EX Research Reveals: 3 Myths Busted, 2 Truths Confirmed

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We break down the differences  — and explain how they… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="employee-experience" x-show="show_post('employee-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/the-secret-great-customer-experience-your-employees/"> <img src="https://www.medallia.com/wp-content/uploads/2024/09/HERO_9PXtipsblog-1024x576-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> August 8, 2024 </p> <a href="https://www.medallia.com/category/employee-experience/" class="category"> Employee Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/the-secret-great-customer-experience-your-employees/">The Secret to a Great Customer Experience? Your Employees</a> </h1> <p class="excerpt"> The experts at KPMG, Ipsos, and more share the top reasons why employees are essential to delivering a great customer… </p> </div> <div class="author"> <a href="/authors/mkearl"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/mary-kearl.jpeg" alt=""> </div> <div class="author-info"> <h4 class="name"> Mary Kearl </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/going-beyond-the-survey-how-meta-reality-labs-operationalized-cx/"> <img src="https://www.medallia.com/wp-content/uploads/2024/10/Going-Beyond-the-Survey_BLOG_0724_1600x900_V3-1024x576-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> August 6, 2024 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/going-beyond-the-survey-how-meta-reality-labs-operationalized-cx/">Going Beyond the Survey: How Meta Reality Labs Operationalized CX</a> </h1> <p class="excerpt"> The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys… </p> </div> <div class="author"> <a href="/authors/geoffreyryskamp"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/blog-author-geoffrey-ryskamp.jpg" alt=""> </div> <div class="author-info"> <h4 class="name"> Geoffrey Ryskamp </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/the-modern-approach-to-customer-journey-analysis/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/01_THE-MODERN-APPROACH-TO-CUSTOMER-JOURNEY-ANALYSIS.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> July 23, 2024 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/the-modern-approach-to-customer-journey-analysis/">The Modern Approach to Customer Journey Analysis</a> </h1> <p class="excerpt"> Thanks to customer journey orchestration, our understanding and management of customer journeys has improved significantly. As related analysis platforms have developed,… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="contact-center" x-show="show_post('contact-center')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/csat-how-to-measure-and-improve-the-customer-service-experience/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/AgentConnect_BlogHeader-1024x576-8-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> July 19, 2024 </p> <a href="https://www.medallia.com/category/contact-center/" class="category"> Contact Center </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/csat-how-to-measure-and-improve-the-customer-service-experience/">CSAT Scores : How to Measure and Improve the Customer…</a> </h1> <p class="excerpt"> What is CSAT, and how is a CSAT score calculated? 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The integration of digital technologies… </p> </div> <div class="author"> <a href="/authors/mkearl"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/mary-kearl.jpeg" alt=""> </div> <div class="author-info"> <h4 class="name"> Mary Kearl </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/personalized-experiences-in-2024/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/AdobeStock_643833564-1024x683-1.jpeg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> January 19, 2024 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/personalized-experiences-in-2024/">Delivering Personalized Experiences in 2024: 4 Key Ingredients You Need</a> </h1> <p class="excerpt"> Delivering personalized experiences in 2024 requires the right technology and data along with human oversight and transparency.  Looking back to… </p> </div> <div class="author"> <a href="/authors/mkearl"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/mary-kearl.jpeg" alt=""> </div> <div class="author-info"> <h4 class="name"> Mary Kearl </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/customer-experience-management-systems-trends/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/2024-blog-header-1024x576-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> January 5, 2024 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/customer-experience-management-systems-trends/">2024 Customer Experience Management Systems Trends: What’s In and What’s…</a> </h1> <p class="excerpt"> Does your CX platform have what it takes to drive results for your brand? Our experts weigh in on what’s… </p> </div> <div class="author"> <a href="/authors/lfarahmedallia"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Lauren-Farah.jpg" alt=""> </div> <div class="author-info"> <h4 class="name"> Lauren Farah </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/medallia-experience-2024-everything-you-need-to-know/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/AdobeStock_352611464-1024x576-1.jpeg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> December 8, 2023 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/medallia-experience-2024-everything-you-need-to-know/">Medallia Experience 2024: Everything You Need to Know</a> </h1> <p class="excerpt"> Experience is back! Here’s an overview of all the details you need to know about what will take place at… </p> </div> <div class="author"> <a href="/authors/sfinkenmedallia_com"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/sam.jpg" alt=""> </div> <div class="author-info"> <h4 class="name"> Samantha Finken Rayner </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="employee-experience" x-show="show_post('employee-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/blog-right-onboarding-feedback-questions/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/right-onboarding-feedback-questions-blog-image-1024x576-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> November 29, 2023 </p> <a href="https://www.medallia.com/category/employee-experience/" class="category"> Employee Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/blog-right-onboarding-feedback-questions/">Asking the Right Onboarding Feedback Questions (with Samples)</a> </h1> <p class="excerpt"> Developing a great employee experience as part of a positive company culture is more important than ever. 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</div> <h1 class="title"> <a href="https://www.medallia.com/blog/great-rehire-underway-candidate-experience/">The Great Rehire Is Underway: How to Elevate the Candidate…</a> </h1> <p class="excerpt"> In 2022, many companies are looking to hire at pre-pandemic levels, known as the Great Rehire. Industrial/Organizational Psychologist and Medallia… </p> </div> <div class="author"> <a href="/authors/dostberg"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/blog-author-David-Ostberg-PhD.png" alt=""> </div> <div class="author-info"> <h4 class="name"> David Ostberg, PhD </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="contact-center" x-show="show_post('contact-center')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/create-effective-hybrid-contact-center-workforce/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/Hybrid-contact-center-workforce-blog-image-768x432-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> January 6, 2022 </p> <a href="https://www.medallia.com/category/contact-center/" class="category"> Contact Center </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/create-effective-hybrid-contact-center-workforce/">Create an Effective Hybrid Contact Center Workforce by Connecting Customer…</a> </h1> <p class="excerpt"> As a response to staffing shortages and increasing customer demands, a new model has emerged: the hybrid contact center workforce.… </p> </div> <div class="author"> <a href="/authors/rlane"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/blog-author-Rachel-Lane.jpeg" alt=""> </div> <div class="author-info"> <h4 class="name"> Rachel Lane </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="contact-center" x-show="show_post('contact-center')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/29-customer-service-training-and-coaching-tips/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/Customer-Service-Training-And-Coaching-Tips-1024x535-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> January 4, 2022 </p> <a href="https://www.medallia.com/category/contact-center/" class="category"> Contact Center </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/29-customer-service-training-and-coaching-tips/">29 Customer Service Training and Coaching Tips</a> </h1> <p class="excerpt"> Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/beginners-guide-to-text-analytics/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/beginners-guide-to-text-analytics-featured-image-1024x576-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> January 3, 2022 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/beginners-guide-to-text-analytics/">Beginner’s Guide to Text Analytics</a> </h1> <p class="excerpt"> When customers are ecstatic or disappointed by interactions and a brand’s customer experience (CX), it’s likely they’ve provided customer feedback filled with data-rich insights. Feedback… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/how-to-effectively-collect-customer-feedback-with-text-messaging/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/Featured-2-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> December 20, 2021 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/how-to-effectively-collect-customer-feedback-with-text-messaging/">How to Effectively Collect Customer Feedback with Text Messaging</a> </h1> <p class="excerpt"> Customer feedback is arguably the most important piece of data for any business. It reveals what customers feel, think, and say about… </p> </div> <div class="author"> <a href="/authors/justin_herrick"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Justin-Herrick.jpg" alt=""> </div> <div class="author-info"> <h4 class="name"> Justin Herrick </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/customer-experience-executive-order/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/CX-Executive-Order_Blog_Image-1024x576-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> December 16, 2021 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/customer-experience-executive-order/">How the Customer Experience Executive Order Will Transform the U.S.…</a> </h1> <p class="excerpt"> Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into… </p> </div> <div class="author"> <a href="/authors/lee_becker"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Lee-Becker.jpeg" alt=""> </div> <div class="author-info"> <h4 class="name"> Lee Becker </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/5-ways-text-messaging-automates-improves-customer-experience/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/featured.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> December 16, 2021 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/5-ways-text-messaging-automates-improves-customer-experience/">5 Ways Text Messaging Automates & Improves Customer Experience</a> </h1> <p class="excerpt"> Trying to keep up with demand? Customer experience (CX) automation is the only way to meet and exceed expectations as your business grows. Customers… </p> </div> <div class="author"> <a href="/authors/justin_herrick"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Justin-Herrick.jpg" alt=""> </div> <div class="author-info"> <h4 class="name"> Justin Herrick </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="medallia-culture" x-show="show_post('medallia-culture')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/afrotech-to-medallia-2/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/dec-blog_hero_afrotech-1024x576-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> December 10, 2021 </p> <a href="https://www.medallia.com/category/medallia-culture/" class="category"> Medallia Culture </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/afrotech-to-medallia-2/">AfroTech World: We Couldn’t Stay Away, Here’s Why</a> </h1> <p class="excerpt"> We often are told, create the space we want to belong in, use our voices and take up space, be… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="contact-center" x-show="show_post('contact-center')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/the-future-of-contact-centers/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/dec-blog_hero_hospitality-callcenter-1024x576-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> December 9, 2021 </p> <a href="https://www.medallia.com/category/contact-center/" class="category"> Contact Center </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/the-future-of-contact-centers/">The Future of Contact Centers is Here</a> </h1> <p class="excerpt"> How is the future of contact centers taking shape? Here are the 9 ways the pandemic accelerated contact center transformation.… </p> </div> <div class="author"> <a href="/authors/rlane"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/blog-author-Rachel-Lane.jpeg" alt=""> </div> <div class="author-info"> <h4 class="name"> Rachel Lane </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/how-to-properly-respond-to-negative-online-reviews-of-your-business/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/featured-3.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> December 7, 2021 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/how-to-properly-respond-to-negative-online-reviews-of-your-business/">How to Properly Respond to Negative Online Reviews of Your…</a> </h1> <p class="excerpt"> Take a look at online reviews of your business. Both positive and negative reviews shared online reveal the type of… </p> </div> <div class="author"> <a href="/authors/justin_herrick"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Justin-Herrick.jpg" alt=""> </div> <div class="author-info"> <h4 class="name"> Justin Herrick </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/customer-data-platforms-what-are-they-how-can-they-help-and-is-there-an-alternative/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/02_CUSTOMER-DATA-PLATFORMS.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> December 7, 2021 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/customer-data-platforms-what-are-they-how-can-they-help-and-is-there-an-alternative/">Customer Data Platforms: What Are They, and How Can They…</a> </h1> <p class="excerpt"> We explore what Customer Data Platforms are, their benefits and limitations, and how they fit within customer journeys. Most brands… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/7-negative-reviews-that-couldve-been-prevented-with-a-text-message/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/Featured-1-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> December 3, 2021 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/7-negative-reviews-that-couldve-been-prevented-with-a-text-message/">7 Negative Reviews That Could’ve Been Prevented with a Text…</a> </h1> <p class="excerpt"> Online reviews can be a business’ best friend or worst enemy, depending on if the reviews are positive or negative.… </p> </div> <div class="author"> <a href="/authors/justin_herrick"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Justin-Herrick.jpg" alt=""> </div> <div class="author-info"> <h4 class="name"> Justin Herrick </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/5-ways-to-measure-the-effectiveness-of-a-business-texting-program/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/Featured-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> November 23, 2021 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/5-ways-to-measure-the-effectiveness-of-a-business-texting-program/">5 Ways to Measure the Effectiveness of a Business Texting…</a> </h1> <p class="excerpt"> Finally, you did it: your brand is sending and receiving text messages with customers — have you started to calculate the return… </p> </div> <div class="author"> <a href="/authors/justin_herrick"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Justin-Herrick.jpg" alt=""> </div> <div class="author-info"> <h4 class="name"> Justin Herrick </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a 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class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/choose-best-customer-feedback-platform/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/nov_blog-hero-CXOLessons-1024x576-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> November 22, 2021 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/choose-best-customer-feedback-platform/">How to Choose the Best Customer Feedback Platform: Lessons from…</a> </h1> <p class="excerpt"> Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting the best customer feedback platform.… </p> </div> 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Military-to-Civilian Transitions</a> </h1> <p class="excerpt"> Transitioning from military service to civilian life is a significant life change, and all military members will eventually experience it.… </p> </div> <div class="author"> <a href="/authors/sophie_hossein"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/blog-author-Sophie-Hossein.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Sophie Hossein </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/how-to-choose-business-texting-software-10-questions-to-ask/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/Featured-2.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> November 16, 2021 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/how-to-choose-business-texting-software-10-questions-to-ask/">How to Choose Business Texting Software: 10 Questions to Ask</a> </h1> <p class="excerpt"> You’ve made your decision: you need to use a business text messaging service. 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The overall structure has a significant impact on sales, conversions, and… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="contact-center" x-show="show_post('contact-center')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/what-is-customer-feedback-definition-examples/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/AgentConnect_BlogHeader-1024x576-11.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> August 18, 2020 </p> <a href="https://www.medallia.com/category/contact-center/" class="category"> Contact Center </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/what-is-customer-feedback-definition-examples/">What is Customer Feedback? Definition + Examples</a> </h1> <p class="excerpt"> Customer feedback is the verbal or written communication from your customers expressing how they feel about your brand, your products,… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/understanding-intent-driven-journeys-and-why-they-are-a-game-changer/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/03_UNDERSTANDING-INTENT-DRIVEN-JOURNEYS.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> July 15, 2020 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/understanding-intent-driven-journeys-and-why-they-are-a-game-changer/">Understanding Intent-Driven Journeys – and Why They Are a Game-Changer</a> </h1> <p class="excerpt"> While it may have once been empty platitude, businesses are now pivoting to focus attention and resource on the needs… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="digital-experience" x-show="show_post('digital-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/8-data-driven-strategies-to-increase-fashion-site-conversion-rates/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/DXA_BlogHeader-1024x576-03.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> July 14, 2020 </p> <a href="https://www.medallia.com/category/digital-experience/" class="category"> Digital Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/8-data-driven-strategies-to-increase-fashion-site-conversion-rates/">8 Data-Driven Strategies to Increase Fashion Site Conversion Rates</a> </h1> <p class="excerpt"> While product quality and cost all play important roles, your fashion website’s conversion rate largely boils down to the digital… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/putting-customer-experience-first-at-7-eleven/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/Blog-7-Eleven.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> July 9, 2020 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/putting-customer-experience-first-at-7-eleven/">Putting Customer Experience First at 7-Eleven</a> </h1> <p class="excerpt"> From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cater… </p> </div> <div class="author"> <a href="/authors/ngraham"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/blog-author-Natalie-Graham.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Natalie Graham </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="digital-experience" x-show="show_post('digital-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/9-ux-design-best-practices-and-ideas-for-banking-websites/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/DXA_BlogHeader-1024x576-01.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> July 7, 2020 </p> <a href="https://www.medallia.com/category/digital-experience/" class="category"> Digital Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/9-ux-design-best-practices-and-ideas-for-banking-websites/">9 UX Design Best Practices and Ideas for Banking Websites</a> </h1> <p class="excerpt"> User experience (UX) plays a vital role in a company’s success. Businesses that invest in UX see an increase in revenue and… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/a-decade-of-innovation-delivered-in-months/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/PR-Blog-Medallia-Momentum-Web-Hero.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> May 13, 2020 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/a-decade-of-innovation-delivered-in-months/">A Decade of Innovation Delivered in Months</a> </h1> <p class="excerpt"> Medallia Product highlights from Experience ‘20 Virtual Summit I’m excited to share some highlights from Experience ‘20 today. It was… </p> </div> <div class="author"> <a href="/authors/sarika_khanna"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Sarika-Khanna.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Sarika Khanna </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="employee-experience" x-show="show_post('employee-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/a-different-way-of-connecting-for-a-different-way-of-working/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/Blog-Different-Work-Web-Hero.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> April 29, 2020 </p> <a href="https://www.medallia.com/category/employee-experience/" class="category"> Employee Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/a-different-way-of-connecting-for-a-different-way-of-working/">A Different Way of Connecting for a Different Way of…</a> </h1> <p class="excerpt"> I have been reading every article I can find regarding how and when life will return to normal. The conclusion… </p> </div> <div class="author"> <a href="/authors/marronte"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Melissa-Arronte-PhD.jpg" alt=""> </div> <div class="author-info"> <h4 class="name"> Melissa Arronte, PhD </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/3-steps-to-providing-a-better-meal-delivery-experience/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/Blog-Food-Delivery-Hero.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> April 27, 2020 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/3-steps-to-providing-a-better-meal-delivery-experience/">3 Steps to Providing a Better Meal Delivery Experience</a> </h1> <p class="excerpt"> Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to close dine-in services. Social distancing… </p> </div> <div class="author"> <a href="/authors/hillary_newport"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Hillary-Newport.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Hillary Newport </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/a-human-centered-approach-for-government-agencies-to-respond-in-crisis/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/Blog-Gov-Crisis.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> March 31, 2020 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/a-human-centered-approach-for-government-agencies-to-respond-in-crisis/">A Human Centered Approach for Government Agencies to Respond in…</a> </h1> <p class="excerpt"> More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citizens… </p> </div> <div class="author"> <a href="/authors/lee_becker"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Lee-Becker.jpeg" alt=""> </div> <div class="author-info"> <h4 class="name"> Lee Becker </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="employee-experience" x-show="show_post('employee-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/employee-pulse-always-on/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/Blog-Employee-Pulse.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> March 27, 2020 </p> <a href="https://www.medallia.com/category/employee-experience/" class="category"> Employee Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/employee-pulse-always-on/">An Employee Pulse Now? Why Always On is Always Best.</a> </h1> <p class="excerpt"> How the world has changed in just a few weeks! I was in another country just 10 days ago. That flight… </p> </div> <div class="author"> <a href="/authors/marronte"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Melissa-Arronte-PhD.jpg" alt=""> </div> <div class="author-info"> <h4 class="name"> Melissa Arronte, PhD </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/banner-health-stellar-patient-experience/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/Blog-Banner-Health-Web-Hero.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> March 11, 2020 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/banner-health-stellar-patient-experience/">Banner Health – Differentiating Through Stellar Patient Experience</a> </h1> <p class="excerpt"> Healthcare is one of the most challenging things to deal with in life.We have to put the patient at the… </p> </div> <div class="author"> <a href="/authors/vbeaudett"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Valerie-Beaudett.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Valerie Beaudett </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/beating-post-holiday-customer-fatigue/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/Blog-Reatil-New-Year-1024x603-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> January 14, 2020 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/beating-post-holiday-customer-fatigue/">Beating Post-Holiday Customer Fatigue: It’s Time to Get Personal</a> </h1> <p class="excerpt"> As another holiday shopping season fades into their rearview mirrors, successful retailers recognize how crucial it is to maintain momentum… </p> </div> <div class="author"> <a href="/authors/zack_hamilton"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Zack-Hamilton.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Zack Hamilton </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/atrium-health-reinventing-service-recovery/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/Blog-Atrium-Health.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> November 25, 2019 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/atrium-health-reinventing-service-recovery/">Atrium Health – Reinventing Service Recovery</a> </h1> <p class="excerpt"> As a solutions expert for healthcare at Medallia, I get to talk with customers in the industry on a daily… </p> </div> <div class="author"> <a href="/authors/julie_keller"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-Julie-Keller.jpeg" alt=""> </div> <div class="author-info"> <h4 class="name"> Julie Keller </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/balancing-the-human-and-digital-customer-experience/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/Blog-Human-v.-Digital.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> November 11, 2019 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/balancing-the-human-and-digital-customer-experience/">Balancing the Human and Digital Customer Experience</a> </h1> <p class="excerpt"> CX strategies designed to maximize customer value have led to significant spending on digital transformation initiatives over the last 20… </p> </div> <div class="author"> <a href="/authors/john"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-John-Abraham.jpg" alt=""> </div> <div class="author-info"> <h4 class="name"> John Abraham </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/meet-our-new-logo/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/blogfeature_image_1518x820-1-1024x559-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> March 26, 2019 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/meet-our-new-logo/">Meet our new logo</a> </h1> <p class="excerpt"> Hello there. Today we’re excited to share a new chapter in our brand’s story — the redesign of Medallia’s logo.… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="contact-center" x-show="show_post('contact-center')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/birchbox-drives-customer-satisfaction-with-agent-connect-service-recovery/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/StellaConnect_Birchbox_FeaturedImage01.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> March 11, 2019 </p> <a href="https://www.medallia.com/category/contact-center/" class="category"> Contact Center </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/birchbox-drives-customer-satisfaction-with-agent-connect-service-recovery/">Birchbox Drives Customer Satisfaction with Agent Connect’s Service Recovery</a> </h1> <p class="excerpt"> Birchbox is a retailer that delivers personalized monthly boxes of makeup, haircare, and skincare samples. As a subscription business, delivering best-in-class… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="digital-experience" x-show="show_post('digital-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/4-ways-investment-banks-can-create-customer-friendly-experiences/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/investment-bank-CX-1024x561-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> January 29, 2019 </p> <a href="https://www.medallia.com/category/digital-experience/" class="category"> Digital Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/4-ways-investment-banks-can-create-customer-friendly-experiences/">4 Ways Investment Banks Can Create Customer-Friendly Experiences</a> </h1> <p class="excerpt"> Compared to the average retail bank, investment banks have a very different set of challenges when it comes to managing… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="medallia-culture" x-show="show_post('medallia-culture')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/welcome-medallia-leslie/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/Leslie-Wide-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> August 20, 2018 </p> <a href="https://www.medallia.com/category/medallia-culture/" class="category"> Medallia Culture </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/welcome-medallia-leslie/">Welcome to Medallia, Leslie!</a> </h1> <p class="excerpt"> We’re delighted to welcome Leslie Stretch, our new CEO, to Medallia. Leslie is a true industry veteran with extensive experience… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="medallia-culture" x-show="show_post('medallia-culture')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/you-have-a-technical-interview-with-medallia-heres-how-to-nail-it/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/interview-image.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> August 14, 2017 </p> <a href="https://www.medallia.com/category/medallia-culture/" class="category"> Medallia Culture </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/you-have-a-technical-interview-with-medallia-heres-how-to-nail-it/">Your Medallia Technical Interview Guide</a> </h1> <p class="excerpt"> It’s time for your technical interview!Here at Medallia, we know that being a good engineer isn’t just about your CS skills. Don’t get… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="uncategorized" x-show="show_post('uncategorized')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/medallia-opens-new-office-in-austin-texas/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/Screen-Shot-2017-08-01-at-12.24.01-PM-1024x573-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> August 3, 2017 </p> <a href="https://www.medallia.com/category/uncategorized/" class="category"> Uncategorized </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/medallia-opens-new-office-in-austin-texas/">Medallia Announces Launch of Flagship Inside Sales Office in Austin,…</a> </h1> <p class="excerpt"> Today we are excited to announce that Medallia is planting a flag in Austin, Texas, with a new office space… </p> </div> <div class="author"> <a href="/authors/stevevierra"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Steve Vierra </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="uncategorized" x-show="show_post('uncategorized')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/webinar-comcast-call-centers/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/call_center-e1494453700443-1024x683-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> May 16, 2017 </p> <a href="https://www.medallia.com/category/uncategorized/" class="category"> Uncategorized </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/webinar-comcast-call-centers/">Webinar: How Comcast Transformed Their Call Centers</a> </h1> <p class="excerpt"> 63% of people view quick issue resolution as the most important element of a good experience*. But how do you… </p> </div> <div class="author"> <a href="/authors/bsimmons"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Belinda Simmons </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="uncategorized" x-show="show_post('uncategorized')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/show-me-the-money-accounting-for-a-great-customer-experience/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/stock_photo_.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> May 1, 2017 </p> <a href="https://www.medallia.com/category/uncategorized/" class="category"> Uncategorized </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/show-me-the-money-accounting-for-a-great-customer-experience/">“Show Me the Money”: Accounting for a Great Customer Experience</a> </h1> <p class="excerpt"> At Medallia, we help create companies that are loved by customers. This is a noble goal in itself, but at… </p> </div> <div class="author"> <a href="/authors/medallia"> <div class="author-image medallia-logo"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Medallia </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="uncategorized" x-show="show_post('uncategorized')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/webinar/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/retail_customer_2-1-1024x683-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> April 3, 2017 </p> <a href="https://www.medallia.com/category/uncategorized/" class="category"> Uncategorized </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/webinar/">WEBINAR: How Urban Outfitters Wins at CX</a> </h1> <p class="excerpt"> Urban Outfitters leverages Medallia to help the entire business stay focused on the retail experience. In-store experience for retailers has… </p> </div> <div class="author"> <a href="/authors/mgalvin"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Mike Galvin </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="uncategorized" x-show="show_post('uncategorized')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/medallia-wins-temkin-group-award-for-cx-excellence/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/iStock_000005595939_Large-1024x682-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> April 3, 2017 </p> <a href="https://www.medallia.com/category/uncategorized/" class="category"> Uncategorized </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/medallia-wins-temkin-group-award-for-cx-excellence/">Medallia Wins Temkin Group Award for CX Excellence</a> </h1> <p class="excerpt"> Medallia is honored to have been named a winner in the 2017 Customer Experience Vendor Excellence Awards by the Temkin Group. The Temkin… </p> </div> <div class="author"> <a href="/authors/mvanlerberghe"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Marc Vanlerberghe </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="uncategorized" x-show="show_post('uncategorized')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/serving-those-who-have-served/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/Vet_Header-1024x256-1.png" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> March 28, 2017 </p> <a href="https://www.medallia.com/category/uncategorized/" class="category"> Uncategorized </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/serving-those-who-have-served/">Serving Those Who Have Served: How the VA Is Using…</a> </h1> <p class="excerpt"> I had taken on many names by the time I turned 25. I’d been “midshipman” at age 17 and “junior… </p> </div> <div class="author"> <a href="/authors/ktice"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Katherine Tice </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="uncategorized" x-show="show_post('uncategorized')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/safe-and-sound/"> <img src="https://www.medallia.com/wp-content/uploads/2024/08/isoheader-01-1024x256-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> February 8, 2017 </p> <a href="https://www.medallia.com/category/uncategorized/" class="category"> Uncategorized </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/safe-and-sound/">Safe and Sound: Medallia Is First CEM Company to Secure…</a> </h1> <p class="excerpt"> As the writer and futurist Alvin Toffler once said, “Our technological powers increase, but the side effects and potential hazards… </p> </div> <div class="author"> <a href="/authors/hparikh"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/05/cropped-mdeallia-favicon-01.png" alt=""> </div> <div class="author-info"> <h4 class="name"> Harshil Parikh </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/a-great-customer-experience-isnt-something-you-can-script/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/Unscripted-long-1024x449-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> October 6, 2015 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/a-great-customer-experience-isnt-something-you-can-script/">A Great Customer Experience Isn’t Something You Can Script</a> </h1> <p class="excerpt"> This article was originally featured by Arizona State University’s Center for Service Leadership on October 2nd, 2015.Several years ago, I met a… </p> </div> <div class="author"> <a href="/authors/john"> <div class="author-image"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/blog-author-John-Abraham.jpg" alt=""> </div> <div class="author-info"> <h4 class="name"> John Abraham </h4> <p class="position"> </p> </div> </a> </div> </a> </div> <div class="post card" data-category="customer-experience" x-show="show_post('customer-experience')"> <div class="featured-image"> <a href="https://www.medallia.com/blog/5-non-customer-facing-roles-impact-customer-experience/"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/6077763301_40d62d77a4_o-copy-1024x256-1.jpg" alt=""> </a> </div> <div class="content"> <div class="date-and-category"> <p class="date"> December 16, 2014 </p> <a href="https://www.medallia.com/category/customer-experience/" class="category"> Customer Experience </a> </div> <h1 class="title"> <a href="https://www.medallia.com/blog/5-non-customer-facing-roles-impact-customer-experience/">5 Non-Customer-Facing Roles That Impact Customer Experience</a> </h1> <p class="excerpt"> Which role in your organization has the biggest impact on your company’s customer experience? 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EX Research Reveals: 3 Myths Busted, 2 Truths Confirmed – Medallia