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<!DOCTYPE html><html lang="en"><head><meta charSet="UTF-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><meta http-equiv="X-UA-Compatible" content="ie=edge"/><title>SnapCall Incubator study: SaaS startup for voice & video calls</title><meta name="description" content="Online business: case study of a French SaaS start-up that elevates chats to voice and video calls."/><link rel="canonical" href="https://incubator.text.com/success-stories/snapcall"/><link rel="icon" href="/favicon.ico"/><meta property="og:locale" content="en_US"/><meta property="og:url" content="https://incubator.text.com/success-stories/snapcall"/><meta property="og:image" content="https://incubator.text.com/og-image.jpg"/><meta name="twitter:site" content="@livechat"/><meta name="twitter:title" content="SnapCall Incubator study: SaaS startup for voice & video calls"/><meta name="twitter:description" content="Online business: case study of a French SaaS start-up that elevates chats to voice and 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id="__jsx-3293781939">html{font-family:'__colfax_b8680c', '__colfax_Fallback_b8680c',sans-serif}</style></head><body><div id="__next"><div class="wrapper"><header class="header_header__uGo78"><div class="header_menu__8q_LZ"><div class="logo_logo__xQVjz"><a href="https://www.text.com">text<span class="logo_carrier__oB7C0">|</span></a><a class="logo_adjacent__237TO" href="/">Incubator</a></div><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div><div data-focus-lock-disabled="disabled"><nav><button type="button" aria-label="Open menu" aria-expanded="false" aria-controls="top-nav" class="navigation_burger__EKkm8"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 17 16" width="20" height="18"><g fill="none" stroke="#1b1b20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"><path d="M1 3.5h15"></path><path d="M1 8h15"></path><path d="M1 12.5h15"></path></g></svg></button><ul id="top-nav" data-expanded="false" class="navigation_list__jfRc6"><li class="navigation_listItem__i24oN"><a href="/#what-we-offer"><span>What we offer</span></a></li><li class="navigation_listItem__i24oN"><a href="/#success-stories"><span>Success Stories<svg width="18" height="18" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="navigation_chevronIcon__uQpOX"><path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg></span></a><ul class="navigation_subList__NqTrn"><li><a href="/success-stories/chatbot">ChatBot<br/><small>From hackathon to product</small></a></li><li><a href="/success-stories/snapcall">SnapCall<br/><small>Beyond business partnership</small></a></li></ul></li><li class="navigation_listItem__i24oN"><a href="/#apply"><span>Apply</span></a></li></ul></nav></div><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div></div></header><main><div class="hero_heroWrapper__GqIAY hero_bgGrey__nII5p"><section class="hero_heroSection__XF4Hu"><div class="hero_heroContainer__szMYh"><div class="hero_heroText__wXFQ0"><img alt="SnapCall logo" loading="lazy" width="127" height="30" decoding="async" data-nimg="1" style="color:transparent" src="/logo-SnapCall.svg"/><h1 class="text-2xl">SnapCall gets 100+ new customers through LiveChat Marketplace</h1><p class="text-base hero_heroParagraph__y38oD">The story of a French business that elevates chats to voice and video calls.</p><a href="https://www.snapcall.io">www.snapcall.io</a><p class="text-base text-bold">Our contribution to SnapCall</p><ul><li><img alt="Knowledge icon" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" style="color:transparent" src="/bulb-grey.svg"/>Knowledge</li><li><img alt="Technology icon" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" style="color:transparent" src="/code-grey.svg"/>Technology</li><li><img alt="Sales and support icon" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" style="color:transparent" src="/report-money.svg"/>Sales and support</li><li><img alt="Distribution channels icon" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" style="color:transparent" src="/arrows-maximize-grey.svg"/>Distribution channels</li></ul></div><div class="hero_heroVisual__F_y_G"><img alt="Arnaud Pigueller photo" fetchpriority="high" width="640" height="546" decoding="async" data-nimg="1" class="hero_heroImage__CvEXv" style="color:transparent" srcSet="/_next/image?url=%2Fhero-SnapCall.webp&w=640&q=75 1x, /_next/image?url=%2Fhero-SnapCall.webp&w=1920&q=75 2x" src="/_next/image?url=%2Fhero-SnapCall.webp&w=1920&q=75"/><div><p class="text-bold" style="background-color:#ffffff"> Arnaud Pigueller </p><span style="background-color:#ffffff" class="text-normal"> CEO, SnapCall </span></div><img alt="SnapCall logo" loading="lazy" width="530" height="525" decoding="async" data-nimg="1" style="color:transparent" src="/hero-SnapCall-logo.svg"/></div></div></section></div><div class="qa_wrapper__pm4cO"><div class="qa_container__KbWES"><div class="qa_questionContainer___dZq4"><p class="text-xs text-caps qa_highlight__gipMq">the inspiration</p><p class="text-lg text-bold">What was the problem that you wanted to solve with your business idea?</p></div><div class="qa_answerContainer__NAxsP"><p class="text-base">We’ve been in the telecommunications industry for over 15 years and successfully pivoted from building end-user products to API-first streaming services. Conscious of the limitations of the voice and video streaming industry, we don’t take customers or any additional aids for granted.<br /><br />This helps us build a more human internet by bringing video communication experiences closer to their real-life counterparts. We want online businesses to grow with this new channel and offer an incredible experience for their online customers.</p></div></div></div><div class="numbers_wrapper___jPvg"><div class="numbers_container__EyLVU"><div><span class="text-3xl text-bold">100+</span><p class="text-lg">paid customers</p></div><div><span class="text-3xl text-bold">15%</span><p class="text-lg">higher conversion rate when used on Sales use cases</p></div><div><span class="text-3xl text-bold">$200,000</span><p class="text-lg">deal with Text's help</p></div></div></div><div class="qa_wrapper__pm4cO"><div class="qa_container__KbWES"><div class="qa_questionContainer___dZq4"><p class="text-xs text-caps qa_highlight__gipMq">the opportunity</p><p class="text-lg text-bold">What were the biggest challenges, and how did they influence your decision to work with Text?</p></div><div class="qa_answerContainer__NAxsP"><p class="text-base">We reached out to Text in March 2020 and showed what we previously built for our other partners. Seeing there was an opportunity to do it better for Text, we showed them voice and video calls inside LiveChat product three months later. These video calls create the smoothest experience for agents and customers and are completely embedded in the conversational flow of the LiveChat app.<br /><br />All of the above is possible thanks to the documentation and application programming interface (API) that LiveChat shares with us, bringing projects like this to life.</p></div></div></div><div class="testimonial_wrapper__OEVmn"><div class="testimonial_container__nDaK3"><blockquote class="testimonial_grey__ocWEf text-2xl">We’ve been working with LiveChat’s product designers to gather the most relevant guidance on the best way to build the app’s interface. Also, with their Marketplace, LiveChat created a strong marketing and sales program enabling a new acquisition channel for us.</blockquote><div class="testimonial_authorContainer__g1IYC"><img alt="Arnaud Pigueller photo" loading="lazy" width="56" height="48" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Farnaud-pigueller.png&w=64&q=75 1x, /_next/image?url=%2Farnaud-pigueller.png&w=128&q=75 2x" src="/_next/image?url=%2Farnaud-pigueller.png&w=128&q=75"/><cite><strong>Arnaud Pigueller,</strong> SnapCall CEO</cite></div></div></div><div class="qa_wrapper__pm4cO"><div class="qa_container__KbWES"><div class="qa_questionContainer___dZq4"><p class="text-xs text-caps qa_highlight__gipMq">the process</p><p class="text-lg text-bold">How has Text helped you grow your business?</p></div><div class="qa_answerContainer__NAxsP"><p class="text-base">Our team always puts the user experience first. We go the extra mile to understand how to build the most straightforward interface by speaking to customers, and we firmly believe it’s the only way for our product to win the market.<br /><br />We’ve been working with LiveChat’s product designers to gather the most relevant guidance on the best way to build the app’s interface. Also, with their Marketplace, LiveChat created a strong marketing and sales program enabling a new acquisition channel for us.</p></div></div></div><div class="video_container__3WmCD"><video src="/sales-showcase.mp4" playsinline="" muted="" autoplay="" loop=""></video></div><div class="qa_wrapper__pm4cO"><div class="qa_container__KbWES"><div class="qa_questionContainer___dZq4"><p class="text-xs text-caps qa_highlight__gipMq">the outcome</p><p class="text-lg text-bold">What have been the results of working with Text so far?</p></div><div class="qa_answerContainer__NAxsP"><p class="text-base">The relationship between our teams has definitely been a highlight so far. Thanks to this relationship, we’ve gotten more than 100 paid customers so far and closed a $200,000 deal with Text’s help.<br /><br />The trust between our dev, product, sales, and marketing teams has driven us to build new products merging text and video. We also understand that to stay relevant, we need to push our technology for more use cases like conference calls, huddle-like experiences, and live streaming of one-to-many.</p></div></div></div></main><footer class="footer_footer__0xylH"><div><div class="footer_row__9cGU4"><div class="logo_logo__xQVjz"><a href="https://www.text.com">text<span class="logo_carrier__oB7C0">|</span></a><a class="logo_adjacent__237TO" href="/">Incubator</a></div><div class="footer_links__Zyfon"><a href="/#what-we-offer">What we offer</a><a href="/#success-stories">Success Stories</a></div></div><p class="footer_copyright__x6QlT">Copyright © 2024 Text, Inc. All rights reserved<br/><br/> We use cookies and similar technologies to enhance your interactions with our website and Services, including when you reach out to us on chat. This comprises traffic analysis, delivering personalized content, and supporting our marketing efforts. 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