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class="nav-dropdown-link w-dropdown-link">Developer Docs</a></nav></div><div class="nav-button-wrap navigation"><a href="https://app.userflow.com/app/sign-in?__hstc=17958374.732a3001c521056a8c4cee5bb17d47c5.1721370265869.1729849049053.1730088044328.24&__hssc=17958374.3.1730088044328&__hsfp=3499748124" class="nav-link icon w-inline-block"><div class="nav-icon-wrap"><img loading="lazy" src="https://cdn.prod.website-files.com/666bc9172254723eadc4af82/671b266ef78f063b3417c33b_sign-in-light.svg" alt="sign" class="nav-icon-light"/><img loading="lazy" src="https://cdn.prod.website-files.com/666bc9172254723eadc4af82/671b210cefebad642f8669a1_sign-in.svg" alt="sign" class="nav-icon-dark"/></div></a><a href="/demo#schedule" class="secondary-button small navigation w-button">View a Demo</a><a href="https://app.userflow.com/app/create-account" class="primary-button navigation w-button">Start Free Trial</a></div></div></nav><div class="nav-menu-button-area"><a href="https://app.userflow.com/app/create-account" class="primary-button navigation mobile w-button">Start Free Trial</a><div data-w-id="70b3e3bc-be99-b6f6-e925-a9f4623c3870" class="nav-menu-button"><div class="nav-menu-line"></div><div class="nav-menu-line"></div><div class="nav-menu-line"></div></div></div></div></div></div></div></div></div><div class="policies-section mt120"><div class="w-layout-blockcontainer container w-container"><div class="policies-area"><div class="policies-top-bar"><a href="/policies" class="policies-bar-text link">Policies</a><div class="policies-arrow-wrap"><img src="https://cdn.prod.website-files.com/666bc9172254723eadc4af82/66752765ed2d0f19112c2c82_policies-arrow.svg" loading="lazy" width="Auto" height="Auto" alt="icon" class="policies-arrow-icon"/></div><p class="policies-bar-text">Security</p></div><h1 class="section-title">Userflow Security</h1><div class="policies-summary-wrap"><div class="policies-summary w-richtext"><p>At Userflow, security is our absolute highest priority. In the spirit of openness and transparency, here are some of the security measures we take to protect and defend the Userflow platform.</p><h3>SOC 2 Type 2 Compliant</h3><p>To prove our high commitment to strong security, availability and privacy, we have gone through SOC 2 Type 2 certification with the help of <a href="https://drata.com/">Drata</a> and <a href="https://www.johansonllp.com/">Johanson Group LLP</a>.</p><figure style="max-width:216px" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/6674fb6f9c918d8174bccbca/66c96fbf28a66d95eba9865e_66c96fbbd4581555f3b1a342_SOC-Image.png" loading="lazy" alt=""/></div></figure><h3>We protect your data</h3><p>All data is written to multiple disks instantly, backed up daily, and stored in multiple locations. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.</p><h3>Your users’ data never leaves our servers</h3><p>We distinguish between data about your users and data about you, yourself. While, for example, your billing information is shared with Stripe, and your profile is accessible to us in our help desk software, any data about your users are never shared with any external providers, and never leaves our server cluster hosted with Google Cloud Platform.</p><h3>We don’t collect information from your users’ browsers</h3><p>When Userflow.js is installed in your app, the only information that’s required to be sent to Userflow is the current user’s ID (or a hash of the ID, if you don’t want to share the ID either). Any user attributes you want to include is completely in your control. By default, Userflow also tracks page views including the current URL, but this can be turned off.</p><p>To be perfectly clear: Userflow does not collect any information from your users’ browsers. All logic such as “whether an element is present” or “what the value of a text input is” is handled 100% client-side and never leaves the browser.</p><h3>Encrypting data in transit</h3><p>Whenever your data is in transit between you (or your users) and us, everything is encrypted, and sent using HTTPS.</p><p>During a user agent’s (typically a web browser) first site visit, Userflow sends a Strict Transport Security Header (HSTS) to the user agent that ensures that all future requests should be made via HTTPS even if a link to Userflow is specified as HTTP. Additionally, we use HSTS preload, guaranteeing that requests are never – not even the very first – made over a non-encrypted connection. Cookies are also set with a secure flag.</p><h3>Encrypting data at rest</h3><p>Any files that you upload to us are stored and are encrypted at rest using Google Cloud Storage.</p><p>Flows/tour content, user attributes and events is stored in our Google Cloud SQL instance (Postgres), which also uses encryption at rest.</p><p>Our backups of your data are likewise encrypted.</p><h3>Hosted on Google Cloud Platform</h3><p>Userflow is hosted on Google Cloud Platform. Our database is managed by Google Cloud SQL, ensuring redundancy, high availability and trustworthy automated, encrypted backups.</p><p>Google Cloud Platform is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security. Read more about the specific certifications on the <a href="https://cloud.google.com/security/compliance"><strong>GCP compliance page</strong></a>.</p><h3>Concurrency and rate limiting</h3><p>We employ several layers to protect against abuse and DoS attacks, such as concurrency limiting (limits number of active requests) and rate limiting (limits number of requests over time). Our servers gracefully queue requests when under high load, and handles them at a safe pace.</p><h3>Organizational practices</h3><ul role="list"><li>We operate under the principle of least privilege: Employees are assigned the lowest level of access that allows them to do their work.</li><li>Two-factor authentication is enforced in all sensitive systems.</li><li>All employees are required to use approved password managers (like Lastpass or 1Password) to generate and store strong passwords that are never reused.</li><li>All employees are required to encrypt local hard drives and enable screen locking for device security.</li><li>All access to application admin functionalities is restricted to a small subset of Userflow staff.</li><li>We never store customer data on personal devices (like laptops).</li></ul><h3>Development practices</h3><ul role="list"><li>All code changes are thoroughly tested through our Continuous Integration software.</li><li>All code changes is tested in a staging environment before deploying to production.</li><li>We use automatic security vulnerability detection tools to alert us when our dependencies have known security issues. We are aggressive about applying patches and deploying quickly.</li><li>We use several tools and services to automatically monitor uptime and site availability. Key employees receive automatic email and SMS notifications in the case of downtime or emergencies.</li><li>Logs are permanently deleted after 14 days.</li></ul><h3>Penetration testing</h3><p>On top of our development-related continuous testing, we also conduct periodic third-party manual penetration testing of both our application and infrastructure. You can request a copy of our latest report at <a href="mailto:security@userflow.com"><strong>security@userflow.com</strong></a>.</p><h3>Regularly-updated infrastructure</h3><p>Our software infrastructure is updated regularly with the latest security patches. Our products run on a dedicated network which is locked down with firewalls and carefully monitored. While perfect security is a moving target, we work with security researchers to keep up with the state-of-the-art in web security.</p><h3>We protect your billing information</h3><p>All credit card transactions are processed via Stripe using secure encryption—the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely on a <a href="https://en.wikipedia.org/wiki/Payment_Card_Industry_Data_Security_Standard"><strong>PCI-Compliant network</strong></a>.</p><h3>Have a concern? Need to report an incident?</h3><p>Have you noticed abuse, misuse, an exploit, or experienced an incident with your account? Send urgent or sensitive reports directly to <a href="mailto:security@userflow.com"><strong>security@userflow.com</strong></a>. We’ll get back to you as soon as we can, usually within 24 hours. Please follow up if you don’t hear back. <strong>For requests that aren’t urgent or sensitive</strong>: submit a <a href="mailto:support@userflow.com"><strong>support request</strong></a>.</p><p>Keeping customer data safe and secure is a huge responsibility and a top priority. We work hard to protect our customers from the latest threats. Your input and feedback on our security is always appreciated.</p></div><div class="w-embed"><style> .policies-summary p+h1, .policies-summary p+h2, .policies-summary p+h3, .policies-summary p+h4, .policies-summary ol+h1, .policies-summary ol+h2, .policies-summary ol+h3, .policies-summary ol+h4, .policies-summary ul+h1, .policies-summary ul+h2, .policies-summary ul+h3, .policies-summary ul+h4, .policies-summary blockquote+h1, .policies-summary blockquote+h2, .policies-summary blockquote+h3, .policies-summary blockquote+h4, .policies-summary h1+h1, .policies-summary h1+h2, .policies-summary h1+h3, .policies-summary h1+h4, .policies-summary h2+h1, .policies-summary h2+h2, .policies-summary h2+h3, .policies-summary h2+h4, .policies-summary h3+h1, .policies-summary h3+h2, .policies-summary h3+h3, .policies-summary h3+h4, .policies-summary h4+h1, .policies-summary h4+h2, .policies-summary h4+h3, .policies-summary h4+h4 { margin-top: 2rem; } .policies-summary p+p, .policies-summary p+ol, .policies-summary p+ul, .policies-summary p+pre, .policies-summary p+blockquote, .policies-summary ol+p, .policies-summary ol+ol, .policies-summary ol+ul, .policies-summary ol+pre, .policies-summary ol+blockquote, .policies-summary ul+p, .policies-summary ul+ol, .policies-summary ul+ul, .policies-summary ul+pre, .policies-summary ul+blockquote, .policies-summary pre+p, .policies-summary pre+ol, .policies-summary pre+ul, .policies-summary pre+pre, .policies-summary pre+blockquote, .policies-summary blockquote+p, .policies-summary blockquote+ol, .policies-summary blockquote+ul, .policies-summary blockquote+pre, .policies-summary blockquote+blockquote, .policies-summary h1+p, .policies-summary h1+ol, .policies-summary h1+ul, .policies-summary h1+pre, .policies-summary h1+blockquote, .policies-summary h2+p, .policies-summary h2+ol, .policies-summary h2+ul, .policies-summary h2+pre, .policies-summary h2+blockquote, .policies-summary h3+p, .policies-summary h3+ol, .policies-summary h3+ul, .policies-summary h3+pre, .policies-summary h3+blockquote, .policies-summary h4+p, .policies-summary h4+ol, .policies-summary h4+ul, .policies-summary h4+pre, .policies-summary h4+blockquote { margin-top: 1rem; } </style></div></div><div class="security-policies"><h2 class="security-policies-title">Additional policies</h2><div class="securities-collection"><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><ul role="list" class="policies-list"><li class="policies-item security"><a href="/policies/security-acceptable-use" class="policies-link">Acceptable Use Policy</a></li></ul></div><div role="listitem" class="w-dyn-item"><ul role="list" class="policies-list"><li class="policies-item security"><a href="/policies/security-asset-management" class="policies-link">Asset Management Policy</a></li></ul></div><div role="listitem" class="w-dyn-item"><ul role="list" class="policies-list"><li class="policies-item security"><a 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// Select all elements to apply the 'dark' class const navbar = document.querySelector('.header-stickey .nav-whole-area .navbar'); const navMenuLinks = document.querySelectorAll('.header-stickey .nav-whole-area .container .navbar-area .nav-menu .nav-menu-wrap .nav-link'); const navDropdownLinks = document.querySelectorAll('.nav-dropdown-link'); // New selector const navIconsLight = document.querySelectorAll('.nav-icon-light'); const navIconsDark = document.querySelectorAll('.nav-icon-dark'); const navMenuNavigation = document.querySelector('.nav-menu.navigation'); // Initial setup - apply dark mode to elements svgPaths.forEach(path => { path.style.fill = '#fff'; }); navbar.classList.add('dark'); navMenuLinks.forEach(link => { link.classList.add('dark'); }); navDropdownLinks.forEach(link => { link.classList.add('dark'); }); // Apply dark class to dropdown links navIconsLight.forEach(icon => { icon.classList.add('dark'); }); navIconsDark.forEach(icon => { icon.classList.add('dark'); }); if (navMenuNavigation) navMenuNavigation.classList.add('dark'); const heroSectionHeight = heroSection.offsetHeight; let scrolledIntoHero = false; window.addEventListener('scroll', function () { const scrollPosition = window.scrollY; const heroTop = heroSection.offsetTop; const heroBottom = heroSection.offsetTop + heroSectionHeight; if (scrollPosition >= heroTop && scrollPosition <= heroBottom) { if (!scrolledIntoHero) { // Apply dark mode to elements svgPaths.forEach(path => { path.style.fill = '#fff'; }); navbar.classList.add('dark'); navMenuLinks.forEach(link => { link.classList.add('dark'); }); navDropdownLinks.forEach(link => { link.classList.add('dark'); }); // Apply dark class to dropdown links navIconsLight.forEach(icon => { icon.classList.add('dark'); }); navIconsDark.forEach(icon => { icon.classList.add('dark'); }); if (navMenuNavigation) navMenuNavigation.classList.add('dark'); scrolledIntoHero = true; } } else { if (scrolledIntoHero) { // Remove dark mode from elements svgPaths.forEach(path => { path.style.fill = ''; }); navbar.classList.remove('dark'); navMenuLinks.forEach(link => { link.classList.remove('dark'); }); navDropdownLinks.forEach(link => { link.classList.remove('dark'); }); // Remove dark class from dropdown links navIconsLight.forEach(icon => { icon.classList.remove('dark'); }); navIconsDark.forEach(icon => { icon.classList.remove('dark'); }); if (navMenuNavigation) navMenuNavigation.classList.remove('dark'); scrolledIntoHero = false; } } }); function resetFunctionalities() { svgPaths.forEach(path => { path.style.fill = ''; }); navbar.classList.remove('dark'); navMenuLinks.forEach(link => { link.classList.remove('dark'); }); navDropdownLinks.forEach(link => { link.classList.remove('dark'); }); // Reset dark class on dropdown links navIconsLight.forEach(icon => { icon.classList.remove('dark'); }); navIconsDark.forEach(icon => { icon.classList.remove('dark'); }); if (navMenuNavigation) navMenuNavigation.classList.remove('dark'); scrolledIntoHero = false; } } </script>  <script> function addBoxShadowOnScroll() { const navElement = document.querySelector('.nav-whole-area'); if (!navElement) return; // Exit if the element is not found window.addEventListener('scroll', () => { if (window.scrollY > 0) { navElement.classList.add('box-shadow'); } else { navElement.classList.remove('box-shadow'); } }); } addBoxShadowOnScroll(); </script>  <script> // Helpers to manipulate localStorage, which also work in tests running in // Node.js environment class StorageWrapper { constructor(type) { this.type = type; this.testState = {}; } formatKey(key) { return `userflow:${key}`; } isSupported() { if (process.env.NODE_ENV === 'test') { return true; } if (typeof window === 'undefined') { return false; } // Check if access is denied by the browser try { return window[this.type] != null; } catch { return false; } } getItem(key) { key = this.formatKey(key); if (process.env.NODE_ENV === 'test') { const v = this.testState[key]; return v == null ? null : v; } else { if (!this.isSupported()) { return null; } return window[this.type].getItem(key); } } setItem(key, value) { key = this.formatKey(key); if (process.env.NODE_ENV === 'test') { this.testState[key] = value; } else { if (!this.isSupported()) { return; } window[this.type].setItem(key, value); } } removeItem(key) { key = this.formatKey(key); if (process.env.NODE_ENV === 'test') { delete this.testState[key]; } else { if (!this.isSupported()) { return; } return window[this.type].removeItem(key); } } clear() { if (process.env.NODE_ENV === 'test') { this.testState = {}; } else { if (!this.isSupported()) { return; } return window[this.type].clear(); } } } const uLocalStorage = new StorageWrapper('localStorage'); const uSessionStorage = new StorageWrapper('sessionStorage'); </script>  <script type="text/javascript" id="hs-script-loader" async defer src="//js.hs-scripts.com/9255119.js"></script>  <script> function emptyToNull(val) { if (val === "" || val === undefined) { return null; } return val; } function buildEvent(input, annotations) { var attributes = input.attributes; var path = attributes.path; var event = { metadata: { schema_name: "marketing_routes", }, attributes: { host: emptyToNull(attributes.host), path: emptyToNull(attributes.path), hash_path: emptyToNull(attributes.hash_path), referrer: emptyToNull(attributes.referrer), search: emptyToNull(attributes.search), }, annotations: annotations, }; return event; } function send(geminiEvent) { var xhr = new XMLHttpRequest(); xhr.responseType = "json"; xhr.open("POST", "https://app.userflow.com/gemini-collector"); xhr.setRequestHeader("content-type", "application/json"); xhr.setRequestHeader("accept", "application/json"); xhr.withCredentials = true; return new Promise(function (res) { xhr.onload = function () { return res(xhr.response); }; xhr.send(JSON.stringify(geminiEvent)); }); } function trackPageView() { var attributes = { host: location.host, path: location.pathname, hash_path: location.hash, referrer: document.referrer, search: location.search, }; var event = buildEvent({ attributes: attributes, }); send(event).catch(function (Err) { console.log("Gemini error: ", Err); }); } trackPageView(); </script>   <script async src="https://cdn.jsdelivr.net/npm/@finsweet/cookie-consent@1/fs-cc.js" fs-cc-mode="opt-in"></script> <script> // Function to handle style changes for label wrap on focus function setupFeatureSearchStyleChanges() { // Select the input and label wrap elements const searchField = document.querySelector('.feature-search-field'); const labelTextWrap = document.getElementById('labelTextWrap'); // Check if both elements exist if (!searchField || !labelTextWrap) return; // Media query to check if screen width is below 480px const isMobileView = () => window.innerWidth < 480; // Function to apply styles on focus const applyFocusStyles = () => { if (isMobileView()) { labelTextWrap.style.borderColor = 'transparent'; } }; // Function to reset styles when focus is lost const resetStyles = () => { if (isMobileView()) { labelTextWrap.style.borderColor = ''; // Reset to original } }; // Add event listeners for focus and blur searchField.addEventListener('focus', applyFocusStyles); searchField.addEventListener('blur', resetStyles); // Handle responsive design changes window.addEventListener('resize', () => { if (!isMobileView()) { labelTextWrap.style.borderColor = ''; // Reset on larger screens } }); } // Run the setup when the DOM is fully loaded document.addEventListener('DOMContentLoaded', setupFeatureSearchStyleChanges); </script>  <script> // Selectors for product sections and Table of Contents (ToC) links const wrapper = document.querySelector('.product-whole-wrapper'); const customerSections = wrapper.querySelectorAll('.customer-section, .product-section'); const tocLinks = document.querySelectorAll('.product-toc-link'); const tocWrap = document.querySelector('.product-toc-links-wrap'); const leftArrow = document.querySelector('.sub-nav-arrow-wrap.left-arrow'); const rightArrow = document.querySelector('.sub-nav-arrow-wrap.right-arrow'); // Assign IDs to each customer section dynamically customerSections.forEach((section, index) => { const sectionId = `customer-section-${index + 1}`; section.setAttribute('id', sectionId); }); // Add smooth and immediate scrolling to ToC links if (tocLinks.length === customerSections.length) { tocLinks.forEach((link, index) => { link.addEventListener('click', () => { const targetId = `#customer-section-${index + 1}`; const targetSection = document.querySelector(targetId); if (targetSection) { targetSection.scrollIntoView({ behavior: 'smooth', block: 'start' }); } }); }); } // Observe sections for visibility and toggle active class on ToC links const observerOptions = { root: null, rootMargin: '0px', threshold: 0.5, }; const observerCallback = (entries) => { entries.forEach((entry) => { const sectionIndex = Array.from(customerSections).indexOf(entry.target); if (entry.isIntersecting) { tocLinks.forEach((link, i) => { link.classList.toggle('active', i === sectionIndex); }); // Trigger custom "classChange" event for jQuery handling $(link).trigger("classChange"); } }); }; const observer = new IntersectionObserver(observerCallback, observerOptions); customerSections.forEach((section) => observer.observe(section)); // Handle horizontal scrolling for ToC links const childElements = Array.from(tocWrap.children); const averageChildWidth = childElements.reduce((total, el) => total + el.offsetWidth, 0) / childElements.length; const scrollContainer = (direction) => { const scrollAmount = direction === 'left' ? -averageChildWidth : averageChildWidth; tocWrap.scrollBy({ left: scrollAmount, behavior: 'smooth' }); }; leftArrow.addEventListener('click', () => scrollContainer('left')); rightArrow.addEventListener('click', () => scrollContainer('right')); $(document).ready(function () { // Function to scroll the active element into view with smooth scrolling const scrollToActiveElement = () => { const container = $(".product-toc-links-wrap"); const activeElement = container.find(".active"); if (activeElement.length) { const containerScrollLeft = container.scrollLeft(); const containerWidth = container.width(); const elementOffsetLeft = activeElement.position().left + containerScrollLeft; const elementWidth = activeElement.outerWidth(); // Check if the active element is out of view on the left side if (elementOffsetLeft < containerScrollLeft) { container.animate({ scrollLeft: elementOffsetLeft }, 50); // Smooth scroll to the left } // Check if the active element is out of view on the right side else if (elementOffsetLeft + elementWidth > containerScrollLeft + containerWidth) { container.animate( { scrollLeft: elementOffsetLeft + elementWidth - containerWidth }, 50 // Smooth scroll to the right ); } } }; // Call the function initially to align any pre-existing active element scrollToActiveElement(); // Re-align when the active class changes dynamically $(".product-toc-link").on("classChange", () => scrollToActiveElement()); // Optional: Observe for mutations to automatically handle class changes const mutationObserver = new MutationObserver((mutations) => { mutations.forEach((mutation) => { if (mutation.type === "attributes" && mutation.attributeName === "class") { scrollToActiveElement(); } }); }); $(".product-toc-link").each(function () { mutationObserver.observe(this, { attributes: true }); }); }); </script></body></html>