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RMV.DE - Services

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type="text/javascript"></script><script src="/c/typo3temp/assets/js/301d3defed.js" type="text/javascript"></script><title> RMV.DE - Services</title><meta name="viewport" content="width=device-width, initial-scale=1.0"><script> videojs.options.flash.swf = "/typo3conf/ext/rmvtemplate/Resources/Public/JavaScript/video-js/video-js.swf" </script><style> .RoutePlanner.deprecated-layout { height: unset !important; } div#servicebar-widget { bottom: 150px; } #faq-icon { bottom: 210px; } </style><link rel="stylesheet" href="/c/typo3temp/assets/vhs-assets-meinrmvlogin.css"/><script type="text/javascript" src="/auskunft/bin/jp/help.exe/dny?tpl=widget&amp;modules=suggest,map,him,tp"></script></head><body class="frontend " data-absrefprefix="/c/" data-middleware-entrypoint="/c/en/homepage" id="page_1015"><div id="page" class="tpl-twocolumns layout-0"><script src="/c/typo3conf/ext/rmvtemplate/Resources/Public/JavaScript/lnocookie.js"></script><header id="header"><div class="container quicklinks"><a tabindex="1" href="#content">Skip navigation</a></div><div class="container-fluid"><div id="logo"><a class="lno-reset" href="/c/reset" title="Startseite RMV">Rhein-Main-Verkehrsverbund</a><a class="home" href="/c/en/homepage">Logo: RMV, Rhein-Main-Verkehrsverbund</a><div class="language-and-search text-right d-none d-xl-block"><div class="btn-group"><div class="dropdown"><button class="btn btn-default dropdown-toggle" id="languageSelector" data-bs-toggle="dropdown" data-bs-target="#availableLanguages" aria-haspopup="true" aria-expanded="false"> EN <span class="caret"></span></button><ul id="availableLanguages" class="dropdown-menu" aria-labelledby="languageSelector"><li class="dropdown-header">Choose language</li><li><a class="dropdown-item" href="/c/de/service">DE</a></li><li><a href="/c/es/informacion-sobre-horario/busqueda-de-comunicacion/informacion-individual">ES</a></li><li><a href="/c/tr/sefer-plani-bilgisi/baglanti-ara/tek-sorgulama">TR</a></li><li><a href="/c/it/informazioni-orario/cerca-collegamenti/informazione-singola">IT</a></li><li><a href="/c/fr/information-horaires/recherche-de-liaisons/renseignement-individuel">FR</a></li></ul></div></div><div class="btn-group"><div class="dropdown d-none d-lg-block d-print-none"><a class="btn btn-default" href="/c/en/suchen-und-finden/search" aria-label="Suche"><i class="fa fa-search" aria-hidden="true"></i></a></div></div><div class="btn-group"><a class="btn btn-default" href="/c/en/meinrmv/anonym"><i class="fa fa-fw fa-user"></i>Login</a></div></div><div class="hamburger-icon hidden-lg"><button id="mobile-menu-toggler" class="hamburger hamburger--collapse" type="button" aria-label="Navigation" aria-expanded="false"><span class="hamburger-box"><span class="hamburger-inner"></span></span></button></div></div></div><div class="navbar-wrap"><div class="container"><nav class="navbar navbar-default navbar-main hidden-lg-down"><div class="navbar-collapse" id="main-navigation"><ul class="nav navbar-nav multi-column-nav"><li class="channel-0 nav-item dropdown"><a tabindex="101" href="/c/en/homepage" class="nav-link dropdown-toggle "> Homepage </a><div class="spacer"></div><ul class="dropdown-menu lno-menu"><li><div class="row"><div class="col-xs-12"><ul class="multi-column-dropdown"><li class="lno-reset"><a href="/c/reset"><span class="title">Startseite RMV</span></a></li><li class="lno-/homepage/startseite-mtv"><a tabindex="131" href="/c/en/homepage/startseite-mtv" class="dropdown-item sub "><span class="arrow">&gt;</span><span class="title">Landingpage MTV</span></a></li><li class="lno-/homepage/frankfurt"><a tabindex="132" href="/c/en/homepage/frankfurt" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Startseite RMV Frankfurt</span></a></li><li class="lno-/homepage/vgo"><a tabindex="133" href="/c/en/homepage/vgo" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Startseite VGO</span></a></li><li class="lno-/homepage/vht"><a tabindex="134" href="/c/en/homepage/vht" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Homepage VHT</span></a></li><li class="lno-/homepage/startseite-lnvg"><a tabindex="135" href="/c/en/homepage/startseite-lnvg" class="dropdown-item sub"><span class="arrow">&gt;</span><span class="title">Startseite LNVG</span></a></li><li class="lno-/homepage/vldw"><a tabindex="136" href="/c/en/homepage/vldw" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Homepage VLDW</span></a></li><li class="lno-/homepage/wetzlar"><a tabindex="137" href="/c/en/homepage/wetzlar" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Homepage RMV Wetzlar</span></a></li></ul></div></div></li></ul></li><li class="channel-0 nav-item dropdown"><a tabindex="102" href="/c/en/timetables" class="nav-link dropdown-toggle"> Timetables </a><div class="spacer"></div><ul class="dropdown-menu multi-column columns-3 container"><li><div class="row"><div class="row-height"><div class="channel-0 col-sm-3 col-height column-1"><div class="inside-full-height"><h3>Search for route &amp; tips</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/timetables/search-for-route-tips/individual-enquiry" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Individual enquiry</span></a></li></ul></div></div><div class="channel-0 col-sm-3 col-height column-2"><div class="inside-full-height"><h3>Timetables</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/timetables/timetables/personalised-route-timetable" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Personalised route timetable</span></a></li><li class="channel-0"><a tabindex="132" href="/c/en/timetables/timetables/service-timetable" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Service timetable</span></a></li><li class="channel-0"><a tabindex="133" href="/c/en/timetables/timetables/stop-display" class="dropdown-item sub "><span class="arrow">&gt;</span><span class="title">Stop display</span></a></li></ul></div></div><div class="channel-0 col-sm-3 col-height column-3"><div class="inside-full-height"><h3>Networks</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/timetables/networks/network-maps" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Network maps</span></a></li><li class="channel-0"><a tabindex="132" href="/c/en/timetables/networks/stations-stops" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Stations &amp; stops</span></a></li><li class="channel-0"><a tabindex="133" href="/c/en/timetables/networks/night-travel" class="dropdown-item sub"><span class="arrow">&gt;</span><span class="title">Night travel</span></a></li><li class="channel-0"><a tabindex="134" href="/c/en/timetables/networks/express-buses" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Express buses</span></a></li></ul></div></div><div class="col-3"></div></div></div></li></ul></li><li class="channel-0 nav-item dropdown"><a tabindex="103" href="/c/en/tickets" class="nav-link dropdown-toggle"> Tickets </a><div class="spacer"></div><ul class="dropdown-menu multi-column columns-3 container"><li><div class="row"><div class="row-height"><div class="channel-0 col-sm-3 col-height column-1"><div class="inside-full-height"><h3>Your ticket</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/tickets/your-ticket/tickets-overview" class="dropdown-item sub "><span class="arrow">&gt;</span><span class="title">Tickets - overview</span></a></li><li class="channel-0"><a tabindex="132" href="/c/en/tickets/your-ticket/digital-offers-at-a-glance" class="dropdown-item sub"><span class="arrow">&gt;</span><span class="title">Digital offers at a glance</span></a></li><li class="channel-0"><a tabindex="133" href="/c/en/tickets/your-ticket/fares-information" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Fares information</span></a></li></ul></div></div><div class="channel-0 col-sm-3 col-height column-2"><div class="inside-full-height"><h3>Shop</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/framepages/ticket-shop" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">RMV-TicketShop</span></a></li><li class="channel-0"><a tabindex="132" href="/c/en/shop/app-rmvgo" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">App RMVgo</span></a></li><li class="channel-0"><a tabindex="133" href="/c/en/shop/more-purchase-options" class="dropdown-item sub "><span class="arrow">&gt;</span><span class="title">More purchase options</span></a></li></ul></div></div><div class="channel-0 col-sm-3 col-height column-3"><div class="inside-full-height"><h3>Information &amp; Fare Regulations</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/tickets/information-fare-regulations/important-ticket-price-information" class="dropdown-item sub "><span class="arrow">&gt;</span><span class="title">Important ticket price information</span></a></li></ul></div></div><div class="col-3"></div></div></div></li></ul></li><li class="channel-0 nav-item dropdown"><a tabindex="104" href="/c/en/services" class="nav-link active current dropdown-toggle"> Services </a><div class="spacer"></div><ul class="dropdown-menu multi-column columns-2 container"><li><div class="row"><div class="row-height"><div class="channel-0 col-sm-3 col-height column-1"><div class="inside-full-height"><h3>Contact</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="https://www.rmv.de/elma/static/start.html" target="_blank" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Online service portal (only in German)</span></a></li><li class="channel-0"><a tabindex="132" href="/c/en/services/contact/rmv-sales-outlets-and-travel-offices" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">RMV sales offices and Mobility Centres</span></a></li><li class="channel-0"><a tabindex="133" href="/c/en/services/contact/your-local-contact" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Your local contact</span></a></li></ul></div></div><div class="channel-0 col-sm-3 col-height column-2"><div class="inside-full-height"><h3>Information</h3><ul class="multi-column-dropdown"><li class="channel-0"><a tabindex="131" href="/c/en/services/info/faq" class="dropdown-item sub "><span class="arrow">&gt;</span><span class="title">FAQ</span></a></li><li class="channel-0"><a tabindex="132" href="/c/en/services/info/persons-with-restricted-mobility-new" class="dropdown-item sub"><span class="arrow">&gt;</span><span class="title">Persons with restricted mobility new</span></a></li><li class="channel-0"><a tabindex="133" href="/c/en/information-on-rmv/rmv" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">About RMV</span></a></li><li class="channel-0"><a tabindex="134" href="/c/en/services/info/information-material" class="dropdown-item "><span class="arrow">&gt;</span><span class="title">Information material</span></a></li></ul></div></div><div class="col-6"></div></div></div></li></ul></li><li class="channel-0 nav-item no-dropdown"><a tabindex="105" href="/c/en/meinrmv" class="nav-link "> meinRMV </a></li></ul></div></nav></div></div><div class="container channel-1"><div class="row header-content"><div class="background"><div id="c148074" class="channel-0 frame frame- frame-type-rmvtemplate_onlinebanner frame-layout-0"><div class="OnlineBanner relaunch-layout" style="--background: url(&#039;/c/fileadmin/images/Banner/RMVTicketshop_Desktop_EN.jpg&#039;); --background-tablet: url(&#039;/c/fileadmin/images/Banner/RMVTicketshop_Tablet_Grafikmotiv.jpg&#039;)"><a href="/c/en/framepages/ticket-shop" target="_self" class="banner-link"><span class="sr-only"></span></a></div></div><div id="c73639" class="channel-0 frame frame- frame-type-rmvtemplate_meinrmvlogin frame-layout-0"><div class="MeinRmvLogin"><form action="https://www.rmv.de/auth/login.html" method="post" autocomplete="off"><div class="row"><div class="row-height"><div class="col-lg-2 col-height p-r-0"><h2><strong>mein</strong>RMV</h2><p>Login</p></div><div class="col-lg-8 col-height"><div class="row login-form"><div class="col-lg-6"><div class="form-group"><label for="login-email">E-Mail</label><input type="text" class="form-control" id="login-email" name="user" placeholder="E-Mail" autocomplete="new-password"></div></div><div class="col-lg-6"><div class="form-group"><label for="login-password">Password</label><span class="password-forgotten visible-lg"> Forgotten? <i>&nbsp;/&nbsp;</i> Register now </span><input type="password" class="form-control" id="login-password" name="password" placeholder="Password" autocomplete="new-password"></div></div></div></div><div class="mobile-links hidden-lg"><div class="col-xs-6"><span class="arrow">&gt;</span><span class="title">Forgotten?</span></div><div class="col-xs-6"><span class="arrow">&gt;</span><span class="title">Register now</span></div></div><div class="col-lg-2 col-height login-button"><input type="submit" class="btn btn-primary gray" value="log in"></div></div></div></form></div></div></div><div class="col-12 col-xl-4 route"><div id="c73641" class="channel-0 frame frame- frame-type-rmvtemplate_routeplanner frame-layout-0"><div class="RoutePlanner relaunch-layout"><div id="accordion-routeplanner" class="accordion" role="tablist" aria-multiselectable="true"><div class="accordion-item"><h2 id="accordion-header-routeplanner-0" class="accordion-header"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#panel-routeplanner-0"> Individual enquiry </button></h2><div id="panel-routeplanner-0" class="accordion-collapse collapse " aria-labelledby="accordion-header-routeplanner-0"><div class="accordion-body"><ol class="toolbox" role="tablifst"><li class="text-center" role="tab"><a class="on" href="#section-1"><span tabindex="-1"> Individual enquiry </span></a></li><li class="text-center" role="tab"><a href="#section-2"><span tabindex="-1"> Next services </span></a></li></ol><div class="section-group"><div class="section-wrapper"><div id="section-1" class="section on"><form class="form-horizontal" method="post" action="/auskunft/bin/jp/query.exe/en#focus"><input name="start" value="1" type="hidden"><input value="yes" name="isUserTime" type="hidden"><div class="form-group row"><label for="timetable-start" class="col-12 col-sm-2 control-label">from</label><div class="col-12 col-sm-10"><input class="form-control HafasSuggest" id="timetable-start" placeholder="Address / Stop" name="S" type="text" autocomplete="off"></div></div><div class="form-group row"><label for="timetable-end" class="col-12 col-sm-2 control-label">to</label><div class="col-12 col-sm-10"><input class="form-control HafasSuggest" id="timetable-end" placeholder="Address / Stop" name="Z" type="text" autocomplete="off"></div></div><div class="form-group row"><label for="timetable-time" class="col-12 col-sm-2 control-label">at</label><div class="col-12 col-sm-3"><input class="form-control prefill-current-time" id="timetable-time" name="time" type="text" autocomplete="off"></div><div class="col-12 col-sm-4 form-field-date"><div class="row"><label for="timetable-date" class="col-12 col-sm-3 control-label">Am</label><div class="col-12 col-sm-9"><input class="form-control datepicker" id="timetable-date" name="date" type="text" autocomplete="off"></div></div></div><div class="col-12 col-sm-3"><select name="timesel" class="form-control" autocomplete="off"><option value="depart" selected="selected">Dep.</option><option value="arrive">Arr.</option></select></div></div><div class="row"><div class="col-12 col-sm-10 col-12 col-sm-offset-2"><a class="search-details" href="/auskunft/bin/jp/query.exe/en#focus"> More information </a></div></div><div class="row"><div class="col-12 col-xs-12"><button class="btn btn-primary darkorange btn-block m-b-0" type="submit"> Show </button></div></div></form></div></div><div class="section-wrapper"><div id="section-2" class="section"><form class="form-horizontal" method="post" action="/auskunft/bin/jp/stboard.exe/en"><input type="hidden" value="1" name="start"><input type="hidden" name="maxJourneys" value="50"><input type="hidden" name="HWAI=JS!js" value="yes"><input type="hidden" name="HWAI=JS!ajax" value="yes"><div class="form-group row"><label for="timetable-station" class="col-12 col-sm-2 control-label"><span class="sr-only">Haltestelle</span><img src="/c/typo3conf/ext/rmvtemplate/Resources/Public/Images/routeplanner-station.png" alt=""/></label><div class="col-12 col-sm-10"><p>Departure times at a stop with the current traffic reports.</p><input class="form-control HafasSuggest" id="timetable-station" placeholder="Address / Stop" name="input" type="text" autocomplete="off"></div></div><div class="row"><div class="col-12 col-sm-10 col-12 col-sm-offset-2"><a class="search-details" href="/auskunft/bin/jp/stboard.exe/en"> More information </a></div></div><div class="row"><div class="col-12 col-xs-12"><button class="btn btn-primary darkorange btn-block m-b-0" type="submit"> Show </button></div></div></form></div></div></div></div></div></div></div></div></div></div></div></div></header><main class="main-content" id="content"><div class="container"><div class="background"><div class="row"><div class=" d-block col-12 d-sm-block col-sm-12 d-md-block col-md-12 d-lg-block col-lg-12 d-xl-block col-xl-4 col-menu hidden-lg-down"><div class="hidden-sm-down"><div class="box"><nav role="navigation" class="nav-sidebar"><ul class="nav nav-pills nav-stacked"><li class="channel-0 nav-item"><h3> Contact </h3><ul class="nav depth-1"><li class="channel-0 nav-item"><a href="https://www.rmv.de/elma/static/start.html" target="_blank" class="nav-link "><span class="title"> Online service portal (only in German) </span></a></li><li class="channel-0 nav-item"><a href="/c/en/services/contact/rmv-sales-outlets-and-travel-offices" class="nav-link "><span class="title"> RMV sales offices and Mobility Centres </span></a></li><li class="channel-0 nav-item"><a href="/c/en/services/contact/your-local-contact" class="nav-link "><span class="title"> Your local contact </span></a></li></ul></li><li class="channel-0 nav-item"><h3> Information </h3><ul class="nav depth-1"><li class="channel-0 nav-item"><a href="/c/en/services/info/faq" class="nav-link "><span class="title"> FAQ </span></a></li><li class="channel-0 nav-item"><a href="/c/en/services/info/persons-with-restricted-mobility-new" class="nav-link "><span class="title"> Persons with restricted mobility new </span></a></li><li class="channel-0 nav-item"><a href="/c/en/information-on-rmv/rmv" class="nav-link "><span class="title"> About RMV </span></a></li><li class="channel-0 nav-item"><a href="/c/en/services/info/information-material" class="nav-link "><span class="title"> Information material </span></a></li></ul></li></ul></nav></div></div><!--TYPO3SEARCH_begin--><!--TYPO3SEARCH_end--></div><div class=" d-block col-12 d-sm-block col-sm-12 d-md-block col-md-12 d-lg-block col-lg-12 d-xl-block col-xl-8 col-main"><!--TYPO3SEARCH_begin--><div id="c128400" class="channel-0 frame frame- frame-type-rmvtemplate_box frame-layout-0"><div class="box"><div id="c55795" class=""><h1 class=""> Service </h1><div class="ce-textpic ce-center ce-below"><div class="ce-bodytext"><p>Any questions? See if the answer to your question is there:</p><p><a href="/c/en/services/info/faq" target="_self"><i class="fa"></i>FAQ - frequently asked questions</a></p></div></div></div></div></div><div id="c128403" class="channel-0 frame frame- frame-type-rmvtemplate_box frame-layout-0"><div class="box"><div id="c55429" class="channel-0 frame frame-default frame-type-rmvtemplate_twocolumns frame-layout-0"><header><h1 class=""> Lost property </h1></header><div class="row"><div class="col-md-6"><div id="c55432" class=""><div class="ce-textpic ce-left ce-above"><div class="" data-ce-columns="1" data-ce-images="1"><figure><picture><source srcset="/c/fileadmin/_processed_/9/5/csm_Fundsachen_Koffer_Bahnsteig_a1759fa793.jpeg" media="(min-width: 1200px)"><source srcset="/c/fileadmin/_processed_/9/5/csm_Fundsachen_Koffer_Bahnsteig_9a3045a0ea.jpeg" media="(min-width: 992px)"><source srcset="/c/fileadmin/_processed_/9/5/csm_Fundsachen_Koffer_Bahnsteig_7892081bd6.jpeg" media="(min-width: 768px)"><source srcset="/c/fileadmin/_processed_/9/5/csm_Fundsachen_Koffer_Bahnsteig_aceefd8a3a.jpeg" media="(min-width: 576px)"><img src="/c/fileadmin/_processed_/9/5/csm_Fundsachen_Koffer_Bahnsteig_cf8853fd60.jpeg" alt="Wallet on a bench on the platform" title="" class="img-fluid "/></picture><figcaption class="figure-caption"><p>© Adobe Stock - photophonie</p></figcaption></figure></div><div class="ce-bodytext"></div></div></div></div><div class="col-md-6"><div id="c55434" class=""><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>If you have left something on buses and trains and at stops and stations please dial the RMV Service Hotline: 069 / 24 24 80 24.</p><p>Tell the hotline staff the mode of transport, route number and the name of the place or local district where you were travelling. Wherever possible, they will try to assist you further or at least provide you with the correct local contact.</p></div></div></div></div></div></div></div></div><div id="c189567" class="channel-0 frame frame- frame-type-rmvtemplate_box frame-layout-0"><div class="box"><div id="c189568" class="channel-0 frame frame- frame-type-rmvtemplate_twocolumns frame-layout-0"><div class="row"><div class="col-md-6"><div id="c189569" class=""><div class="ce-textpic ce-left ce-above"><div class="" data-ce-columns="1" data-ce-images="1"><figure><picture><source srcset="/c/fileadmin/_processed_/a/d/csm_Servicetelefon_719efa2af5.png" media="(min-width: 1200px)"><source srcset="/c/fileadmin/_processed_/a/d/csm_Servicetelefon_d24bb1c8f5.png" media="(min-width: 992px)"><source srcset="/c/fileadmin/_processed_/a/d/csm_Servicetelefon_14418a5986.png" media="(min-width: 768px)"><source srcset="/c/fileadmin/_processed_/a/d/csm_Servicetelefon_e02500d7d5.png" media="(min-width: 576px)"><img src="/c/fileadmin/_processed_/a/d/csm_Servicetelefon_5f08cb15c4.png" alt="Customer advisor on the phone " title="" class="img-fluid "/></picture><figcaption class="figure-caption"><p>© RMV/Haas</p></figcaption></figure></div><div class="ce-bodytext"></div></div></div></div><div class="col-md-6"><div id="c189570" class=""><h2 class=""> RMV Service Hotline – 24/7 </h2><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>You can get information on timetables and fares, leisure tips and on all aspects of RMV from the staff at the RMV Service Hotline: <strong>069 / 24 24 80 24</strong>.</p></div></div></div></div></div></div></div></div><div id="c55809" class="channel-0 frame frame-default frame-type-rmvtemplate_box frame-layout-0"><div class="box"><div id="c55821" class=""><h2 class=""> How to contact us </h2><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>Your concern can reach us and our partners in many ways: quickly via the online service portal or personally on site.</p></div></div></div><div id="c55825" class="channel-0 frame frame-default frame-type-rmvtemplate_threecolumnssameheight frame-layout-0"><div class="row has-box"><div class="row-height has-box"><div class="col-md-4 col-height"><div class="inside-full-height"><div id="c55874" class=""><div class="ce-textpic ce-center ce-above"><div class="" data-ce-columns="1" data-ce-images="1"><figure><picture><source srcset="/c/fileadmin/_processed_/d/3/csm_Kontakt_E-Mail_379c7a59b1.jpeg" media="(min-width: 1200px)"><source srcset="/c/fileadmin/_processed_/d/3/csm_Kontakt_E-Mail_fd08b72ca9.jpeg" media="(min-width: 992px)"><source srcset="/c/fileadmin/_processed_/d/3/csm_Kontakt_E-Mail_a9bd3dcab0.jpeg" media="(min-width: 768px)"><source srcset="/c/fileadmin/_processed_/d/3/csm_Kontakt_E-Mail_9838f16a48.jpeg" media="(min-width: 576px)"><img src="/c/fileadmin/_processed_/d/3/csm_Kontakt_E-Mail_cfbe5fe730.jpeg" alt="Hands using a keyboard" title="" class="img-fluid center-block "/></picture><figcaption class="figure-caption"><p>© RMV</p></figcaption></figure></div><div class="ce-bodytext"><p class="align-center"><a href="https://www.rmv.de/elma/static/start.html" title="Opens in a new window: Online service portal" target="_blank" class="external-link-new-window"><i class="fa"></i>Enquiries, questions or criticism</a> via Web (only in German)</p></div></div></div></div></div><div class="col-md-4 col-height"><div class="inside-full-height"><div id="c55882" class=""><div class="ce-textpic ce-center ce-above"><div class="" data-ce-columns="1" data-ce-images="1"><figure><picture><source srcset="/c/fileadmin/_processed_/e/8/csm_Kontakt__ansprechpartner_vor_ort_2017_5ec8bc2592.jpg" media="(min-width: 1200px)"><source srcset="/c/fileadmin/_processed_/e/8/csm_Kontakt__ansprechpartner_vor_ort_2017_805b219dc4.jpg" media="(min-width: 992px)"><source srcset="/c/fileadmin/_processed_/e/8/csm_Kontakt__ansprechpartner_vor_ort_2017_c3b0f65ce3.jpg" media="(min-width: 768px)"><source srcset="/c/fileadmin/_processed_/e/8/csm_Kontakt__ansprechpartner_vor_ort_2017_a8662a5851.jpg" media="(min-width: 576px)"><img src="/c/fileadmin/_processed_/e/8/csm_Kontakt__ansprechpartner_vor_ort_2017_ec83404d1f.jpg" alt="Customer at a service counter" title="" class="img-fluid center-block "/></picture><figcaption class="figure-caption"><p>© RMV/Stefanie Kösling</p></figcaption></figure></div><div class="ce-bodytext"><p class="align-center"><a href="/c/en/services/contact/your-local-contact" target="_self"><i class="fa"></i>Contact partner on site</a></p></div></div></div></div></div><div class="col-md-4 col-height"><div class="inside-full-height"><div id="c55888" class=""><div class="ce-textpic ce-center ce-above"><div class="" data-ce-columns="1" data-ce-images="1"><figure><picture><source srcset="/c/fileadmin/_processed_/3/f/csm_Vertriebsstellen_Startseite_360x250_34501b780e.png" media="(min-width: 1200px)"><source srcset="/c/fileadmin/_processed_/3/f/csm_Vertriebsstellen_Startseite_360x250_7f2dfa6c7c.png" media="(min-width: 992px)"><source srcset="/c/fileadmin/_processed_/3/f/csm_Vertriebsstellen_Startseite_360x250_fddaa7bfb0.png" media="(min-width: 768px)"><source srcset="/c/fileadmin/_processed_/3/f/csm_Vertriebsstellen_Startseite_360x250_5b08fdefbe.png" media="(min-width: 576px)"><img src="/c/fileadmin/_processed_/3/f/csm_Vertriebsstellen_Startseite_360x250_3a460a556b.png" alt="A service desk with two employees and two clients at each end" title="" class="img-fluid center-block "/></picture><figcaption class="figure-caption"><p>© RMV / Arne Landwehr</p></figcaption></figure></div><div class="ce-bodytext"><p class="text-center"><a href="/c/en/services/contact/rmv-sales-outlets-and-travel-offices" target="_self"><i class="fa"></i>RMV points of sale</a></p></div></div></div></div></div></div></div></div></div></div><div id="c55797" class="channel-0 frame frame-default frame-type-rmvtemplate_box frame-layout-0"><div class="box"><div id="c57710" class=""><h2 class=""> Guarantees &amp; rights of passengers </h2><div class="ce-textpic ce-left ce-above"><div class="ce-bodytext"><p>The following applies in principle: Passengers can expect their mode of transport to be punctual. If this does not happen, there are various ways to get part of the fare back, for example.</p></div></div></div><div id="c180270" class="channel-0 frame frame- frame-type-rmvtemplate_twocolumnssameheight frame-layout-0"><div class="row has-box"><div class="row-height has-box"><div class="col-md-6 col-height"><div class="inside-full-height"><div id="c57715" class=""><div class="ce-textpic ce-center ce-above"><div class="ce-bodytext"><p class="align-left">Only for holders of personal annual tickets of the adult fare: Reimbursement of taxi costs or long-distance tickets in case of delays in regional transport.</p><p><a href="https://www.rmv.de/c/de/service/garantien-fahrgastrechte/mobilitaetsgarantie-persoenliche-jahreskarte/" title="Opens internal link in current window" target="_blank"><i class="fa"></i>Mobility guarantee for personal annual ticket</a>&nbsp;(only in German)</p></div></div></div></div></div><div class="col-md-6 col-height"><div class="inside-full-height"><div id="c57717" class=""><div class="ce-textpic ce-center ce-above"><div class="ce-bodytext"><p class="align-left">Passengers are entitled to compensation <strong>or</strong> reimbursement of the fare in the event of delays or cancellation of the train. In addition, under certain conditions, costs for alternative transport by long-distance train or taxi may be reimbursed.</p><p><a href="https://www.rmv.de/c/de/service/garantien-fahrgastrechte/fahrgastrechte-im-eisenbahnverkehr/" target="_blank" class="external-link-new-window"><i class="fa"></i>Passenger rights in railway transport</a>&nbsp;(only in German)</p></div></div></div></div></div></div></div></div></div></div><!--TYPO3SEARCH_end--></div></div></div></div></main><footer id="footer" class="channel-1"><div class="footer-section"><div class="container"><div id="c1050" class="channel-0 frame frame-default frame-type-div frame-layout-0"><a id="c1211"></a><hr class="ce-div"/></div><hr><div class="row"><div class="col-xs-12"><ul class="footer-links list-inline"><li><a href="/c/en/information-on-rmv/rmv" class=" ">About RMV</a></li><li><a href="/c/en/contact-1" class=" ">Contact</a></li><li><a href="/c/en/legal-information/legal-notice" class=" ">Legal notice</a></li><li><a href="http://www.rmv.de/c/de/rechtliche-hinweise/agb/" class=" ">General terms and conditions</a></li><li><a href="http://www.rmv.de/c/de/rechtliche-hinweise/datenschutz/" class=" ">Privacy protection</a></li></ul></div><div class="col-xs-12 text-center"><p class="copyright">&copy; Rhein-Main-Verkehrsverbund - all information subject to change</p></div></div></div></div></footer><div hidden><nav id="sidemenu"><ul><li class="channel-0 page_4"><a href="/c/en/homepage" target="_self">Homepage</a><ul class="lno-menu"><li class="lno-reset"><a href="/c/reset"><span class="title">Startseite RMV</span></a></li><li class="channel-0 page_383 lno-/homepage/startseite-mtv"><a href="/c/en/homepage/startseite-mtv" target="_self">Landingpage MTV</a><ul><li class="channel-0 page_394"><a href="/c/en/start/main-taunus/die-mtv/wir-ueber-uns" target="_self">MTV</a><ul><li class="channel-0 page_4313"><a href="/c/en/start/main-taunus/die-mtv/wir-ueber-uns" target="_self" title="About Us">About Us</a></li><li class="channel-0 page_4328"><a href="/c/en/start/main-taunus/die-mtv/kontakt" target="_self" title="Contact Us">Contact Us</a></li></ul></li></ul></li><li class="channel-0 page_384"><a href="/c/en/homepage/frankfurt" target="_self" title="Startseite RMV Frankfurt">Startseite RMV Frankfurt</a></li><li class="channel-0 page_2385"><a href="/c/en/homepage/vgo" target="_self" title="Startseite VGO">Startseite VGO</a></li><li class="channel-0 page_8458"><a href="/c/en/homepage/vht" target="_self" title="Homepage VHT">Homepage VHT</a></li><li class="channel-0 page_9431 lno-/homepage/startseite-lnvg"><a href="/c/en/homepage/startseite-lnvg" target="_self">Startseite LNVG</a><ul><li class="channel-0 page_9470"><a target="_self" title="Fahrpläne &amp; Abfahrtszeiten">Fahrpläne & Abfahrtszeiten</a></li></ul></li><li class="channel-0 page_9842"><a href="/c/en/homepage/vldw" target="_self" title="Homepage VLDW">Homepage VLDW</a></li><li class="channel-0 page_11641"><a href="/c/en/homepage/wetzlar" target="_self" title="Homepage RMV Wetzlar">Homepage RMV Wetzlar</a></li></ul></li><li class="channel-0 page_144"><a href="/c/en/timetables" target="_self">Timetables</a><ul><li class="channel-0 page_151"><a href="/c/en/timetables/search-for-route-tips/individual-enquiry" target="_self">Search for route & tips</a><ul><li class="channel-0 page_155"><a href="/c/en/timetables/search-for-route-tips/individual-enquiry" target="_self" title="Individual enquiry">Individual enquiry</a></li></ul></li><li class="channel-0 page_152"><a href="/c/en/timetables/timetables/personalised-route-timetable" target="_self">Timetables</a><ul><li class="channel-0 page_188"><a href="/c/en/timetables/timetables/personalised-route-timetable" target="_self" title="Personalised route timetable">Personalised route timetable</a></li><li class="channel-0 page_189"><a href="/c/en/timetables/timetables/service-timetable" target="_self" title="Service timetable">Service timetable</a></li><li class="channel-0 page_190"><a href="/c/en/timetables/timetables/stop-display" target="_self">Stop display</a><ul><li class="channel-0 page_1214"><a href="/c/en/timetables/timetables/stop-display/next-services" target="_self" title="Next services">Next services</a></li><li class="channel-0 page_1210"><a href="/c/en/timetables/timetables/stop-display/display-stops-according-to-service" target="_self" title="Display stops according to service">Display stops according to service</a></li><li class="channel-0 page_1211"><a href="/c/en/timetables/timetables/stop-display/display-stops-according-to-departure-times" target="_self" title="Display stops according to departure times">Display stops according to departure times</a></li></ul></li></ul></li><li class="channel-0 page_11925"><a href="/c/en/timetables/networks/network-maps" target="_self">Networks</a><ul><li class="channel-0 page_12785"><a href="/c/en/timetables/networks/network-maps" target="_self" title="Network maps">Network maps</a></li><li class="channel-0 page_214"><a href="/c/en/timetables/networks/stations-stops" target="_self" title="Stations &amp; stops">Stations & stops</a></li><li class="channel-0 page_216"><a href="/c/en/timetables/networks/night-travel" target="_self">Night travel</a><ul><li class="channel-0 page_947"><a href="/c/en/timetables/networks/night-travel/night-travel-frankfurtrheinmain" target="_self" title="Night travel FrankfurtRheinMain">Night travel FrankfurtRheinMain</a></li><li class="channel-0 page_943"><a href="/c/en/timetables/networks/night-travel/wiesbaden-nightliner" target="_self" title="Wiesbaden: Nightliner">Wiesbaden: Nightliner</a></li><li class="channel-0 page_941"><a href="/c/en/timetables/networks/night-travel/mainz-night-lines" target="_self" title="Mainz: Night lines">Mainz: Night lines</a></li><li class="channel-0 page_2267"><a href="/c/en/timetables/networks/night-travel/darmstadt-and-district-darmstadt-dieburg-nightliners" target="_self" title="Darmstadt and district Darmstadt-Dieburg: NightLiners">Darmstadt and district Darmstadt-Dieburg: NightLiners</a></li><li class="channel-0 page_2290"><a href="/c/en/timetables/networks/night-travel/giessen-venus-and-saturn-night-buses" target="_self" title="Gießen: Venus and Saturn night buses">Gießen: Venus and Saturn night buses</a></li></ul></li><li class="channel-0 page_6784"><a href="/c/en/timetables/networks/express-buses" target="_self" title="Express buses">Express buses</a></li></ul></li></ul></li><li class="channel-0 page_145"><a href="/c/en/tickets" target="_self">Tickets</a><ul><li class="channel-0 page_194"><a href="/c/en/tickets/your-ticket/tickets-overview" target="_self">Your ticket</a><ul><li class="channel-0 page_198"><a href="/c/en/tickets/your-ticket/tickets-overview" target="_self">Tickets - overview</a><ul><li class="channel-0 page_619"><a href="/c/en/tickets/your-ticket/tickets-overview/annual-season-tickets" target="_self">Annual season tickets</a><ul><li class="channel-0 page_672"><a href="/c/en/tickets/your-ticket/tickets-overview/annual-season-tickets/named-adult-annual-season-ticket-sub" target="_self" title="Named adult annual season ticket (sub)">Named adult annual season ticket (sub)</a></li><li class="channel-0 page_674"><a href="/c/en/tickets/your-ticket/tickets-overview/annual-season-tickets/transferable-adult-annual-season-ticket-sub" target="_self" title="Transferable adult annual season ticket (sub)">Transferable adult annual season ticket (sub)</a></li><li class="channel-0 page_676"><a href="/c/en/tickets/your-ticket/tickets-overview/annual-season-tickets/transferable-adult-annual-season-ticket-cash" target="_self" title="Transferable adult annual season ticket (cash)">Transferable adult annual season ticket (cash)</a></li><li class="channel-0 page_12419"><a href="/c/en/tickets/your-ticket/tickets-overview/annual-season-tickets/9-oclock-adult-annual-season-ticket" target="_self" title="9-o'clock adult annual season ticket">9-o'clock adult annual season ticket</a></li><li class="channel-0 page_1754"><a href="/c/en/tickets/your-ticket/tickets-overview/annual-season-tickets/schuelerticket-hessen-fuer-schuelerinnen-schueler-und-azubis" target="_self" title="Schülerticket Hessen für Schülerinnen, Schüler und Azubis">Schülerticket Hessen für Schülerinnen, Schüler und Azubis</a></li><li class="channel-0 page_9934"><a href="/c/en/fahrkarten/die-richtige-fahrkarte/tickets-overview/annual-season-tickets/hesse-senior-citizen-ticket" target="_self" title="Hesse senior citizen ticket">Hesse senior citizen ticket</a></li></ul></li><li class="channel-0 page_686"><a href="/c/en/tickets/your-ticket/tickets-overview/monthly-tickets" target="_self">Monthly tickets</a><ul><li class="channel-0 page_700"><a href="/c/en/tickets/your-ticket/tickets-overview/monthly-tickets/monthly-ticket-for-adults" target="_self" title="Monthly ticket for adults">Monthly ticket for adults</a></li><li class="channel-0 page_698"><a href="/c/en/tickets/your-ticket/tickets-overview/monthly-tickets/900-monthly-ticket-for-adults" target="_self" title="9-o'clock monthly ticket for adults">9-o'clock monthly ticket for adults</a></li><li class="channel-0 page_696"><a href="/c/en/tickets/your-ticket/tickets-overview/monthly-tickets/65-plus-monthly-ticket" target="_self" title="65-plus monthly ticket">65-plus monthly ticket</a></li><li class="channel-0 page_694"><a href="/c/en/tickets/your-ticket/tickets-overview/monthly-tickets/monthly-ticket-for-pupils-and-apprentices" target="_self" title="Monthly ticket for pupils and apprentices">Monthly ticket for pupils and apprentices</a></li></ul></li><li class="channel-0 page_688"><a href="/c/en/tickets/your-ticket/tickets-overview/weekly-tickets" target="_self">Weekly tickets</a><ul><li class="channel-0 page_692"><a href="/c/en/tickets/your-ticket/tickets-overview/weekly-tickets/weekly-ticket-for-adults" target="_self" title="Weekly ticket for adults">Weekly ticket for adults</a></li><li class="channel-0 page_690"><a href="/c/en/tickets/your-ticket/tickets-overview/weekly-tickets/weekly-ticket-for-pupils-and-apprentices" target="_self" title="Weekly ticket for pupils and apprentices">Weekly ticket for pupils and apprentices</a></li></ul></li><li class="channel-0 page_708"><a href="/c/en/tickets/your-ticket/tickets-overview/day-tickets" target="_self">Day tickets</a><ul><li class="channel-0 page_815"><a href="/c/en/tickets/your-ticket/tickets-overview/day-tickets/day-ticket" target="_self" title="Day ticket">Day ticket</a></li></ul></li><li class="channel-0 page_788"><a href="/c/en/tickets/your-ticket/tickets-overview/single-tickets" target="_self">Single tickets</a><ul><li class="channel-0 page_786"><a href="/c/en/tickets/your-ticket/tickets-overview/single-tickets/single-ticket" target="_self" title="Single ticket">Single ticket</a></li></ul></li><li class="channel-0 page_785"><a href="/c/en/tickets/your-ticket/tickets-overview/single-tickets/onward-travel-ticket" target="_self" title="Onward travel ticket">Onward travel ticket</a></li><li class="channel-0 page_1835"><a href="/c/en/tickets/your-ticket/tickets-overview/tickets-for-special-events" target="_self">Tickets for special events</a><ul><li class="channel-0 page_1841"><a href="/c/en/tickets/your-ticket/tickets-overview/tickets-for-special-events/kombitickets" target="_self" title="KombiTickets">KombiTickets</a></li><li class="channel-0 page_14415"><a href="/c/en/tickets/your-ticket/tickets-overview/tickets-for-special-events/tourist-and-leisure-tickets" target="_self" title="Tourist and leisure tickets">Tourist and leisure tickets</a></li><li class="channel-0 page_1845"><a href="/c/en/tickets/your-ticket/tickets-overview/tickets-for-special-events/rmv-tickets-on-rhine-ferries" target="_self" title="RMV tickets on Rhine ferries">RMV tickets on Rhine ferries</a></li></ul></li><li class="channel-0 page_1814"><a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets" target="_self">DB CooperationTickets</a><ul><li class="channel-0 page_1816"><a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets/db-surcharge-for-using-icec-trains-in-the-area-covered-by-the-rmv-network" target="_self" title="DB surcharge for using IC/EC trains in the area covered by the RMV network">DB surcharge for using IC/EC trains in the area covered by the RMV network</a></li><li class="channel-0 page_1847"><a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets/bahncard-25-bahncard-50" target="_self" title="BahnCard 25 / BahnCard 50">BahnCard 25 / BahnCard 50</a></li><li class="channel-0 page_1849"><a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets/bahncard-100" target="_self" title="BahnCard 100">BahnCard 100</a></li><li class="channel-0 page_1853"><a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets/cityticket" target="_self" title="CityTicket">CityTicket</a></li><li class="channel-0 page_1855"><a href="/c/en/tickets/your-ticket/tickets-overview/db-cooperationtickets/long-distance-supplementary-ticket-and-use-of-ice-services" target="_self" title="Long-distance supplementary ticket and use of ICE services">Long-distance supplementary ticket and use of ICE services</a></li></ul></li><li class="channel-0 page_789"><a href="/c/en/tickets/your-ticket/tickets-overview/tickets-for-specific-passenger-groups" target="_self">Tickets for specific passenger groups</a><ul><li class="channel-0 page_793"><a href="/c/en/tickets/your-ticket/tickets-overview/tickets-for-specific-passenger-groups/rmv-semesterticket" target="_self" title="RMV-SemesterTicket">RMV-SemesterTicket</a></li><li class="channel-0 page_2020"><a href="/c/en/tickets/your-ticket/tickets-overview/information-for-specific-passenger-groups/vocational-training-pass" target="_self" title="Vocational training pass">Vocational training pass</a></li><li class="channel-0 page_2008"><a href="/c/en/tickets/your-ticket/tickets-overview/tickets-for-specific-passenger-groups/mobilityticket-for-refugees" target="_self" title="MobilityTicket for refugees">MobilityTicket for refugees</a></li><li class="channel-0 page_2038"><a href="/c/en/tickets/your-ticket/tickets-overview/information-for-specific-passenger-groups/free-travel-entitlement-for-passengers-with-severe-disabilities" target="_self" title="Free travel entitlement for passengers with severe disabilities">Free travel entitlement for passengers with severe disabilities</a></li></ul></li><li class="channel-0 page_712"><a href="/c/en/tickets/your-ticket/tickets-overview/local-tickets" target="_self" title="Local tickets">Local tickets</a></li></ul></li><li class="channel-0 page_6118"><a href="/c/en/tickets/your-ticket/digital-offers-at-a-glance" target="_self">Digital offers at a glance</a><ul><li class="channel-0 page_187"><a 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href="/c/en/tickets/information-fare-regulations/important-ticket-price-information/travelling-without-a-ticket-or-with-an-invalid-ticket" target="_self" title="Travelling without a ticket or with an invalid ticket">Travelling without a ticket or with an invalid ticket</a></li><li class="channel-0 page_1729"><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information/carriage-of-bicycles" target="_self" title="Carriage of bicycles">Carriage of bicycles</a></li><li class="channel-0 page_1731"><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information/additional-person-on-frequent-travel-tickets" target="_self" title="Additional person on frequent travel tickets">Additional person on frequent travel tickets</a></li><li class="channel-0 page_1743"><a href="/c/en/tickets/information-fare-regulations/important-ticket-price-information/return-of-rmv-tickets" target="_self" title="Return of RMV tickets">Return of RMV tickets</a></li><li 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