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<!DOCTYPE html><html lang="en" prefix="og: http://ogp.me/ns# article: http://ogp.me/ns/article#"><head><meta charSet="utf-8"/><style> #lanyard_root * { font-family: var(--fontG), var(--fallbackFontG) !important; } </style><meta http-equiv="content-type" content="text/html; charset=utf-8"/><meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/><meta name="msvalidate.01" content="9451CA04ABC9D1D5C6419C73B4C4F7B7"/><meta name="viewport" content="width=device-width, initial-scale=1.0"/><meta name="HandheldFriendly" content="true"/><meta name="format-detection" content="telephone=no"/><meta name="twitter:dnt" content="on"/><meta property="fb:pages" content="105702905593,307851324523,12852567813,480760515417232,288240529145,316774245761,984197758297116,7457442370,207033189701,207346283795,222959748728,207042068180,72983690774,339413234035,343689323559,345828366626,234821559861394,335699426867,10150105039485602,338983127562,364516539001,337922332042,115637335153191,372011535931,333376634908,127590790608884,141923885872653,655037391286291,320774811368833,1740489152861748,469700473093040,386754203367,556449374478585,340999853450,350771491032,1120648627959218,342017778245,338463361591,138772706196968,1641688532739111,326312697536,353120110016,343366744658,335009494554,347261603104,350924013892,257724773860,361203926417,367174215398,284154645394,334501182354,350279743224,154340691263654,147848678611852,361381078011,362831597677,10150095255780118"/><meta name="referrer" content="no-referrer-when-downgrade"/><meta name="apple-mobile-web-app-title" content="chron"/><meta name="id" content="article-19698643-wcm"/><meta id="internalEid" name="internal:eid" content="article-19698643"/><link rel="canonical" href="https://smallbusiness.chron.com/organizations-develop-quality-workforce-81758.html"/><meta name="date.release" content="2014-04-08 08:34:00"/><meta name="time.release" content="2014-04-08 08:34:00"/><meta name="subject" content="HIPAA, Pennsylvania College of Technology: Workforce Development &amp, Continuing Education - Needs Assessment"/><meta name="news_keywords" content="HIPAA, Pennsylvania College of Technology: Workforce Development &amp, Continuing Education - Needs Assessment"/><meta name="sections" content="Business Models & Organizational Structure, Organizations"/><meta name="eyebrows" content="[{"url":"/business-models-organizational-structure/","title":"Business Models & Organizational Structure"},{"url":"/organizations/","title":"Organizations"}]"/><meta property="article:published_time" content="2014-04-08 08:34:00"/><meta property="article:content_tier" content="free"/><meta property="article:modified_time" content="2017-11-22T04:21:55Z"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:image" content="https://s.hdnux.com/photos/01/41/71/63/25664727/3/rawImage.jpg"/><meta name="twitter:description" content="How Do Organizations Develop a Quality Workforce?. Many small-business owners have a clear..."/><meta name="twitter:site" content="@chron"/><meta property="fb:app_id" content="314935171989989"/><meta property="fb:admins" content="100006394927810"/><meta name="author" content="Kenya Lucas"/><meta name="author.name" content="Kenya Lucas"/><title>How Do Organizations Develop a Quality Workforce?</title><meta name="description" content="How Do Organizations Develop a Quality Workforce?. Many small-business owners have a clear vision of what a quality workforce looks like. Concepts that come to mind include superior technical abilities, excellent communication, effective interpersonal ski"/><meta name="subjects" content="Small Business, Business Models & Organizational Structure, Organizations"/><meta name="keywords" content="workforce development, workforce quality, employee development, professional development, staff development"/><meta name="robots" content="max-image-preview:large, index, follow"/><meta name="nlpOrganization" content="HIPAA, Pennsylvania College of Technology: Workforce Development &amp"/><meta name="nlpOther" content="Continuing Education - Needs Assessment"/><meta name="nlpCategories" content="/Business & Industrial/Business Operations"/><meta property="article:tag" content="HIPAA, Pennsylvania College of Technology: Workforce Development &amp"/><meta property="article:tag" content="Continuing Education - Needs Assessment"/><meta property="og:type" content="article"/><meta property="og:image" content="https://s.hdnux.com/photos/01/41/71/63/25664727/3/rawImage.jpg"/><meta property="og:url" content="https://smallbusiness.chron.com/organizations-develop-quality-workforce-81758.html"/><meta property="og:site_name" content="Chron - Small Business"/><meta property="og:title" content="How Do Organizations Develop a Quality Workforce?"/><meta property="og:description" content="How Do Organizations Develop a Quality Workforce?. Many small-business owners have a clear vision of what a quality workforce looks like. Concepts that come to mind include superior technical abilities, excellent communication, effective interpersonal ski"/><meta property="og:datePublished" content="2014-04-08 08:34:00"/><meta name="og:locale" content="en_US"/><script type="application/ld+json" id="page-json-ld-0">{"@context":"https://schema.org","@type":"NewsArticle","mainEntityOfPage":"https://smallbusiness.chron.com/organizations-develop-quality-workforce-81758.html","url":"https://smallbusiness.chron.com/organizations-develop-quality-workforce-81758.html","headline":"How Do Organizations Develop a Quality Workforce?","articleSection":"Business Models & Organizational Structure/Organizations","publisher":{"@type":"NewsMediaOrganization","name":"Chron - Small Business","logo":{"@type":"ImageObject","width":600,"height":60,"url":"https://smallbusiness.chron.com/img/ldjson_logo.png"},"location":{"@type":"Place","name":"Chron - Small Business","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX"}},"url":"https://smallbusiness.chron.com","sameAs":["https://www.facebook.com/chroncom","https://twitter.com/chron","https://www.instagram.com/chron_com/","https://www.linkedin.com/company/chron-com/"]},"description":"How Do Organizations Develop a Quality Workforce?. Many small-business owners have a clear vision of what a quality workforce looks like. Concepts that come to mind include superior technical abilities, excellent communication, effective interpersonal ski","image":{"@type":"imageObject","width":400,"height":300,"url":"https://s.hdnux.com/photos/01/41/71/63/25664727/3/rawImage.jpg","thumbnailUrl":"https://s.hdnux.com/photos/01/41/71/63/25664727/3/square_small.jpg","caption":"A well-developed staff has greater odds of enjoying and excelling at their work."},"articleBody":"Many small-business owners have a clear vision of what a quality workforce looks like. Concepts that come to mind include superior technical abilities, excellent communication, effective interpersonal skills and strong capacity for self-management. Employees might walk through the door with some of these characteristics but need strengthening in specific areas. Industry or other developments might raise the overall bar for company-wide performance. Understand the process of developing a quality workforce to maintain or improve your small business's position in the marketplace. Assess Needs Investigate specific workforce needs in order to develop a quality team. Enlist a third party or use objective measures to gather data about your company's job designs and requirements. Explore questions such as: What are the unique tasks that contribute to this position? What are the various abilities and talents a staff worker needs to perform this job well? Does the complexity of certain work demand a small team or departmental approach? Answer these questions with research methods that include staff observations, surveys or focus groups -- deriving qualitative or quantitative data. Develop Initiatives Use needs assessment data to identify skill or competency gaps, growth opportunities and strategic objectives for workforce development. Say, for example, that a fundraising consulting firm's workforce analysis finds that employees have worked on a successively decreasing number of contracts over the past five years. The analysis also determines that 70 percent of staff members specialize in securing dollars from federal, state and private grants -- but not other sources such as capital campaigns and events. The firm may decide to include increasing knowledge and skills across diverse fundraising areas for all staff as one of its workforce development goals. Implement Changes Implement staff development -- from professional seminars to immersed learning experiences via modified work roles or routines -- to improve quality. For example, after conducting a needs assessment, your medical answering service determines that the structure, preparedness and performance of the back office of your company is strong. Front-line employee positions are also appropriately designed, but these staff members have mixed performance results and enrichment needs in both functional and specialized areas. As a result, you develop semi-monthly multi-skill training protocols that balance data entry, customer service and knowledge of HIPAA compliance measures. Monitor Outcomes Explore the effectiveness of your efforts by monitoring outcomes in multiple areas -- from new organizational processes, which provide ongoing feedback, to discrete training results. Gain valuable insights from employee satisfaction. Gauge employees' reactions to your efforts. For instance, did they have positive or negative experiences? Assess learning -- such as new knowledge or skills or improvement of existing competencies. Examine behavior change as another tangible outcome of workforce interventions. Evaluate how often learning is applied – and in what situations. In addition, do employees transmit learning to peers through supervision or less-formal exchanges? Finally, document impact at broad levels. Organizational results include -- but are not limited to -- changes to performance appraisal policies, communication practices and company culture. References Pennsylvania College of Technology: Workforce Development & Continuing Education - Needs Assessment","datePublished":"2014-04-08T08:34:00Z","dateModified":"2017-11-22T04:21:55Z","author":[{"@type":"Person","name":"Kenya Lucas"}],"inLanguage":"en"}</script><script type="application/ld+json" id="page-json-ld-1">{"@context":"https://schema.org","@type":"WebPage","breadcrumb":{"@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@type":"WebSite","url":"https://smallbusiness.chron.com/","@id":"https://smallbusiness.chron.com/","name":"Chron - Small Business"}},{"@type":"ListItem","position":2,"item":{"@type":"WebSite","url":"https://smallbusiness.chron.com/business-models-organizational-structure/","@id":"https://smallbusiness.chron.com/business-models-organizational-structure/","name":"Business Models & Organizational Structure"}},{"@type":"ListItem","position":3,"item":{"@type":"WebSite","url":"https://smallbusiness.chron.com/organizations/","@id":"https://smallbusiness.chron.com/organizations/","name":"Organizations"}}]},"publisher":{"@type":"NewsMediaOrganization","name":"Chron - Small Business","url":"https://smallbusiness.chron.com/","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX"},"logo":{"@type":"ImageObject","url":"https://smallbusiness.chron.com/img/ldjson_logo.png","width":"600","height":"60"},"sameAs":["https://www.facebook.com/chroncom","https://twitter.com/chron","https://www.instagram.com/chron_com/","https://www.linkedin.com/company/chron-com/"]}}</script><script data-newrelic="true">window.NREUM||(NREUM={});NREUM.info = {"agent":"","beacon":"bam.nr-data.net","errorBeacon":"bam.nr-data.net","licenseKey":"NRJS-bef5859a29fb3c538c2","applicationID":"584873719","agentToken":null,"applicationTime":417.189663,"transactionName":"M11VbURXX0NXAUdbWgoXYFxUcENRWwdEXUcPbUVQGXhUSEIIQB1yIWwYFm0YHx5XDl9v","queueTime":0,"ttGuid":"398a11829437c06d"}; (window.NREUM||(NREUM={})).init={privacy:{cookies_enabled:true},ajax:{deny_list:[]},session_replay:{sampling_rate:0.001,mask_text_selector:"*",block_selector:"",mask_input_options:{},mask_all_inputs:true,enabled:true,error_sampling_rate:0.5},session_trace:{sampling_rate:0.0,mode:"FIXED_RATE",enabled:true,error_sampling_rate:0.0},distributed_tracing:{enabled:true}};(window.NREUM||(NREUM={})).loader_config={agentID:"594374097",accountID:"3540744",trustKey:"41019",xpid:"VwMDUVFXDBAFXFVaAAIAV10=",licenseKey:"NRJS-bef5859a29fb3c538c2",applicationID:"584873719"};;/*! 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var(--fontE), var(--fallbackFontE);--article-weight: var(--fontE-weight);--article-style: var(--fontE-style);--article-size: 1.125rem;--article-letterspacing: 0px;--highlight-lineheight: 1.2em;--highlight-font: var(--fontC), var(--fallbackFontC);--highlight-weight: var(--fontC-weight);--highlight-style: var(--fontC-style);--highlight-lg-size: 2.281rem;--highlight-md-size: 2.281rem;--highlight-sm-size: 2rem;--highlight-letterspacing: 0.75px;--latestNews-lineheight: 1.2em;--latestNews-font: var(--fontB), var(--fallbackFontB);--latestNews-weight: var(--fontB-weight);--latestNews-style: var(--fontB-style);--latestNews-size: 2rem;--latestNews-letterspacing: 0.75px;--buyArea-lineheight: 1.2em;--buyArea-font: var(--fontB), var(--fallbackFontB);--buyArea-weight: var(--fontB-weight);--buyArea-style: var(--fontB-style);--buyArea-lg-size: 1.25rem;--buyArea-md-size: 1.25rem;--buyArea-sm-size: 1.125rem;--buyArea-letterspacing: 0px;--mostPopular-lineheight: 1.2em;--mostPopular-font: var(--fontB), var(--fallbackFontB);--mostPopular-weight: var(--fontB-weight);--mostPopular-style: var(--fontB-style);--mostPopular-lg-size: 2.887rem;--mostPopular-md-size: 2.887rem;--mostPopular-sm-size: 2rem;--mostPopular-letterspacing: 0.75px;--nameplate-lineheight: 1.1em;--nameplate-font: var(--fontB), var(--fallbackFontB);--nameplate-weight: var(--fontB-weight);--nameplate-style: var(--fontB-style);--nameplate-lg-size: 4.624rem;--nameplate-sm-size: 1.8125rem;--nameplate-letterspacing: 0.75px;--nameplateSubsection-lineheight: 1.3em;--nameplateSubsection-font: var(--fontD), var(--fallbackFontD);--nameplateSubsection-weight: var(--fontD-weight);--nameplateSubsection-style: var(--fontD-style);--nameplateSubsection-size: 1.125rem;--nameplateSubsection-letterspacing: 0px;--abstract-lineheight: 1.3em;--abstract-font: var(--fontF), var(--fallbackFontF);--abstract-weight: var(--fontF-weight);--abstract-style: var(--fontF-style);--abstract-size: 1rem;--abstract-letterspacing: 0px;--subCardAbstract-lineheight: 1.2em;--subCardAbstract-font: var(--fontF), var(--fallbackFontF);--subCardAbstract-weight: var(--fontF-weight);--subCardAbstract-style: var(--fontF-style);--subCardAbstract-lg-size: 0.8125rem;--subCardAbstract-md-size: 0.8125rem;--subCardAbstract-sm-size: 0.6875rem;--subCardAbstract-letterspacing: 0px;--smallTimestamp-lineheight: 1.2em;--smallTimestamp-font: var(--fontF), var(--fallbackFontF);--smallTimestamp-weight: var(--fontF-weight);--smallTimestamp-style: var(--fontF-style);--smallTimestamp-size: 0.889rem;--smallTimestamp-letterspacing: 0px;--cardByline-lineheight: 1.3em;--cardByline-font: var(--fontE), var(--fallbackFontE);--cardByline-weight: var(--fontE-weight);--cardByline-style: var(--fontE-style);--cardByline-size: 0.889rem;--cardByline-letterspacing: 0.5px;--largeTag-lineheight: 1.2em;--largeTag-font: var(--fontA), var(--fallbackFontA);--largeTag-weight: var(--fontA-weight);--largeTag-style: var(--fontA-style);--largeTag-size: 0.889rem;--largeTag-letterspacing: 4px;--smallBoldTag-lineheight: 1.2em;--smallBoldTag-font: var(--fontA), var(--fallbackFontA);--smallBoldTag-weight: var(--fontA-weight);--smallBoldTag-style: var(--fontA-style);--smallBoldTag-size: 0.889rem;--smallBoldTag-letterspacing: 1px;--smallTag-lineheight: 1.2em;--smallTag-font: var(--fontA), var(--fallbackFontA);--smallTag-weight: var(--fontA-weight);--smallTag-style: var(--fontA-style);--smallTag-size: 0.889rem;--smallTag-letterspacing: 1px;--authorTitle-lineheight: 1.2em;--authorTitle-font: var(--fontG), var(--fallbackFontG);--authorTitle-weight: var(--fontG-weight);--authorTitle-style: var(--fontG-style);--authorTitle-size: 0.889rem;--authorTitle-letterspacing: 0px;--authorName-lineheight: 1.2em;--authorName-font: var(--fontF), var(--fallbackFontF);--authorName-weight: var(--fontF-weight);--authorName-style: var(--fontF-style);--authorName-size: 0.889rem;--authorName-letterspacing: 0px;--credit-lineheight: 1.2em;--credit-font: var(--fontH), var(--fallbackFontH);--credit-weight: var(--fontH-weight);--credit-style: var(--fontH-style);--credit-lg-size: 1rem;--credit-sm-size: 0.889rem;--credit-letterspacing: 0px;--featureAbstract-lineheight: 1.2em;--featureAbstract-font: var(--fontF), var(--fallbackFontF);--featureAbstract-weight: var(--fontF-weight);--featureAbstract-style: var(--fontF-style);--featureAbstract-lg-size: 1.8125rem;--featureAbstract-md-size: 1.4375rem;--featureAbstract-sm-size: 1.125rem;--featureAbstract-letterspacing: 0px;--featureByline-lineheight: 1.2em;--featureByline-font: var(--fontD), var(--fallbackFontD);--featureByline-weight: var(--fontD-weight);--featureByline-style: var(--fontD-style);--featureByline-size: 1.125rem;--featureByline-letterspacing: 0px;--featureHeadline-lineheight: 1.1em;--featureHeadline-font: var(--fontD), var(--fallbackFontD);--featureHeadline-weight: var(--fontD-weight);--featureHeadline-style: var(--fontD-style);--featureHeadline-lg-size: 3.625rem;--featureHeadline-md-size: 3.25rem;--featureHeadline-sm-size: 2.5625rem;--featureHeadline-letterspacing: 0.75px;--featureDeck-lineheight: 1.2em;--featureDeck-font: var(--fontG), var(--fallbackFontG);--featureDeck-weight: var(--fontG-weight);--featureDeck-style: var(--fontG-style);--featureDeck-lg-size: 1.4375rem;--featureDeck-md-size: 1.4375rem;--featureDeck-sm-size: 1.125rem;--featureDeck-letterspacing: 0px;--featureBreadcrumb-lineheight: 1.2em;--featureBreadcrumb-font: var(--fontD), var(--fallbackFontD);--featureBreadcrumb-weight: var(--fontD-weight);--featureBreadcrumb-style: var(--fontD-style);--featureBreadcrumb-lg-size: 1.125rem;--featureBreadcrumb-md-size: 1.125rem;--featureBreadcrumb-sm-size: 1rem;--featureBreadcrumb-letterspacing: 0.5px;--featureHomeButton-lineheight: 1.2em;--featureHomeButton-font: var(--fontE), var(--fallbackFontE);--featureHomeButton-weight: var(--fontE-weight);--featureHomeButton-style: var(--fontE-style);--featureHomeButton-size: 1.125rem;--featureHomeButton-letterspacing: 0px;--featureDropcap-lineheight: 1.1em;--featureDropcap-font: var(--fontB), var(--fallbackFontB);--featureDropcap-weight: var(--fontB-weight);--featureDropcap-style: var(--fontB-style);--featureDropcap-size: 4.11rem;--featureDropcap-letterspacing: 0px;--featureTag-lineheight: 1.2em;--featureTag-font: var(--fontA), var(--fallbackFontA);--featureTag-weight: var(--fontA-weight);--featureTag-style: var(--fontA-style);--featureTag-size: 1rem;--featureTag-letterspacing: 0px;--standardHeadline-lineheight: 1.1em;--standardHeadline-font: var(--fontD), var(--fallbackFontD);--standardHeadline-weight: var(--fontD-weight);--standardHeadline-style: var(--fontD-style);--standardHeadline-lg-size: 2.875rem;--standardHeadline-md-size: 2.281rem;--standardHeadline-sm-size: 1.802rem;--standardHeadline-letterspacing: 0.75px;--deck-lineheight: 1.3em;--deck-font: var(--fontG), var(--fallbackFontG);--deck-weight: var(--fontG-weight);--deck-style: var(--fontG-style);--deck-lg-size: 1.25rem;--deck-md-size: 1.125rem;--deck-sm-size: 1rem;--deck-letterspacing: 0px;--breadcrumb-lineheight: 1.2em;--breadcrumb-font: var(--fontA), var(--fallbackFontA);--breadcrumb-weight: var(--fontA-weight);--breadcrumb-style: var(--fontA-style);--breadcrumb-lg-size: 1rem;--breadcrumb-md-size: 0.889rem;--breadcrumb-sm-size: 0.889rem;--breadcrumb-letterspacing: 2px;--byline-lineheight: 1.2em;--byline-font: var(--fontD), var(--fallbackFontD);--byline-weight: var(--fontD-weight);--byline-style: var(--fontD-style);--byline-lg-size: 1rem;--byline-sm-size: 0.889rem;--byline-letterspacing: 0px;--largeTimestamp-lineheight: 1.2em;--largeTimestamp-font: var(--fontG), var(--fallbackFontG);--largeTimestamp-weight: var(--fontG-weight);--largeTimestamp-style: var(--fontG-style);--largeTimestamp-size: 1rem;--largeTimestamp-letterspacing: 0px;--photoCaption-lineheight: 1.2em;--photoCaption-font: var(--fontG), var(--fallbackFontG);--photoCaption-weight: var(--fontG-weight);--photoCaption-style: var(--fontG-style);--photoCaption-size: 0.889rem;--photoCaption-letterspacing: 0px;--photoCredit-lineheight: 1.2em;--photoCredit-font: var(--fontG), var(--fallbackFontG);--photoCredit-weight: var(--fontG-weight);--photoCredit-style: var(--fontG-style);--photoCredit-size: 0.8125rem;--photoCredit-letterspacing: 0px;--primaryInlineHeader-lineheight: 1.1em;--primaryInlineHeader-font: var(--fontE), var(--fallbackFontE);--primaryInlineHeader-weight: var(--fontE-weight);--primaryInlineHeader-style: var(--fontE-style);--primaryInlineHeader-lg-size: 2rem;--primaryInlineHeader-sm-size: 1.8125rem;--primaryInlineHeader-letterspacing: 0px;--secondaryInlineHeader-lineheight: 1.2em;--secondaryInlineHeader-font: var(--fontE), var(--fallbackFontE);--secondaryInlineHeader-weight: var(--fontE-weight);--secondaryInlineHeader-style: var(--fontE-style);--secondaryInlineHeader-size: 1.4375rem;--secondaryInlineHeader-letterspacing: 0px;--tertiaryInlineHeader-lineheight: 1.2em;--tertiaryInlineHeader-font: var(--fontE), var(--fallbackFontE);--tertiaryInlineHeader-weight: var(--fontE-weight);--tertiaryInlineHeader-style: var(--fontE-style);--tertiaryInlineHeader-size: 1.125rem;--tertiaryInlineHeader-letterspacing: 0px;--articleBody-lineheight: 1.8em;--articleBody-font: var(--fontJ), var(--fallbackFontJ);--articleBody-weight: var(--fontJ-weight);--articleBody-style: var(--fontJ-style);--articleBody-size: 1.125rem;--articleBody-letterspacing: 0px;--moduleBody-lineheight: 1.5em;--moduleBody-font: var(--fontG), var(--fallbackFontG);--moduleBody-weight: var(--fontG-weight);--moduleBody-style: var(--fontG-style);--moduleBody-size: 1rem;--moduleBody-letterspacing: 0px;--pullquote-lineheight: 1.3em;--pullquote-font: var(--fontE), var(--fallbackFontE);--pullquote-weight: var(--fontE-weight);--pullquote-style: var(--fontE-style);--pullquote-lg-size: 2rem;--pullquote-md-size: 2rem;--pullquote-sm-size: 1.25rem;--pullquote-letterspacing: 0px;--pullquoteAttribution-lineheight: 1.2em;--pullquoteAttribution-font: var(--fontG), var(--fallbackFontG);--pullquoteAttribution-weight: var(--fontG-weight);--pullquoteAttribution-style: var(--fontG-style);--pullquoteAttribution-lg-size: 1.25rem;--pullquoteAttribution-md-size: 1.25rem;--pullquoteAttribution-sm-size: 1.125rem;--pullquoteAttribution-letterspacing: 0px;--blockquote-lineheight: 1.3em;--blockquote-font: var(--fontH), var(--fallbackFontH);--blockquote-weight: var(--fontH-weight);--blockquote-style: var(--fontH-style);--blockquote-size: 1.125rem;--blockquote-letterspacing: 0px;--dropcapCharacter-lineheight: 1.1em;--dropcapCharacter-font: var(--fontB), var(--fallbackFontB);--dropcapCharacter-weight: var(--fontB-weight);--dropcapCharacter-style: var(--fontB-style);--dropcapCharacter-size: 5.852rem;--dropcapCharacter-letterspacing: 0px;--numeral-lineheight: 1.2em;--numeral-font: var(--fontE), var(--fallbackFontE);--numeral-weight: var(--fontE-weight);--numeral-style: var(--fontE-style);--numeral-lg-size: 2rem;--numeral-md-size: 2rem;--numeral-sm-size: 1.25rem;--numeral-xs-size: 0.889rem;--numeral-letterspacing: 0px;--button-lineheight: 1.5em;--button-font: var(--fontE), var(--fallbackFontE);--button-weight: var(--fontE-weight);--button-style: var(--fontE-style);--button-lg-size: 1rem;--button-md-size: 1rem;--button-sm-size: 0.79rem;--button-letterspacing: 0px;--standardButton-lineheight: 1.5em;--standardButton-font: var(--fontE), var(--fallbackFontE);--standardButton-weight: var(--fontE-weight);--standardButton-style: var(--fontE-style);--standardButton-lg-size: 1rem;--standardButton-md-size: 1rem;--standardButton-sm-size: 0.8125rem;--standardButton-letterspacing: 0px;--underlinedButton-lineheight: 1.5em;--underlinedButton-font: var(--fontE), var(--fallbackFontE);--underlinedButton-weight: var(--fontE-weight);--underlinedButton-style: var(--fontE-style);--underlinedButton-lg-size: 1rem;--underlinedButton-md-size: 1rem;--underlinedButton-sm-size: 0.8125rem;--underlinedButton-letterspacing: 0px;--alertBarHeadline-lineheight: 1.3em;--alertBarHeadline-font: var(--fontD), var(--fallbackFontD);--alertBarHeadline-weight: var(--fontD-weight);--alertBarHeadline-style: var(--fontD-style);--alertBarHeadline-lg-size: 1.25rem;--alertBarHeadline-md-size: 1.25rem;--alertBarHeadline-sm-size: 1rem;--alertBarHeadline-letterspacing: 0px;--alertBarKicker-lineheight: 1.2em;--alertBarKicker-font: var(--fontD), var(--fallbackFontD);--alertBarKicker-weight: var(--fontD-weight);--alertBarKicker-style: var(--fontD-style);--alertBarKicker-size: 0.889rem;--alertBarKicker-letterspacing: 0px;--sponsorLabel-lineheight: 1.2em;--sponsorLabel-font: var(--fontG), var(--fallbackFontG);--sponsorLabel-weight: var(--fontG-weight);--sponsorLabel-style: var(--fontG-style);--sponsorLabel-lg-size: 1.125rem;--sponsorLabel-md-size: 1.125rem;--sponsorLabel-sm-size: 1rem;--sponsorLabel-xs-size: 0.889rem;--sponsorLabel-letterspacing: 1px;--collectionHeaderTag-lineheight: 1.2em;--collectionHeaderTag-font: var(--fontA), var(--fallbackFontA);--collectionHeaderTag-weight: var(--fontA-weight);--collectionHeaderTag-style: var(--fontA-style);--collectionHeaderTag-size: 0.6875rem;--collectionHeaderTag-letterspacing: 1px;--videoTitle-lineheight: 1.2em;--videoTitle-font: var(--fontE), var(--fallbackFontE);--videoTitle-weight: var(--fontE-weight);--videoTitle-style: var(--fontE-style);--videoTitle-lg-size: 1.25rem;--videoTitle-sm-size: 1rem;--videoTitle-letterspacing: 0px;--hamburgerMenuSection-lineheight: 1.2em;--hamburgerMenuSection-font: var(--fontD), var(--fallbackFontD);--hamburgerMenuSection-weight: var(--fontD-weight);--hamburgerMenuSection-style: var(--fontD-style);--hamburgerMenuSection-size: 1.25rem;--hamburgerMenuSection-letterspacing: 0px;--hamburgerMenuSubsection-lineheight: 1.3em;--hamburgerMenuSubsection-font: var(--fontG), var(--fallbackFontG);--hamburgerMenuSubsection-weight: var(--fontG-weight);--hamburgerMenuSubsection-style: var(--fontG-style);--hamburgerMenuSubsection-size: 1.125rem;--hamburgerMenuSubsection-letterspacing: 0px;--title-lineheight: 1.2em;--title-font: var(--fontE), var(--fallbackFontE);--title-weight: var(--fontE-weight);--title-style: var(--fontE-style);--title-size: 1.125rem;--title-letterspacing: 0px;--time-lineheight: 1.3em;--time-font: var(--fontE), var(--fallbackFontE);--time-weight: var(--fontE-weight);--time-style: var(--fontE-style);--time-size: 0.889rem;--time-letterspacing: 0px;--dateAndPrice-lineheight: 1.3em;--dateAndPrice-font: var(--fontG), var(--fallbackFontG);--dateAndPrice-weight: var(--fontG-weight);--dateAndPrice-style: var(--fontG-style);--dateAndPrice-size: 0.889rem;--dateAndPrice-letterspacing: 0px;--uiLabel1-lineheight: 1.2em;--uiLabel1-font: var(--fontD), var(--fallbackFontD);--uiLabel1-weight: var(--fontD-weight);--uiLabel1-style: var(--fontD-style);--uiLabel1-size: 1.125rem;--uiLabel1-letterspacing: 0px;--uiLabel2-lineheight: 1.2em;--uiLabel2-font: var(--fontD), var(--fallbackFontD);--uiLabel2-weight: var(--fontD-weight);--uiLabel2-style: var(--fontD-style);--uiLabel2-size: 0.889rem;--uiLabel2-letterspacing: 0px;--uiHeader1-lineheight: 1.1em;--uiHeader1-font: var(--fontA), var(--fallbackFontA);--uiHeader1-weight: var(--fontA-weight);--uiHeader1-style: var(--fontA-style);--uiHeader1-size: 2.887rem;--uiHeader1-letterspacing: 0px;--uiHeader2-lineheight: 1.2em;--uiHeader2-font: var(--fontA), var(--fallbackFontA);--uiHeader2-weight: var(--fontA-weight);--uiHeader2-style: var(--fontA-style);--uiHeader2-size: 2.281rem;--uiHeader2-letterspacing: 0px;--uiHeader3-lineheight: 1.2em;--uiHeader3-font: var(--fontA), var(--fallbackFontA);--uiHeader3-weight: var(--fontA-weight);--uiHeader3-style: var(--fontA-style);--uiHeader3-size: 2rem;--uiHeader3-letterspacing: 0px;--uiHeader4-lineheight: 1.2em;--uiHeader4-font: var(--fontE), var(--fallbackFontE);--uiHeader4-weight: var(--fontE-weight);--uiHeader4-style: var(--fontE-style);--uiHeader4-size: 1.4375rem;--uiHeader4-letterspacing: 0px;--uiHeader5-lineheight: 1.2em;--uiHeader5-font: var(--fontA), var(--fallbackFontA);--uiHeader5-weight: var(--fontA-weight);--uiHeader5-style: var(--fontA-style);--uiHeader5-size: 1.4375rem;--uiHeader5-letterspacing: 0px;--uiHeader6-lineheight: 1.2em;--uiHeader6-font: var(--fontE), var(--fallbackFontE);--uiHeader6-weight: var(--fontE-weight);--uiHeader6-style: var(--fontE-style);--uiHeader6-size: 1.25rem;--uiHeader6-letterspacing: 0px;--uiHeader7-lineheight: 1.2em;--uiHeader7-font: var(--fontB), var(--fallbackFontB);--uiHeader7-weight: var(--fontB-weight);--uiHeader7-style: var(--fontB-style);--uiHeader7-size: 1.125rem;--uiHeader7-letterspacing: 0px;--uiHeader8-lineheight: 1.2em;--uiHeader8-font: var(--fontE), var(--fallbackFontE);--uiHeader8-weight: var(--fontE-weight);--uiHeader8-style: var(--fontE-style);--uiHeader8-size: 1.125rem;--uiHeader8-letterspacing: 0px;--uiHeader9-lineheight: 1.2em;--uiHeader9-font: var(--fontE), var(--fallbackFontE);--uiHeader9-weight: var(--fontE-weight);--uiHeader9-style: var(--fontE-style);--uiHeader9-size: 1rem;--uiHeader9-letterspacing: 0px;--uiHeader10-lineheight: 1.2em;--uiHeader10-font: var(--fontD), var(--fallbackFontD);--uiHeader10-weight: var(--fontD-weight);--uiHeader10-style: var(--fontD-style);--uiHeader10-size: 1rem;--uiHeader10-letterspacing: 0px;--uiHeader11-lineheight: 1.2em;--uiHeader11-font: var(--fontE), var(--fallbackFontE);--uiHeader11-weight: var(--fontE-weight);--uiHeader11-style: var(--fontE-style);--uiHeader11-size: 0.8125rem;--uiHeader11-letterspacing: 0px;--uiHeader12-lineheight: 1.2em;--uiHeader12-font: var(--fontE), var(--fallbackFontE);--uiHeader12-weight: var(--fontE-weight);--uiHeader12-style: var(--fontE-style);--uiHeader12-size: 0.6875rem;--uiHeader12-letterspacing: 0px;--successMessage-lineheight: 1.2em;--successMessage-font: var(--fontE), var(--fallbackFontE);--successMessage-weight: var(--fontE-weight);--successMessage-style: var(--fontE-style);--successMessage-lg-size: 1rem;--successMessage-md-size: 0.889rem;--successMessage-sm-size: 0.8125rem;--successMessage-letterspacing: 0px;--bigSubheader-lineheight: 1.2em;--bigSubheader-font: var(--fontE), var(--fallbackFontE);--bigSubheader-weight: var(--fontE-weight);--bigSubheader-style: var(--fontE-style);--bigSubheader-lg-size: 1.6875rem;--bigSubheader-sm-size: 1.125rem;--bigSubheader-letterspacing: 0px;--bigItalic1-lineheight: 1.2em;--bigItalic1-font: var(--fontH), var(--fallbackFontH);--bigItalic1-weight: var(--fontH-weight);--bigItalic1-style: var(--fontH-style);--bigItalic1-size: 1.8125rem;--bigItalic1-letterspacing: 0px;--bigItalic2-lineheight: 1.2em;--bigItalic2-font: var(--fontH), var(--fallbackFontH);--bigItalic2-weight: var(--fontH-weight);--bigItalic2-style: var(--fontH-style);--bigItalic2-size: 1.125rem;--bigItalic2-letterspacing: 0px;--bigButton1-lineheight: 1.2em;--bigButton1-font: var(--fontD), var(--fallbackFontD);--bigButton1-weight: var(--fontD-weight);--bigButton1-style: var(--fontD-style);--bigButton1-size: 2rem;--bigButton1-letterspacing: 0px;--bigButton2-lineheight: 1.2em;--bigButton2-font: var(--fontD), var(--fallbackFontD);--bigButton2-weight: var(--fontD-weight);--bigButton2-style: var(--fontD-style);--bigButton2-size: 1.125rem;--bigButton2-letterspacing: 0px;--uiTextExtraLarge-lineheight: 1.3em;--uiTextExtraLarge-font: var(--fontG), var(--fallbackFontG);--uiTextExtraLarge-weight: var(--fontG-weight);--uiTextExtraLarge-style: var(--fontG-style);--uiTextExtraLarge-size: 1.125rem;--uiTextExtraLarge-letterspacing: 0px;--uiTextLarge-lineheight: 1.3em;--uiTextLarge-font: var(--fontG), var(--fallbackFontG);--uiTextLarge-weight: var(--fontG-weight);--uiTextLarge-style: var(--fontG-style);--uiTextLarge-size: 1rem;--uiTextLarge-letterspacing: 0px;--uiTextMedium-lineheight: 1.3em;--uiTextMedium-font: var(--fontG), var(--fallbackFontG);--uiTextMedium-weight: var(--fontG-weight);--uiTextMedium-style: 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srcSet="https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_960.webp"/><source type="image/webp" media="(min-width: 768px)" srcSet="https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_720.webp"/><source type="image/webp" media="(min-width: 768px)" srcSet="https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_960.webp"/><source type="image/webp" media="(min-width: 720px)" srcSet="https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_768.webp"/><source type="image/webp" media="(min-width: 640px)" srcSet="https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_720.webp"/><source type="image/webp" media="(min-width: 480px)" srcSet="https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_640.webp"/><source type="image/webp" media="(min-width: 360px)" srcSet="https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_480.webp"/><source type="image/webp" media="(min-width: 240px)" srcSet="https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_360.webp"/><source type="image/webp" media="(max-width: 239px)" srcSet="https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_240.webp"/><img alt="A well-developed staff has greater odds of enjoying and excelling at their work." loading="eager" srcSet="https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_80.jpg 80w, https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_160.jpg 160w, https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_240.jpg 240w, https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_360.jpg 360w, https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_480.jpg 480w, https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_640.jpg 640w, https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_720.jpg 720w, https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_960.jpg 960w, https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_1080.jpg 1080w, https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_1440.jpg 1440w, https://s.hdnux.com/photos/01/41/71/63/25664727/3/ratio4x3_1920.jpg 1920w" sizes="" style="aspect-ratio:4 / 3" class="x100 y100 opc bgpc ofcv bgscv block bg-gray200 mnh0px fill"/></picture></div><figcaption id="mediaCaptionAria" class="f fdc g2 rel pt8 px20 sm:px0"><span class="photoCaption c-gray700 ya block"><span>A well-developed staff has greater odds of enjoying and excelling at their work.</span></span><span class="photoCredit c-gray600 block mt2 mr48"><span>Getty</span></span></figcaption></figure><div class="r1udwkp5 d1uy5mhj articleBody mb32" data-block-type="text" data-dropcap="false"><p>Many small-business owners have a clear vision of what a quality workforce looks like. Concepts that come to mind include superior technical abilities, excellent communication, effective interpersonal skills and strong capacity for self-management. Employees might walk through the door with some of these characteristics but need strengthening in specific areas. Industry or other developments might raise the overall bar for company-wide performance. Understand the process of developing a quality workforce to maintain or improve your small business's position in the marketplace.</p></div><div data-eid="item-102648" id="" class="mb32 ar16-9"><img src="https://cdn-channels-pixel.ex.co/events/0012000001fxZm9AAE?integrationType=DEFAULT&template=design%2Farticle%2Fplatypus_two_column.tpl" alt="" class="x1px y1px vh abs" aria-hidden="true" width="1" height="1"/><div id="138e0bb9-ef62-44ec-94fd-4fd92da90c41"></div></div><div class="r1udwkp5 d1uy5mhj articleBody mb32" data-block-type="text" data-dropcap="false"><h2>Assess Needs</h2></div><div class="r1udwkp5 d1uy5mhj articleBody mb32" data-block-type="text" data-dropcap="false"><p>Investigate specific workforce needs in order to develop a quality team. Enlist a third party or use objective measures to gather data about your company's job designs and requirements. Explore questions such as: What are the unique tasks that contribute to this position? What are the various abilities and talents a staff worker needs to perform this job well? Does the complexity of certain work demand a small team or departmental approach? Answer these questions with research methods that include staff observations, surveys or focus groups -- deriving qualitative or quantitative data.</p></div><div class="pt16 sy16 bb bt b-gray300 mb32"><div class=""><p class="uiHeader11 f aic jcc ttu">Advertisement</p><p class="uiTextSmall f aic jcc">Article continues below this ad</p></div><div data-block-type="ad" data-small-id="A300" data-large-id="Inline-1" data-unit="hnp-chron.com/article_leaf"></div></div><div data-block-type="inlinerecirculation" class="pb32"><div class="f fdc sy0"><span><div class="ttc f aic sx16 mb16"><h2 class="wsn article">More For You</h2><div class="bb bw2 x100 b-black"></div></div></span><div><div class="fdc jcb"><article class="grid col1-min"><div class="f fdc sy8 mr8 col1 row1 jce"><h2 class="owa c-black tertiary fs16 sm:fs18"><a href="/examples-specific-roles-teams-workplace-39111.html" data-link="native" class="tdn hover:o70 td300">Examples of Specific Roles of Teams in the Workplace</a></h2></div><div class="grid sy8 row2 col1span2"><a href="/examples-specific-roles-teams-workplace-39111.html" data-link="native" class="c-gray700 m0 abstract fs16 lh13 none tdn hover:o70 td300"><div data-block-type="text" data-server-side-rendered="true" class="r12zgbl0">Examples of Specific Roles of Teams in the Workplace. 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Careful planning, development and implementation can help...</div></a></div><div class="block col2 row1 ml8 x90px xs:x120px sm:x180px lg:x88px"><a href="/upgrade-workplace-10991.html" data-link="native" class=""><div class="rel x100 block"><picture><source type="image/webp" media="(min-width: 1048px)" srcSet="https://s.hdnux.com/photos/01/41/77/15/25686884/3/ratio3x2_80.webp"/><source type="image/webp" media="(max-width: 1047px)" srcSet="https://s.hdnux.com/photos/01/41/77/15/25686884/3/ratio3x2_160.webp"/><img alt="Upgrading your workplace can include a few quick and simple fixes." loading="lazy" srcSet="https://s.hdnux.com/photos/01/41/77/15/25686884/3/ratio3x2_80.jpg 80w, https://s.hdnux.com/photos/01/41/77/15/25686884/3/ratio3x2_160.jpg 160w" sizes="160px" style="aspect-ratio:3 / 2" class="x100 y100 opc bgpc ofcv bgscv block bg-gray200 mnh0px fill"/></picture></div></a></div></article><div class="b-gray400 bb pen my16"></div></div><div class="fdc jcb"><article class="grid col1-min"><div class="f fdc sy8 mr8 col1 row1 jce"><h2 class="owa c-black tertiary fs16 sm:fs18"><a href="/importance-employee-evaluation-12020.html" data-link="native" class="tdn hover:o70 td300">The Importance of an Employee Evaluation</a></h2></div><div class="grid sy8 row2 col1span2"><a href="/importance-employee-evaluation-12020.html" data-link="native" class="c-gray700 m0 abstract fs16 lh13 none tdn hover:o70 td300"><div data-block-type="text" data-server-side-rendered="true" class="r12zgbl0">The Importance of an Employee Evaluation. 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A small business's workplace development needs are an...</div></a></div><div class="block col2 row1 ml8 x90px xs:x120px sm:x180px lg:x88px"><a href="/grants-workplace-development-41951.html" data-link="native" class=""><div class="rel x100 block"><picture><source type="image/webp" media="(min-width: 1048px)" srcSet="https://s.hdnux.com/photos/01/41/70/65/25660754/3/ratio3x2_80.webp"/><source type="image/webp" media="(max-width: 1047px)" srcSet="https://s.hdnux.com/photos/01/41/70/65/25660754/3/ratio3x2_160.webp"/><img alt="Hiring specialists to train your employees frees up your time." loading="lazy" srcSet="https://s.hdnux.com/photos/01/41/70/65/25660754/3/ratio3x2_80.jpg 80w, https://s.hdnux.com/photos/01/41/70/65/25660754/3/ratio3x2_160.jpg 160w" sizes="160px" style="aspect-ratio:3 / 2" class="x100 y100 opc bgpc ofcv bgscv block bg-gray200 mnh0px fill"/></picture></div></a></div></article><div class="b-gray400 bb pen my16"></div></div><div class="fdc jcb"><article class="grid col1-min"><div class="f fdc sy8 mr8 col1 row1 jce"><h2 class="owa c-black tertiary fs16 sm:fs18"><a href="/effects-performance-appraisal-organizational-performance-1762.html" data-link="native" class="tdn hover:o70 td300">The Effects of Performance Appraisal on Organizational Performance</a></h2></div><div class="grid sy8 row2 col1span2"><a href="/effects-performance-appraisal-organizational-performance-1762.html" data-link="native" class="c-gray700 m0 abstract fs16 lh13 none tdn hover:o70 td300"><div data-block-type="text" data-server-side-rendered="true" class="r12zgbl0">The Effects of Performance Appraisal on Organizational Performance. Performance appraisal...</div></a></div><div class="block col2 row1 ml8 x90px xs:x120px sm:x180px lg:x88px"><a href="/effects-performance-appraisal-organizational-performance-1762.html" data-link="native" class=""><div class="rel x100 block"><picture><source type="image/webp" media="(min-width: 1048px)" srcSet="https://s.hdnux.com/photos/01/41/67/67/25656813/3/ratio3x2_80.webp"/><source type="image/webp" media="(max-width: 1047px)" srcSet="https://s.hdnux.com/photos/01/41/67/67/25656813/3/ratio3x2_160.webp"/><img alt="21st-century workforce development needs include information technology training." loading="lazy" srcSet="https://s.hdnux.com/photos/01/41/67/67/25656813/3/ratio3x2_80.jpg 80w, https://s.hdnux.com/photos/01/41/67/67/25656813/3/ratio3x2_160.jpg 160w" sizes="160px" style="aspect-ratio:3 / 2" class="x100 y100 opc bgpc ofcv bgscv block bg-gray200 mnh0px fill"/></picture></div></a></div></article></div></div></div></div><div class="r1udwkp5 d1uy5mhj articleBody mb32" data-block-type="text" data-dropcap="false"><h2>Develop Initiatives</h2></div><div class="r1udwkp5 d1uy5mhj articleBody mb32" data-block-type="text" data-dropcap="false"><p>Use needs assessment data to identify skill or competency gaps, growth opportunities and strategic objectives for workforce development. Say, for example, that a fundraising consulting firm's workforce analysis finds that employees have worked on a successively decreasing number of contracts over the past five years. The analysis also determines that 70 percent of staff members specialize in securing dollars from federal, state and private grants -- but not other sources such as capital campaigns and events. The firm may decide to include increasing knowledge and skills across diverse fundraising areas for all staff as one of its workforce development goals.</p></div><div class="r1udwkp5 d1uy5mhj articleBody mb32" data-block-type="text" data-dropcap="false"><h2>Implement Changes</h2></div><div class="r1udwkp5 d1uy5mhj articleBody mb32" data-block-type="text" data-dropcap="false"><p>Implement staff development -- from professional seminars to immersed learning experiences via modified work roles or routines -- to improve quality. For example, after conducting a needs assessment, your medical answering service determines that the structure, preparedness and performance of the back office of your company is strong. Front-line employee positions are also appropriately designed, but these staff members have mixed performance results and enrichment needs in both functional and specialized areas. As a result, you develop semi-monthly multi-skill training protocols that balance data entry, customer service and knowledge of HIPAA compliance measures.</p></div><div class="pt16 sy16 bb bt b-gray300 mb32"><div class=""><p class="uiHeader11 f aic jcc ttu">Advertisement</p><p class="uiTextSmall f aic jcc">Article continues below this ad</p></div><div data-block-type="ad" data-small-id="Inline-1" data-large-id="Inline-2" data-unit="hnp-chron.com/article_leaf"></div></div><div class="r1udwkp5 d1uy5mhj articleBody mb32" data-block-type="text" data-dropcap="false"><h2>Monitor Outcomes</h2></div><div class="r1udwkp5 d1uy5mhj articleBody mb32" data-block-type="text" data-dropcap="false"><p>Explore the effectiveness of your efforts by monitoring outcomes in multiple areas -- from new organizational processes, which provide ongoing feedback, to discrete training results. Gain valuable insights from employee satisfaction. Gauge employees' reactions to your efforts. For instance, did they have positive or negative experiences? Assess learning -- such as new knowledge or skills or improvement of existing competencies. Examine behavior change as another tangible outcome of workforce interventions. Evaluate how often learning is applied – and in what situations. In addition, do employees transmit learning to peers through supervision or less-formal exchanges? Finally, document impact at broad levels. Organizational results include -- but are not limited to -- changes to performance appraisal policies, communication practices and company culture.</p></div><div class="r1udwkp5 d1uy5mhj articleBody mb32" data-block-type="text" data-dropcap="false"><hr/></div><div class="r1udwkp5 d1uy5mhj articleBody mb32" data-block-type="text" data-dropcap="false"><h2>References</h2></div><div class="r1udwkp5 d1uy5mhj articleBody mb32" data-block-type="text" data-dropcap="false"><ul><li><a href="https://www.pct.edu/business/wdce/assessment" data-link="native" target="_blank" rel="nofollow" class="">Pennsylvania College of Technology: Workforce Development & Continuing Education - Needs Assessment</a></li></ul></div><div class="y1px x100 abs bgn top"></div><div style="top:25%" class="y1px x100 abs bgn"></div><div style="top:50%" class="y1px x100 abs bgn"></div><div style="top:75%" class="y1px x100 abs bgn"></div><div class="y1px x100 abs bgn bottom"></div></article></div><div class="package"><div><div class="py16"><div class="grid template-row2a temp-col-60px-1fr mnh100 g16 sm:g24"><div class="f fdc jcc xs:jcs xs:pt6 col1span3"><div class="primarySm mb2 xs:mb8"><a href="https://work.chron.com/author/kenya-lucas" data-link="native" class="tdu tuo2px">Kenya Lucas</a></div><div class="cardByline ttu c-gray600">Contributor</div></div><div class="row3 col1Span xs:row2 xs:col1span4 sm:col1Span xs:mt8 sm:mt0"><h2 data-server-side-rendered="true" class="r12zgbl0 deckSm fs16 c-gray700 sy16"><p>Kenya Lucas has been writing professionally since 1998. Her work has appeared in “Anthropology & Medicine,” “New Directions for Evaluation,” “Psychology of Women Quarterly” and “Journal of the Grant Professionals Association.” She holds undergraduate and graduate degrees from Johns Hopkins University and Brown University.</p></h2></div><span class="col1Span xs:col4 xs:jsfe"><div class="sx8 f"></div></span></div></div></div></div></div><div class="none lg:f mnw300px x300px fdc g40 jcb"><div class="package y100 none md:block"><div class="s top97"><div data-block-type="ad" data-large-id="A300" data-unit="hnp-chron.com/article_leaf"></div></div></div><div data-eid="item-102836" data-server-side-rendered="true" class="r1udwkp5 d1uy5mhj articleBody"><link rel="preconnect" crossorigin="anonymous" href="https://publishers-api.naturaltracking.com"> <script async="" src="https://widgets.bestmoney.com/apps/loader.js" data-ni-publisher-id="643fe50d1944e2102f671662"> </script></div><div class="package y100 none md:block"><div class="s top97"><div 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Understand the process of developing a quality workforce to maintain or improve your small business's position in the marketplace. Assess Needs Investigate specific workforce needs in order to develop a quality team. Enlist a third party or use objective measures to gather data about your company's job designs and requirements. Explore questions such as: What are the unique tasks that contribute to this position? What are the various abilities and talents a staff worker needs to perform this job well? Does the complexity of certain work demand a small team or departmental approach? Answer these questions with research methods that include staff observations, surveys or focus groups -- deriving qualitative or quantitative data. Develop Initiatives Use needs assessment data to identify skill or competency gaps, growth opportunities and strategic objectives for workforce development. Say, for example, that a fundraising consulting firm's workforce analysis finds that employees have worked on a successively decreasing number of contracts over the past five years. The analysis also determines that 70 percent of staff members specialize in securing dollars from federal, state and private grants -- but not other sources such as capital campaigns and events. The firm may decide to include increasing knowledge and skills across diverse fundraising areas for all staff as one of its workforce development goals. Implement Changes Implement staff development -- from professional seminars to immersed learning experiences via modified work roles or routines -- to improve quality. For example, after conducting a needs assessment, your medical answering service determines that the structure, preparedness and performance of the back office of your company is strong. Front-line employee positions are also appropriately designed, but these staff members have mixed performance results and enrichment needs in both functional and specialized areas. As a result, you develop semi-monthly multi-skill training protocols that balance data entry, customer service and knowledge of HIPAA compliance measures. Monitor Outcomes Explore the effectiveness of your efforts by monitoring outcomes in multiple areas -- from new organizational processes, which provide ongoing feedback, to discrete training results. Gain valuable insights from employee satisfaction. Gauge employees' reactions to your efforts. For instance, did they have positive or negative experiences? Assess learning -- such as new knowledge or skills or improvement of existing competencies. Examine behavior change as another tangible outcome of workforce interventions. Evaluate how often learning is applied – and in what situations. In addition, do employees transmit learning to peers through supervision or less-formal exchanges? Finally, document impact at broad levels. Organizational results include -- but are not limited to -- changes to performance appraisal policies, communication practices and company culture. References Pennsylvania College of Technology: Workforce Development \u0026 Continuing Education - Needs Assessment","datePublished":"2014-04-08T08:34:00Z","dateModified":"2017-11-22T04:21:55Z","author":[{"@type":"Person","name":"Kenya Lucas"}],"inLanguage":"en"},{"@context":"https://schema.org","@type":"WebPage","breadcrumb":{"@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@type":"WebSite","url":"https://smallbusiness.chron.com/","@id":"https://smallbusiness.chron.com/","name":"Chron - Small Business"}},{"@type":"ListItem","position":2,"item":{"@type":"WebSite","url":"https://smallbusiness.chron.com/business-models-organizational-structure/","@id":"https://smallbusiness.chron.com/business-models-organizational-structure/","name":"Business Models \u0026 Organizational 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Performance appraisal...","abstract":"The Effects of Performance Appraisal on Organizational Performance. Performance appraisal doesn't benefit only employees. Organizations that use the results of performance appraisal to identify areas of strength and opportunity can benefit as well. Performance appraisal can provide an indication of areas of training need as well as direction for leadership development, performance improvement and succession planning.","plainTextAbstract":null,"displayedDate":"2017-11-21 21:39:15","lastModifiedDate":"2024-08-22 00:32:45","elapsedTime":null,"authorName":null,"authorHref":null,"authors":[],"bylineObjects":[],"eyebrow":null,"badge":null,"image":{"url":"https://s.hdnux.com/photos/01/41/67/67/25656813/3/rawImage.jpg","b64":null,"width":417,"height":288,"caption":{"plain":"21st-century workforce development needs include information technology training.","html1":null,"serializedReact":null},"loading":"lazy","external":null,"title":"fotolia_3856989_XS.jpg","alt":"21st-century workforce development needs include information technology training."},"collectionConfig":null,"displayedDateFormat":"LLL d, yyyy","sponsored":null,"videoloop":null,"slideshowImages":null,"bizRelItem":null,"useImg":true,"showByline":false,"showTimestamp":false,"persistentTimestamp":false,"showEyebrows":false,"showLabels":false,"useBlurb":false}]}},{"__typename":"TextBlock","type":"text","params":{"layout":"","chapter":null,"chapterHeader":null,"html1":"\u003ch2\u003eDevelop Initiatives\u003c/h2\u003e","isDropcap":false,"serializedReact":{"type":"h2","key":null,"ref":null,"props":{"children":"Develop Initiatives"},"_owner":null}}},{"__typename":"TextBlock","type":"text","params":{"layout":"","chapter":null,"chapterHeader":null,"html1":"\u003cp\u003eUse needs assessment data to identify skill or competency gaps, growth opportunities and strategic objectives for workforce development. Say, for example, that a fundraising consulting firm's workforce analysis finds that employees have worked on a successively decreasing number of contracts over the past five years. The analysis also determines that 70 percent of staff members specialize in securing dollars from federal, state and private grants -- but not other sources such as capital campaigns and events. The firm may decide to include increasing knowledge and skills across diverse fundraising areas for all staff as one of its workforce development goals.\u003c/p\u003e","isDropcap":false,"serializedReact":{"type":"p","key":null,"ref":null,"props":{"children":"Use needs assessment data to identify skill or competency gaps, growth opportunities and strategic objectives for workforce development. Say, for example, that a fundraising consulting firm's workforce analysis finds that employees have worked on a successively decreasing number of contracts over the past five years. The analysis also determines that 70 percent of staff members specialize in securing dollars from federal, state and private grants -- but not other sources such as capital campaigns and events. The firm may decide to include increasing knowledge and skills across diverse fundraising areas for all staff as one of its workforce development goals."},"_owner":null}}},{"__typename":"TextBlock","type":"text","params":{"layout":"","chapter":null,"chapterHeader":null,"html1":"\u003ch2\u003eImplement Changes\u003c/h2\u003e","isDropcap":false,"serializedReact":{"type":"h2","key":null,"ref":null,"props":{"children":"Implement Changes"},"_owner":null}}},{"__typename":"TextBlock","type":"text","params":{"layout":"","chapter":null,"chapterHeader":null,"html1":"\u003cp\u003eImplement staff development -- from professional seminars to immersed learning experiences via modified work roles or routines -- to improve quality. For example, after conducting a needs assessment, your medical answering service determines that the structure, preparedness and performance of the back office of your company is strong. Front-line employee positions are also appropriately designed, but these staff members have mixed performance results and enrichment needs in both functional and specialized areas. As a result, you develop semi-monthly multi-skill training protocols that balance data entry, customer service and knowledge of HIPAA compliance measures.\u003c/p\u003e","isDropcap":false,"serializedReact":{"type":"p","key":null,"ref":null,"props":{"children":"Implement staff development -- from professional seminars to immersed learning experiences via modified work roles or routines -- to improve quality. For example, after conducting a needs assessment, your medical answering service determines that the structure, preparedness and performance of the back office of your company is strong. Front-line employee positions are also appropriately designed, but these staff members have mixed performance results and enrichment needs in both functional and specialized areas. As a result, you develop semi-monthly multi-skill training protocols that balance data entry, customer service and knowledge of HIPAA compliance measures."},"_owner":null}}},{"__typename":"AdBlock","type":"ad","params":{"layout":null,"chapter":null,"chapterHeader":null,"code":null,"small":"Inline-1","large":"Inline-2","showInlineAdLabel":true,"adUnitPath":"hnp-chron.com/article_leaf"}},{"__typename":"TextBlock","type":"text","params":{"layout":"","chapter":null,"chapterHeader":null,"html1":"\u003ch2\u003eMonitor Outcomes\u003c/h2\u003e","isDropcap":false,"serializedReact":{"type":"h2","key":null,"ref":null,"props":{"children":"Monitor Outcomes"},"_owner":null}}},{"__typename":"TextBlock","type":"text","params":{"layout":"","chapter":null,"chapterHeader":null,"html1":"\u003cp\u003eExplore the effectiveness of your efforts by monitoring outcomes in multiple areas -- from new organizational processes, which provide ongoing feedback, to discrete training results. Gain valuable insights from employee satisfaction. Gauge employees' reactions to your efforts. For instance, did they have positive or negative experiences? Assess learning -- such as new knowledge or skills or improvement of existing competencies. Examine behavior change as another tangible outcome of workforce interventions. Evaluate how often learning is applied – and in what situations. In addition, do employees transmit learning to peers through supervision or less-formal exchanges? Finally, document impact at broad levels. Organizational results include -- but are not limited to -- changes to performance appraisal policies, communication practices and company culture.\u003c/p\u003e","isDropcap":false,"serializedReact":{"type":"p","key":null,"ref":null,"props":{"children":"Explore the effectiveness of your efforts by monitoring outcomes in multiple areas -- from new organizational processes, which provide ongoing feedback, to discrete training results. Gain valuable insights from employee satisfaction. Gauge employees' reactions to your efforts. For instance, did they have positive or negative experiences? Assess learning -- such as new knowledge or skills or improvement of existing competencies. Examine behavior change as another tangible outcome of workforce interventions. Evaluate how often learning is applied – and in what situations. In addition, do employees transmit learning to peers through supervision or less-formal exchanges? Finally, document impact at broad levels. 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