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has-background has-charcoal-2-background-color" id="modal-5" data-wp-class--has-modal-open="state.isMenuOpen" data-wp-class--is-menu-open="state.isMenuOpen" data-wp-watch="callbacks.initMenu" data-wp-on--keydown="actions.handleMenuKeydown" data-wp-on-async--focusout="actions.handleMenuFocusout" tabindex="-1" > <div class="wp-block-navigation__responsive-close" tabindex="-1"> <div class="wp-block-navigation__responsive-dialog" data-wp-bind--aria-modal="state.ariaModal" data-wp-bind--aria-label="state.ariaLabel" data-wp-bind--role="state.roleAttribute" > <button aria-label="Close menu" class="wp-block-navigation__responsive-container-close" data-wp-on-async--click="actions.closeMenuOnClick" ><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" aria-hidden="true" focusable="false"><path d="M6.5 12.4L12 8l5.5 4.4-.9 1.2L12 10l-4.5 3.6-1-1.2z"></path></svg></button> <div class="wp-block-navigation__responsive-container-content" 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data-wp-class--has-modal-open="state.isMenuOpen" data-wp-class--is-menu-open="state.isMenuOpen" data-wp-watch="callbacks.initMenu" data-wp-on--keydown="actions.handleMenuKeydown" data-wp-on-async--focusout="actions.handleMenuFocusout" tabindex="-1" > <div class="wp-block-navigation__responsive-close" tabindex="-1"> <div class="wp-block-navigation__responsive-dialog" data-wp-bind--aria-modal="state.ariaModal" data-wp-bind--aria-label="state.ariaLabel" data-wp-bind--role="state.roleAttribute" > <button aria-label="Close menu" class="wp-block-navigation__responsive-container-close" data-wp-on-async--click="actions.closeMenuOnClick" ><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" aria-hidden="true" focusable="false"><path d="M6.5 12.4L12 8l5.5 4.4-.9 1.2L12 10l-4.5 3.6-1-1.2z"></path></svg></button> <div class="wp-block-navigation__responsive-container-content" data-wp-watch="callbacks.focusFirstElement" id="modal-6-content"> <ul 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</div></nav> </div> <div class="wp-block-wporg-language-suggest alignfull is-style-prominent" data-endpoint="https://wordpress.org/plugins/wp-json/plugins/v2/locale-banner?plugin_slug=wp-ticket"></div> </div> <main class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-6 wp-block-group-is-layout-constrained" style="padding-right:var(--wp--preset--spacing--edge-space);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--edge-space)"> <div class="wp-block-group alignfull is-layout-flow wp-block-group-is-layout-flow" style="margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--edge-space);padding-left:var(--wp--preset--spacing--edge-space)"> <form role="search" method="get" action="https://wordpress.org/plugins/" class="wp-block-search__button-inside wp-block-search__icon-button wp-block-search" ><label class="wp-block-search__label screen-reader-text" for="wp-block-search__input-8" >Search plugins</label><div class="wp-block-search__inside-wrapper " style="width: 232px"><input class="wp-block-search__input" id="wp-block-search__input-8" placeholder="Search plugins" value="" type="search" name="s"/><button aria-label="Search plugins" class="wp-block-search__button has-icon wp-element-button" type="submit" ><svg class="search-icon" viewBox="0 0 24 24" width="24" height="24"> <path d="M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z"></path> </svg></button></div></form> </div> <article id="post-33073" class="alignwide post-33073 plugin type-plugin status-publish hentry plugin_tags-customer-support plugin_tags-help-desk plugin_tags-helpdesk plugin_tags-support-ticket plugin_tags-ticket-system plugin_category-calendar-and-events plugin_category-education-and-support plugin_category-user-management plugin_contributors-emarket-design plugin_contributors-safiye plugin_committers-emarket-design"> <div class="plugin-banner" id="plugin-banner-wp-ticket"><img decoding="async" fetchpriority="high" alt="" src="https://ps.w.org/wp-ticket/assets/banner-772x250.jpg?rev=1418319" ></div> <header class="plugin-header"> <div class="entry-heading-container"> <div> <div class="entry-thumbnail"> <img class='plugin-icon' src='https://ps.w.org/wp-ticket/assets/icon-128x128.png?rev=1418319' alt=''> </div> <div> <h1 class="plugin-title">Customer Service Software & Support Ticket System</h1> <span class="byline">By <span class="author vcard"><a class="url fn n" href="https://profiles.wordpress.org/emarket-design/">emarket-design</a></span></span> </div> </div> <div class="plugin-actions"> <div class="wp-block-button is-small plugin-download download-button"><a class="wp-block-button__link wp-element-button" href="https://downloads.wordpress.org/plugin/wp-ticket.6.0.0.zip">Download</a></div> </div> </div> </header> <span id="description"></span> <span id="reviews"></span> <span id="installation"></span> <span id="developers"></span> <span id="advanced" class=""></span> <span id="section-links"> <ul class="tabs clear"> <li id="tablink-description"><a href="https://wordpress.org/plugins/wp-ticket/#description">Details</a></li> <li id="tablink-reviews"><a href="https://wordpress.org/plugins/wp-ticket/#reviews">Reviews</a></li> <li id="tablink-installation"> <a href="https://wordpress.org/plugins/wp-ticket/#installation">Installation</a> </li> <li id="tablink-developers"><a href="https://wordpress.org/plugins/wp-ticket/#developers">Development</a></li> </ul> <div id="link-support"> <a href="https://wordpress.org/support/plugin/wp-ticket/">Support</a> </div> </span> <script type="text/javascript">if ( '#changelog' == window.location.hash ) { window.setTimeout( function() { window.location.hash = '#developers'; }, 10 ); }</script> <div class="entry-content"> <div id="tab-description" class="plugin-description section"> <h2 id="description-header">Description</h2> <blockquote> <p><strong>LIVE DEMO SITE</strong><br /> <a href="https://wpticketcom.emdplugins.com/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">WP Ticket Starter Demo Site</a><br /> Powerful | Easy to use | Beautiful</p> </blockquote> <p>Every business needs a Customer Service Software & Support Ticket System to attract and retain customers.</p> <p>WP Ticket is a powerful yet easy to use help desk software to build and maintain better customer relationships.</p> <p><strong>Introduction Video to get you started</strong></p> <p><iframe title="Best Support Ticket Plugin for WordPress - WP Ticket introduction" width="750" height="422" src="https://www.youtube.com/embed/Gsaf7TaCOJY?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p> <p><strong>RELATED PLUGINS YOU MAY LIKE</strong></p> <ul> <li><a href="https://kcentercom.emdplugins.com/" rel="nofollow ugc">Knowledge Center Starter</a> Great knowledge base software for helping your customers and employees to find answers faster.</li> <li><a href="https://simcom.emdplugins.com/" rel="nofollow ugc">Software Issue Manager Starter</a> The best in class issue and project management solution for successful projects.</li> <li><a href="https://simpro.emdplugins.com/" rel="nofollow ugc">Software Issue Manager Professional</a> Unleash Powerful Issue Management: Software Issue Manager Professional</li> <li><a href="https://siment.emdplugins.com/" rel="nofollow ugc">Software Issue Manager Enterprise</a> Achieve Development Zen: Software Issue Manager Enterprise</li> <li><a href="https://espotlight-com.emdplugins.com" rel="nofollow ugc">Employee Spotlight Starter</a> Everything you need to display and manage staff profiles.</li> <li><a href="https://wpeasycontactcom.emdplugins.com" rel="nofollow ugc">WP Easy Contact Starter</a> Complete contact management solution to start, develop and grow your customer relationships.</li> <li><a href="https://requestaquote.emdplugins.com/" rel="nofollow ugc">Request a quote Starter</a> The Best Sales Quoting software for WordPress.</li> <li><a href="https://wpticketpro.emdplugins.com" rel="nofollow ugc">WP Ticket Professional</a> Streamline Support Requests with WP Ticket Professional WordPress Plugin</li> <li><a href="https://wpticketent.emdplugins.com/" rel="nofollow ugc">WP Ticket Enterprise</a> Enhance Service Excellence with WP Ticket Enterprise</li> </ul> <p><strong>Enterprise grade Customer Service Software & Support Ticket System Features</strong></p> <ul> <li><a href="https://emdplugins.com/wp-ticket-unleashes-revenue-generation-with-customer-support-plans/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Monetize Support with Support Plans</a></li> <li><a href="https://emdplugins.com/wp-ticket-unveils-individual-dashboards-for-superior-support/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Empower Your Support Team</a></li> <li><a href="https://emdplugins.com/wp-ticket-safeguards-your-support-ticket-form-with-honeypot-and-re-captcha/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Combat Spam Effectively</a></li> <li><a href="https://emdplugins.com/wp-ticket-facilitates-seamless-attachment-sharing-for-support-tickets/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Enhanced Communication</a></li> <li><a href="https://emdplugins.com/wp-ticket-consistent-interface-across-all-devices/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Seamless Support Anywhere, Anytime</a></li> <li><a href="https://emdplugins.com/wp-ticket-customize-your-ticket-forms/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Create a seamless support experience that enhances customer satisfaction</a></li> <li><a href="https://emdplugins.com/wp-ticket-customer-support-client-area/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Empower Users: Elevate User Engagement with WP Ticket</a></li> <li><a href="https://emdplugins.com/wp-ticket-role-based-helpdesk-access-control/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Role Based Helpdesk Access Control</a></li> <li><a href="https://emdplugins.com/wp-ticket-shared-helpdesk-ticket-inbox/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">WP Ticket’s Shared Team Inbox Empowers Helpdesk Agents</a></li> <li><a href="https://emdplugins.com/wp-ticket-frontend-support-ticket-and-agent-profile-editing/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Enhance overall system adoption and productivity.</a> – Premium feature (Included in Ent only)</li> <li><a href="https://emdplugins.com/wp-ticket-empowers-field-level-permissions-for-controlled-helpdesk-access/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Secure helpdesk system by allowing you to control access rights</a> – Premium feature (Included in Ent only)</li> <li><a href="https://emdplugins.com/wp-ticket-facilitates-team-based-resolution-for-faster-ticket-resolution/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Promote collaboration among staff</a> – Premium feature (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/wp-ticket-time-based-customer-support-automation/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Streamline support processes and reduce manual intervention</a> – Premium feature (Included in Ent only)</li> <li><a href="https://emdplugins.com/wp-ticket-event-based-workflows-automate-customer-support-tasks/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Free up time for higher-priority tasks</a> – Premium feature (Included in Ent only)</li> <li><a href="https://emdplugins.com/wp-ticket-flexible-organization-of-support-staff-across-multiple-departments/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Effective organization of support staff into distinct departments.</a> – Premium feature (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/wp-ticket-get-more-work-out-of-your-agents/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Enhance Support Agent Capabilities with Easy Customization</a> – Premium feature (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/wp-ticket-leverage-the-power-of-out-of-the-box-customizations/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Leverage the power of out-of-the-box customizations</a> – Premium feature (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/wp-ticket-widgets-display-recent-tickets-anywhere-on-your-helpdesk/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Showcase Latest Support Requests</a> – Premium feature (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/wp-ticket-streamlines-support-by-linking-similar-tickets-for-efficient-resolution/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Enhance Support Efficiency</a> – Premium feature (Included in Ent only)</li> <li><a href="https://emdplugins.com/wp-ticket-flexible-categorization-for-enhanced-management/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Effortless Ticket Organization</a> – Premium feature (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/wp-ticket-enhance-customer-insights-with-custom-fields/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Integrate custom fields within WP Ticket</a> – Premium feature (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/wp-ticket-unleash-the-potential-of-custom-helpdesk-reports/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Create Custom Helpdesk Reports with WP Ticket WordPress Plugin</a> – Premium feature</li> <li><a href="https://emdplugins.com/wp-ticket-arrange-actions-based-on-urgency-and-importance/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Arrange actions based on urgency and importance</a> – Premium feature (Included in Ent only)</li> <li><a href="https://emdplugins.com/wp-ticket-efficient-consistent-helpdesk-conversations/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Streamlined HelpDesk Support Operations</a> – Premium feature (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/wp-ticket-stay-updated-instant-notifications-for-customers-and-agents/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Stay Informed: Real-Time Notifications for Customers and Agents</a> – Premium feature (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/expedite-customer-support-with-quick-searches/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Expedite customer support with quick searches</a> – Premium feature (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/effortlessly-pinpoint-issues-rapid-real-time-overview-of-essential-helpdesk-metrics/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Get a quick, real-time summary of the most important helpdesk metrics </a> – Premium feature</li> <li><a href="https://emdplugins.com/wp-ticket-powerful-helpdesk-search-forms/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Powerful helpdesk search forms</a> – Premium feature (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/track-agent-performance-through-integrated-dashboard-in-wp-ticket/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Monitor Agent Performance via Integrated Dashboard in WP Ticket</a> – Premium feature (Included in Ent only)</li> <li><a href="https://emdplugins.com/wp-ticket-ensure-accurate-and-up-to-date-information-in-all-platforms/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Save time and resources by eliminating manual data entry and updates</a> – Add-on</li> <li><a href="https://emdplugins.com/wp-ticket-mailchimp-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Seamlessly integrate support processes with their email marketing strategy</a> – Add-on</li> <li><a href="https://emdplugins.com/wp-ticket-microsoft-active-directory-ldap-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Automate updates and ensure consistent team data</a> – Add-on</li> <li><a href="https://emdplugins.com/wp-ticket-smart-search-and-columns-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Combine multiple criteria for targeted information retrieval</a> – Add-on (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/wp-ticket-import-export-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Simplify migration from other customer support systems</a> – Add-on (included both Pro and Ent)</li> <li><a href="https://emdplugins.com/wp-ticket-easy-digital-downloads-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Connect customer orders and products with support tickets</a> – Add-on</li> <li><a href="https://emdplugins.com/wp-ticket-woocommerce-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Wp Ticket Woocommerce Addon</a> – Add-on</li> <li><a href="https://emdplugins.com/wp-ticket-canned-responses-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc"> Elevate overall efficiency with WP Ticket’s Canned Responses Addon</a> – Add-on (Included in Ent only)</li> <li><a href="https://emdplugins.com/wp-ticket-incoming-email-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Clutter-free and streamlined customer support experience</a> – Add-on (Included in Ent only)</li> </ul> <p><strong>PLUGIN LINKS</strong><br /> * <a href="https://wpticketcom.emdplugins.com/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">WP Ticket Starter Demo Site</a><br /> * <a href="https://docs.emdplugins.com/wp-ticket-community/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">WP Ticket Starter Documentation</a></p> <blockquote> <p>This plugin’s code was generated by <a href="https://wpappstudio.com" rel="nofollow ugc">WP App Studio</a> Professional WordPress Design and Development Platform based on the plugin’s design. You can develop a plugin like WP Ticket using <a href="https://wpappstudio.com/quick-start/" rel="nofollow ugc">WP App Studio</a> plugin and sell its designs by <a href="https://wpappstudio.com/become-a-selldev-author/" rel="nofollow ugc">becoming a SellDev author</a> </p> </blockquote></div> <div id="screenshots" class="plugin-screenshots section"> <h2 id="screenshots-header">Screenshots</h2> <ul class="plugin-screenshots"><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-1.png?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-1.png?rev=1523362" alt="" /></a><figcaption>Responsive Ticket Entry form; easily created using setup assistant during plugin activation</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-2.jpg?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-2.jpg?rev=1523362" alt="" /></a><figcaption>Responsive Ticket Search for all users; easily created using setup assistant during plugin activation</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-3.png?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-3.png?rev=1523362" alt="" /></a><figcaption>Responsive ticket pages and Recent Tickets sidebar widget on the frontend. Ticket archives are disabled for privacy.</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-4.png?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-4.png?rev=1523362" alt="" /></a><figcaption>Ticket Edit screen in admin area</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-5.png?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-5.png?rev=1523362" alt="" /></a><figcaption>Ticket List in admin area with contextual coloring for taxonomies to easily locate tickets</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-6.png?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-6.png?rev=1523362" alt="" /></a><figcaption>WP Ticket Pro dashboard with statistics and charts in admin area; Advanced filtering, responsive frontend/backend and more</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-7.png?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-7.png?rev=1523362" alt="" /></a><figcaption>Admin Settings page for WP Ticket Form customization.</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-8.png?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-8.png?rev=1523362" alt="" /></a><figcaption>Fully customizable optional email notification screen for customers and admin users</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-9.jpg?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-9.jpg?rev=1523362" alt="" /></a><figcaption>WP Ticket Enterprise Edition is the most advanced and fully featured plugin ever built for WordPress – for enterprise level support</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-10.png?rev=1561380" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-10.png?rev=1561380" alt="" /></a><figcaption>Administrative tools in the plugin settings are available</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-11.jpg?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-11.jpg?rev=1523362" alt="" /></a><figcaption><a href="https://emdplugins.com/plugins/knowledge-center-wordpress-plugin">Knowledge Center Enterprise Edition</a> offers the most advanced and complete knowledgebase plugin</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-12.png?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-12.png?rev=1523362" alt="" /></a><figcaption>Displays a ticket list in table format in the frontend</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-13.jpg?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-13.jpg?rev=1523362" alt="" /></a><figcaption>Most comprehensive <a href="https://emdplugins.com/plugin-features/wp-ticket-woocommerce-addon">WooCommerce Integration</a> to this date</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-14.jpg?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-14.jpg?rev=1523362" alt="" /></a><figcaption>Custom fields support</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-15.jpg?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-15.jpg?rev=1523362" alt="" /></a><figcaption>Most comprehensive <a href="https://emdplugins.com/plugin-features/wp-ticket-easy-digital-downloads-addon">Easy Digital Downloads Integration</a> to this date</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-16.png?rev=1523362" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-16.png?rev=1523362" alt="" /></a><figcaption>Agents have their own page, can see their own tickets when logged in, get notified when a ticket is assigned to them</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-17.png?rev=1561181" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-17.png?rev=1561181" alt="" /></a><figcaption>Customization directly from plugin settings without modifying theme template files. Require login/registration to access search and submit forms</figcaption></figure></li><li><figure><a href="https://ps.w.org/wp-ticket/assets/screenshot-18.png?rev=1561181" rel="nofollow"><img decoding="async" class="screenshot" src="https://ps.w.org/wp-ticket/assets/screenshot-18.png?rev=1561181" alt="" /></a><figcaption><a href="https://emdplugins.com/plugin-features/wp-ticket-importexport-addon">eMD CSV Import Export Extension</a> for bulk import/export from/to CSV files</figcaption></figure></li></ul></div> <div id="tab-installation" class="plugin-installation section"> <h2 id="installation-header">Installation</h2> <p>The simplest way to install is to click on ‘Plugins’ then ‘Add’ and type ‘WP Ticket’ in the search field.</p> <h4>Manual Installation Type 1</h4> <ul> <li>Login to your website and go to the Plugins section of your admin panel.</li> <li>Click the Add New button.</li> <li>Under Install Plugins, click the Upload link.</li> <li>Select the plugin zip file from your computer then click the Install Now button.</li> <li>You should see a message stating that the plugin was installed successfully.</li> <li>Click the Activate Plugin link.</li> </ul> <h4>Manual Installation Type 2</h4> <ul> <li>You should have access to the server where WordPress is installed. If you don’t, see your system administrator.</li> <li>Copy the plugin zip file up to your server and unzip it somewhere on the file system.</li> <li>Copy the “wp-ticket-com” folder into the /wp-content/plugins directory of your WordPress installation.</li> <li>Login to your website and go to the Plugins section of your admin panel.</li> <li>Look for “WP Ticket” and click Activate.</li> </ul></div> <div id="tab-reviews" class="plugin-reviews section"> <h2 id="reviews-header">Reviews</h2> <div class="plugin-reviews"> <article class="plugin-review"> <div class="review-avatar"> <img alt='' src='https://secure.gravatar.com/avatar/27a66408726b35fc2ba79be8df846c53ddd414de58495d25c7d0725c1566ec7e?s=60&d=retro&r=g' srcset='https://secure.gravatar.com/avatar/27a66408726b35fc2ba79be8df846c53ddd414de58495d25c7d0725c1566ec7e?s=120&d=retro&r=g 2x' class='avatar avatar-60 photo' height='60' width='60' /> </div><div class="review"> <header> <div class="header-top"> <div class="wporg-ratings" aria-label="5 out of 5 stars" data-title-template="%s out of 5 stars" data-rating="5" style="color:#ffb900;"><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span></div> <h3 class="review-title"><a class="url" href="https://wordpress.org/support/topic/great-plugin-professional-and-well-presented/">Great plugin professional and well presented!</a></h3> </div> <div class="header-bottom"> <span class="review-author author vcard"><a href="https://profiles.wordpress.org/omarket/" title="Posts by Thomas Barth o-marketing.ch" rel="author">Thomas Barth o-marketing.ch</a></span> <span class="review-date">January 19, 2023</span> </div> </header> <div class="review-content">Great plugin professional and well presented!</div> </div> </article> <article class="plugin-review"> <div class="review-avatar"> <img alt='' src='https://secure.gravatar.com/avatar/ef34da8d193a7672d54cb69b1f2a7a903db56a76096e6b2deee68b5bffec7e04?s=60&d=retro&r=g' srcset='https://secure.gravatar.com/avatar/ef34da8d193a7672d54cb69b1f2a7a903db56a76096e6b2deee68b5bffec7e04?s=120&d=retro&r=g 2x' class='avatar avatar-60 photo' height='60' width='60' /> </div><div class="review"> <header> <div class="header-top"> <div class="wporg-ratings" aria-label="1 out of 5 stars" data-title-template="%s out of 5 stars" data-rating="1" style="color:#ffb900;"><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-empty"></span><span class="dashicons dashicons-star-empty"></span><span class="dashicons dashicons-star-empty"></span><span class="dashicons dashicons-star-empty"></span></div> <h3 class="review-title"><a class="url" href="https://wordpress.org/support/topic/this-plugin-crashed-my-website-3/">this plugin crashed my website</a></h3> </div> <div class="header-bottom"> <span class="review-author author vcard"><a href="https://profiles.wordpress.org/yanchile/" title="Posts by User90812849801925124" rel="author">User90812849801925124</a></span> <span class="review-date">May 10, 2022</span> </div> </header> <div class="review-content">Horrible plugin. Immediately after activation totally broke the website generating 404 errors all over the place.</div> </div> </article> <article class="plugin-review"> <div class="review-avatar"> <img alt='' src='https://secure.gravatar.com/avatar/ca82438a8b8a08b352ff55b033024e33016289ae24333bfb5626d434efdbffff?s=60&d=retro&r=g' srcset='https://secure.gravatar.com/avatar/ca82438a8b8a08b352ff55b033024e33016289ae24333bfb5626d434efdbffff?s=120&d=retro&r=g 2x' class='avatar avatar-60 photo' height='60' width='60' /> </div><div class="review"> <header> <div class="header-top"> <div class="wporg-ratings" aria-label="5 out of 5 stars" data-title-template="%s out of 5 stars" data-rating="5" style="color:#ffb900;"><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span></div> <h3 class="review-title"><a class="url" href="https://wordpress.org/support/topic/excelente-programa-6/">Excelente programa</a></h3> </div> <div class="header-bottom"> <span class="review-author author vcard"><a href="https://profiles.wordpress.org/spytek/" title="Posts by spytek" rel="author">spytek</a></span> <span class="review-date">August 15, 2021</span> </div> </header> <div class="review-content">Hasta ahorita todo ca muy bien.</div> </div> </article> <article class="plugin-review"> <div class="review-avatar"> <img alt='' src='https://secure.gravatar.com/avatar/759c027b8a04843007471f37c1853e900ef5713e4de123332edddf0e78e11ddc?s=60&d=retro&r=g' srcset='https://secure.gravatar.com/avatar/759c027b8a04843007471f37c1853e900ef5713e4de123332edddf0e78e11ddc?s=120&d=retro&r=g 2x' class='avatar avatar-60 photo' height='60' width='60' /> </div><div class="review"> <header> <div class="header-top"> <div class="wporg-ratings" aria-label="5 out of 5 stars" data-title-template="%s out of 5 stars" data-rating="5" style="color:#ffb900;"><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span></div> <h3 class="review-title"><a class="url" href="https://wordpress.org/support/topic/%d8%b9%d8%a7%d9%84%db%8c-84/">عالی</a></h3> </div> <div class="header-bottom"> <span class="review-author author vcard"><a href="https://profiles.wordpress.org/messagepanel/" title="Posts by messagepanel" rel="author">messagepanel</a></span> <span class="review-date">September 9, 2020</span> </div> </header> <div class="review-content">عالیه</div> </div> </article> <article class="plugin-review"> <div class="review-avatar"> <img alt='' src='https://secure.gravatar.com/avatar/f2388c068f0283ce73ccc2f688bdd1d68cdd64b2ae64e87af8a343f91112c14e?s=60&d=retro&r=g' srcset='https://secure.gravatar.com/avatar/f2388c068f0283ce73ccc2f688bdd1d68cdd64b2ae64e87af8a343f91112c14e?s=120&d=retro&r=g 2x' class='avatar avatar-60 photo' height='60' width='60' /> </div><div class="review"> <header> <div class="header-top"> <div class="wporg-ratings" aria-label="5 out of 5 stars" data-title-template="%s out of 5 stars" data-rating="5" style="color:#ffb900;"><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-filled"></span></div> <h3 class="review-title"><a class="url" href="https://wordpress.org/support/topic/ever-so-simple-and-user-friendly/">Ever so simple and user friendly</a></h3> </div> <div class="header-bottom"> <span class="review-author author vcard"><a href="https://profiles.wordpress.org/logicfish/" title="Posts by logicfish" rel="author">logicfish</a></span> <span class="review-date">August 2, 2020</span> </div> </header> <div class="review-content">No extraneous features, just a plain and simple plugin.</div> </div> </article> <article class="plugin-review"> <div class="review-avatar"> <img alt='' src='https://secure.gravatar.com/avatar/feeba6a11ec2c55ac5cd93bf90869fc6671015079c93faef0855a21c94acd4c3?s=60&d=retro&r=g' srcset='https://secure.gravatar.com/avatar/feeba6a11ec2c55ac5cd93bf90869fc6671015079c93faef0855a21c94acd4c3?s=120&d=retro&r=g 2x' class='avatar avatar-60 photo' height='60' width='60' /> </div><div class="review"> <header> <div class="header-top"> <div class="wporg-ratings" aria-label="1 out of 5 stars" data-title-template="%s out of 5 stars" data-rating="1" style="color:#ffb900;"><span class="dashicons dashicons-star-filled"></span><span class="dashicons dashicons-star-empty"></span><span class="dashicons dashicons-star-empty"></span><span class="dashicons dashicons-star-empty"></span><span class="dashicons dashicons-star-empty"></span></div> <h3 class="review-title"><a class="url" href="https://wordpress.org/support/topic/this-plugin-crashed-my-site-2/">This plugin crashed my site</a></h3> </div> <div class="header-bottom"> <span class="review-author author vcard"><a href="https://profiles.wordpress.org/pauljoshuas/" title="Posts by pauljoshuas" rel="author">pauljoshuas</a></span> <span class="review-date">May 6, 2020</span> </div> </header> <div class="review-content">I was about to handover the site to the client, when i just installed this plugin .The woocommerce search misbehaved and just wouldn’t search right.The first thing to troubleshoot would be to uninstall the last plugin installed , that’s what i did .I uninstalled this plugin and the site came back….Not recommended till they fix this bug. Plugin conflict was causing the issue with the woocommerce Search not working.NOT RECOMMENDED!</div> </div> </article> </div> <a class="reviews-link" href="https://wordpress.org/support/plugin/wp-ticket/reviews/"> Read all 26 reviews </a></div> <div id="tab-developers" class="plugin-developers section"> <h2 id="developers-header">Contributors & Developers</h2> <div class="plugin-contributors"><p>“Customer Service Software & Support Ticket System” is open source software. The following people have contributed to this plugin.</p><span class="screen-reader-text">Contributors</span> <ul id="contributors-list" class="contributors-list"> <li> <img alt='' src='https://secure.gravatar.com/avatar/39d3c86bf4af969321bf5537baeff78626304a793172410ac37092dfa528b518?s=32&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/39d3c86bf4af969321bf5537baeff78626304a793172410ac37092dfa528b518?s=64&d=mm&r=g 2x' class='avatar avatar-32 photo' height='32' width='32' /> <a href="https://profiles.wordpress.org/emarket-design/"> emarket-design </a> </li> <li> <img alt='' src='https://secure.gravatar.com/avatar/4088c2630c6247db24887638f905553c05979b5ae122a1fb408cc606539e7dd5?s=32&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/4088c2630c6247db24887638f905553c05979b5ae122a1fb408cc606539e7dd5?s=64&d=mm&r=g 2x' class='avatar avatar-32 photo' height='32' width='32' /> <a href="https://profiles.wordpress.org/safiye/"> Safiye Duman </a> </li> </ul> </div><div class="plugin-development"><p><a href="https://translate.wordpress.org/projects/wp-plugins/wp-ticket">Translate “Customer Service Software & Support Ticket System” into your language.</a></p><h3>Interested in development?</h3><p><a href="https://plugins.trac.wordpress.org/browser/wp-ticket/">Browse the code</a>, check out the <a href="https://plugins.svn.wordpress.org/wp-ticket/">SVN repository</a>, or subscribe to the <a href="https://plugins.trac.wordpress.org/log/wp-ticket/">development log</a> by <a href="https://plugins.trac.wordpress.org/log/wp-ticket/?limit=100&mode=stop_on_copy&format=rss">RSS</a>.</p></div></div> <div id="tab-changelog" class="plugin-changelog section"> <h2 id="changelog-header">Changelog</h2> <h4>6.0.0</h4> <ul> <li>FIXED WordPress dashboard accordions issue on setting and glossary pages due to changes in core code on WP 6.7.1</li> </ul> <h4>5.15.0</h4> <ul> <li>FIXED email sent when an agent is assigned to a ticket</li> </ul> <h4>5.14.0</h4> <ul> <li>TWEAK tested with WP 6.5</li> <li>FIXED Translation to one textdomain</li> </ul> <h4>5.13</h4> <ul> <li>TWEAK tested with WP 6.2</li> <li>FIXED XSS issues in the WordPress admin area</li> </ul> <h4>5.12.0</h4> <ul> <li>TWEAK tested with WP 6.0</li> </ul> <h4>5.11.0</h4> <ul> <li>TWEAK tested with WP 5.9.3 and PHP 8</li> </ul> <h4>5.10.9</h4> <ul> <li>FIXED html escaping on notices</li> </ul> <h4>5.10.8</h4> <ul> <li>FIXED escaping</li> </ul> <h4>5.10.4</h4> <ul> <li>FIXED escaping</li> </ul> <h4>5.10.3</h4> <ul> <li>TWEAK update libraries</li> <li>FIXED sanitization and escaping</li> </ul> <h4>5.10.0</h4> <ul> <li>TWEAK tested with WP 5.8</li> <li>FIXED sanitization in form layouts</li> </ul> <h4>5.9.8</h4> <ul> <li>TWEAK tested with WP 5.6</li> <li>FIXED sanitization</li> </ul> <h4>5.9.3</h4> <ul> <li>FIXED Required field validation is not working.</li> </ul> <h4>5.9.2</h4> <ul> <li>FIXED multi-select form component missing scroll bars when the content overflows its fixed height.</li> </ul> <h4>5.9.1</h4> <ul> <li>NEW Added version numbers to js and css files for caching purposes</li> <li>TWEAK updates to translation strings and libraries</li> <li>TWEAK tested with WP 5.5.1</li> </ul> <h4>5.9.0</h4> <ul> <li>TWEAK Emd Form Builder support for WordPress stock themes</li> <li>FIXED Emd Form Builder support for WP Ticket WooCommerce Extension</li> </ul> <h4>5.8.0</h4> <ul> <li>NEW Added previous and next buttons for the edit screens of tickets and agents</li> <li>TWEAK updates and improvements to libraries</li> </ul> <h4>5.7.0</h4> <ul> <li>NEW Added support for Emd Custom Field Builder when upgraded to premium editions</li> <li>TWEAK updates and improvements to form library</li> <li>TWEAK Emd templates</li> </ul> <h4>5.6.0</h4> <ul> <li>TWEAK Cleaned up unnecessary code and optimized the library file content.</li> <li>FIXED XSS related issues.</li> <li>NEW Added Emd form builder support.</li> <li>FIXED Session cleanup workflow by creating a custom table to process records.</li> </ul> <h4>5.5.1</h4> <ul> <li>TWEAK Misc updates for better compatibility and stability</li> </ul> <h4>5.5.0</h4> <ul> <li>NEW Created a new shortcode page which displays all available shortcodes. You can access this page under the plugin settings.</li> <li>TWEAK Emd templating system to match modern web standards</li> </ul> <h4>5.4.4</h4> <ul> <li>TWEAK Misc updates for better compatibility and stability</li> </ul> <h4>5.4.3</h4> <ul> <li>TWEAK library updates for better stability and compatibility</li> </ul> <h4>5.4.2</h4> <ul> <li>NEW Added autofilled first name, last name and email fields for logged in user\’s ticket submit form even if these fields are not displayed on the form</li> <li>TWEAK Moved web fonts to local storage – you can still get them from CDN using your functions.php if you need to.</li> </ul> <h4>5.4.0</h4> <ul> <li>NEW Ability to limit max size, max number of files and file types of ticket attachments and agent photos</li> <li>FIXED Search results table when ticket priority is empty</li> <li>TWEAK library updates</li> </ul> <h4>5.3.2</h4> <ul> <li>TWEAK Changed WPAS button in pages to VSB for Visual Shortcode Builder</li> <li>FIXED The audio issue in the introduction video</li> </ul> <h4>5.3.1</h4> <ul> <li>FIXED Layout of ticket page when priority is not shown.</li> </ul> <h4>5.3.0</h4> <ul> <li>NEW Getting started section</li> <li>TWEAK Improved Ticket List and Ticket Results table css</li> <li>TWEAK Extended the session clean up time to 12 hours</li> </ul> <h4>5.2.0</h4> <ul> <li>NEW Added custom JavaScript option in plugin settings under Tools tab</li> <li>NEW Added container type field in the plugin settings</li> <li>FIXED PHP 7 compatibility</li> <li>TWEAK Updated codemirror libraries for custom CSS and JS options in plugin settings page</li> </ul> <h4>5.1.0</h4> <ul> <li>FIXED WP Sessions security vulnerability</li> <li>NEW Added support for EMD MailChimp extension</li> <li>NEW Added support for EMD Active Directory/LDAP Extension</li> </ul> <h4>5.0.1</h4> <ul> <li>FIXED Single taxonomies not getting displayed properly</li> </ul> <h4>5.0.0</h4> <ul> <li>NEW Added ability to set page templates for all plugin\’s ticket, taxonomy and archive pages.</li> <li>NEW EMD Widget area to include sidebar widgets in plugin pages</li> <li>NEW Ability enable/disable any field, taxonomy or ticket-assigned relationship from backend and/or frontend</li> <li>NEW Ability to set page templates all plugin\’s ticket, taxonomy and archive pages. Options are sidebar on left, sidebar on right or full width</li> <li>NEW Ability to add custom CSS in plugin\’s ticket, taxonomy and archive pages ONLY.</li> <li>NEW Ability to limit Ticket Submit form to logged-in users only from plugin settings.</li> <li>NEW Added auto-fill first name, last name and email fields in submit ticket form if user is logged in.</li> <li>NEW Added ability to permanently delete plugin related data from plugin settings</li> <li>NEW Added ability to recreate installation pages from plugin settings</li> <li>Removed private submit and search forms since they are not necessary anymore with the introduction of frontend login/register forms</li> </ul> <h4>4.8.0</h4> <ul> <li>NEW Added Agent and Manager user roles</li> <li>NEW Added Ticket Assigned (Agents) and User fully customizable email notifications</li> <li>NEW Added Agent single views with ticket assigned displayed</li> <li>NEW Added ability to change taxonomy, ticket, agent slugs for better customization</li> <li>NEW Added ability to enable/disable CSRF support for forms</li> <li>NEW Added ability to display “selected” custom fields on the frontend only</li> <li>FIX Form settings issue that some fields are not getting displayed</li> <li>TWEAK optimized code for better performance in shared hosting</li> </ul> <h4>4.2.0</h4> <ul> <li>Fixed WooCommerce product archives not getting displayed to visitors issue</li> </ul> <h4>4.1.0</h4> <ul> <li>NEW Added configuration for Easy Digital Downloads WP Ticket extension</li> <li>Fixed widgets to show unordered lists of tickets</li> <li>Changed single tickets grid to better support small devices</li> <li>Made search results table responsive</li> <li>Fixed misc minor issues</li> </ul> <h4>4.0.0</h4> <ul> <li>NEW Added Ticket List in table format supporting page navigation</li> <li>NEW Added configuration for WooCommerce WP Ticket extension</li> <li>NEW Added ability to add custom fields for tickets</li> <li>Misc. bug fixes</li> </ul> <h4>3.2.3</h4> <ul> <li>Compatibility with WordPress 4.5 and misc. bug fixes</li> <li>Fixed posts not getting displayed when the plugin is activated</li> </ul> <h4>3.2.2</h4> <ul> <li>Added resetting of form fields after submit</li> </ul> <h4>3.2.1</h4> <ul> <li>Added ability to create new public tickets or convert private tickets to public</li> </ul> <h4>3.2.0</h4> <ul> <li>NEW Added ability for admin and editor users to set author of tickets allowing ticket creation by staff for users</li> <li>NEW Added ticket view support for author, contributor and subscriber users; permitting logged in user tickets</li> <li>Fixed minor bugs and upgraded the libraries</li> </ul> <h4>3.1.0</h4> <ul> <li>NEW Added Submit Ticket page for registered WordPress users – all built-in WordPress user roles are supported</li> <li>NEW Added Search Ticket page for registered WordPress users – all built-in WordPress user roles are supported</li> </ul> <h4>3.0.1</h4> <ul> <li>Fix minor issues related to updating from previous version</li> </ul> <h4>3.0.0</h4> <ul> <li>NEW Customizable Email notification to admin users for new tickets,</li> <li>Added required field to settings page for form customization</li> <li>Fixed admin settings page translation issue in which translated strings were messing up the screen structure</li> <li>NEW Ticket page with responsive layout and all links are turned off for privacy</li> <li>NEW Disabled ticket archives so that users can not see all tickets</li> <li>NEW Contextual coloring for status, priority, and task taxonomies for frontend and backend</li> </ul> <h4>2.0.1</h4> <ul> <li>Fixed the issue related to some taxonomies not displaying in the admin backend</li> </ul> <h4>2.0.0</h4> <ul> <li>Added settings page for form customization such enable/disable fields, captcha and change field sizes</li> <li>Removed unnecessary fields from the ticket list page</li> <li>Made some fields optional so that they can be disabled</li> <li>Fixed some minor bugs to improve stability</li> </ul> <h4>1.4.0</h4> <ul> <li>Fixed unique check for tickets</li> <li>Moved all js and css from cdn to local</li> <li>Visitor ticket submit status changed to published</li> <li>Fixed misc bugs</li> </ul> <h4>1.3.0</h4> <ul> <li>Fixed untranslatable search form results view header columns</li> <li>Fixed file uploads issue with file names including spaces</li> <li>Fixed various compatibility issues related to other plugins</li> </ul> <h4>1.2.0</h4> <ul> <li>Added the required configuration for WPAS canned responses extension</li> <li>Fixed Misc bugs.</li> <li>TinyMCE visual editor fix for p tags</li> </ul> <h4>1.1.0</h4> <ul> <li>Added ability to use WPAS Incoming Email extension to create tickets through user emails</li> <li>Fixed Misc. bugs</li> </ul> <h4>1.0.0</h4> <ul> <li>Initial release</li> </ul></div> </div> <div class="entry-meta"> <div class="widget plugin-meta"> <h2 class="screen-reader-text">Meta</h2> <ul> <li> Version <strong>6.0.0</strong> </li> <li> Last updated <strong><span>2 weeks</span> ago</strong> </li> <li> Active installations <strong>500+</strong> </li> <li> WordPress version <strong> 4.5 or higher </strong> </li> <li> Tested up to <strong>6.7.2</strong> </li> <li class="clear">Tags <div class="tags"><a href="https://wordpress.org/plugins/tags/customer-support/" rel="tag">customer support</a><a href="https://wordpress.org/plugins/tags/help-desk/" rel="tag">help desk</a><a href="https://wordpress.org/plugins/tags/helpdesk/" rel="tag">helpdesk</a><a href="https://wordpress.org/plugins/tags/support-ticket/" rel="tag">Support Ticket</a><a href="https://wordpress.org/plugins/tags/ticket-system/" rel="tag">ticket system</a></div></li> <li class="hide-if-no-js"> <a class="plugin-admin" href="https://wordpress.org/plugins/wp-ticket/advanced/">Advanced View</a> </li> </ul> </div> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"> <h2 class="wp-block-heading widget-title">Ratings</h2> <div class="wp-block-wporg-ratings-stars"> <div class="wporg-ratings-stars__icons"> <svg class="is-star-filled" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" aria-hidden="true" focusable="false"><path d="M11.776 4.454a.25.25 0 01.448 0l2.069 4.192a.25.25 0 00.188.137l4.626.672a.25.25 0 01.139.426l-3.348 3.263a.25.25 0 00-.072.222l.79 4.607a.25.25 0 01-.362.263l-4.138-2.175a.25.25 0 00-.232 0l-4.138 2.175a.25.25 0 01-.363-.263l.79-4.607a.25.25 0 00-.071-.222L4.754 9.881a.25.25 0 01.139-.426l4.626-.672a.25.25 0 00.188-.137l2.069-4.192z"></path></svg><svg class="is-star-filled" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" aria-hidden="true" focusable="false"><path d="M11.776 4.454a.25.25 0 01.448 0l2.069 4.192a.25.25 0 00.188.137l4.626.672a.25.25 0 01.139.426l-3.348 3.263a.25.25 0 00-.072.222l.79 4.607a.25.25 0 01-.362.263l-4.138-2.175a.25.25 0 00-.232 0l-4.138 2.175a.25.25 0 01-.363-.263l.79-4.607a.25.25 0 00-.071-.222L4.754 9.881a.25.25 0 01.139-.426l4.626-.672a.25.25 0 00.188-.137l2.069-4.192z"></path></svg><svg class="is-star-filled" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" aria-hidden="true" focusable="false"><path d="M11.776 4.454a.25.25 0 01.448 0l2.069 4.192a.25.25 0 00.188.137l4.626.672a.25.25 0 01.139.426l-3.348 3.263a.25.25 0 00-.072.222l.79 4.607a.25.25 0 01-.362.263l-4.138-2.175a.25.25 0 00-.232 0l-4.138 2.175a.25.25 0 01-.363-.263l.79-4.607a.25.25 0 00-.071-.222L4.754 9.881a.25.25 0 01.139-.426l4.626-.672a.25.25 0 00.188-.137l2.069-4.192z"></path></svg><svg class="is-star-filled" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" aria-hidden="true" focusable="false"><path d="M11.776 4.454a.25.25 0 01.448 0l2.069 4.192a.25.25 0 00.188.137l4.626.672a.25.25 0 01.139.426l-3.348 3.263a.25.25 0 00-.072.222l.79 4.607a.25.25 0 01-.362.263l-4.138-2.175a.25.25 0 00-.232 0l-4.138 2.175a.25.25 0 01-.363-.263l.79-4.607a.25.25 0 00-.071-.222L4.754 9.881a.25.25 0 01.139-.426l4.626-.672a.25.25 0 00.188-.137l2.069-4.192z"></path></svg><svg class="is-star-half" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" aria-hidden="true" focusable="false"><path d="M9.518 8.783a.25.25 0 00.188-.137l2.069-4.192a.25.25 0 01.448 0l2.07 4.192a.25.25 0 00.187.137l4.626.672a.25.25 0 01.139.427l-3.347 3.262a.25.25 0 00-.072.222l.79 4.607a.25.25 0 01-.363.264l-4.137-2.176a.25.25 0 00-.233 0l-4.138 2.175a.25.25 0 01-.362-.263l.79-4.607a.25.25 0 00-.072-.222L4.753 9.882a.25.25 0 01.14-.427l4.625-.672zM12 14.533c.28 0 .559.067.814.2l1.895.997-.362-2.11a1.75 1.75 0 01.504-1.55l1.533-1.495-2.12-.308a1.75 1.75 0 01-1.317-.957L12 7.39v7.143z"></path></svg> </div> <div class="wporg-ratings-stars__label"> <span>4.3</span> out of 5 stars. </div> </div> <ul class="wp-block-wporg-ratings-bars"> <li class="wporg-ratings-bars__bar"> <a href="https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=5"> <span class="screen-reader-text"> 20 5-star reviews </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-label"> 5 stars </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-background"> <span class="wporg-ratings-bars__bar-foreground" style="width: 74%;"></span> </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-count">20</span> </a> </li> <li class="wporg-ratings-bars__bar"> <a href="https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=4"> <span class="screen-reader-text"> 2 4-star reviews </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-label"> 4 stars </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-background"> <span class="wporg-ratings-bars__bar-foreground" style="width: 7%;"></span> </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-count">2</span> </a> </li> <li class="wporg-ratings-bars__bar"> <a href="https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=3"> <span class="screen-reader-text"> 1 3-star review </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-label"> 3 stars </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-background"> <span class="wporg-ratings-bars__bar-foreground" style="width: 3%;"></span> </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-count">1</span> </a> </li> <li class="wporg-ratings-bars__bar"> <a href="https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=2"> <span class="screen-reader-text"> 1 2-star review </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-label"> 2 stars </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-background"> <span class="wporg-ratings-bars__bar-foreground" style="width: 3%;"></span> </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-count">1</span> </a> </li> <li class="wporg-ratings-bars__bar"> <a href="https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=1"> <span class="screen-reader-text"> 3 1-star reviews </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-label"> 1 star </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-background"> <span class="wporg-ratings-bars__bar-foreground" style="width: 11%;"></span> </span> <span aria-hidden="true" class="wporg-ratings-bars__bar-count">3</span> </a> </li> </ul> <div class="wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-4 wp-block-group-is-layout-flex" style="margin-top:var(--wp--preset--spacing--10)"> <p><a href="https://wordpress.org/support/plugin/wp-ticket/reviews/#new-post">Add my review</a></p> <p class="wporg-ratings-link"><a href="https://wordpress.org/support/plugin/wp-ticket/reviews/">See all<span class="screen-reader-text"> reviews</span></a></p> </div> </div> <div id="plugin-contributors" class="widget plugin-contributors"><h2 class="widget-title">Contributors</h2> <ul id="contributors-list" class="contributors-list"> <li> <img alt='' src='https://secure.gravatar.com/avatar/39d3c86bf4af969321bf5537baeff78626304a793172410ac37092dfa528b518?s=32&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/39d3c86bf4af969321bf5537baeff78626304a793172410ac37092dfa528b518?s=64&d=mm&r=g 2x' class='avatar avatar-32 photo' height='32' width='32' loading='lazy' decoding='async'/> <a href="https://profiles.wordpress.org/emarket-design/"> emarket-design </a> </li> <li> <img alt='' src='https://secure.gravatar.com/avatar/4088c2630c6247db24887638f905553c05979b5ae122a1fb408cc606539e7dd5?s=32&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/4088c2630c6247db24887638f905553c05979b5ae122a1fb408cc606539e7dd5?s=64&d=mm&r=g 2x' class='avatar avatar-32 photo' height='32' width='32' loading='lazy' decoding='async'/> <a href="https://profiles.wordpress.org/safiye/"> Safiye Duman </a> </li> </ul> </div><div class="widget plugin-support"><h2 class="widget-title">Support</h2> <p class="aside">Issues 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