Intelligence conversationnelle : la solution IA de vente qui change tout, mais dont vous n'avez jamais entendu parler

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class="megamenu-products--subtitle"><a data-en-text="" data-link-type="" href="/fr/ai-assistant/"><img alt="Compagnon IA" class="nav-title-logo" fetchpriority="auto" loading="lazy" src="https://images3.cmp.optimizely.com/assets/Full-Color.svg/Zz0zZTU4NjkxMmUwNDAxMWVlOGRjNWFhZTRmMzFmZjlkNg==" title="Compagnon IA"></img></a></div><div class="megamenu-products--description"><p>Augmentez la productivité, améliorez l'efficacité de l'équipe et améliorez les compétences. <a data-en-text="" data-link-type="" href="/fr/ai-assistant/">Learn more</a></p></div></div><div class="megamenu__bottom"><div class="megamenu__column"><div class="megamenu__column__zoomWorkplace column"><div class="megamenu__head"><div class="megamenu__column-title column-1"><a data-en-text="" data-link-type="" href="/fr/products/collaboration-tools/"><img alt="Espace de travail Zoom" class="nav-title-logo" fetchpriority="auto" loading="lazy" src="https://images4.cmp.optimizely.com/assets/logo_product_ZM-workplace_1-line_color-RGB+3.svg/Zz01MTA2NTc2MGUwM2UxMWVlOTkyNDkyMTRhMzBjNjAxZg==" title="Espace de travail Zoom"></img></a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><div class="megamenu__column--block"><div class="megamenu__workplace__column"><ul class="megamenu__list"><li class="megamenu__list-item-heading--disabled">Communication</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Meetings" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/one-meetings.svg/Zz01YTBmNDRkMmVhOGMxMWVkODExZDRhYjdlM2I2YjFmNQ==" title="Meetings" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/virtual-meetings/">Meetings<span class="visually-hidden"> Meetings</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Team Chat" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/product-team-chat.svg/Zz1lZGNhYmY5MmU0NGUxMWVkYjM1OGEyNzVhMWI2ODM4Yw==" title="Team Chat" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/team-chat/">Team Chat<span class="visually-hidden"> Team Chat</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Phone" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images4.cmp.optimizely.com/assets/product-phone.svg/Zz1lZDNmZDE4NGU0NGUxMWVkOTZiZTllNDY0OTU3ZDg4Zg==" title="Phone" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/voip-phone/">Phone<span class="visually-hidden"> Phone</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Mail & Calendar" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mail+calendar+Icon.svg/Zz00MWE3YmZiMGRiYmMxMWVlYWQzZjkyZDMwZWIwZDkwYw==" title="Mail & Calendar" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/email-calendar/">Mail & Calendar<span class="visually-hidden"> Mail & Calendar</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Scheduler" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/appointment-scheduler.svg/Zz01MTRiNTg1ZTM1MGYxMWVlYjc3NmQ2NTU5Nzc3NzFhOQ==" title="Scheduler" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/appointment-scheduler/">Scheduler<span class="visually-hidden"> Scheduler</span></a></div></li></ul></div><div class="megamenu__workplace__column"><ul class="megamenu__list"><li class="megamenu__list-item-heading--disabled">Productivité</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Docs" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_docs.svg/Zz0zNTAwYmRkNGRiYzExMWVlYjY2NWNlOTkyMzIwMjc2OA==" title="Docs" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/collaborative-docs/">Docs<span class="visually-hidden"> Docs</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Whiteboard" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/product-whiteboard.svg/Zz1lZDJjOTczNmU0NGUxMWVkOGFmNmI2NWQ2NDcyM2M3Mg==" title="Whiteboard" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/online-whiteboard/">Whiteboard<span class="visually-hidden"> Whiteboard</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Clips" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/product-clips.svg/Zz00OTAyYWM5NjVjNTcxMWVlOTA5MDU2NmQ1MzA1MjExNQ==" title="Clips" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/video-recording/">Clips<span class="visually-hidden"> Clips</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Notes" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/Notes-Logo.svg/Zz02MmFkNzBjYWRiYzAxMWVlOWYzNDZhZTY1ZDYyODc3MA==" title="Notes" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/productivity/">Notes<span class="visually-hidden"> Notes</span></a></div></li><li class="megamenu__list-item-heading--disabled">Apps & Integrations</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="App Marketplace" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/developer-marketplace.svg/Zz02OWE4YzY1OGVhOTUxMWVkODU1MWU2NWI4Njg2NmUxNA==" title="App Marketplace" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://zoom.us/workplace-apps">App Marketplace<span class="visually-hidden"> App Marketplace</span></a></div></li></ul></div><div class="megamenu__workplace__column"><ul class="megamenu__list"><li class="megamenu__list-item-heading--disabled">Espaces</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Rooms" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/Rooms.svg/Zz02ODUyMWZiZWRiYzMxMWVlOTExYjA2NmQzNDk4YmEzNQ==" title="Rooms" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/meeting-rooms/">Rooms<span class="visually-hidden"> Rooms</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Workspace Reservations" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_workspace-reservation.svg/Zz1jY2EzMDQ1NmRiYzMxMWVlYmFhMGVhMDc5Nzg3Mjk1OA==" title="Workspace Reservations" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/meeting-rooms/features/workspace/">Workspace Reservation<span class="visually-hidden"> Workspace Reservation</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Digital Signage" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/digital+sign.svg/Zz04ZmQ1MGJlMGRiYzQxMWVlODNlYjBhZjZlZjU5YjMxYw==" title="Digital Signage" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/meeting-rooms/features/workspace/">Digital Signage<span class="visually-hidden"> Digital Signage</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Visitor Management" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/visitor-manage.svg/Zz00Mjc3ZDUwY2RiYzUxMWVlOTI3N2VhMDc5Nzg3Mjk1OA==" title="Visitor Management" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/meeting-rooms/features/workspace/#visitor-management">Visitor Management<span class="visually-hidden"> Visitor Management</span></a></div></li><li class="megamenu__list-item-heading--disabled">Employee Engagement</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Workvivo" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images4.cmp.optimizely.com/assets/workvivo-zm.svg/Zz00OTI4MjQ4MDVjNTcxMWVlYjY2ZTFlZThhMTdjNjk4Yg==" title="Workvivo" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/workvivo/">Workvivo<span class="visually-hidden"> Workvivo</span></a></div></li></ul></div></div></div></div><div class="megamenu__column"><div class="megamenu__column__businessService column"><div class="megamenu__head"><div class="megamenu__column-title column-2"><a data-en-text="" data-link-type="" href="/fr/products/business-services/">Services aux entreprises</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><div class="megamenu__column--block"><div class="megamenu__workplace__column"><ul class="megamenu__list"><li class="megamenu__list-item-heading--disabled">Service à la clientèle</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Contact Center" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/cc-contact-center.svg/Zz01OTgzNDIwMmVhOGMxMWVkYWEwOWNhMjZkMjg1ODQxMg==" title="Contact Center" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/contact-center/">Contact Center<span class="visually-hidden"> Contact Center</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Virtual Agent" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/product-virtual-agent.svg/Zz1lZTMzZjllNGU0NGUxMWVkOGRiN2I2NWQ2NDcyM2M3Mg==" title="Virtual Agent" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/virtual-agent/">Virtual Agent<span class="visually-hidden"> Virtual Agent</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Workforce Engagement Management" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_workforce-engagement-management.svg/Zz1kMTNkNDdmZWU3MzIxMWVlOGQwYTgyM2JmOTdlNjdmNA==" title="Workforce Engagement Management" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/workforce-engagement-management/">Workforce Engagement<span class="visually-hidden"> Workforce Engagement</span></a></div></li><li class="megamenu__list-item-heading--disabled">Ventes</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Revenue Accelerator" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/mark_product_revenue-accelerator.svg/Zz1kZjRjZWQ2YWRiY2QxMWVlYmRhNmFhMDkzYjQ2OGZiZA==" title="Revenue Accelerator" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/conversation-intelligence/">Revenue Accelerator<span class="visually-hidden"> Revenue Accelerator</span></a></div></li></ul></div><div class="megamenu__workplace__column"><ul class="megamenu__list"><li class="megamenu__list-item-heading--disabled">Commercialisation</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Events" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images4.cmp.optimizely.com/assets/mark_product_events.svg/Zz0wNDhmOTg1NGRiY2MxMWVlYjQ3MWQyNTdlYzNkN2VhZg==" title="Events" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/event-platform/">Events<span class="visually-hidden"> Events</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Sessions" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_sessions.svg/Zz0yZTUzYjZjNGRiY2QxMWVlOTRlODNhZWU2NWQ2NTAxNA==" title="Sessions" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/single-session-events/">Sessions<span class="visually-hidden"> Sessions</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Webinars" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/mark_product_webinars.svg/Zz03Y2QyMWY1Y2RiY2QxMWVlOTVlZDEyMzJmZDU0MGZkZQ==" title="Webinars" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/webinars/">Webinars<span class="visually-hidden"> Webinars</span></a></div></li><li class="megamenu__list-item-heading--disabled">Outils pour développeurs</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="APIs & SDKs" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_revenue-accelerator.svg/Zz05MTQ1ZmQ4MGRiY2YxMWVlYjI1MmYyMTViMGQ3YTJlNA==" title="APIs & SDKs" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/video-sdk/">APIs & SDKs<span class="visually-hidden"> APIs & SDKs</span></a></div></li></ul></div></div></div></div></div></div><div class="megamenu-products--actionbar"><ul><li class="action-bar-primary"><a data-en-text="" data-link-type="" href="/fr/products/">Découvrez tous les produits</a></li><li class="action-bar-secondary"><a data-en-text="" data-link-type="" href="https://zoom.us/pricing">Plans & pricing</a></li></ul></div></section><div class="activeSegment"><span class="leftTriangle"></span><span class="rightTriangle"></span></div></li><li class="main-nav__list-item"><button aria-expanded="false" aria-haspopup="true" class="main-nav__megamenu-trigger">Des solutions</button><section aria-label="Des solutions" class="megamenu megamenu-solutions"><div class="megamenu__bottom"><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title"><a data-en-text="" data-link-type="" href="/fr/industry/">Par secteur</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/industry/education/">Éducation</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/industry/finance/">Services financiers</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/industry/government/">Gouvernement</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/industry/healthcare/">Soins de santé</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/industry/manufacturing/">Fabrication</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/industry/retail/">Commerce de détail</a></div></li></ul></div></div><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Par public</div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/audiences/small-business/">Petites et moyennes entreprises</a></div></li><li class="megamenu__list-items"><span class="">Entreprise</span><ul><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/audiences/information-technology/">Professionnels de l'informatique</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/audiences/cx/">L'expérience client</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/audiences/sales-and-revenue/">Ventes et recettes</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/audiences/av-facilities/">Installations</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/audiences/marketing-events/">Marketing et événements</a></div></li></ul></li></ul></div></div><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title"><a data-en-text="" data-link-type="" href="https://developers.zoom.us/docs/" target="_blank">Pour les développeurs</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/video-sdk/">SDK vidéo</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://developers.zoom.us/docs/meeting-sdk/" target="_blank">SDK de réunion</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://marketplace.zoom.us/" target="_blank">Place de marché des applications</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://developers.zoom.us/docs/api/" target="_blank">API</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://developers.zoom.us/docs/api/rest/webhook-reference/" target="_blank">Webhooks</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/zoom-apps/">Applis Zoom</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://developers.zoom.us/docs/" target="_blank">Solutions pour développeurs</a></div></li></ul></div></div><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title"><a data-en-text="" data-link-type="" href="https://partners.zoom.us/" target="_blank">Pour les partenaires</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://partner.zoom.us/solutions/" target="_blank">Solutions pour les partenaires</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://partner.zoom.us/partner-locator/" target="_blank">Trouvez un partenaire</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://partner.zoom.us/" target="_blank">Devenez partenaire</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://mypartnerportal.zoom.us/" target="_blank">Portail des partenaires</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://mypartnerportal.zoom.us/?sso=21&RelayState=/pages/38/home" target="_blank">Centre de formation pour les partenaires</a></div></li></ul></div></div><div class="megamenu__bottom-action-bar"><ul><li class="action-bar-primary"><a data-en-text="" data-link-type="" href="https://zoom.us/pricing" target="_blank">Tarification des forfaits &<span class="visually-hidden"> Des solutions</span></a><span class="leftTriangle"></span><span class="rightTriangle"></span></li></ul></div></div></section><div class="activeSegment"><span class="leftTriangle"></span><span class="rightTriangle"></span></div></li><li class="main-nav__list-item"><button aria-expanded="false" aria-haspopup="true" class="main-nav__megamenu-trigger">Ressources</button><section aria-label="Ressources" class="megamenu megamenu-resources"><div class="megamenu__bottom"><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Explorez</div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/blog/">Blogue Zoom</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/resources/">Bibliothèque de ressources</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://ev.zoom.us/">Webinaires & Événements</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/customer-stories/all/">Témoignages de clients</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/trust/">Zoom Trust Center</a></div></li></ul></div></div><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Connect & Learn</div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://community.zoom.com/">Communauté Zoom</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://learning.zoom.us/learn">Centre d'apprentissage</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://learn-zoom.us/show-me">Vidéos explicatives</a></div></li></ul></div></div><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Matériel & Services</div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://explore.zoom.us/en/global-services/">Services mondiaux</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://explore.zoom.us/en/hardware-purchase-options/">Options matérielles</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/fr/products/cmk/">Clé gérée par le client</a></div></li></ul></div></div><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">soutien</div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://support.zoom.com/hc/en">Assistance à la clientèle</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://explore.zoom.us/en/support-plans/">Assistance Premier Support</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://explore.zoom.us/en/support-plans/developer/">Premier Developer Support</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://devsupport.zoom.us/hc/en-us">Assistance aux développeurs</a></div></li></ul></div></div><div class="megamenu__bottom-action-bar"><ul></ul></div></div><div class="megamenu__highlight"><div class="megamenu__highlight-item"><img alt="Téléchargez l'application Zoom" class="megamenu__highlight-item-image" fetchpriority="auto" height="120" loading="lazy" src="https://images4.cmp.optimizely.com/assets/Resources-ZoomClient.png/Zz05YzJhYzg5NGM0NjkxMWVkYWI2NDEyZjk5ZTY0ZGM3Nw==" title="Téléchargez l'application Zoom" width="120"></img><div class="megamenu__highlight-item-content"><div class="megamenu__highlight-item-heading">Téléchargez l'application Zoom</div><p class="megamenu__highlight-item-description">Maintenez votre application Zoom à jour pour accéder aux dernières fonctionnalités.</p><a class="megamenu__highlight-item-cta" data-en-text="" data-link-type="" href="https://zoom.us/download">Centre de téléchargement</a></div></div><div class="megamenu__highlight-item"><img alt="Arrière-plans virtuels Zoom" class="megamenu__highlight-item-image" fetchpriority="auto" height="120" loading="lazy" src="https://images1.cmp.optimizely.com/assets/Resources-VirtualBG.svg/Zz1iODNkODE3YWM0NjkxMWVkODZjZWFlNDM4MDAwNGE5MA==" title="Arrière-plans virtuels Zoom" width="120"></img><div class="megamenu__highlight-item-content"><div class="megamenu__highlight-item-heading">Arrière-plans virtuels Zoom</div><p class="megamenu__highlight-item-description">Téléchargez des images et des animations en haute résolution pour améliorer votre prochaine réunion Zoom.</p><a class="megamenu__highlight-item-cta" data-en-text="" data-link-type="" href="/fr/products/virtual-meetings/features/virtual-background-library/">Parcourir les arrière-plans</a></div></div></div></section><div class="activeSegment"><span class="leftTriangle"></span><span class="rightTriangle"></span></div></li><li class="main-nav__list-item"><a class="main-nav__link" data-en-text="" data-link-type="" href="https://zoom.us/pricing">Forfaits et tarification</a></li></ul></div><div class="main-nav__right"><ul class="main-nav__list"><li class="main-nav__list-item main-nav__list-item--mobile"><a class="main-nav__mobile-link" data-en-text="" data-link-type="" href="https://zoom.us/fr/join" target="_top">Participer</a></li><li class="main-nav__list-item main-nav__list-item--mobile"><a class="main-nav__mobile-link" data-en-text="" data-link-type="" href="https://zoom.us/fr/join" target="_blank">Organiser</a></li><li class="main-nav__list-item " data-user-for="97af72b4-4108-4885-b753-f02a39956839"><a class="fdn-button fdn-button--button-style-tertiary fdn-button--button-small" data-en-text="" data-link-type="" href="/fr/contact/contact-sales/">Contacter le service commercial<span class="visually-hidden"> Contacter le service commercial</span></a></li><li class="main-nav__list-item " data-user-for="97af72b4-4108-4885-b753-f02a39956839"><a class="fdn-button fdn-button--button-style-primary fdn-button--button-small" data-en-text="" data-link-type="" href="https://zoom.us/signup">Inscription gratuite<span class="visually-hidden"> Inscription gratuite</span></a></li><li class="resources-nav__list-item authorized-access" data-user-for="82c0350d-4c26-4b95-8feb-330fef53cda3"><a class="resources-nav__join" data-en-text="" data-link-type="" href="https://zoom.us/fr/join" target="_top">Participer<span class="visually-hidden"> Participer</span></a></li><li class="resources-nav__list-item authorized-access" data-user-for="82c0350d-4c26-4b95-8feb-330fef53cda3"><button aria-expanded="false" aria-haspopup="true" class="resources-nav__dropdown-joinrestricted">Participer</button><div class="resources-nav__dropdown-list-joinrestricted"><ul><li class="resources-nav__dropdown-list-item"><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://zoom.us/fr/join" target="_blank">Participer par le Nº de réunion<span class="visually-hidden"> Participer par le Nº de réunion</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://zoom.us/calendar/list" target="_blank">Liste d’événements publics<span class="visually-hidden"> Liste d’événements publics</span></a></li></ul></div></li><li class="resources-nav__list-item authorized-access" data-user-for="82c0350d-4c26-4b95-8feb-330fef53cda3"><button aria-expanded="false" aria-haspopup="true" class="resources-nav__dropdownrestricted">Organiser</button><div class="resources-nav__dropdown-listrestricted"><ul><li class="resources-nav__dropdown-list-item"><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://zoom.us/start/videomeeting" target="_blank">Avec la vidéo activée<span class="visually-hidden"> Avec la vidéo activée</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://zoom.us/start/webmeeting" target="_blank">Avec la vidéo désactivée<span class="visually-hidden"> Avec la vidéo désactivée</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://zoom.us/start/sharemeeting" target="_blank">Partage d'écran uniquement<span class="visually-hidden"> Partage d'écran uniquement</span></a></li></ul></div></li><li class="resources-nav__list-item authorized-access" data-user-for="82c0350d-4c26-4b95-8feb-330fef53cda3"><button aria-expanded="false" aria-haspopup="true" class="resources-nav__dropdown-webapprestricted">Appli web</button><div class="resources-nav__dropdown-list-webapprestricted"><ul><li class="resources-nav__dropdown-list-item"><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://app.zoom.us/wc?webp=1"><img alt="Accueil" class="" fetchpriority="auto" id="webApps-home" loading="lazy" src="https://images1.cmp.optimizely.com/assets/webApps-sprites.svg/Zz1hZTNiMGNmMDAxOGIxMWVmOTZhM2MyOGQwNmQwMTc4OA==" title="Accueil">Accueil</img><span class="visually-hidden"> Accueil</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://app.zoom.us/wc/team-chat?webp=1"><img alt="Chat de groupe" class="" fetchpriority="auto" id="webApps-teamchat" loading="lazy" src="https://images1.cmp.optimizely.com/assets/webApps-sprites.svg/Zz1hZTNiMGNmMDAxOGIxMWVmOTZhM2MyOGQwNmQwMTc4OA==" title="Chat de groupe">Chat de groupe</img><span class="visually-hidden"> Chat de groupe</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://app.zoom.us/wc/phone?webp=1"><img alt="Phone" class="" fetchpriority="auto" id="webApps-phone" loading="lazy" src="https://images1.cmp.optimizely.com/assets/webApps-sprites.svg/Zz1hZTNiMGNmMDAxOGIxMWVmOTZhM2MyOGQwNmQwMTc4OA==" title="Phone">Phone</img><span class="visually-hidden"> Phone</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://app.zoom.us/wc/meetings?webp=1"><img alt="Réunions" class="" fetchpriority="auto" id="webApps-meetings" loading="lazy" src="https://images1.cmp.optimizely.com/assets/webApps-sprites.svg/Zz1hZTNiMGNmMDAxOGIxMWVmOTZhM2MyOGQwNmQwMTc4OA==" title="Réunions">Réunions</img><span class="visually-hidden"> Réunions</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://app.zoom.us/wc/contacts?webp=1"><img alt="Contacts" class="" fetchpriority="auto" id="webApps-contact" loading="lazy" src="https://images1.cmp.optimizely.com/assets/webApps-sprites.svg/Zz1hZTNiMGNmMDAxOGIxMWVmOTZhM2MyOGQwNmQwMTc4OA==" title="Contacts">Contacts</img><span class="visually-hidden"> Contacts</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://app.zoom.us/wc/whiteboards?webp=1"><img alt="Tableaux blancs" class="" fetchpriority="auto" id="webApps-whiteboards" loading="lazy" src="https://images1.cmp.optimizely.com/assets/webApps-sprites.svg/Zz1hZTNiMGNmMDAxOGIxMWVmOTZhM2MyOGQwNmQwMTc4OA==" title="Tableaux blancs">Tableaux blancs</img><span class="visually-hidden"> Tableaux blancs</span></a></li></ul></div></li><li class="main-nav__list-item authorized-access" data-user-for="82c0350d-4c26-4b95-8feb-330fef53cda3"><a class="fdn-button fdn-button--button-style-primary fdn-button--button-small" data-en-text="My Account" data-link-type="" href="https://zoom.us/profile">Mon compte<span class="visually-hidden"> Mon compte</span></a></li></ul><button aria-expanded="false" aria-haspopup="true" aria-label="Toggle Menu" class="main-nav__hamburger-trigger"><span></span></button></div></div></nav> <nav class="mobile-menu"><div class="mobile-menu__container" data-block-size-ref=""><nav aria-label="Main Navigation" class="mobile-menu__main-nav"><ul class="mobile-menu__list"><li class="mobile-menu__list-item"><a aria-label="Search" class="mobile-menu__search" href="/fr/search/"><img alt="Search" height="12" src="/dist/assets/icons/icon-search-gray.svg" width="12"></img>Search</a></li><li class="mobile-menu__list-item"><button aria-controls="panel-1" class="mobile-menu__accordion js-accordion-trigger">Produits</button><section aria-label="Products" class="mobile-megamenu megamenu-products js-accordion-panel"><div class="mobile-megamenu-products-wrapper"><div class="mobile-megamenu-products--title"><div class="mobile-megamenu-products--subtitle"><a href="/fr/ai-assistant/"><img alt="Compagnon IA" class="nav-title-logo" fetchpriority="auto" loading="lazy" src="https://images3.cmp.optimizely.com/assets/Full-Color.svg/Zz0zZTU4NjkxMmUwNDAxMWVlOGRjNWFhZTRmMzFmZjlkNg==" title="Compagnon IA"></img></a></div><div class="mobile-megamenu-products--description"><p>Augmentez la productivité, améliorez l'efficacité de l'équipe et améliorez les compétences. <a href="/fr/ai-assistant/">Learn more</a></p></div></div><div class="mobile-megamenu__bottom"><div class="mobile-megamenu__column"><div class="mobile-megamenu__column__zoomWorkplace column"><div class="mobile-megamenu__head"><div class="mobile-megamenu__column-title"><a href="/fr/products/collaboration-tools/"><img alt="Espace de travail Zoom" class="nav-title-logo" fetchpriority="auto" loading="lazy" src="https://images4.cmp.optimizely.com/assets/logo_product_ZM-workplace_1-line_color-RGB+3.svg/Zz01MTA2NTc2MGUwM2UxMWVlOTkyNDkyMTRhMzBjNjAxZg==" title="Espace de travail Zoom"></img></a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><div class="mobile-megamenu__column--block"><div class="mobile-megamenu__workplace__column"><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item-heading--disabled">Communication</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Meetings" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/one-meetings.svg/Zz01YTBmNDRkMmVhOGMxMWVkODExZDRhYjdlM2I2YjFmNQ==" title="Meetings" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/virtual-meetings/">Meetings</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Team Chat" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/product-team-chat.svg/Zz1lZGNhYmY5MmU0NGUxMWVkYjM1OGEyNzVhMWI2ODM4Yw==" title="Team Chat" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/team-chat/">Team Chat</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Phone" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images4.cmp.optimizely.com/assets/product-phone.svg/Zz1lZDNmZDE4NGU0NGUxMWVkOTZiZTllNDY0OTU3ZDg4Zg==" title="Phone" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/voip-phone/">Phone</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Mail & Calendar" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mail+calendar+Icon.svg/Zz00MWE3YmZiMGRiYmMxMWVlYWQzZjkyZDMwZWIwZDkwYw==" title="Mail & Calendar" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/email-calendar/">Mail & Calendar</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Scheduler" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/appointment-scheduler.svg/Zz01MTRiNTg1ZTM1MGYxMWVlYjc3NmQ2NTU5Nzc3NzFhOQ==" title="Scheduler" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/appointment-scheduler/">Scheduler</a></div></li></ul></div><div class="mobile-megamenu__workplace__column"><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item-heading--disabled">Productivité</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Docs" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_docs.svg/Zz0zNTAwYmRkNGRiYzExMWVlYjY2NWNlOTkyMzIwMjc2OA==" title="Docs" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/collaborative-docs/">Docs</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Whiteboard" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/product-whiteboard.svg/Zz1lZDJjOTczNmU0NGUxMWVkOGFmNmI2NWQ2NDcyM2M3Mg==" title="Whiteboard" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/online-whiteboard/">Whiteboard</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Clips" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/product-clips.svg/Zz00OTAyYWM5NjVjNTcxMWVlOTA5MDU2NmQ1MzA1MjExNQ==" title="Clips" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/video-recording/">Clips</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Notes" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/Notes-Logo.svg/Zz02MmFkNzBjYWRiYzAxMWVlOWYzNDZhZTY1ZDYyODc3MA==" title="Notes" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/productivity/">Notes</a></div></li><li class="mobile-megamenu__list-item-heading--disabled">Apps & Integrations</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="App Marketplace" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/developer-marketplace.svg/Zz02OWE4YzY1OGVhOTUxMWVkODU1MWU2NWI4Njg2NmUxNA==" title="App Marketplace" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="https://zoom.us/workplace-apps">App Marketplace</a></div></li></ul></div><div class="mobile-megamenu__workplace__column"><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item-heading--disabled">Espaces</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Rooms" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/Rooms.svg/Zz02ODUyMWZiZWRiYzMxMWVlOTExYjA2NmQzNDk4YmEzNQ==" title="Rooms" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/meeting-rooms/">Rooms</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Workspace Reservations" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_workspace-reservation.svg/Zz1jY2EzMDQ1NmRiYzMxMWVlYmFhMGVhMDc5Nzg3Mjk1OA==" title="Workspace Reservations" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/meeting-rooms/features/workspace/">Workspace Reservation</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Digital Signage" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/digital+sign.svg/Zz04ZmQ1MGJlMGRiYzQxMWVlODNlYjBhZjZlZjU5YjMxYw==" title="Digital Signage" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/meeting-rooms/features/workspace/">Digital Signage</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Visitor Management" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/visitor-manage.svg/Zz00Mjc3ZDUwY2RiYzUxMWVlOTI3N2VhMDc5Nzg3Mjk1OA==" title="Visitor Management" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/meeting-rooms/features/workspace/#visitor-management">Visitor Management</a></div></li><li class="mobile-megamenu__list-item-heading--disabled">Employee Engagement</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Workvivo" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images4.cmp.optimizely.com/assets/workvivo-zm.svg/Zz00OTI4MjQ4MDVjNTcxMWVlYjY2ZTFlZThhMTdjNjk4Yg==" title="Workvivo" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/workvivo/">Workvivo</a></div></li></ul></div></div></div></div></div><div class="mobile-megamenu__bottom"><div class="mobile-megamenu__column"><div class="mobile-megamenu__column__businessService column"><div class="mobile-megamenu__head"><div class="mobile-megamenu__column-title"><a href="/fr/products/business-services/">Services aux entreprises</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><div class="mobile-megamenu__column--block"><div class="mobile-megamenu__workplace__column"><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item-heading--disabled">Service à la clientèle</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Contact Center" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/cc-contact-center.svg/Zz01OTgzNDIwMmVhOGMxMWVkYWEwOWNhMjZkMjg1ODQxMg==" title="Contact Center" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/contact-center/">Contact Center</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Virtual Agent" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/product-virtual-agent.svg/Zz1lZTMzZjllNGU0NGUxMWVkOGRiN2I2NWQ2NDcyM2M3Mg==" title="Virtual Agent" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/virtual-agent/">Virtual Agent</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Workforce Engagement Management" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_workforce-engagement-management.svg/Zz1kMTNkNDdmZWU3MzIxMWVlOGQwYTgyM2JmOTdlNjdmNA==" title="Workforce Engagement Management" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/workforce-engagement-management/">Workforce Engagement</a></div></li></ul></div><div class="mobile-megamenu__workplace__column"><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item-heading--disabled">Commercialisation</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Events" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images4.cmp.optimizely.com/assets/mark_product_events.svg/Zz0wNDhmOTg1NGRiY2MxMWVlYjQ3MWQyNTdlYzNkN2VhZg==" title="Events" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/event-platform/">Events</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Sessions" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_sessions.svg/Zz0yZTUzYjZjNGRiY2QxMWVlOTRlODNhZWU2NWQ2NTAxNA==" title="Sessions" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/single-session-events/">Sessions</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Webinars" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/mark_product_webinars.svg/Zz03Y2QyMWY1Y2RiY2QxMWVlOTVlZDEyMzJmZDU0MGZkZQ==" title="Webinars" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/webinars/">Webinars</a></div></li></ul></div><div class="mobile-megamenu__workplace__column"><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item-heading--disabled">Ventes</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Revenue Accelerator" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/mark_product_revenue-accelerator.svg/Zz1kZjRjZWQ2YWRiY2QxMWVlYmRhNmFhMDkzYjQ2OGZiZA==" title="Revenue Accelerator" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/conversation-intelligence/">Revenue Accelerator</a></div></li><li class="mobile-megamenu__list-item-heading--disabled">Outils pour développeurs</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="APIs & SDKs" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_revenue-accelerator.svg/Zz05MTQ1ZmQ4MGRiY2YxMWVlYjI1MmYyMTViMGQ3YTJlNA==" title="APIs & SDKs" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/fr/video-sdk/">APIs & SDKs</a></div></li></ul></div></div></div></div></div></div><div class="mobile-megamenu__actionBar"><ul><li><a class="fdn-button fdn-button--button-style-primary fdn-button--button-small" href="/fr/products/">Découvrez tous les produits</a></li><li><a class="fdn-button fdn-button--button-style-textLink fdn-button--button-small" href="https://zoom.us/pricing">Plans & pricing</a></li></ul></div></section></li><li class="mobile-menu__list-item"><button aria-controls="panel-2" class="mobile-menu__accordion js-accordion-trigger">Des solutions</button><section aria-label="Solutions" class="mobile-megamenu megamenu-solutions js-accordion-panel"><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title"><a href="/fr/industry/"><span class="visually-hidden">Par secteur</span>Par secteur</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/industry/education/"><span class="visually-hidden">Éducation</span>Éducation</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/industry/finance/"><span class="visually-hidden">Services financiers</span>Services financiers</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/industry/government/"><span class="visually-hidden">Gouvernement</span>Gouvernement</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/industry/healthcare/"><span class="visually-hidden">Soins de santé</span>Soins de santé</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/industry/manufacturing/"><span class="visually-hidden">Fabrication</span>Fabrication</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/industry/retail/"><span class="visually-hidden">Commerce de détail</span>Commerce de détail</a></div></li></ul></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Par public</div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/audiences/small-business/"><span class="visually-hidden">Petites et moyennes entreprises</span>Petites et moyennes entreprises</a></div></li><li class="megamenu__list-item disabled"><div class="megamenu__list-item-heading"><p class="megamenu__list-item-heading--disabled">Entreprise</p></div><ul><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/audiences/information-technology/"><span class="visually-hidden">Professionnels de l'informatique</span>Professionnels de l'informatique</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/audiences/cx/"><span class="visually-hidden">L'expérience client</span>L'expérience client</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/audiences/sales-and-revenue/"><span class="visually-hidden">Ventes et recettes</span>Ventes et recettes</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/audiences/av-facilities/"><span class="visually-hidden">Installations</span>Installations</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/audiences/marketing-events/"><span class="visually-hidden">Marketing et événements</span>Marketing et événements</a></div></li></ul></li></ul></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title"><a href="https://developers.zoom.us/docs/">Pour les développeurs</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/video-sdk/"><span class="visually-hidden">SDK vidéo</span>SDK vidéo</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://developers.zoom.us/docs/meeting-sdk/"><span class="visually-hidden">SDK de réunion</span>SDK de réunion</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://marketplace.zoom.us/"><span class="visually-hidden">Place de marché des applications</span>Place de marché des applications</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://developers.zoom.us/docs/api/"><span class="visually-hidden">API</span>API</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://developers.zoom.us/docs/api/rest/webhook-reference/"><span class="visually-hidden">Webhooks</span>Webhooks</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/zoom-apps/"><span class="visually-hidden">Applis Zoom</span>Applis Zoom</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://developers.zoom.us/docs/"><span class="visually-hidden">Solutions pour développeurs</span>Solutions pour développeurs</a></div></li></ul></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title"><a href="https://partners.zoom.us/"><span class="visually-hidden">Pour les partenaires</span>Pour les partenaires</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://partner.zoom.us/solutions/"><span class="visually-hidden">Solutions pour les partenaires</span>Solutions pour les partenaires</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://partner.zoom.us/partner-locator/"><span class="visually-hidden">Trouvez un partenaire</span>Trouvez un partenaire</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://partner.zoom.us/"><span class="visually-hidden">Devenez partenaire</span>Devenez partenaire</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://mypartnerportal.zoom.us/"><span class="visually-hidden">Portail des partenaires</span>Portail des partenaires</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://mypartnerportal.zoom.us/?sso=21&RelayState=/pages/38/home"><span class="visually-hidden">Centre de formation pour les partenaires</span>Centre de formation pour les partenaires</a></div></li></ul></div></div><div class="mobile-megamenu-products-wrapper"></div></section></li><li class="mobile-menu__list-item"><button aria-controls="panel-3" class="mobile-menu__accordion js-accordion-trigger">Ressources</button><section aria-label="Resources" class="mobile-megamenu megamenu-resources js-accordion-panel"><div class="mobile-megamenu__highlight mobile-megamenu__highlight--mobile"><div class="mobile-megamenu__highlight-item"><img alt="Téléchargez l'application Zoom" class="mobile-megamenu__highlight-item-image" fetchpriority="auto" height="50" loading="lazy" src="https://images4.cmp.optimizely.com/assets/Resources-ZoomClient.png/Zz05YzJhYzg5NGM0NjkxMWVkYWI2NDEyZjk5ZTY0ZGM3Nw==" title="Téléchargez l'application Zoom" width="50"></img><div class="mobile-megamenu__highlight-item-heading"><a href="https://zoom.us/download"><span class="visually-hidden">Centre de téléchargement</span>Téléchargez l'application Zoom</a></div></div><div class="mobile-megamenu__highlight-item"><img alt="Arrière-plans virtuels Zoom" class="mobile-megamenu__highlight-item-image" fetchpriority="auto" height="50" loading="lazy" src="https://images1.cmp.optimizely.com/assets/Resources-VirtualBG.svg/Zz1iODNkODE3YWM0NjkxMWVkODZjZWFlNDM4MDAwNGE5MA==" title="Arrière-plans virtuels Zoom" width="50"></img><div class="mobile-megamenu__highlight-item-heading"><a href="/fr/products/virtual-meetings/features/virtual-background-library/"><span class="visually-hidden">Parcourir les arrière-plans</span>Arrière-plans virtuels Zoom</a></div></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Explorez</div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/blog/"><span class="visually-hidden">Blogue Zoom</span>Blogue Zoom</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/resources/"><span class="visually-hidden">Bibliothèque de ressources</span>Bibliothèque de ressources</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://ev.zoom.us/"><span class="visually-hidden">Webinaires &amp; Événements</span>Webinaires & Événements</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/customer-stories/all/"><span class="visually-hidden">Témoignages de clients</span>Témoignages de clients</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/trust/"><span class="visually-hidden">Zoom Trust Center</span>Zoom Trust Center</a></div></li></ul></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Connect & Learn</div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://community.zoom.com/"><span class="visually-hidden">Communauté Zoom</span>Communauté Zoom</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://learning.zoom.us/learn"><span class="visually-hidden">Centre d'apprentissage</span>Centre d'apprentissage</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://learn-zoom.us/show-me"><span class="visually-hidden">Vidéos explicatives</span>Vidéos explicatives</a></div></li></ul></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Matériel & Services</div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://explore.zoom.us/en/global-services/"><span class="visually-hidden">Services mondiaux</span>Services mondiaux</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://explore.zoom.us/en/hardware-purchase-options/"><span class="visually-hidden">Options matérielles</span>Options matérielles</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/fr/products/cmk/"><span class="visually-hidden">Clé gérée par le client</span>Clé gérée par le client</a></div></li></ul></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">soutien</div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://support.zoom.com/hc/en"><span class="visually-hidden">Assistance à la clientèle</span>Assistance à la clientèle</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://explore.zoom.us/en/support-plans/"><span class="visually-hidden">Assistance Premier Support</span>Assistance Premier Support</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://explore.zoom.us/en/support-plans/developer/"><span class="visually-hidden">Premier Developer Support</span>Premier Developer Support</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://devsupport.zoom.us/hc/en-us"><span class="visually-hidden">Assistance aux développeurs</span>Assistance aux développeurs</a></div></li></ul></div></div><div class="mobile-megamenu-products-wrapper"></div><div class="mobile-megamenu__highlight"><div class="mobile-megamenu__highlight-item"><img alt="Téléchargez l'application Zoom" class="mobile-megamenu__highlight-item-image" fetchpriority="auto" height="50" loading="lazy" src="https://images4.cmp.optimizely.com/assets/Resources-ZoomClient.png/Zz05YzJhYzg5NGM0NjkxMWVkYWI2NDEyZjk5ZTY0ZGM3Nw==" title="Téléchargez l'application Zoom" width="50"></img><div class="mobile-megamenu__highlight-item-heading"><a href="https://zoom.us/download"><span class="visually-hidden">Centre de téléchargement</span>Téléchargez l'application Zoom</a></div></div><div class="mobile-megamenu__highlight-item"><img alt="Arrière-plans virtuels Zoom" class="mobile-megamenu__highlight-item-image" fetchpriority="auto" height="50" loading="lazy" src="https://images1.cmp.optimizely.com/assets/Resources-VirtualBG.svg/Zz1iODNkODE3YWM0NjkxMWVkODZjZWFlNDM4MDAwNGE5MA==" title="Arrière-plans virtuels Zoom" width="50"></img><div class="mobile-megamenu__highlight-item-heading"><a href="/fr/products/virtual-meetings/features/virtual-background-library/"><span class="visually-hidden">Parcourir les arrière-plans</span>Arrière-plans virtuels Zoom</a></div></div></div></section></li><li class="mobile-menu__list-item"><a class="mobile-menu__link" href="https://zoom.us/pricing"><span class="visually-hidden">Forfaits et tarification</span>Forfaits et tarification</a></li></ul></nav><nav aria-label="Secondary Navigation" class="mobile-menu__secondary-nav"><ul class="mobile-menu__list"><li class="mobile-menu__list-item"><a class="mobile-menu__link" href="https://support.zoom.com/hc/fr"><span class="visually-hidden">Soutien</span>Soutien</a></li><li class="mobile-menu__list-item"><a class="mobile-menu__link" href="tel:65 8003211528">65 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class="blog-detail-hero__tags--tag"> Perspectives et tendances </span> </div> <h1 class="blog-detail-hero__title">Intelligence conversationnelle : la solution IA de vente qui change tout, mais dont vous n'avez jamais entendu parler</h1> <div class="blog-detail-hero__subtitle"> <p>En analysant les données de vos conversations commerciales, Zoom Revenue Accelerator produit des informations essentielles aux directeurs des ventes pour former leurs équipes.</p></div> <div class="blog-detail-hero__readtime"> <img src="/dist/assets/icons/read.svg" alt="" role="presentation" class="blog-detail-hero__readtime--icon" /> <span class="blog-detail-hero__readtime--content">3 min. de lecture</span> </div> <p class="blog-detail-hero__date"> Mis à jour le June 09, 2023 </p> <p class="blog-detail-hero__date"> Publié le October 11, 2022 </p> </div> <div class="blog-detail-hero__image"> <img width="1600" height="1067" title="Zoom IQ on a laptop" alt="Zoom IQ on a laptop" loading="eager" fetchpriority="auto" srcset="https://images1.welcomesoftware.com/assets/Zoom+IQ+on+a+laptop/Zz05MzgwNWE5YzQyOGIxMWVlOTAyNjE2MjZiOWY1MWJkMA==?t=20241127114814 2x" src="https://images1.welcomesoftware.com/assets/Zoom+IQ+on+a+laptop/Zz05MzgwNWE5YzQyOGIxMWVlOTAyNjE2MjZiOWY1MWJkMA==?t=20241127114814" /> </div> </div> </section> <div class="module-ebook-columns module-blog-detail-page" id="01483eab-64a8-478b-853a-7a3508998095"> <div class="wrapper"> <div class="column column-1"> <div class="height-holder"> <div class="sticky-nav " data-cmp-is="StickyNav"> <div class="sticky-nav__title-wrap"> <div class="sticky-nav__title">Dans ce blog</div> </div> <button type="button" class="sticky-nav__mobile-title" aria-expanded="false"> <span class="sticky-nav__link--number">01</span> Un univers de la vente en pleine évolution </button> <div class="sticky-nav__list-wrap"> <ul class="sticky-nav__list"> <li role="listitem"> <a href="#ebook-nav-un-univers-de-la-vente-en-pleine-evolution" class="sticky-nav__link"> <span class="sticky-nav__link--number">01</span> <span class='sticky-nav__link--name'>Un univers de la vente en pleine évolution</span> <span class="visually-hidden"> - Jumplink to Un univers de la vente en pleine évolution</span> </a> </li> <li role="listitem"> <a href="#ebook-nav-faites-evoluer-vos-equipes-avec-lintelligence-conversationnelle" class="sticky-nav__link"> <span class="sticky-nav__link--number">02</span> <span class='sticky-nav__link--name'>Faites évoluer vos équipes avec l'intelligence conversationnelle</span> <span class="visually-hidden"> - Jumplink to Faites évoluer vos équipes avec l'intelligence conversationnelle</span> </a> </li> <li role="listitem"> <a href="#ebook-nav-intelligence-conversationnelle-sur-la-plateforme-que-vous-appreciez" class="sticky-nav__link"> <span class="sticky-nav__link--number">03</span> <span class='sticky-nav__link--name'>Intelligence conversationnelle sur la plateforme que vous appréciez</span> <span class="visually-hidden"> - Jumplink to Intelligence conversationnelle sur la plateforme que vous appréciez</span> </a> </li> <li role="listitem"> <a href="#ebook-nav-decouvrez-le-potentiel-de-lintelligence-conversationnelle" class="sticky-nav__link"> <span class="sticky-nav__link--number">04</span> <span class='sticky-nav__link--name'>Découvrez le potentiel de l'intelligence conversationnelle</span> <span class="visually-hidden"> - Jumplink to Découvrez le potentiel de l'intelligence conversationnelle</span> </a> </li> </ul> </div> </div> <section class="social-sharing__blog" aria-label="Social Sharing" data-cmp-is="social-sharing"> <div class="headline-small">Partager cet article</div> <div class="social-sharing__button-wrap"> <button class="social-sharing__button" aria-label="Copy URL" data-url="https://www.zoom.com/fr/blog/conversation-intelligence/"> <img src="https://images4.welcomesoftware.com/assets/sharing-url.svg/Zz1lNDY0MWNiNjJjYTkxMWVlOTZmNWI2NzQ3MGJjNDU5Mw==" alt="Copy 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IA de vente qui change tout, mais dont vous n'avez jamais entendu parler%0D%0A%0D%0Ahttps://www.zoom.com/fr/blog/conversation-intelligence/%0A%0A" target="_blank" rel="noopener noreferrer" aria-label="Partagez par e-mail !"> <img src="https://images4.welcomesoftware.com/assets/sharing-email.svg/Zz1lM2RkOWJhMDJjYTkxMWVlYTBhN2I2NWEwNWU3ZWM5Nw==" alt="Email" width="40" height="40" /> <img src="https://images1.welcomesoftware.com/assets/sharing-email-hover.svg/Zz1lM2NmMzk2NjJjYTkxMWVlOGI2YjllYTE3NDgyMWY3OA==" alt="Email" width="40" height="40" /> </a> </div> </section> <div class="blog-detail-speaker"> <div class="fdn-speaker-card" data-cmp-is="fdn-speaker-card"> <div class="fdn-speaker-card__profile-container"> <img width="100" height="100" title="Enrique" alt="Enrique" class="fdn-speaker-card__profile-img" loading="lazy" fetchpriority="auto" srcset="https://images4.welcomesoftware.com/assets/Enrique/Zz0wZmZmNGM1YzQyN2YxMWVlYmViNTVlMzMyZDFlNjgyNw==?t=20241127114814 2x" src="https://images4.welcomesoftware.com/assets/Enrique/Zz0wZmZmNGM1YzQyN2YxMWVlYmViNTVlMzMyZDFlNjgyNw==?t=20241127114814" /> <div class="fdn-speaker-card__profile-inner"> <div class="fdn-speaker-card__name">Enrique Plaza Garcia</div> <div class="fdn-speaker-card__job">Product Marketing lead, Conversational Intelligence</div> </div> </div> </div> </div> </div> </div> <div class="column column-2"> <div id="ebook-nav-un-univers-de-la-vente-en-pleine-evolution" class="fdn-ebook-simple-section-header fdn-ebook-simple-section-header--default module-spacing-top-medium module-spacing-small "> <h2 class="fdn-ebook-simple-section-header__header">Un univers de la vente en pleine évolution</h2> </div> <section class="module-richtext module-spacing-top-small module-spacing-small " data-cmp-is="richtext" id=""> <div class="wrapper"> <div class="richtext-container">   <p>Avec l'émergence de nouvelles technologies et de nouveaux modes de communication, les attentes des clients évoluent. Selon des rapports publiés par Gartner et McKinsey Global Institute, les clients B2B actuels sont <strong>très peu disponibles pour les vendeurs</strong> et ne consacrent qu'environ <a href="https://www.gartner.com/en/sales/insights/b2b-buying-journey" target="_blank" rel="noreferrer noopener"><strong>17 % de leur temps aux rendez-vous avec des fournisseurs potentiels</strong></a>, chiffre qui tombe à seulement <strong>5 à 6 % en présence de fournisseurs multiples</strong>. C'est pourquoi les commerciaux doivent exploiter au mieux le temps que leurs clients leur accordent<strong>. </strong>Les acheteurs B2B, eux aussi, <strong>n'interagissent plus de la même manière avec les commerciaux</strong>, les <a href="https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/omnichannel-in-b2b-sales-the-new-normal-in-a-year-that-has-been-anything-but"><strong>deux tiers des acheteurs</strong></a> préférant les interactions humaines à distance ou le libre-service numérique.</p>   </div> </div> </section> <div id="ebook-nav-faites-evoluer-vos-equipes-avec-lintelligence-conversationnelle" class="fdn-ebook-simple-section-header fdn-ebook-simple-section-header--default module-spacing-top-medium module-spacing-small "> <h2 class="fdn-ebook-simple-section-header__header">Faites évoluer vos équipes avec l'intelligence conversationnelle</h2> </div> <section class="module-richtext module-spacing-top-small module-spacing-small " data-cmp-is="richtext" id=""> <div class="wrapper"> <div class="richtext-container">   <p>Face à cette évolution massive des comportements, <a href="https://www.gartner.com/en/articles/your-primer-on-ai-for-sales"><strong>88 %</strong> des directeurs des ventes</a> ont déjà investi ou envisagent d'investir dans des technologies et des outils d'analyse de données intelligents. Il existe de nombreuses solutions de vente basées sur l'intelligence artificielle, mais il n'en est qu'un seul type qui puisse fournir des informations provenant de la source qui vous importe le plus : les conversations avec vos clients.</p>   <p>L'intelligence conversationnelle est une technologie qui s'appuie sur l'IA et l'apprentissage machine (machine learning) pour analyser des conversations commerciales et en extraire des informations extrêmement précieuses comme les sujets les plus fréquemment abordés, le niveau d'engagement des clients, et bien d'autres encore. Cette technologie offre des avantages inédits, y compris :</p>   <ul><li><strong>Coaching basé sur l'IA</strong> : identifiez les points à améliorer chez un commercial et les problèmes rencontrés dans le processus global de vente.</li><li><strong>Processus de vente amélioré</strong> : développez vos scénarios de vente en repérant les messages décisifs et les objections courantes, entre autres.</li><li><strong>Productivité accrue</strong> : optimisez les journées de travail de votre équipe en lui épargnant les tâches secondaires et chronophages comme la prise de notes et l'actualisation des données CRM.</li><li><strong>Prévisions éclairées</strong> : améliorez vos autres outils de prévision grâce à des informations exploitables sur les conversations, par exemple les niveaux d'engagement, le sentiment, les prochaines étapes, etc.</li><li><strong>Intégration et formation basées sur les données</strong> : offrez à vos équipes marketing et commerciale les moyens d'améliorer la formation et l'intégration des employés grâce à des données sur l'assimilation de vos messages et de vos formations.</li></ul>   </div> </div> </section> <div id="ebook-nav-intelligence-conversationnelle-sur-la-plateforme-que-vous-appreciez" class="fdn-ebook-simple-section-header fdn-ebook-simple-section-header--default module-spacing-top-medium module-spacing-small "> <h2 class="fdn-ebook-simple-section-header__header">Intelligence conversationnelle sur la plateforme que vous appréciez</h2> </div> <section class="module-richtext module-spacing-top-small module-spacing-small " data-cmp-is="richtext" id=""> <div class="wrapper"> <div class="richtext-container">  <p>Chaque jour, des millions de commerciaux discutent avec leurs clients sur Zoom, et nous souhaitons vous fournir les fonctionnalités qui vous permettront d'atteindre votre plein potentiel. Voici un aperçu des fonctionnalités offertes par <span data-sheets-root="1" data-sheets-value="{"1":2,"2":"Zoom Revenue Accelerator"}" data-sheets-userformat="{"2":513,"3":{"1":0},"12":0}">Zoom Revenue Accelerator</span> :</p>  <ul> <li><strong>Analyse vocale</strong> : analyse des données des appels commerciaux qui vous fournit des informations sur le débit et l'élocution des vendeurs, ainsi qu'une mesure de l'engagement des clients.</li> <li><strong>Génération automatique de résumés</strong> : examinez les appels en un clin d'&oelig;il grâce aux résumés générés par l'IA qui récapitulent les points importants en seulement quelques phrases.</li> <li><strong>Étapes suivantes</strong> : captez les prochaines étapes mentionnées durant la conversation pour faciliter le suivi des dossiers et l'engagement des clients.</li> </ul>  <figure class="wp-block-image size-large"><img class="wp-image-53641" src="https://blog.zoom.us/wp-content/uploads/2022/10/Zoom-IQ-for-Sales-1024x773.png" alt="Zoom IQ pour les ventes" /></figure>  <p> </p>  </div> </div> </section> <div id="ebook-nav-decouvrez-le-potentiel-de-lintelligence-conversationnelle" class="fdn-ebook-simple-section-header fdn-ebook-simple-section-header--default module-spacing-top-medium module-spacing-small "> <h2 class="fdn-ebook-simple-section-header__header">Découvrez le potentiel de l'intelligence conversationnelle</h2> </div> <section class="module-richtext module-spacing-top-small module-spacing-small " data-cmp-is="richtext" id=""> <div class="wrapper"> <div class="richtext-container">  <p>S'il vous semble difficile d'intégrer l'intelligence conversationnelle dans les processus de votre équipe, nous pouvons vous aider à vous lancer. Pour ce faire, nous vous invitons à notre webinaire intitulé <a href="https://zoom.us/webinar/register/WN_EuAaHv88RQ2QKg5DCFAxTQ#/registration" target="_blank" rel="noreferrer noopener"><strong>« Conversational AI is a Must-Have for Sales, Marketing Teams »</strong></a> (IA conversationnelle ; un outil incontournable pour les équipes commerciales et marketing) qui portera sur les stratégies permettant de tirer le meilleur parti de <span data-sheets-root="1" data-sheets-value="{"1":2,"2":"Zoom Revenue Accelerator"}" data-sheets-userformat="{"2":513,"3":{"1":0},"12":0}">Zoom Revenue Accelerator</span>, avec des conseils pour obtenir de nouvelles statistiques, les meilleures pratiques, et bien plus encore !</p>  </div> </div> </section> </div> </div> </div> <section class="related-articles module-spacing-top-zero module-spacing-zero module-padding-top-medium module-padding-medium "> <h2 class="headline-large related-articles__headline">Ces contenus pourraient aussi vous intéresser</h2> <div class="related-articles__wrapper"> <article class="fdn-blog-card medium-radius "> <a aria-label="" href="/fr/blog/zoom-revenue-accelerator/"> <div class="fdn-blog-card__category-tag"> Zoom Revenue Accelerator </div> <img width="6000" height="5118" title="Zoom Revenue Accelerator" alt="Zoom Revenue Accelerator" loading="lazy" fetchpriority="auto" srcset="https://images4.welcomesoftware.com/assets/Zoom+IQ+for+Sales/Zz1hMWNlOGE0YTQyOGQxMWVlODIyYTVlOWQzMjZhMmFhMw==?t=20241127114814 2x" src="https://images4.welcomesoftware.com/assets/Zoom+IQ+for+Sales/Zz1hMWNlOGE0YTQyOGQxMWVlODIyYTVlOWQzMjZhMmFhMw==?t=20241127114814" /> <div class="fdn-blog-card__main-container"> <div class="fdn-blog-card__readtime"> <img src="/dist/assets/icons/read.svg" alt="" role="presentation" class="fdn-blog-card__readtime--icon" /> <span class="fdn-blog-card__readtime--content"> 3 min. de lecture </span> </div> <h3 class="fdn-blog-card__header"> Zoom Revenue Accelerator : l’intelligence conversationnelle au service des vendeurs </h3> <div class="fdn-blog-card__body"> <p>La vidéo a complètement révolutionné la communication commerciale. Les chiffres parlent d’eux-mêmes ; 67 % des vendeurs affirment qu’il est plus facile de conclure des affaires lorsque leur vidéo est activée lors d’un appel à visée commerciale. Que diriez-vous de profiter...</p> </div> <span class="fdn-button--button-style-textLink">Lire la suite</span> </div> </a> </article> <article class="fdn-blog-card medium-radius "> <a aria-label="" href="/fr/blog/smarter-selling-with-zoom-revenue-accelerator/"> <div class="fdn-blog-card__category-tag"> Zoom Revenue Accelerator </div> <img width="1286" height="880" title="Zoom Revenue Accelerator" alt="Zoom Revenue Accelerator" loading="lazy" fetchpriority="auto" srcset="https://images3.welcomesoftware.com/assets/Zoom+IQ+for+Sales/Zz02ZDhhZWMxMDQyOGQxMWVlYjMyYjMyYzEzYWJkOTUzMg==?t=20241127114814 2x" src="https://images3.welcomesoftware.com/assets/Zoom+IQ+for+Sales/Zz02ZDhhZWMxMDQyOGQxMWVlYjMyYjMyYzEzYWJkOTUzMg==?t=20241127114814" /> <div class="fdn-blog-card__main-container"> <div class="fdn-blog-card__readtime"> <img src="/dist/assets/icons/read.svg" alt="" role="presentation" class="fdn-blog-card__readtime--icon" /> <span class="fdn-blog-card__readtime--content"> 3 min. de lecture </span> </div> <h3 class="fdn-blog-card__header"> Vendre plus intelligemment grâce aux nouvelles fonctionnalités de Zoom Revenue Accelerator </h3> <div class="fdn-blog-card__body"> <p>Soyons réalistes. Le succès ou l'échec d'une vente se résume généralement à une seule chose : l'argumentaire. Malheureusement, il n'est pas facile de mettre au point un argumentaire efficace et, surtout, nombreux sont ceux qui ne disposent pas des...</p> </div> <span class="fdn-button--button-style-textLink">Lire la suite</span> </div> </a> </article> <article class="fdn-blog-card medium-radius "> <a aria-label="" href="/fr/blog/zoom-on-zoom-sales-teams-work-smarter-ai-conversation-intelligence/"> <div class="fdn-blog-card__category-tag"> Zoom Revenue Accelerator </div> <img width="1820" height="958" title="Zoom on Zoom IQ blog" alt="Zoom on Zoom: How our sales teams work smarter with AI-powered conversation intelligence" loading="lazy" fetchpriority="auto" srcset="https://images2.welcomesoftware.com/assets/Zoom+on+Zoom+IQ+blog/Zz1mYmJiMjg5ODQyOGMxMWVlYTQ2MzZlOTA1MWYwNjc3ZA==?t=20241127114814 2x" src="https://images2.welcomesoftware.com/assets/Zoom+on+Zoom+IQ+blog/Zz1mYmJiMjg5ODQyOGMxMWVlYTQ2MzZlOTA1MWYwNjc3ZA==?t=20241127114814" /> <div class="fdn-blog-card__main-container"> <div class="fdn-blog-card__readtime"> <img src="/dist/assets/icons/read.svg" alt="" role="presentation" class="fdn-blog-card__readtime--icon" /> <span class="fdn-blog-card__readtime--content"> 7 min. de lecture </span> </div> <h3 class="fdn-blog-card__header"> Zoom sur Zoom : Comment nos équipes du service commercial travaillent plus intelligemment grâce à l'intelligence conversationnelle alimentée par l'IA </h3> <div class="fdn-blog-card__body"> <p>En tant que responsable du service commercial, vous n'avez pas de place dans votre programme pour participer à toutes les grandes transactions, ni de temps à perdre sur les transactions qui ne sont pas encore conclues. Vos responsables n'ont pas le temps de coacher chaque...</p> </div> <span class="fdn-button--button-style-textLink">Lire la suite</span> </div> </a> </article> </div> </section> <section class="module-columns layout-2-columns theme-dark module-spacing-top-zero module-spacing-zero module-padding-top-medium module-padding-medium newsletter-signup" data-cmp-is="newsletter-signup" id="newsletter-signup"> <div class="wrapper newsletter-signup__form"> <div class="column column-1 newsletter-signup__intro"> <h2 class="newsletter-signup__headline">S’abonner au blog Zoom</h2> <p class="newsletter-signup__content"> Recevez les articles de blog Zoom les plus récents directement dans votre messagerie. </p> </div> <div class="column column-2 newsletter-signup__form-fields"> <div class="newsletter-signup__inputs"> <form method="post" novalidate="novalidate" data-f-metadata="" aria-labelledby="421e7e24-02fa-408b-84c8-cb0e62e14c69_label" enctype="multipart/form-data" class="EPiServerForms ValidationSuccess" data-f-type="form" id="421e7e24-02fa-408b-84c8-cb0e62e14c69"> <script type="text/javascript" nonce="+9fwZdF20GYE2StvNijHEA0mAHKxYO3mTYOzDyuFHfI="> // This view acts as a rendering template to render InitScript(and server-side Form's descriptor) in FormContainerBlock's client-side for Form[421e7e24-02fa-408b-84c8-cb0e62e14c69]. // TECHNOTE: all serverside (paths, dynamic values) of EPiServerForms will be transfered to client side here in this section. 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