Staff resources | MyIT

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data-click_name="Using AV services">Using AV services</a><br /> <a title="Storage page" href="/myit/services/storing-sharing-files" data-click_category="TextComponentRichText" data-click_id="text_Storing files and data" data-click_title="RichText" data-click_name="Storing files and data">Storing & sharing files</a><br /> </p> </div> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text_copy-1819640951" data-component_title="Staff resources"> <div class="cmp-text"> <p><a title="Microsoft Office 365 page" href="/myit/services/software-applications/microsoft-office-365" data-click_category="TextComponentRichText" data-click_id="text_Microsoft Office 365" data-click_title="RichText" data-click_name="Microsoft Office 365">Using Microsoft Office 365</a><br /> <a title="Adobe page" href="/myit/services/software-applications/adobe" data-click_category="TextComponentRichText" data-click_id="text_Using Adobe" data-click_title="RichText" data-click_name="Using Adobe">Using Adobe</a><br /> <a title="Copilot page" href="/myit/services/software-applications/using-copilot" data-click_category="TextComponentRichText" data-click_id="text_Using Microsoft Copilot" data-click_title="RichText" data-click_name="Using Microsoft Copilot">Using Copilot</a><br /> <a title="Software for staff page" href="/myit/services/software-applications/software-for-staff" data-click_category="TextComponentRichText" data-click_id="text_Software for staff" data-click_title="RichText" data-click_name="Software for staff">Software for staff</a></p> </div> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text_copy-678374986" data-component_title="Staff resources"> <div class="cmp-text"> <p><a title="Cyber security page" href="/myit/security" data-click_category="TextComponentRichText" data-click_id="text_Cyber security" data-click_title="RichText" data-click_name="Cyber security">Cyber security</a><br /> <a title="MyUNSW portal" href="https://my.unsw.edu.au/" data-click_category="TextComponentRichText" data-click_id="text_MyUNSW" data-click_title="RichText" data-click_name="MyUNSW">MyUNSW</a><br /> <a href="/myit/services/support/it-forms" data-click_category="TextComponentRichText" data-click_id="text_IT forms for staff" data-click_title="RichText" data-click_name="IT forms for staff" target="_self">IT forms for staff</a><br /> <a href="/myit/services/software-applications/staff-educational-tools" data-click_category="TextComponentRichText" data-click_id="text_Educational and research technology" data-click_title="RichText" data-click_name="Educational and research technology">Educational & research technology</a></p> </div> </span> </div> </div> </div> </span></div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_copy-1562973771" data-component_title="Staff resources"> <div class="cmp-spacer__medium"></div> </span> </div> </div> </div> </span></div> <div class="column-layout uds-component padded-left padded-right aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-1797697944" data-component_title="Staff resources"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-2081025629" data-component_title="Staff resources"> <div class="cmp-spacer__xsmall"></div> </span> </div> <div class="heading-component uds-component section"><span data-component_type="heading" data-component_id="heading-1400207857" data-component_title="The essentials"> <h2 id="heading-1400207857" class="center"> The essentials </h2> </span> </div> <div class="experience-fragment experiencefragment section"><span data-component_type="experience-fragment" data-component_id="experience_fragment-1033901202" data-component_title="Staff resources"> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="icon-tile uds-component aem-GridColumn aem-GridColumn--default--12">  <div class="icon-tile-grid grid-4" data-component_id="icon_tile_copy_copy_-1730798861" data-component_title="Essentials" data-component_type="icon-tile"> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Connect to Wi-Fi::" data-click_title="Essentials"> <a data-click_id="icon-tile-copy-copy--a24f62e6" href="/myit/services/wifi-network/connect-to-wi-fi" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/05-internet-networks-servers/02-wifi/wifi.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/05-internet-networks-servers/02-wifi/wifi.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/05-internet-networks-servers/02-wifi/wifi.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="4639d6f2-1434-427e-9e6a-6ee03622fe89" data-trackable="true"/> </picture> <div class="tile-heading"> Connect to Wi-Fi </div> <p class="tile-copy"> Enjoy fast, secure Wi-Fi on UNSW campuses via Uniwide and Eduroam, available to staff, students, and alumni.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Your zID & password::" data-click_title="Essentials"> <a data-click_id="icon-tile-copy-copy--256e9d0b" href="/myit/services/account-access-email/zid-and-password" target="_blank"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/01-interface-essential/10-password/password-cursor-1.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/01-interface-essential/10-password/password-cursor-1.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/01-interface-essential/10-password/password-cursor-1.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="55586e02-53b4-48b0-9ec9-607b5b20256b" data-trackable="true"/> </picture> <div class="tile-heading"> Your zID & password </div> <p class="tile-copy"> Your zID grants access to various services. Learn how to change your password and secure your account. </p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Multi-Factor Authentication::" data-click_title="Essentials"> <a data-click_id="icon-tile-copy-copy--fdcf65e1" href="/myit/services/account-access-email/multi-factor-authentication-mfa" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/01-interface-essential/11-lock-unlock/lock-shield.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/01-interface-essential/11-lock-unlock/lock-shield.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/01-interface-essential/11-lock-unlock/lock-shield.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="b749498f-d49b-45d9-996c-5eb6772b8559" data-trackable="true"/> </picture> <div class="tile-heading"> Multi-Factor Authentication </div> <p class="tile-copy"> Multi-Factor Authentication (MFA) is required for all UNSW students, staff, and zID account holders.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Access your Outlook email::" data-click_title="Essentials"> <a data-click_id="icon-tile-copy-copy--1699ac4e" href="/myit/services/account-access-email/email" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/19-emails/02-read-email/read-email-at-1.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/19-emails/02-read-email/read-email-at-1.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/19-emails/02-read-email/read-email-at-1.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="cc747bbe-f964-47fe-9afc-2f46cabbfcdf" data-trackable="true"/> </picture> <div class="tile-heading"> Access your Outlook email </div> <p class="tile-copy"> UNSW's email services are available to all staff and enrolled students for seamless communication.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> </div> </div> </div> </div></div> </span> </div> </div> </div> </span></div> <div class="column-layout uds-component padded-left padded-right aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-2044323866" data-component_title="Staff resources"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-898177188" data-component_title="Staff resources"> <div class="cmp-spacer__small"></div> </span> </div> <div class="column-layout uds-component section"> <span data-component_type="column-layout" data-component_id="column_layout_copy-1149200548" data-component_title="Staff resources"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--9 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="heading-component uds-component section"><span data-component_type="heading" data-component_id="heading-57385433" data-component_title="Tools for success"> <h2 id="heading-57385433" class="left"> Tools for success </h2> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> </div> </div> </span></div> <div class="uds-component section"><div class="horizontal-scroll"> <div class="slider">  <div class="aem-Grid aem-Grid--9" data-component_type="general-cards" data-component_id="item-1524071617" data-component_title="Staff resources"> <div class="card-general unsw-brand-card-theme"> <div class="card grid card-teaser--has-yellow-overlay card-no-category"> <div class="card-teaser__image"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/science/udash/events/2022-07-udash/20220721_UNSW-uDASH-HIGHRES-101.cropimg.width=1170.crop=square.jpg 1170w,/content/dam/images/science/udash/events/2022-07-udash/20220721_UNSW-uDASH-HIGHRES-101.cropimg.width=700.crop=square.jpg 700w,/content/dam/images/science/udash/events/2022-07-udash/20220721_UNSW-uDASH-HIGHRES-101.cropimg.width=335.crop=square.jpg 335w"/> <img src="/content/dam/images/science/udash/events/2022-07-udash/20220721_UNSW-uDASH-HIGHRES-101.cropimg.width=335.crop=square.jpg" alt loading="lazy" data-aem-asset-id="c218d1e8-8f4b-4717-9897-5b3705c8a115" data-trackable="true"/> </picture> </div> <div class="base"> <a class="title-link" data-click_category="general-cards" data-click_id="item-1723187978788-4c068296" data-click_title="Staff resources" data-click_name="Software for staff:" href="/myit/services/software-applications/software-for-staff" target="_self"> <h3 class="title h3"> Software for staff </h3> </a> <div class="date no-content"></div> <div class="content "> <p>Find support and information on software services available to UNSW staff, including installation, troubleshooting and access to various applications.</p> </div> <div class="category no-content"> <span> <i class="card-general__category-arrow fa-solid fa-arrow-right" aria-hidden="true"></i> </span> </div> </div> </div> </div> </div>  <div class="aem-Grid aem-Grid--9" data-component_type="general-cards" data-component_id="item-1524783743" data-component_title="Staff resources"> <div class="card-general unsw-brand-card-theme"> <div class="card grid card-teaser--has-yellow-overlay card-no-category"> <div class="card-teaser__image"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/business/general/websites/2021-10-business-research/2021-10-wes-hicks-4-eetnac1s4-unsplash.cropimg.width=1170.crop=square.jpg 1170w,/content/dam/images/business/general/websites/2021-10-business-research/2021-10-wes-hicks-4-eetnac1s4-unsplash.cropimg.width=700.crop=square.jpg 700w,/content/dam/images/business/general/websites/2021-10-business-research/2021-10-wes-hicks-4-eetnac1s4-unsplash.cropimg.width=335.crop=square.jpg 335w"/> <img src="/content/dam/images/business/general/websites/2021-10-business-research/2021-10-wes-hicks-4-eetnac1s4-unsplash.cropimg.width=335.crop=square.jpg" alt loading="lazy" data-aem-asset-id="d1309a33-dd4f-447c-84f3-f52d7e52bcc0" data-trackable="true"/> </picture> </div> <div class="base"> <a class="title-link" data-click_category="general-cards" data-click_id="item-1723187981492-07b721ed" data-click_title="Staff resources" data-click_name="Educational & research technology:" href="/myit/services/software-applications/staff-educational-tools" target="_self"> <h3 class="title h3"> Educational & research technology </h3> </a> <div class="date no-content"></div> <div class="content "> <p><br /> At UNSW, Moodle and eLearning provide powerful tools to enhance your study experience. Access course materials, participate in online discussions and track your progress all in one place with these essential platforms.</p> </div> <div class="category no-content"> <span> <i class="card-general__category-arrow fa-solid fa-arrow-right" aria-hidden="true"></i> </span> </div> </div> </div> </div> </div>  <div class="aem-Grid aem-Grid--9" data-component_type="general-cards" data-component_id="item-1874407134" data-component_title="Staff resources"> <div class="card-general unsw-brand-card-theme"> <div class="card grid card-teaser--has-yellow-overlay card-no-category"> <div class="card-teaser__image"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/myit/2024-08-application-logos/2024-08-MS-O365_teaser.cropimg.width=1170.crop=square.png 1170w,/content/dam/images/myit/2024-08-application-logos/2024-08-MS-O365_teaser.cropimg.width=700.crop=square.png 700w,/content/dam/images/myit/2024-08-application-logos/2024-08-MS-O365_teaser.cropimg.width=335.crop=square.png 335w"/> <img src="/content/dam/images/myit/2024-08-application-logos/2024-08-MS-O365_teaser.cropimg.width=335.crop=square.png" alt loading="lazy" data-aem-asset-id="1ce28f49-4d56-45dc-85d5-bcec73a3387c" data-trackable="true"/> </picture> </div> <div class="base"> <a class="title-link" data-click_category="general-cards" data-click_id="item-1721031401520-26ff4c63" data-click_title="Staff resources" data-click_name="Microsoft Office 365:" href="/myit/services/software-applications/microsoft-office-365" target="_self"> <h3 class="title h3"> Microsoft Office 365 </h3> </a> <div class="date no-content"></div> <div class="content "> <p>Microsoft Office 365 is a cloud-based productivity suite including applications like Word, Excel and Outlook, along with collaborative tools such as Teams and OneDrive for personal and business use.</p> </div> <div class="category no-content"> <span> <i class="card-general__category-arrow fa-solid fa-arrow-right" aria-hidden="true"></i> </span> </div> </div> </div> </div> </div>  <div class="aem-Grid aem-Grid--9" data-component_type="general-cards" data-component_id="item-1873339331" data-component_title="Staff resources"> <div class="card-general unsw-brand-card-theme"> <div class="card grid card-teaser--has-yellow-overlay card-no-category"> <div class="card-teaser__image"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/myit/2024-08-application-logos/2024-08-Adobe-logo-teaser.cropimg.width=1170.crop=square.png 1170w,/content/dam/images/myit/2024-08-application-logos/2024-08-Adobe-logo-teaser.cropimg.width=700.crop=square.png 700w,/content/dam/images/myit/2024-08-application-logos/2024-08-Adobe-logo-teaser.cropimg.width=335.crop=square.png 335w"/> <img src="/content/dam/images/myit/2024-08-application-logos/2024-08-Adobe-logo-teaser.cropimg.width=335.crop=square.png" alt loading="lazy" data-aem-asset-id="4c79f0d6-af4a-4954-af5d-dfc417dca6c1" data-trackable="true"/> </picture> </div> <div class="base"> <a class="title-link" data-click_category="general-cards" data-click_id="item-1721031416068-e858379b" data-click_title="Staff resources" data-click_name="Adobe:" href="/myit/services/software-applications/adobe" target="_self"> <h3 class="title h3"> Adobe </h3> </a> <div class="date no-content"></div> <div class="content "> <p>Adobe provides access to a collection of software, like Adobe Acrobat for editing PDFs or Photoshop, Illustrator and Premiere Pro, for design, photography and video production.</p> </div> <div class="category no-content"> <span> <i class="card-general__category-arrow fa-solid fa-arrow-right" aria-hidden="true"></i> </span> </div> </div> </div> </div> </div>  <div class="aem-Grid aem-Grid--9" data-component_type="general-cards" data-component_id="item-1871576057" data-component_title="Staff resources"> <div class="card-general unsw-brand-card-theme"> <div class="card grid card-teaser--has-yellow-overlay card-no-category"> <div class="card-teaser__image"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/myit/2024-08-application-logos/2024-08-copilot-logo.cropimg.width=1170.crop=square.png 1170w,/content/dam/images/myit/2024-08-application-logos/2024-08-copilot-logo.cropimg.width=700.crop=square.png 700w,/content/dam/images/myit/2024-08-application-logos/2024-08-copilot-logo.cropimg.width=335.crop=square.png 335w"/> <img src="/content/dam/images/myit/2024-08-application-logos/2024-08-copilot-logo.cropimg.width=335.crop=square.png" alt loading="lazy" data-aem-asset-id="232c3ca4-c78f-4305-bd96-2866c872676a" data-trackable="true"/> </picture> </div> <div class="base"> <a class="title-link" data-click_category="general-cards" data-click_id="item-1721031433612-043c5685" data-click_title="Staff resources" data-click_name="Copilot:" href="/myit/services/software-applications/using-copilot" target="_self"> <h3 class="title h3"> Copilot </h3> </a> <div class="date no-content"></div> <div class="content "> <p>Microsoft Copilot is an AI-powered assistant integrated into Microsoft 365 applications, designed to help users with tasks such as drafting documents, analysing data, and generating creative content.</p> </div> <div class="category no-content"> <span> <i class="card-general__category-arrow fa-solid fa-arrow-right" aria-hidden="true"></i> </span> </div> </div> </div> </div> </div> </div> <div class="prev-next-container"> <button type="button" class="prev" aria-label="Previous tab"></button> <button type="button" class="next" aria-label="Next tab"></button> </div> </div> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1487685937" data-component_title="Staff resources"> <div class="cmp-spacer__small"></div> </span> </div> </div> </div> </span></div> <div class="column-layout uds-component padded-left padded-right padded-left__small--0 padded-right__small--0 shape-bg-colour--secondary-green shape-bg-window aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-909112800" data-component_title="Staff resources"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_copy-1554838723" data-component_title="Staff resources"> <div class="cmp-spacer__small"></div> </span> </div> <div class="column-layout uds-component section"> <span data-component_type="column-layout" data-component_id="column_layout_copy_c-89282766" data-component_title="Staff resources"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--9 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="heading-component uds-component section"><span data-component_type="heading" data-component_id="heading-1412159279" data-component_title="More resources"> <h2 id="heading-1412159279" class="left"> More resources </h2> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="unsw-brand-button uds-component section"> <div class="unsw-brand-button-container right" data-component_type="button" data-component_id="button_copy-1132813073" data-component_title="Staff resources"> <a href="/myit/services" target="_self" data-click_category="button" data-click_id="button-copy-1158548225-6050482c" data-click_title="Staff resources" data-click_name="All support" data-internal_link_offset="-100" class="uds-brand-button dark fill border medium"> <div class="inner"> <div class="text"> All support </div> <div class="icon" role="img"> <i class="fa fa-arrow-right"></i> </div> </div> </a> </div> </div> </div> </div> </span></div> <div class="icon-tile uds-component section">  <div class="icon-tile-grid grid-4" data-component_id="icon_tile_copy_copy_-1256612308" data-component_title="Staff resources" data-component_type="icon-tile"> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Connect to VPN::" data-click_title="Staff resources"> <a data-click_id="icon-tile-copy-copy--729afbef" href="/myit/services/wifi-network/vpn" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/01-interface-essential/46-wireless/wifi-signal-2.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/01-interface-essential/46-wireless/wifi-signal-2.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/01-interface-essential/46-wireless/wifi-signal-2.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="edcc10bc-6009-48b7-b774-d4be46de149d" data-trackable="true"/> </picture> <div class="tile-heading"> Connect to VPN </div> <p class="tile-copy"> UNSW's Remote Access VPN creates a secure connection from anywhere. </p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Printing for staff::" data-click_title="Staff resources"> <a data-click_id="icon-tile-copy-copy--7a184c41" href="/myit/services/printing/printing-staff" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/01-interface-essential/30-print/print-text.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/01-interface-essential/30-print/print-text.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/01-interface-essential/30-print/print-text.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="6471333d-ab0d-4a61-b784-e6176e20f1a6" data-trackable="true"/> </picture> <div class="tile-heading"> Printing for staff </div> <p class="tile-copy"> Log in with your zID@ad.unsw.edu.au and zPass to access Office 365 applications.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Fixing hardware issues::" data-click_title="Staff resources"> <a data-click_id="icon-tile-copy-copy--d17c95c9" href="/myit/services/devices-equipment/fixing-hardware-issues" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/30-tools-construction/01-tools/tools-wench-screwdriver.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/30-tools-construction/01-tools/tools-wench-screwdriver.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/30-tools-construction/01-tools/tools-wench-screwdriver.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="224e5891-a8a6-4027-bfab-cfd55e940955" data-trackable="true"/> </picture> <div class="tile-heading"> Fixing hardware issues </div> <p class="tile-copy"> Log in to MyUNSW with your zID and zPass (or UniPass for pre-enrolled students) on the login page.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Using AV services::" data-click_title="Staff resources"> <a data-click_id="icon-tile-copy-copy--85567576" href="/myit/services/devices-equipment/audio-visual-services" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/03-computers-devices-electronics/06-screens/screen-curved.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/03-computers-devices-electronics/06-screens/screen-curved.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/03-computers-devices-electronics/06-screens/screen-curved.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="31c39915-82b3-4c12-9352-435d635a4687" data-trackable="true"/> </picture> <div class="tile-heading"> Using AV services </div> <p class="tile-copy"> Adobe Creative Cloud offers apps and services for design, video, web, and photography.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> </div> </div> <div class="icon-tile uds-component section">  <div class="icon-tile-grid grid-4" data-component_id="icon_tile_copy_copy_-1060727680" data-component_title="Staff resources" data-component_type="icon-tile"> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Order hardware::" data-click_title="Staff resources"> <a data-click_id="icon-tile-copy-copy--739171625-f6c8ad8e" href="/myit/services/devices-equipment/ordering-hardware" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/09-shopping-ecommerce/02-e-commerce/e-commerce-buy.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/09-shopping-ecommerce/02-e-commerce/e-commerce-buy.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/09-shopping-ecommerce/02-e-commerce/e-commerce-buy.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="101dcc30-88ac-4a0b-b690-bf32f07b91b9" data-trackable="true"/> </picture> <div class="tile-heading"> Order hardware </div> <p class="tile-copy"> Learn how to order hardware, what’s available, and find answers to your questions.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Store files and data::" data-click_title="Staff resources"> <a data-click_id="icon-tile-copy-copy--739171625-1fe4dec2" href="/myit/services/storing-sharing-files" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/16-files-folders/02-folders/folder-lock.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/16-files-folders/02-folders/folder-lock.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/16-files-folders/02-folders/folder-lock.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="09908c05-6a66-4b18-9450-76b2b55e9a2e" data-trackable="true"/> </picture> <div class="tile-heading"> Store files and data </div> <p class="tile-copy"> Discover the best way to store documents using Microsoft OneDrive or your local network.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="AI@UNSW::" data-click_title="Staff resources"> <a data-click_id="icon-tile-copy-copy--739171625-25dccc4d" href="/myit/emerging-technologies/ai" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/02-technology/01-artificial-intelligence/brain-1.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/02-technology/01-artificial-intelligence/brain-1.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/02-technology/01-artificial-intelligence/brain-1.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="fd5d827c-1619-42c5-8c8d-6d12ac024960" data-trackable="true"/> </picture> <div class="tile-heading"> AI@UNSW </div> <p class="tile-copy"> Explore how UNSW is using AI and how it can assist with your daily work.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Keeping you secure::" data-click_title="Staff resources"> <a data-click_id="icon-tile-copy-copy--739171625-12583db0" href="/myit/services/devices-equipment/audio-visual-services" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/01-interface-essential/06-touchid/touch-id-lock.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/01-interface-essential/06-touchid/touch-id-lock.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/01-interface-essential/06-touchid/touch-id-lock.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="dd346bbb-c69a-4765-8b81-c278f2e7dd9d" data-trackable="true"/> </picture> <div class="tile-heading"> Keeping you secure </div> <p class="tile-copy"> Keeping your information and any sensitive data safe is a top priority.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> </div> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-857912021" data-component_title="Staff resources"> <div class="cmp-spacer__medium"></div> </span> </div> </div> </div> </span></div> <div class="column-layout uds-component padded-left padded-right aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-1188006242" data-component_title="Staff resources"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1320652499" data-component_title="Staff resources"> <div class="cmp-spacer__small"></div> </span> </div> <div class="general-cards uds-component toms-style-default-class section">  <div class="aem-Grid aem-Grid--9" data-component_type="general-cards" data-component_id="general_cards-2104272477" data-component_title="Staff resources"> <div class="card-general "> <div class="card grid card-teaser--has-yellow-overlay card-external card-no-category"> <div class="card-teaser__image"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/unsw-wide/general/stock/2023-11-getty-stock/GettyImages-1478316499.cropimg.width=1170.crop=basic.jpg 1170w,/content/dam/images/unsw-wide/general/stock/2023-11-getty-stock/GettyImages-1478316499.cropimg.width=700.crop=basic.jpg 700w,/content/dam/images/unsw-wide/general/stock/2023-11-getty-stock/GettyImages-1478316499.cropimg.width=335.crop=basic.jpg 335w"/> <img src="/content/dam/images/unsw-wide/general/stock/2023-11-getty-stock/GettyImages-1478316499.cropimg.width=335.crop=basic.jpg" alt loading="lazy" data-aem-asset-id="a56dfd7f-ccf5-4393-b99c-1de7eaecb5d7" data-trackable="true"/> </picture> </div> <div class="base"> <a class="title-link" rel="noopener" data-click_category="general-cards" data-click_id="general-cards-e22a4c3c" data-click_title="Staff resources" data-click_name="Innovation at UNSW IT:" href="/myit/emerging-technologies" target="_blank"> <h3 class="title h3"> Innovation at UNSW IT </h3> </a> <div class="date no-content"></div> <div class="content "> <p>There are incredible projects and initiatives taking place at UNSW IT. Find out more about the work we're doing to help UNSW achieve progress for all.</p> </div> <div class="category no-content"> <span> <i class="card-general__category-arrow fa-solid fa-arrow-right" aria-hidden="true"></i> </span> </div> </div> <span class="screen-reader-only">opens in a new window</span> </div> </div> </div> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-494466383" data-component_title="Staff resources"> <div class="cmp-spacer__small"></div> </span> </div> <div class="embed uds-component section"> <div data-component_type="embed" data-component_id="embed-168131376" data-component_title="Staff resources" class="cmp-embed"> <script> const cmpTextDivs = document.querySelectorAll('.cmp-text'); cmpTextDivs.forEach(function(div, index) { if (index < 5) { // Apply only to the first 4 instances const links = div.querySelectorAll('a'); links.forEach(function(link) { link.style.color = 'black'; link.style.textDecoration = 'none'; link.innerHTML += ' →'; // Add arrow (→) to the link text }); } }); </script> </div> </div> </div> </div> </span></div> <div class="column-layout uds-component padded-left padded-right shape-bg-window aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-404306775" data-component_title="Staff resources"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="experience-fragment experiencefragment section"><span data-component_type="experience-fragment" data-component_id="experience_fragment-486573155" data-component_title="Staff resources"> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="column-layout uds-component shape-bg-colour--tertiary-sky shape-bg-window aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-1133387393" data-component_title="Help"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-420576236" data-component_title="Help"> <div class="cmp-spacer__medium"></div> </span> </div> <div class="heading-component uds-component section"><span data-component_type="heading" data-component_id="heading_copy-456827718" data-component_title="We're here to help"> <h2 id="heading_copy-456827718" class="center"> We're here to help </h2> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text-277512363" data-component_title="Help"> <div class="cmp-text"> <p><span class="lead-small">We're here to help with all your tech needs, offering support and services to enhance your learning and work experience.</span></p> </div> </span> </div> <div class="icon-tile uds-component section">  <div class="icon-tile-grid grid-3" data-component_id="icon_tile_copy_copy_-1043306707" data-component_title="Help" data-component_type="icon-tile"> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Report a problem::" data-click_title="Help"> <a data-click_id="icon-tile-copy-copy--9f7a9450" href="https://servicepoint.unsw.edu.au/" target="_blank"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/02-regular/21-messages-chat-smileys/02-messages-speech-bubbles/messages-bubble-square-quotation.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/02-regular/21-messages-chat-smileys/02-messages-speech-bubbles/messages-bubble-square-quotation.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/02-regular/21-messages-chat-smileys/02-messages-speech-bubbles/messages-bubble-square-quotation.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="b9e89770-2c0e-4f72-a837-4312d2a1bcb4" data-trackable="true"/> </picture> <div class="tile-heading"> Report a problem </div> <p class="tile-copy"> To create a ticket for help with an IT issue, submit your details through the support portal.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow " data-click_category="icon-tile" data-click_name="Need urgent help?:For urgent IT matters call us. :" data-click_title="Help" tabindex="0"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/02-regular/20-phones-mobile-devices/01-phone/phone.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/02-regular/20-phones-mobile-devices/01-phone/phone.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/02-regular/20-phones-mobile-devices/01-phone/phone.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="6c3f2738-9943-49c9-802b-55bea29dbb19" data-trackable="true"/> </picture> <div class="tile-heading"> Need urgent help? </div> <div class="tile-subtitle"> For urgent IT matters call us. </div> <p class="tile-copy"> Sydney +61 2 9385 1333 (Mon-Fri 8am-8pm & Sat 11am-3pm) or Canberra +61 2 5114 5678 (Mon-Fri 8am-5pm)</p> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Visit us::" data-click_title="Help"> <a data-click_id="icon-tile-copy-copy--09bb8608" href="/myit/contact-us#uppercampus" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/21-messages-chat-smileys/03-conversation/conversation-chat-bubble.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/21-messages-chat-smileys/03-conversation/conversation-chat-bubble.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/21-messages-chat-smileys/03-conversation/conversation-chat-bubble.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="a96fa31e-2626-4346-a49e-e0a54c3be5cd" data-trackable="true"/> </picture> <div class="tile-heading"> Visit us </div> <p class="tile-copy"> Open Hours: Monday - Friday: 8:00 am - 6:00 pm (AEST)</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> </div> </div> <div class="heading-component uds-component section"><span data-component_type="heading" data-component_id="heading-1640454344" data-component_title="IT walk-in service centres"> <h2 id="heading-1640454344" class="left"> IT walk-in service centres </h2> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text-331748872" data-component_title="Help"> <div class="cmp-text"> <ul> <li><strong>Upper Campus IT Hub</strong> - Room G06, D26 Biological Sciences Building (Next door to XS Cafe) (<a title="MazeMaps for Upper Campus IT Hub" href="https://link.mazemap.com/vYVHqIgv" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_View on map" data-click_title="RichText" data-click_name="View on map">View on map</a>)</li> <li><strong>Middle Campus IT Hub</strong> - <span style="text-align: left;">G008, Ground Floor H13 Anita B Lawrence Centre (Formerly the Red Centre Building off University Mall) (<a title="MazeMap for Middle Campus IT Hub" href="https://link.mazemap.com/sy0k0SQH" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_View on map" data-click_title="RichText" data-click_name="View on map">View on map</a>)</span></li> <li><strong>Paddington Campus IT Hub</strong> - Ground Floor, Block D, Paddington Campus (<a title="MazeMap for Paddington campus IT Hub" href="https://link.mazemap.com/D563UjZY" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_View on map" data-click_title="RichText" data-click_name="View on map">View on map</a>)</li> <li><strong>UNSW Canberra ADFA Campus IT Hub</strong> - Ground Floor, Building 14, UNSW Canberra ADFA Campus (<a title="Canberra IT Hub" href="https://maps.google.com/maps?ll=-35.292645,149.166445&z=18&t=m&hl=en&gl=AU&mapclient=embed&q=35%C2%B017%2733.3%22S%20149%C2%B009%2756.8%22E%20-35.292583%2C%20149.165778@-35.2925833,149.1657778" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_View on map" data-click_title="RichText" data-click_name="View on map">View on map</a>)</li> </ul> </div> </span> </div> <div class="spacer section"> <span 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