CINXE.COM

<!doctype html> <html> <head> <meta charset="UTF-8" name="referrer" content="origin" /> <link rel="icon" href="/static/favicon.ico" /> <base href="https://getsupport.apple.com" /> <meta build-version="1.15.134" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <meta name="apple-itunes-app" content="app-id=1130498044, affiliate-data=ct=casbanner&amp;pt=2003" /> <meta name="robots" content="noindex" /> <link rel="preload" href="https://www.apple.com/wss/fonts/SF-Pro-Text/v3/sf-pro-text_bold.woff2" as="font" /> <link rel="stylesheet" href="https://www.apple.com/wss/fonts/?families=SF+Pro,v3|SF+Pro+Icons,v3" /> <script type="text/javascript"> var _applemd = window._applemd; _applemd = { page: {}, }; </script> <style> a.ac-gn-link:focus { box-shadow: none; } a.ac-gn-menuanchor:focus { box-shadow: none; } </style> <script type="module" crossorigin src="/static/main-7fdabaee.js"></script> <link rel="modulepreload" crossorigin href="/static/vendor-66665f80.js"> <link rel="modulepreload" crossorigin href="/static/lodash-93f20f9b.js"> <link rel="modulepreload" crossorigin href="/static/neighbor-796d07d0.js"> <link rel="stylesheet" href="/static/index-fea71001.css"> </head> <body class="app-body"> <noscript> <div class="full-page-error-container content-area"> <div class="large-centered large-8 medium-10 small-12"> <h1 class="typography-headline-reduced full-page-error-title">We鈥檙e sorry</h1> <p>You need to enable JavaScript to run this app</p> </div> </div> </noscript> <div id="root"></div> <div id="global-footer"></div> <script> window.___INITIAL_JWT__ = "eyJ6aXAiOiJERUYiLCJhbGciOiJIUzI1NiIsIm0iOiJTVFIiLCJraWQiOiJ2MCJ9.eJwNz4uSQlAAANBvMY3GZkTS2oyllGx1K4SsHWa4veSRyXM1_fvu-YOjx_rJnvN6ktJiKq4qOZm28VLkR1AdPXNRMJKk5WsP3UdhyWILw8oq40VOj9j9G2aYBhxdoHQhQ7FA1jCoFshZOAyAA5Yn_wlrtGiIsMYBuy7XGeFrJX2z1jJuKj0ud2TJ9seLDuAX7m3MaQzkfMRYtdQYJ3c8ApOZHygXgivOs2D8pmpE4q1AfRf6Lft8NfaDtkT23CBs-u4FoDv8YecFNycYWOqTFtvsG5Mk77FyIItrtFWGRXPs7sC2cDt5MOjFovxfI-zMCXDvQwUWPehLn0g9SMlrEYpVzU6zilIYxJ5YTbh5finmr-koUSkxWg5p08TRg-omoSvFUWZejr70uGGoxNOHFSU0f7UmazA.E4UIdXi3JKVCv0_j210kRf_9pT6izKw8bujiDxhPrxs.3b201ccc" window.___INITIAL_HEADER_LOCALE__ = "en_SG" window.___APP_NAME__ = "Get Support" window.___INITIAL_REQUEST__ = "Y2FsbGVyPWhvbWUmUFJLRVlTPQ==" window.___COUNTRY_LOCALE___ = "en_SG" window.___IS_PRODUCTION__ = true window.___AVATAR_IMG__ = "" window.___FALLBACK_URL__ = "https:\/\/support.apple.com\/library\/content\/dam\/edam\/applecare\/images\/en_US\/cas\/v1\/appleid_account_head.svg" window.___HOWTO_FIND_SERIAL_URL__ = null window.___IS_SPLUNK_LOGGING__ = false window.___OKAPI_USER_ID__ = "3b201ccc" window.___OKAPI_ENABLED__ = false window.___OKAPI_BASE_URL__ = "https:\/\/okapi-services.apple.com\/api\/v2\/okapi" window.___OKAPI_PROJECT_ID__ = "MGS_Get_Support_Prod"; window.___OKAPI_TEST_SLUG__ = "Test_1_Request_a_Refund_v7"; window.___OKAPI_TEST_TOKEN__ = "af316d34d0b794836d7773798bf79f4917a440bb8c01ee1d39a1d1237e4e29a2"; window.___DIAG_IMG_BASE_URL__ = "https:\/\/ast2-dcassets.apple.com\/ast2-dc-cdn\/97aa74b62672150e87c1deb3d7c58153ff7ff2cd"; window.___MAPKIT_JS_TOKEN__ = "eyJhbGciOiJFUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IjY3NThNOEdLMkcifQ.eyJpc3MiOiI0NTM3VlRWV0I1IiwiaWF0IjoxNzE0NDM1MDU1LCJleHAiOjE3NDU4ODQ4MDAsIm9yaWdpbiI6Imh0dHBzOi8vZ2V0c3VwcG9ydC5hcHBsZS5jb20ifQ.RtyqbFgNkBmKipbZQXdIqVItibQcqckdZudl03dWzg9HXgnNxAX-7ADdvWqBYzVgJ0Mb7czlvSSWD59_ZQ0Oxw" window.___MAPKIT_JS_URL__ = "https:\/\/cdn.apple-mapkit.com\/mk\/5.75.4\/mapkit.js" window.__SESSION_LENGTH__ = "2400" window.___DIAG_ERROR_CTA_URL__ = "https:\/\/support.apple.com\/repair" window.___DIAG_SUPPORT_REPAIR_URL__ = null window.___DIAG_SUPPORT_SELF_SERVICE_URL__ = null window.___DIAG_SUPPORT_URL_SG001__ = null; window.___DIAG_SUPPORT_URL_SG003__ = null; window.___DIAG_SUPPORT_URL_SG004__ = "https:\/\/support.apple.com\/en-sg\/121125#diagnostics_mode"; window.___DIAG_SUPPORT_URL_PGF64003__ = null; window.___DIAG_SUPPORT_BASE_URL__ = null; window.___LOCATOR_BASE_URL__ = 'https://locate.apple.com'; </script> <script src="https://km.support.apple.com/includes/albert/v4/en_SG/header.js"></script> <script defer> var headerConfig = { disableOfferBanner: true, dontLoadFonts: true, pickSystemPrefTheme: true, }; if (createGlobalHeader && typeof createGlobalHeader === 'function') { createGlobalHeader(headerConfig); } </script> <script src="https://km.support.apple.com/includes/albert/v4/en_SG/litefooter.js"></script> <script defer> var footerConfig = { containerId: 'global-footer', footerLocaleLink: window.location.pathname.includes('self-service-diagnostics') ? `/country-region?context=wbd&locale=${___COUNTRY_LOCALE___}` : `/country-region?locale=${___COUNTRY_LOCALE___}`, }; if (createGlobalFooter && typeof createGlobalFooter === 'function') { createGlobalFooter(footerConfig); } </script> <script> 'use strict'; var _satellite = window._satellite; if (_satellite) { _satellite.pageBottom(); } </script> <script> (function (m) { function g(a) { try { if (navigator.plugins && navigator.plugins.length) for (var c = 0; c < navigator.plugins.length; c++) { var b = navigator.plugins[c]; if (b.name.indexOf(a) >= 0) return b.name + (b.description ? '|' + b.description : ''); } } catch (e) { } return ''; } function z(a) { try { if (!a) return A(); var c; a: { var b; try { b = document.getElementById(a); } catch (e) { } if (b === null || typeof b === 'undefined') try { b = document.getElementsByName(a)[0]; } catch (f) { } if (b === null || typeof b === 'undefined') for (var d = 0; d < document.forms.length; d++) for (var h = document.forms[d], l = 0; l < h.elements.length; l++) { var j = h[l]; if (j.name === a || j.id === a) { c = j; break a; } } c = b; } if (c !== null) try { c.value = A(); } catch (r) { c.value = escape(r.message); } } catch (B) { } } function A(a) { var c = new Date(), b = new Date(), e = [ t('TF1'), t('020'), function () { return ScriptEngineMajorVersion(); }, function () { return ScriptEngineMinorVersion(); }, function () { return ScriptEngineBuildVersion(); }, function () { return i('{7790769C-0471-11D2-AF11-00C04FA35D02}'); }, function () { return i('{89820200-ECBD-11CF-8B85-00AA005B4340}'); }, function () { return i('{283807B5-2C60-11D0-A31D-00AA00B92C03}'); }, function () { return i('{4F216970-C90C-11D1-B5C7-0000F8051515}'); }, function () { return i('{44BBA848-CC51-11CF-AAFA-00AA00B6015C}'); }, function () { return i('{9381D8F2-0288-11D0-9501-00AA00B911A5}'); }, function () { return i('{4F216970-C90C-11D1-B5C7-0000F8051515}'); }, function () { return i('{5A8D6EE0-3E18-11D0-821E-444553540000}'); }, function () { return i('{89820200-ECBD-11CF-8B85-00AA005B4383}'); }, function () { return i('{08B0E5C0-4FCB-11CF-AAA5-00401C608555}'); }, function () { return i('{45EA75A0-A269-11D1-B5BF-0000F8051515}'); }, function () { return i('{DE5AED00-A4BF-11D1-9948-00C04F98BBC9}'); }, function () { return i('{22D6F312-B0F6-11D0-94AB-0080C74C7E95}'); }, function () { return i('{44BBA842-CC51-11CF-AAFA-00AA00B6015B}'); }, function () { return i('{3AF36230-A269-11D1-B5BF-0000F8051515}'); }, function () { return i('{44BBA840-CC51-11CF-AAFA-00AA00B6015C}'); }, function () { return i('{CC2A9BA0-3BDD-11D0-821E-444553540000}'); }, function () { return i('{08B0E5C0-4FCB-11CF-AAA5-00401C608500}'); }, function () { return eval('navigator.appCodeName'); }, function () { return eval('navigator.appName'); }, function () { return eval('navigator.appVersion'); }, function () { return u(['navigator.productSub', 'navigator.appMinorVersion']); }, function () { return eval('navigator.browserLanguage'); }, function () { return eval('navigator.cookieEnabled'); }, function () { return u(['navigator.oscpu', 'navigator.cpuClass']); }, function () { return eval('navigator.onLine'); }, function () { return eval('navigator.platform'); }, function () { return eval('navigator.systemLanguage'); }, function () { return eval('navigator.userAgent'); }, function () { return u(['navigator.language', 'navigator.userLanguage']); }, function () { return eval('document.defaultCharset'); }, function () { return eval('document.domain'); }, function () { return eval('screen.deviceXDPI'); }, function () { return eval('screen.deviceYDPI'); }, function () { return eval('screen.fontSmoothingEnabled'); }, function () { return eval('screen.updateInterval'); }, function () { return Math.abs(p - q) !== 0; }, function () { return C(c); }, function () { return '@UTC@'; }, function () { var j = 0; j = 0; if (C(c)) j = Math.abs(p - q); return (j = -(c.getTimezoneOffset() + j) / 60); }, function () { return new Date(2005, 5, 7, 21, 33, 44, 888).toLocaleString(); }, function () { return eval('screen.width'); }, function () { return eval('screen.height'); }, function () { return n.Acrobat; }, function () { return n.Flash; }, function () { return n.QuickTime; }, function () { return n['Java Plug-in']; }, function () { return n.Director; }, function () { return n.Office; }, function () { return '@CT@'; }, function () { return p; }, function () { return q; }, function () { return c.toLocaleString(); }, function () { return eval('screen.colorDepth'); }, function () { return eval('window.screen.availWidth'); }, function () { return eval('window.screen.availHeight'); }, function () { return eval('window.screen.availLeft'); }, function () { return eval('window.screen.availTop'); }, function () { return g('Acrobat'); }, function () { return g('Adobe SVG'); }, function () { return g('Authorware'); }, function () { return g('Citrix ICA'); }, function () { return g('Director'); }, function () { return g('Flash'); }, function () { return g('MapGuide'); }, function () { return g('MetaStream'); }, function () { return g('PDFViewer'); }, function () { return g('QuickTime'); }, function () { return g('RealOne'); }, function () { return g('RealPlayer Enterprise'); }, function () { return g('RealPlayer Plugin'); }, function () { return g('Seagate Software Report'); }, function () { return g('Silverlight'); }, function () { return g('Windows Media'); }, function () { return g('iPIX'); }, function () { return g('nppdf.so'); }, function () { var j = document.createElement('span'); j.innerHTML = '&nbsp;'; j.style.position = 'absolute'; j.style.left = '-9999px'; document.body.appendChild(j); var r = j.offsetHeight; document.body.removeChild(j); return r; }, k(), k(), k(), k(), k(), k(), k(), k(), k(), k(), k(), k(), k(), k(), function () { return '5.6.1-0'; }, k(), ]; F(); for (var f = '', d = 0; d < e.length; d++) { if (a) { f += v(e[d].toString(), '"', "'", true); f += '='; } var h; try { h = e[d](this); } catch (l) { h = ''; } f += a ? h : escape(h); f += ';'; if (a) f += '\\n'; } f = v(f, escape('@UTC@'), new Date().getTime()); f = v(f, escape('@CT@'), new Date().getTime() - b.getTime()); return D && w ? w(f) : f; } function v(a, c, b, e) { if (typeof e !== 'boolean') e = false; for (var f = true, d; (d = a.indexOf(c)) >= 0 && (e || f);) { a = a.substr(0, d) + b + a.substr(d + c.length); f = false; } return a; } function C(a) { var c = Math.min(p, q); return Math.abs(p - q) !== 0 && a.getTimezoneOffset() === c; } function F() { for ( var a = ['Acrobat', 'Flash', 'QuickTime', 'Java Plug-in', 'Director', 'Office'], c = 0; c < a.length; c++ ) { var b = a[c], e = n, f = b, d = b; b = ''; try { if (navigator.plugins && navigator.plugins.length) { var h = RegExp(d + '.* ([0-9._]+)'); for (d = 0; d < navigator.plugins.length; d++) { var l = h.exec(navigator.plugins[d].name); if (l === null) l = h.exec(navigator.plugins[d].description); if (l) b = l[1]; } } else if (window.ActiveXObject && x[d]) try { var j = new ActiveXObject(x[d][0]); b = x[d][1](j); } catch (r) { b = ''; } } catch (B) { b = B.message; } e[f] = b; } } function u(a) { for (var c = 0; c < a.length; c++) try { var b = eval(a[c]); if (b) return b; } catch (e) { } return ''; } function i(a) { var c = ''; try { if (typeof o.a.getComponentVersion !== 'undefined') c = o.a.getComponentVersion(a, 'ComponentID'); } catch (b) { a = b.message.length; a = a > 40 ? 40 : a; c = escape(b.message.substr(0, a)); } return c; } function t(a) { return function () { return a; }; } function G(a) { function c(h) { e = (e << h[0]) | h[1]; for (f += h[0]; f >= 6;) { h = (e >> (f - 6)) & 63; b += s.substring(h, h + 1); f -= 6; e ^= h << f; } } var b = '', e = 0, f = 0; c([6, ((a.length & 7) << 3) | 0]); c([6, (a.length & 56) | 1]); for (var d = 0; d < a.length; d++) { if (y[a.charCodeAt(d)] == undefined) return; c(y[a.charCodeAt(d)]); } c(y[0]); f > 0 && c([6 - f, 0]); return b; } function w(a) { for (var c = G, b = a, e = 0; E[e]; e++) b = b.split(E[e]).join(String.fromCharCode(e + 1)); c = c(b); if (c == undefined) return a; else { b = 65535; for (e = 0; e < a.length; e++) { b = ((b >>> 8) | (b << 8)) & 65535; b ^= a.charCodeAt(e) & 255; b ^= (b & 255) >> 4; b ^= (b << 12) & 65535; b ^= ((b & 255) << 5) & 65535; } b &= 65535; a = ''; a += s.charAt(b >>> 12); a += s.charAt((b >>> 6) & 63); a += s.charAt(b & 63); c += a; return c; } } options = m || {}; m = options.ctx || window; var D = options.hasOwnProperty('compress') ? options.compress : true, o = {}, p = new Date(2005, 0, 15).getTimezoneOffset(), q = new Date(2005, 6, 15).getTimezoneOffset(), n = [], k = t(''), x = { Flash: [ 'ShockwaveFlash.ShockwaveFlash', function (a) { return a.getVariable('$version'); }, ], Director: [ 'SWCtl.SWCtl', function (a) { return a.ShockwaveVersion(''); }, ], }; try { o.a = document.createElement('span'); typeof o.a.addBehavior !== 'undefined' && o.a.addBehavior('#default#clientCaps'); } catch (H) { } n = {}; var y = { 1: [4, 15], 110: [8, 239], 74: [8, 238], 57: [7, 118], 56: [7, 117], 71: [8, 233], 25: [8, 232], 101: [5, 28], 104: [7, 111], 4: [7, 110], 105: [6, 54], 5: [7, 107], 109: [7, 106], 103: [9, 423], 82: [9, 422], 26: [8, 210], 6: [7, 104], 46: [6, 51], 97: [6, 50], 111: [6, 49], 7: [7, 97], 45: [7, 96], 59: [5, 23], 15: [7, 91], 11: [8, 181], 72: [8, 180], 27: [8, 179], 28: [8, 178], 16: [7, 88], 88: [10, 703], 113: [11, 1405], 89: [12, 2809], 107: [13, 5617], 90: [14, 11233], 42: [15, 22465], 64: [16, 44929], 0: [16, 44928], 81: [9, 350], 29: [8, 174], 118: [8, 173], 30: [8, 172], 98: [8, 171], 12: [8, 170], 99: [7, 84], 117: [6, 41], 112: [6, 40], 102: [9, 319], 68: [9, 318], 31: [8, 158], 100: [7, 78], 84: [6, 38], 55: [6, 37], 17: [7, 73], 8: [7, 72], 9: [7, 71], 77: [7, 70], 18: [7, 69], 65: [7, 68], 48: [6, 33], 116: [6, 32], 10: [7, 63], 121: [8, 125], 78: [8, 124], 80: [7, 61], 69: [7, 60], 119: [7, 59], 13: [8, 117], 79: [8, 116], 19: [7, 57], 67: [7, 56], 114: [6, 27], 83: [6, 26], 115: [6, 25], 14: [6, 24], 122: [8, 95], 95: [8, 94], 76: [7, 46], 24: [7, 45], 37: [7, 44], 50: [5, 10], 51: [5, 9], 108: [6, 17], 22: [7, 33], 120: [8, 65], 66: [8, 64], 21: [7, 31], 106: [7, 30], 47: [6, 14], 53: [5, 6], 49: [5, 5], 86: [8, 39], 85: [8, 38], 23: [7, 18], 75: [7, 17], 20: [7, 16], 2: [5, 3], 73: [8, 23], 43: [9, 45], 87: [9, 44], 70: [7, 10], 3: [6, 4], 52: [5, 1], 54: [5, 0], }, E = [ '%20', ';;;', '%3B', '%2C', 'und', 'fin', 'ed;', '%28', '%29', '%3A', '/53', 'ike', 'Web', '0;', '.0', 'e;', 'on', 'il', 'ck', '01', 'in', 'Mo', 'fa', '00', '32', 'la', '.1', 'ri', 'it', '%u', 'le', ], s = '.0123456789ABCDEFGHIJKLMNOPQRSTUVWXYZ_abcdefghijklmnopqrstuvwxyz'; o.appidmsform = z; o.f1b5 = w; m.appidmsparm = o; if (D) { m = navigator.userAgent.toLowerCase(); navigator.product === 'Gecko' && parseInt(m.substring(m.indexOf('rv:') + 3, m.indexOf(')', m.indexOf('rv:') + 3)).split('.')[0]) <= 2 && z(); } })(); </script> </body> </html>