Advance Your Skills as an IT Help Desk Specialist Learning Path

<!DOCTYPE html> <html lang="en"> <head> <meta name="pageKey" content="d_learning_path_guest">  <meta name="locale" content="en_US"> <meta id="config" data-app-version="2.0.2217" data-call-tree-id="AAYn2oqLM9dZAkoFiGw28A==" data-multiproduct-name="learning-guest-frontend" data-service-name="learning-guest-frontend" data-browser-id="79f5411d-ba19-4457-87d5-310547c07e93" data-enable-page-view-heartbeat-tracking data-page-instance="urn:li:page:learning_path_guest;hU7fCyKVRuqM1PKXlriLKw==" data-disable-jsbeacon-pagekey-suffix="false" data-member-id="0"> <link rel="canonical" href="https://www.linkedin.com/learning/paths/advance-your-skills-as-an-it-help-desk-specialist">     <link rel="manifest" href="/homepage-guest/manifest.json" crossorigin="use-credentials">  <script> function getDfd() {let yFn,nFn;const p=new Promise(function(y, n){yFn=y;nFn=n;});p.resolve=yFn;p.reject=nFn;return p;} window.lazyloader = getDfd(); window.tracking = getDfd(); window.impressionTracking = getDfd(); window.ingraphTracking = getDfd(); window.appDetection = getDfd(); window.pemTracking = getDfd(); </script>  <link rel="icon" href="https://static.licdn.com/aero-v1/sc/h/444zstxv7s91nepfm5et6ofge"> <title>Advance Your Skills as an IT Help Desk Specialist Learning Path | LinkedIn Learning, formerly Lynda.com</title> <meta name="robots" content="noarchive, max-image-preview:large"> <meta name="description" content="Help desk specialists need technical knowledge and strong customer service skills to successfully resolve issues and communicate with customers. 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Advance your knowledge of hardware and software administration and troubleshooting, plus strengthen your skills in communication and conflict resolution.</p> <ul> <li> <p class="path-description__learning-outcome"><strong>Build</strong> your communication skills for successful interactions.</p> </li> <li> <p class="path-description__learning-outcome"><strong>Learn</strong> how to resolve hardware and software issues.</p> </li> <li> <p class="path-description__learning-outcome"><strong>Discover</strong> how to communicate with upset customers.</p> </li> </ul> </div> </section> </div> <section class="core-section-container my-3 learning-path">  <h2 class="core-section-container__title section-title"> Courses </h2>  <div class="core-section-container__content break-words"> <ol class="learning-path__list"> <li class="learning-path__item"> <p class="learning-path__item-index"> 1 </p> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/windows-10-configure-and-support-core-services-14431120?trk=learning-path" data-tracking-control-name="learning-path" data-tracking-will-navigate> <span class="sr-only"> Windows 10: Configure and Support Core Services </span> </a> <div class="base-main-card__media relative w-[228px] block h-[134px] overflow-hidden flex-shrink-0 rounded-[2px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px] "> <img alt="Windows 10: Configure and Support Core Services" data-delayed-url="https://media.licdn.com/dms/image/v2/C560DAQFWeE9toDLZ-A/learning-public-crop_288_512/learning-public-crop_288_512/0/1638901954967?e=2147483647&v=beta&t=pjd8hdppD_PXI4sKLyvou0VNLSqEMLrwHD2IGl9jrYg"> <div class="main-learning-course-card__duration"> 2h 43m </div>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full"> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Windows 10: Configure and Support Core Services </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden"> By: Joli Ballew </h4> <p class="base-main-card__description body-text text-color-text"> Prepare for Exam MD-100: Windows 10 by reviewing how to configure networking, storage, data access, data usage, and Remote Management in Windows 10. </p> <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">9,933 viewers</span> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">Released Dec 9, 2021</span> </div> </div>  </div> </li> <li class="learning-path__item"> <p class="learning-path__item-index"> 2 </p> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/windows-10-manage-and-maintain-windows-10-2019?trk=learning-path" data-tracking-control-name="learning-path" data-tracking-will-navigate> <span class="sr-only"> Windows 10: Manage and Maintain Windows 10 </span> </a> <div class="base-main-card__media relative w-[228px] block h-[134px] overflow-hidden flex-shrink-0 rounded-[2px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px] "> <img alt="Windows 10: Manage and Maintain Windows 10" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHwdHRPswHQiA/learning-public-crop_288_512/learning-public-crop_288_512/0/1567185863698?e=2147483647&v=beta&t=olhgU9Wd2l3dVB5hUls5CTavbqd2gKkNaTEpXb-IwG4"> <div class="main-learning-course-card__duration"> 2h 20m </div>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full"> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Windows 10: Manage and Maintain Windows 10 </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden"> By: Joli Ballew </h4> <p class="base-main-card__description body-text text-color-text"> Extend the life of your PCs—and review key topics measured on Exam MD-100: Windows 10—by learning how to perform basic management and maintenance of Windows 10. </p> <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">32,971 viewers</span> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">Released Aug 30, 2019</span> </div> </div>  </div> </li> <li class="learning-path__item"> <p class="learning-path__item-index"> 3 </p> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/windows-10-for-it-support-advanced-troubleshooting?trk=learning-path" data-tracking-control-name="learning-path" data-tracking-will-navigate> <span class="sr-only"> Windows 10 for IT Support: Advanced Troubleshooting </span> </a> <div class="base-main-card__media relative w-[228px] block h-[134px] overflow-hidden flex-shrink-0 rounded-[2px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px] "> <img alt="Windows 10 for IT Support: Advanced Troubleshooting" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQEfVJiyg1aJNA/learning-public-crop_288_512/learning-public-crop_288_512/0/1664469296114?e=2147483647&v=beta&t=Ko9LQEREe5uUGyfbjqOhtt4YWg_nPYkxdGL0o4VgOkA"> <div class="main-learning-course-card__duration"> 1h 54m </div>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full"> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Windows 10 for IT Support: Advanced Troubleshooting </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden"> By: Brien Posey </h4> <p class="base-main-card__description body-text text-color-text"> Explore advanced troubleshooting concepts around Windows 10, including hardware, devices, network and remote connectivity, performance, and updates. </p> <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">60,184 viewers</span> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">Released Sep 30, 2022</span> </div> </div>  </div> </li> <li class="learning-path__item"> <p class="learning-path__item-index"> 4 </p> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/learning-pc-maintenance-and-performance-2021?trk=learning-path" data-tracking-control-name="learning-path" data-tracking-will-navigate> <span class="sr-only"> Learning PC Maintenance and Performance (2021) </span> </a> <div class="base-main-card__media relative w-[228px] block h-[134px] overflow-hidden flex-shrink-0 rounded-[2px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px] "> <img alt="Learning PC Maintenance and Performance (2021)" data-delayed-url="https://media.licdn.com/dms/image/v2/C560DAQF9UFc_iwxJKQ/learning-public-crop_288_512/learning-public-crop_288_512/0/1630519303856?e=2147483647&v=beta&t=-w1hSb0LkFaEn0l5lmDSVDSTQdkleLX9uzn4lTgNlKc"> <div class="main-learning-course-card__duration"> 52m </div>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full"> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Learning PC Maintenance and Performance (2021) </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden"> By: Dan Gookin </h4> <p class="base-main-card__description body-text text-color-text"> Maintain the performance of your PC. Learn how to make sure your system is running at its peak by adjusting Windows security settings, backup and recovery options, and updates. </p> <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">22,863 viewers</span> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">Released Sep 3, 2021</span> </div> </div>  </div> </li> <li class="learning-path__item"> <p class="learning-path__item-index"> 5 </p> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/computer-components-and-peripherals-for-it-technicians-22837007?trk=learning-path" data-tracking-control-name="learning-path" data-tracking-will-navigate> <span class="sr-only"> Computer Components and Peripherals for IT Technicians </span> </a> <div class="base-main-card__media relative w-[228px] block h-[134px] overflow-hidden flex-shrink-0 rounded-[2px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px] "> <img alt="Computer Components and Peripherals for IT Technicians" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQHp9iAHclkIBA/learning-public-crop_288_512/learning-public-crop_288_512/0/1693851737005?e=2147483647&v=beta&t=mwkwmwda9VHYfSkULk4EgI51YT0rtmf8EbsN3i9XGWE"> <div class="main-learning-course-card__duration"> 1h 58m </div>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full"> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Computer Components and Peripherals for IT Technicians </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden"> By: Dan Gookin </h4> <p class="base-main-card__description body-text text-color-text"> Learn how to maintain a computer—inside and out. Learn how to manage internal and external components, such as processors, motherboards, monitors, and printers. </p> <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">17,186 viewers</span> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">Released Sep 8, 2023</span> </div> </div>  </div> </li> <li class="learning-path__item"> <p class="learning-path__item-index"> 6 </p> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/it-service-desk-customer-service-fundamentals?trk=learning-path" data-tracking-control-name="learning-path" data-tracking-will-navigate> <span class="sr-only"> IT Service Desk: Customer Service Fundamentals </span> </a> <div class="base-main-card__media relative w-[228px] block h-[134px] overflow-hidden flex-shrink-0 rounded-[2px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px] "> <img alt="IT Service Desk: Customer Service Fundamentals" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D0DAQHx-DhtZTgkVw/learning-public-crop_288_512/learning-public-crop_288_512/0/1567195539195?e=2147483647&v=beta&t=woulEPl05Mcv3P6i_BL5NVaNDaaiVqe8ReY9XxTChjs"> <div class="main-learning-course-card__duration"> 1h 51m </div>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full"> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> IT Service Desk: Customer Service Fundamentals </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden"> By: Fancy Mills-Knebel </h4> <p class="base-main-card__description body-text text-color-text"> Learn tools, techniques, and strategies you can implement to elevate the quality of customer service you provide in your IT service desk role. </p> <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">142,258 viewers</span> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">Released Mar 22, 2017</span> </div> </div>  </div> </li> <li class="learning-path__item"> <p class="learning-path__item-index"> 7 </p> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/writing-customer-service-emails-22379835?trk=learning-path" data-tracking-control-name="learning-path" data-tracking-will-navigate> <span class="sr-only"> Writing Customer Service Emails </span> </a> <div class="base-main-card__media relative w-[228px] block h-[134px] overflow-hidden flex-shrink-0 rounded-[2px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px] "> <img alt="Writing Customer Service Emails" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQHNhnO1A6_T4Q/learning-public-crop_288_512/learning-public-crop_288_512/0/1686353106982?e=2147483647&v=beta&t=6c3JO_bYoW6e_TWn2W-uAM3wTsSPawaGdpuv7BMyTGQ"> <div class="main-learning-course-card__duration"> 1h 5m </div>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full"> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Writing Customer Service Emails </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden"> By: Leslie O'Flahavan </h4> <p class="base-main-card__description body-text text-color-text"> Want to write excellent customer service email? Learn the traits your emails must have, so that your written communications provide answers, build rapport, and prevent write-backs. </p> <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">42,033 viewers</span> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">Released Jun 13, 2023</span> </div> </div>  </div> </li> <li class="learning-path__item"> <p class="learning-path__item-index"> 8 </p> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/phone-based-customer-service?trk=learning-path" data-tracking-control-name="learning-path" data-tracking-will-navigate> <span class="sr-only"> Phone-Based Customer Service </span> </a> <div class="base-main-card__media relative w-[228px] block h-[134px] overflow-hidden flex-shrink-0 rounded-[2px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px] "> <img alt="Phone-Based Customer Service" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQFjSHWCcikLXg/learning-public-crop_288_512/learning-public-crop_288_512/0/1591394884791?e=2147483647&v=beta&t=nxf5HC4N_i52bsMYpWwoiszW1Vme3AQaTbLv8_s9ZcE"> <div class="main-learning-course-card__duration"> 48m </div>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full"> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Phone-Based Customer Service </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden"> By: Jeff Toister </h4> <p class="base-main-card__description body-text text-color-text"> Learn how to identify and address the unique challenges posed by serving customers over the phone. </p> <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">402,307 viewers</span> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">Released May 23, 2016</span> </div> </div>  </div> </li> <li class="learning-path__item"> <p class="learning-path__item-index"> 9 </p> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/customer-service-problem-solving-and-troubleshooting-16015212?trk=learning-path" data-tracking-control-name="learning-path" data-tracking-will-navigate> <span class="sr-only"> Customer Service: Problem-Solving and Troubleshooting </span> </a> <div class="base-main-card__media relative w-[228px] block h-[134px] overflow-hidden flex-shrink-0 rounded-[2px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px] "> <img alt="Customer Service: Problem-Solving and Troubleshooting" data-delayed-url="https://media.licdn.com/dms/image/v2/C560DAQEjBF7BQPTFmA/learning-public-crop_288_512/learning-public-crop_288_512/0/1666893705579?e=2147483647&v=beta&t=8ltZz7Mqsa9zE-2ljc7I1nhdiTLKxjLmdBy6HWYrVDA"> <div class="main-learning-course-card__duration"> 35m </div>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full"> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Customer Service: Problem-Solving and Troubleshooting </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden"> By: Noah Fleming </h4> <p class="base-main-card__description body-text text-color-text"> Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. </p> <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">161,480 viewers</span> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">Released Oct 31, 2022</span> </div> </div>  </div> </li> <li class="learning-path__item"> <p class="learning-path__item-index"> 10 </p> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/working-with-upset-customers-22154277?trk=learning-path" data-tracking-control-name="learning-path" data-tracking-will-navigate> <span class="sr-only"> Working with Upset Customers </span> </a> <div class="base-main-card__media relative w-[228px] block h-[134px] overflow-hidden flex-shrink-0 rounded-[2px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px] "> <img alt="Working with Upset Customers" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQE6o_Qe0bAf8w/learning-public-crop_288_512/learning-public-crop_288_512/0/1680800481821?e=2147483647&v=beta&t=br-oDFjDDeooefBHXLfy4dNAujV18krc8jESmDQiCtU"> <div class="main-learning-course-card__duration"> 47m </div>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full"> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Working with Upset Customers </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden"> By: Jeff Toister </h4> <p class="base-main-card__description body-text text-color-text"> Learn strategies you can leverage to proactively recognize, de-escalate, and repair situations where a customer has become angry or upset. </p> <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">69,637 viewers</span> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">Released Apr 10, 2023</span> </div> </div>  </div> </li> <li class="learning-path__item"> <p class="learning-path__item-index"> 11 </p> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-main-card flex flex-wrap py-2 pr-2 babybear:pr-0 base-main-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/innovative-customer-service-techniques?trk=learning-path" data-tracking-control-name="learning-path" data-tracking-will-navigate> <span class="sr-only"> Innovative Customer Service Techniques </span> </a> <div class="base-main-card__media relative w-[228px] block h-[134px] overflow-hidden flex-shrink-0 rounded-[2px] babybear:w-full babybear:h-auto babybear:min-h-[134px] babybear:max-h-[250px] "> <img alt="Innovative Customer Service Techniques" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHiJqYpnxTctg/learning-public-crop_288_512/learning-public-crop_288_512/0/1585335032982?e=2147483647&v=beta&t=4BiXm5rFyRChGzHlhfbdpdMx-yMJDmtFip8QQxOHFYM"> <div class="main-learning-course-card__duration"> 43m </div>  </div> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full"> <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> Innovative Customer Service Techniques </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden"> By: Jeff Toister </h4> <p class="base-main-card__description body-text text-color-text"> Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork. </p> <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">205,922 viewers</span> <span class="body-text text-color-text-low-emphasis base-main-card__metadata-item">Released Jan 26, 2016</span> </div> </div>  </div> </li> </ol> <div class="learning-path__upon-completion"> <icon class="learning-path__upon-completion-icon" data-svg-class-name="learning-path__upon-completion-icon--svg" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/830lws4x89jt96ggsqmqcp32f"></icon> <span class="learning-path__upon-completion-text">Earn your badge of completion</span> </div> </div> </section> </div> </section> <section class="right-rail papabear:w-right-rail-width papabear:ml-column-gutter mamabear:max-w-[790px] mamabear:px-mobile-container-padding babybear:max-w-[790px] babybear:px-mobile-container-padding"> <section class="aside-section-container mb-4 path-instructors"> <h2 class="aside-section-container__title section-title"> Instructors </h2>  <div class="aside-section-container__content break-words">  <a href="https://www.linkedin.com/in/joliballew?trk=learning-path" target="_self" data-tracking-control-name="learning-path" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <img class="inline-block relative rounded-[50%] w-6 h-6 " data-delayed-url="https://media.licdn.com/dms/image/v2/C4E03AQGHHcqAKZzRtQ/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1629485999263?e=2147483647&v=beta&t=9gASZYJDpbezZhahnZodGhSWe8MUW8qGadxGdi1TWQQ" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Joli Ballew  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words "> Full Time Professor at Dallas College </p>     </div>  </a>  <a href="https://www.linkedin.com/in/brien-posey-a02a5b3?trk=learning-path" target="_self" data-tracking-control-name="learning-path" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <img class="inline-block relative rounded-[50%] w-6 h-6 bg-color-entity-ghost-background" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Brien Posey  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words "> Scientist-Astronaut Candidate, Internationally Best Selling Technology Author, and Speaker </p>     </div>  </a>  <a href="https://www.linkedin.com/in/dan-gookin-46995713?trk=learning-path" target="_self" data-tracking-control-name="learning-path" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <img class="inline-block relative rounded-[50%] w-6 h-6 " data-delayed-url="https://media.licdn.com/dms/image/v2/C5603AQE5wSoFm9C8ow/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1653757743237?e=2147483647&v=beta&t=ZJWGs7WstMJhlToJ_hQfNE_9FyBDxT7xZwQlCyP5dH0" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Dan Gookin  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words "> Mad Genius </p>     </div>  </a>  <a href="https://www.linkedin.com/in/fancymills?trk=learning-path" target="_self" data-tracking-control-name="learning-path" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <img class="inline-block relative rounded-[50%] w-6 h-6 bg-color-entity-ghost-background" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Fancy Mills-Knebel  </h3>      </div>  </a>  <a href="https://www.linkedin.com/in/leslieoflahavan?trk=learning-path" target="_self" data-tracking-control-name="learning-path" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <img class="inline-block relative rounded-[50%] w-6 h-6 " data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQGkeefgLPpsVg/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1516236061328?e=2147483647&v=beta&t=JWx9FZ5KHHSC7WRHwTcAwePJ7-aQcUWn1xONKlQRkHE" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Leslie O'Flahavan  </h3>      </div>  </a>  <a href="https://www.linkedin.com/in/jefftoister?trk=learning-path" target="_self" data-tracking-control-name="learning-path" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <img class="inline-block relative rounded-[50%] w-6 h-6 " data-delayed-url="https://media.licdn.com/dms/image/v2/D5603AQFqEEH4UyvcMA/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1680208161195?e=2147483647&v=beta&t=Jq-7IcDQSAVgsX7-gOO8xX4UnNE30QnY74ToWpIOMTw" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Jeff Toister  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words "> Keynote Speaker | The Service Culture Guide </p>     </div>  </a>  <a href="https://www.linkedin.com/in/noahfleming?trk=learning-path" target="_self" data-tracking-control-name="learning-path" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <img class="inline-block relative rounded-[50%] w-6 h-6 " data-delayed-url="https://media.licdn.com/dms/image/v2/C5603AQEBkezSES-Ltw/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1610051538244?e=2147483647&v=beta&t=AY_txuFjR5EKPa-ABkFujsSaLCjXKtYkClG4k0Nmzyk" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Noah Fleming  </h3> <p class="base-aside-card__subtitle font-sans text-sm text-color-text leading-open mt-0.5 break-words "> Transform Your Customer Growth & Sales | Author of Evergreen & The Customer Loyalty Loop | Creator of The 1-Day Sales Process™ | Keynote Speaker | Let’s Talk Results: $5B+ Growth For Clients! </p>     </div>  </a>  <a href="https://www.linkedin.com/learning/instructors/madecraft?trk=learning-path" target="_self" data-tracking-control-name="learning-path" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-aside-card flex my-1.5 base-aside-card--link">   <img class="inline-block relative rounded-[50%] w-6 h-6 bg-color-entity-ghost-background" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <div class="base-aside-card__info self-center pl-0.5 flex flex-col flex-1"> <h3 class="base-aside-card__title font-sans text-md font-bold text-color-text relative"> Madecraft  </h3>      </div>  </a> </div> </section> <section class="aside-section-container mb-4 aside-topics"> <h2 class="aside-section-container__title section-title"> Related Topics </h2>  <div class="aside-section-container__content break-words"> <ul class="aside-topics__pill-list"> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/customer-service-3?trk=learning-path_aside-topics" data-tracking-control-name="learning-path_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Customer Service </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/it-help-desk-5?trk=learning-path_aside-topics" data-tracking-control-name="learning-path_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> IT Help Desk </a> </li> </ul> </div> </section> </section> </main> <div class="pre-footer "> <section class="tw-linkster bg-cool-gray-20 browse-map" data-impression-id="learning-path_linkster" data-js-module-id="linkster"> <div class="max-w-screen-content-max-w w-full flex justify-between my-0 mx-auto mamabear:px-3 babybear:px-2 babybear:flex-col"> <div class="flex-1 w-1/2 pt-2 pr-4 pb-4 pl-0 babybear:pb-2 babybear:w-full babybear:border-b-1 babybear:border-solid babybear:border-color-border-low-emphasis babybear:last:border-b-0"> <h3 class="text-md font-bold text-color-text leading-open"> Explore Business Topics </h3> <ul class="my-1"> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/business-analysis-and-strategy?trk=learning-path_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-path_browsemap_link" data-tracking-will-navigate> Business Analysis and Strategy </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/business-software-and-tools?trk=learning-path_browsemap_link" data-js-module-id="link-column-link" 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data-tracking-control-name="learning-path_browsemap_link" data-tracking-will-navigate> Leadership and Management </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/marketing-2?trk=learning-path_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-path_browsemap_link" data-tracking-will-navigate> Marketing </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/professional-development?trk=learning-path_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-path_browsemap_link" data-tracking-will-navigate> Professional Development </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/project-management?trk=learning-path_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-path_browsemap_link" data-tracking-will-navigate> Project Management </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/sales-3?trk=learning-path_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-path_browsemap_link" data-tracking-will-navigate> Sales </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/small-business-and-entrepreneurship?trk=learning-path_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-path_browsemap_link" data-tracking-will-navigate> Small Business and Entrepreneurship </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/training-and-education?trk=learning-path_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-path_browsemap_link" data-tracking-will-navigate> Training and Education </a> </li> </ul> <a class="link tw-linkster-general-link" aria-label="See all business courses" href="https://www.linkedin.com/learning/topics/business?trk=learning-path_browsemap_general-link" data-tracking-control-name="learning-path_browsemap_general-link" data-tracking-will-navigate> See all </a> </div> <div class="flex-1 w-1/2 pt-2 pr-4 pb-4 pl-0 babybear:pb-2 babybear:w-full babybear:border-b-1 babybear:border-solid babybear:border-color-border-low-emphasis babybear:last:border-b-0"> <h3 class="text-md font-bold text-color-text leading-open"> Explore Creative Topics </h3> <ul class="my-1"> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/aec?trk=learning-path_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-path_browsemap_link" data-tracking-will-navigate> AEC </a> 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class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-da_DK" data-locale="da_DK" role="menuitem" lang="da_DK"> Dansk (Danish) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Deutsch (German)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-de_DE" data-locale="de_DE" role="menuitem" lang="de_DE"> Deutsch (German) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Ελληνικά (Greek)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer 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lang="hi_IN"> हिंदी (Hindi) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Magyar (Hungarian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-hu_HU" data-locale="hu_HU" role="menuitem" lang="hu_HU"> Magyar (Hungarian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Bahasa Indonesia (Indonesian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-in_ID" data-locale="in_ID" role="menuitem" lang="in_ID"> Bahasa Indonesia (Indonesian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Italiano (Italian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-it_IT" data-locale="it_IT" role="menuitem" lang="it_IT"> Italiano (Italian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="עברית (Hebrew)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-iw_IL" data-locale="iw_IL" role="menuitem" lang="iw_IL"> עברית (Hebrew) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="日本語 (Japanese)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ja_JP" data-locale="ja_JP" role="menuitem" lang="ja_JP"> 日本語 (Japanese) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="한국어 (Korean)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ko_KR" data-locale="ko_KR" role="menuitem" lang="ko_KR"> 한국어 (Korean) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="मराठी (Marathi)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-mr_IN" data-locale="mr_IN" role="menuitem" lang="mr_IN"> मराठी (Marathi) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Bahasa Malaysia (Malay)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ms_MY" data-locale="ms_MY" role="menuitem" lang="ms_MY"> Bahasa Malaysia (Malay) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Nederlands (Dutch)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action 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data-tracking-control-name="language-selector-pa_IN" data-locale="pa_IN" role="menuitem" lang="pa_IN"> ਪੰਜਾਬੀ (Punjabi) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Polski (Polish)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-pl_PL" data-locale="pl_PL" role="menuitem" lang="pl_PL"> Polski (Polish) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Português (Portuguese)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-pt_BR" data-locale="pt_BR" role="menuitem" lang="pt_BR"> Português (Portuguese) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Română (Romanian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ro_RO" data-locale="ro_RO" role="menuitem" lang="ro_RO"> Română (Romanian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Русский (Russian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ru_RU" data-locale="ru_RU" role="menuitem" lang="ru_RU"> Русский (Russian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Svenska (Swedish)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-sv_SE" data-locale="sv_SE" role="menuitem" lang="sv_SE"> Svenska (Swedish) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="తెలుగు (Telugu)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-te_IN" data-locale="te_IN" role="menuitem" lang="te_IN"> తెలుగు (Telugu) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="ภาษาไทย (Thai)" class="font-sans text-xs link block 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