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onclick="memo('7949','https://developer.exotel.com/api/rcs-send-rcs-template-message');" style="background-color:#fff;text-align: left;cursor:pointer;padding: 5px;"> <div style="display: flex;justify-content: space-between;margin:0px; "> <p class="shr-title"> Send RCS Template Message </p> <p style="background:#96A5B8;color:#FFFFFF;padding: 2px 4px;border-radius:5px;margin-right: 10px;height: 2.6rem;"> API </p> </div> <p class="shr-descr" style="height:15px;"> </p> </div> <div class="context firstFAQ search-selection" onclick="memo('7900','https://developer.exotel.com/api/receive-outbound-call-notifications');" style="background-color:#fff;text-align: left;cursor:pointer;padding: 5px;"> <div style="display: flex;justify-content: space-between;margin:0px; "> <p class="shr-title"> Receive Outbound Call Notifications </p> <p style="background:#96A5B8;color:#FFFFFF;padding: 2px 4px;border-radius:5px;margin-right: 10px;height: 2.6rem;"> API </p> </div> <p class="shr-descr" style="height:15px;"> </p> </div> <div class="context firstFAQ search-selection" onclick="memo('7871','https://developer.exotel.com/api/error-code');" style="background-color:#fff;text-align: left;cursor:pointer;padding: 5px;"> <div style="display: flex;justify-content: space-between;margin:0px; "> <p class="shr-title"> WhatsApp Error Code </p> <p style="background:#96A5B8;color:#FFFFFF;padding: 2px 4px;border-radius:5px;margin-right: 10px;height: 2.6rem;"> API </p> </div> <p class="shr-descr" style="height:15px;"> </p> </div> <div class="context firstFAQ search-selection" onclick="memo('6935','https://developer.exotel.com/api/send-sms-2');" style="background-color:#fff;text-align: left;cursor:pointer;padding: 5px;"> <div style="display: flex;justify-content: space-between;margin:0px; "> <p class="shr-title"> Send SMS </p> <p style="background:#96A5B8;color:#FFFFFF;padding: 2px 4px;border-radius:5px;margin-right: 10px;height: 2.6rem;"> API </p> </div> <p class="shr-descr" style="height:15px;"> </p> </div> <div class="context firstFAQ search-selection" onclick="memo('7735','https://developer.exotel.com/api/exomind-tasker-api');" style="background-color:#fff;text-align: left;cursor:pointer;padding: 5px;"> <div style="display: flex;justify-content: space-between;margin:0px; "> <p class="shr-title"> ExoMind Tasker API </p> <p style="background:#96A5B8;color:#FFFFFF;padding: 2px 4px;border-radius:5px;margin-right: 10px;height: 2.6rem;"> API </p> </div> <p class="shr-descr" style="height:15px;"> </p> </div> <div class="context firstFAQ" onclick="" style="background-color:#fff;display: flex;justify-content: center;"> <p> <a id="viewMore1" style="text-align:center;font-size:16px;color: #0098FF;font-weight: bold;margin-bottom:5px;">Advanced Search</a> </p> </div> </div> </div> <script src="https://cdnjs.cloudflare.com/ajax/libs/mark.js/8.11.1/mark.min.js" integrity="sha512-5CYOlHXGh6QpOFA/TeTylKLWfB3ftPsde7AnmhuitiTX4K5SqCLBeKro6sPS8ilsz1Q4NRx3v8Ko2IBiszzdww==" 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src="https://developer.exotel.com/wp-content/themes/exotel/assets/images/down.svg" alt=""></span> </div> <div class="list-wrapper collapse navbar-collapse" id="collapse"> <ul class="list nav nav-pills nav-stacked"> <li class="list-heading" > <div class="doc-list-heading noSelect" data-toggle="collapse" data-target="#group_1"> OVERVIEW </div> <div class="collpase in" id="group_1"> <ul class="list-item"> <li class="noSelect"> <a href="" class="applet-sidebar-menu-section"> What is an Applet? </a> </li> <li class="noSelect"> <a href="" class="applet-sidebar-menu-section"> Where you can find it? </a> </li> </ul> </div> </li> <hr> <li class="list-heading" > <div class="doc-list-heading noSelect" data-toggle="collapse" data-target="#group_2"> APPLETS </div> <div class="collpase in" id="group_2"> <ul class="list-item"> <li class="noSelect"> <a href="#greeting" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Greeting.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_greetings.svg"></span> Greeting </a> </li> <li class="noSelect"> <a href="#new-call" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_who-call.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_Newcall.svg"></span> New Call </a> </li> <li class="noSelect"> <a href="#connect" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Connect.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Connect.svg"></span> Connect </a> </li> <li class="noSelect"> <a href="#programmable-connect" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Connect.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_Connect.svg"></span> Programmable Connect </a> <sup class="beta-sup">New</sup> </li> <li class="noSelect"> <a href="#voicebot" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2022/09/Screenshot-2022-09-05-at-6.12.20-PM.png"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2022/09/Screenshot-2022-09-05-at-6.12.10-PM.png"></span> Voicebot </a> </li> <li class="noSelect"> <a href="#voicemail" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Voicemail.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_Voicemail.svg"></span> Voicemail </a> </li> <li class="noSelect"> <a href="#email" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Email.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_Email.svg"></span> Email </a> </li> <li class="noSelect"> <a href="#ivr" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_IVRMenu.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_IVRMenu.svg"></span> IVR Menu </a> </li> <li class="noSelect"> <a href="#hangup" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Hangup.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_Hangup.svg"></span> Hangup </a> </li> <li class="noSelect"> <a href="#timing" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Timing.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_Timing.svg"></span> Timing </a> </li> <li class="noSelect"> <a href="#gather" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Gather.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_Gather.svg"></span> Gather </a> </li> <li class="noSelect"> <a href="#programmable-gather" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Gather.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_Gather.svg"></span> Programmable Gather </a> </li> <li class="noSelect"> <a href="#passthru" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Passthru.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_Passthru.svg"></span> Passthru </a> </li> <li class="noSelect"> <a href="#transfer" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Transfer-1.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_Transfer.svg"></span> Transfer </a> </li> <li class="noSelect"> <a href="#who-call" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_who-call.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_who-call.svg"></span> Who’s Calling </a> </li> <li class="noSelect"> <a href="#password" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_Password.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_Password.svg"></span> Password </a> </li> <li class="noSelect"> <a href="#list-manager" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_List.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_List.svg"></span> List Manager </a> </li> <li class="noSelect"> <a href="#switch" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_SwitchCase.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_List.svg"></span> Switch Case </a> </li> <li class="noSelect"> <a href="#sms" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_SMS.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_SMS.svg"></span> SMS </a> </li> <li class="noSelect"> <a href="#nsms" class="applet-sidebar-menu-section"> <span class="applet-sidebar-menu active"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xNormal_SMS.svg"></span> <span class="applet-sidebar-menu-active" style="display: none;"><img src="https://developer.exotel.com/wp-content/uploads/2019/10/@1xSelected_SMS.svg"></span> New SMS </a> </li> </ul> </div> </li> <hr> </ul> </div> </div> </div> </div> <div class="row"> <div class="content col-md-7 col-md-offset-4 col-sm-9 col-sm-offset-3"> <h1 id="">What is an Applet? <div class="beta-tag">is_page</div> </h1> <p>With the help of Applets, we offer you the possibility of building your own custom workflow using an easy app builder interface. All you have to do is drag and drop the necessary applets and configure it the way you want to. Give it a try by building a simple IVR!</p> <hr> <h1 id="">Where you can find it? </h1> <p>You can find all the Applets <a href="https://my.exotel.com/apps#installed-apps">here</a>.</p> <hr> <h1 id="greeting">Greeting </h1> <p>The greeting applet allows you to set a recorded voice to greet your customer. You can upload a recording in any form – record it using your own phone, upload an 8000 Hz Mono .wav file or just let Robocop speak for you.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 14%;left: 32%;" data-toggle="tooltip" data-placement="top" title="" data-original-title="If you want to dynamically change the recorded greeting message at the time of the call, just enter your application URL in the ‘Type Text’ which should return a .wav file when fetched"> <span class="number">1</span> </div> <div class="overlay" style="top: 56%;left: 18%;" data-toggle="tooltip" data-placement="top" title="" data-original-title="You can tranfer the call flow by connecting another applet here"> <span class="number">2</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/greeting.png"/> </div> </div> <hr> <h1 id="new-call">New Call </h1> <p>A New Call applet is used to connect the agents/groups of agents who are added to a flow to receive calls. The New Call applet can be used for sending information about a call to internal agents in your company. These calls are typically transactional calls.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 65%;left: 80%;" data-toggle="tooltip" data-placement="right" title="" data-original-title="Connect the call to the pre-configured flow"> <span class="number">1</span> </div> <div class="overlay" style="top: 85%;left: 80%;" data-toggle="tooltip" data-placement="left" title="" data-original-title="Within the call you can use the %caller% variable (which will be replaced by the actual values) to replace by the caller's number"> <span class="number">2</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/newcall.png"/> </div> </div> <hr> <h1 id="connect">Connect </h1> <p>The Connect applet helps you connect the caller to a group or a list of number(s). You can also choose to dial phone number(s) by filling in details or returning it from your application URL. You can also choose to record the call (you may choose to play a message to your customers by using the Greeting applet mentioning you are recording the call for internal quality purposes). In case you are returning number(s) to dial via your application URL, refer to the documentation <a href="https://support.exotel.com/support/solutions/articles/3000088074-working-with-connect-applet-dial-whom-" target="_BLANK">here</a>.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 55%;left: 80%;" data-toggle="tooltip" data-placement="left" title="" data-original-title="You may choose to play a message to your customers by using the Greeting applet mentioning you are recording the call for internal quality purposes"> <span class="number">1</span> </div> <div class="overlay" style="top: 64%;left: 80%;" data-toggle="tooltip" data-placement="left" title="" data-original-title="This will ensure that the calls are evenly distributed to all agents in a group over a period of time. If you don't select this option agents will be called in the order in which they were added to the group"> <span class="number">2</span> </div> <div class="overlay" style="top: 73%;left: 80%;" data-toggle="tooltip" data-placement="left" title="" data-original-title="This option if activated ensures that your caller gets connected to the last person he/she spoke to in the group. For Eg: If your customer support agent has been dealing with a particular customer, next time that customer calls, the call will first be routed to the CS agent who spoke to him last. Only if the agent is unable to attend the call will it be transferred to another person in the group"> <span class="number">3</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/connect.png"/> </div> </div> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 50%;left: 80%;" data-toggle="tooltip" data-placement="right" title="" data-original-title="Connect the call to the pre-configured flow"> <span class="number">4</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/connect-2.png"/> </div> </div> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 8%;left: 80%;" data-toggle="tooltip" data-placement="left" title="" data-original-title="Queue calls when all agents are busy. You can play a message or music to the callers waiting in the queue. In order for the queue message to be played, the agents in a group must be busy with Exotel calls. If their numbers are switched off, or they don't pick up the call or if they are busy on another non-Exotel call, the queue message will not be played. Instead, the call will reach the 'If Nobody answers' part of the flow"> <span class="number">5</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/connect-3.png"/> </div> </div> <hr> <h1 id="programmable-connect">Programmable Connect <div class="beta-tag">New</div> </h1> <p>The programmable version of the Connect applet enables the call flow to be configured for connecting the caller to a list of number(s) along with additional parameters returned from your URL which can be configured dynamically per call. These include configurations such as record the call, maximum conversation time, outgoing Exophone to be used etc. For detailed documentation of the same, refer <a href="https://support.exotel.com/support/solutions/articles/3000096873-working-with-connect-applet-dynamic-url-" target="_BLANK">here</a>.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 58%;left: 32%;" data-toggle="tooltip" data-placement="top" title="" data-original-title="Enter the primary URL here using which your application will return the dynamic parameters for Connect"> <span class="number">1</span> </div> <div class="overlay" style="top: 75%;left: 44%;" data-toggle="tooltip" data-placement="top" title="" data-original-title="This URL will be requested if your Primary URL is unreachable."> <span class="number">2</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2020/03/apifyconnect.png"/> </div> </div> <hr> <h1 id="voicebot">Voicebot </h1> <p>Bidirectional Streams allow two-way flow of voice data over a WebSocket. Exotel would send the voice data of the caller to a WebSocket endpoint. The endpoint can return back voice data back on the WebSocket and our platform would play it out to the caller. The primary use case for this is to enable the building of intelligent conversational bots. For detailed documentation of the same, refer <a href="https://support.exotel.com/support/solutions/articles/3000108630-working-with-the-stream-and-voicebot-applet" target="_BLANK">here</a>.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 38%;left: 17%;" data-toggle="tooltip" data-placement="top" title="" data-original-title="Enter the WSS/HTTP URL here using which your application will form the streaming connection "> <span class="number">1</span> </div> <div class="overlay" style="top: 49%;left: 24%;" data-toggle="tooltip" data-placement="top" title="" data-original-title="Enable recording for the streamed conversation"> <span class="number">2</span> </div> <div class="overlay" style="top: 56%;left: 37%;" data-toggle="tooltip" data-placement="top" title="" data-original-title="Secures DTMF inputs during active bidirectional streaming with RSA key encryption"> <span class="number">3</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2022/07/Screenshot-2022-09-05-at-5.02.56-PM.png"/> </div> </div> <hr> <h1 id="voicemail">Voicemail </h1> <p>This applet allows users to leave a voicemail which can be traced in your system – depending on which group/user you want the voicemail to go to.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 80%;left: 80%;" data-toggle="tooltip" data-placement="right" title="" data-original-title="Select the group/user here to receive the voicemail"> <span class="number">1</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/voicemail.png"/> </div> </div> <hr> <h1 id="email">Email </h1> <p>This applet e-mails a group or a user all the details of the call regarding who called, what time they called, what did they input, which agent answered the call or which call went unanswered and whether there is a voicemail recording.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 50%;left: 90%;" data-toggle="tooltip" data-placement="right" title="" data-original-title="You can include custom message here"> <span class="number">1</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/email.png"/> </div> </div> <hr> <h1 id="ivr">IVR Menu </h1> <p>This applet opens up the IVR menu. You can use this applet to set up an IVR in any way you desire.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 41%;left: 34%;" data-toggle="tooltip" data-placement="right" title="" data-original-title="You can say 1 for 'Sales' , 2 for 'Support' , 9 for everything else or make it region based – specific team based diversions. This applet begins the call divert process to a particular team and does a Virtual Receptionists role"> <span class="number">1</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/ivr.png"/> </div> </div> <hr> <h1 id="hangup">Hangup </h1> <p>This is the simplest applet. It is the full stop of the applets 🙂</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/hangup.png"/> </div> </div> <hr> <h1 id="timing">Timing </h1> <p>This applet provides you with the ability to take calls between specific timings and divert the rest to voicemail or to another flow. You can create multiple shifts via using the Timing applet with the Transfer applet.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/timing.png"/> </div> </div> <hr> <h1 id="gather">Gather </h1> <p>This applet allows you to take numeric information from the user via their keypads. The information that is collected can be used in multiple ways such as coupon offers, as a system generation check, along with the <a href="https://developer.exotel.com/applet/#passthru">Passthru</a> applet to re-send real-time information to the end user/caller. </p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/gather-applet.png"/> </div> </div> <hr> <h1 id="programmable-gather">Programmable Gather </h1> <p>The programmable version of the Gather applet allows you to take numeric information from the user via their keypads and configure the Gather parameters (such as gather prompt, max digits, timeout etc.) dynamically from your application URL. The gathered digits then can be sent to your endpoint using <a href="https://developer.exotel.com/applet/#passthru">Passthru</a> applet. For configuring Gather dynamically using your application URL, refer <a href="https://support.exotel.com/support/solutions/articles/3000084635-working-with-gather-applet" target="_BLANK">here</a>.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 52%;left: 32%;" data-toggle="tooltip" data-placement="top" title="" data-original-title="Configure your application URL to return gather parameters"> <span class="number">1</span> </div> <div class="overlay" style="top: 69%;left: 44%;" data-toggle="tooltip" data-placement="top" title="" data-original-title="Fallback URL will be requested in case your Primary URL is unreachable."> <span class="number">2</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2020/03/gather.png"/> </div> </div> <hr> <h1 id="passthru">Passthru </h1> <p>Using the Passthru applet, you can get Exotel to talk to your Application URL and pass on details about the incoming call as and when it happens. Your application can now process this information to decide which path (success/failure) the flow should take next. This applet helps to dynamically control the flow as well as store the call details in your CRM system or other applications.</p> <p>Right now, it is possible only to make a binary decision with Passthru. For example, you can return a <b>200 OK</b> for choice A and <b>302 Found</b> for choice B.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 12%;left: 80%;" data-toggle="tooltip" data-placement="left" title="" data-original-title="The applet passes the call details to the URL configured. It makes a GET request to the URL with the call details as URL encoded HTTP query parameters"> <span class="number">1</span> </div> <div class="overlay" style="top: 35%;left: 40%;" data-toggle="tooltip" data-placement="right" title="" data-original-title="Check this option in case the passthru needs to be async, i.e. the response doesn't matter in how the call logic flows. Upon checking this option, the flow continues as normal without waiting for the response code"> <span class="number">2</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/passthru.png"/> </div> </div> <p> <br /> For complete list of parameters, refer <a href="https://support.exotel.com/support/solutions/articles/48283-working-with-passthru-applet" target="_BLANK">here</a>.</p> <hr> <h1 id="transfer">Transfer </h1> <p>The transfer applet helps you build multiple flows and transfer amongst flows. For e.g.: In-case you are building an incoming flow and you wish to add a voicemail multiple times, instead of creating a large flow and keep repeating the drag-drop, you could create a new ‘Voicemail’ Flow and use that multiple times via the Transfer applet.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 30%;left: 60%;" data-toggle="tooltip" data-placement="right" title="" data-original-title="In an ideal case scenario – you should use the Transfer applet a few times to break your Call-flow so as to make it easily flexible and changeable as per needs"> <span class="number">1</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/transfer.png"/> </div> </div> <hr> <h1 id="who-call">Who’s Calling </h1> <p>This allows you to dictate the flow for a particular list of numbers. Let’s say you want your existing clients, your employees and others to be routed to different applets without having to enter any input using IVR. You can do this by creating separate lists for your existing customers, and employees and then use the Caller ID router to ensure that appropriate business logic is followed if the caller belongs to any of these lists.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/who-call.png"/> </div> </div> <hr> <h1 id="password">Password </h1> <p>This applet ensures that a password is required for the caller to proceed with the flow. For Eg: you could use this for authenticated conference calls.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/password.png"/> </div> </div> <hr> <h1 id="list-manager">List Manager </h1> <p>This applet helps you dynamically add each caller into a particular list. For e.g.: If you want your callers to subscribe themselves to receive alerts or offers from your company, you can use the subscription applet to add them to a list named ‘alerts’.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/list-manager.png"/> </div> </div> <hr> <h1 id="switch">Switch Case </h1> <p>This applet helps customers streamline their flows based on multiple responses. It helps them create different workflows based on different responses given.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/switch.png"/> </div> </div> <hr> <h1 id="sms">SMS </h1> <p>This applet is used to send an SMS back to the caller for an incoming call. It works in two ways –<br /> <b>Static:</b> Any fixed message added on the applet in simple text is sent as a transactional content to the caller. Eg:”Thank you for calling us! We have received your order”.<br /> <b>Dynamic:</b> Adding an URL on this applet, Exotel shall make a GET call to this URL and the response returned has to be in plain text. This response will be sent back to the caller as a transactional SMS.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 50%;left: 90%;" data-toggle="tooltip" data-placement="left" title="" data-original-title="Please ensure that the SMS content whether Static or Dynamic is transactional in nature. The best way to ensure this is to get the content approved as a transactional template"> <span class="number">1</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/sms.png"/> </div> </div> <hr> <h1 id="nsms">New SMS </h1> <p>This applet is used to send an SMS to the agents/groups of agents who are added to a flow to receive calls. This applet can be utilized for sending information about a call to internal agents in your company. These SMSes are typically transactional SMSes.</p> <div class="screenshot row"> <div class="col-md-offset-2 col-md-8"> <div class="overlay" style="top: 50%;left: 90%;" data-toggle="tooltip" data-placement="right" title="" data-original-title="You can use the following variables - %caller%, %number%, %pickedupby% (which will be replaced by the actual values)"> <span class="number">1</span> </div> <img src="https://developer.exotel.com/wp-content/uploads/2019/10/nsms.png"/> </div> </div> <hr> </div> </div> <div class="row"> <footer id="footer"> <div class="container"> <div class="row"> <div class="col-sm-3"><img class="footer-logo" src="https://developer.exotel.com/wp-content/uploads/2019/10/exotel-footer-logo-2.svg" alt=""> </div> <div class="col-sm-6"> <ul class="list-inline footer-links"> <li><a href="https://exotel.com/about-us/">About Exotel</a></li> <li><a href="https://exotel.com/careers/">Careers</a></li> <li><a href="https://exotel.com/privacy-policy/">Privacy Policy</a></li> <li><a href="https://exotel.com/terms-of-service/">Terms of Service</a></li> <li><a href="http://support.exotel.in/support/home">Support</a></li> <li><a href="https://exotel.com/contact/">Contact</a></li> </ul> </div> <div class="col-sm-3 copyrights"> &copy 2024Exotel Telecom Pvt. 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