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<title>Modernising data infrastructure & OSS to enhance customer engagement in transport - CACI</title><link rel="preload" data-rocket-preload as="image" href="https://www.caci.co.uk/wp-content/themes/caci/img/social/twitter-white.svg" fetchpriority="high"> <meta name="description" content="SaTH wanted to improve information access amongst managers and teams. The Trust is now feeding data from their data warehouse into Qlik Sense" /> <link rel="canonical" href="https://www.caci.co.uk/insights/case-studies/modernising-data-infrastructure-and-oss-to-enhance-customer-engagement/" /> <meta property="og:locale" content="en_GB" /> <meta property="og:type" content="article" /> <meta property="og:title" content="Modernising data infrastructure & OSS to enhance customer engagement in transport - CACI" /> <meta property="og:description" content="SaTH wanted to improve information access amongst managers and teams. 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<path d="M776.969,127.956l16.4-39.351,17.442,39.351Zm68.645,37.452L798.156,57.523,750.7,165.258c-1.656,3.064-3.767,4.247-7.447,5.471v1.748l30.569.016v-1.761c-6.481-.991-14.245-1.921-11.86-8.818l11.881-26.444.033-.1H814.1l.035.076L826.3,163.435c2.583,6.386-7.669,7.306-12.324,7.3V172.5l42.13-.024v-1.824c-2.583,0-8.055-.079-10.489-5.246" transform="translate(-559.561 -8.178)"/> <path fill="#ed1b2d" d="M139.7,1003.565H466.9v11.072H139.7Z" transform="translate(-40.836 -821.257)"/> </g> </svg> </a> <div id="header__circle-anim" class="header__circle-anim container position-absolute text-right"> </div> </div> <div class="header__mobile-wrap" id="header__mobile-wrap"> <div class="container header__mobile-menu" id="header__mobile-menu"> <div class="header__mobile-heading d-flex justify-content-between align-items-center" id="header__mobile-heading"> <div id="header__mobile-close" class="header__mobile-close"></div> </div> </div> </div> </header> <main id="main" class="main"> <nav 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d-flex flex-wrap"> <div class="post-type-name d-flex"> <img src="https://www.caci.co.uk/wp-content/themes/caci/img/post-type-circle.svg" alt="Circle" width="17" height="17"> Case study</div> </div> <h1>Modernising data infrastructure & OSS to enhance customer engagement in transport</h1> <h2>Helping our client provide the transport industry with national telecommunications capability. </h2> </div> </div> </section> <section class="single-page__content"> <div class="single-page__content-txt content-txt"> <div class="single-page__social-share d-flex align-items-sm-center"> <p class="mb-0">Share this article</p> <ul class="mb-0 list-unstyled list-inline"> <li class="list-inline-item"> <a href="https://www.facebook.com/sharer/sharer.php?u=https://www.caci.co.uk/insights/case-studies/modernising-data-infrastructure-and-oss-to-enhance-customer-engagement/" target="_blank"> <img src="https://www.caci.co.uk/wp-content/themes/caci/img/social/facebook.svg" alt="Facebook" width="25" height="25"> </a> </li> <li class="list-inline-item"> <a href="https://twitter.com/intent/tweet?text=https://www.caci.co.uk/insights/case-studies/modernising-data-infrastructure-and-oss-to-enhance-customer-engagement/" target="_blank"> <img src="https://www.caci.co.uk/wp-content/themes/caci/img/social/twitter.svg" alt="Twitter" width="28" height="23"> </a> </li> <li class="list-inline-item"> <a href="https://www.linkedin.com/shareArticle?mini=true&url=https://www.caci.co.uk/insights/case-studies/modernising-data-infrastructure-and-oss-to-enhance-customer-engagement/&title=Modernising data infrastructure & OSS to enhance customer engagement in transport&summary=&source=" target="_blank"> <img src="https://www.caci.co.uk/wp-content/themes/caci/img/social/linkedin.svg" alt="Linkedin" width="25" height="25"> </a> </li> </ul> </div> <div class="single-page__container-content" id="single-page__container-content"> <h2><strong>BACKGROUND</strong></h2> <p><span class="TextRun SCXW216043093 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW216043093 BCX0">Our client provides the transport industry and third-party partners with national telecommunications capability.</span> <span class="NormalTextRun SCXW216043093 BCX0">Their long-term IT strategy includes efficient access to robust, </span><span class="NormalTextRun SCXW216043093 BCX0">secure</span><span class="NormalTextRun SCXW216043093 BCX0"> and scalable data </span><span class="NormalTextRun SCXW216043093 BCX0">centre</span><span class="NormalTextRun SCXW216043093 BCX0"> facilities (DCF), with architecture to support hybrid cloud services. This infrastructure </span><span class="NormalTextRun SCXW216043093 BCX0">modernisation</span> <span class="NormalTextRun SCXW216043093 BCX0">aims to</span><span class="NormalTextRun SCXW216043093 BCX0"> help them deliver the reliable network services their stakeholders </span><span class="NormalTextRun SCXW216043093 BCX0">require</span><span class="NormalTextRun SCXW216043093 BCX0">.</span></span><span class="EOP SCXW216043093 BCX0" data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></p> <h2><strong>THE CHALLENGE</strong></h2> <ul> <li><span class="TextRun SCXW3064707 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun CommentStart CommentHighlightPipeRest CommentHighlightRest SCXW3064707 BCX0">Ensuring </span><span class="NormalTextRun CommentHighlightPipeRest SCXW3064707 BCX0">security measures did not adversely affect the performance of customers.</span></span><span class="TextRun SCXW3064707 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW3064707 BCX0"> The old tactical solution had been </span><span class="NormalTextRun SCXW3064707 BCX0">open access</span><span class="NormalTextRun SCXW3064707 BCX0">, </span><span class="NormalTextRun SCXW3064707 BCX0">whereas</span><span class="NormalTextRun SCXW3064707 BCX0"> the new strategy required all communications to be secured by a Firewall.</span></span><span class="EOP SCXW3064707 BCX0" data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></li> </ul> <h2><strong>THE SOLUTION</strong></h2> <p><span data-contrast="auto">The strategic update of architecture and systems on this scale is a complex and long-term programme. CACI Network Services</span><span data-contrast="auto"> </span><span data-contrast="auto">worked with the client on several stages:</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></p> <ul> <li data-leveltext="%1." data-font="Calibri" data-listid="9" data-list-defn-props="{"335552541":0,"335559684":-1,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Building strategic data centre facilities (DCF) using a new technology stack</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></li> </ul> <ul> <li data-leveltext="%1." data-font="Calibri" data-listid="9" data-list-defn-props="{"335552541":0,"335559684":-1,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Remediated and optimised existing critical data platforms (CDP) for minimal cost to support crucial workloads while the DCF was set up</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></li> </ul> <ul> <li data-leveltext="%1." data-font="Calibri" data-listid="9" data-list-defn-props="{"335552541":0,"335559684":-1,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Migrated operational support systems (OSS) from the CDP in the legacy IP network to a strategic location in the DCF. There was an added complication that some OSS would be live during migration.</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></li> </ul> <p><span data-contrast="auto">Our consultants are highly experienced and have certification and accreditation from key technology services partners such as AWS, VMware, Cisco, and Microsoft.</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></p> <p><span data-contrast="auto">We set out to ensure the solution would be effective and compliant by designing a hybrid solution with the help of our network, cloud, server, storage, virtualisation and IT infrastructure architects, with applications hosted according to importance:</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><b><span data-contrast="auto">On-premise</span></b><span data-contrast="auto"> for critical applications</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><b><span data-contrast="auto">Public cloud platform</span></b><span data-contrast="auto"> for less business-critical applications</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></li> </ul> <p><span data-contrast="auto">This enables technologies to be run through a thorough assurance process for compliance. Initially set up with a team of four network service experts, it has the flexibility to adapt to support an expanded programme in the future. Our team set up structures for rigorous testing to ensure the new technology would function as required and comply with the relevant regulations and requirements.</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></p> <p><span data-contrast="auto">We also developed a customised platform for project management and testing to deliver pragmatic, innovative and cost-saving solutions with an excellent track record within the marketplace.</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></p> <p><span data-contrast="auto">To help drive better experiences for their people and customers through more effective use of technology and process, our team also leveraged our long-term partner relationships with key organisations in the technology services sector. Working closely with internal client teams, we were also able to ensure their operational challenges were fully understood, gain work approvals for individual components of the migration strategy and provide on-site support before, during and post-migration.</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></p> <h2><strong>THE RESULTS</strong></h2> <p><span class="TextRun SCXW144706515 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun CommentStart CommentHighlightPipeRest CommentHighlightRest SCXW144706515 BCX0">With support from CACI Network Services, our client achieved:</span></span><span class="EOP CommentHighlightRest SCXW144706515 BCX0" data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></p> <p><img fetchpriority="high" decoding="async" class="alignnone wp-image-9296 ewww_webp" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" alt="" width="614" height="254" srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw== 1w" sizes="(max-width: 614px) 100vw, 614px" data-src-img="https://www.caci.co.uk/wp-content/uploads/2023/01/OS-cs-infographic-300x124.png" data-src-webp="https://www.caci.co.uk/wp-content/uploads/2023/01/OS-cs-infographic-300x124.png.webp" data-srcset-webp="https://www.caci.co.uk/wp-content/uploads/2023/01/OS-cs-infographic-300x124.png.webp 300w, https://www.caci.co.uk/wp-content/uploads/2023/01/OS-cs-infographic.png.webp 602w" data-srcset-img="https://www.caci.co.uk/wp-content/uploads/2023/01/OS-cs-infographic-300x124.png 300w, https://www.caci.co.uk/wp-content/uploads/2023/01/OS-cs-infographic.png 602w" data-eio="j" /><noscript><img fetchpriority="high" decoding="async" class="alignnone wp-image-9296" src="https://www.caci.co.uk/wp-content/uploads/2023/01/OS-cs-infographic-300x124.png" alt="" width="614" height="254" srcset="https://www.caci.co.uk/wp-content/uploads/2023/01/OS-cs-infographic-300x124.png 300w, https://www.caci.co.uk/wp-content/uploads/2023/01/OS-cs-infographic.png 602w" sizes="(max-width: 614px) 100vw, 614px" /></noscript></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Our team of experts produced a strict plan for the migration of OSS, ensuring the actual migration event was swift.</span><b><span data-contrast="auto"> In the end, it took less than a day,</span></b><span data-contrast="auto"> resulting in a significant reduction in operational impact and any inconvenience for the client’s customers.</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">The migration programme’s high degree of efficiency </span><b><span data-contrast="auto">saved the client tens of thousands in development costs</span></b><span data-contrast="auto"> and allowed the client to </span><b><span data-contrast="auto">restore services over two months ahead of schedule</span></b><span data-contrast="auto">.</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Lastly, the client was able to</span><b><span data-contrast="auto"> provide their customers with more enhanced and secure services</span></b><span data-contrast="auto"> which led to </span><b><span data-contrast="auto">increased customer satisfaction and engagement</span></b><span data-contrast="auto">.</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":259}"> </span></li> </ul> <h3><strong>RELATED SERVICES</strong></h3> <ul style="font-weight: 400;"> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><a href="https://www.caci.co.uk/services/network-infrastructure-consulting/network-services/">Network Architecture & Design</a></li> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><a href="https://www.caci.co.uk/services/network-infrastructure-consulting/it-solution-architecture-design/">IT Architecture & Design</a></li> </ul> <p>To view the full customer story, <a href="https://www.caci.co.uk/wp-content/uploads/2023/11/Modernising-data-infrastructure-OSS_Case-Study.pdf">click here</a>.</p> <h3><strong>CONTACT US</strong></h3> <p><span class="TextRun SCXW201614422 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW201614422 BCX0">To f</span><span class="NormalTextRun SCXW201614422 BCX0">ind out more about our </span></span><a class="Hyperlink SCXW201614422 BCX0" href="https://www.caci.co.uk/services/network-infrastructure-consulting/network-services/" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW201614422 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW201614422 BCX0" data-ccp-charstyle="Hyperlink">end-to-end network design, deployment and management solutions,</span></span></a><span class="TextRun SCXW201614422 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW201614422 BCX0"> or</span><span class="NormalTextRun SCXW201614422 BCX0"> discuss how CACI can help you align your processes with your KPI performance 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