount"><span class="black">3 min read</span></p> <p> <a href="https://blogs.cisco.com/author/rayes" title="Posts by Ammar Mark Rayes" rel="author">Ammar Mark Rayes</a>, <a href="https://blogs.cisco.com/author/bstanfor" title="Posts by Brian Stanford" rel="author">Brian Stanford</a> </p> </div> </div>  <div class="entry-content"> <p>Cisco Catalyst Center is a powerful network controller and management dashboard that simplifies customer IT operations in enterprise and campus networks via valuable insights, time-saving automation, and robust security capabilities. To help customers reduce risk and respond to network changes and challenges even faster and more intelligently, Cisco has integrated advanced insights and analytics capabilities from the Cisco <a href="https://www.cisco.com/site/us/en/services/success-tracks/index.html">Success Tracks</a> service into the Catalyst Center platform.</p> <p>These advanced capabilities enable the platform to securely submit customer configurations to <a href="https://www.cisco.com/site/us/en/services/index.html">Cisco Services</a> to digitally verify if known issues like security advisories, hardware defects, and software bugs are impacting the customer’s assets. Success Tracks, which is part of the <a href="https://www.cisco.com/site/us/en/services/cx-cloud/index.html">CX Cloud</a> platform, is designed to digitally connect customers to expertise, learning, insights, and support via a curated use-case journey.</p> <p>The new Catalyst Center customer experience enables predictable business outcomes by combining the best Catalyst Center telemetry, orchestration, and automation capabilities with CX expertise, intellectual capital, and analytics. These Catalyst Center capabilities—now available to customers with Smart Net Total Care contracts—can help minimize operational expenses by avoiding unnecessary device upgrades.</p> <p>This integration provides Catalyst Center customers with:</p> <ul> <li>A consistent user experience with insights, reports, and alerts based on shared technology components and telemetry—whether workflows start in Catalyst Center or CX Cloud</li> <li>Innovation of advanced capabilities using the best of Catalyst Center telemetry, automation, and orchestration combined with CX experience, expertise, and intellectual capital</li> </ul> <h2><strong>Advanced features</strong></h2> <p>Insights customized to specific device configurations and inventory include:</p> <ul> <li><strong>Advanced security advisories—</strong>Significantly improve the accuracy of identifying critical and high-impact vulnerabilities, eliminate the need for further validation, avoid unnecessary software upgrades, and improve security posture and operational efficiency with analysis of <a href="https://tools.cisco.com/security/center/publicationListing.x">Cisco Security Advisories</a> against deployed software features.</li> <li><strong>Advanced field notices—</strong>Improve the accuracy of identifying non-security-related vulnerabilities, eliminate the need for further troubleshooting of known hardware and software issues, and help to remediate operational risks more quickly via analysis of <a href="https://www.cisco.com/c/en/us/support/web/tsd-products-field-notice-summary.html">Field Notices</a> against detailed deployed inventory.</li> <li><strong>Advanced network bug identifier—</strong>Improve the visibility of known issues; and identify problems that can be addressed proactively to prevent incidents, service outages, and support cases with analysis of key bugs curated by the <a href="https://www.cisco.com/c/en/us/support/index.html">Cisco Technical Assistance Center (TAC)</a> experts—against deployed software features.</li> <li><strong>End-of-life notices—</strong>Improve the accuracy of identification of end-of-sales, software maintenance, last day of support dates, and more by eliminating unnecessary business risks and contributing to technology refresh planning with analysis of <a href="https://www.cisco.com/c/en/us/products/eos-eol-policy.html">End-of-Life Policy</a> milestones against deployed inventory.</li> <li><strong>Remote support authorization—</strong>Accelerate troubleshooting, help reduce mean time to resolution (MTTR), and maximize network availability by securely sharing the latest operational data from Catalyst Center–managed devices with a TAC engineer during an incident via the embedded <a href="https://radkit.cisco.com/">Cisco RADKit</a> network-wide orchestrator.</li> <li><strong>Wireless troubleshooting workflows—</strong>Troubleshoot events and solve incidents without needing to escalate to TAC via Catalyst Center workflows developed with TAC expertise.</li> </ul> <h2><strong>How to leverage advanced features </strong></h2> <p>Customers can access these advanced features in three ways:</p> <ul> <li>Campus devices covered by Success Tracks service contracts</li> <li>Campus devices covered by Smart Net Total Care service contracts</li> <li>Free 90-day trial for customers without the above service contract coverage</li> </ul> <p>These features are available to customers with Catalyst Center version 2.3.7 and newer. You have access to these features for all assets that are covered by any of the above service contracts.</p> <p>Below are the steps to enable the new CX features in Catalyst Center:</p> <p>Note: Customers without applicable service contracts can activate the free, 90-day trial by clicking the <strong>Start CX Trial</strong> button and accepting the <strong>Consent to Connect</strong> (as shown below). Note that Start CX Trial will not appear as an option for customers with the service contract coverage listed above.</p> <ol> <li>Navigate to the Catalyst Center home page, scroll down to the lower left area (as shown below), and select <strong>Authorize Consent to Connect</strong> to CX Cloud.<br /> <a href="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-1-scaled.jpg"><img class="aligncenter wp-image-454357 size-medium_large" src="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-1-scaled.jpg" alt="" width="640" height="346" /></a></li> <li>After selecting <strong>Authorize Consent to Connect<em>,</em></strong> check the box that appears to confirm that you read and agree to the conditions, then click the <strong>Authorize</strong> button (as shown below).<br /> <a href="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-2-scaled.jpg"><img loading="lazy" class="aligncenter wp-image-454358 size-medium_large" src="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-2-768x415.jpg" alt="" width="640" height="346" srcset="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-2-768x415.jpg 768w, https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-2-300x162.jpg 300w, https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-2-1024x553.jpg 1024w, https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-2-1536x830.jpg 1536w, https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-2-2048x1106.jpg 2048w" sizes="(max-width: 640px) 100vw, 640px" /></a></li> <li>On the Catalyst Center home page, click on <strong>System</strong> from the left-hand dropdown and then select <strong>Settings</strong> (as shown below).<br /> <a href="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-3-scaled.jpg"><img loading="lazy" class="aligncenter wp-image-454359 size-medium_large" src="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-3-scaled.jpg" alt="" width="640" height="346" /></a></li> <li>On the Setting window, select the <strong>Machine Reasoning Engine</strong> tab and ensure that <strong>Auto Update</strong>, <strong>CX Cloud Service</strong>, and <strong>Recurring Scan </strong>are all enabled (as shown below).<br /> <a href="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-4-scaled.jpg"><img loading="lazy" class="aligncenter wp-image-454360 size-medium_large" src="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-4-768x415.jpg" alt="" width="640" height="346" srcset="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-4-768x415.jpg 768w, https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-4-300x162.jpg 300w, https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-4-1024x553.jpg 1024w, https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-4-1536x830.jpg 1536w, https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/catalyst-blog-screenshot-4-2048x1106.jpg 2048w" sizes="(max-width: 640px) 100vw, 640px" /></a></li> </ol> <blockquote> <h2 style="text-align: center;"><strong>To learn more about <a href="https://www.cisco.com/site/us/en/products/networking/dna-center-platform/index.html#tabs-ca9b217826-item-1b113ceb83-tab">Catalyst Center</a> </strong></h2> <h2 style="text-align: center;"><strong>and </strong><strong><a href="https://www.cisco.com/c/en/us/services/collateral/se/at-a-glance-c45-743807.html">Cisco CX Cloud and Success Tracks</a>, </strong></h2> <h2 style="text-align: center;"><strong>contact your Account team.</strong></h2> </blockquote> <div id="share_bar_desktop"> <span class = "share_title">Share</span> <div class="twitter"> <div class = "box"> <a class = "share" href="https://twitter.com/intent/tweet?url=https://blogs.cisco.com/networking/differentiated-experience-with-cisco-catalyst-center-and-cx-services&text=Differentiated Experience with Cisco Catalyst Center and CX Services&via=Cisco" target='_blank' data-config-metrics-group='social_shares' data-config-metrics-title='twitter_shares' data-config-metrics-item='twitter_share'> <img class="share_image" src="https://blogs.cisco.com/wp-content/themes/ciscowordpress-child/svg/share_X_white.svg" alt="share on twitter"></a> </div> </div> <div class="facebook"> <div class = "box"> <a class = "share" href = 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Technical Product Manager </h4> <h4>Platform WLAN</h4> <a href="https://www.linkedin.com/in/ammar-rayes-ph-d-953b521/" rel="nofollow" target="_blank"><img class="share_image" src="https://blogs.cisco.com/wp-content/themes/ciscowordpress-child/svg/share_li_navy.svg" alt="share on facebook"></a> </div> </div> </div> <div class="blog-row author-bio"> <div class="item-thirds-1 author-bio-box" > <div class="author-image" > <a href="https://blogs.cisco.com/author/bstanfor"><img src="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/03/IL20240304225045-bstanfor-150x150.jpg" width="150" height="150" alt="Avatar" class="avatar avatar-150wp-user-avatar wp-user-avatar-150 alignnone photo avatar-default"> </a> </div> <div class="author-info"> <h3><a href="https://blogs.cisco.com/author/bstanfor"> Brian Stanford</a> </h3> <h4 class="title">Product Management Architect</h4> <h4>CX Product Development</h4> </div> </div> </div> </div> </div> <footer class="entry-footer"> </footer> </article> <div id="tags-container">Tags: <a href="https://blogs.cisco.com/tag/cisco-catalyst-center" rel="tag">Cisco Catalyst Center</a> <a href="https://blogs.cisco.com/tag/cisco-customer-experience" rel="tag">Cisco Customer Experience (CX)</a> <a href="https://blogs.cisco.com/tag/cisco-cx-cloud" rel="tag">Cisco CX Cloud</a> <a href="https://blogs.cisco.com/tag/cisco-dna-center" rel="tag">Cisco DNA Center</a> <a href="https://blogs.cisco.com/tag/cisco-success-tracks" rel="tag">Cisco Success Tracks</a> <a href="https://blogs.cisco.com/tag/cx-success-tracks" rel="tag">CX Success Tracks</a> <a href="https://blogs.cisco.com/tag/smart-net-total-care" rel="tag">smart net total care</a> <hr id="comment-break-line"> </div> <div id="comments" class="comments-area"> <h2 class="comments-title"> One Comment </h2> <ul class="comment-list"> <li id="comment-2570381" class="comment even thread-even depth-1"> <article id="div-comment-2570381" class="comment-body"> <footer class="comment-meta"> <div class="comment-author vcard"> <img src="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2020/08/IL20200817195118-Tazin-Khan-Norelius-150x150.png" width="32" height="32" alt="Avatar" class="avatar avatar-32wp-user-avatar wp-user-avatar-32 alignnone photo avatar-default" /> <b class="fn">Roger Perry</b> <span class="says">says:</span> </div> <div class="comment-metadata"> <a href="https://blogs.cisco.com/networking/differentiated-experience-with-cisco-catalyst-center-and-cx-services#comment-2570381"><time datetime="2024-03-28T06:04:28-07:00">March 28, 2024 at 6:04 am</time></a> </div> </footer> <div class="comment-content"> <p>Great stuff guys – love the fact that we can get our Digitized Intellectual Capital closer to the customer!!</p> </div> </article> </li> </ul> <p class="no-comments">Comments are closed.</p> </div> </main> </div> <div class="blog-row cui cta"> <div class="item-halves-1"> <div class="cta-container"> <div class="cta-image"> <img 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