Glossary FAQ | Sun Life Malaysia

<!DOCTYPE html> <html lang="en"> <head id="head"> <meta name="viewport" content="width=device-width, initial-scale=1" /> <meta charset="UTF-8" /> <meta content="Learn more on the glossary through our FAQ
" name="description" /> <meta content="client care, FAQ
" name="keywords" /> <title>Glossary FAQ
 | Sun Life Malaysia</title> <link rel="icon" href="/content/images/favicon.ico" type="image/svg+xml" />   <link href="/Sunlife/media/master/bootstrap/bootstrap.css" rel="stylesheet" crossorigin="anonymous"> <link rel="stylesheet" href="/Sunlife/media/master/font/fontawesome-6/all.css" type="text/css"> <link href="/Sunlife/media/master/css/master-2.css" rel="stylesheet" type="text/css" /> <link rel="stylesheet" href="/Sunlife/media/master/glider/glider.css" type="text/css">  <link rel="stylesheet" href="/Content/Styles/jquery-ui.css">  <script src="/Sunlife/media/master/bootstrap/bootstrap-bundle.js" crossorigin="anonymous"></script> <script src="/Scripts/jquery3.6.2_min.js" type="text/javascript"></script> <script src="/Scripts/1.13.2-jquery-ui.js"></script> <script src="/Sunlife/media/master/font/fontawesome-6/all.js" type="text/javascript" data-auto-add-css="false"></script> <link href="/Sunlife/media/master/font/fontawesome-6/svg-with-js.css" rel="stylesheet" /> <script src="/Sunlife/media/master/glider/glider.js" crossorigin="anonymous"></script> <link rel="canonical" href="https://www.sunlifemalaysia.com/client-care/frequently-asked-questions/glossary/" /> <script type="text/javascript" src="/kentico.resource/abtest/kenticoabtestlogger/en-us/conversionlogger.js" async></script> <script type="text/javascript" src="/kentico.resource/activities/kenticoactivitylogger/logger.js?pageIdentifier=1047" async></script> <script type="text/javascript" src="/kentico.resource/webanalytics/logger.js?Culture=en-US&HttpStatus=200&Value=0" async></script> <link href="/_content/Kentico.Content.Web.Rcl/Content/Bundles/Public/systemPageComponents.min.css" rel="stylesheet" /> <link rel="stylesheet" type="text/css" href="/Sunlife/media/master/developer/developer.css" /> <script type="text/javascript" src="/Sunlife/media/master/developer/developer.js"></script> <script type="text/javascript" src="/Sunlife/media/master/developer/formcontrols.js"></script> <script type="text/javascript" src="/Sunlife/media/master/developer/captcha.js"></script>  <script> (function (I, n, f, o, b, i, p) { I[b] = I[b] || function () { (I[b].q = I[b].q || []).push(arguments) }; I[b].t = 1 * new Date(); i = n.createElement(f); i.async = 1; i.src = o; p = n.getElementsByTagName(f)[0]; p.parentNode.insertBefore(i, p) }) (window, document, 'script', 'https://livechat.infobip.com/widget.js', 'liveChat'); liveChat('init', '58638727-baef-4d20-8ac7-38bf8adb3bd0'); </script>  <script defer src="https://www.googletagmanager.com/gtag/js?id=G-52MZ6M4SE0"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-52MZ6M4SE0'); </script>  <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-M9X3WZX');</script>   <script> !function (f, b, e, v, n, t, s) { if (f.fbq) return; n = f.fbq = function () { n.callMethod ? n.callMethod.apply(n, arguments) : n.queue.push(arguments) }; if (!f._fbq) f._fbq = n; n.push = n; n.loaded = !0; n.version = '2.0'; n.queue = []; t = b.createElement(e); t.async = !0; t.src = v; s = b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t, s) }(window, document, 'script', 'https://connect.facebook.net/en_US/fbevents.js'); fbq('init', '913477532455662'); fbq('track', 'PageView'); </script> <noscript> <img height="1" width="1" class="d-none" src="https://www.facebook.com/tr?id=913477532455662&ev=PageView&noscript=1" /> </noscript>  <meta name="google-site-verification" content="CtaWTrPiIi6xs_xT6UHUcUKW9ZLdY358MKlJWbqhOmA" /> <meta name="google-site-verification" content="SUROPkijoFnME-PCq_tWfIga13v4JHvQ49ELMrbemjo" /> </head> <body>  <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M9X3WZX" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript>  <div class="offcanvas offcanvas-top offcnvs-sl" tabindex="-1" id="offcanvasTop" aria-labelledby="offcanvasTopLabel"> <div class="offcanvas-header sl-ctn-80 border-bottom"> <h5 class="m-0 sl-bold px-md-2 px-0" id="offcanvasTopLabel">Explore Sun Life Financial Worldwide</h5> <button type="button" class="btn-close text-reset" data-bs-dismiss="offcanvas" aria-label="Close"></button> </div> <div class="offcanvas-body"> <div class="sl-ctn-80"> <div class="row"> <div class="col-md-12"> <h3 class="sl-bold">Regions</h3> </div> <div class="col-md-4"> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.com/en/">Worldwide</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapseOne" aria-expanded="false" aria-controls="flush-collapseOne"> Canada </button> </div> <div id="nav-collapseOne" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class=""> <li> <a href="https://www.sunlife.ca/en/"> Sun Life Canada </a> </li> <li><a class="dropdown-item" href="https://www.sunlifeglobalinvestments.com/en/">Sun Life Global Investments</a></li> <li><a href="https://www.slcmanagement.com/ca/en/">SLC Management</a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="col-md-4"> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife-everbright.com/">China</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.com.hk/zh-hant/">Hong Kong, SAR</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapseTwo" aria-expanded="false" aria-controls="flush-collapseTwo"> India </button> </div> <div id="nav-collapseTwo" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class=""> <li> <a href="https://lifeinsurance.adityabirlacapital.com"> Birla Sun Life </a> </li> <li><a class="dropdown-item" href="https://www.sunlife.com/slgs/en/">Sun Life Global Solutions</a></li> </ul> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.co.id/id/">Indonesia</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.com/international/en/">International</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.ie/en/">Ireland</a> </div> </div> </div> </div> </div> <div class="col-md-4"> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="/Home">Malaysia</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapseThree" aria-expanded="false" aria-controls="flush-collapseTwo"> Phillipines </button> </div> <div id="nav-collapseThree" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class=""> <li> <a href="https://www.sunlife.com.ph/en/">Sun Life Phillipines</a> </li> <li> <a href="https://www.sunlifegrepa.com/">Sun Life Grepa Financial</a> </li> <li> <a href="https://www.sunlife.com/slgs/en/">Sun Life Global Solutions</a> </li> </ul> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.com/sl/sg/en/">Singapore</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sloc.co.uk/en/">United Kingdom</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapseFour" aria-expanded="false" aria-controls="flush-collapseFour"> United States </button> </div> <div id="nav-collapseFour" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class=""> <li> <a href="https://www.sunlife.com/us/en/">Sun Life United States</a> </li> <li> <a href="https://www.mfs.com/role-gate.html">MFS Investment Management</a> </li> <li> <a href="https://www.bentallgreenoak.com">Benstall Kennedy Group</a> </li> </ul> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.com.vn/vn/">Vietnam</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <header data-ktc-search-exclude> <div class="collapse collapse-search-ctn" id="collapseSearch"> <div class="card card-body border-0 rounded-0 bg-yellow"> <div class="sl-ctn-80"> <a class="search-collapse top pe-3 d-flex justify-content-md-end justify-content-center" data-bs-toggle="collapse" href="#collapseSearch" role="button" aria-expanded="false" aria-controls="collapseSearch"> <div class="d-flex align-items-center btn p-0 close-btn-search"> <span class="text-white">Close</span> <i class="ps-1 ps-md-2 text-white fa-solid fa-circle-xmark fs-6"></i> </div> </a> </div> <div class="col-12 col-md-6 mx-auto"> <div class="input-group my-4"> <form method="get" class="searchBox" action="/search/searchvalue"> <input name="searchtext" type="text" class="form-control rounded-0" aria-label="Sizing example input" aria-describedby="inputGroup-sizing-default" placeholder="What are you looking for today?"> <input type="submit" class="btn btn-blue" id="inputGroup-sizing-default" value="Search" /> </form> </div> </div> </div> </div> <nav class="sl-navbar-mid navbar-sl navbar navbar-expand-xl py-0"> <div class="container-fluid sl-ctn-80 align-items-end mb-2"> <a class="navbar-brand" href="/"> <img src="/Sunlife/media/SunLifeMedia/SL_CLR_RGB-(3).png" alt="Sunlife-Logo"> </a> <button class="navbar-toggler" type="button" data-bs-toggle="collapse" data-bs-target="#navbarNav" aria-controls="navbarNav" aria-expanded="false" aria-label="Toggle navigation"> <span class="navbar-toggler-icon"></span> </button> <div class="collapse navbar-collapse" id="navbarNav"> <div class="grid-nav w-100"> <ul class="div1 navbar-nav"> <li class="nav-item dropdown dropdown-mega position-static"> <a class="nav-link dropdown-toggle" href="/about-us/" data-bs-toggle="dropdown" data-bs-auto-close="outside">About Us</a> <ul class="ul-inner dropdown-menu sl-ctn-80"> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/who-are-we/">Who Are We</a> <ul class="submenu"> <li><a class="dropdown-item" href="/about-us/who-are-we/overview/">Overview</a></li> <li><a class="dropdown-item" href="/about-us/who-are-we/corporate-governance/">Corporate Governance</a></li> <li><a class="dropdown-item" href="/about-us/who-are-we/financial-statement/">Financial Statement</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/leadership/">Leadership</a> <ul class="submenu"> <li><a class="dropdown-item" href="/about-us/leadership/board-of-directors-assurance/">Board of Directors - Assurance</a></li> <li><a class="dropdown-item" href="/about-us/leadership/board-of-directors-takaful/">Board of Directors - Takaful</a></li> <li><a class="dropdown-item" href="/about-us/leadership/management-team/">Management Team</a></li> <li><a class="dropdown-item" href="/about-us/leadership/shariah-committee/">Shariah Committee</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/awards-and-recognition/">Awards and Recognition</a> <ul class="submenu"> <li><a class="dropdown-item" href="/about-us/awards-and-recognition/2024/">2024</a></li> <li><a class="dropdown-item" href="/about-us/awards-and-recognition/2023/">2023</a></li> <li><a class="dropdown-item" href="/about-us/awards-and-recognition/2022/">2022</a></li> <li><a class="dropdown-item" href="/about-us/awards-and-recognition/2021/">2021</a></li> <li><a class="dropdown-item" href="/about-us/awards-and-recognition/2020-2019/">2020-2019</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/newsroom/">Newsroom</a> <ul class="submenu"> <li><a class="dropdown-item" href="/about-us/newsroom/in-the-news/">In The News</a></li> <li><a class="dropdown-item" href="/about-us/newsroom/media-release/">Media Release</a></li> <li><a class="dropdown-item" href="/about-us/newsroom/photo-gallery/">Photo Gallery</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/sustainability/">Sustainability</a> <ul class="submenu"> <li><a class="dropdown-item" href="/about-us/sustainability/sustainability-overview/">Sustainability overview</a></li> <li><a class="dropdown-item" href="/about-us/sustainability/value-based-intermediation-for-takaful-vbit/">Value-Based Intermediation for Takaful (VBIT)</a></li> <li><a class="dropdown-item" href="/about-us/sustainability/brighter-you/">Brighter You</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/anti-bribery-and-anti-corruption-guidelines/">Anti-Bribery and Anti-Corruption Guidelines</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/whistleblowing-guideline/">Whistleblowing Guideline</a> </li> </ul> </li> <li class="nav-item dropdown dropdown-mega position-static"> <a class="nav-link dropdown-toggle" href="/insurance-and-takaful/" data-bs-toggle="dropdown" data-bs-auto-close="outside">Insurance and Takaful</a> <ul class="ul-inner dropdown-menu sl-ctn-80"> <li> <a class="a-li dropdown-item sl-bold mb-1" href="">Insurance-and-Takaful</a> <ul class="submenu"> <li><a class="dropdown-item" href="/insurance-and-takaful/life-insurance/">Life Insurance</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/family-takaful/">Family Takaful</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/protection/">Protection</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/savings/">Savings</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/investment/">Investment Plans</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/health/">Health Insurance</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/critical-illness/">Critical Illness</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/education/">Education</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/retirement/">Retirement</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/insurance-and-takaful/investment-linked-fund/">Investment-linked Fund</a> <ul class="submenu"> <li><a class="dropdown-item" href="/insurance-and-takaful/investment-linked-fund/fund-information/">Fund Information</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/investment-linked-fund/fund-pricing/">Fund Pricing</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/investment-linked-fund/fund-performance-report/">Fund Performance Report</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/investment-linked-fund/fund-fact-sheet/">Monthly Fund Fact Sheet</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/investment-linked-fund/yearly-fund-fact-sheet/">Yearly Fund Fact Sheet</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/investment-linked-fund/unit-price-calculator/">Unit Price Calculator</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/insurance-and-takaful/universal-life-fund/">Universal Life Fund</a> <ul class="submenu"> <li><a class="dropdown-item" href="/insurance-and-takaful/universal-life-fund/fund-fact-sheet/">Fund Fact Sheet</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/universal-life-fund/monthly-crediting-rate-2024/">Monthly Crediting Rate 2024</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/universal-life-fund/monthly-crediting-rate-2023/">Monthly Crediting Rate 2023</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/universal-life-fund/monthly-crediting-rate-2022/">Monthly Crediting Rate 2022</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/universal-life-fund/monthly-crediting-rate-2021/">Monthly Crediting Rate 2021</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/universal-life-fund/monthly-crediting-rate-2020/">Monthly Crediting Rate 2020</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/insurance-and-takaful/tools-and-calculators/">Tools and Calculators</a> <ul class="submenu"> <li><a class="dropdown-item" href="/insurance-and-takaful/tools-and-calculators/what-is-your-current-age-and-savings-goal/">What is your current age and savings goal?</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/tools-and-calculators/what-are-your-retirement-legacy-goals/">What are your retirement & legacy goals?</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/tools-and-calculators/how-much-will-it-cost-for-my-child’s-tertiary-education/">How much will it cost for my child’s tertiary education?</a></li> </ul> </li> </ul> </li> <li class="nav-item dropdown dropdown-mega position-static"> <a class="nav-link dropdown-toggle" href="/campaigns/" data-bs-toggle="dropdown" data-bs-auto-close="outside">Campaigns</a> <ul class="ul-inner dropdown-menu sl-ctn-80"> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/legacy/">#Legacy</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/imula50/">iMula50</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/insurelitroadshow2024/">InsureLit Roadshow</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/did-you-know-series/">Did You Know Series</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/insurelit/">InsureLit Campaign</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/takaful-podcast/">Takaful Podcast</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/our-client-stories/">Our Client Stories</a> <ul class="submenu"> <li><a class="dropdown-item" href="/campaigns/our-client-stories/overview/">Overview</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/terms-and-conditions-guidelines/">Terms and Conditions / Guidelines</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/choose-your-legacy-campaign/">Choose Your Legacy Campaign</a> <ul class="submenu"> <li><a class="dropdown-item" href="/campaigns/choose-your-legacy-campaign/choose-your-legacy/">Choose Your Legacy</a></li> <li><a class="dropdown-item" href="/campaigns/choose-your-legacy-campaign/learn-more/">Learn More</a></li> </ul> </li> </ul> </li> <li class="nav-item dropdown dropdown-mega position-static"> <a class="nav-link dropdown-toggle" href="/client-care/" data-bs-toggle="dropdown" data-bs-auto-close="outside">Client Care</a> <ul class="ul-inner dropdown-menu sl-ctn-80"> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/make-a-claim/">Make a claim</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/make-a-claim/submission/">Submission</a></li> <li><a class="dropdown-item" href="/client-care/make-a-claim/panel-hospitals/">Panel Hospitals</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/make-a-payment/">Make a payment</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/make-a-payment/overview/">Overview</a></li> <li><a class="dropdown-item" href="/client-care/make-a-payment/credit-debit-card/">Credit/Debit card</a></li> <li><a class="dropdown-item" href="/client-care/make-a-payment/direct-debit-cimb-bank/">Direct debit - CIMB Bank</a></li> <li><a class="dropdown-item" href="/client-care/make-a-payment/direct-debit-other-banks/">Direct debit - other banks</a></li> <li><a class="dropdown-item" href="/client-care/make-a-payment/standing-instruction/">Standing instruction</a></li> <li><a class="dropdown-item" href="/client-care/make-a-payment/one-time-payment/">One time payment</a></li> <li><a class="dropdown-item" href="/client-care/make-a-payment/online-banking/">Online Banking</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/make-a-service-request/">Make a service request</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/make-a-service-request/insurance/">Insurance</a></li> <li><a class="dropdown-item" href="/client-care/make-a-service-request/takaful/">Takaful</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/outstanding-document-submission/">Outstanding Document Submission</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/downloads/">Downloads</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/frequently-asked-questions/">Frequently asked questions (FAQs)</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/medical-repricing-interim-measures/">Medical Repricing Interim Measures</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/services-tax/">Services Tax</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/e-payment/">e-Payment</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/guide-to-investment-linked/">Guide to Investment-linked</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/sanctioned-countries/">Sanctioned Countries</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/tips-brochure-by-pidm/">TIPS Brochure by PIDM</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/profit-equalisation-reserve-per/">Profit Equalisation Reserve (PER)</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/medical-rate-revision/">Medical Rate Revision</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/glossary/">Glossary</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/e-invoice/">e-Invoice</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/general-faq/">General FAQ</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/fraud-and-cybersecurity-awareness/">Fraud and Cybersecurity Awareness</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/fraud-and-cybersecurity-awareness/overview/">Overview</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/client-charter/">Client charter</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/client-charter/overview/">Overview</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/treat-clients-fairly-charter/">Treat clients fairly charter</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/treat-clients-fairly-charter/overview/">Overview</a></li> </ul> </li> </ul> </li> <li class="nav-item dropdown dropdown-mega position-static"> <a class="nav-link dropdown-toggle" href="/contact-us/" data-bs-toggle="dropdown" data-bs-auto-close="outside">Contact Us</a> <ul class="ul-inner dropdown-menu sl-ctn-80"> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/contact-us/enquiry-form/">Enquiry Form</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/contact-us/contact-info/">Contact Info</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/contact-us/join-us/">Join us</a> <ul class="submenu"> <li><a class="dropdown-item" href="/contact-us/join-us/employee/">Employee</a></li> <li><a class="dropdown-item" href="/contact-us/join-us/advisor/">Advisor</a></li> <li><a class="dropdown-item" href="/contact-us/join-us/insurance-specialist/">Insurance Specialist</a></li> </ul> </li> </ul> </li> </ul> <div class="div3 d-flex align-items-center justify-content-end pt-2"> <a class="pe-4" href="/client-care/make-a-claim/submission">How to File A Claim</a> <a class="pe-4" href="https://sunaccess.sunlifemalaysia.com/portal-ui/CUSTOMER/login?login_error=t#no-back-button" target="_blank">SunAccess Client Login</a> <div class="inner2 d-flex"> <button class="btn-canvas w-100" type="button" data-bs-toggle="offcanvas" data-bs-target="#offcanvasTop" aria-controls="offcanvasTop"> <p class="m-0">Malaysia</p> <p class="m-0 px-2">|</p> <p class="m-0">EN</p> <i class="ps-2 fa-solid fa-chevron-down"></i> </button> </div> </div> <div class="div2 d-flex align-items-center justify-content-end"> <a class="search-collapse pe-3" data-bs-toggle="collapse" href="#collapseSearch" role="button" aria-expanded="false" aria-controls="collapseSearch"> <span>Search</span> <i class="ps-1 fa fa-solid fa-magnifying-glass"></i> </a> <div class="inner1 dropdown"> <a class="dropdown-toggle text-decoration-none" href="#" role="button" data-bs-toggle="dropdown" aria-expanded="false"> Login </a> <ul class="dropdown-menu"> <li><a id="loginSunAccessCustomer" class="dropdown-item" href="https://sunaccess.sunlifemalaysia.com/portal-ui/CUSTOMER/login#no-back-button" target="_blank">SunAccess - Client</a></li> <li><a id="loginSunAccessAgent" class="dropdown-item" href="https://sunaccess.sunlifemalaysia.com/portal-ui/AGENT/login#no-back-button" target="_blank">SunAccess - Agent</a></li> <li><a id="loginSAMAgent" class="dropdown-item" href="https://sunaccess.sunlifemalaysia.com/agency-ui/AGENT/login" target="_blank">Sun Advisor Management</a></li> <li><a id="loginSAMAgent" class="dropdown-item" href="https://sunaccess.sunlifemalaysia.com/portal-ui/AGENT/public/lppsa-digital-submission" target="_blank">CGB Treasury Advisor</a> <li><a id="loginBestDoctors" class="dropdown-item" href="https://www.askbestdoctors.com/s/login/?language=en_AU&inst=Ho&startURL=%2Feng%2Fusuario%2Fregistro" target="_blank">Best Doctors</a></li> </ul> </div> </div> </div> </div> </div> </nav> </header> <div class="sl-innercrumb"> <div class="sl-ctn-80"> <div class="py-2"> <nav aria-label="breadcrumb" class="breadcrumb"> <ol class="m-0 breadcrumb"> <li class="breadcrumb-item"><a href="https://www.sunlifemalaysia.com">Home</a></li> <li class="breadcrumb-item"><a href="/client-care/">Client Care</a></li> <li class="breadcrumb-item"><a href="/client-care/frequently-asked-questions/">Frequently asked questions (FAQs)</a></li> <li class="breadcrumb-item active" aria-current="page">Glossary</li> </ol> </nav> </div> </div> </div> <div class="ctn-inner2 bg-yellow p-0"> <div class="sl-ctn-80"> <div class="py-md-4 py-3"> <h2 class="m-0 text-blue fs-3">Frequently asked questions (FAQs)</h2> </div> </div> </div> <div class="sl-ctn-80 pt-4"> <div class="row m-md-0"> <div class="col-lg-3 sl-sidenav d-lg-block d-md-none d-none"> <h3 class="tab-title text-blue">Client Care</h3> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <p hidden>/client-care/make-a-claim/</p> <p hidden>/client-care/frequently-asked-questions/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-1" aria-expanded="false" aria-controls="nav-collapse-1"> Make a claim </button> </div> <div id="nav-collapse-1" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/make-a-claim/submission/">Submission</a> </li> <li> <a href="/client-care/make-a-claim/panel-hospitals/">Panel Hospitals</a> </li> </ul> </div> </div> </div> <p hidden>/client-care/make-a-payment/</p> <p hidden>/client-care/frequently-asked-questions/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-2" aria-expanded="false" aria-controls="nav-collapse-2"> Make a payment </button> </div> <div id="nav-collapse-2" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/make-a-payment/overview/">Overview</a> </li> <li> <a href="/client-care/make-a-payment/credit-debit-card/">Credit/Debit card</a> </li> <li> <a href="/client-care/make-a-payment/direct-debit-cimb-bank/">Direct debit - CIMB Bank</a> </li> <li> <a href="/client-care/make-a-payment/direct-debit-other-banks/">Direct debit - other banks</a> </li> <li> <a href="/client-care/make-a-payment/standing-instruction/">Standing instruction</a> </li> <li> <a href="/client-care/make-a-payment/one-time-payment/">One time payment</a> </li> <li> <a href="/client-care/make-a-payment/online-banking/">Online Banking</a> </li> </ul> </div> </div> </div> <p hidden>/client-care/make-a-service-request/</p> <p hidden>/client-care/frequently-asked-questions/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-3" aria-expanded="false" aria-controls="nav-collapse-3"> Make a service request </button> </div> <div id="nav-collapse-3" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/make-a-service-request/insurance/">Insurance</a> </li> <li> <a href="/client-care/make-a-service-request/takaful/">Takaful</a> </li> </ul> </div> </div> </div> <p hidden>/client-care/outstanding-document-submission/</p> <p hidden>/client-care/frequently-asked-questions/</p> <div class="accordion-item single-item"> <div class="accordion-header"> <a href="/client-care/outstanding-document-submission/" class="accordion-button collapsed"> Outstanding Document Submission </a> </div> </div> <p hidden>/client-care/downloads/</p> <p hidden>/client-care/frequently-asked-questions/</p> <div class="accordion-item single-item"> <div class="accordion-header"> <a href="/client-care/downloads/" class="accordion-button collapsed"> Downloads </a> </div> </div> <p hidden>/client-care/frequently-asked-questions/</p> <p hidden>/client-care/frequently-asked-questions/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-6" aria-expanded="true" aria-controls="nav-collapse-6"> Frequently asked questions (FAQs) </button> </div> <div id="nav-collapse-6" class="accordion-collapse collapse show" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/frequently-asked-questions/medical-repricing-interim-measures/">Medical Repricing Interim Measures</a> </li> <li> <a href="/client-care/frequently-asked-questions/services-tax/">Services Tax</a> </li> <li> <a href="/client-care/frequently-asked-questions/e-payment/">e-Payment</a> </li> <li> <a href="/client-care/frequently-asked-questions/guide-to-investment-linked/">Guide to Investment-linked</a> </li> <li> <a href="/client-care/frequently-asked-questions/sanctioned-countries/">Sanctioned Countries</a> </li> <li> <a href="/client-care/frequently-asked-questions/tips-brochure-by-pidm/">TIPS Brochure by PIDM</a> </li> <li> <a href="/client-care/frequently-asked-questions/profit-equalisation-reserve-per/">Profit Equalisation Reserve (PER)</a> </li> <li> <a href="/client-care/frequently-asked-questions/medical-rate-revision/">Medical Rate Revision</a> </li> <li> <a href="/client-care/frequently-asked-questions/glossary/" class="active">Glossary</a> </li> <li> <a href="/client-care/frequently-asked-questions/e-invoice/">e-Invoice</a> </li> <li> <a href="/client-care/frequently-asked-questions/general-faq/">General FAQ</a> </li> </ul> </div> </div> </div> <p hidden>/client-care/fraud-and-cybersecurity-awareness/</p> <p hidden>/client-care/frequently-asked-questions/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-7" aria-expanded="false" aria-controls="nav-collapse-7"> Fraud and Cybersecurity Awareness </button> </div> <div id="nav-collapse-7" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/fraud-and-cybersecurity-awareness/overview/">Overview</a> </li> </ul> </div> </div> </div> <p hidden>/client-care/client-charter/</p> <p hidden>/client-care/frequently-asked-questions/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-8" aria-expanded="false" aria-controls="nav-collapse-8"> Client charter </button> </div> <div id="nav-collapse-8" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/client-charter/overview/">Overview</a> </li> </ul> </div> </div> </div> <p hidden>/client-care/treat-clients-fairly-charter/</p> <p hidden>/client-care/frequently-asked-questions/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-9" aria-expanded="false" aria-controls="nav-collapse-9"> Treat clients fairly charter </button> </div> <div id="nav-collapse-9" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/treat-clients-fairly-charter/overview/">Overview</a> </li> </ul> </div> </div> </div> </div> </div> </div> <div class="col-lg-9"> <div class="doc-section doc-section-no-border"> <h1 class="fs-4 mb-3">Glossary</h1> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"><button aria-controls="flush-collapseOnet7" aria-expanded="true" class="accordion-button" data-bs-target="#flush-collapseOnet7" data-bs-toggle="collapse" type="button">Terminology</button></div> <div class="accordion-collapse collapse show" data-bs-parent="#accordionFlushExample" id="flush-collapseOnet7"> <div class="accordion-body"> <h4>A</h4> <p><strong>Accidental death benefit</strong><br /> Money paid to the heirs if the insured person dies by accident.</p> <p><strong>Advance premiums</strong><br /> Premium that occurs when a policy has been processed, and the premium has been paid prior to the effective date. These are a liability to the company and not included in written premium or the unearned premium reserve.</p> <p><strong>Agent of record</strong><br /> Agent of the policy notes.</p> <p><strong>Assigner</strong><br /> An individual who transferred the asset.</p> <p><strong>Assignment</strong><br /> The transfer of all or part of a policy owner’s legal title and rights to a policy to another person. It is possible to change this type of transfer at a later date.</p> <h4>B</h4> <p><strong>Beneficiary</strong><br /> An individual who become eligible to receive payment due to will, life insurance policy, retirement plan, annuity, trust, or other contract.</p> <p><strong>Beneficiary, contingent</strong><br /> An individual who become eligible to receive payment from the life insurance policy if the first recipient dies.</p> <p><strong>Beneficiary, irrevocable</strong><br /> Beneficiaries that cannot be changed without their permission.</p> <p><strong>Bond</strong><br /> Investment securities whereby an investor lends money to a company or government, in return of interest payments over a specified time frame, and repayment of principal at a later date.<br /> <i>*For Takaful plan, this is known as Sukuk.</i></p> <h4>C</h4> <p><strong>Cash (surrender) value</strong><br /> The amount of money the life insurance policy owner will receive as a refund if the policy owner cancels the coverage and returns the policy to the company.</p> <p><strong>Certificate / Contract</strong><br /> An evidence of a contract between a participant and a takaful operator which sets out the terms and conditions of the particular certificate.<br /> <i>*For Conventional Insurance plan, this is known as Policy.</i></p> <p><strong>Cessation</strong><br /> Terminate cooperation.</p> <p><strong>Claim</strong><br /> An insured person asks the insurance company to pay him back for medical expenses or other expenses covered by the policy; or the recipient asks the insurance company to pay the death benefit in the life insurance policy.</p> <p><strong>Coinsurance</strong><br /> Insurance in which the insured party pays part of the bill and the insurance company pays the rest.</p> <p><strong>Collateral insurance</strong><br /> Insurance to pay back the insured person's loan for his death.</p> <p><strong>Commencement date</strong><br /> Start date.</p> <p><strong>Company risk</strong><br /> The risk that invented individual companies will not do as well as expected.</p> <p><strong>Contingent owner</strong><br /> The person who will have a life insurance policy if the owner dies before the policy ends.</p> <p><strong>Contribution</strong><br /> A monetary contribution provided once or periodically by a participant to a takaful operator for the purpose of investment and tabarru'.<br /> <i>*For Conventional Insurance plan, this is known as Premium.</i></p> <p><strong>Conversion right</strong><br /> Right to change a policy (to a different kind of policy).</p> <p><strong>Copayment</strong><br /> The amount of a certain fee to be paid by the participant, the amount stipulated in the policy with an agreement that only above that amount will be reimbursed.</p> <p><strong>Credit or default risk</strong><br /> A chance that the invested company will go bankrupt or have a credit rating lowered, making it more expensive for the company to borrow money.</p> <p><strong>Currency or exchange risk</strong><br /> Changes in currency values that affect a person's investment.</p> <h4>D</h4> <p><strong>Death benefit</strong><br /> The money paid to the heirs when the insured person dies.</p> <p><strong>Decreasing term insurance</strong><br /> Temporary life insurance where the amount to be paid when the insured party dies down every year.</p> <p><strong>Designate</strong><br /> Selecting, setting.</p> <p><strong>Disburse</strong><br /> Paid.</p> <p><strong>Dismemberment</strong><br /> Loss of body parts.</p> <p><strong>Double insurance</strong><br /> Two policies that cover the same risk.</p> <h4>E</h4> <p><strong>Eligible</strong><br /> Allowed.</p> <p><strong>Endorsement</strong><br /> Written evidence of any amendment, variation or change made to the policy.</p> <p><strong>Endowment policy</strong><br /> Life insurance policy will be paid to the insured if he is alive when his coverage ends.</p> <p><strong>Estate</strong><br /> Assets and liabilities (of the deceased).</p> <p><strong>Estate plan</strong><br /> Plan to transfer the insured's assets and liabilities when he dies.</p> <p><strong>Excess limits premium</strong><br /> Premiums to cover risks that are more expensive than the policies covered.</p> <p><strong>Exclusion</strong><br /> Something not covered / covered in a policy.</p> <p><strong>Executor</strong><br /> The person (mentioned in the will) to administer and distribute the assets of a deceased person to the beneficiaries.</p> <h4>G</h4> <p><strong>Grace period</strong><br /> The length of time that the policy will remain in effect if the premium has not been paid.</p> <p><strong>Group insurance</strong><br /> Group insurance, usually in the form of members of a society or professional association, or the employees of a particular employer.</p> <p><strong>Guaranteed insurability</strong><br /> The ability to increase a person's coverage regardless of his or her health condition.</p> <h4>H</h4> <p><strong>Hibah (Gift)</strong><br /> A transfer of ownership of an asset from a donor to a recipient during the lifetime of the donor without any consideration or reward.</p> <h4>I</h4> <p><strong>Incontestability clause</strong><br /> The clause in the policy that says after two years, the insurance company can not claim that the policy is invalid unless there is fraud at the time of sale.</p> <p><strong>Inflation risk</strong><br /> The likelihood that the investment will not grow enough to cover the price increase over time (meaning today's money will not be worth as much in the future as it is worth now).</p> <p><strong>Insurable interest</strong><br /> Policy owner's economic or financial interest in the coverage of the life assured's life. Insurable interest exists when the life assured derives a financial or other kind of benefit from the continuous existence of the policy owner.</p> <p><strong>Insurance</strong><br /> A contract whereby an insurer undertakes to indemnify another against loss arising in specified contingencies.<br /> <i>*For Takaful plan, this is known as Takaful.</i></p> <p><strong>Insurer</strong><br /> A company that offers an insurance policy in return of premiums.<br /> <i>*For Takaful plan, this is known as Operator.</i></p> <p><strong>Interest</strong><br /> Earnings generated by investments.<br /> <i>*For Takaful plan, this is known as Profit (for investments).</i></p> <p><strong>Interest rate risk</strong><br /> The risk that changes in interest rates will affect your investment.</p> <p><strong>Intermediary</strong><br /> Agent, negotiator, representative.</p> <p><strong>Intestate</strong><br /> No wills.</p> <h4>L</h4> <p><strong>Lapsed</strong><br /> Ended and not resumed/ cancelled.</p> <p><strong>Life assured</strong><br /> You as a person who is covered and protected in premiums.</p> <p><strong>Living benefit</strong><br /> Money paid in advance (of benefit amount) if the insured person is seriously ill.</p> <p><strong>Loan</strong><br /> An amount of money that is borrowed, and has to be paid back, usually together with an added interest and/or finance charges to the principal value.<br /> <i>*For Takaful plan, this is known as Qard.</i></p> <p><strong>Longevity risk</strong><br /> The possibility that someone will live longer.</p> <h4>M</h4> <p><strong>Management expense ratio</strong><br /> Part of the expense of the mutual fund, including the salary of the mutual fund manager charged by the fund company before it is paid back to investors.</p> <p><strong>Market risk</strong><br /> Changes in market prices that affect investment.</p> <p><strong>Maturity date</strong><br /> The date at which the sum assured of a life insurance policy becomes payable</p> <p><strong>Minimum retained premium</strong><br /> The minimum amount of premium an insurance company will retain in the event the policy is cancelled prior to its expiry.</p> <p><strong>Mortgage life insurance</strong><br /> Insurance that at the time someone dies, pay the company that pays the mortgage.</p> <h4>N</h4> <p><strong>Named insured</strong><br /> The person mentioned in the policy, and is covered by the policy.</p> <p><strong>Net asset value per share</strong><br /> The value of one unit in a mutual fund.</p> <p><strong>Non-concurrent insurance</strong><br /> Insurance covering different risks.</p> <p><strong>Non-disclosure</strong><br /> Policy owner does not provide important information to insurance company when apply for a new policy.</p> <p><strong>Non-insurable risk</strong><br /> Risks that are not covered by the insurance company.</p> <h4>O</h4> <p><strong>Occupational accident</strong><br /> Work accident.</p> <p><strong>Occupational disease</strong><br /> Disease because of work.</p> <p><strong>Operator</strong><br /> Responsible to manage and administrate a takaful fund of behalf of participants and charges an upfront agreed fee to cover costs.<br /> <i>*For Conventional Insurance plan, this is known as Insurer.</i></p> <h4>P</h4> <p><strong>Participating insurance</strong><br /> Life insurance that pays outgoing bonuses or dividends (money) to the policyholder if the company has surplus profits associated with life insurance, often referred to as "par insurance".</p> <p><strong>Payee</strong><br /> People get paid.</p> <p><strong>Payer</strong><br /> People who pay.</p> <p><strong>Percentage participation</strong><br /> The clause in the health insurance policy that says the percentage of claims that the insurance company will pay.</p> <p><strong>Permanent partial disability</strong><br /> A partial disability for life.</p> <p><strong>Physical hazard</strong><br /> Physical harm.</p> <p><strong>Policy</strong><br /> A contract that describes the rights and duties of the insurer and the insured.<br /> <i>*For Takaful plan, this is known as Certificate / Contract.</i></p> <p><strong>Policy anniversary</strong><br /> The same day and month each year to mark the starting policy.</p> <p><strong>Policy fund</strong><br /> The circumstance in which the payment earns interest based on the choice of selected investment account.</p> <p><strong>Policy limit</strong><br /> The maximum amount of money that the insurer will pay claims under the policy.</p> <p><strong>Policy provisions</strong><br /> Policy details.</p> <p><strong>Pre-existing condition</strong><br /> Any injury, illness, condition or symptom that existed before the start of the policy.</p> <p><strong>Preferred rates</strong><br /> A person gets a lower premium if he is less risky to be guaranteed (healthy, non-smoker).</p> <p><strong>Premium</strong><br /> Monthly or annual payment for life insurance policy.<br /> <i>*For Takaful plan, this is known as Contribution.</i></p> <p><strong>Premium discount plan</strong><br /> <i>Get a discount for paying a premium before maturity.</i></p> <p><strong>Presumptive disability</strong><br /> <i>Consider the loss of eyes or limbs or the ability to speak into total disability.</i></p> <p><strong>Profit (for investment)</strong><br /> In Islamic contracts, most of the contracts used for investment purposes are based on Mudarabah (profit sharing), Musyarakah (profit loss sharing/partnership), and Murabahah (sale and purchase with cost mark-up), which allows for profit elements.<br /> <i>*For Conventional Insurance plan, this is known as Interest.</i></p> <p><strong>Prohibited list/risk</strong><br /> List of corporate risks that are not covered by insurance.</p> <p><strong>Pro rata cancellation</strong><br /> Cancel policy and regain premium paid for unexcepted timeframe.</p> <p><strong>Pro rata clause</strong><br /> The clause that provides the cost to change or cancel the policy.</p> <p><strong>Prorating</strong><br /> Adjusting benefits given by mistake or other insurance covers the same.</p> <p><strong>Protection</strong><br /> Protection for people who follow insurance.</p> <p><strong>Proxy</strong><br /> Someone who acts for someone else.</p> <h4>Q</h4> <p><strong>Qard</strong><br /> A contract of lending money by a lender to a borrower where the latter is bound to repay an equivalent replacement amount to the lender.<br /> <i>*For Conventional Insurance plan, this is known as Loan.</i></p> <h4>R</h4> <p><strong>Rate of return</strong><br /> The profit or loss you make as a percentage of the total amount invested.</p> <p><strong>Remoteness of damage</strong><br /> The cause of the damage indirectly.</p> <p><strong>Renewal premium</strong><br /> The subsequent premiums that are paid by the life assured to the insurance company in order to keep the policy in operation and avail the benefits of the policy accordingly.</p> <p><strong>Return premium</strong><br /> Premium return process.</p> <p><strong>Rider</strong><br /> An added insurance policy provision that adds benefits to the basic insurance policy.</p> <h4>S</h4> <p><strong>Stock company</strong><br /> Companies that issue shares.</p> <p><strong>Sukuk</strong><br /> Islamic securities<br /> <i>*For Conventional Insurance plan, this is known as Bond.</i></p> <p><strong>Sum assured</strong><br /> Coverage amount, amount of insurance.</p> <p><strong>Surrender</strong><br /> To cancel the policy before it expires, with the consent of both parties (the insured party, and the insurance company).</p> <p><strong>Surrender charge</strong><br /> The fee payable by the policyholder if he decides to monetize his policy.</p> <h4>T</h4> <p><strong>Takaful</strong><br /> Mutual guarantee provided by a group of people against a defined risk or catastrophe befalling one’s life, property or any form of valuable assets.<br /> <i>*For Conventional Insurance plan, this is known as Insurance.</i></p> <p><strong>Term insurance benefit</strong><br /> Giving policyholders the ability to add insurance to a permanent or universal living policy to protect a person in temporary need.</p> <p><strong>Testate</strong><br /> Rights to own.</p> <p><strong>Testator</strong><br /> The person making the testament.</p> <p><strong>Total and permanent disability (TPD)</strong><br /> Disability for life.</p> <p><strong>Trust</strong><br /> An account where the asset is for the person who will receive the benefits.</p> <p><strong>Trustee</strong><br /> The person managing the account.</p> <h4>U</h4> <p><strong>Underwrite</strong><br /> The process through an individual or institution takes on financial risk for a fee.</p> <p><strong>Underwriter</strong><br /> An individual tasked with the duty to assess the risk of the insurance proposal before issuing the policy.</p> <p><strong>Universal life insurance</strong><br /> Incorporating permanent life insurance plus the ability to make investments that grow without tax in policy.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="sl-ctn-80"> <footer class="footer-sl pt-md-4 pt-3 footer-border-top"> <div class="ft-grid"> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse-1" aria-expanded="false" aria-controls="flush-collapse-1"> Quick links </button> </div> <div id="flush-collapse-1" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class="nav flex-column"> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/life-moments/"> Life moments </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="https://sunaccess.sunlifemalaysia.com/portal-ui/CUSTOMER/login?login_error=t#no-back-button" target="_blank"> SunAccess client login </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/campaigns/our-client-stories/"> Our client stories </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/getmedia/01fa67f5-3dc7-4bb1-812f-a06c9e85d8ca/012023-A-people-business.pdf" target="_blank"> Newsroom </a> </li> </ul> </div> </div> </div> </div> </div> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse-2" aria-expanded="false" aria-controls="flush-collapse-2"> Products </button> </div> <div id="flush-collapse-2" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class="nav flex-column"> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/insurance-and-takaful/"> Insurance </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/insurance-and-takaful/"> Takaful </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/insurance-and-takaful/investment-linked-fund/fund-information/"> Investment-linked funds </a> </li> </ul> </div> </div> </div> </div> </div> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse-3" aria-expanded="false" aria-controls="flush-collapse-3"> Client care </button> </div> <div id="flush-collapse-3" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class="nav flex-column"> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/client-care/downloads/"> Downloads </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/client-care/make-a-claim/submission/"> Make a claim </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/client-care/make-a-payment/overview/"> Make a payment </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/client-care/make-a-service-request/insurance/"> Make a service request </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/client-care/client-charter/"> Client charter </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/client-care/frequently-asked-questions/general-faq/"> FAQs </a> </li> </ul> </div> </div> </div> </div> </div> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse-4" aria-expanded="false" aria-controls="flush-collapse-4"> About us </button> </div> <div id="flush-collapse-4" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class="nav flex-column"> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/about-us/who-are-we/overview/"> Who are we </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/about-us/leadership/board-of-directors-assurance/"> Leadership </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/about-us/sustainability/"> Sustainability </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/about-us/anti-bribery-and-anti-corruption-guidelines/"> Anti-Bribery & Anti-Corruption Statement </a> </li> </ul> </div> </div> </div> </div> </div> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseFive" aria-expanded="false" aria-controls="flush-collapseFive"> Contact us </button> </div> <div id="flush-collapseFive" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class="nav flex-column"> <li class="nav-item mb-2"><a href="/contact-us/join-us/employee/" class="nav-link p-0">Career</a></li> <li class="nav-item mb-2"><a href="tel:1300885055" class="nav-link p-0">1300-88-5055</a></li> <li class="nav-item mb-2"><a href="mailto:wecare@sunlifemalaysia.com" class="nav-link p-0" target="_blank">wecare@sunlifemalaysia.com</a></li> <li class="nav-item mb-2"> <div class="footer-icons d-flex align-items-center"> <a href="https://www.facebook.com/SunLifeMalaysia" target="_blank"> <i class="fa fa-brands fa-facebook"></i> </a> <a href="http://www.linkedin.com/company/sun-life-financial" target="_blank"> <i class="fa fa-brands fa-linkedin-in"></i> </a> <a href="https://www.youtube.com/user/SunLifeMalaysia" target="_blank"> <i class="fa fa-brands fa-youtube"></i> </a> <a href="https://www.instagram.com/sunlifemalaysia_my/" target="_blank"> <i class="fa fa-brands fa-instagram"></i> </a> <a href="https://www.tiktok.com/@sunlifemalaysia?is_from_webapp=1&sender_device=pc" target="_blank"> <i class="fa fa-brands fa-tiktok"></i> </a> </div> </li> </ul> </div> </div> </div> </div> </div> </div> <div class="footer-2 pt-4 mt-4 footer-border-top"> <div class="row"> <div class="col-md-6"> <div class="mobile-center d-flex flex-column align-items-start"> <h5 class="sl-bold mb-3 text-blue">Life鈥檚 brighter under the sun</h5> <p class=""><small>漏 Sun Life Malaysia. All rights reserved.</small></p> <p class="m-0"> <small> Sun Life Malaysia Assurance Berhad Registration No: 199001005930 (197499-U)<br> Sun Life Malaysia Takaful Berhad Registration No: 200501012215 (689263-M) </small> </p> </div> </div> <div class="col-md-6 mt-20 mobile-center d-flex flex-column justify-content-between"> <div class="mobile-center d-flex flex-column align-items-end"> <div class="d-flex justify-contents-between align-items-center"> <a class="m-0" href="/SunLife/media/SunLifeMedia/PDF/PrivacyNotice.pdf"><small>Privacy Notice</small></a> <p class="px-3 m-0"> | </p> <a class="m-0" href="/sitemap"><small>Site Map</small></a> </div> </div> <div class="sl-footer-logo mt-20 d-flex flex-row align-items-center justify-content-end"> <img alt="takafulall-logo" class="" src="/Sunlife/media/SunLifeMedia/TakafulAll.png"> <a href="https://www.pidm.gov.my/pidm2022/media/downloads/Takaful-And-Insurance-Benefits-Protection-System-Brochure.pdf" target="_blank"> <img alt="pidm-logo" class="" src="/Sunlife/media/SunLifeMedia/Homepage/PIDM-logo.png"> </a> <a href="https://www.liam.org.my/" target="_blank"> <img src="/Sunlife/media/Logo/LA.png" alt="LA-logo"> </a> <img src="/Sunlife/media/Logo/SAC-Logo.png" alt="SAC-Logo"> </div> </div> </div> </div> </footer> </div> <script src="/Scripts/jquery.unobtrusive-ajax.min.js"></script> <script src="/Scripts/jquery.validate.min.js"></script> <script src="/Scripts/jquery.validate.unobtrusive.min.js"></script> <script src="/Scripts/responsiveMenuDropdown.js"></script> <script src="/Scripts/mobileMenu.js"></script> <script src="/Sunlife/media/master/developer/navbar.js"></script> <script src="/_content/Kentico.Content.Web.Rcl/Scripts/jquery-3.5.1.js"></script> <script src="/_content/Kentico.Content.Web.Rcl/Scripts/jquery.unobtrusive-ajax.js"></script> <script type="text/javascript"> window.kentico = window.kentico || {}; window.kentico.builder = {}; window.kentico.builder.useJQuery = true;</script><script src="/Content/Bundles/Public/pageComponents.min.js"></script> <script src="/_content/Kentico.Content.Web.Rcl/Content/Bundles/Public/systemFormComponents.min.js"></script> </body> </html>

CINXE.COM

Glossary FAQ | Sun Life Malaysia