Cours de formation en ligne de Service client | LinkedIn Learning, anciennement Lynda.com

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babymamabear:w-[1px] babymamabear:h-[1px]" aria-label="Rechercher" data-tracking-control-name="learning-topics_people-search-bar_base-search-bar-search-submit" type="submit"> <icon class="base-search-bar__search-icon onload mx-auto" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cb5bsr4tsn2r4sjg9e3ls4tjl"></icon> </button> </form> </section> <section class="base-search-bar w-full h-full" data-searchbar-type="JOBS" aria-labelledby="job-switcher-tab" id="jobs-search-panel" role="tabpanel"> <form class="base-search-bar__form w-full flex babymamabear:mx-mobile-container-padding babymamabear:flex-col" role="search" action="/jobs/search" data-tracking-control-name="learning-topics_jobs-search-bar_base-search-bar-form"> <code id="i18n_aria_live_text_no-suggestions" style="display: none"></code> <code id="i18n_aria_live_text_one-suggestion" style="display: none"></code> <code id="i18n_aria_live_text_multiple-suggestions" style="display: none"></code> <section class="dismissable-input text-input !pr-3 bg-color-transparent flex items-center h-[40px] min-w-0 relative babybear:w-full babybear:mb-1 typeahead-input keywords-typeahead-input text-input"> <input aria-autocomplete="list" aria-controls="job-search-bar-keywords-typeahead-list" aria-haspopup="listbox" aria-label="Rechercher des emplois ou des entreprises" autocomplete="off" class="dismissable-input__input font-sans text-md text-color-text bg-color-transparent flex items-center flex-1 focus:outline-none placeholder:text-color-text-secondary" data-tracking-control-name="learning-topics_dismissable-input" id="job-search-bar-keywords" maxlength="500" name="keywords" placeholder="Rechercher des emplois ou des entreprises" role="combobox" value="Service client" type="search">  <div class="typeahead-input__dropdown container-lined absolute top-[calc(100%+3px)] left-0 w-full rounded-b-md rounded-t-none z-[10] overflow-hidden max-w-none babybear:min-w-full babybear:bottom-0 babybear:overflow-y-auto"> <template class="typeahead-item-template"> <li class="typeahead-input__dropdown-item py-1.5 px-2 hover:cursor-pointer hover:bg-color-surface-new-hover hover:border-y-2 hover:border-solid hover:border-color-container-primary" role="option"> <span class="typeahead-input__dropdown-text font-sans text-sm font-bold text-color-text"></span> </li> </template> <ul class="typeahead-input__dropdown-list w-full" id="job-search-bar-keywords-typeahead-list" role="listbox"></ul> </div>  <button class="dismissable-input__button text-color-text h-[40px] min-w-[24px] w-[24px] -mr-2 opacity-0 transition-opacity duration-[0.1s] disabled:invisible focus:opacity-100" data-tracking-control-name="learning-topics_dismissable-input-clear" type="button"> <label class="sr-only">Effacer le texte</label> <icon class="dismissable-input__button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cs55jggk4p3uqh9ozxdmpvjg7"></icon> </button> </section>  <code id="i18n_aria_live_text_no-suggestions" style="display: none"></code> <code id="i18n_aria_live_text_one-suggestion" style="display: none"></code> <code id="i18n_aria_live_text_multiple-suggestions" style="display: none"></code> <section class="dismissable-input text-input !pr-3 bg-color-transparent flex items-center h-[40px] min-w-0 relative babybear:w-full babybear:mb-1 typeahead-input location-typeahead-input"> <input aria-autocomplete="list" aria-controls="job-search-bar-location-typeahead-list" aria-haspopup="listbox" aria-label="Lieu" autocomplete="off" class="dismissable-input__input font-sans text-md text-color-text bg-color-transparent flex items-center flex-1 focus:outline-none placeholder:text-color-text-secondary" data-tracking-control-name="learning-topics_dismissable-input" id="job-search-bar-location" maxlength="500" name="location" placeholder="Lieu" role="combobox" value="Île de Hong Kong" type="search">  <div class="typeahead-input__dropdown container-lined absolute top-[calc(100%+3px)] left-0 w-full rounded-b-md 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babymamabear:flex-col" role="search" action="/learning/search" data-tracking-control-name="learning-topics_learning-search-bar_base-search-bar-form"> <section class="dismissable-input text-input !pr-3 bg-color-transparent flex items-center h-[40px] min-w-0 relative babybear:w-full babybear:mb-1 search-input"> <input aria-label="Chercher des compétences, sujets ou logiciels" autocomplete="on" class="dismissable-input__input font-sans text-md text-color-text bg-color-transparent flex items-center flex-1 focus:outline-none placeholder:text-color-text-secondary" data-tracking-control-name="learning-topics_learning-search-bar_keywords_dismissable-input" maxlength="500" name="keywords" placeholder="Chercher des compétences, sujets ou logiciels" value="Service client" type="search"> <button class="dismissable-input__button text-color-text h-[40px] min-w-[24px] w-[24px] -mr-2 opacity-0 transition-opacity duration-[0.1s] disabled:invisible focus:opacity-100" 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class="search-bar__live-text sr-only" role="status"></div> </section>  <div class="nav__cta-container order-3 flex gap-x-1 justify-end min-w-[100px] flex-nowrap flex-shrink-0 babybear:flex-wrap flex-2 babymamabear:min-w-[50px] "> <a class="nav__button-tertiary btn-md btn-tertiary" href="http://fr.linkedin.com/learning/subscription/products?courseSlug=service-clients-16113696&destRedirectURL=https%3A%2F%2Ffr%2Elinkedin%2Ecom%2Flearning%2Ftopics%2Fservice-clients-16113696&trk=learning-topics_nav-header-join&upsellTrk=lil_upsell_nav_subscription" data-tracking-control-name="lil_upsell_nav_subscription" data-tracking-impression-name="lil_upsell_nav_subscription" data-test-live-nav-primary-cta data-tracking-will-navigate> Démarrer mon essai gratuit </a> <a class="nav__button-secondary btn-md btn-secondary-emphasis" href="https://www.linkedin.com/learning-login/?redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Flearning%2Ftopics%2Fservice-clients-16113696%3Ftrk%3Dlearning-topics_browsemap_link&fromSignIn=true&trk=learning-topics_nav-header-signin" data-tracking-control-name="learning-topics_nav-header-signin" data-tracking-will-navigate> S’identifier </a> <a aria-label="S’identifier" class="nav__link-person papabear:hidden mamabear:hidden" data-tracking-control-name="learning-topics_nav-header-signin" data-tracking-will-navigate href="https://www.linkedin.com/learning-login/?redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Flearning%2Ftopics%2Fservice-clients-16113696%3Ftrk%3Dlearning-topics_browsemap_link&fromSignIn=true&trk=learning-topics_nav-header-signin"> <img class="inline-block relative rounded-[50%] w-4 h-4 bg-color-entity-ghost-background" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" 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Le filtre Pertinence est déjà appliqué. En cliquant sur ce bouton, toutes les options de filtres Filtrer par apparaîtront." data-tracking-control-name="learning-topics_sortBy" aria-expanded="false" type="button"> Pertinence <icon data-delayed-url="https://static.licdn.com/aero-v1/sc/h/7asbl4deqijhoy3z2ivveispv" class="filter-button__icon h-3 w-2"></icon> </button> <div class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" tabindex="-1">  <div class="filter-values-container"> <div class="filter-values-container__filter-values" aria-label="Options de filtre Filtrer par" role="group"> <div class="filter-values-container__filter-value"> <input id="sortBy-0" form="learning-filters" name="sortBy" checked value="RELEVANCE" type="radio"> <label for="sortBy-0"> Pertinence </label> </div> <div class="filter-values-container__filter-value"> <input id="sortBy-1" form="learning-filters" name="sortBy" value="POPULARITY" type="radio"> <label for="sortBy-1"> Nombre de vues </label> </div> <div class="filter-values-container__filter-value"> <input id="sortBy-2" form="learning-filters" name="sortBy" value="RECENCY" type="radio"> <label for="sortBy-2"> Les plus récents </label> </div> </div> </div> <button class="filter__submit-button" form="learning-filters" data-tracking-control-name="learning-topics_sortBy" type="submit"> Terminé </button> </div>  </div> </div> </li> <li class="filter"> <div class="dropdown-to-modal filter__dropdown-to-modal"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="filter-button pill flex items-center !min-h-0 filter__dropdown-to-modal-trigger" aria-label="Filtre Niveau. En cliquant sur ce bouton, toutes les options de filtres Niveau apparaîtront." data-tracking-control-name="learning-topics_filters_difficultyLevel" aria-expanded="false" type="button"> Niveau  <icon data-delayed-url="https://static.licdn.com/aero-v1/sc/h/7asbl4deqijhoy3z2ivveispv" class="filter-button__icon h-3 w-2"></icon> </button> <div class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" tabindex="-1">  <div class="filter-values-container"> <div class="filter-values-container__filter-values" aria-label="Options de filtre Niveau" role="group"> <div class="filter-values-container__filter-value"> <input id="difficultyLevel-0" form="learning-filters" name="difficultyLevel" value="BEGINNER" type="radio"> <label for="difficultyLevel-0"> Débutant (252) </label> </div> <div class="filter-values-container__filter-value"> <input id="difficultyLevel-1" form="learning-filters" name="difficultyLevel" value="INTERMEDIATE" type="radio"> <label for="difficultyLevel-1"> Intermédiaire (610) </label> </div> <div class="filter-values-container__filter-value"> <input id="difficultyLevel-2" form="learning-filters" name="difficultyLevel" value="ADVANCED" type="radio"> <label for="difficultyLevel-2"> Avancé (19) </label> </div> </div> </div> <button class="filter__submit-button" form="learning-filters" data-tracking-control-name="learning-topics_filters_difficultyLevel" type="submit"> Terminé </button> </div>  </div> </div> </li> <li class="filter"> <div class="dropdown-to-modal filter__dropdown-to-modal"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="filter-button pill flex items-center !min-h-0 filter__dropdown-to-modal-trigger" aria-label="Filtre Type. En cliquant sur ce bouton, toutes les options de filtres Type apparaîtront." data-tracking-control-name="learning-topics_filters_entityType" aria-expanded="false" type="button"> Type  <icon data-delayed-url="https://static.licdn.com/aero-v1/sc/h/7asbl4deqijhoy3z2ivveispv" class="filter-button__icon h-3 w-2"></icon> </button> <div class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" tabindex="-1">  <div class="filter-values-container"> <div class="filter-values-container__filter-values" aria-label="Options de filtre Type" role="group"> <div class="filter-values-container__filter-value"> <input id="entityType-0" form="learning-filters" name="entityType" value="COURSE" type="radio"> <label for="entityType-0"> Cours (30) </label> </div> <div class="filter-values-container__filter-value"> <input id="entityType-1" form="learning-filters" name="entityType" value="VIDEO" type="radio"> <label for="entityType-1"> Vidéo (696) </label> </div> <div class="filter-values-container__filter-value"> <input id="entityType-2" form="learning-filters" name="entityType" value="LEARNING_PATH" type="radio"> <label for="entityType-2"> Cursus d’apprentissage (1) </label> </div> </div> </div> <button class="filter__submit-button" form="learning-filters" data-tracking-control-name="learning-topics_filters_entityType" type="submit"> Terminé </button> </div>  </div> </div> </li> <li class="filter"> <div class="dropdown-to-modal filter__dropdown-to-modal"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="filter-button pill flex items-center !min-h-0 filter__dropdown-to-modal-trigger" aria-label="Filtre Durée totale. En cliquant sur ce bouton, toutes les options de filtres Durée totale apparaîtront." data-tracking-control-name="learning-topics_filters_durationV2" aria-expanded="false" type="button"> Durée totale  <icon data-delayed-url="https://static.licdn.com/aero-v1/sc/h/7asbl4deqijhoy3z2ivveispv" class="filter-button__icon h-3 w-2"></icon> </button> <div class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" tabindex="-1">  <div class="filter-values-container"> <div class="filter-values-container__filter-values" aria-label="Options de filtre Durée totale" role="group"> <div class="filter-values-container__filter-value"> <input id="durationV2-0" form="learning-filters" name="durationV2" value="BETWEEN_0_TO_10_MIN" type="radio"> <label for="durationV2-0"> < 10 min. (695) </label> </div> <div class="filter-values-container__filter-value"> <input id="durationV2-1" form="learning-filters" name="durationV2" value="BETWEEN_10_TO_30_MIN" type="radio"> <label for="durationV2-1"> 10 - 30 min. (9) </label> </div> <div class="filter-values-container__filter-value"> <input id="durationV2-2" form="learning-filters" name="durationV2" value="BETWEEN_30_TO_60_MIN" type="radio"> <label for="durationV2-2"> 30 - 60 min. (11) </label> </div> <div class="filter-values-container__filter-value"> <input id="durationV2-3" form="learning-filters" name="durationV2" value="BETWEEN_1_TO_2_HOURS" type="radio"> <label for="durationV2-3"> 1 - 2 heures (7) </label> </div> <div class="filter-values-container__filter-value"> <input id="durationV2-4" form="learning-filters" name="durationV2" value="BETWEEN_2_TO_3_HOURS" type="radio"> <label for="durationV2-4"> 2 - 3 heures (3) </label> </div> <div class="filter-values-container__filter-value"> <input id="durationV2-5" form="learning-filters" name="durationV2" value="MORE_THAN_3_HOURS" type="radio"> <label for="durationV2-5"> + de 3 heures (2) </label> </div> </div> </div> <button class="filter__submit-button" form="learning-filters" data-tracking-control-name="learning-topics_filters_durationV2" type="submit"> Terminé </button> </div>  </div> </div> </li> <li class="filter"> <div class="dropdown-to-modal filter__dropdown-to-modal"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="filter-button pill flex items-center !min-h-0 filter__dropdown-to-modal-trigger" aria-label="Filtre Logiciel. En cliquant sur ce bouton, toutes les options de filtres Logiciel apparaîtront." data-tracking-control-name="learning-topics_filters_softwareNames" aria-expanded="false" type="button"> Logiciel  <icon data-delayed-url="https://static.licdn.com/aero-v1/sc/h/7asbl4deqijhoy3z2ivveispv" class="filter-button__icon h-3 w-2"></icon> </button> <div class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" tabindex="-1">  <div class="filter-values-container"> <div class="filter-values-container__filter-values" aria-label="Options de filtre Logiciel" role="group"> <div class="filter-values-container__filter-value"> <input id="softwareNames-0" form="learning-filters" name="softwareNames" value="Dynamics" type="radio"> <label for="softwareNames-0"> Dynamics (131) </label> </div> <div class="filter-values-container__filter-value"> <input id="softwareNames-1" form="learning-filters" name="softwareNames" value="Project Management Institute (PMI)®" type="radio"> <label for="softwareNames-1"> Project Management Institute (PMI)® (112) </label> </div> <div class="filter-values-container__filter-value"> <input id="softwareNames-2" form="learning-filters" name="softwareNames" value="Dynamics 365 Business Central" type="radio"> <label for="softwareNames-2"> Dynamics 365 Business Central (39) </label> </div> <div class="filter-values-container__filter-value"> <input id="softwareNames-3" form="learning-filters" name="softwareNames" value="Dynamics 365 Sales" type="radio"> <label for="softwareNames-3"> Dynamics 365 Sales (37) </label> </div> <div class="filter-values-container__filter-value"> <input id="softwareNames-4" form="learning-filters" name="softwareNames" value="Power Virtual Agents" type="radio"> <label for="softwareNames-4"> Power Virtual Agents (25) </label> </div> <div class="filter-values-container__filter-value"> <input id="softwareNames-5" form="learning-filters" name="softwareNames" value="React.js" type="radio"> <label for="softwareNames-5"> React.js (19) </label> </div> </div> </div> <button class="filter__submit-button" form="learning-filters" data-tracking-control-name="learning-topics_filters_softwareNames" type="submit"> Terminé </button> </div>  </div> </div> </li> </ul> </form>  </div> </div> </div> </section> <div class="enterprise-nav"> <div class="enterprise-nav__content-wrapper"> <p id="enterprise-nav-solutions" class="enterprise-nav__content" tabindex="-1"> Solutions pour : </p> <a href="https://learning.linkedin.com/fr-fr/for-entire-companies?src=li-learning-nav&trk=learning-topics_enterprise-nav" aria-labelledby="enterprise-nav-solutions business-nav-business" class="enterprise-nav__content" data-tracking-control-name="learning-topics_enterprise-nav" data-tracking-will-navigate="true" id="business-nav-business">Entreprise</a> <a href="https://learning.linkedin.com/fr-fr/for-higher-education?src=li-learning-nav&trk=learning-topics_enterprise-nav" aria-labelledby="enterprise-nav-solutions business-nav-education" class="enterprise-nav__content" data-tracking-control-name="learning-topics_enterprise-nav" data-tracking-will-navigate="true" id="business-nav-education">Enseignement supérieur</a> <a href="https://learning.linkedin.com/fr-fr/for-governments?src=li-learning-nav&trk=learning-topics_enterprise-nav" aria-labelledby="enterprise-nav-solutions business-nav-government" class="enterprise-nav__content" data-tracking-control-name="learning-topics_enterprise-nav" data-tracking-will-navigate="true" id="business-nav-government">Administration publique</a> <a href="/learning/subscription/teams?veh=lil_upx&src=li-learning-nav&trk=learning-topics_enterprise-nav" aria-labelledby="enterprise-nav-solutions business-nav-buy" class="enterprise-nav__content" data-test-live-enterprise-upsell="true" data-tracking-control-name="learning-topics_enterprise-nav" data-tracking-will-navigate="true" data-tracking-impression-name="lil_upsell_learning-topics_enterprise-nav_teambuy" id="business-nav-buy">Acheter pour mon équipe</a> </div> </div> <div class="base-serp-page__content"> <main id="main-content" class="serp-page__results" role="main"> <section class="serp-page__search-header"> <ol class="breadcrumb__list"> <li class="breadcrumb__item"> <a class="breadcrumb__link" href="https://fr.linkedin.com/learning/browse?trk=learning-topics_breadcrumb" data-tracking-control-name="learning-topics_breadcrumb" data-tracking-will-navigate>Toutes les rubriques</a> </li> <li class="breadcrumb__item"> <a class="breadcrumb__link" href="https://fr.linkedin.com/learning/topics/business-2?trk=learning-topics_breadcrumb" data-tracking-control-name="learning-topics_breadcrumb" data-tracking-will-navigate>Business</a> </li> </ol> <script type="application/ld+json"> {"@context":"http://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Toutes les rubriques","item":"https://fr.linkedin.com/learning/browse"},{"@type":"ListItem","position":2,"name":"Business","item":"https://fr.linkedin.com/learning/topics/business-2"}]} </script> <section class="core-section-container my-3"> <h1 class="core-section-container__main-title main-title"> Cours de formation en ligne de <b>Service client</b> </h1>   <div class="core-section-container__content break-words"> <p> </p> </div> </section> <section class="core-section-container my-3">    <div class="core-section-container__content break-words">  <section class="slide-list relative trending-courses"> <header class="slide-list__header mb-1.5"> <h2 class="slide-list__heading font-bold mb-0.5 text-color-text text-lg">Cours populaires</h2>  </header> <div class="slide-list__nav"> <div class="slide-list__nav-wrap absolute flex h-full items-center top-0 z-1 slide-list__nav-wrap--prev left-[-20px]"> <div class="previous-slide-list__a11y-notification sr-only hidden" role="alert"> Plus de contenu précédent </div> <button data-tracking-control-name="learning-topics_trending-courses_slide_list_prev_button" class="slide-list__nav-button btn-sm btn-overlay cursor-pointer disabled:hidden" aria-label="Diapositive précédente sur les cours populaires" data-direction="prev" disabled> <icon class="slide-list__nav-icon flex items-center justify-center pointer-events-none h-3 rtl:-scale-x-100 rtl:translate-x-[7px]" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/e5ka7p8s9n5r0z9p6kpmm3hig"></icon> </button> </div> </div> <div class="relative overflow-hidden "> <ul class="slide-list__list items-stretch flex list-none transition-all duration-slow ease-standard "> <li class="trending-courses__list-item"> <a href="https://fr.linkedin.com/learning/traiter-avec-des-clients-mecontents-clientes-mecontentes?trk=learning-topics_trending-courses_related-content-card" target="_self" data-tracking-control-name="learning-topics_trending-courses_related-content-card" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link related-content-card w-[228px] block relative related-content-card--link absolute z-[1] top-0 bottom-0 left-0 right-0 hover:no-underline focus:no-underline" aria-label="Traiter avec des clients mécontents / clientes mécontentes, 58 m, 91 622 vues">  <div class="related-entity-media relative block w-[228px] h-[134px] rounded-[2px]"> <img class="related-entity-media__img w-full h-full object-cover rounded-[2px]" alt="Traiter avec des clients mécontents / clientes mécontentes" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQGx5XVr-KCfqA/learning-public-crop_288_512/learning-public-crop_288_512/0/1568668554513?e=2147483647&v=beta&t=U2TF231eerhcqpR6_m3NYkATU_gmpKEKBSYQQs4PWGA"> <div class="related-entity-media__duration duration"> 58 m </div>  </div> <p class="related-content-card__identifier font-sans text-xs font-bold text-color-text-low-emphasis uppercase leading-[20px]"> Cours </p> <div class="related-content-card__info flex flex-col mt-1"> <h3 class="related-content-card__title font-sans text-[18px] font-bold text-color-text line-clamp-2"> Traiter avec des clients mécontents / clientes mécontentes </h3>  <div class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata"> <p class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata-item">91 622 vues</p> </div> </div> </a> </li> <li class="trending-courses__list-item"> <a href="https://fr.linkedin.com/learning/annoncer-une-mauvaise-nouvelle-a-un-client-une-cliente?trk=learning-topics_trending-courses_related-content-card" target="_self" data-tracking-control-name="learning-topics_trending-courses_related-content-card" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link related-content-card w-[228px] block relative related-content-card--link absolute z-[1] top-0 bottom-0 left-0 right-0 hover:no-underline focus:no-underline" aria-label="Annoncer une mauvaise nouvelle à un client / une cliente, 46 m, 36 490 vues">  <div class="related-entity-media relative block w-[228px] h-[134px] rounded-[2px]"> <img class="related-entity-media__img w-full h-full object-cover rounded-[2px]" alt="Annoncer une mauvaise nouvelle à un client / une cliente" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQFeMFpbYIe5eA/learning-public-crop_288_512/learning-public-crop_288_512/0/1579620829620?e=2147483647&v=beta&t=_UXkiq4Lhz8MgBfN2ZqfVTZodrkbWSlkuvuvfLx7tOw"> <div class="related-entity-media__duration duration"> 46 m </div>  </div> <p class="related-content-card__identifier font-sans text-xs font-bold text-color-text-low-emphasis uppercase leading-[20px]"> Cours </p> <div class="related-content-card__info flex flex-col mt-1"> <h3 class="related-content-card__title font-sans text-[18px] font-bold text-color-text line-clamp-2"> Annoncer une mauvaise nouvelle à un client / une cliente </h3>  <div class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata"> <p class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata-item">36 490 vues</p> </div> </div> </a> </li> <li class="trending-courses__list-item"> <a href="https://fr.linkedin.com/learning/les-fondements-du-service-client?trk=learning-topics_trending-courses_related-content-card" target="_self" data-tracking-control-name="learning-topics_trending-courses_related-content-card" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link related-content-card w-[228px] block relative related-content-card--link absolute z-[1] top-0 bottom-0 left-0 right-0 hover:no-underline focus:no-underline" aria-label="Les fondements du service client, 54 m, 23 824 vues">  <div class="related-entity-media relative block w-[228px] h-[134px] rounded-[2px]"> <img class="related-entity-media__img w-full h-full object-cover rounded-[2px]" alt="Les fondements du service client" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQE6IJ5vTnCDrw/learning-public-crop_288_512/learning-public-crop_288_512/0/1568670079473?e=2147483647&v=beta&t=w3B6Bc-azNtJnyF9ikwujvTNzDlZ6KFcQbVJ5aY2awU"> <div class="related-entity-media__duration duration"> 54 m </div>  </div> <p class="related-content-card__identifier font-sans text-xs font-bold text-color-text-low-emphasis uppercase leading-[20px]"> Cours </p> <div class="related-content-card__info flex flex-col mt-1"> <h3 class="related-content-card__title font-sans text-[18px] font-bold text-color-text line-clamp-2"> Les fondements du service client </h3>  <div class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata"> <p class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata-item">23 824 vues</p> </div> </div> </a> </li> <li class="trending-courses__list-item"> <a href="https://fr.linkedin.com/learning/decouvrir-les-techniques-innovantes-de-service-a-la-clientele?trk=learning-topics_trending-courses_related-content-card" target="_self" data-tracking-control-name="learning-topics_trending-courses_related-content-card" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link related-content-card w-[228px] block relative related-content-card--link absolute z-[1] top-0 bottom-0 left-0 right-0 hover:no-underline focus:no-underline" aria-label="Découvrir les techniques innovantes de service à la clientèle, 56 m, 20 091 vues">  <div class="related-entity-media relative block w-[228px] h-[134px] rounded-[2px]"> <img class="related-entity-media__img w-full h-full object-cover rounded-[2px]" alt="Découvrir les techniques innovantes de service à la clientèle" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHV4q4a0qxXBQ/learning-public-crop_288_512/learning-public-crop_288_512/0/1568668814656?e=2147483647&v=beta&t=zUjBj07Rg6Wnbsl2Xn5UpU2s_K9vXg6N6o1sTnBb1BY"> <div class="related-entity-media__duration duration"> 56 m </div>  </div> <p class="related-content-card__identifier font-sans text-xs font-bold text-color-text-low-emphasis uppercase leading-[20px]"> Cours </p> <div class="related-content-card__info flex flex-col mt-1"> <h3 class="related-content-card__title font-sans text-[18px] font-bold text-color-text line-clamp-2"> Découvrir les techniques innovantes de service à la clientèle </h3>  <div class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata"> <p class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata-item">20 091 vues</p> </div> </div> </a> </li> </ul> </div> <div class="slide-list__nav"> <div class="slide-list__nav-wrap absolute flex h-full items-center top-0 z-1 slide-list__nav-wrap--next right-[-20px]"> <div class="next-slide-list__a11y-notification sr-only hidden" role="alert"> Plus de contenu suivant </div> <button data-tracking-control-name="learning-topics_trending-courses_slide_list_next_button" class="slide-list__nav-button btn-sm btn-overlay cursor-pointer disabled:hidden" aria-label="Diapositive suivante sur les cours populaires" data-direction="next"> <icon class="slide-list__nav-icon flex items-center justify-center pointer-events-none h-3 rtl:-scale-x-100 rtl:translate-x-[7px]" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/c9dcz2pyrbwi3sr6xwxigmvlz"></icon> </button> </div> </div>  <code id="i18n_slide_list_current_slide_aria_label" style="display: none"></code> </section> </div> </section> </section> <section class="serp-page__results-list"> <div class="search-results-header serp-page__results-heading"> <h1 class="search-results-header__heading"> <span class="search-results-header__count">727</span>résultats pour “Service client”  </h1>  </div> <ul class="results-list"> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/l-essentiel-de-dynamics-365-business-central?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> L'essentiel de Dynamics 365 Business Central </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="L'essentiel de Dynamics 365 Business Central" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQFhrX-zF2yoBg/learning-public-crop_288_512/learning-public-crop_288_512/0/1575538990514?e=2147483647&v=beta&t=bE73DLD8dhOR2qS_6i2bDPtRyfLqHmx8P5wjvYbq0P0"> <div class="search-entity-media__duration"> 2 h 7 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> L'essentiel de Dynamics 365 Business Central </h3> <h4 class="base-search-card__subtitle"> Par : Nicolas Georgeault </h4> <p class="base-search-card__identifier"> Cours </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">3 972 vues</span> <span class="base-search-card__metadata-item">Publié le 5 déc. 2019</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/les-fondements-du-service-client?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Les fondements du service client </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Les fondements du service client" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQE6IJ5vTnCDrw/learning-public-crop_288_512/learning-public-crop_288_512/0/1568670079473?e=2147483647&v=beta&t=w3B6Bc-azNtJnyF9ikwujvTNzDlZ6KFcQbVJ5aY2awU"> <div class="search-entity-media__duration"> 54 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Les fondements du service client </h3> <h4 class="base-search-card__subtitle"> Par : Philippe Massol </h4> <p class="base-search-card__identifier"> Cours </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">23 824 vues</span> <span class="base-search-card__metadata-item">Publié le 21 juin 2019</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/fideliser-la-clientele?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Fidéliser la clientèle </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Fidéliser la clientèle" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQFG1p_C9GbQag/learning-public-crop_288_512/learning-public-crop_288_512/0/1587103987051?e=2147483647&v=beta&t=l8w9ze6ZIuYFTkzmAE1Phytcex-GIKoAg0G1BWGoUYM"> <div class="search-entity-media__duration"> 27 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Fidéliser la clientèle </h3> <h4 class="base-search-card__subtitle"> Par : Noah Fleming </h4> <p class="base-search-card__identifier"> Cours </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">11 954 vues</span> <span class="base-search-card__metadata-item">Publié le 28 avr. 2020</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/creer-des-conversations-constructives-avec-des-clients-exigeants-clientes-exigeantes?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Créer des conversations constructives avec des clients exigeants / clientes exigeantes </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Créer des conversations constructives avec des clients exigeants / clientes exigeantes" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHlkp3uiifjug/learning-public-crop_288_512/learning-public-crop_288_512/0/1584368138285?e=2147483647&v=beta&t=2fsV8E7DxDXppTF5u-bFlFXM0oZTJse0Aa_klGD2dk8"> <div class="search-entity-media__duration"> 50 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Créer des conversations constructives avec des clients exigeants / clientes exigeantes </h3> <h4 class="base-search-card__subtitle"> Par : Philippe Massol </h4> <p class="base-search-card__identifier"> Cours </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">11 943 vues</span> <span class="base-search-card__metadata-item">Publié le 25 mars 2020</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/traiter-avec-des-clients-mecontents-clientes-mecontentes?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Traiter avec des clients mécontents / clientes mécontentes </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Traiter avec des clients mécontents / clientes mécontentes" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQGx5XVr-KCfqA/learning-public-crop_288_512/learning-public-crop_288_512/0/1568668554513?e=2147483647&v=beta&t=U2TF231eerhcqpR6_m3NYkATU_gmpKEKBSYQQs4PWGA"> <div class="search-entity-media__duration"> 58 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Traiter avec des clients mécontents / clientes mécontentes </h3> <h4 class="base-search-card__subtitle"> Par : Philippe Massol </h4> <p class="base-search-card__identifier"> Cours </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">91 622 vues</span> <span class="base-search-card__metadata-item">Publié le 24 avr. 2019</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/desamorcer-un-conflit-avec-un-client?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Désamorcer un conflit avec un client </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Désamorcer un conflit avec un client" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQHH_Ep9YkuRoA/learning-public-crop_288_512/learning-public-crop_288_512/0/1708441890016?e=2147483647&v=beta&t=6OiY0TG-WyBjIl4EUiCwvmNAa_85OI7SxKBY8M-JX2w"> <div class="search-entity-media__duration"> 48 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Désamorcer un conflit avec un client </h3> <h4 class="base-search-card__subtitle"> Par : Myra Golden </h4> <p class="base-search-card__identifier"> Cours </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">2 260 vues</span> <span class="base-search-card__metadata-item">Publié le 21 févr. 2024</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/creer-des-conversations-constructives-avec-des-clients-exigeants-clientes-exigeantes/utiliser-un-vocabulaire-positif?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Utiliser un vocabulaire positif </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Utiliser un vocabulaire positif" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHlkp3uiifjug/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1584368138073?e=2147483647&v=beta&t=K7xNY6K4Qn-tHXB0qqU1J81ILIZD3vw0_URHdePyzpE"> <div class="search-entity-media__duration"> 3 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Utiliser un vocabulaire positif </h3> <h4 class="base-search-card__subtitle"> De : Créer des conversations constructives avec des clients exigeants / clientes exigeantes </h4> <p class="base-search-card__identifier"> Vidéo </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/la-minute-de-formation-fournir-un-service-a-la-clientele-de-qualite/gerer-les-situations-difficiles?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Gérer les situations difficiles </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Gérer les situations difficiles" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQEFa4bpqq4h8A/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1687171375738?e=2147483647&v=beta&t=i6uSnf5k5cq98CmuU6sLqPcs4D4k60CbvV4YbwxP2u4"> <div class="search-entity-media__duration"> 2 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Gérer les situations difficiles </h3> <h4 class="base-search-card__subtitle"> De : La minute de formation : Fournir un service à la clientèle de qualité </h4> <p class="base-search-card__identifier"> Vidéo </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/decouvrir-les-techniques-innovantes-de-service-a-la-clientele?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Découvrir les techniques innovantes de service à la clientèle </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Découvrir les techniques innovantes de service à la clientèle" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHV4q4a0qxXBQ/learning-public-crop_288_512/learning-public-crop_288_512/0/1568668814656?e=2147483647&v=beta&t=zUjBj07Rg6Wnbsl2Xn5UpU2s_K9vXg6N6o1sTnBb1BY"> <div class="search-entity-media__duration"> 56 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Découvrir les techniques innovantes de service à la clientèle </h3> <h4 class="base-search-card__subtitle"> Par : Philippe Massol </h4> <p class="base-search-card__identifier"> Cours </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">20 091 vues</span> <span class="base-search-card__metadata-item">Publié le 27 févr. 2018</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/le-service-client-en-periode-de-crise?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Le service client en période de crise </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Le service client en période de crise" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D0DAQEzzvdQHeJlpg/learning-public-crop_288_512/learning-public-crop_288_512/0/1597912398943?e=2147483647&v=beta&t=gRmRS5qfXx4fvqngGdZxx8xq0WW8uHkwjwJvimkzmDY"> <div class="search-entity-media__duration"> 22 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Le service client en période de crise </h3> <h4 class="base-search-card__subtitle"> Par : Philippe Massol </h4> <p class="base-search-card__identifier"> Cours </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">13 486 vues</span> <span class="base-search-card__metadata-item">Publié le 26 août 2020</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/decouvrir-dynamics-365?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Découvrir Dynamics 365 </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Découvrir Dynamics 365" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D0DAQE2lG647OwPFA/learning-public-crop_288_512/learning-public-crop_288_512/0/1575615139863?e=2147483647&v=beta&t=dYrWCRN8AF6VL19sljf83ag61SbzldSfmI_-6la7_u4"> <div class="search-entity-media__duration"> 1 h 13 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Découvrir Dynamics 365 </h3> <h4 class="base-search-card__subtitle"> Par : Nicolas Georgeault </h4> <p class="base-search-card__identifier"> Cours </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">6 583 vues</span> <span class="base-search-card__metadata-item">Publié le 6 déc. 2019</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/le-service-client-par-telephone?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Le service client par téléphone </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Le service client par téléphone" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQF2VPfqz3Ouzw/learning-public-crop_288_512/learning-public-crop_288_512/0/1568666247835?e=2147483647&v=beta&t=A70dngB-aVdvGxATqC00hKYuESJofigzktg4l1LylKs"> <div class="search-entity-media__duration"> 53 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Le service client par téléphone </h3> <h4 class="base-search-card__subtitle"> Par : Philippe Massol </h4> <p class="base-search-card__identifier"> Cours </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">16 909 vues</span> <span class="base-search-card__metadata-item">Publié le 26 mars 2019</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/gerer-les-besoins-de-la-clientele-en-tant-qu-employes-employees-de-premiere-ligne?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Gérer les besoins de la clientèle en tant qu’employés / employées de première ligne </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Gérer les besoins de la clientèle en tant qu’employés / employées de première ligne" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHWOlleTW0xbg/learning-public-crop_288_512/learning-public-crop_288_512/0/1568663864619?e=2147483647&v=beta&t=HNui88hbGyBOUccKz1jCKCwX8ICxM7ri2gs-kVBSDRA"> <div class="search-entity-media__duration"> 27 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Gérer les besoins de la clientèle en tant qu’employés / employées de première ligne </h3> <h4 class="base-search-card__subtitle"> Par : Philippe Massol </h4> <p class="base-search-card__identifier"> Cours </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">15 236 vues</span> <span class="base-search-card__metadata-item">Publié le 20 mars 2019</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/annoncer-une-mauvaise-nouvelle-a-un-client-une-cliente?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Annoncer une mauvaise nouvelle à un client / une cliente </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Annoncer une mauvaise nouvelle à un client / une cliente" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQFeMFpbYIe5eA/learning-public-crop_288_512/learning-public-crop_288_512/0/1579620829620?e=2147483647&v=beta&t=_UXkiq4Lhz8MgBfN2ZqfVTZodrkbWSlkuvuvfLx7tOw"> <div class="search-entity-media__duration"> 46 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Annoncer une mauvaise nouvelle à un client / une cliente </h3> <h4 class="base-search-card__subtitle"> Par : Myra Golden </h4> <p class="base-search-card__identifier"> Cours </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">36 490 vues</span> <span class="base-search-card__metadata-item">Publié le 28 janv. 2020</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/decouvrir-les-techniques-innovantes-de-service-a-la-clientele/savoir-formuler-ses-idees?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Savoir formuler ses idées </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Savoir formuler ses idées" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHV4q4a0qxXBQ/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1568668814479?e=2147483647&v=beta&t=eWXhLHPoLdn9QxgOuy2A4xH3Yrlbq0wqpkXWRvxC12I"> <div class="search-entity-media__duration"> 5 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Savoir formuler ses idées </h3> <h4 class="base-search-card__subtitle"> De : Découvrir les techniques innovantes de service à la clientèle </h4> <p class="base-search-card__identifier"> Vidéo </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/traiter-avec-des-clients-mecontents-clientes-mecontentes/controler-un-client-bavard?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Contrôler un client bavard </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Contrôler un client bavard" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQGx5XVr-KCfqA/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1568668554311?e=2147483647&v=beta&t=vSUKaB65BYFlHFt7kUeUe3vAS58g_ZjFf95x86ZYUjw"> <div class="search-entity-media__duration"> 1 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Contrôler un client bavard </h3> <h4 class="base-search-card__subtitle"> De : Traiter avec des clients mécontents / clientes mécontentes </h4> <p class="base-search-card__identifier"> Vidéo </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/la-minute-de-formation-fournir-un-service-a-la-clientele-de-qualite/miser-sur-l-experience-client?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Miser sur l'expérience client </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Miser sur l'expérience client" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQEFa4bpqq4h8A/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1687171375738?e=2147483647&v=beta&t=i6uSnf5k5cq98CmuU6sLqPcs4D4k60CbvV4YbwxP2u4"> <div class="search-entity-media__duration"> 1 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Miser sur l'expérience client </h3> <h4 class="base-search-card__subtitle"> De : La minute de formation : Fournir un service à la clientèle de qualité </h4> <p class="base-search-card__identifier"> Vidéo </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/les-fondements-du-service-client/ecouter-activement?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Écouter activement </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Écouter activement" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQE6IJ5vTnCDrw/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1568670079103?e=2147483647&v=beta&t=wX6WJ-fye_rftGKrClR0IPbL0_nXszlkkZe7dtphmJ0"> <div class="search-entity-media__duration"> 1 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Écouter activement </h3> <h4 class="base-search-card__subtitle"> De : Les fondements du service client </h4> <p class="base-search-card__identifier"> Vidéo </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/desamorcer-un-conflit-avec-un-client/bienvenue-dans-desamorcer-un-conflit-avec-un-client?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Bienvenue dans « Désamorcer un conflit avec un client » </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Bienvenue dans « Désamorcer un conflit avec un client »" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQHH_Ep9YkuRoA/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1708441890016?e=2147483647&v=beta&t=AJ-j7MDRo256TaKW-f59KPm1HUHkk57N0LOYzoI5gxk"> <div class="search-entity-media__duration"> 1 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Bienvenue dans « Désamorcer un conflit avec un client » </h3> <h4 class="base-search-card__subtitle"> De : Désamorcer un conflit avec un client </h4> <p class="base-search-card__identifier"> Vidéo </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://fr.linkedin.com/learning/la-minute-de-formation-fournir-un-service-a-la-clientele-de-qualite/resoudre-les-situations-difficiles-avec-les-clients?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Résoudre les situations difficiles avec les clients </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Résoudre les situations difficiles avec les clients" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQEFa4bpqq4h8A/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1687171375738?e=2147483647&v=beta&t=i6uSnf5k5cq98CmuU6sLqPcs4D4k60CbvV4YbwxP2u4"> <div class="search-entity-media__duration"> 1 m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Résoudre les situations difficiles avec les clients </h3> <h4 class="base-search-card__subtitle"> De : La minute de formation : Fournir un service à la clientèle de qualité </h4> <p class="base-search-card__identifier"> Vidéo </p>  </div>  </div> </li> </ul> <div class="see-all-results-cta"> <h3 class="see-all-results-cta__header"> Vous ne trouvez pas ce que vous recherchez ? Inscrivez-vous pour voir les 727 résultats. </h3> <a class="see-all-results-cta__link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Flearning%2Ftopics%2Fservice-clients-16113696&source=subs_learn_start&trk=learning-topics_see-all-results-cta" data-tracking-control-name="learning-topics_see-all-results-cta" data-tracking-will-navigate> S’inscrire </a> </div> </section> </main> <aside class="serp-page__aside"> <section class="aside-section-container mb-4 aside-topics sidebar__child-topics"> <h2 class="aside-section-container__title section-title"> Explorer les sujets : Service client </h2>  <div class="aside-section-container__content break-words"> <ul class="aside-topics__pill-list"> <li class="aside-topics__pill-list-item"> <a href="https://fr.linkedin.com/learning/topics/centres-de-contact?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill 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href="https://fr.linkedin.com/learning/topics/metriques-de-service?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Indicateurs de performance du service </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://fr.linkedin.com/learning/topics/logiciels-de-vente-2?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Logiciels de gestion de la relation client </a> </li> </ul> </div> </section> <section class="aside-section-container mb-4 aside-topics sidebar__related-topics"> <h2 class="aside-section-container__title section-title"> Parcourez les sujets liés </h2>  <div class="aside-section-container__content break-words"> <ul 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hover:no-underline aside-topics__pill"> Finance d'entreprise </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://fr.linkedin.com/learning/topics/gestion-du-service-client?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Gestion du service client </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://fr.linkedin.com/learning/topics/negociation?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Négociation </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://fr.linkedin.com/learning/topics/photographie-d-architecture?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Photographie d'architecture </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://fr.linkedin.com/learning/topics/ressources-humaines-16117026?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Ressources humaines </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://fr.linkedin.com/learning/topics/strategie-rh?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Stratégie de gestion des ressources humaines </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://fr.linkedin.com/learning/topics/travail-en-freelance?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Travail en freelance </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://fr.linkedin.com/learning/topics/ventes-16114566?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Ventes </a> </li> </ul> </div> </section> <div class="buy-for-your-team-cta"> <p class="buy-for-your-team-cta__text">Achetez LinkedIn Learning pour votre entreprise, établissement d’enseignement ou administration</p> <a class="buy-for-your-team-cta__link" href="/learning/subscription/teams?veh=lil_upx&src=li-lil-upsell&trk=learning-topics_buy-for-your-team-cta" data-tracking-control-name="learning-topics_buy-for-your-team-cta" data-tracking-impression-name="lil_upsell_learning-topics_buy-for-your-team-cta_teambuy" data-test-live-buy-for-your-team-upsell data-tracking-will-navigate> Acheter pour mon équipe </a> </div> </aside> </div> <section class="tw-linkster bg-cool-gray-20 browse-map" data-impression-id="learning-topics_linkster" data-js-module-id="linkster"> <div class="max-w-screen-content-max-w w-full flex justify-between my-0 mx-auto mamabear:px-3 babybear:px-2 babybear:flex-col"> <div class="flex-1 w-1/2 pt-2 pr-4 pb-4 pl-0 babybear:pb-2 babybear:w-full babybear:border-b-1 babybear:border-solid babybear:border-color-border-low-emphasis babybear:last:border-b-0"> <h3 class="text-md font-bold text-color-text leading-open"> Parcourez la catégorie business </h3> <ul class="my-1"> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/strategie-et-analyse-metier?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Analyse et stratégie d'affaires </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/leadership-et-developpement-professionnel?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Compétences professionnelles </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/diversite-equite-et-inclusion-dei?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Diversité, équité, et inclusion (DEI&B) </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/developpement-de-carriere-16111848?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Développement de carrière </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/enseignement-et-pedagogie-16116198?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Enseignement et pédagogie </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/finance-et-comptabilite?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Finance et comptabilité </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/gestion-de-projet-16112729?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Gestion de projet </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/leadership-et-management-16112728?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Leadership et management </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/marketing-3?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Marketing </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/outils-et-logiciels-bureautiques?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Outils et logiciels bureautiques </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/petites-entreprises-et-entrepreneuriat?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Petites entreprises et entrepreneuriat </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/ressources-humaines-16117026?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Ressources humaines </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/service-clients-16113696?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Service client </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/ventes-16114566?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Ventes </a> </li> </ul> <a class="link tw-linkster-general-link" aria-label="Voir tous les cours en business" href="https://fr.linkedin.com/learning/topics/business-2?trk=learning-topics_browsemap_general-link" data-tracking-control-name="learning-topics_browsemap_general-link" data-tracking-will-navigate> Tout voir </a> </div> <div class="flex-1 w-1/2 pt-2 pr-4 pb-4 pl-0 babybear:pb-2 babybear:w-full babybear:border-b-1 babybear:border-solid babybear:border-color-border-low-emphasis babybear:last:border-b-0"> <h3 class="text-md font-bold text-color-text leading-open"> Parcourez la catégorie créativité </h3> <ul class="my-1"> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/aic-architecture-ingenierie-et-construction?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> AIC (Architecture, ingénierie et construction) </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://fr.linkedin.com/learning/topics/animation-et-illustration?trk=learning-topics_browsemap_link" 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aria-label="日本語 (Japonais)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ja_JP" data-locale="ja_JP" role="menuitem" lang="ja_JP"> 日本語 (Japonais) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="한국어 (Coréen)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ko_KR" data-locale="ko_KR" role="menuitem" lang="ko_KR"> 한국어 (Coréen) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="मराठी (Marathi)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-mr_IN" data-locale="mr_IN" role="menuitem" lang="mr_IN"> मराठी (Marathi) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Bahasa Malaysia (Malaisien)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ms_MY" data-locale="ms_MY" role="menuitem" lang="ms_MY"> Bahasa Malaysia (Malaisien) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Nederlands (Néerlandais)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-nl_NL" data-locale="nl_NL" role="menuitem" lang="nl_NL"> Nederlands (Néerlandais) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Norsk (Norvégien)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-no_NO" data-locale="no_NO" role="menuitem" lang="no_NO"> Norsk (Norvégien) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="ਪੰਜਾਬੀ (Penjabi)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-pa_IN" data-locale="pa_IN" role="menuitem" lang="pa_IN"> ਪੰਜਾਬੀ (Penjabi) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Polski (Polonais)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-pl_PL" data-locale="pl_PL" role="menuitem" lang="pl_PL"> Polski (Polonais) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Português (Portugais)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-pt_BR" data-locale="pt_BR" role="menuitem" lang="pt_BR"> Português (Portugais) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Română (Roumain)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ro_RO" data-locale="ro_RO" role="menuitem" lang="ro_RO"> Română (Roumain) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Русский (Russe)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ru_RU" data-locale="ru_RU" role="menuitem" lang="ru_RU"> Русский (Russe) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Svenska (Suédois)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-sv_SE" data-locale="sv_SE" role="menuitem" lang="sv_SE"> Svenska (Suédois) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="తెలుగు (Télougou)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-te_IN" data-locale="te_IN" role="menuitem" lang="te_IN"> తెలుగు (Télougou) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="ภาษาไทย (Thaï)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-th_TH" data-locale="th_TH" role="menuitem" lang="th_TH"> ภาษาไทย (Thaï) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Tagalog (Tagalog)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-tl_PH" data-locale="tl_PH" role="menuitem" lang="tl_PH"> Tagalog (Tagalog) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Türkçe (Turc)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-tr_TR" data-locale="tr_TR" role="menuitem" lang="tr_TR"> Türkçe (Turc) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Українська (Ukrainien)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-uk_UA" data-locale="uk_UA" role="menuitem" lang="uk_UA"> Українська (Ukrainien) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Tiạng Viạt (Vietnamien)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action 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