Royal Foods Automates Inbound Sales Orders with Lucy

<!doctype html><html lang="en"><head> <meta charset="utf-8"> <title>Royal Foods Automates Inbound Sales Orders with Lucy | Commerce Vision</title> <link rel="shortcut icon" href="https://www.commercevision.com.au/hubfs/Untitled%20design%20(6).png"> <meta name="description" content="Bringing Lucy on board has allowed the people at Royal to do what they do best - provide excellent service to their customers, all around Australia."> <link rel="preconnect" href="https://fonts.gstatic.com/" crossorigin> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta property="og:description" content="Bringing Lucy on board has allowed the people at Royal to do what they do best - provide excellent service to their customers, all around Australia."> <meta property="og:title" content="Royal Foods Automates Inbound Sales Orders with Lucy | Commerce Vision"> <meta name="twitter:description" content="Bringing Lucy on board has allowed the people at Royal to do what they do best - provide excellent service to their customers, all around Australia."> <meta name="twitter:title" content="Royal Foods Automates Inbound Sales Orders with Lucy | Commerce Vision"> <style> a.cta_button{-moz-box-sizing:content-box !important;-webkit-box-sizing:content-box !important;box-sizing:content-box !important;vertical-align:middle}.hs-breadcrumb-menu{list-style-type:none;margin:0px 0px 0px 0px;padding:0px 0px 0px 0px}.hs-breadcrumb-menu-item{float:left;padding:10px 0px 10px 10px}.hs-breadcrumb-menu-divider:before{content:'›';padding-left:10px}.hs-featured-image-link{border:0}.hs-featured-image{float:right;margin:0 0 20px 20px;max-width:50%}@media (max-width: 568px){.hs-featured-image{float:none;margin:0;width:100%;max-width:100%}}.hs-screen-reader-text{clip:rect(1px, 1px, 1px, 1px);height:1px;overflow:hidden;position:absolute !important;width:1px} </style> <link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Montserrat:wght@200;400;500;600;700&family=Montserrat:ital,wght@0,200;0,400;0,500;0,600;0,700;1,400&display=swap"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hubfs/hub_generated/template_assets/1/81799894599/1735772192905/template_pwr.min.css"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hubfs/hub_generated/template_assets/1/81800206200/1735772192378/template_custom-styles.min.css"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hubfs/hub_generated/template_assets/1/184461976146/1735830249327/template__new-styles.min.css"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hubfs/hub_generated/template_assets/1/81803333767/1735971182294/template_child.min.css"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hubfs/hub_generated/module_assets/1/167882029582/1735824922780/module_Header-2024.min.css"> <style type="text/css"> #hs_cos_wrapper_module_171618282778412 .main_menu.pwr-header { overflow:visible; 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srcset="https://1978039.fs1.hubspotusercontent-na1.net/hub/1978039/hubfs/Royal-Foods-C-8-200022-WEBSITE.png?width=2000&name=Royal-Foods-C-8-200022-WEBSITE.png 2000w , https://1978039.fs1.hubspotusercontent-na1.net/hub/1978039/hubfs/Royal-Foods-C-8-200022-WEBSITE.png?width=3000&name=Royal-Foods-C-8-200022-WEBSITE.png 3000w " media="(max-width: 2000px)" \><img src="https://1978039.fs1.hubspotusercontent-na1.net/hub/1978039/hubfs/Royal-Foods-C-8-200022-WEBSITE.png?width=300&name=Royal-Foods-C-8-200022-WEBSITE.png" srcset="https://1978039.fs1.hubspotusercontent-na1.net/hub/1978039/hubfs/Royal-Foods-C-8-200022-WEBSITE.png?width=300&name=Royal-Foods-C-8-200022-WEBSITE.png 300w, https://1978039.fs1.hubspotusercontent-na1.net/hub/1978039/hubfs/Royal-Foods-C-8-200022-WEBSITE.png?width=575&name=Royal-Foods-C-8-200022-WEBSITE.png 575w, https://1978039.fs1.hubspotusercontent-na1.net/hub/1978039/hubfs/Royal-Foods-C-8-200022-WEBSITE.png?width=767&name=Royal-Foods-C-8-200022-WEBSITE.png 767w, https://1978039.fs1.hubspotusercontent-na1.net/hub/1978039/hubfs/Royal-Foods-C-8-200022-WEBSITE.png?width=991&name=Royal-Foods-C-8-200022-WEBSITE.png 991w, https://1978039.fs1.hubspotusercontent-na1.net/hub/1978039/hubfs/Royal-Foods-C-8-200022-WEBSITE.png?width=1030&name=Royal-Foods-C-8-200022-WEBSITE.png 1030w" class="pwr-parallax pwr-bg" alt="Royal-Foods-C-8-200022-WEBSITE" style="object-fit: cover;object-position: parallax;width:100%;background-color: rgba( 7, 15, 41, 1.0);" fetchpriority="high" decoding="sync"> </picture><div class="pwr--abs-full pwr-bg-overlay" style="background-color: rgba(7, 15, 41, 0.4)"></div><div class="page-center pwr-hero__info-box "><h1 class="pwr-hero__title pwr-heading-style--default pwr--toc-ignore"><span class="pwr-hero__title-inner">Royal Foods</span></h1><div class="pwr-rich-text pwr-hero__desc pwr-hero__desc--larger "> <div>Case study</div> </div></div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1663322531898" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-steps pwr--light pwr--padding-t-0 pwr--padding-b-0 lazyload"> <div class="page-center pwr--relative"> <div class="row-fluid"> <div class="span12"> <div class="pwr-steps pwr-steps--3 pwr--neg-margin-lr-10 pwr--clearfix default"> <div class="pwr-step pwr-step--3-col"> <span class="pwr-step__title" data-mh="409035989">Solution</span> <span class="pwr-rich-text pwr-step__desc " data-mh="42032043"><span><a href="/solutions/lucy" rel="noopener" target="_blank">Lucy</a></span></span> </div> <div class="pwr-step pwr-step--3-col"> <span class="pwr-step__title" data-mh="409035989">Industry</span> <span class="pwr-rich-text pwr-step__desc " data-mh="42032043"><a href="/industries/foodservice" rel="noopener" target="_blank"><span>Foodservice</span></a></span> </div> <div class="pwr-step pwr-step--3-col"> <span class="pwr-step__title" data-mh="409035989">ERP</span> <span class="pwr-rich-text pwr-step__desc " data-mh="42032043"><span>Pronto</span></span> </div> </div> </div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd_area-row-2-force-full-width-section dnd_area-row-2-padding dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-4" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-txt pwr-sec-txt--right vanilla pwr-mh-group pwr--dark pwr--sec-padding-t-md pwr--sec-padding-b-md pwr--margin-t-0 pwr--margin-b-0 lazyload" style="background-color: rgba(7, 15, 41, 1.0); "> <div class="page-center pwr--relative pwr--clearfix"><div class="pwr-sec-txt__intro-sec pwr-sec__intro-sec"><h2 class="pwr-sec__title pwr-heading-style--default pwr-sec__title--narrow pwr-sec-txt__title">The Need For Round-The-Clock Order Processing</h2></div><div class="pwr-sec-txt__content pwr-sec-txt__content--top pwr--clearfix "><div class="pwr-rich-text pwr-sec-txt__right"> <p>A large percentage of Royal’s weekly orders come in over the weekend. Head chefs and kitchen managers do their replenishment orders late at night or in the early mornings. Those orders need to be ready for the warehouse to pick, pack, and get onto the truck at 8 AM Monday morning.</p> <p>With warehouse staff clocking on at 5 AM, that gives Dani 3 hours until the truck leaves. That means 3 hours to release orders that are already in the ERP, and 3 hours to key in the ones that aren’t. Three hours to ensure every order is picked, packed, and dispatched.</p> <p>And so she unlocks that office door at 4 AM, giving herself an hour’s head start and a fighting chance of getting it all done.</p> </div></div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-5" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-txt pwr-sec-txt--1col vanilla pwr-mh-group pwr--light pwr--padding-t-0 pwr--padding-b-0 pwr--margin-t-0 pwr--margin-b-0 lazyload" style="background-color: transparent; "> <div class="page-center pwr--relative pwr--clearfix"><div class="pwr-sec-txt__intro-sec pwr-sec__intro-sec"><span class="pwr-sec__title-intro pwr-sec__title-intro--left pwr-sec__title-intro--narrow pwr-sec-txt__title-intro" data-pwr-mh="intro"> Why Lucy? </span><h2 class="pwr-sec__title pwr-heading-style--default pwr-sec__title--narrow pwr-sec-txt__title">Platform</h2></div><div class="pwr-sec-txt__content pwr-sec-txt__content--top pwr--clearfix "><div class="pwr-rich-text pwr-sec-txt__left"> <p><strong>In 2017, we approached Royal with a proposal: let Lucy handle it. Royal could automate their order entry with Lucy - our brand new intelligent order processing solution. Lucy was just about to be released and we needed a forward-thinking customer to trial her and give feedback. The folks at Royal were keen to give Lucy a go. They knew they needed a better way to handle all their manual orders, and after 29 successful years in business, Royal weren’t the type to shy away from innovation.</strong></p> </div></div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-section dnd_area-row-4-background-layers dnd_area-row-4-background-color dnd_area-row-4-vertical-alignment"> <div class="row-fluid "> <div class="span8 widget-span widget-type-cell cell_1662983047410-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="8"> <div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-6" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-txt pwr-sec-txt--1col vanilla pwr-mh-group pwr--light pwr--padding-t-0 pwr--padding-b-0 pwr--margin-t-0 pwr--margin-b-0 lazyload" style="background-color: transparent; "> <div class="page-center pwr--relative pwr--clearfix"><div class="pwr-sec-txt__intro-sec pwr-sec__intro-sec"><h2 class="pwr-sec__title pwr-heading-style--default pwr-sec__title--narrow pwr-sec-txt__title">People</h2></div><div class="pwr-sec-txt__content pwr-sec-txt__content--top pwr--clearfix "><div class="pwr-rich-text pwr-sec-txt__left"> <div>Fast forward 12 months and Royal are now running like a well-oiled machine with Lucy on their team. While they always expected that Lucy would drive efficiencies in their supply chain, Royal have experienced an unexpected benefit over the last year. Their happiness quotient has increased! <blockquote> <p><span style="font-family: var(--uicomponents-font-family,'Lexend Deca',Helvetica,Arial,sans-serif); font-size: 18px;">“We don’t know what we’d do without her!”</span></p> <p><span style="font-family: var(--uicomponents-font-family,'Lexend Deca',Helvetica,Arial,sans-serif); font-size: 18px;">- Shannon, Royal CDS</span></p> </blockquote> </div> <p>Dani no longer gets to work at 4 AM on a Monday. Lucy is handling all of those orders she used to process.</p> <p>Another benefit Lucy's delivered to Royal? Career advancement and growth.</p> <p>Lisa, formerly a Customer Service Manager, has been freed up enough by Lucy that she’s branched out onto the road in a Sales role.</p> <div> <p><strong>Bringing Lucy on board has allowed the people at Royal to do what they do best - provide excellent service to their customers, all around Australia.</strong></p> </div> </div></div> </div> </div></div> </div> </div> </div> </div> <div class="span4 widget-span widget-type-cell cell_16629830474112-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="8" data-w="4"> <div class="row-fluid-wrapper row-depth-1 row-number-8 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget widget_1662983047132-flexbox-positioning dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1662983047132" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <span id="hs_cos_wrapper_widget_1662983047132_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="linked_image"><img src="https://www.commercevision.com.au/hubfs/Royal-Foods-C-8-200078-WEBSITE.png" class="hs-image-widget " style="max-width: 100%; height: auto;" alt="Royal-Foods-C-8-200078-WEBSITE" title="Royal-Foods-C-8-200078-WEBSITE" loading="lazy"></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16629825385142" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-txt pwr-sec-txt--1col vanilla pwr-mh-group pwr--light pwr--padding-t-0 pwr--padding-b-0 pwr--margin-t-0 pwr--margin-b-0 lazyload" style="background-color: transparent; "> <div class="page-center pwr--relative pwr--clearfix"><div class="pwr-sec-txt__intro-sec pwr-sec__intro-sec"><h2 class="pwr-sec__title pwr-heading-style--default pwr-sec__title--narrow pwr-sec-txt__title">Results</h2></div><div class="pwr-sec-txt__content pwr-sec-txt__content--top pwr--clearfix "><div class="pwr-rich-text pwr-sec-txt__left"> <p>Royal operates from 5 AM to 6 PM every weekday - because that’s what great service looks like. They've been serving the Grocery Retail and Foodservice sectors for more than 29 years, supplying such customers as:</p> <ul> <li>Woolworths</li> <li>Spotless Group</li> <li>Marriott</li> <li>Starbucks</li> </ul> <p><strong>With Lucy handling over 50% of Royal's 30,000 order lines each month, the head office Customer Service team have found they’re spending far less time managing errors and returns. In fact, they’ve even taken on order processing for other states.</strong></p> </div></div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-section dnd_area-row-6-background-layers dnd_area-row-6-background-color"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-11 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1662983136273" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-split vanilla pwr-sec-split--invert-cols pwr--light pwr--margin-t-0 pwr--margin-b-0 " style="background-color: transparent;"> <div class=" pwr--relative"> <div class="row-fluid pwr--clearfix pwr--flip-container"> <div class="pwr-sec-split__left pwr--relative lazyload" style="background-color: transparent; "> <div class="pwr-sec-split__content pwr--relative" style="height:590px"><span class="pwr-rich-text pwr-sec__desc pwr-sec-split__desc"> <h2 style="font-size: 20px;">“You sold us the dream, and now we’re living it."</h2> </span> <div class="pwr-sec-split__testimonial-name pwr-testimonial"> <span class="pwr-testimonial__name">Alan Tunney</span> <span class="pwr-testimonial__job-title">CFO</span> </div></div> </div> <div class="pwr-sec-split__right"> <div class="pwr-sec-split__img pwr-sec-split__img--mode-contain " style="height:590px;"> <img data-src="https://1978039.fs1.hubspotusercontent-na1.net/hubfs/1978039/CV%202022%20website%20theme/Images/CONCEPTS%20-%20remove%20after%20launch/Group.svg" class="lazyload pwr-background-img" alt="Group" style="object-fit: contain;object-position: bottom;"> </div></div> </div> </div> </div></div> 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