Europski Potrošački Centar

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izgubite let, kada vam zakasni prtljaga...</p> </div> </a> </div> <div class="item"> <img src="https://www.ecc-croatia.hr/resources/slider/6.jpg" alt="KUPOVINA DOBARA I USLUGA"> <a href="/kupovina-roba-i-usluga/"> <div class="inside"> <h2>KUPOVINA DOBARA I USLUGA</h2> <p>Kako ostvariti garanciju, povrat novca i koja su vaša prava...</p> </div> </a> </div> <div class="item"> <img src="https://www.ecc-croatia.hr/resources/slider/8.jpg" alt="TIMESHARE I PRAZNICI"> <a href="/timesharing/"> <div class="inside"> <h2>TIMESHARE I PRAZNICI</h2> <p>Saznajte sve o timesharingu u EU...</p> </div> </a> </div> <div class="item"> <img src="https://www.ecc-croatia.hr/resources/slider/9.jpg" alt="NAJAM AUTOMOBILA"> <a href="/najam-automobila/"> <div class="inside"> <h2>NAJAM AUTOMOBILA</h2> <p>Savjeti na što sve trebate pripaziti kada unajmljujete automobil u EU...</p> </div> </a> </div> </div>  <a class="left carousel-control" href="#myCarousel" role="button" data-slide="prev"> <span class="glyphicon 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class="arguments row" id="full"> <div class="col-md-6 col-sm-12 col-xs-12"> <div class="moze row"> <div class="icon col-md-1 col-sm-12 col-xs-12"> <i class="fa fa-3x fa-check-circle"></i> </div> <section class="hideme afirm-text col-md-11 col-sm-12 col-xs-12"> <h4> Europski potrošački centar Hrvatska <span>MOŽE</span>:</h4> </section> <div class="mozesection"> <div class="hideme argyes col-md-12 col-sm-12 col-xs-12"> <i class="lstyleyes fa fa-2x fa-angle-right"></i> <p> dati savjete o potrošačkim pravima kada kupujete ili putujete po Europskoj uniji, Norveškoj, Islandu ili Ujedinjenoj Kraljevini.</p> </div> <div class="hideme argyes col-md-12 col-sm-12 col-xs-12"> <i class="lstyleyes fa fa-2x fa-angle-right"></i> <p> dati savjete o potrošačkim pravima u slučaju pritužbe prilikom prekogranične kupovine kod trgovca sa sjedištem u drugoj zemlji Europske unije, Norveškoj, Islandu ili Ujedinjenoj Kraljevini.</p> </div> <div class="hideme argyes col-md-12 col-sm-12 col-xs-12"> <i class="lstyleyes fa fa-2x fa-angle-right"></i> <p> kontaktirati Europski potrošački centar u zemlji trgovca i tražiti da, u Vaše ime, kontaktira trgovca i pokuša pronaći rješenje za Vašu pritužbu.</p> </div> <div class="hideme argyes col-md-12 col-sm-12 col-xs-12"> <i class="lstyleyes fa fa-2x fa-angle-right"></i> <p> savjetovati Vas o budućim koracima ako sporazumno rješenje nije moguće, npr. uputiti Vas da sklopite izvansudsku nagodbu ili poduzmete drugu odgovarajuću radnju.</p> </div> <div class="hideme argyes col-md-12 col-sm-12 col-xs-12"> <i class="lstyleyes fa fa-2x fa-angle-right"></i> <p> savjetovati Vas kome uputiti žalbu ili Vam pomoći u pronalasku odgovarajućeg nadležnog tijela, ako je Vaš slučaj izvan nadležnosti Europskog potrošačkog centra.</p> </div> </div> </div> </div> <div class="col-md-6 col-sm-12 col-xs-12"> <div class="nemoze row"> <div class="hideme icon col-md-1 col-sm-12 col-xs-12"> <i class="fa fa-3x fa-minus-circle"></i> </div> <section class="hideme afirm-text col-md-11 col-sm-12 col-xs-12"> <h4> Europski potrošački centar Hrvatska <span>NE MOŽE</span>:</h4> </section> <div class="nemozesection"> <div class="hideme argno col-md-12 col-sm-12 col-xs-12"> <i class="lstyle fa fa-2x fa-angle-right"></i> <p> prisiliti trgovce na poduzimanje odgovarajućih mjera.</p> </div> <div class="hideme argno col-md-12 col-sm-12 col-xs-12"> <i class="lstyle fa fa-2x fa-angle-right" ></i> <p>biti Vaš pravni zastupnik.</p> </div> <div class="hideme argno col-md-12 col-sm-12 col-xs-12"> <i class="lstyle fa fa-2x fa-angle-right"></i> <p>rješavati pritužbe hrvatskih potrošača na hrvatske trgovce. Ukoliko trebate savjet vezan uz nacionalnu zaštitu potrošača, obratite se Ministarstvu gospodarstva na <u><a href="https://www.szp.hr/sve-potrosacke-teme-na-jednom-mjestu/besplatni-telefon-za-potrosace-0800-414-414/207" target="_blank" style="color:#FFF">besplatni telefon za potrošače: 0800 414 414</a></strong>.</u> </div> <div class="hideme argno col-md-12 col-sm-12 col-xs-12"> <i class="lstyle fa fa-2x fa-angle-right"></i> <p> rješavati pritužbe na trgovce izvan zemalja Europske unije, Norveške, Islanda ili Ujedinjene Kraljevine (npr. Kanade ili SAD-a).<br /><br /><br /><br /><br /><br /></p> </div> </div> </div> </div> </div> <div class="hideme topicrow row"> <section class="col-md-4 col-sm-12 col-xs-12"> <h3><a href="/vijesti/">Novosti</a></h3> </section> <div class="col-md-4"></div> <div id="more_news" class="col-md-4 col-sm-12 col-xs-12"> </div> </div> <div class="hrrow row"> <div class="col-md-12 col-sm-12 col-xs-12"> <hr> </div> </div> <div id="novostirow" class="row"> <a href="/vijesti/241/jutro-poslije-crnog-petka-kako-se-nositi-s-impulzivnim-kupovinama-i-iskoristiti-pravo-na-povrat"> <div class="hideme col-lg-4 col-md-6 col-sm-12 "> <div class="newscontainer"> <div class="imgcontainer "><img src="https://www.ecc-croatia.hr/resources/news/241/small.jpg" alt="Jutro poslije Crnog petka: kako se nositi s impulzivnim kupovinama i iskoristiti pravo na povrat" width="150"></div> <div class="newstext"> <p>Kupili ste nešto i zažalili jer vam to možda ipak i nij...</p> </div> </div> </div> </a> <a href="/vijesti/240/adventski-kalendar-2024-korisni-savjeti-za-potrosace"> <div class="hideme col-lg-4 col-md-6 col-sm-12 "> <div class="newscontainer"> <div class="imgcontainer "><img src="https://www.ecc-croatia.hr/resources/news/240/small.jpg" alt="Adventski kalendar 2024.: korisni savjeti za potrošače" width="150"></div> <div class="newstext"> <p>‌Blagdansko vrijeme donosi posebne izazove za potrošače...</p> </div> </div> </div> </a> <a href="/vijesti/239/ususret-crnom-petku-kako-sigurno-kupovati-i-ostvariti-ustede"> <div class="hideme col-lg-4 col-md-6 col-sm-12 "> <div class="newscontainer"> <div class="imgcontainer "><img src="https://www.ecc-croatia.hr/resources/news/239/small.jpg" alt="Ususret Crnom petku: kako sigurno kupovati i ostvariti uštede" width="150"></div> <div class="newstext"> <p>‌S obzirom na to da je studeni poznat kao mjesec čestih...</p> </div> </div> </div> </a> <div id="izdvojeno" class="hideme topicrow row"> <section class="mobile-topic-row col-md-12 col-sm-12 col-xs-12"> <h3>Izdvojeno iz potrošačkih tema</h3> </section> </div> <div class="hrrow row"> <div class="col-md-12 col-sm-12 col-xs-12"> <hr> </div> </div> <div id="potrosrow" class="row"> <div class="hideme potros col-md-3 col-sm-6 col-xs-12"> <div class="iconcontainer"> <i class="icon2 fa fa-5x fa-plane"></i> </div> <div class="potrostextcontainer"> <article class="potrostext"> <h4>Putovanje zrakoplovom</h4> <p>Putovanje zrakoplovom Upoznajte se sa svojim pravima i potražite pomoć od Europskog potrošačkog centra Hrvatska u slučaju ako vam je otkazan let, uskraćen ukrcaj ili u slu...</p> </article> </div> <a href="putovanje-zrakoplovom"> <div id="zrakoplov" class="potrosbutton"> Pročitaj više <i class="fa fa-1x fa-angle-right"></i> </div> </a> </div> <div class="hideme potros col-md-3 col-sm-6 col-xs-12"> <div class="iconcontainer"> <i class="icon2 fa fa-5x fa-question-circle"></i> </div> <div class="potrostextcontainer"> <article class="potrostext"> <h4>Materijalni nedostaci i garancija</h4> <p>Materijalni nedostaci i garancija – koje su sličnosti, a koje razlike? U situacijama kada potrošač kupi određeni proizvod koji se pokaže neispravnim, često mu se postavlja dilem...</p> </article> </div> <a href="materijalni-nedostaci-i-garancija"> <div id="internet" class="potrosbutton"> Pročitaj više <i class="fa fa-1x fa-angle-right"></i> </div> </a> </div> <div class="hideme potros col-md-3 col-sm-6 col-xs-12"> <div class="iconcontainer"> <i class="icon2 fa fa-5x fa-shopping-cart"></i> </div> <div class="potrostextcontainer"> <article class="potrostext"> <h4>Trgovina putem interneta</h4> <p>Trgovina putem interneta Europsko zakonodavstvo pruža zaštitu potrošačima prilikom kupovine putem interneta od trgovaca sa sjedištem u drugoj zemlji Europske unije, Island...</p> </article> </div> <a href="trgovina-putem-interneta"> <div id="timesharing" class="potrosbutton"> Pročitaj više <i class="fa fa-1x fa-angle-right"></i> </div> </a> </div> <div class="hideme potros col-md-3 col-sm-6 col-xs-12"> <div class="iconcontainer"> <i class="icon2 fa fa-5x fa-shopping-bag"></i> </div> <div class="potrostextcontainer"> <article class="potrostext"> <h4>Kupovina roba i usluga</h4> <p>Prekogranična kupovina roba i usluga Prekograničnom kupovinom roba i usluga u drugoj zemlji Europske unije, Islandu, Norveškoj ili Ujedinjenoj Kraljevini imate ista potrošačka...</p> </article> </div> <a href="kupovina-roba-i-usluga"> <div id="automobil" class="potrosbutton"> Pročitaj više <i class="fa fa-1x fa-angle-right"></i> </div> </a> </div> </div> </main> <div id="gray" class="container-fluid"> <div class="container"> <div id="grayrow" class="row"> <div class="hideme col-md-4 col-sm-4 col-xs-12" > <a href="https://app.forbrukerradet.no/flyrett/hr/" target="_blank"> <div class="graycontainer"> <img class="img-responsive" src="/html/img/kalkulator-leta.jpg" alt="Upitnik"> <div class="graytextcontainer"> <section class="graytext"> <h3>Kalkulator<br>leta</h3> </section> <div class="iconholder"> <i class="fa fa-3x fa-angle-right"></i> </div> </div> </div> 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