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.autocomplete__option:first-child:focus,.form--global-search-group .autocomplete__option:first-child:focus-visible{padding-block-start:.5rem}.form--global-search-group .autocomplete__option:first-child:focus:not(:focus-visible){padding-block-start:calc(.5rem + 6px)}@media (max-width:1023px){.form--global-search-group .autocomplete__option:nth-child(1n+6){display:none}.form--global-search-group .has-autocomplete[\:has\(\[aria-expanded\%3D\%22true\%22\]\)]{block-size:266px}}@media (max-width:1023px){.form--global-search-group .has-autocomplete:has([aria-expanded=true]){block-size:266px}.form--global-search-group .has-autocomplete[\:has\(\[aria-expanded\%3D\%22true\%22\]\)] .autocomplete{inset-block-start:48px}.form--global-search-group .has-autocomplete:has([aria-expanded=true]) .autocomplete{inset-block-start:48px}}@media (max-width:1023px){.form--global-search-group .form__actions{align-self:flex-start}}.form--hero-search-group .autocomplete{border-color:var(--snsw-form-element-border-lightest)}.form-element--h3-label label:not(.option),.form-element--h3-label legend,.form-element--h3-label summary{font-size:var(--snsw-font-size-xl);font-weight:700;line-height:var(--snsw-line-height-h);margin-block:var(--snsw-spacing-m);margin-block-start:var(--snsw-spacing-l);margin-inline:0;max-inline-size:var(--snsw-line-length)}.form__item .description{margin-block-end:var(--snsw-spacing-m)}.form__item .description>p{margin-block-start:0}</style> <style data-src="navigation.css">.breadcrumb{font-size:var(--snsw-font-size-s);margin-block-end:var(--snsw-spacing-s)}.breadcrumb ol,.breadcrumb ul{list-style:none;margin:0;max-inline-size:none;padding:0}.breadcrumb li{display:inline-block;margin:0;padding:0}@media (min-width:480px){.breadcrumb li:after{content:"/";display:inline-block;font-size:var(--snsw-font-size-s);margin-inline:.4rem}.breadcrumb li:last-child:after{display:none}}@media (max-width:479px){.breadcrumb li{display:none}.breadcrumb li.breadcrumb__previous{display:block}.breadcrumb li.breadcrumb__previous a{background:url("data:image/svg+xml;charset=utf-8,%3Csvg width='7' height='12' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath fill='%23242934' d='m7 10.6-1.2 1.2L0 6 5.8.2 7 1.4 2.4 6 7 10.6z'/%3E%3C/svg%3E") no-repeat 7px;padding-inline-start:26px}}.breadcrumb a{color:var(--snsw-text-black)}@media print{.breadcrumb{display:none}}.translated-rtl .breadcrumb li.breadcrumb__previous a,[dir=rtl] .breadcrumb li.breadcrumb__previous a{background-position:right 7px center}.breadcrumb li.breadcrumb__back a{background:url("data:image/svg+xml;charset=utf-8,%3Csvg width='7' height='12' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath fill='%23242934' d='m7 10.6-1.2 1.2L0 6 5.8.2 7 1.4 2.4 6 7 10.6z'/%3E%3C/svg%3E") no-repeat 0;padding-inline-start:17px;text-decoration:underline}@media (max-width:479px){.breadcrumb li.breadcrumb__back{display:block}}.translated-rtl .breadcrumb li.breadcrumb__back a,[dir=rtl] .breadcrumb li.breadcrumb__back a{background-position:100%}.sticky-nav{background:var(--snsw-text-white);block-size:72px;border-block-end:1px solid var(--snsw-border-grey-light);inset-block-start:-1px;position:-webkit-sticky;position:sticky;z-index:100}.sticky-nav:after{background:linear-gradient(#00000008,#0000);block-size:6px;content:"";inline-size:100%;inset-block-end:-6px;inset-inline-start:0;position:absolute}.sticky-nav ul{display:flex;inline-size:auto;margin:0;max-inline-size:none;padding:0}.sticky-nav li{background:0;margin-block-end:0;margin-inline-end:2.5rem;padding:0}.sticky-nav li:last-child{margin:0}.sticky-nav a{color:var(--snsw-text-black);display:block;line-height:24px;padding-block:24px;text-decoration:none;white-space:nowrap}.sticky-nav a.is-active,.sticky-nav a:active,.sticky-nav a:hover{border-block-end:4px solid var(--snsw-link-blue);padding-block-end:20px}.sticky-nav a.is-active,.sticky-nav a:active{font-weight:500}@media 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src="https://www.service.nsw.gov.au/themes/snsw_theme/images/servicensw-logo.svg" alt="Service NSW"> </div> <nav class="breadcrumb rs_skip" role="navigation" aria-label="Breadcrumbs"> <ol itemscope itemtype="https://schema.org/BreadcrumbList"> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" href="/"><span itemprop="name">Home</span><meta itemprop="position" content="1" /></a></li> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" href="/services"><span itemprop="name">Find services</span><meta itemprop="position" content="2" /></a></li> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" href="/services/employment-and-industries"><span itemprop="name">Employment and industries</span><meta itemprop="position" content="3" /></a></li> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem" class="breadcrumb__previous"><a itemprop="item" href="/services/working-with-children"><span itemprop="name">Working with Children Check</span><meta itemprop="position" content="4" /></a></li> </ol> </nav> <h1 id="page-title"> Renew your Working with Children Check </h1> </div> </header> <div class="page-notices" data-ga4-section-id="page_notice" role="region" aria-label="Notices"> <div class="container"> <div id="notices"></div> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <div class="container" role="region" aria-label="Read page and text size"> <div class="page-control"> <div id="block-openreadspeakerblock" class="settings-tray-editable block" data-drupal-settingstray="editable"> <div class="open-readspeaker-webreader"> <div id="readspeaker_button" class="rs_skip rsbtn rs_preserve"> <a rel="nofollow" href="//app-oc.readspeaker.com/cgi-bin/rsent?customerid=13468&lang=en_au&readid=no-use&readclass=page-content%2Cpage-header%2Cpage-notices&url=https%3A//www.service.nsw.gov.au/transaction/renew-working-children-check-wwcc" title="Listen to this page using ReadSpeaker" class="rsbtn_play"> <span class="rsbtn_left rsimg rspart"> <span class="rsbtn_text"> <span>Listen</span> </span> </span> <span class="rsbtn_right rsimg rsplay rspart"></span> </a> </div> </div> </div> <div id="block-fontresizeblock" class="settings-tray-editable block" data-drupal-settingstray="editable"> <div id="fontSize" class="font-resize"></div> </div> </div> </div> <div class="page-content" id="main-content" data-ga4-section-id="page_content"> <div id="block-content" class="block"> <article class="page-wrapper transaction"> <div class="container"> <div class="block"> <section class="page-section"> <h2>Introduction</h2> <p>There are 2 ways to renew your Working with Children Check (WWCC), depending on how you choose to have your identification verified:</p><ul><li><a href="#renew-online-using-face-verification"><strong>Online using face verification</strong></a> – instead of going into a Service NSW Centre to present your identity documents, you renew online and use your device to scan your face. The scan is matched with the photo used on your NSW Driver Licence or NSW Photo Card.</li><li><a href="#renew-at-a-service-centre"><strong>At a Service NSW Centre</strong></a><strong> </strong>– you need to complete the Office of the Children's Guardian (OCG) renewal application form, then visit a service centre within 28 days to present the original version of your identity documents and pay your fee if required.</li></ul><p>You cannot renew online using face verification if:</p><ul><li>your WWCC clearance has expired, or</li><li>you've changed your name on your identity documents since the last time you applied for or renewed your WWCC.</li></ul><p>Your WWCC expires after 5 years. You'll be notified by email 3 months before its expiry date. You can renew your WWCC from this time.</p><p><strong>Note: </strong>The Working with Children Check (WWCC) is an online system and does not have a physical card or certificate. Find out how to <a href="/transaction/check-a-working-with-children-check-status#accessing-your-working-with-children-check-details" data-entity-type="linky" data-entity-uuid="4dd7e147-265c-4d97-84a2-5f1ac48c3da9" data-entity-substitution="canonical">access your WWCC details</a>.</p> </section> <section class="page-section"> <h2>Renew online using face verification</h2> <h3 id="what-you-need">What you need</h3><ul><li>a MyServiceNSW Account with the 'Working with Children Check' service added:<ul><li>you can create an account when you start your application</li><li>you'll need your mobile phone to receive an SMS code or respond to a notification on the Service NSW app for <a href="/services/myservicensw-account/multi-factor-authentication" data-entity-type="linky" data-entity-uuid="3f3bed6a-417c-48ea-bc9d-005ed92c4c98" data-entity-substitution="canonical">multi-factor authentication</a></li><li>add the Working with Children Check service when you're logged into your account (find out <a href="/services/myservicensw-account/how-to-add-services" data-entity-type="linky" data-entity-uuid="ebe0d24d-5d09-425d-91ed-0cff22588600" data-entity-substitution="canonical">how to add a service</a>)</li></ul></li><li>3 <strong>current</strong> identity documents:<ul><li>NSW Driver Licence or NSW Photo Card</li><li>one such as Australian passport, Australian birth certificate, foreign passport with an Australian visa</li><li>one such as Medicare card, Pensioner concession card, Seniors Health Card, Health Care Card</li></ul></li><li>a device with a working front camera to complete face verification</li><li>a credit or debit card, PayPal or PayID (if payment is required).</li></ul><h3 id="face-verification">Face verification</h3><p>Face verification is a way of proving who you are.</p><p>During the online renewal process, there are steps on how to scan your face using your device's camera. You will need to move your face very close to the camera and hold it steady for 5 to 10 seconds. If you will find this difficult, you may find it easier to visit a service centre.</p><p>Service NSW does not store any images from the face verification process. We only keep a record of the outcome of the process.</p><p><a href="/transaction/renew-working-children-check-wwcc#video" data-entity-type="linky" data-entity-uuid="f4dd7c92-44d5-4003-b081-4ab6a3ff7c7b" data-entity-substitution="canonical">Watch a video</a> about using face verification to confirm your identity online.</p><div data-entity-type="snsw_cta" data-entity-uuid="34a4581f-a18b-4276-a495-a226eca9090e" data-embed-button="cta" data-entity-embed-display="view_mode:snsw_cta.embedded" data-langcode="en" data-entity-embed-display-settings="[]" class="embedded-entity"><div class="transaction-cta" data-uuid="34a4581f-a18b-4276-a495-a226eca9090e" data-revision-id data-sticky="false"></div></div> </section> <section class="page-section"> <h2>Renew at a service centre</h2> <p>If you choose to have your identity documents verified at a service centre, you first need to complete the OCG renewal application form.</p><p>You'll need:</p><ul><li>your WWCC number</li><li><a href="https://ocg.nsw.gov.au/working-children-check/apply-wwcc/proof-identity" data-entity-type="linky" data-entity-uuid="39f81c7a-fb14-416f-86ab-f7b52c78214e" data-entity-substitution="canonical" aria-label="4 identity documents. External website">4 identity documents</a>.</li></ul><p>When you've completed the form, an application (APP) number will be emailed to you.</p><p>Then visit a <a href="/service-centre" data-entity-type="linky" data-entity-uuid="88672695-54b0-402e-b887-413beabe2212" data-entity-substitution="canonical">service centre</a> and take:</p><ul><li>the email that shows your APP number</li><li>your original identity documents</li><li>your payment, if applicable.</li></ul><p>You have 28 days to visit a service centre. After 28 days the APP number will expire and you'll need to apply again.</p><p><a class="button button--primary js-button-cta" href="https://wwccheck.ocg.nsw.gov.au/Renew" data-entity-type="linky" data-entity-uuid="586bdf1a-9cf2-49fb-b805-16e5d1f7be78" data-entity-substitution="canonical" aria-label="OCG renewal application form. External website">OCG renewal application form</a></p> </section> <section class="page-section"> <h2>More information</h2> <ul><li>For information about the renewal and WWCC screening processes, visit the <a href="https://ocg.nsw.gov.au/working-children-check/applicant/how-renew-your-wwcc" data-entity-type="linky" data-entity-uuid="ab95a519-c6dc-41c6-9ff3-bd8394296434" data-entity-substitution="canonical" aria-label="OCG website. External website">OCG website</a>.</li><li>Remember to <a href="https://ocg.nsw.gov.au/working-children-check/apply-wwcc/update-or-upgrade-your-wwcc-details" data-entity-type="linky" data-entity-uuid="7e474295-f6d8-4775-9a12-de0c9dda4fc9" data-entity-substitution="canonical" aria-label="keep your WWCC details up to date. External website">keep your WWCC details up to date</a> so you can be contacted<strong>.</strong></li></ul><h3><a class="ck-anchor" id="video"></a>How face verification works</h3><p>Learn more about using <a href="/verifying-your-identity" data-entity-type="linky" data-entity-uuid="8dd6e4ea-f679-4d5d-9d71-28a1b586d9fd" data-entity-substitution="canonical">face verification</a> to confirm your identity online.</p><div data-langcode="en" data-entity-type="media" data-entity-uuid="0811e0c8-208c-4dbe-aca2-1e422dd85bd5" data-embed-button="media_entity_embed" data-entity-embed-display="view_mode:media.embedded_image" data-entity-embed-display-settings="[]" class="embedded-entity"> <iframe src="https://www.service.nsw.gov.au/media/oembed?url=https%3A//vimeo.com/880378567/7faf5d642b%3Fshare%3Dcopy&max_width=854&max_height=480&hash=bDOkRrcdBvSrQ3p_SLtt1qa1zO7QN9aQYL_GFSfqCco" width="854" height="480" class="media-oembed-content" loading="eager" title="Working with Children Check – Digital renewal process" aria-description="Working with Children Check – Digital renewal process"></iframe> <section id="transcript-1892" class="accordion--transcript accordion"> <h2 class="accordion__title is-excluded "><span>Transcript</span></h2> <div class="accordion__body"> <p>You can now renew your Working with Children Check online, using photo verification to prove who you are. </p><p>This removes the need to visit a Service NSW Centre and share copies of your identity documents. </p><p>To renew your Working with Children Check, log into your MyServiceNSW Account and use the camera on your device to scan your face.  </p><p>The scan is matched with your reference photo, for instance, the photo that was taken when your NSW Driver Licence was issued. </p><p>The process is safe and secure as Service NSW does not store images from this process. </p><p>Find out more information on the Service NSW website. </p> </div> </section> </div> </section> </div> <div class="block"> <div data-ga4-section-id="content_blocks_related_links" class="box field field-txn-related-txns field-type-entity-reference field-label-above"> <h2 class="is-excluded">Related transactions</h2> <ul> <li class="field-item"> <a href="/transaction/access-your-working-children-check-wwcc-service-nsw-app" hreflang="en">Add your Working with Children Check to the Service NSW app</a> </li> <li class="field-item"> <a href="/transaction/apply-for-a-working-with-children-check" hreflang="en">Apply for a Working with Children Check</a> </li> <li class="field-item"> <a href="/transaction/change-details-working-children-check-registration" hreflang="en">Change your Working with Children Check registration details</a> </li> <li class="field-item"> <a href="/transaction/find-working-children-check-number" hreflang="en">Find your Working with Children Check number</a> </li> <li class="field-item"> <a href="/transaction/upgrade-your-wwcc-clearance-from-volunteer-to-paid" hreflang="en">Upgrade your Working with Children Check from volunteer to paid</a> </li> </ul> </div> </div> </div> <div class="back-to-top rs_skip" id="back-to-top"> <a href="#main-content" class="button button--link button--short">Back to top</a> </div> <div class="container"> <div class="last-updated"> Last updated: 26 November 2024 </div> <div id="socialSharing" class="social-sharing is-excluded rs_skip"> <div class="container" data-load-error hidden>An error occurred loading the sharing widget. <button data-load-fallback class="button button--secondary visually-hidden">Load the sharing widget</button> </div> </div> </div> </article> </div> </div> </main> <div id="block-snswcustomersatisfactionform" class="settings-tray-editable block" data-drupal-settingstray="editable"> <h2 class="visually-hidden">Rate the information on the page</h2><div data-ga4-section-id="footer_customer_feedback" class="customer-satisfaction feedback" role="form" aria-label="Customer satisfaction"><div class="container"></div></div><div 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