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Jira Service Management per le aziende che operano nella vendita al dettaglio e nell'e-commerce
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data-event-component="linkButton" data-event-container="globalNav-cta-mobile" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Get it free" >Provalo gratis</a> </li> <li class="outline-element"></li> <li id="adg4-nav-link-features" class="nav-link productNav single adg4-nav-link-features"> <a class="nav-link-button main current-page-false" data-navlinkid="nav-link-2288f1ea-e6d9-42d0-979a-9be7c7e06cac" href="/it/software/jira/service-management/features" data-event="clicked" data-uuid="2288f1ea-e6-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" data-product-key="jiraSoftware" > Funzioni </a> </li> <li id="adg4-nav-link-solutions" class="nav-link productNav has-dropdown multi adg4-nav-link-solutions"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f" data-event="clicked" data-uuid="b27dd1e0-76-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" data-product-key="jiraSoftware" > Soluzioni <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-d5d02957-36b7-4a06-8ff1-e91b2b063cf4" data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f"> Per caso d'uso <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" 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data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Team aziendali</a> <a href="/it/software/jira/service-management/customer-service-software" data-event="clicked" data-uuid="67c07098-96" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Servizio clienti</a> <a href="/it/software/jira/service-management/hr" data-event="clicked" data-uuid="7074e36b-13" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Human Resources</a> </div> <div id="column-aaaaf4ba-b9a5-48e3-a902-83ba7dda8a31" class="singular-column-content "> <p class="column-title">Per capacità</p> <a href="/it/software/jira/service-management/help-desk-software-small-business-software" data-event="clicked" data-uuid="66ffc5f8-d7" 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background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1600px) { [data-container-id="1af7f6e0-c90e-4534-8984-9c19aaf3c0a9"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:28959324-476f-444a-b5d3-4a193dfb0361/jsm-industry-hero-1800.svg?cdnVersion=2473") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="row flex-container reduced-row"> <div class="column column-md-9 lg-cozy-top light-text no-flex" > <div class="component component--heading-textblock text-oversized"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Potenzia l'assistenza alla vendita e all'e-commerce con Jira Service Management </h1> <p>Le aziende di vendita al dettaglio e di e-commerce utilizzano Jira Service Management per ottenere un vantaggio competitivo offrendo un'esperienza basata sull'IA che aumenta la soddisfazione dell'assistenza, scala in modo efficiente e protegge i dati dei clienti.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s24 between component--block lg-cozy-bottom" > <div class="component component--link-button "> <a href="/it/software/jira/service-management/free" data-event="clicked" data-uuid="75867af1-5c" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Provalo gratis" data-label-english="Try it free" class="component__link button button--two button--regular button--primary " > Provalo gratis </a> </div> <div class="component component--link-button "> <a href="/it/software/jira/service-management/demo" data-event="clicked" data-uuid="bf50f7e8-c4" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Partecipa alla demo" data-label-english="Join a demo" class="component__link link-arrow " > Partecipa alla demo<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <div class="container-fluid md-outerspace-top"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="119e2346" alt="Portale di vendita al dettaglio Jira Service Management." class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:014f88d4-c6f2-4892-8502-4d97c57a19d8/jsm-retail-portal.png?cdnVersion=2473" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Modernizza i tuoi servizi di vendita al dettaglio </h3> <p>Unisci i team su un'unica piattaforma personalizzabile basata sull'IA che integra il feedback dei clienti nei canali di vendita al dettaglio per semplificare processi e flussi di lavoro. Offri ai dipendenti gli strumenti per accedere ai dati in tempo reale relativi a inventario, vendite e comportamento dei clienti utilizzando tutti i canali operativi.</p> </div> <div class="component component--link-button "> <a href="/it/software/jira/service-management/features/itsm#request-management" data-event="clicked" data-uuid="54325fc3-59" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" class="component__link link-arrow " > Scopri di più<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Maggiore soddisfazione dei clienti </h3> <p>I team delle operazioni di vendita al dettaglio possono risolvere i problemi più rapidamente e aumentare il punteggio di soddisfazione dei clienti collaborando su un'unica piattaforma. I team possono utilizzare l'IA per valutare il sentiment dei clienti e rispondere rapidamente a <a data-event="clicked" data-uuid="6cc34b26-df0" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="richieste" data-label-english="requests" href="/it/itsm/service-request-management">richieste</a>, <a data-event="clicked" data-uuid="6cc34b26-df1" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="imprevisti" data-label-english="incidents" href="/it/incident-management">imprevisti</a> e <a data-event="clicked" data-uuid="6cc34b26-df2" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="modifiche" data-label-english="changes" href="/it/itsm/change-management">modifiche</a>.</p> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="05041e31" alt="Visualizzazione degli imprevisti aperti con ticket collegati da Jira in Jira Service Management" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:7d6c0b5b-1d96-4385-91a2-2c9c206b0490/jsm-retail-incidents.png?cdnVersion=2473" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="5b9e7d96" alt="Libreria delle automazioni Jira nella sezione di gestione dei servizi" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:125d3860-309d-4ed9-b718-a1f79b398be1/jsm-retail-automation.png?cdnVersion=2473" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Rendi scalabile il tuo e-commerce in modo efficiente </h3> <p>Man mano che i mercati diventano più competitivi, la velocità e il servizio acquistano importanza. Fornisci ai clienti un servizio efficiente per la vendita al dettaglio online utilizzando una configurazione basata sull'IA e moduli, flussi di lavoro e automazioni no-code.</p> </div> <div class="component component--link-button "> <a href="/it/software/jira/service-management/product-guide/tips-and-tricks/automation#overview" data-event="clicked" data-uuid="952e01de-12" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" class="component__link link-arrow " > Scopri di più<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > Proteggi i dati dei tuoi clienti </h3> </div> <p>Visto che gestiscono informazioni e dati sensibili dei clienti, è fondamentale che le aziende nel settore della vendita al dettaglio e dell'e-commerce utilizzino tecnologie all'avanguardia, garantiscano la privacy e operino in conformità alle normative.</p> </div> <div class="component component--link-button "> <a href="/it/trust" data-event="clicked" data-uuid="e8a4c299-b6" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Sicurezza Atlassian" data-label-english="Atlassian security" class="component__link link-arrow " > Sicurezza Atlassian<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="3a5135be" alt="Dashboard delle policy di autenticazione in Jira Service Management." class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:7d72c59d-a76f-476c-ae7b-c1cf931597e1/jsm-retail-authentication.png?cdnVersion=2473" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid" data-container-id="3a2a9522-062a-402f-b8c4-c68b99c59857"> <style class="background-image-styles" data-for="3a2a9522-062a-402f-b8c4-c68b99c59857"> [data-container-id="3a2a9522-062a-402f-b8c4-c68b99c59857"] { background-image: linear-gradient(180deg, #deebff, #ffffff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column column-md-8 column-md-offset-2 md-comfortable-top xs-cozy-bottom text-center no-flex" > <div class="component component--heading"> <div class="color-head text-none"> <h2 class=" heading" > Funzionalità di Jira Service Management per le aziende nel settore della vendita al dettaglio e dell'e-commerce </h2> </div> </div> <div class="component component--link-button "> <a href="/it/software/jira/service-management/features" data-event="clicked" data-uuid="5a03709a-30" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri tutte le funzioni" data-label-english="Explore all features" class="component__link link-arrow " > Scopri tutte le funzioni<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Icona di un fumetto." class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #091e42; fill-rule:evenodd;" d="M36,5.13A4.2,4.2,0,0,0,31.81.93H4.19A4.2,4.2,0,0,0,0,5.13V25.75a4.2,4.2,0,0,0,4.19,4.19H12l4.51,4.51a2.09,2.09,0,0,0,3,0L24,29.94h7.82A4.2,4.2,0,0,0,36,25.75ZM24.82,10.37a1.57,1.57,0,0,1,.07,3.14H11.18a1.58,1.58,0,0,1-.07-3.15H24.82ZM19.4,18.93a1.57,1.57,0,0,0-1.57-1.57H11.11a1.58,1.58,0,0,0,.07,3.15H17.9A1.57,1.57,0,0,0,19.4,18.93Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Gestione delle richieste </h3> <p>Il supporto omnicanale per assistenti di servizio virtuali basato sull'IA semplifica la fornitura di assistenza rapida dove e quando i clienti ne hanno bisogno.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Icona di un alveare con esagoni." class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M26.1,17.85a3.32,3.32,0,0,1,3.34,0l4.88,2.81A3.36,3.36,0,0,1,36,23.56v5.62a3.34,3.34,0,0,1-1.68,2.9L29.44,34.9a3.37,3.37,0,0,1-3.34,0l-4.89-2.82a3.34,3.34,0,0,1-1.68-2.9V23.56a3.36,3.36,0,0,1,1.68-2.9Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M6.56,17.85a3.32,3.32,0,0,1,3.34,0l4.89,2.81a3.36,3.36,0,0,1,1.68,2.9v5.62a3.34,3.34,0,0,1-1.68,2.9L9.9,34.9a3.37,3.37,0,0,1-3.34,0L1.68,32.08A3.34,3.34,0,0,1,0,29.18V23.56a3.36,3.36,0,0,1,1.68-2.9Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M16.33,1.1a3.37,3.37,0,0,1,3.34,0l4.89,2.82a3.36,3.36,0,0,1,1.67,2.9v5.62a3.37,3.37,0,0,1-1.67,2.9l-4.89,2.81a3.32,3.32,0,0,1-3.34,0l-4.89-2.81a3.37,3.37,0,0,1-1.67-2.9V6.82a3.36,3.36,0,0,1,1.67-2.9Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Gestione delle risorse </h3> </div> <p>Gestisci l'inventario in modo efficiente, tieni traccia della responsabilità e dei cicli di vita e riduci i costi.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M36,11.06a3.91,3.91,0,0,0-3.91-3.84H30.2V9.36h1.95a1.78,1.78,0,0,1,1.72,1.77v4.09a1.78,1.78,0,0,1-1.78,1.71H30.2V15.87a1.42,1.42,0,0,0-1.42-1.42H7.22A1.42,1.42,0,0,0,5.8,15.87v1.06h-2A3.92,3.92,0,0,0,0,20.84v4.1a3.91,3.91,0,0,0,3.91,3.84H5.8V26.64H3.85a1.78,1.78,0,0,1-1.72-1.77V20.78a1.78,1.78,0,0,1,1.78-1.71H5.8v1.06a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V19.07h2A3.92,3.92,0,0,0,36,15.16v-4.1Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M28.78,24.16H7.22A1.42,1.42,0,0,0,5.8,25.58v4.26a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V25.58A1.42,1.42,0,0,0,28.78,24.16Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M28.78,4.74H7.22A1.42,1.42,0,0,0,5.8,6.16v4.26a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V6.16A1.42,1.42,0,0,0,28.78,4.74Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Flussi di lavoro automatizzati </h3> <p>Usa l'IA per creare rapidamente automazioni che semplificano i tuoi flussi di lavoro, come collegare i ticket di assistenza Jira correlati o l'assegnazione automatica dei ticket.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Icona di ingranaggi." class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M14.36,13.27a1.49,1.49,0,0,0-1.49-1.49H11.32a1.49,1.49,0,0,0-1.49,1.49v1.82a8.76,8.76,0,0,0-2.34,1L6.2,14.78a1.48,1.48,0,0,0-2.11,0L3,15.87A1.48,1.48,0,0,0,3,18l1.28,1.29a8.76,8.76,0,0,0-1,2.34H1.49A1.49,1.49,0,0,0,0,23.1v1.55a1.49,1.49,0,0,0,1.49,1.49H3.31a8.63,8.63,0,0,0,1,2.34L3,29.77a1.48,1.48,0,0,0,0,2.11L4.09,33A1.5,1.5,0,0,0,6.2,33l1.29-1.29a8.76,8.76,0,0,0,2.34,1v1.82A1.49,1.49,0,0,0,11.32,36h1.55a1.49,1.49,0,0,0,1.49-1.49V32.66a8.63,8.63,0,0,0,2.34-1L18,33a1.5,1.5,0,0,0,2.11,0l1.1-1.1a1.5,1.5,0,0,0,0-2.11l-1.29-1.29a8.63,8.63,0,0,0,1-2.34H22.7a1.49,1.49,0,0,0,1.49-1.49V23.1a1.49,1.49,0,0,0-1.49-1.49H20.88a8.76,8.76,0,0,0-1-2.34L21.2,18a1.5,1.5,0,0,0,0-2.11l-1.1-1.09a1.48,1.48,0,0,0-2.11,0L16.7,16.06a8.63,8.63,0,0,0-2.34-1ZM12.1,19.89a4,4,0,1,1-4,4A4,4,0,0,1,12.1,19.89Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M31.74,1.88A1.09,1.09,0,0,0,31.1.49L30.05.1a1.08,1.08,0,0,0-1.39.62L28.2,2A6.22,6.22,0,0,0,26.37,2L25.82.81A1.09,1.09,0,0,0,24.39.27l-1,.46a1.08,1.08,0,0,0-.53,1.43l.55,1.19a6.87,6.87,0,0,0-1.25,1.33l-1.23-.46a1.08,1.08,0,0,0-1.39.63l-.39,1a1.08,1.08,0,0,0,.64,1.39L21,7.74a6.57,6.57,0,0,0,.07,1.83l-1.19.54a1.08,1.08,0,0,0-.54,1.43l.47,1a1.08,1.08,0,0,0,1.44.54l1.19-.54a6.42,6.42,0,0,0,1.34,1.26L23.33,15A1.08,1.08,0,0,0,24,16.42l1,.39a1.07,1.07,0,0,0,1.39-.62L26.86,15a6.57,6.57,0,0,0,1.83-.05l.55,1.19a1.09,1.09,0,0,0,1.43.54l1-.46a1.07,1.07,0,0,0,.53-1.43l-.54-1.19a6.28,6.28,0,0,0,1.24-1.33l1.23.46a1.07,1.07,0,0,0,1.39-.63l.39-1a1.08,1.08,0,0,0-.64-1.39l-1.23-.46A6.22,6.22,0,0,0,34,7.34l1.2-.54a1.06,1.06,0,0,0,.53-1.42l-.47-1a1.09,1.09,0,0,0-1.43-.54l-1.2.54a6.38,6.38,0,0,0-1.34-1.25ZM27.8,5.15a3.37,3.37,0,0,1,3.07,3.61,3.3,3.3,0,0,1-3.61,3,3.37,3.37,0,0,1-3.07-3.61A3.3,3.3,0,0,1,27.8,5.15Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Gestione della configurazione </h3> </div> <p>Ottieni visibilità sull'infrastruttura che supporta applicazioni e servizi critici. Approfondisci le dipendenze dei servizi, in modo da ridurre al minimo il rischio.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,9.09a1.58,1.58,0,0,0,.07-3.15h-13a1.57,1.57,0,0,0-.08,3.14h13Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,16.78a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,27.26a1.57,1.57,0,0,1,.07,3.14h-13a1.58,1.58,0,0,1-.08-3.15h13Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M31.81,36A4.2,4.2,0,0,0,36,31.81V4.19A4.2,4.2,0,0,0,31.81,0H4.19A4.2,4.2,0,0,0,0,4.19V31.81A4.2,4.2,0,0,0,4.19,36ZM10.42,4.48A1.57,1.57,0,0,1,12.7,6.65l-.06.06L9.13,10.2A1.58,1.58,0,0,1,7,10.26l-.06-.06L4.83,8.13A1.57,1.57,0,0,1,7,5.85l.06.05,1,1ZM12.65,15a1.58,1.58,0,0,0-2.23,0L8,17.35l-1-1L7,16.33a1.57,1.57,0,0,0-2.16,2.29l2.08,2.07.06,0a1.57,1.57,0,0,0,2.16,0l3.51-3.5.06-.06A1.57,1.57,0,0,0,12.65,15ZM10.42,25.45a1.57,1.57,0,0,1,2.28,2.17l-.06.06L9.13,31.17A1.58,1.58,0,0,1,7,31.23l-.06-.06L4.83,29.1A1.57,1.57,0,0,1,7,26.82l.06.05,1,1ZM31.63,7.51a1.57,1.57,0,0,1-1.57,1.58h-13a1.57,1.57,0,0,1,.08-3.14h13A1.57,1.57,0,0,1,31.63,7.51Zm-1.57,9.27a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Zm1.57,12a1.57,1.57,0,0,0-1.57-1.57h-13a1.58,1.58,0,0,0,.08,3.15h13A1.56,1.56,0,0,0,31.63,28.83Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Lavora in base agli SLA </h3> <p>Inizia completando le esigenze più importanti del cliente usando le code basate sulle priorità. Usa l'IA per valutare, risolvere e rispondere alle richieste rapidamente.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Icona di un cono stradale." class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M5.18,32.44H1.45a1.45,1.45,0,0,0-.07,2.89H34.55a1.45,1.45,0,0,0,.07-2.89h-3.8L19.81,2a1.92,1.92,0,0,0-3.62,0Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M23.57,12.35l3,8.35H9.42l3-8.35ZM8.37,23.6H27.63l3.19,8.84H5.18ZM22.52,9.45,19.81,2a1.92,1.92,0,0,0-3.62,0l-2.71,7.5Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Risposta rapida agli imprevisti </h3> <p>Riunisci i tuoi team di sviluppo, supporto e operazioni e utilizza le capacità AIOps per rispondere agli imprevisti, risolverli e imparare dagli errori.</p> </div> </div> </div> </div> <div class="column md-comfortable-top text-center flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s16 between" > <div class="component component--heading"> <div class="color-head text-none"> <h3 class=" heading" > Scopri l'approccio di Atlassian alla gestione dei servizi </h3> </div> </div> <div class="component component--link-button "> <a href="/it/itsm/itil" data-event="clicked" data-uuid="bca1f466-ab" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Leggi la guida" data-label-english="Read the guide" class="component__link button button--one button--regular button--secondary " > Leggi la guida </a> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-6 " > <div class="intra-div no-flex block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="0184bb3e" alt="Lente d'ingrandimento sospesa su una pila di documenti" class="component__image xs-outerspace-bottom" style="height:125px;" src="https://wac-cdn.atlassian.com/dam/jcr:7c415701-7376-4045-9c19-f2488fa64b60/jsm-templates.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Modelli </h6> </div> </div> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt-300 fnt-mg font-mgn- fnt-ln font-lnh- heading" > Servizio clienti e modelli ITSM per aiutarti a iniziare rapidamente </h3> <p>Fornisci alle persone giuste il contesto di cui hanno bisogno per agire. Gestisci richieste, imprevisti e modifiche per offrire un servizio eccellente e veloce. Puoi anche provare la nostra configurazione di progetto basata sull'IA per creare tipi di richieste, campi modulo e automazioni personalizzati.</p> </div> <div class="component component--link-button "> <a href="/it/software/jira/templates/customer-service-management" data-event="clicked" data-uuid="4a519469-6b" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri i modelli" data-label-english="Explore templates" class="component__link link-arrow " > Scopri i modelli<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-6 " > <div class="intra-div no-flex block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="e1391fc2" alt="Fumetti." class="component__image xs-outerspace-bottom" style="height:125px;" src="https://wac-cdn.atlassian.com/dam/jcr:bde74b86-a180-413b-9531-831af6aff17f/jsm-chat.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component__heading-textblock"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Supporto per Virtual Service Agent </h6> </div> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt-300 fnt-mg font-mgn- fnt-ln font-lnh- heading" > Supporto sempre attivo basato sull'IA </h3> <p>Potenzia il tuo servizio omnicanale con un assistente di servizio virtuale che gestisce le interazioni di supporto con l'aiuto dell'IA. Crea flussi di conversazione personalizzati per automatizzare azioni come la reimpostazione delle password o attingi alla tua knowledge base esistente per generare risposte alle richieste più comuni. Libera il tempo degli agenti fornendo assistenza dove e quando i tuoi clienti ne hanno bisogno.</p> </div> <div class="component component--link-button "> <span class="component__link link-arrow" data-event="clicked" data-uuid="f0ee6a0d-71" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" > Scopri di più<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </span> </div> </div> </div> <div class="column xs-comfortable-top md-outerspace-top no-flex" > <div class="component component--horizontal-rule align-center"> <hr class="default " /> </div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom" data-container-id="1968f930-0743-4082-97b0-eb55f44555a6"> <style class="background-image-styles" data-for="1968f930-0743-4082-97b0-eb55f44555a6"> [data-container-id="1968f930-0743-4082-97b0-eb55f44555a6"] { background-image: linear-gradient(180deg, #ffffff, #deebff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column md-comfortable-bottom no-flex" > <div class="component component--heading text-center"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Oltre 50.000 aziende si affidano a Jira Service Management </h2> </div> </div> <div class="column no-flex" > <div class="component--generic-carousel default default card-style no-column-spacing" > <div class="inner-carousel"> <div class="item item0 item-container default default flex-container active-item" aria-hidden="false"> <div class="column " data-container-id="730a007c-d0"> <style> [data-container-id="730a007c-d0"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="730a007c-d0"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="425de829" alt="Quattro colleghi sorridono e posano davanti a un giornale" class="component__image xs-none" style="width:100%;height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:2ca3939e-5121-429c-8f73-4b5e39724f9d/the-very-group.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none md-comfortable-top" > <div class="component component--heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "Da quando abbiamo lanciato il servizio, il nostro punteggio di soddisfazione medio è 4,9/5, che è un risultato fantastico. Con la soluzione precedente, non ricevevamo altro che lamentele." </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Rob Crompton, Head of Service Management, The Very Group </h6> </div> </div> </div> </div> </div> </div><div class="item item1 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="8f097771-1e"> <style> [data-container-id="8f097771-1e"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="8f097771-1e"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="ef55d744" alt="Borsa della spesa con il logo Atlassian." class="component__image xs-none" style="width:100%;height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:98868546-5b1e-47de-ad01-8c01bbcf7747/jsm-retail-customer.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none md-comfortable-top" > <div class="component component--heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "Con Jira Service Management siamo più agili, perché è una soluzione efficiente e completa con cui possiamo tenere sotto controllo la situazione, fissare un obiettivo comune per tutti e, di conseguenza, lavorare molto meglio". </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > ASSISTANT VICE PRESIDENT, cliente Atlassian RETAIL </h6> </div> </div> </div> </div> </div> </div> </div> <a href="javascript:void(0)" class="arrow left-arrow" data-dir="right" data-event="clicked" data-uuid="ee0d045c-34-right" data-event-component="linkButton" data-event-container="carouselGeneric" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Carousel left click" title="Precedente" style="left: calc(100% - 100px); top: 30px;"> <span>←</span> </a> <a href="javascript:void(0)" class="arrow right-arrow" data-dir="left" data-event="clicked" data-uuid="ee0d045c-34-left" data-event-component="linkButton" data-event-container="carouselGeneric" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Carousel right click" title="Successivo" style="left: calc(100% - 60px); top: 30px;" > <span>→</span> </a> <script type="text/x-component"> { "type":"imkt.components.CarouselGeneric", "params": { } } </script></div> </div> <div class="column xs-cozy no-flex" > <div class="component component--horizontal-rule align-center"> <hr class="default " /> </div> </div> <div class="column column-md-10 column-lg-10 column-md-offset-1 column-lg-offset-1 no-flex" > <div class="component component--heading text-center"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Scopri perché così tante persone considerano affidabile il nostro software pluripremiato </h2> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="7226022d" alt="Badge Gartner" class="component__image" style="width:275px;height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:8fcb98bf-8218-4144-b700-481769640622/Gartner-badge.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component component--textblock "> <p>Atlassian è stata nominata Leader nel <a data-event="clicked" data-uuid="8fc4c312-210" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Magic Quadrant™ 2022 di Gartner® per le piattaforme di gestione dei servizi IT" data-label-english="2022 Gartner® Magic Quadrant™ for IT Service Management Platforms" href="https://www.atlassian.com/blog/it-service-management/2022-gartner-mq-itsm-atlassian">Magic Quadrant™ 2022 di Gartner® per le piattaforme di gestione dei servizi IT</a>.</p> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="cee21574" alt="Nominata "Leader" in Forrester Wave: Enterprise Service Management 2021" class="component__image" style="width:275px;height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:c7dec1db-8bde-487d-855f-e85e9cb5c1fb/forrester-background.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component component--textblock "> <p>Scopri <a data-event="clicked" data-uuid="d9d96030-350" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="il Total Economic Impact™ di Jira Service Management di Atlassian." data-label-english="The Total Economic Impact™ of Atlassian Jira Service Management." href="https://www.atlassian.com/jira/service-management/total-economic-impact-hub">il Total Economic Impact™ di Jira Service Management di Atlassian.</a></p> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="ff376a95" alt="Gartner Peer Insights Customers' Choice 2021" class="component__image" style="height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:711c158b-b6a9-4740-89e5-23486cd6537d/Gartner-Peer-Insights-Customers-Choice-badge-color-2022.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component component--textblock "> <p>Scopri il punteggio di Jira Service Management in <a data-event="clicked" data-uuid="48c85115-aa0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gartner Peer Insights" data-label-english="Gartner Peer Insights" href="https://www.gartner.com/reviews/market/it-service-management-tools/vendor/atlassian/product/jira-service-management">Gartner Peer Insights</a>.</p> </div> </div> </div> </div> <div class="container-fluid xs-cozy md-outerspace" data-container-id="11a55bee-a9e2-4954-a25b-cad7ba58248a"> <style class="background-image-styles" data-for="11a55bee-a9e2-4954-a25b-cad7ba58248a"> @media (min-width: 0px) and (max-width: 539px) { [data-container-id="11a55bee-a9e2-4954-a25b-cad7ba58248a"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:4680dd48-a9d1-4bad-af79-b39ea50604ba/jsm-industry-footer-320.svg?cdnVersion=2473") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 540px) and (max-width: 767px) { [data-container-id="11a55bee-a9e2-4954-a25b-cad7ba58248a"] { background-image: 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[data-container-id="11a55bee-a9e2-4954-a25b-cad7ba58248a"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:345ea143-ea03-4778-817a-27c641b3546b/jsm-industry-footer-1400.svg?cdnVersion=2473") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1600px) { [data-container-id="11a55bee-a9e2-4954-a25b-cad7ba58248a"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:d6b8f3b4-f238-48b2-ae11-82de14924576/jsm-industry-footer-1800.svg?cdnVersion=2473") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="row flex-container reduced-row"> <div class="column column-md-8 column-md-offset-2 lg-cozy text-center light-text no-flex" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Gestione dei servizi di vendita al dettaglio ed e-commerce basata sull'IA </h2> <p>Scegli Jira Service 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