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eLtcDp"><div class="Box-sc-9k7r7d-0 Components__RichTextContainer-sc-117hxr5-1 iVsbkJ kEVCto"><div height="" class="Box-sc-9k7r7d-0 NewBrandRichText__Container-sc-3fce28-11 bheGU ksswfx"><div class="Box-sc-9k7r7d-0 NewBrandRichText__RichtextWrapper-sc-3fce28-8 NewBrandRichText___StyledRichtextWrapper-sc-3fce28-10 bheGU ioRtZF"><h4 font-weight="bold" font-size="s" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 itEqvh">Flag and report reviews</h4><h1 font-weight="bold" font-size="xl,,,xxl" letter-spacing="-0.011em" font-family="Trustpilot Display" class="Headers__StyledHeader-sc-1erae96-1 iCnxbC">Rest assured your reviews are from real customers</h1><p font-size="lg" font-weight="600" class="Box-sc-9k7r7d-0 irXGZa">If you see a review that you believe doesn’t meet our guidelines, let us know and we’ll investigate</p><p font-size="lg" font-weight="600" class="Box-sc-9k7r7d-0 irXGZa"><span display="inline-block" class="Box-sc-9k7r7d-0 iFnBbZ"><a for="button" 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Components__MediaContainer-sc-117hxr5-2 bheGU fSFpux"></div></div></div><div color="orange-100" class="Box-sc-9k7r7d-0 ColorVariantWrapper__ArrowContainer-sc-1xt4ubz-0 fLMrig bDEtxX"><div class="Box-sc-9k7r7d-0 ColorVariantWrapper__Arrow-sc-1xt4ubz-1 YhzVu jevDhV"></div></div></div><div class="Box-sc-9k7r7d-0 ColorVariantWrapper__StyledColorVariantWrapper-sc-1xt4ubz-2 bheGU hoDfXu"><div overflow="hidden" title="Features: flag report reviews - did you know?" class="Box-sc-9k7r7d-0 ctrDNJ"><div class="Box-sc-9k7r7d-0 jWbEAY"><div height="" class="Box-sc-9k7r7d-0 NewBrandRichText__Container-sc-3fce28-11 bheGU ksswfx"><div class="Box-sc-9k7r7d-0 NewBrandRichText__RichtextWrapper-sc-3fce28-8 NewBrandRichText___StyledRichtextWrapper-sc-3fce28-10 bheGU dyuQLC"><h4 font-weight="bold" font-size="s" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 itEqvh">Did you know?</h4><h2 font-weight="bold" font-size="lg,,,xl" letter-spacing="-0.011em" font-family="Trustpilot Display" class="Headers__StyledHeader-sc-1erae96-1 bkEXvw">Trustpilot’s flagging tools are open to all - both businesses and consumers can flag reviews for investigation.</h2></div></div></div></div><div color="orange-100" class="Box-sc-9k7r7d-0 ColorVariantWrapper__ArrowContainer-sc-1xt4ubz-0 lgphLS bDEtxX"><div class="Box-sc-9k7r7d-0 ColorVariantWrapper__Arrow-sc-1xt4ubz-1 YhzVu jevDhV"></div></div></div><div class="Box-sc-9k7r7d-0 ColorVariantWrapper__StyledColorVariantWrapper-sc-1xt4ubz-2 bheGU ihWHht"><div class="Box-sc-9k7r7d-0 flkFQR"><div class="Box-sc-9k7r7d-0 Components__ColumnsWrapper-sc-117hxr5-4 bheGU eLtcDp"><div class="Box-sc-9k7r7d-0 Components__RichTextContainer-sc-117hxr5-1 bheGU evGhSG"><div height="" class="Box-sc-9k7r7d-0 NewBrandRichText__Container-sc-3fce28-11 bheGU ksswfx"><div class="Box-sc-9k7r7d-0 NewBrandRichText__RichtextWrapper-sc-3fce28-8 NewBrandRichText___StyledRichtextWrapper-sc-3fce28-10 bheGU dyuQLC"><h6 font-weight="bold" font-size="xxs" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 ecpdeh">Report false reviews</h6><h2 font-weight="bold" font-size="lg,,,xl" letter-spacing="-0.011em" font-family="Trustpilot Display" class="Headers__StyledHeader-sc-1erae96-1 bkEXvw">Zero tolerance toward fake reviews</h2><p font-size="xs" font-weight="400" class="Box-sc-9k7r7d-0 fSXxMx">On Trustpilot, everyone can flag reviews for investigation. Both companies and consumers can identify what they don’t believe meets our guidelines, and we investigate reports of fraud or misuse of our platform. </p></div></div></div><div class="Box-sc-9k7r7d-0 Components__MediaContainer-sc-117hxr5-2 bheGU jOvWrx"></div></div></div></div><div class="Box-sc-9k7r7d-0 ColorVariantWrapper__StyledColorVariantWrapper-sc-1xt4ubz-2 bheGU ihWHht"><div class="Box-sc-9k7r7d-0 flkFQR"><div class="Box-sc-9k7r7d-0 Components__ColumnsWrapper-sc-117hxr5-4 bheGU eLtcDp"><div class="Box-sc-9k7r7d-0 Components__MediaContainer-sc-117hxr5-2 bheGU eDPNAy"></div><div class="Box-sc-9k7r7d-0 Components__RichTextContainer-sc-117hxr5-1 bheGU jKOLlV"><div height="" class="Box-sc-9k7r7d-0 NewBrandRichText__Container-sc-3fce28-11 bheGU ksswfx"><div class="Box-sc-9k7r7d-0 NewBrandRichText__RichtextWrapper-sc-3fce28-8 NewBrandRichText___StyledRichtextWrapper-sc-3fce28-10 bheGU dyuQLC"><h6 font-weight="bold" font-size="xxs" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 ecpdeh">Transparent Flagging</h6><h2 font-weight="bold" font-size="lg,,,xl" letter-spacing="-0.011em" font-family="Trustpilot Display" class="Headers__StyledHeader-sc-1erae96-1 bkEXvw">Grow the trust in your brand</h2><p font-size="xs" font-weight="400" class="Box-sc-9k7r7d-0 fSXxMx">Transparent Flagging gives insight into what reviews are reported and removed, so your hard-earned reviews have integrity.</p></div></div></div></div></div></div><div class="Box-sc-9k7r7d-0 ColorVariantWrapper__StyledColorVariantWrapper-sc-1xt4ubz-2 bheGU fdpocg"><div class="Box-sc-9k7r7d-0 flkFQR"><div class="Box-sc-9k7r7d-0 Components__ColumnsWrapper-sc-117hxr5-4 bheGU eLtcDp"><div class="Box-sc-9k7r7d-0 Components__RichTextContainer-sc-117hxr5-1 bheGU evGhSG"><div height="" class="Box-sc-9k7r7d-0 NewBrandRichText__Container-sc-3fce28-11 bheGU ksswfx"><div class="Box-sc-9k7r7d-0 NewBrandRichText__RichtextWrapper-sc-3fce28-8 NewBrandRichText___StyledRichtextWrapper-sc-3fce28-10 bheGU dyuQLC"><h6 font-weight="bold" font-size="xxs" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 ecpdeh">Find Reviewer tool</h6><h2 font-weight="bold" font-size="lg,,,xl" letter-spacing="-0.011em" font-family="Trustpilot Display" class="Headers__StyledHeader-sc-1erae96-1 bkEXvw">Know your reviews are from real customers</h2><p font-size="xs" font-weight="400" class="Box-sc-9k7r7d-0 fSXxMx">Don’t recognize a reviewer? No worries. Use the Find Reviewer tool to connect with the reviewer so you can find out more about their experience and identify or resolve issues.</p></div></div></div><div class="Box-sc-9k7r7d-0 Components__MediaContainer-sc-117hxr5-2 bheGU jOvWrx"></div></div></div></div><div class="Box-sc-9k7r7d-0 ColorVariantWrapper__StyledColorVariantWrapper-sc-1xt4ubz-2 bheGU ihWHht"><div class="Box-sc-9k7r7d-0 flkFQR"><div class="Box-sc-9k7r7d-0 Components__ColumnsWrapper-sc-117hxr5-4 bheGU eLtcDp"><div class="Box-sc-9k7r7d-0 Components__MediaContainer-sc-117hxr5-2 bheGU eDPNAy"></div><div class="Box-sc-9k7r7d-0 Components__RichTextContainer-sc-117hxr5-1 bheGU jKOLlV"><div height="" class="Box-sc-9k7r7d-0 NewBrandRichText__Container-sc-3fce28-11 bheGU ksswfx"><div class="Box-sc-9k7r7d-0 NewBrandRichText__RichtextWrapper-sc-3fce28-8 NewBrandRichText___StyledRichtextWrapper-sc-3fce28-10 bheGU dyuQLC"><h6 font-weight="bold" font-size="xxs" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 ecpdeh">Request reference number</h6><h2 font-weight="bold" font-size="lg,,,xl" letter-spacing="-0.011em" font-family="Trustpilot Display" class="Headers__StyledHeader-sc-1erae96-1 bkEXvw">Easily link reviews to a specific order</h2><p font-size="xs" font-weight="400" class="Box-sc-9k7r7d-0 fSXxMx">Sometimes it's difficult to recognize a specific experience from reading a review. Companies can request that people include their order or reference number with the review so it’s easy to confirm their experience and <a href="https://business.trustpilot.com/features/respond-to-reviews" font-size="sm" class="Links__StyledAnchor-sc-hi52k0-0 dsYDDl Links__Link-sc-hi52k0-1 NewBrandRichText__SmallLink-sc-3fce28-4 eoARFP cFTwJk">respond</a> to their feedback.</p></div></div></div></div></div></div><div class="Box-sc-9k7r7d-0 ColorVariantWrapper__StyledColorVariantWrapper-sc-1xt4ubz-2 bheGU ihWHht"><div class="Box-sc-9k7r7d-0 ecxKrn"><div class="Box-sc-9k7r7d-0 Components__RoundedBox-sc-117hxr5-0 bheGU HIXau"><div class="Box-sc-9k7r7d-0 inhpvE"><div class="Box-sc-9k7r7d-0 Components__ColumnsWrapper-sc-117hxr5-4 bheGU eLtcDp"><div class="Box-sc-9k7r7d-0 Components__MediaContainer-sc-117hxr5-2 bheGU eDPNAy"></div><div class="Box-sc-9k7r7d-0 Components__RichTextContainer-sc-117hxr5-1 bheGU jKOLlV"><div height="" class="Box-sc-9k7r7d-0 NewBrandRichText__Container-sc-3fce28-11 bheGU ksswfx"><div class="Box-sc-9k7r7d-0 NewBrandRichText__RichtextWrapper-sc-3fce28-8 NewBrandRichText___StyledRichtextWrapper-sc-3fce28-10 bheGU dyuQLC"><h3 font-weight="400" font-size="md,,,lg" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 kmBDTA"><b>"An open conversation means no censorship and no delays. Trustpilot is for everyone because we believe that’s the best way to deliver an honest and representative view of a company’s customer service."</b></h3><p font-size="xs" font-weight="400" class="Box-sc-9k7r7d-0 fSXxMx">Ausra Mazutaviciene<br/>Director of Privacy</p><p font-size="xs" font-weight="400" class="Box-sc-9k7r7d-0 fSXxMx"><span display="inline-block" class="Box-sc-9k7r7d-0 iFnBbZ"><a for="button" href="https://trustpilot-video.wistia.com/medias/k8zwohwo8c" font-weight="700" target="_blank" rel="noopener nofollow" class="Links__StyledAnchor-sc-hi52k0-0 dsYDDl Links__Link-sc-hi52k0-1 NewBrandButtons__Button-sc-jbqyih-0 gNZZyz ifxyrC">Watch the video</a></span></p></div></div></div></div></div></div></div></div><div class="Box-sc-9k7r7d-0 ColorVariantWrapper__StyledColorVariantWrapper-sc-1xt4ubz-2 bheGU ihWHht"><div overflow="hidden" class="Box-sc-9k7r7d-0 iIuGoG"><div class="Box-sc-9k7r7d-0 flkFQR"><h2 font-weight="bold" font-size="lg,,,xl" letter-spacing="-0.011em" font-family="Trustpilot Display" class="Headers__StyledHeader-sc-1erae96-1 jNErvT">This may also interest you...</h2><div display="flex" class="Box-sc-9k7r7d-0 elMUHA"><div class="Box-sc-9k7r7d-0 bMJhrI"><div height="" class="Box-sc-9k7r7d-0 NewBrandRichText__Container-sc-3fce28-11 bheGU ksswfx"><div class="Box-sc-9k7r7d-0 NewBrandRichText__RichtextWrapper-sc-3fce28-8 NewBrandRichText___StyledRichtextWrapper-sc-3fce28-10 bheGU dyuQLC"><div class="Box-sc-9k7r7d-0 dcPMPx"><div display="flex," class="Box-sc-9k7r7d-0 components__ResourceMediaSpacing-sc-c7nm6s-0 gctbOY cnygSh"></div></div><h6 font-weight="bold" font-size="xxs" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 ecpdeh">Customer engagement</h6><h2 font-weight="bold" font-size="lg,,,xl" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 jqGysS">Respond to Reviews</h2><p font-size="xs" class="Box-sc-9k7r7d-0 components__StyledParagraph-sc-c7nm6s-2 ksyWpo">Write back to your customers to thank them, solve issues, and show the world that you genuinely care about your customers. Trustpilot makes it easy to keep up with all your reviews with notification emails and smart integrations.</p><div class="Box-sc-9k7r7d-0 dcPMPx"><a href="/features/respond-to-reviews" font-weight="500" class="Links__StyledAnchor-sc-hi52k0-0 dsYDDl Links__Link-sc-hi52k0-1 Links__ArrowedLink-sc-hi52k0-2 fRnNZF fdCNgY">Read more</a></div></div></div></div><div class="Box-sc-9k7r7d-0 bMJhrI"><div height="" class="Box-sc-9k7r7d-0 NewBrandRichText__Container-sc-3fce28-11 bheGU ksswfx"><div class="Box-sc-9k7r7d-0 NewBrandRichText__RichtextWrapper-sc-3fce28-8 NewBrandRichText___StyledRichtextWrapper-sc-3fce28-10 bheGU dyuQLC"><div class="Box-sc-9k7r7d-0 dcPMPx"><div display="flex," class="Box-sc-9k7r7d-0 components__ResourceMediaSpacing-sc-c7nm6s-0 gctbOY cnygSh"></div></div><h6 font-weight="bold" font-size="xxs" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 ecpdeh">Review Invitations</h6><h2 font-weight="bold" font-size="lg,,,xl" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 jqGysS">All you have to do is ask</h2><p font-size="xs" class="Box-sc-9k7r7d-0 components__StyledParagraph-sc-c7nm6s-2 ksyWpo">Our robust selection of review invitation methods means you’ll never miss an opportunity for customer feedback. Start earning more verified reviews more quickly, so you can start celebrating the uptick in ROI.</p><div class="Box-sc-9k7r7d-0 dcPMPx"><a href="/features/review-invitations" font-weight="500" class="Links__StyledAnchor-sc-hi52k0-0 dsYDDl Links__Link-sc-hi52k0-1 Links__ArrowedLink-sc-hi52k0-2 fRnNZF fdCNgY">Read more</a></div></div></div></div><div class="Box-sc-9k7r7d-0 bMJhrI"><div height="" class="Box-sc-9k7r7d-0 NewBrandRichText__Container-sc-3fce28-11 bheGU ksswfx"><div class="Box-sc-9k7r7d-0 NewBrandRichText__RichtextWrapper-sc-3fce28-8 NewBrandRichText___StyledRichtextWrapper-sc-3fce28-10 bheGU dyuQLC"><div class="Box-sc-9k7r7d-0 dcPMPx"><div display="flex," class="Box-sc-9k7r7d-0 components__ResourceMediaSpacing-sc-c7nm6s-0 gctbOY cnygSh"></div></div><h6 font-weight="bold" font-size="xxs" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 ecpdeh">Review Insights</h6><h2 font-weight="bold" font-size="lg,,,xl" letter-spacing="-0.011em" class="Headers__StyledHeader-sc-1erae96-1 jqGysS">Make data-driven decisions</h2><p font-size="xs" class="Box-sc-9k7r7d-0 components__StyledParagraph-sc-c7nm6s-2 ksyWpo">Machine learning sorts all of your reviews and categorizes customer sentiment by our default options — or your own custom review topics — so you can monitor any changes to customer satisfaction in the areas that are most important to your business.</p><div class="Box-sc-9k7r7d-0 dcPMPx"><a href="/features/service-reviews" font-weight="500" class="Links__StyledAnchor-sc-hi52k0-0 dsYDDl Links__Link-sc-hi52k0-1 Links__ArrowedLink-sc-hi52k0-2 fRnNZF fdCNgY">Read more</a></div></div></div></div></div></div></div></div><div class="Box-sc-9k7r7d-0 ColorVariantWrapper__StyledColorVariantWrapper-sc-1xt4ubz-2 bheGU cZpRNY"><div overflow="hidden" title="Features page: flag report reviews - want to know more?" class="Box-sc-9k7r7d-0 ctrDNJ"><div class="Box-sc-9k7r7d-0 jWbEAY"><div height="" class="Box-sc-9k7r7d-0 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