Broadcaster contact details

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<li role="menuitem" > <a href="/about-us/careers/" class="nav-subitem" role="menuitem" > <span>Careers</span> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 21 14" width="14" height="10"> <use xlink:href="/_resources/themes/base_dist/images/icons.svg#down-caret-2"></use> </svg> </a> </li> </ul> </li> </ul> </nav> </header> <main id="main">  <section class="element hero-banner" id="broadcaster-contact-details"> <div class="container"> <div class="row-no-margin"> <h1> <span>Broadcaster contact details</span> <span class="light-blue">Ng膩 Taipitopito m艒 Ng膩 Kaip膩ho</span> </h1> <div class="dash"></div> <h5>Contact details for New Zealand broadcasters</h5> </div> </div> </section> <section class="complaint-form-styles" data-src="complaintformjson/getjsonflat/abfd2069ea551d6b23affb41e5b1112b/" data-last-user-position="" > <div class="container"> <script> var complaintAppSettings = { modal: true, pageID: 'ContentPageController_77_4010', loadDataFromStorage: true, autoStart: false, complaintAppJSONURL: 'complaintformjson/getjsonflat/abfd2069ea551d6b23affb41e5b1112b/', }; if(typeof makeAComplaintEvent === 'undefined') { var makeAComplaintEvent = null; (function () { if ( typeof window.CustomEvent === "function" ) return false; //If not IE function CustomEvent ( event, params ) { params = params || { bubbles: false, cancelable: false, detail: undefined }; var evt = document.createEvent( 'CustomEvent' ); evt.initCustomEvent( event, params.bubbles, params.cancelable, params.detail ); return evt; } CustomEvent.prototype = window.Event.prototype; window.CustomEvent = CustomEvent; })(); var makeAComplaintEvent = new CustomEvent('makeAComplaintEvent'); } </script> <div id="complaint-app" class="complaint-form-styles"></div> <script src="/_resources/themes/base_complaint_dist/js/chunk-vendors.1319b37c.js"> </script> <script src="/_resources/themes/base_complaint_dist/js/app.3f85f6f3.js"> </script> </div> </section> <div class="container content-page"> <div class="row"> <aside class="col-md-4 col-lg-3 summary-holder side-bar-nav"> <h5>In this section</h5> <div class="sidebar-nav-parent"> <a href="/broadcasters/" class="no-transform button-title"> Broadcasters </a> </div> <ul id="sidebar-nav" class="collapse" aria-labelledby="sidebar-nav"> <li class="link "> <a href="/broadcasters/information-for-broadcasters/"> Information for broadcasters </a> </li> <li class="link "> <a href="/broadcasters/guidance-for-broadcasters/"> Guidance for Broadcasters </a> </li> <li class="current "> <a href="/broadcasters/broadcaster-contact-details/"> Broadcaster contact details </a> </li> <li class="link "> <a href="/broadcasters/other-useful-links/"> Other useful links </a> </li> </ul> </aside> <div class="col-md-8 offset-lg-1 summary-holder"> <section class="element dnadesign__elemental__models__elementcontent" id="e619"> <div class="container"> <div class="element-content-holder"> <div class="html-content typography"> <h4>These links take you to some broadcaster complaint pages, contact pages, or their website. Please note this list is not exhaustive</h4> </div> </div> </div> </section> <section class="element relevant-links" id="relevant-links"> <div class="container"> <header class="top-section-holder row"> </header> <div class="number-of-cols-cols-2 row"> <div class="links-holder col-lg-6 col-left"> <h3>Access Radio Stations</h3> <ul> <li><a href="http://www.accessradio.org.nz/contactabout.html">Wellington Access Radio</a></li> <li><a href="http://www.planetaudio.org.nz/">Planet FM (Auckland)</a></li> <li><a href="http://www.freefm.org.nz/">Free FM (Waikato)</a></li> <li><a href="http://www.radiokidnappers.org.nz/">Radio Kidnappers (Hawkes Bay)</a></li> <li><a href="http://accessradiotaranaki.com/">Access Radio Taranaki</a></li> <li><a href="http://www.accessmanawatu.co.nz/">Manawat奴 People's Radio</a></li> <li><a href="http://www.coastaccessradio.org.nz/">Coast Access Radio (Kapiti/Horowhenua)</a></li> <li><a href="http://www.arrowfm.co.nz/">Arrow FM (Wairarapa)</a></li> <li><a href="http://www.freshfm.net/">Fresh FM (Nelson/Tasman)</a></li> <li><a href="http://plainsfm.org.nz/">Plains FM (Christchurch)</a></li> <li><a href="http://www.oar.org.nz/">Otago Access Radio </a></li> <li><a href="http://www.radiosouthland.org.nz/">Radio Southland</a></li> </ul> </div> <div class="links-holder col-lg-6 col-right"> <h3>Television</h3> <ul> <li><a href="http://tvnz.co.nz/tvnz-corporate-comms/making-formal-complaint-4919769">TVNZ (TVNZ 1, TVNZ 2, Duke) </a></li> <li><a href="https://www.tv3.co.nz/home/contact-us/feedback.html">Discovery NZ Ltd (Three) </a></li> <li><a href="https://www.maoritelevision.com/about/contact-us">Whakaata M膩ori (Whakaata M膩ori, Te Reo)</a></li> <li><a href="https://www.sky.co.nz/complaints-and-compliments?_ga=1.193151661.1249650464.1444707050">SKY (Sky Open formerly Prime and all SKY channels) </a></li> <li><a href="https://www.freeviewnz.tv/">Freeview </a></li> <li><a href="https://freeviewnz.tv/channels/bravo/">Bravo</a></li> </ul> </div> </div> </div> </section> <section class="element relevant-links" id="relevant-links-2"> <div class="container"> <header class="top-section-holder row"> </header> <div class="number-of-cols-cols-2 row"> <div class="links-holder col-lg-6 col-left"> <h3>Radio </h3> <ul> <li><a href="https://docs.google.com/forms/d/e/1FAIpQLSdw4Go8cMxzUA__59QYrVJ7XJFYv4NULrKfBChpKG50kPd5cA/viewform?gxids=7757">MediaWorks Radio Ltd (Mai, The Edge, George FM, The Rock, More FM, The Breeze, The Sound, Magic, Humm FM)</a></li> <li><a href="https://www.radionz.co.nz/about/formalcomplaints">Radio New Zealand (Radio NZ Concert, Radio NZ National)</a></li> <li><a href="https://www.newstalkzb.co.nz/contact/make-a-complaint/">Newstalk ZB</a></li> <li><a href="https://www.zmonline.com/info/make-a-formal-complaint/">ZM</a></li> <li><a href="https://www.thehits.co.nz/info/make-a-formal-complaint/">The Hits</a></li> <li><a href="https://www.hauraki.co.nz/info/make-a-complaint/">Radio Hauraki</a></li> <li><a href="https://www.themixonline.co.nz/info/make-a-formal-complaint/">Gold</a></li> <li><a href="https://www.flava.co.nz/info/make-a-formal-complaint/">Flava</a></li> <li><a href="https://www.hokonui.co.nz/general-information/contact-us/">Hokonui</a></li> <li><a href="http://www.nzme.co.nz/">New Zealand Media and Entertainment聽(NZME) </a></li> <li><a href="http://www.Vision100.com">Vision 100</a></li> <li><a href="https://radiovirsanz.com/contact-us/">Radio Virsa</a></li> <li><a href="https://www.rhema.co.nz/connect/contactus">Rhema</a></li> <li><a href="https://www.sen.com.au/contact-us/">SENZ</a></li> </ul> </div> <div class="links-holder col-lg-6 col-right"> <h3>Iwi Radio Network</h3> <ul> <li><a href="http://www.irirangi.net/">Te Whakaruruhau o Te Reo Irirangi M膩ori (The Iwi Radio Network)</a></li> <li><a href="https://www.atiawatoafm.com/">Atiawa Toa FM </a></li> <li><a href="http://www.awafm.co.nz/">Awa FM</a></li> <li><a href="http://www.kiaorafm898.maori.nz/">Kia Ora FM</a></li> <li><a href="http://moanaradio.co.nz/">Moana Radio</a></li> <li><a href="http://www.ngaiwifm.co.nz/">Nga Iwi FM</a></li> <li><a href="https://tearawae.nz/whakapa-mai/">Te Arawa FM</a></li> <li><a href="http://www.radiokahungunu.co.nz/">Radio Kahungungu</a></li> <li><a href="http://www.ngatihinefm.co.nz/">Ngati Hine</a></li> <li><a href="https://www.radiongatiporou.com/">Radio Ngati Porou </a></li> <li><a href="https://www.radiotainui.co.nz/">Radio Tainui</a></li> <li><a href="http://www.tautokofm.com/">Tautoko FM</a></li> <li><a href="https://www.waateanews.com/">Radio Waatea</a></li> <li><a href="http://www.raukawafm.co.nz/">Raukawa FM</a></li> <li><a href="https://tahufm.com/">Tahu FM</a></li> <li><a href="http://www.tehiku.co.nz">Te Hiku O Te Ika</a></li> <li><a href="http://www.tekorimako.co.nz/">Te Korimako O Taranaki</a></li> <li><a href="http://www.teupoko.co.nz/">Te Reo Irirangi o Te Upoko o Te IKa</a></li> <li><a href="https://www.facebook.com/TurangaFmMedia/">Turanga FM</a></li> <li><a href="https://www.facebook.com/tuwharetoafm">T奴wharetoa FM </a></li> <li><a href="https://sunfm.co.nz/">Te Reo Irirangi o Te M膩nuka T膩tahi / Sun FM</a></li> <li><a href="https://tinyurl.com/emailmaniapotofm">Maniapoto FM</a></li> </ul> </div> </div> </div> </section> <section class="element relevant-links" id="relevant-links-3"> <div class="container"> <header class="top-section-holder row"> </header> <div class="number-of-cols-cols-1 row"> <div class="links-holder col-lg-6 col-left"> <h3>Broadcaster associations</h3> <ul> <li><a href="http://www.rba.co.nz/">Radio Broadcasters Association聽(RBA)</a></li> <li><a href="http://www.irirangi.net/">Te Whakaruruhau o Te Reo Irirangi M膩ori (The Iwi Radio Network)</a></li> <li><a href="https://cama.nz/">Community Access Media Alliance</a></li> </ul> </div> </div> </div> </section> <section class="element separator" id="separator">  </section> <section class="element featured-faqs" id="frequently-asked-questions"> <div class="container"> <div class="row"> <header class="block-header"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 24 24" width="24px"> <use xlink:href="/_resources/themes/base_dist/images/icons.svg#faq-icon"></use> </svg> <h5>FREQUENTLY ASKED QUESTIONS</h5> <a href="/all-faqs/" class="view-all-link">All FAQ's ›</a> </header> <div class="accordion" id="faqs-accordion"> <div class="faq"> <button type="button" data-toggle="collapse" data-target="#faq-37" aria-expanded="true" aria-controls="faq-37" class="collapsed"> <span>Why do I have to complain to the broadcaster first?</span> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 16 12" width="16"> <use xlink:href="/_resources/themes/base_dist/images/icons.svg#down-caret-1"></use> </svg> </button> <div id="faq-37" class="collapse" aria-labelledby="faq-37" data-parent="#faqs-accordion"> <div class="faq-answer"> <p>This is the process required under the Broadcasting Act 1989. It gives the broadcaster a chance to answer your complaint first and take action, if appropriate. If you鈥檙e satisfied with their answer you can choose not to take the complaint further.</p> </div> </div> </div> <div class="faq"> <button type="button" data-toggle="collapse" data-target="#faq-46" aria-expanded="true" aria-controls="faq-46" class="collapsed"> <span>Can I complain about a programme that hasn鈥檛 aired yet?</span> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 16 12" width="16"> <use xlink:href="/_resources/themes/base_dist/images/icons.svg#down-caret-1"></use> </svg> </button> <div id="faq-46" class="collapse" aria-labelledby="faq-46" data-parent="#faqs-accordion"> <div class="faq-answer"> <p>No. The BSA can only respond to formal complaints about content once it has been broadcast. We can鈥檛 take any action before a programme is aired, unless it falls within the BSA鈥檚 limited power to stop further programmes in a series.</p><p>If you have concerns about a programme before it airs, these are best directed to the <a href="https://www.bsa.govt.nz/broadcasters/broadcaster-contact-details/">broadcaster</a>.</p> </div> </div> </div> <div class="faq"> <button type="button" data-toggle="collapse" data-target="#faq-32" aria-expanded="true" aria-controls="faq-32" class="collapsed"> <span>What if 20 working days have already passed?</span> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 16 12" width="16"> <use xlink:href="/_resources/themes/base_dist/images/icons.svg#down-caret-1"></use> </svg> </button> <div id="faq-32" class="collapse" aria-labelledby="faq-32" data-parent="#faqs-accordion"> <div class="faq-answer"> <p>You can still give feedback to the broadcaster, but they don鈥檛 have to consider your complaint under the formal complaints process.</p><p>The BSA cannot accept a complaint received outside the stated time periods.</p> </div> </div> </div> <div class="faq"> <button type="button" data-toggle="collapse" data-target="#faq-35" aria-expanded="true" aria-controls="faq-35" class="collapsed"> <span>The broadcaster has asked for an extension, is that allowed? </span> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 16 12" width="16"> <use xlink:href="/_resources/themes/base_dist/images/icons.svg#down-caret-1"></use> </svg> </button> <div id="faq-35" class="collapse" aria-labelledby="faq-35" data-parent="#faqs-accordion"> <div class="faq-answer"> <p>The broadcaster can extend its response time from 20 working days to 40 working days, as long as they let you know within the initial 20 working days and give a reason.</p><p>If you still haven鈥檛 heard from them within 40 working days of when they received your complaint, you can refer the matter to the BSA, as long as it鈥檚 within 60 working days of the broadcast.</p><p>If you鈥檙e dissatisfied with the broadcaster鈥檚 response to you or the action they鈥檝e taken, you can refer your complaint to us for review and investigation. The BSA can鈥檛 take any action over your complaint until this time.</p> </div> </div> </div> <div class="faq"> <button type="button" data-toggle="collapse" data-target="#faq-66" aria-expanded="true" aria-controls="faq-66" class="collapsed"> <span>The background music in the movie I'm watching is too loud, what can I do? </span> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 16 12" width="16"> <use xlink:href="/_resources/themes/base_dist/images/icons.svg#down-caret-1"></use> </svg> </button> <div id="faq-66" class="collapse" aria-labelledby="faq-66" data-parent="#faqs-accordion"> <div class="faq-answer"> <p>We don鈥檛 deal with issues relating to the volume or sound of programmes. We suggest you direct your concerns to the <a href="https://www.bsa.govt.nz/broadcasters/broadcaster-contact-details/">broadcaster</a>.</p> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </main>  <footer id="site-footer"> <div class="cta"> <div class="container"> <div class="inner-row"> <div class="btns"> <a href="mailto:info@bsa.govt.nz" class="btn btn-inverse">Email us</a> </div> <div class="links"> <a href="tel:0800366996">Call 0800 366 996</a> <a href="//Twitter.com/BSA_NZ" target="_blank">Twitter.com/BSA_NZ</a> </div> </div> </div> </div> <div class="nav"> <div class="container"> <div class="row"> <div class="col-lg-2"> <a href="/" id="footer-logo"> <img src="/_resources/themes/base_dist/images/footer-logo.png" srcset="/_resources/themes/base_dist/images/footer-logo.png 1x, /_resources/themes/base_dist/images/footer-logo@2x.png 2x" alt="Broadcasting Standards Authority"/> </a> <p id="copyright"> ©2025 Broadcasting Standards Authority </p> </div> <div class="col-lg-1"> </div> <div class="col-lg-8"> <div class="row"> <div class="col-md-6 col-xl-3 link-holder"> <a href="/complaints/" class='parent-link'>Complaints</a> <a href="/complaints/what-we-cover/" class='child-link'>What we cover</a> <a href="/complaints/the-complaints-process/" class='child-link'>The complaints process</a> <a href="/broadcasting-standards/resources/choosing-a-standard/" class='child-link'>Choosing a standard</a> <a href="/complaints/outcomes-and-remedies/" class='child-link'>Outcomes & Remedies</a> <a href="/complaints/make-a-complaint/" class='child-link'>Make a complaint</a> <a href="/complaints/complaints-that-are-unlikely-to-succeed/" class='child-link'>Complaints that are unlikely to succeed</a> </div> <div class="col-md-6 col-xl-3 link-holder"> <a href="/broadcasting-standards/" class='parent-link'>Broadcasting Standards</a> <a href="/broadcasting-standards/broadcasting-code-book-2022/" class='child-link'>Broadcasting Standards Codebook </a> <a href="/broadcasting-standards/election-code/" class='child-link'>Election Programmes Code</a> <a href="/broadcasting-standards/resources/" class='child-link'>Resources</a> <a href="/all-faqs/" class='child-link'>FAQs</a> </div> <div class="col-md-6 col-xl-3 link-holder"> <a href="/decisions/" class='parent-link'>Decisions</a> <a href="/decisions/all-decisions/category/bsa-decisions/" class='child-link'>BSA Decisions</a> <a href="/decisions/all-decisions/category/high-court-appeals/" class='child-link'>High Court Appeals</a> </div> <div class="col-md-6 col-xl-3 link-holder"> <a href="/broadcasters/" class='parent-link'>Broadcasters</a> <a href="/broadcasters/information-for-broadcasters/" class='child-link'>Information for broadcasters</a> <a href="/broadcasters/guidance-for-broadcasters/" class='child-link'>Guidance for Broadcasters</a> <a href="/broadcasters/broadcaster-contact-details/" class='child-link'>Broadcaster contact details</a> <a href="/broadcasters/other-useful-links/" class='child-link'>Other useful links</a> </div> <div class="col-md-6 col-xl-3 link-holder"> <a href="/news/" class='parent-link'>News</a> <a href="/news/bsa-news/" class='child-link'>News and Media Releases</a> <a href="/news/bsa-panui-bulletin/" class='child-link'>BSA P膩nui (Bulletin)</a> </div> <div class="col-md-6 col-xl-3 link-holder"> <a href="/research-and-reports/" class='parent-link'>Research & Reports</a> <a href="/research-and-reports/research/" class='child-link'>Research and Reports</a> <a href="/research-and-reports/public-consultation/" class='child-link'>Public consultation</a> </div> <div class="col-md-6 col-xl-3 link-holder"> <a href="/about-us/" class='parent-link'>About Us</a> <a href="/about-us/contact-us/" class='child-link'>Contact us</a> <a href="/about-us/what-we-do/" class='child-link'>What we do</a> <a href="/about-us/who-we-are/" class='child-link'>Who we are</a> <a href="/about-us/statutory-reports/" class='child-link'>Statutory reports</a> <a href="/about-us/making-an-oia-request/" class='child-link'>Making an OIA request</a> <a href="/about-us/careers/" class='child-link'>Careers</a> </div> <div class="col-md-6 col-xl-3 link-holder additional-links"> <span class='parent-link'> </span> <a href="/all-faqs/" class='child-link'>FAQs</a> <a href="/terms-of-use/" class='child-link'>Terms of Use</a> <a href="/privacy-statement/" class='child-link'>Privacy Statement</a> <a href="/accessibility/" class='child-link'>Accessibility</a> </div> <div class="col-lg-12"> <div class="disclaimer"> <img src="/_resources/themes/base_dist/images/govt-logo.png" srcset="/_resources/themes/base_dist/images/govt-logo.png 1x, /_resources/themes/base_dist/images/govt-logo@2x.png 2x" alt="Broadcasting Standards Authority"/> <div class="disclaimer-content"> <p>The BSA does not handle concerns about advertisements on TV, radio or in print, including magazines and billboards. 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